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Axis Bank Complaints & Reviews

2.6
Updated: Dec 8, 2025
Complaints 13002
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Axis Bank reviews & complaints page 215

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R
Raunaksinh Rajput
from Mumbai, Maharashtra
Dec 9, 2019
Resolved
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Address: Mumbai City, Maharashtra, 400098
Website: AXIS BANK

I have account with axis bank hence applied for fastag on 26november.
Which is to be delivered in 7working days.
Today is 09december no response and more than 7 working days.
I don't understand which calender or time you follow???
Complaint lodge with customer care with lot of hassel. No response from their.
2nd complaint lodge on fb still no response.
3rd complaint given on axis fastag mail on
6th december they were suppose to revert in 2working days still no response.
Have done mistake by applying for fastag from axis???
Why no response from you???
You are charging for it not providing free.
Reaching customer care is big task..
No response from you still awaiting...
Jan 10, 2020
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Dec 10, 2019
Axis Bank Customer Care's response
Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
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    vasan80k
    from Chintamani, Karnataka
    Dec 8, 2019
    Resolved
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    Address: BEML NAGAR, 563115

    On 26 nov 2019 i have placed order for axis bank fast tag through your axis bank fast tag portal and rs 200 got deducted from my sb account.

    I even received a message from axis bank may fast tag wallet id as [protected] and also next message as your etc fast tag order has been successfully place. We will dispatch the tag with in 7 working days.

    But till now i have not received my fastag and customer care for axis bank fast tag also not working.

    Kindly register my complaint and get the status of my fast tag as soon as possible.

    My sb account no : [protected]
    Jan 9, 2020
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Dec 08, 2019
    Updated by vasan80k
    Till have not received my Fast tag till now which was ordered online on 26th November2019
    Verified Support
    Dec 09, 2019
    Axis Bank Customer Care's response
    Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
    Till not received myfastag ordered on 26 Nov 2019

    fastag not received - Comment #3602571 - Image #0
    Axis Bank Customer Care's response, Dec 10, 2019
    Verified Support
    Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
    I have applied for axis bank fastag and payed 200 rs as security fees . And i recieved a message that it will be delivered in few days but still it has not delivered to me. Please resolve my issue ...

    fastag not received - Comment #3602870 - Image #0
    Axis Bank Customer Care's response, Dec 9, 2019
    Verified Support
    Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
    NO ONE ANSWERS YOUR FASTag helpline number at [protected].
    ANY ALTERNATE NUMBER ?
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      Subathra Selvaraj
      from Chennai, Tamil Nadu
      Dec 8, 2019
      Resolved
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      Address: 625018

      Credit card not closed till now. Only late payment is continued. I have paid my excess due too. Plz close card immediately. Attached statement.
      U ppl calling me to pay settlement amount and i have paid too but still not closed only contining monthly late fee. U r cheating me. As my late payment has reached now 6000. I[censored] had closed my card on 2017 it would have not reached.
      Jan 10, 2020
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 09, 2019
      Axis Bank Customer Care's response
      Hi, we request you to contact our Phone Banking Team at[protected]/[protected] and one of our executives will assist you in the referred matter. Sorry for the trouble. Regards, Team Axis Bank.
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        K
        Kpilkg4
        from Delhi, Delhi
        Dec 8, 2019
        Resolved
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        Address: New Delhi, Delhi

        I haven't received any fastag for which i had paid 200. Just received only wallet id on email. It has been more than a month since i am waiting for my fastag.

        I am keep receiving useless recharge reminder instead of physical fastag. How can these people loot us. What the ministry is doing.
        Axis bank should be shut down now. God knows how many o[censored]s pay 200 which becomes billion of rupees in axis account
        Jan 12, 2020
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 09, 2019
        Axis Bank Customer Care's response
        Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
        I haven't received any fastag for which i had paid 200. Just received only wallet id on email. It has been more than a month since i am waiting for my fastag.

        I am keep receiving useless recharge reminder instead of physical fastag. How can these people loot us. What the ministry is doing.
        Axis bank should be shut down now. God knows how many o[censored]s pay 200 which becomes billion of rupees in axis account
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          D
          Dipankumar Shah
          from Noida, Uttar Pradesh
          Dec 8, 2019
          Resolved
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          Address: 21/B Vaishnavdevi Society, Opp Haridham Flats, Manjalpur, Vadodara, 390011

          I have applied for the fasttag from axis bank fastag portal. I have already paid all the charged but i didn't got any response from axis bnak. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number not found in courier company website.
          Jan 9, 2020
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 09, 2019
          Axis Bank Customer Care's response
          Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
          When i was track my courier with company given AWB number not found.
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            B
            from Kolkata, West Bengal
            Dec 8, 2019
            Resolved
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            Address: FLAT NO 8,17J EAST ROAD,J, Kolkata, West Bengal, 700032

            I had applied for fastag with axis bank on 24/11/2019 (Online) and alloted etc id[protected] & wallet id [protected] on 25/11/2019 but till date fastag not delivered though i was being informed that it would be delivered within 7 days. On 01/11/2019 i was being requested to enquire with blue dart website against p o d no [protected] about despatch position but till today 08/12/2019 shows number is invalid which means asis bank not despatched fastag till date. Please arrange to do the needful.
            Chandan bhowmick
            Etc id axis bank[protected]
            Jan 9, 2020
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 09, 2019
            Axis Bank Customer Care's response
            Hi, please share your vehicle registration number for further assistance. Regards, Team Axis Bank
            My vehicle number is WB02AD6245. I would request AXIS bank TO CANCEL THE FASTAG WALLET ID [protected] ETC ID[protected] AND TRURN RS 400 WHICH INCLUDES WALLET MONEY RS 200 AND AMOUNT MAY BE CREDITED TO MY SB ACCOUNT [protected] WITH AXIS BANK FROM WHICH APPLICATION MONEY AND WALLET RECHARGE WAS DONE. .
            chandan bhowmick
            [protected]
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              A
              Awanishk
              from Kanpur, Uttar Pradesh
              Dec 7, 2019
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              Address: Room no-300, 3rd Floor, New Core Building, IIT KANPUR, Kanpur, Uttar Pradesh, 208016

              Ihad purchased axis bank fastag with my maruti car but i am facing problem during recharge. When i called customer care they told me to update kyc. They are asking me to go to axis bank branch to complete it which is not very accommodating. All banks have online and email facility but axis bank online, customer care and email response is very poor/pathetic.
              Jan 14, 2020
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 10, 2019
              Axis Bank Customer Care's response
              Hi, we request you to visit the branch for further assistance. Regards, Team Axis Bank.
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                Sambhuprasad Dutta
                from Darjiling, West Bengal
                Dec 7, 2019
                Resolved
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                Address: SUNIL CHAYA APARTMENT, APC SARANI,DESHBANDHU PARA SILIGURI 734004, Darjeeling, West Bengal, 734004

                I applied for fast tag on 27.11.2017 and necessary charges paid as per bank instruction. As a consequence axis bank generated wallet id no [protected] and send a message the fast tag wallet will be delivered within 7 working days to my address. But till date i did not received anything. Moreover their contact no is also not reachable. Even they are not responding the mail which i inquired on 03.12.2019.

                Sambhu prasad dutta
                Wallet id no [protected]
                Vehicle no wb26s0853
                Siliguri 734004
                Jan 8, 2020
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 07, 2019
                Axis Bank Customer Care's response
                Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.
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                  M
                  Mou1967
                  from Jasidih, Jharkhand
                  Dec 7, 2019
                  Resolved
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                  Address: Building No. 21/19, Maa Sarada Apartment, Khardah, Kolkata, 700017

                  This is regarding linking my savings bank account no. [protected] in khardah branch, kolkata-700117 (Ifsc code-utib001356) with trading account no. 1081921. The trading account is currently linked to savings bank a/c no. [protected], in manesar, gurgaon. The manesar account was to be discontinued but that is still active. Submitted all required documents at the branch in october'19 but ironically till date nothing has been done. All sip's will be in jeopardy if the same is not done immediately. Khardah branch people are deliberately delaying the process even after innumerable phone calls and personal visit.
                  Request to expedite and oblige.
                  Thanks
                  Aniruddha mukherjee
                  Jan 8, 2020
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 07, 2019
                  Axis Bank Customer Care's response
                  Hi, we tried reaching you on the number shared earlier, however, we were unable to connect as the number was not reachable. Request you to share a preferred time, when we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.
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                    S
                    saravanan kumar1993
                    from Chennai, Tamil Nadu
                    Dec 7, 2019
                    Resolved
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                    Dear sir,
                    Sir from my axis bank debit card my account money is debited from my card by without doing any transaction or other any online payments my money is debited from an online website namely pur google agromart on 05/12/2019 amount rupees 3250 only.. Sir kindly resolve the issue and one small request sir against will not happen me. As soon as possible

                    Thank you ….
                    Dec 20, 2019
                    Complaint marked as Resolved 
                    Dear sir, Sir from my axis bank debit card my account money is debited from my card by without doing any transaction or other any online payments my money is debited from an online website namely pur google agromart on 05/12/2019 amount rupees 3250 only.. Sir kindly resolve the issue and one small request sir against will not happen me. As soon as possible Thank you …. above mention issue we are escalate the 10 days completed what action taken please update sir
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 07, 2019
                    Axis Bank Customer Care's response
                    Hi, we are here to help! We request you to refer to the following link to raise a dispute: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx to raise a dispute on the referred transaction. Regards, Team Axis Bank.
                    Dec 17, 2019
                    Updated by saravanan kumar1993
                    Dear sir,
                    Sir from my axis bank debit card my account money is debited from my card by without doing any transaction or other any online payments my money is debited from an online website namely pur google agromart on 05/12/2019 amount rupees 3250 only.. Sir kindly resolve the issue and one small request sir against will not happen me. As soon as possible

                    Thank you ….

                    above mention issue we are escalate the 10 days completed what action taken please update sir
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                      D
                      D sudha
                      from Delhi, Delhi
                      Dec 7, 2019
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                      Address: 1/215 wallajabath road, Vandalur, Chennai, Kanchipuram, Tamil Nadu, 600048

                      Dear sir/madam
                      I had salary account with axis bank in 2017 which got converted to saving account in 2018 when i left my job. So i'm not used my account for past one year. Few days before i had a call are you using axis account i said i need to close my account
                      They said need to pay only 30rs. But in bank statement they show negative balance 345. I want to close my bank account as of now.
                      . Please help.
                      Jan 13, 2020
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 07, 2019
                      Axis Bank Customer Care's response
                      Hi, we request you to visit the following link to get clarification on charges levied: https://application.axisbank.co.in/FeesAndChargeMaster/FeesAndCharges.aspx. Regards, Team Axis Bank.
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                        Rudra vats
                        from Jasidih, Jharkhand
                        Dec 7, 2019
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                        Address: Sasaram, Rohtas, Bihar

                        Sir from my axis bank debit card my account money is debited from my card by without any transaction or other any on-line payment my money is debited from an online website namely pur google agroment on 31/11/2019 amount rupees 2449 only.

                        And on 06/12/2019 amount debited rs 2449 only.

                        Is debited from the pur google agromart.

                        Sir kindly help me...
                        Jan 7, 2020
                        Complaint marked as Resolved 
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 07, 2019
                        Axis Bank Customer Care's response
                        Hi, we request you to share your registered contact number for further assistance. Regards, Team Axis Bank.
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                          Balajake
                          from Mumbai, Maharashtra
                          Dec 6, 2019
                          Resolved
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                          Resolved

                          Address: Chennai, Tamil Nadu

                          Hi, this is balaji. S from chennai, tamil nadu,
                          I would like to register a complaint here after many attempt to contact the customer service regarding my issue...
                          I have initiated the process to close my savings account with axis bank.. There were no support given and my money got deducted every month (Rs1200) from the account for not keeping a minimum balance..
                          When i initiated a process to close an account what's the purpose for me to keep a minimum balance and there is no response from customer service after that.. As a customer i would like to register this as a complaint since my money has been getting deducted from my account without my consent...
                          I want a closure for this mess which held no control from my end and if the situation prevails would take this to legal..
                          Jan 12, 2020
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 07, 2019
                          Axis Bank Customer Care's response
                          Hi, we request you to share your registered contact number for further assistance. Regards, Team Axis Bank.
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                            T
                            tushar namjoshi
                            from Nagpur, Maharashtra
                            Dec 9, 2019
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                            I registered online for the fastag of my vehicle MH14CK0795 on 23/11/2019. Till date I have not received the tag. Below are my details.
                            ETC customer ID[protected]
                            I got a mail from ETC axis bank that I will get the tag within 7 working days, but now it has crossed 15 days but did not receive the fastag.
                            Please confirm when will I get my tag ??
                            Axis Bank customer support has been notified about the posted complaint.
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                              J
                              jithin santhosh
                              from Bengaluru, Karnataka
                              Dec 6, 2019
                              Resolved
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                              Resolved

                              Address: KIZHAKKEKARA HOUSE MALESAMANGALM PO THIRUVILWAMALA THRISSUR, 680588

                              I received a call from axis bank today. They told me this is for. Card protection.. With out my permission they took my 1899rs from my debit card.. And i call to axis bank they told me this is anathor service.. So we cant help u.

                              I just want to deactivate this service and refund the money.. Otherwise. I will also no more as axis bank customer.. Thanks..
                              Jan 7, 2020
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 07, 2019
                              Axis Bank Customer Care's response
                              Hi, we request you to call our Phone Banking [protected]/ [protected] numbers for further assistance. Regards, Team Axis Bank
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                                J
                                jaspreet singh chawla
                                Dec 6, 2019
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                                I booked 3 fds on nov, 2019 and became entitled to earn 300 reward points as per the offer. I called axis customer care executive around nov 10 to check on the same and he told me sir check on nov 20, points will be credited by then. I called again to check update and was told it will get credited by dec 1, which wasn’t done. Credit it immediately without giving any excuses.
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 07, 2019
                                Axis Bank Customer Care's response
                                Hi, we request you to share your registered contact number for further assistance. Regards, Team Axis Bank.
                                Verified Support
                                Dec 07, 2019
                                Axis Bank Customer Care's response
                                Hi, we are here to help! Please provide us your contact number and we will get back at the earliest.
                                Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                Dec 17, 2019
                                Updated by jaspreet singh chawla
                                Contact me on [protected]
                                Dec 17, 2019
                                Updated by jaspreet singh chawla
                                Adding images as proof which the bank is denying only because they can

                                Dec 17, 2019
                                Updated by jaspreet singh chawla
                                The offer was valid till Nov 30, 2019 and I booked my 3 FD’s on Nov 1, 2019. Do not launch offers which you are not willing to give, and do not take customers for granted and make a fool of them.
                                Dec 17, 2019
                                Updated by jaspreet singh chawla
                                In the image that I added, it can be clearly seen that I received the communication on my mail on Oct 31, 2019... Hahaha, got you. You credit the points or not, this is going on social media as awareness so that you can’t fool others :) :)
                                Dec 23, 2019
                                Updated by jaspreet singh chawla
                                update?
                                I received axis flipkart credit card today(5/12/2019). It has the spelling mistake of my surname. On card CHIRAG S CHARGE but it should be CHIRAG S CHORGE.
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                                  N
                                  Niradkumar
                                  from Mumbai, Maharashtra
                                  Dec 5, 2019
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                                  Address: Axis Bank fastag , Vadodara., Vadodara, Gujarat, 390021

                                  I have applied for the fastag from axis bank fastag portal. I got fastag service at office from sunpharma Vadodara. I have already paid all the charged but i didn't get any response from axis bank. I have just received payment receipt id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.also they don't have my details after i getting receipt and transaction number..i have attached all sufficient document...of payment successful...saving and fastag customer care blame eachother...very disgusting..
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    pramodsahu7
                                    from Mangalore, Karnataka
                                    Dec 5, 2019
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                                    Address: Kodihalli, 560008

                                    Hi,

                                    I applied for axis bank credit card. bank executive came on 16 November for collect the document's . he told you would be received all the details by mail and with in 15-20 working days you would be received the card. when i did not get any input then i called to bank customer care. they told they did not receive any application. after that i tried to call bank executive who came for collect my document, he said that he would send details after some time, but he didn't send any details. next day i tried to called him but his mobile was switch off. his mobile number is [protected] and [protected]
                                    My am worried about bank fraud.he had my important documents such as aadhaar, pan, bank statement, salary slip etc.

                                    Where is my documents?
                                    Who will responsible in case of misuse of my documents?
                                    I am fine even if you cancel my credit card application but i am too much worried about my documents.

                                    Should i have to register bank fraud complaint against your executive ?
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Dec 05, 2019
                                    Updated by pramodsahu7
                                    Hi,

                                    I applied for axis bank credit card. bank executive came on 16 November for collect the document's . he told you would be received all the details by mail and with in 15-20 working days you would be received the card. when i did not get any input then i called to bank customer care. they told they did not receive any application. after that i tried to call bank executive who came for collect my document, he said that he would send details after some time, but he didn't send any details. next day i tried to called him but his mobile was switch off. his mobile number is [protected] and [protected]
                                    My am worried about bank fraud.he had my important documents such as aadhaar, pan, bank statement, salary slip etc.

                                    Where is my documents?
                                    Who will responsible in case of misuse of my documents?
                                    I am fine even if you cancel my credit card application but i am too much worried about my documents.

                                    Should i have to register bank fraud complaint against your executive ?

                                    My Mobile Number is [protected], PRAMOD SAHU
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                                      N
                                      NAYAN UDESHI
                                      from Delhi, Delhi
                                      Dec 5, 2019
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                                      Dear Sir/Ma'am

                                      Good Evening!

                                      My Name is nayan R Udeshi, i am ome of loyal customer, i have enjoyed banking with Axis bank, and i still want to be with you, however from last few months i am facing some financial crises and due to that i was unable to pay timely my creditcard bill, but my intention is clear and honest, i am ready to pay whole outstanding amount with interest which ever i used, but i would like to pay that ammount in[protected] per month as my income limited and i have many due pending, so requesting you to please help me to come outfrom this worst situation, one most and important thing which i would like to highlight here is, one of executive is misbehaving with me, and he warn me that he will send professional gunns at my house and he will complain to my HR at my organisation, and also tell me they come to my home and discuss this with my neighbours and office colleagues they already visited my home many times so i would request here to please stop this kind of people as they are harassing me mentally, if something happens to me &, my family than the Axis bank will be responsible, i in only responsible which every amount i use so don't involved third person on that they are not responsible for that so.

                                      My salary account also blocked which ever amount credited on that will be directly credited in credit card due to this i m not able to pay axis bank personal loan installment also. I already pay this month emi in advance as discussed with care but i don't know they why they credit back on my axis bank account and now i can't do anything with that amount. It's already credited directly in credit card. I also informed cashier while payment that this is advance payment for my loan installment.

                                      I hope you understand my situation and help me furgher to comeout from this problem.
                                      Axis Bank customer support has been notified about the posted complaint.
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                                        Premkumar Saravanan Subramaniam
                                        from Bengaluru, Karnataka
                                        Dec 5, 2019
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                                        the vehicle class identified by toll plaza is incorrect and they charged manually from my wallet

                                        Address: 636003

                                        Issue:

                                        Greetings from axis bank!

                                        We would like to inform you that for the captioned toll trip date we have been charged violation /differential amount from toll agency and the same have been settled by npci to the toll acquiring bank. Violation dispute have been raised by toll agency as they have identified a higher vehicle class for your toll trip against the vehicle class mapped by us at our end.
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