Axis Bank Complaints & Reviews

Address: Kolkata, West Bengal, 700034

I purchased Fastag online on 29th November and received wallet ID etc. through mail, but till date not received Fastag physically. As it is mandatory 15th December onwards, so tried to contact toll free number as given, but it was also futile. No tracking available, I even don't know if it has been dispatched or not. The dispatch was supposed to be made within 7 days but till date no news regarding dispatch. In toll free number also, there is no option to enquire about the fastag purchased online.

Axis Bank customer support has been notified about the posted complaint.

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Address: Nashik, Maharashtra, 422004

I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. Applied on date 30/11/2019 and its receipt number is[protected]

+1 photos

Jan 4, 2020

Complaint marked as Resolved

Fastag received.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

Axis Bank Customer Care's response Hi, we regret the inconvenience caused and request you to write to us at etc.[protected]@axisbank.com for further assistance in the referred matter. Regards, Team Axis Bank.

Dec 11, 2019

Updated by yogesh_golande I have already send mail to etc.[protected]@axisbank.com regarding the fastag problem on 07/12/2019 but still there is no progress. Instead i am getting axis bank alert to recharge fastag wallet as there is 0 balance. How could i recharge it without fastag physically not received. Also toll free number is not working.

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D

Deepika Yaladalu

from Bengaluru, Karnataka

Dec 11, 2019

paid for fast tag almost 15 days back. But still not received the fasttag. Pathetic service.

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Axis Bank Customer Care's response, Dec 11, 2019

Verified Support

Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

A

achal sd

from Mumbai, Maharashtra

Dec 17, 2019

paid for fast tag on 28 Nov'19 . but still not received till date. when should i expect and where to inquiry about this.

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L

lokendra siriya

Feb 12, 2020

i have applied for fastag on[protected], still i am unable to get it, worst customer service by axis bank, they didn't respond to email, called them 100's of time and they dont have log of their caller, every tym u r fed up of explaining things from zero, attaching my receipt, and will go to consumer court.

fastag not received till date - Comment #3645587 - Image #0

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I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

Dec 13, 2019

Updated by ahamathullah khan I called to this number[protected]..For some times it not all connecting.. I tried lot more times.. Please do needfull..Please give some alternative number.

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S

Saiteja Çhòwdârÿ

from Hyderabad, Telangana

Dec 10, 2019

I have done a transation in petrol bunk and after that my extra money got debited directly without my permission in the name TIPS SCG DT.

not received fastag - Comment #3603728 - Image #0

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Axis Bank Customer Care's response, Dec 10, 2019

Verified Support

Hi, we regret the inconvenience caused. Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx. Regards, Team Axis Bank.

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Address: Ernakulam, Kerala, 682006

On 28th nov 2019 i transfered rs.101/- from kotak bank upi, which was confirmed success by kotak bank customer care, but axis bank stolen that cash and now saying the transaction was failure and say cash has not come to axis fastag. I made a complaint to axis bank nodal office, but no reply.
Now i am waiting 30 days to make a complaint to digital banking obudsman with a penalty for delaying about 2 weeks and still not crediting the amount to axis fastag account.
Axis bank use old age software which is slow, that is the reason for failure of transaction, but they had stolen the money and say always they had not received money. I will never use axis bank and their services again.

Axis Bank customer support has been notified about the posted complaint.

Dec 10, 2019

Updated by canopykid mobile [protected]

Verified Support

Dec 10, 2019

Axis Bank Customer Care's response Hi, we request you to share your register mobile number for further assistance. Regards Team Axis Bank.

Dec 11, 2019

Updated by canopykid [protected]

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Y

yacub k

from Delhi, Delhi

Dec 10, 2019

My fastag is not delivered to me after I placed my order on 27th November. The customer care number is not getting answered and i dont know who to reach out to. Please let me know how i can know the status of the tag.

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Axis Bank Customer Care's response, Dec 10, 2019

Verified Support

Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

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I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Jan 10, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

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U

Uditr15yamaha

from Ambikapur, Chhattisgarh

Dec 10, 2019

1699 has been charged with permission on my card.Plz solve this as soon as possible

fastag sticker not received - Comment #3603746 - Image #0

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M

Manikandan Paramasivam

Jan 16, 2020

I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

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Address: D:no 34-64-337/11Lakshminagar,kailasapuram,dlb Kalayanamandapam, Visakhapatnam, Visakhapatnam, Andhra Pradesh, 530024

Dear team,

I have received following message today, which says
Message 1 at 9:20pm -
Hello! Your a/c no. 671507 has been debited by rs. 118 on 09- dec19. The a/c balance is rs. *. Info: sign. Verf. Chrgs mandate regst/ stop. Call [protected] (If in india) if you have not done this transaction.

I don't think i have issued any such mandate.
Could you please help me to understand what is going on? And if it's a fake something could you please stop it immediately?

Best regards,
Varun.

+1 photos

Axis Bank customer support has been notified about the posted complaint.

Dec 22, 2019

Updated by [email protected] Still no reply

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Address: Mota Varachha, Surat, Gujarat, 394101

I have opened Axis Bank ASAP account before 15 months. Recently, I amazed by looking a thing called consolidated charges (500₹ + 90₹ GST). They have deducted the same amount thrice. When I called customer care they told me it is the charge by bank what I need to pay. I asked them repeatedly what is the reason for this charge? They just disconnected my call every time. I want to know how any bank can deduct amount without any reason ?

Axis Bank customer support has been notified about the posted complaint.

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Address: FC-70 Tagore Garden, New Delhi, Delhi, 110027

My name is Nishant Chhabra. I am writing about Complain id 2525689 which was raised a week back.

I had a word with Axis Bank customer care and still no resolution has been agreed on.

Therefore, from the total amount of of credit card due for this month, I am paying the amount of actual transaction made by me, i.e 1, 099.

Regards
Nishant- [protected]

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Axis Bank customer support has been notified about the posted complaint.

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Address: Ahmedabad, Gujarat

This compaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
I had applied for fast tag on 21st nov 2019. It was mentioned that tag will be received within 7 working days from date of appliction. But till today i didn't received tag in physical form. I got mail with wallet id and etc customer id.

There is no tracking option is available on axis bank fast tag site.

Jan 10, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

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S

Subbuhj

from Bengaluru, Karnataka

Dec 10, 2019

+1

This compaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
I had applied for fast tag on 30th nov 2019. It was mentioned that tag will be received within 7 working days from date of appliction. But till today i didn't received tag in physical form. I got mail with wallet id and etc customer id.

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S

sbanjan

Dec 10, 2019

I am facing the same issue. Applied for Axis Bank FASTag on Nov 26. Till today (Dec 10) not received the tag.
Customer care number[protected] is fake. It doesn’t work.

Looks like Axis Bank is a fraud company.

I want my money back immediately with compensation.

Axis Bank is unfit to operate in India. RBI should close it down.

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I

Ibarot1981

from Sinor, Gujarat

Dec 11, 2019

I had applied for Axis Bank Fastag o 28th Nov 2019 and also paid via their online portal. Till date there has been no intimation from Axis bank regarding the status of delivery of the tag. Their call center number mentioned on their site does not seem to work at all. Now the deadline is near and am without a fastag.

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K

Kumarrr_kumarrr

Dec 11, 2019

Hi,
I have purchased Fastag online on 30 Nov 2019 and received the wallet number through email. It was mentioned that within 7 working days I will receive the fastag by courier/post. But till date (11 Dec 2019) there is no sign of this item being delivered to my home. If Axis bank cannot do the job as promised after taking money from me I would consider that this bank is indulged in fraudulent practice to sell their product.

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R

raju chary

from Hyderabad, Telangana

Dec 11, 2019

I am facing the same issue. Applied for Axis Bank FASTag on Nov 27. Till today (Dec 11) not received the tag.
Customer care number[protected] is fake. It doesn’t work.

Looks like Axis Bank is a fraud company.

I want my money back immediately with compensation.

Axis Bank is unfit to operate in India. RBI should close it down.

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M

MANISH PRADHAN.

from Bengaluru, Karnataka

Dec 12, 2019

i have applied for fastag on 28nov2019 but till date(22.22.2019) i have not received the fastag
Also the axis fastag customer care doesnt know what needs to be done
they have no data on the fastag tracking no.
if they have huge number of orders and cant handle the service properly then they should stop promoting the fastag promotion on their site.
Fraud
i need my refund back asap

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M

MANISH PRADHAN.

from Bengaluru, Karnataka

Dec 12, 2019

i have applied for fastag on 28nov2019 but till date(12.12.2019) i have not received the fastag
Also the axis fastag customer care doesnt know what needs to be done
they have no data on the fastag tracking no.
if they have huge number of orders and cant handle the service properly then they should stop promoting the fastag promotion on their site.
Fraud
i need my refund back asap

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V

Vicky Chhabra

from Ludhiana, Punjab

Dec 14, 2019

Axis Bank — axis bank fastag not received

This compaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
I had applied for fast tag on 4 Dec. 2019. It was mentioned that tag will be received within 7 working days from date of appliction. But till today i didn't received tag in physical form. I got mail with wallet id and etc customer id.

There is no tracking option is available on axis bank fast tag site.

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D

D Atul

from Yavatmal, Maharashtra

Dec 14, 2019

Not received any confirmation email for new fasttag payment. Also no reply from your customer care numbers [protected]/5662/5899/5456/5462 and [protected]I have paid for fasttag and my registration number is MH19R7383 as I have not yet received any confirmation mail from your side till the time. I have tried to contact your above mentioned telephone but each and every phone number is not replying only bell is ringing from last 2 hours. Hope you will take quick action and reply immediately. I am enclosing the receipt of fast tag payment made online.
If not received withun 7 days I will complain to obdusmen please note.

With Best Regards

Atul Deshpande

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K

Karamveer Josan

from Dehra Dun, Uttarakhand

Dec 21, 2019

I have applied my Fastag on 9 12 19 .but there is information for it.either made or not.vehcile no UA04A6883 mob no [protected]

axis bank fastag not received - Comment #3612114 - Image #0

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S

Sandeep Vemulapalli

Jan 22, 2020

hi my name is sandeep vemulapalli applied for fast tag in axis bank on 28th dec 2019 its 22nd jan 2020 i havent received my fast tag, urn number IS:58575691 paid rs 400 for fast tag applied directly in axis bank website i dont know why the hell the toll free number was given u call 100 times only 1 answer thanks for applying fast tag in axis bank i doesnt connect to customer care cell or executive really horribile service, i applied the same in this website 1 week back i havent got any reply or mail even website i think its fake

axis bank fastag not received - Comment #3633782 - Image #0

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I ordered a fastag from axis bank website on 24. Nov.2019 and paid 200/- form my savings account. I haven't received any communication from axis bank team since then. No wallet id, no fastag, no confirmation, nothing... I have written to the mentioned email id "etc. [protected]@axisbank.com" on 27-nov-2019 and was promised to be replied with in 2 days and that did not happen till now. I have also tried calling their customer care to find out that my details were not captured at all and they also promised it to be resolved in 2 days. It appears like 2 days is their standard sla time. Pretty stressful and useless service from a bank i used for the past 15 years.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

Dec 24, 2019

Updated by mazahars I have been doing the same for a month now and did not received any kind of support from the helpline numbers. Same is the case with the email support as well. Other than the automated response, I am yet to get a proper response from the team. Useless service by the Axis bank. Why setup something in a rush and deduct amount from the user when you cannot provide even the least service.

Dec 24, 2019

Updated by mazahars Fastag Lead id[protected]. You did not even care to record my details in your system (hence no wallet id for me) before deduction the amount from my account. Attached is the transaction screenshot.

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R

Roma Sarkar

Dec 9, 2019

I ordered food from zomato on 17th which was cancelled by zomato itself. The 140 refund was initiated by zomato but has not yet credited in my account. The RRN[protected]

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Axis Bank Customer Care's response, Dec 10, 2019

Verified Support

Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. Sorry for the trouble. Regards, Team Axis Bank.

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Address: Mumbai City, Maharashtra, 400029

I need to close my saving account which is currently inactive. Previously it was salary account after that i left that company & it got turned into saving account. The amount is in negative & today i had visited the nearest branch to close my account but they refused to do it. They said they'll not waive off the charges.

Unfortunately i'm not going to pay the charges, so it's my request to the bank to close my account at the earliest.

Here are my details.

Account no - [protected]

Regards,
Harshal lad
+91 [protected]

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

Axis Bank Customer Care's response Hi, we request you to visit the branch and our officials will assist you further. Regards, Team Axis Bank.

Dec 10, 2019

Updated by Harshalmlad I had already visited the Powai branch but the concern person out there said you need to pay the amount.
I’ll not pay the consolidated charges . You close the account at the earliest.

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H

Harshalmlad

from Delhi, Delhi

Dec 10, 2019

I had already visited the branch but they said you need to pay the amount which is in negative.
I’m not going to pay the consolidated charges .
You close the account at the earliest.

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Address: Bangalore, Karnataka

I am writing this with regards to my credit card bill payment. My credit card number is [protected]. I recently received a bill of amount rs. 87, 000.

This is to inform you that i cannot pay this amount as i lost my job and my family has fallen under financial crisis in recent months, but i would like to settle this in a fair and just manner.

I can be able to give 20% of my debts. If agree to settle with this amount, i shall be clearing their dues within the next 15 business days. More than 20% is not affordable for me in the present situation.

I am ready to settle this as soon as i get the confirmation from your side.

Thank you.

Please reach out my email address.

Jan 4, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

Axis Bank Customer Care's response Hi, we request you to visit our support channel to www.axisbank.com/support through which our customers can email/chat with us instantly. Regards, Team Axis Bank.

Dec 11, 2019

Updated by San_2108 I spoke to support team. But they are not giving any solution for this.

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J

jagdeepshokeen

from Delhi, Delhi

Dec 9, 2019

Hi, My fastag account has been debited for 450 INR as adjustment entry.The call centre is defacto busy for past 30 mins . I have no clue how to resolve this.Can someone get back to me on [protected] for a resolution ?

Highly disappointed with Axis !

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Axis Bank Customer Care's response, Dec 10, 2019

Verified Support

Hi, we request you to kindly write to us at [email protected] for further assistance. Regards, Team Axis Bank.

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Address: Mumbai City, Maharashtra, 400098

Website: AXIS BANK

I have account with axis bank hence applied for fastag on 26november.
Which is to be delivered in 7working days.
Today is 09december no response and more than 7 working days.
I don't understand which calender or time you follow???
Complaint lodge with customer care with lot of hassel. No response from their.
2nd complaint lodge on fb still no response.
3rd complaint given on axis fastag mail on
6th december they were suppose to revert in 2working days still no response.
Have done mistake by applying for fastag from axis???
Why no response from you???
You are charging for it not providing free.
Reaching customer care is big task..
No response from you still awaiting...

Jan 10, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: BEML NAGAR, 563115

On 26 nov 2019 i have placed order for axis bank fast tag through your axis bank fast tag portal and rs 200 got deducted from my sb account.

I even received a message from axis bank may fast tag wallet id as [protected] and also next message as your etc fast tag order has been successfully place. We will dispatch the tag with in 7 working days.

But till now i have not received my fastag and customer care for axis bank fast tag also not working.

Kindly register my complaint and get the status of my fast tag as soon as possible.

My sb account no : [protected]

Jan 9, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Dec 08, 2019

Updated by vasan80k Till have not received my Fast tag till now which was ordered online on 26th November2019

Verified Support

Dec 09, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

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V

vasan80k

from Chintamani, Karnataka

Dec 9, 2019

Till not received myfastag ordered on 26 Nov 2019

fastag not received - Comment #3602571 - Image #0

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Axis Bank Customer Care's response, Dec 10, 2019

Verified Support

Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.

M

mohammeduvez29

from Delhi, Delhi

Dec 9, 2019

I have applied for axis bank fastag and payed 200 rs as security fees . And i recieved a message that it will be delivered in few days but still it has not delivered to me. Please resolve my issue ...

fastag not received - Comment #3602870 - Image #0

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Axis Bank Customer Care's response, Dec 9, 2019

Verified Support

Hi, we request you to contact our FASTag helpline number at 18004198585 for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

K

Kishor Borade

Jan 10, 2020

NO ONE ANSWERS YOUR FASTag helpline number at [protected].
ANY ALTERNATE NUMBER ?

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Address: 625018

Credit card not closed till now. Only late payment is continued. I have paid my excess due too. Plz close card immediately. Attached statement.
U ppl calling me to pay settlement amount and i have paid too but still not closed only contining monthly late fee. U r cheating me. As my late payment has reached now 6000. I[censored] had closed my card on 2017 it would have not reached.

Jan 10, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

Axis Bank Customer Care's response Hi, we request you to contact our Phone Banking Team at[protected]/[protected] and one of our executives will assist you in the referred matter. Sorry for the trouble. Regards, Team Axis Bank.

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Address: New Delhi, Delhi

I haven't received any fastag for which i had paid 200. Just received only wallet id on email. It has been more than a month since i am waiting for my fastag.

I am keep receiving useless recharge reminder instead of physical fastag. How can these people loot us. What the ministry is doing.
Axis bank should be shut down now. God knows how many o[censored]s pay 200 which becomes billion of rupees in axis account

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

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P

pawankothari

from Pune, Maharashtra

Dec 11, 2019

I haven't received any fastag for which i had paid 200. Just received only wallet id on email. It has been more than a month since i am waiting for my fastag.

I am keep receiving useless recharge reminder instead of physical fastag. How can these people loot us. What the ministry is doing.
Axis bank should be shut down now. God knows how many o[censored]s pay 200 which becomes billion of rupees in axis account

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Address: 21/B Vaishnavdevi Society, Opp Haridham Flats, Manjalpur, Vadodara, 390011

I have applied for the fasttag from axis bank fastag portal. I have already paid all the charged but i didn't got any response from axis bnak. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number not found in courier company website.

Jan 9, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

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D

Dipankumar Shah

from Noida, Uttar Pradesh

Dec 9, 2019

When i was track my courier with company given AWB number not found.

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Address: FLAT NO 8,17J EAST ROAD,J, Kolkata, West Bengal, 700032

I had applied for fastag with axis bank on 24/11/2019 (Online) and alloted etc id[protected] & wallet id [protected] on 25/11/2019 but till date fastag not delivered though i was being informed that it would be delivered within 7 days. On 01/11/2019 i was being requested to enquire with blue dart website against p o d no [protected] about despatch position but till today 08/12/2019 shows number is invalid which means asis bank not despatched fastag till date. Please arrange to do the needful.
Chandan bhowmick
Etc id axis bank[protected]

Jan 9, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

Axis Bank Customer Care's response Hi, please share your vehicle registration number for further assistance. Regards, Team Axis Bank

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[email protected]

from Kolkata, West Bengal

Dec 10, 2019

My vehicle number is WB02AD6245. I would request AXIS bank TO CANCEL THE FASTAG WALLET ID [protected] ETC ID[protected] AND TRURN RS 400 WHICH INCLUDES WALLET MONEY RS 200 AND AMOUNT MAY BE CREDITED TO MY SB ACCOUNT [protected] WITH AXIS BANK FROM WHICH APPLICATION MONEY AND WALLET RECHARGE WAS DONE. .
chandan bhowmick
[protected]

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Address: Room no-300, 3rd Floor, New Core Building, IIT KANPUR, Kanpur, Uttar Pradesh, 208016

Ihad purchased axis bank fastag with my maruti car but i am facing problem during recharge. When i called customer care they told me to update kyc. They are asking me to go to axis bank branch to complete it which is not very accommodating. All banks have online and email facility but axis bank online, customer care and email response is very poor/pathetic.

Jan 14, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

Axis Bank Customer Care's response Hi, we request you to visit the branch for further assistance. Regards, Team Axis Bank.

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Address: SUNIL CHAYA APARTMENT, APC SARANI,DESHBANDHU PARA SILIGURI 734004, Darjeeling, West Bengal, 734004

I applied for fast tag on 27.11.2017 and necessary charges paid as per bank instruction. As a consequence axis bank generated wallet id no [protected] and send a message the fast tag wallet will be delivered within 7 working days to my address. But till date i did not received anything. Moreover their contact no is also not reachable. Even they are not responding the mail which i inquired on 03.12.2019.

Sambhu prasad dutta
Wallet id no [protected]
Vehicle no wb26s0853
Siliguri 734004

Jan 8, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2019

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

Axis Bank Complaints & Reviews

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