Axis Bank Complaints & Reviews

Address: C block 2nd Floor BSES Bhawan Nehru Place, New Delhi, Delhi, 110019

This compaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
I had applied for fast tag on 21st nov 2019. It was mentioned that tag will be received within 7 working days from date of appliction. But till today i didn't received tag in physical form. I got mail with wallet id and etc customer id.

There is no tracking option is available on axis bank fast tag site.

Jan 11, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

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Address: AKURDI- CHIKHALI ROAD,, Pune, Maharashtra, 412114

Hi My self Ramu have purchased Fastag from online portal of Axis Bank on Dt. 01.12.19.
But till today it is not delivered physically. However, wallet ID is created and receiving messages from Axis bank.
There is no email /tracking information for correspondence regarding Fastag delivery and your helpline numbers continuously unanswerable.
this is not expected from AXIS bank.

Axis Bank customer support has been notified about the posted complaint.

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I had applied for a fastag at axis bank, tiruvalla, kerala on 25.11.2019 and had been told that i would receive the same within 7 working days. Today is 11th december and have still not received the same though i have received wallet id. I would be travelling next week and with cut off date for fastag as 15th dec, i require it very urgently. Having taken it at axis bank, i am unable to take it at another bank, since my phone number is linked with it.

Kindly let me know when i will get my fastag.

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

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Pradip0310

from Mumbai, Maharashtra

Dec 11, 2019

I have applied for Axis bank fastag on 23-11-19 and received mail communication from bank about receiving of the same within 7 days but still don't get it till 05-12-19. Customer id[protected]

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Axis Bank Customer Care's response, Dec 11, 2019

Verified Support

Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

N

Niranjani Ramanathan

from Coimbatore, Tamil Nadu

Dec 11, 2019

Ordered fastag with axis bank on nov 28 2019 but did not recieve till date and no other correspondence has been received.

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Axis Bank Customer Care's response, Dec 11, 2019

Verified Support

Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: L.K.S Complex, 2nd Floor, No.309,10th, Main,1st Block,Kalyan Nagar, HRBR Layout, 560043

Hi,

I had applied for fastag on 22nd nov 2019 through axis bank's official website. Except for the acknowledgment receipt i did not receive any updates and tracking details. Multiple calls to the provided customer care number were not answered even once. I have also mailed to the etc. [protected]@axisbank.com thrice and still no response regarding the delivery status of the tag.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

Dec 24, 2019

Updated by pShivakumar0 It's been 32 days since I ordered fastag on Axis bank website, but still not even a single update or SMS received regarding the tag. Please let me know if I will be getting the tag and when. If it is not possible to process my request, kindly refund the amount soon. I will order through some other vendor.

Dec 24, 2019

Updated by pShivakumar0 Please find the receipt details below:
Receipt Number[protected]
Lead ID[protected]

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Address: Gandhinagar, Gujarat, 382028

Sir / madam,
No customer care numbers are working. I apply for fastag in axis bank website portal before on 30th november 2019 but still did not received. Visit axis bank kudasan branch gandhinagar but bank did not take responsibility. I already pay for fastag, did not get yet, kindly do the needful.
Vehicle no: gj18be9203
Wallet id: [protected]
Customer id:[protected]
Mobile no: [protected]
Awaiting for warm reply..

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

Dec 12, 2019

Updated by Naman10590 Axis Bank Customer Care
Thanks for the response...
I attached portal snapshot for your reference..
Kindly update the issuance
from where can we see issuance status ? tracking of shipment etc..?
Awaiting for your warm reply...

Naman Dave Pankaj Dave
[protected]
[protected]@gmail.com

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This compaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
I had applied for fast tag on 02/12/2019. It was mentioned that tag will be received within 7 working days from date of appliction. But till today i didn't received tag in physical form. I got mail with wallet id and etc customer id.

There is no tracking option is available on axis bank fast tag site.

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, we request you to share your registered mobile number for further assistance. Regards, Team Axis Bank

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Brijesh Lotlikar

from Mumbai, Maharashtra

Dec 11, 2019

I had got a call from axis bank department regarding free credit card and everything was done finally when I received my card they gave me paid one and I cancelled the card and got a request token from axis bank but still not cancelled and they are charging fine on me I will definitely file case on them and report to the reserve Bank of India.

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Axis Bank Customer Care's response, Dec 11, 2019

Verified Support

Hi, we regret the inconvenience caused. Please share us your registered contact details and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

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Address: Faridkot, Punjab

I applied for axis fastag on 05/12/2019 and i paid all the charges. I received fastag wallet id but i didnâ€™t receive fastag physically. Estimated time to receive fastag was 7 days. But till date i havenâ€™t received my fastag. Fastag becomes mandatory on 15/12/2019 and today is 11/12/2019 due to which it is a matter of concern. So kindly look into it and make the delivery as soon as possible.

Jan 11, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

Dec 16, 2019

Updated by Param941 When will i get my Fashtag ??

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Nishith Murab

from Noida, Uttar Pradesh

Dec 11, 2019

This is my 12/13 years account and from yesterday I am getting below error message whenever i am trying to access the Payments menu option. Due to this issue I am not able to do third party fund transfers. Please resolve the issue ASAP.

"access to the menu is not available. Please contact bank administrator"

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Axis Bank Customer Care's response, Dec 11, 2019

Verified Support

Hi, we regret the inconvenience caused. Please share with us your registered contact details and the screenshot of the error for us to check and assist you. Regards, Team Axis Bank.

P

Param941

from Chandigarh, Chandigarh

Dec 13, 2019

HEllo Axis team, There are already 15 day complete, still wait for any message. Please refund my money.

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I have applied for Fastage from AXIS BANK portal on 2nd Dec 2019.
Noone is answering on Customer care number[protected].
As per Govt rule from 15th Dec onwards we all have to follow fastag rule.
But till date I have not received my physical fastag sticker.
I have to start traveling from 13th Onwards, but since I have not received my sticker I am not able to plan. Please resolve it

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: New Delhi, Delhi

This complaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
I had applied for fast tag on 29th nov. 2019. It was mentioned that tag will be received within 7 working days from date of application. But till today i didn't received tag in physical form. I got mail with wallet id and etc customer id.

There is no tracking option is available on axis bank fast tag site.

Jan 13, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

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Address: Kottayam, Kerala, 686521

This compaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
I had applied for fast tag on 30th nov 2019. It was mentioned that tag will be received within 7 working days from date of appliction. But till today i didn't received tag in physical form. I got mail with wallet id and etc customer id. There is no customer care number/ tracking options provided.

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: SREE LAKSHMIDEEPIKA NILAYAM PLOT NO 404 10TH LINE SYMALA NAGAR GUNTUR, Guntur, Andhra Pradesh, 522002

This compaint is regarding axis bank fast tag. There is issue of non receiving physical tag.
I had applied for fast tag on 2nd december 2019. It was mentioned that tag will be received within 7 working days from date of appliction. But till today i didn't received tag in physical form. I got mail with wallet id and etc customer id. I recharged my wallet.

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: 9434333228, Kolkata, West Bengal, 700038

Dear sir,
This is to inform you that i am an old salary account holder customer of axis bank since 12 years and i bought fast tag from axis bank of my vehicle no wbo6b4812 on dated 23 rd november. After that no tracking available from axis bank regarding delivery of my fast tag. They committed to give it within 7 days. Its such embarrassing that even i can't track the delivery process too. Its very much painful that not a single response from bank side though i get a 7 times call from axis bank regarding loan and various plans.
Let me inform what should i do now.

Dec 11, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

Dec 12, 2019

Updated by Sudipto Majumdar Please do the needful as soon as possible. If possible let me know the present status through SMS.

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Address: 382415

Sir, i, rajesh dhandhukia have purchased fastag from online portal of axis bank on dt. 01.12.19.
But till today it is not delivered physically. However, wallet id is created and is [protected].
There is no email for correspondence regarding fastag delivery and your helpline numberis continuosly unanswerable.
Pl. Clerify the delivery status.
My email id is [protected]@yahoo.com

Jan 12, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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I have paid Rs.200/- and applied for FASTag from Axis Bank web site on November 26th.
URN : 56916023
Receipt Number :[protected]

Till today (Dec 10) I have not received the tag.

Customer care number[protected] is fake. It doesnâ€™t work.

There is no customer care email id. Axis Bank is a fraud Bank. RBI should ban Axis Bank.

Axis Bank is unfit to do FASTag business. GoI should take ban Axis Bank
I want my money back.

Jan 11, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.

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Address: Kollam, Kerala

Hello.
I am ameer.
I got a call from axis bank about one assist i just hear it and they told that amount 500 some thing will detect but they 1899 from my axis bank savings account for one assist. I don't want this plan. So kindly cancel this application and repaymy amount. My account number ending with 20911. Kindly cancel my one assist.
Kindly regards
Ameer s rahim

Axis Bank customer support has been notified about the posted complaint.

Dec 10, 2019

Updated by Ãƒmeer Please followup

Dec 10, 2019

Updated by Ãƒmeer [protected]@gmail.com my mail id

Dec 14, 2019

Updated by Ãƒmeer There is no response from your side. Bad customer care service. Really headache.

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Ã

Ãƒmeer

from Ernakulam, Kerala

Dec 11, 2019

9510455 my Id plzz

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Ã

Ãƒmeer

from Ernakulam, Kerala

Dec 11, 2019

Is there is no response from the authority what type of service is this. Really headache ðŸ˜£

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Axis Bank Customer Care's response, Dec 11, 2019

Verified Support

Hi, we request you to share your registered mobile number for further assistance. Regards, Team Axis Bank

Ãƒmeer's [Complaint's author] reply, Dec 12, 2019

9526871026

Ãƒmeer's [Complaint's author] reply, Dec 12, 2019

I need some immediate action. I don't need one assist. Please kindly cancel it

Ãƒmeer's [Complaint's author] reply, Dec 12, 2019

Registered number- 9526871026. Make it fast.

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I have applied for the fastag from axis bank fastag portal.
I have already paid all the charged but i didn't get any response from axis bank.
I have just received customer id & wallet id but the physical fastag is not received from bank.
Their customer service number is also not reachable.
I applied on date 30/11/2019
I get no response till date.

Dec 16, 2019

Complaint marked as Resolved

Axis bank take actions and send me a sms with reference no. Of fastag and send as soon as possible I recieved fastag as they send

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Axis Bank Customer Care's response Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

Dec 13, 2019

Updated by Naimish Ashar Your fastag helpline no. Is not connecting. No any response with that

Dec 13, 2019

Updated by Naimish Ashar My vehicle no. Is GJ03JR7133 and my mobile no. Is [protected] and email is [protected]@gmail.com

Dec 13, 2019

Updated by Naimish Ashar I hereby attach email that i received

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Address: Faridabad, Haryana, 121101

I ordered fastag from Axis bank and its been more than 15 days, however, I have not heard anything from them. They have not provided any tracking no and their customer care have no idea about these orders. At least, they can provide a tracking no so that I would know the status. 15th December is almost here and I don't want pay extra amount at the toll and stand in long cash queue. Please provide status asap.

Wallet id -[protected]
Contact No-[protected]

Axis Bank customer support has been notified about the posted complaint.

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Address: Oman, Dakshina Kannada, Karnataka, 575002

I had made a request for on line transfer of funds from my axis bank account to my fathers account at idfc first bank. The payee/beneficiary was registered and a trial amount of rs.10, 000 was first transferred successfully to the beneficiary.
Subsequently another online request was made to transfer rs.25, 00, 000 to same beneficiary. The amount was debited from account but two hours later the amount was credited back to my savings account. The reason given for reversal is code "r05" which subsequently the branch staff informed me refers to details of payee not matching.
This explanation looks silly and unsatisfactory because a trial amount of rs.10, 000 was already transferred to same beneficiary.
I have incurred a loss of rs.1, 00, 000 due to delay in this transfer. I would like axis bank to reimburse this amount.

Axis Bank customer support has been notified about the posted complaint.

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Address: Kolkata, West Bengal, 700034

I purchased Fastag online on 29th November and received wallet ID etc. through mail, but till date not received Fastag physically. As it is mandatory 15th December onwards, so tried to contact toll free number as given, but it was also futile. No tracking available, I even don't know if it has been dispatched or not. The dispatch was supposed to be made within 7 days but till date no news regarding dispatch. In toll free number also, there is no option to enquire about the fastag purchased online.

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