Axis Bank Complaints & Reviews

My amount was debited from axis bank account, while i use facebook through mobile app. A pop-up message flashed as "facebook update version" i tap on it. Unfortunately, i recieved three transaction messages at "pur/facebkads/fb. Me". I does not linked any bank details to facebook, yet money has been debited. Kindly refund money as earlier as possible.

Harassment from axis bank credit card deptt

Sat 11/23/2019 1:33 pm
Customer. [protected]@axisbank.com

No response since march 2019, to wrongful billing from axis bank and their constant avoidance to address the complaint, inspite of complaining to the principal nodal officer of axis bank repeatedly.

I summarise below the complaint.

1. I purchased a air ticket from american airlines for my sister on 27 march 2019, which i cancelled immediately thereafter since i had wrongly purchased a non refundable ticket. American airlines immediately confirmed to me by e mail that they had "voided" this transaction and would not charge me anything for this transaction.
2. Thereafter i purchased a refundable ticket with the same particulars for which was charged to my credit card. My sister travelled on this ticket without any problems.
3. American airlines sends email voiding the transaction march 2019

4. Based on this, axis bank reverses the debit with a corresponding credit in my april credit card statement.
5. On the request of one of axis bank customer service executive, american airlines sends another e mail to me giving all details and reconfirming the voiding of the transaction. (See encl)
6. Suddenly, after six months, axis bank re-raise this debit in my sept statement!!! Plus interest thereon!!

7. Since this i have been corresponding continuously with axis bank customer service as well as pr nodal officer — but no relief. Instead only apologies and copy/paste replies of "having taken up with the relevant deptt."

I am a senior citizen and am feeling totally harassed and extorted with the response from axis bank.

Prashanta aditya sharma

Axis bank credit card no: xxxx xxxx xxxx xxxx

I have paid rs 1100 through icici bank to axis bank fastag.

I have received a confirmation that the amount rs 1100 is passed on to axis bank fastag account number and my vehicle number

However axis bank is not showing credit to my fastag.

When i lodged complaint with axis bank portal, they are closing the case with out any explanation or action

Sunil phatak

A few days ago i was visited my nearest axis bank branch (Jyoti colony) because i need a new current account for my business.
And they check my doc. And say your account will be open within 7-8 days.
But after 15 to 16 days branch says your request is canceled due to some issue.
But in starting i told him about this issue and they say not a big problem, so the whole point is branch waste my time and doesn't give me complete information.
And the two people are completely liable for this.
Hemant kumar shahi (Branch sales manager)
Waseem ahmed
So, i request to the axis bank to take action.

Date of incident - 21st November, 2019

Toady me and my son decide to get him enrolled for a badminton class. Hence we went to a nearby academy, they told me that i need pay quarterly fee of INR 10200. Thats the time i decide to pay his bill through my Axis Bank credit card. But the amount got declined, which left me a great embarrassment. I thought might be some issue with the bank server. Unfortunately this is the only credit card i use and carry. I need call my wife to make the payment. Then i reached home and just to check what is the issue with them because my got got declined some on couple of my previous transaction as well.
I checked my Mobile banking and got the biggest surprise that without my knowledge they reduced my credit limit. This made me extremely annoyed because I have been using their card quite extensively and making all the payment on timely manner. And I use this card for most of my business travel as well. Never felt so betrayed by any bank before.
I called their customer care to check this again and the response i get from them was Statement 1"Sir every 6 months bank increase or decrease the credit limit so this is done automatically". Statement 2 "You can wait for offer from the bank to increase the limit". This is time i felt like Axis bank treat their customer no less than a dog. Whenever they want they will through the treat and customer has to catch and they will take it back whenever they want.
This is extremely disheartening for the customer who is been associated with this bank for last 8 years, i have a SB account, Personal Loan account, Credit Card all with AXIS. Now i seriously feel like a dog to wait for them to through a treat called increase my credit limit.

Its such an embarrassment for a father in front of his son that he could not pay even for hobby class. I feel so ashamed and humiliated after the entire incident.

Very unfortunate that in India we cannot sue the bank on such an unprofessional act. This incident has made me think, are these bank are reliable, how can a customer trust in an emergency situation. On a whole i cannot trust AXIS bank in future. Good lesson learned, you should not trust this bank at all.

I have not given any mandate and received the following message.

Dear Customer, Mandates reference No: UTIB[protected] issued to NJ INDIA INVEST PVT LTD with value 500000 and frequency Adhoc is accepted for the account number ending with XXXXXXXXXXX1821 . In case of any issues please get in touch with your branch.

Kindly solve my number is [protected]

Since last 7 days registering our request to send person at our shop to surrender the edc swipe machine with tid no 49378381 mid - [protected] but one has come to attend to our service request.
Visited to our nearest axis bank, madhapur, hyderabad with surrender application but they were not aware of the rule for this surrendered, asked us to contact helpline.
Our outlet is closed so please initiate this process of taking back the edc machine verifone with imei-[protected] at the earliest.
Hope your office will be kind enough to help in this matter.

Regards
Sarkars kitchen
Madhapur
Hyderabad
[protected] / [protected] / [protected]

Hello

This is to bring to your notice that i have transferred the amount via imps of rs 15000 from account no [protected] axis bank hyderabad branch to account number [protected] sbi bhavanipuram branch vijayawada on 20-nov-19 around 11 am
The amount was debited from my account but is not getting reflected in beneficiary account.

The imps ref#[protected].

I hereby request you to look...

Hi
I had fraudulent transactions happened on my debit card with out my concern or otp as below on 19th nov 19

Account number : [protected]

19th nov 19 from ecom pur/google *googl/g.co/helppay#/191

I lost inr 820 with out my involvement, i never deal with this site for any transaction in the past.
Request you to help me and refund back my amount.
And i dont want this again in future.
Please let me know if you need any other information.

Hello team,

Unauthorized multiples transactions had happened suddenly within minutes without any concern.

Transactions date : 20/11/2019

Multiple transactions occur through details -
40 - ecom pur/google *youtu/g.co/helppay#/201119/17:20
2000- ecom pur/google *youtu/g.co/helppay#/201119/17:20
2000- ecom pur/google *youtu/g.co/helppay#/201119/17:21
2000- ecom pur/google *youtu/g.co/helppay#/201119/17:21
1000- ecom pur/google *youtu/g.co/helppay#/201119/17:22

Total deducted amount - 7040

I had never used this card on the related payments.
Please investigate this as soon as possible and refund my money back.
And let me know if you need any further information.

Sir when i visited axis bank regarding my loan payments they told me that the intrest rates have been decreased for loans but they didn't inform me regarding same and hence i was not able to get the benifit of revised rates. So in my view it is banks responsibility to inform their customers regarding any change in policies. So it is my humble request that the revised rates be applied to my loan amount as well

One of my colleague in bahrain. His mobile has no network and he is not receiving otp for his online transactions even to his gmail id. I have requested customer care to do the needful. They said the account holder must talk to us, else no information will be provided. I asked them to give the customer care number to reach from bahrain.. They simply repeating that information will be provided only to the account holder. I don't know, what is there in providing the customer care number... Do they have common sense? I am asking the customer care number only to make the account holder to call them... Why can't these silly things are not taken care by axis bank.. It must be sorted out immediately

I had been using the axis sb account of [protected] and my contact is [protected] (Whatsapp also available) so found many consildated charges i will mention the amt with date and kindly reverse all and save the customers.
In the year of 2017
21st jan rs.500+tax
18th mar rs.498+74
15th apr rs. 55
11th nov rs. 80
And in the year 2018
10th march rs.765+175 as tax
So total coming around rs.2000 rupees and kindly make sure u reverse all this or issue as dd

I had been using the axis sb account of [protected] so found many consildated charges i will mention the amt with date and kindly reverse all and save the customers.
In the year of 2017
21st jan rs.500+tax
18th mar rs.498+74
15th apr rs. 55
11th nov rs. 80
And in the year 2018
10th march rs.765+175 as tax
So total coming around rs.2000 rupees and kindly make sure u reverse all this or issue as dd

On Dated 5th Aug, 19 I have received a call from Axis Bank Nariman point branch saying that there is fraud transaction has been done on My Credit Card because I was not received any massage or any mail for the transaction happened and they have asked me to blocked the card. I have given permission to them for blocking the card but still the Fraud transaction has been done till 8th Aug 19.
Between this period, I was communicating to Axis bank call center for outstanding amount and they were updating me there is no any outstanding amount on your card.
On 14th Aug I have received a complaint No. 54284181 from Axis bank for my fraud transaction and for blocking of My card on same time they have given me some landline Number for permanently blocking my Credit card, I have called on that Number and request for permanently blocking and they have update me the card has been blocked permanently and that person have update me about the dispute the fraud transaction, so I have again call on Axis bank call center for taking the total amount of dispute then have given me only one single amount for dispute i.e. INR 4171.25 and I have raised the dispute for this amount on website of axis bank.
In the Month of Aug, 19 they have send me the credit card statement with the Outstanding amount of 44220 where as earlier they have updated me there is no any outstanding amount on your card and also they have blocked my Axis card. Also the Axis bank person has been visited my Home for recovery, I have update to them also it is fraud transaction and axis bank only update me about the fraud transaction.
Between this period, I have visited to nearest police station for taking FIR of Fraud transaction, but police refuse to give and they said if the card is blocked on 5th Aug then why the transaction is done till 08th Aug, 19 and they have requested for Bank letter to give FIR.
Meanwhile, I were receiving a call from Axis bank recovery department for payment of outstanding amount and I have requested them for rechecking the history of above credit card as it was blocked cause of Fraudulent transaction happened.
On 5th Nov, 19 Axis bank has debited my account of 9108 and showed me a negative balance of INR -41, 474, so we have called again to the Axis bank on same but unfortunately nobody have answer the call. We have again called to Axis bank on 6th Nov, 19 and file complaint against the same with complaint No.[protected] and they have given me assurance that they have raise the escalation for this case and I will receive a call from Axis bank for resolution but still I did not receive any call and I visited to the nearest Axis Bank branch, where they have update me that my account has been turn into lean account.

Axis bank credit card department has done a fraud with me, i have not given any signed letter to them nor my family member have signed any paper, but still they have debit my account of INR 9108 and they having the duplicate signed document with them, when check with bank to varify the signature they said its not matched but still they have not reverse my amount

they are fraud.. for doing recovery they are doing anything

I am axis asap account holder and today my account is deducted with rs. 5244 without my knowledge. I received a text msg showing that my asap account closed and kyc is not complete. Contacted your customer care and they are saying the same. This is so ridiculous because i have already given my details at the time of account opening and it is not completed 1 year for closing my account. And she is assured that i will receive the money from my branch or via dd to my communication address. Let me ask you one question, how could you send me the dd to my communication address? Because i have provided it already in branch, right? So you have the kyc. This is not fare for a leading bank like you. Even how you people can close customers account without any intimations? If you are going to close the account you should intimate the customer as every other banks are doing. This is under rbi rules and regulations right? For me it's not a small amount, i need my money back at the earliest. I have the call recordings and details and will move legally if you fail to do so. Expecting a quick response from your side

I have created axis asap account through my mobile, by submitting all the necessary documents like aadhar, pan card, mobile number etc. My account got working on the first day and now after 11 months o[censored]sing my account suddenly on 17th nov 2019 my account was closed due to pending kyc but i didn't got any kyc update from bank before nor i got any mails or calls then how i am supposed to turn back to bank. Even the basic procedure of partial freezing was not done before closing my account and now i have been asked to collect the demand draft from bank for my balance amount in close account but where i am supposed to use that demand draft when i don't have any alternate amount. And now i can't even open new account as it is showing some errors

I cant enable my login id. I went to nearest branch last week and filed a complaint but still not working. Whenever i try to enable the id, it always says my id is disabled.

Even though my mobile number is registered i cant link my account to upi apps. Its saying mobile number is not registered.
My account was opened when iam minor and i updated my mobile number recently.
From the very first time it shows the...

Hi,
I am an axis bank customer. At 2nd october, i did a transaction to axis bank account [protected] sonali sahoo for rs 3300.

I see the amount had been deducted twice with same transaction i'd. When i ask the receiver, they show me only one payment received.

I have been trying a lot to customer care by wasting a lot of money, but they don't provide any help or cut the call.

Please refund the amount asap

My service request number is 56850469.
My phone number is [protected].

Thanks.

Sir
I have applied to open a current account with axis bank derawal nagar, delhi branch on 28th oct 2019 in the name of my firm. On 5th nov 2019 when the proprietor visited the bank and signed the balance documents they gave us the cheque book and told the account will be active by 08. 11. 2019 that is friday. So i issued cheques accordingly for 11.11.2019 and so on. For opening they took cheque of Rs 1, 00, 000/-. Now i have issued 2 cheques which both got returned resulting in the loss of goodwill agaisnt our compnay and my Rs.1, 00, 000 is still with the bank. Since 15th nov 2019 i am asking them to refund my money but everytime i go they say sir today account will be active. Nothing happened till 18th nov 2019. Please help me getting my money from these theifs who are sitting and have opened a bank name axis bank. No reponse is been given by manager against why it got delayed or by any other staff. I want my money plus i want my loss of goodwill charges and my reimbursement charges which i occured to travel to bank again and again.
When i ask me to give reasons for delay in writing they refuse. Left with 2 options either to bcome a criminal and fight with people in bank for asking my money bank or complaining here.
Help me . Please