[Resolved] Axis Bank — my axis asap account closed without my consent | |||
I have created axis asap account through my mobile, by submitting all the necessary documents like aadhar, pan card, mobile number etc. My account got working on the first day and i was supposed to pay rs. 350/- for physical debit card., i've paid that amount from my another bank account, all went fine. But, the next day, while i'm trying to check the axis bank account for transaction statements, there i found my account has been closed, showing this message im the transaction page "account closure proceed to dd acct". I have called via telephone to my nearest axis bank. They just can't be able to check what gone wrong with my account, they told you just come on the next working day to get the 350/- rupees dd. But, what i want is an axis asap account, they are unable to help at that moment. Then i just called axis head office maharashtra but the call gets disconnected regularly. I lost my hope on this banking with axis. Atleast they should have given a proper reason for closure. Ps. I thought that, axis was good at internet transactions, but now i'm done Was this information helpful? | |||
Mar 9, 2019 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. Verified Support Feb 04, 2019 Axis Bank Customer Care's response Hi, we are sorry to hear that. Do DM us your registered contact details and we will get back soon. Regards, Team Axis Bank.
Verified Support Jul 01, 2019 Axis Bank Customer Care's response Hi, we are sorry to hear that. Do DM us your registered contact details and we will get back soon. Regards, Team Axis Bank.
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 12 Comments | |||
Comments
Yes, they do this, such a ----. They might not have found way to scam you take money, so they might have closed. They don't have courtesy to even tell reason for closure, same thing happened with me( acnt which was active for more than 4 yrs, suddenly they closed and couldn't even provide a reason). we must all take this up and fight against.
Reply
Axis Bank Customer Care's response, Feb 8, 2019
Verified Support
Hi, we are here to help! Please inbox us your registered contact number and we will get back shortly. Regards, Team Axis Bank
priyapriya2590's reply, Feb 9, 2019
Please contact me through the mail ID, I prefer that mode of communication as already said, don't simply try calling and wasting my time with bluff. Just update or communicate me through mail only, as I can better keep track aswell.
Totally fraud done by axis bank
Your A/c 346691 is debited by Rs. 1000 on 03Apr19. Avbl Bal: Rs. 0. Info: Account Closure Proceeds to DD Acct. Call [protected] for dispute
Why u close my account when i provide all my kyc
and where is my money which i was deposited ????
Cheap Banking service kotak is much better then your axis bank they never did any type of fraud with me
Return my money as soon as possbile
Your A/c 346691 is debited by Rs. 1000 on 03Apr19. Avbl Bal: Rs. 0. Info: Account Closure Proceeds to DD Acct. Call [protected] for dispute
Why u close my account when i provide all my kyc
and where is my money which i was deposited ????
Cheap Banking service kotak is much better then your axis bank they never did any type of fraud with me
Return my money as soon as possbile
Yesterday on dated 29th April, 2019 I have opened an AXIS ASAP bank account through online form filling and providing my ADHAAR and PAN details. I have also deposited Rs.1000.00 in this newly created account. My customer id is[protected].
Now, today dated 30th April, 2019 I suddenly received a sms from the bank as "Your A/c 710XX0 is debited by Rs.1000 on 30Apr19. Avbl Bal :Rs.0. Info : Account closure proceeds to DD Acct."
Please note I did not given any consent for account closure. Kindly look ito the issue on an urgent basis and refund the money or reopen my account.
Now, today dated 30th April, 2019 I suddenly received a sms from the bank as "Your A/c 710XX0 is debited by Rs.1000 on 30Apr19. Avbl Bal :Rs.0. Info : Account closure proceeds to DD Acct."
Please note I did not given any consent for account closure. Kindly look ito the issue on an urgent basis and refund the money or reopen my account.
Axis Bank Customer Care's response, Apr 30, 2019
Verified Support
Hi, we have responded to your concern via DM. Thanks for writing in!
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.
Hi,
I had opened an Axis ASAP account on 18th April and had submitted all documents, pan, aadhar as well. I had also deposited 11k to be eligible for the welcome offer. On 19th April, I received a message saying that ' Your A/c xxxxxx is debited by Rs. 11000.00 on 19Apr19. Avbl Bal: Rs 0. Info:Account Closure Proceeds to DD acct. Call [protected] for dispute' indicating that my account had been closed without my permission. I called the mentioned customer care number asking the reason for the account closure and they could neither tell me why the account was closed nor why I haven't received the deposited Rs. 11k back yet. I have an Axis Priority account for the last 3 years and am very disappointed by such negligence on the part of the bank. Even the assigned Priority RM has no clue and asked me to check with the branch. Till date I have neither received the DD nor the reason for the account closure. Earlier there used to be a separate email for addressing customer complaints. The new online grievance submission system is a joke as it has only predefined complaints that you can submit. Kindly look ito the issue on an urgent basis and refund the money or reopen my account.
I had opened an Axis ASAP account on 18th April and had submitted all documents, pan, aadhar as well. I had also deposited 11k to be eligible for the welcome offer. On 19th April, I received a message saying that ' Your A/c xxxxxx is debited by Rs. 11000.00 on 19Apr19. Avbl Bal: Rs 0. Info:Account Closure Proceeds to DD acct. Call [protected] for dispute' indicating that my account had been closed without my permission. I called the mentioned customer care number asking the reason for the account closure and they could neither tell me why the account was closed nor why I haven't received the deposited Rs. 11k back yet. I have an Axis Priority account for the last 3 years and am very disappointed by such negligence on the part of the bank. Even the assigned Priority RM has no clue and asked me to check with the branch. Till date I have neither received the DD nor the reason for the account closure. Earlier there used to be a separate email for addressing customer complaints. The new online grievance submission system is a joke as it has only predefined complaints that you can submit. Kindly look ito the issue on an urgent basis and refund the money or reopen my account.
They charged for new card after unnecessarily closing my account and forcing a new card on me.
Also, there was a story provided to me about international transaction for providing the new card, which i never got a proof for, if anyone check through, all my transactions in account had always been local only, even though the card says "INTERNATIONAL DEBIT CARD" on the card itself, amount stating GST is deducted from my account still, and i should be paying for the services which is never rendered to me, which is the whole point of "GST".
Also, there was a story provided to me about international transaction for providing the new card, which i never got a proof for, if anyone check through, all my transactions in account had always been local only, even though the card says "INTERNATIONAL DEBIT CARD" on the card itself, amount stating GST is deducted from my account still, and i should be paying for the services which is never rendered to me, which is the whole point of "GST".
Axis Bank Customer Care's response, May 20, 2019
Verified Support
Hi, we are here to help ! Please inbox us your registered contact number, and we will get back shortly.
Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.
Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.
i opened my account through online procedure i submitted every document asked but and i was asked to add 1000 rs and it was added after that when i was trying to do any transaction it shows account doesn't exist.. i almost spend 100rs of my balance for contacting customer care but no one picks up the call.. after many trails some one picked up and they told to wait for 2 days for activation of account and today i received message and it was written that my 1000 rs is debited (to where i don't know) and account proceeds to closure procedure.. i tried calling customer care but no one picks up... please help.. now banks are also involved in online fraud i was not knowing that..
Axis asap cheat account
I opened my account through axis asap by using Aadhar and pan and deposited rs 5200 in it but when I logged in to net banking and when I tried to transfer money it says your account is freezed or blocked and when I called their customer care they just told to wait for 4 working days on 3rd day I received I message of account closure and rs 5200 debited to acc. Closure DD then I called customer care but they said to wait for 10 days to receive your DD to your address I m still waiting from 10 days but I have received nothing and even they have no explanation why they had closed my account poor bank poor service
I opened my account through axis asap by using Aadhar and pan and deposited rs 5200 in it but when I logged in to net banking and when I tried to transfer money it says your account is freezed or blocked and when I called their customer care they just told to wait for 4 working days on 3rd day I received I message of account closure and rs 5200 debited to acc. Closure DD then I called customer care but they said to wait for 10 days to receive your DD to your address I m still waiting from 10 days but I have received nothing and even they have no explanation why they had closed my account poor bank poor service
on dated 28th June, 2019 I have opened an AXIS ASAP bank account through online form filling and providing my ADHAAR and PAN details. I have also deposited Rs.1000.00 in this newly created account.
Now, today dated 01 July, 2019 I suddenly received a sms from the bank as "Your A/c xxxxxx is debited by Rs.1000 on 01 July19. Avbl Bal :Rs.0. Info : Account closure proceeds to DD Acct."
what should i do
Now, today dated 01 July, 2019 I suddenly received a sms from the bank as "Your A/c xxxxxx is debited by Rs.1000 on 01 July19. Avbl Bal :Rs.0. Info : Account closure proceeds to DD Acct."
what should i do
Axis Bank Customer Care's response, Jul 1, 2019
Verified Support
Hi, we are here to help! Please share with us your registered contact details and we will get back to you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
I created a new Axis ASAP account yesterday, the account ends with 235565, I deposited Rs.1000/- though m other bank account, and now I get this sms in the morning that Your A/c 235565 is debited by Rs.1000 on 11Jul19 Avbl Bal: Rs.0. Info Account closure proceeds to DD Acct.
What is the reason for the closure? I gave my PAN/Aadhaar/eKyc.???
What is the reason for the closure? I gave my PAN/Aadhaar/eKyc.???
Axis Bank Customer Care's response, Jul 11, 2019
Verified Support
Hi, we are here to help! Please share with us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
on dated 19th July, 2019 I have opened an AXIS ASAP bank account through online form filling and providing my ADHAAR and PAN details. I have also deposited Rs.1000.00 in this newly created account.
Today dated 20 July, 2019 I suddenly received a sms from the bank as "Your A/c xxxxxx is debited by Rs.1000 on 20 July19. Avbl Bal :Rs.0. Info : Account closure proceeds to DD Acct."
Refund or reopen my account
Today dated 20 July, 2019 I suddenly received a sms from the bank as "Your A/c xxxxxx is debited by Rs.1000 on 20 July19. Avbl Bal :Rs.0. Info : Account closure proceeds to DD Acct."
Refund or reopen my account
My ASAP axis account was inoperative state due to KYC not completed .Now i am submitted KYC through online, but still my account is not active. Please tell me how can i Reactivate it
May 26th 2019 i opened axis asap account i had provided my kyc online, i was told to provide kyc in local axis bank branch for which i had a time of 1 year to do so but on[protected] rs 1534.81 was deducted from my account with the following message Your A/c 964930 is debited by Rs. 1534.81 on 28Apr20. Avbl Bal: Rs. 0. Info: ASAP Anniversary Closure - KYC not compl. Call [protected] for dispute, i clearly have abt 20 more days to show kyc physically in bank, but why was my account closed before that
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