Bajaj Auto Complaints & Reviews

Hello,

I would like to share the worst experience that i have ever faced in my entire life from the jkb bajaj service centre, perumbavoor.
After an accident, i took my bike avenger 220 street to the nearby bajaj service center situated in perumbavoor. At the very first time, they said it would be delivered within 2 weeks after the parts have arrived. The parts came within 5 days except for the headlight case. But they didn't inform me that. Whenever i contact them they used to say that bike will be delivered after the parts were fitted. But days passed, and also my frustration level was high. One day i checked into the service center and i was shocked to see that my bike was left untouched.

At that time they said that it would be ready after two days, the same dialogue. And again i took leave from my office (For the second day) and went there but the situation was the same.

Then i contacted the service manager at aluva and he made it fast. But still, there was another issue, regarding the bill. When the bike was ready for delivery the bill was not yet made. I shouted at them. Then again i contacted the manager and few guys from perumbavoor service center reached aluva and came back with the bill.

I would like you to put this into consideration and take appropriate steps against their poor and irresponsible service. It is my humble request.

This is not a case for me alone, many of other customers faced exactly the same situation and most of them are unaware of this complaining system.

I am waiting for your responses and thank you in for listening to my
Complaint.

I would like to hear from you and i am providing my cell number here.

Thank you in advance,
Ajith jose

Ph: [protected]

Dear bajaj
My name is pankaj kumar. I am from patna, bihar. My vehicle no. is BR-01-DA5882. I had purchased my bike last year in november 2016. Agency name is Amar Jyoti bajaj, exhibition road patna, bihar. But i am sorry to say Till date my owner book not provide by agency. i have approach many times but no any solution hiven by agency. This agency is not customer freindly. how you approve this type of agency who damage your brand name. how any person recommend to buy bike from this type of worst agency. Today every customer wants good service but this type of agency not understand customer problem. So please look this problem and kindly interfere and provide my owner book as soon as possible.
* agency name who not provide service- Pandey plaza exhibition road, patna pin- 800001

Few days back i raised a complaint against the sree ram bajaj renigunta road, chittoor (Dist), tirupati, andhrapradesh 517501. Until now i didn't received any reply from bajaj. Bajaj customer service until now not taken any action no sree ram bajaj really very bad service from both.
Please take action against them please help me to solve my issue.10 days completed until now no response

I have given my one month old bajaj dominar (Abs model) two wheeler for first free service at popular motor corporation palarivattam ernakulam. They charged me rs 2097. Out of that 649 rs (550+99 tax) was optional for teflon coating. So excluding that i payed an amount of 1448 rs. The details is submitted below
Chain cleaning - 200+36 tax
Oil — 855+154 tax
Oil filter kadpo - 63+11 tax
Consumable — 100+28 tax

My complaint is that in a free service charging of chain cleaning is claimed, filters changed. Is it free service or payed service. Attached original service bill

I purchased a ns 200 bike on december 13, 2017 at popular bajaj showroom. Within 5 days of purchase, i encountered a problem with the battery of the vehicle. The vehicle would not start. I reported the problem to the showroom people. But, they didnt replace the battery, instead they just charged the discharged battery and reinstalled it into my bike. Again, after 2 weeks, i again encountered the same problem. This time, they refused to attend to the problem. They refused to take the responsibility of the problem caused. Iam very dissapointed about the responsiveness towards its customers.

Its been 2.5 yrs i am using this bike and the max average i get is 40-42 km/pl. Can i know what mileage i should expect from this bike?
I have serviced this bike regularly at mittal auto, chandan nagar and then at gems bajaj, hadapsar. Both these places i have complained about the mileage problem, but none of the above service stations could resolve the problem.

Please look into this and let me know if this can be fixed and brought somewhat near to what company claims an arai fuel efficiency of 72kmpl.

Dear sir/mam,
Im govind n i hv a bajaj abenger 2010 model..itz bn 3 yrs 2 d bike...now i need to change d tyre.bt itz very hard to find d tyre.i hv tried like crazy i vistd apprx 30 shops but din get it...tube type znt availabl...den y u r manfctrng bike with spoke wheel..u hv made it like use n throw...i love d bike bt gettng a tyre of mrf zapper y 130/90-15 tube type z a pain..

Respected sir,
I had purchased pulsar 135 from gems auto - akurdi. But as the outlet is shut down i was requested to submit my vehicle to garve bajaj-wakad. I had following issues.

I) i asked them for teflon coating (I had paid for it when i bought my bike).
They answered me its unavailable at their showroom.

Ii) i asked to replace indicator buzzer.
They replied that they don't keep spare parts.

Iii) they replaced my one of indicator and some few parts and charged rs.80 for it. I said i had paid for your 0% scheme in which i will be paying 5% and company 95%.
They replied the scheme you bought in previous showroom aren't applicable here. We cant provide you with service for which you have paid in previous showroom.

Then does it means:-
I) i had wasted my money by paying extra charge for your schemes at the time of purchase of my bike?

Ii) i had wasted my 2 days for servicing?

Iii) don't you think the bajaj outlet all over india should have common data server, thus, we customer wont suffer when 1 of the outlet is shut under some circumstances and other outlet deny service?

Please look over the matter and inform me as soon as possible.

Thank you.
-vishal v talape.

I gave my bike to service center before a month, but still not they returned my bike.
They are not giving proper response. They are delaying to give my bike. Still not they solve the problem in my bike. Not giving proper response to my phone call. I need my bike as soon as possible. The guys who working in service dept are worst, they even don't know the exact problem in the bike. Take the further action and return my bike.

Hi sir/ma'am,

I am using bajaj platina for the past two years."mileage" is the only reason behind buying this bike. I have to travel almost 70 kms in a day. From the beginning itself i didn't get the mileage that company promised. When i approached bajaj service center aroor they said the offered mileage would get only after 3-4 services. Every 5000 kms i am giving for servicing, after each service i would get 80-82 kms but when reaching[protected] kms after servicing mileage is dropping to 60-65 even though the vehicle is well maintained and single use. And once 'head' got complaint in warranty period.

Last month i had serviced twice in popular service centre in aroor. But mileage had reduced to 65 kms, so that i had given to your elamkulam service center at ernakulam explaining all these issues from the beginning. But the service advisor in elamkulam service station behave in such irresponsible way that which spoiled my whole day. He didn't check the issues which i told. And i had lost my helmet which i had given to them while giving servicing. When i enquired about that he told it's not their responsibility to look after helmets. Sir my question is should we take back helmet while giving servicing. I didn't experience this from any other service stations.

We didn't expect such an irresponsible behavior from a reputed company like you. Sir my request is to get a permanent solution to these mileage issues and i have to get back my helmet. Expecting your quick action in this regard.

Retheesh
[protected]

B sai harish
S/o b. Mahalakshmi
Mobile [protected]
Tirupati

Few days back i raised a complaint on sree ram bajaj, renigunta road, chittoor (Dist), tirupati, andhrapradesh 517501 in bajaj customer service and 3 days back they called me and i went for service center with my bike rs 200 i told problems in bike the gear box system is not working properly that they taken bike and they sed we will solve the problem but after 3 days they given without solving the problem they just changed clutch cable and without washing they given bike and i asked about gear box they carelessly giving answer that no stock your bike is manufactured problem ect ect and i asked for exchange that they telling your bike is no resale value we can't give best price. Really very bad customer receiving and irresponsible management really very upset with sree ram bajaj tirupati
Please find attached copy of bill invoice of clutch cable change invoice

Bike model-bajaj pulsar rs 200 abs
Engine no - jlzcfe32060
Chassis no - md2a55fz5fce33066
Year of manufacture - 2015
Bike rigistaction no - ap 03 br 7741

Kindly please take required action against them and help me to solve my problem

I'm aditya from virar near mumbai dist palghar. Purchased dominar 400 non abs on 25 th oct 2017 and within 2 months after 1st service my battery got damage. I gave bike bro vasai service center but they took 3 weeks to asses the issue n now today they told me that battery cant b replaced and i have to buy new battery with my expense and company will give refund after 2 months such a pathetic policy and service and very bad ghatiya product company is dealing with... I m going to consumer court to sue the company... I want to replace my bike or else want a total refund which paid till now. Also the authorised dealer in virar and vasai service center is very bad towards customers...

I purchased bajaj pulser 150 from shreeguru bajaj wagholi pune in october, 2017.

I got an issue with engine right after 2 month of purchasing new bike. A lot of smoke is coming out. Now when i had given bike to the service station at shreeguru bajaj on december 30, 2017 but till date i didn't get my bike back. Bajaj dealer is telling some story of not getting parts as it is in warranty.

If it is an issue with assembly of bike in plant than company should recall it and fix on time.

Worst service from an indian manufacturer.

Hi this is Tamil Selvan from Karur, Tamilnadu. 11/01/2018 i visit your dealer office vaibhav Bajaj. To see dominor bike but i fell very worst about sales persons in that showroom. They didn't explain about bike. After a 15 min i ask a test drive but they said sorry sir petrol is not available in this bike. This is called good service? I really change my mind i move to KTM. Already i have Royal Enfield and TVS Apache. Any way thanks for your worst service

Hello sir/madam,

I bought my bike (Pulsar 150cc red) on 2013 in "raj bikes, madhavaram, madhavaram high rd, periyar nagar, sembiyam, vaysarpadi, chennai, tamil nadu 600060. I bought this bike in finance and i completed the finance by 2015 december. But the bike agency still didn't provide my original rc book. Whenever i ask them about that they are asking me to wait for few days and when i go and ask them, they say like they are working on it and will give the rc in few days. But still they didn't provide it even after two years. Also, they are not giving proper response and i suspect that they are cheating me on this. I am very much worried about this. Since i don't have my original rc book, i couldn't even sell my bike. So kindly look into this and take necessary action to resolve this issue to get my original rc book. Thanks!

I had gone to saligram bajaj dealer located at dibrugarh, assam to obtain a quotation against bajaj avenger cruise 220 as i wanted to procure one, in the month of december, 2017. They provided me a quotation (Gross amount) of rs. 1, 02, 000/- and asked me to buy it in that month as according to them the prices would escalate. However i had plans of buying it in the new year only. On the first week of january they informed me (A guy working there over phone) that only 4 bikes are left and the prices have risen to rs. 1, 06, 000/- for those. Though i didnt gave much concern about it and told them that i will visit as soon as i am free for procuring it. However, astoundingly, they called me again on 11.01.2018 and informed me that they have only one bike left and i will get the new lot only at the end of this month for which the prices would escalate even more. When i queried about the price, they said that it would rise to rs. 1, 10, 000/-. Immediately, doubts rose in my mind and i started cross questioning them that how such unexpected rise would occur without any modification or enhancement in the model and i would lodge a complaint at the highest level and than they started getting nervous and told me that it might fall also and started making other stupid excuses and requested me not to complain (Ph. No.[protected]. Now it is easily comprehensible on your part that fraudulent sources are involved in the dealer who are out for making dirty money by working as middlemen and cheating innocent customers. If this continues in your dealerships people will lose trust from this glorious brand and stop procuring vehicles from your end.

From;-
B. Sai harish
S/o b. Mahalakshmi
Mobile - [protected]
Tirupati

To:- bajaj auto ltd,
Customerservice.

Sub:-poor service and irresponsible of "sree ram bajaj" tirupati

The service provided "sree ram bajaj" in renigunta road, tirupati, chittoor (Dt), andhrapradesh-517501 is very bad and managment and service manager are very irresponsible. The only thing they do when i take my bike to the service center is they register my complaint and shed the bike as it is. Later they delver the same by convincing me that its the common problem faced by the bikes ofthe same model. And another one main thing is today[protected] time morning 9.10 i went to service center to keep my bike for service that they sed no mechanics you came late and service manager sed go and take permission from machanic then he will take bike for service and this is not first time iam facing same problem from past 3 services and past 2 months ago i serviced my bike on that time i told bike gear system is not working and clutch is very hard after just 1200kms i went for the same ishu but really very upset with sree ram bajaj service. Very bad service manager.

Bike model-bajaj pulsar rs 200 abs
Engine no - jlzcfe32060
Chassis no - md2a55fz5fce33066
Year of manufacture - 2015
Bike rigistaction no - ap 03 br 7741

Kindly please take required action against them and help me to solve my problem

Thank you

सर मेरी मोटरसाइकिल के हैंडल ज्यादा ल्युज है।
ओर मैंने कोण सैट भी नया डलवा दिया है।
अभी भी मोटरसाइकिल चलाने मैं बहुत दिक्कत हो रही है।मोटरसाइकिल चलाने पर हैंडल बहुत ज्यादा टाईट होता है। ओर मोटरसाइकिल राईट साईड को खिचती हुईं चलती है। जिससे रोङ पर मोटरसाइकिल लङखङा जाती है।
बजाज की एजेंसी वाले बोल रहे हैं कि इस बात का सिर्फ एक ही समाधान है चेचिस नया लगवा लो।

क्या चेचिस इतना ही कमजोर होता है कि 3 साल में 3 बार कोण सैट डलवाने के बाद भी खराब हो जाता है?

On mon, jan 8, 2018 at 6:43 pm, susant nayak wrote:
Dear sir/madam,

Today i have attained my vehicle parida baja check and measuring mileage of 75km/lt by parida baja technician. I am nut satisfy this mileage.

So you are requested please give the suggestion.

— forwarded message —
From: susant nayak
Date: fri, dec 29, 2017 at 3:24 pm
Subject: re: re:
To: customer service

Dear sir/madam,

Give me the suggestion for the refer mail.

Regards,
Susant nayak
Birendra motors
[protected]

On thu, dec 28, 2017 at 12:11 pm, susant nayak wrote:
Dear sir,

As for your quire i had last attained my vehicle on date 24/12/2017 at parida baja jajpur for low millage problem.

Go through attached details and do the needful.
I am awaiting your valuable support

​
Ist service date. Pdf
​​
1st service invoice & vehicle details. Pdf
​

Regards,
Susant nayak
Birendra motors
[protected]

On thu, dec 28, 2017 at 11:43 am, customer service wrote:

Dear sir

We are in receipt of your mail and noted the contents. We would request you to provide few details mentioned below so that our service/sales team would get in touch with you.

Bike owner name:
Registration no. -
Bike name/model -
Name of last service center visited for this issue-
State -
City -
Date of last service done-
Date of purchase -
Registered mobile no. -

Request to reply on this email only...

With warm regards
Customer care cell
_
From: susant nayak [[protected]@gmail.com]
Sent: thursday, december 28, 2017 11:15 am
To: customer service
Subject: re:

Dear sir/madam,

Good morning, i have attained my vehicle 3 times in your dealer ship (2 times parida baja dealer and 1 time santi baja sub dealer) for low mileage problem but till now i have same problem. Unsatisfied

Kindly suggest me what i do and share me your service engineer contact no.

Regards,
Susant nayak
[protected]

On sat, nov 25, 2017 at 3:47 pm, customer service wrote:

Dear sir

We are in receipt of your mail and noted the contents. Kindly visit service center and get it checked.

With warm regards
Customer care cell
_
From: susant nayak [[protected]@gmail.com]
Sent: saturday, november 25, 2017 11:56 am
To: customer service
Subject:

Dear sir,

Presently i have same problem i am facing low mileage, morning starting problem and poor pick up.

So request to you please solve the problems.

—
Thanks®ards
Sushant nayak
[protected]

Sir maine may 2016 me bajaj ki ct100 b bike purchase ki thi. Us time mujhe bike ki 2 saal ki guaranty batai gayi thi. Lakin sir meri bike ke aage wale dono socker kharab ho gaye h jo bhi guaranty period me aate h. Sir i request you to kindly change my socker in my nearest bajaj service point beri, distt. Jhajjar, haryana. Sir aap mujhe call bhi kar shakte hain. Mera no. H [protected]