Bajaj Auto Complaints & Reviews

Dear Sir.

I have brought pulsar 150 on 2nd april 2010 from KLN automobile anna nagar, show room. The front head lamp complete assembly was shaking while riding and it started vibrating heavily recent days.

I took the bike to the KLN Service station in anna nagar and ask them to get the head light doom assembly get tighten. Mr Santhose who was on service supervision. Put a job card for that, I asked him for a matter of tightening the screw why I need a job card to be filled. He said it a procedure of entry for every vehicle getting inside the service station. I agreed its good system.

He took the bike inside for tightening the screw of the head lamp and I was waiting for more than one hour and I asked Mr Santhose for a small job why should i wait.

He explained already pervious vehicle job cards are issued for mechanics. They have to finish the work and then only they can attend my bike. It doesn’t matter for them its small work or big work.

After requesting he then made one mech to attend the problem and later he came with a charge receipt asking to pay twenty-two rupees as labour charge. I drive in around 10.45 AM and he came with a bill by 12 o clock. When I asked for justification of charges.

He was rude and argues with me that, when the bike was delivered from showroom, it was not shaking. Now, since they have touched the bike they have to charge labour. Mr Santhose must be aware that, while on running only new assembly some times get unwound and more over some fittings are attached and tightened only in show room at the time of delivery. So there are chances.

Immediately i called the grievance and complaint mobile number displayed over there and one person attended and he waived the charges and relived me.

What i want to know is, for attending this kind of service call, should they charge the customer like me.

My concern is when I have paid the full cash and taken the bike. Can’t they do this kind of service for free of cost? If you people say yes, i would like to pay that 22 rupees to KLN service station or advise that person which has to be serviced and charged.

Thanking you, anticipating your service.

S.Manikandan

I had booked Bajaj Avenger on 5th January 2010. I got a delivery for the same on 27th January without any passing, registration and insurance. Till february end i did not got any papers and not even bike number. I was riding the bike as it is. In February end, i got my registration number, insurance and registration papers. Till today (12th April), i have not got my RC book. I have purchased this bike from Yashraj Auto (Mr.Pankaj) in Bhayandar (west). He told me to talk to Mr.Happy of Bajaj. His number is 2525 2888. He replied, i can rid a bike till 6 months legally. It is more than 2 months from registration. Kindly let me know if this is correct what happened with me.

I purchased Bajaj Pulsar 180CC UG-III in May, 2008. Since beginning the bike is not functioning properly and now has become a nightmare for me for neither the vehicle is being attended properly nor the faults have been overcome by the service centres. For some manufacturing defects all the major parts of engine have been replaced but still whenever I rode this vehicle I cry on the performance of the vehicle. I had been in regularly complaining for the defects in the vehicle and even have been in regular contact with the Area Service Managers of BAL, Naraina, New Delhi, but, for all their efforts the vehicle is not going well.

I even made a complaint at [protected]@bajajauto.co.in on 09.04.2009. The complaint no. is CR-6889. But no action was taken. And I have to of my own follow up with the Bajaj personnel as well as service centres.

On the directions of Area Service Manager, Mr. J K Arora, I have shown the vehicle to the best service centres, including M/s Dewan Motors, Mahavir Enclave, New Delhi and M/s Bagga Link, Karol Bagh, New Delhi, but none of the mechanics in the said service centres have been able to rectify the faults in the vehicle. However, the crank, scissor gear (twice), clutch plates (thrice), time chain (thrice), right and left chambers of the engine, front shockers (reparied many times, but still not functioning properly) and many more parts which I am not known to, have been replaced. To add to worse, twice the piston kit has been changed. That's all while the vehicle is under warranty, mileage-wise as well as periodwise.

As all such jobs have been done in the vehicle, and still the vehicle is faulty. Within the warranty period, if the vehicle has undergone so much of work and still it is not working properly what will happen once the warranty period is over.

I have spent money to get more performance and have a new experience of a powerful bike, but unfortunately I am experiencing the other way. I have already spent a lot of time, money (other than regular maintenance, i.e. approx. Rs.10,000) on repair related expenditures, fuel on repeated visits to the service centres, that each and every day whenever I rode the vehicle it gives a lot of irritation.

Not even this now even as the vehicle has gone under the hands of 4 service centres no-one is attending or taking the responsibility of the vehicle to rectify the problems I am facing, though I was on the directions of the Area Service Manager to show the vehicle to one or the other service centre. Whenever I questioned relating to replacement of the vehicel, I was given one or the other excuse. Legal Notice was also served to the manufacturer as well as the dealer, but all in vain.

Dear Sir,

I have purchased a Bajaji CT100 delux bike after 18000KM running it is Silencer has failed inside core is burnt and fall down and , I have seen the end of the silencer going to cut . As per my mechanic the CT 100 has common problem of this failure.

I am very upset by this, because in our family we all are using bajaji bikes only, why this failure in this model only, I have seen lot of same problem in this model.Kinldy take care of this issue.
My friend using Hero Honda, from last 9 years no problem like this. He advised me not to buy the bajaji, I thrust the company product but this makes me very UN happy.

Regards,

Srikanth.

The Sub-Dealer Of Bajaj company Co Sandeep Bajaj Auto,Budheshwar Chowraha from where i had purchased bajaj discover-135 on 21 aug 2009, financed by bajaj finance.Lucknow Branch.After many reminders the vhicle was registered in month of Dec 2009 as per dealer,but neither Rc nor Insurance was given to me till today dealer is saying RC is not yet recieved from RTO Lucknow
Due to this every time i was penalised by the traffic police in city for not having the papers of the Bike,i stopped the installment of the finance co as they can help me in this matter,But their reprsetative just gave assurance to me & took the installment from me,but noyhing has been done they only intrested in their overdue installments. So i decided not to pay any installments to BAFL til my grievences are not solved. i had kept my Bike at home & travelling in Auto's to avoide the problems of traffic police & insecurity of theft of bike .It has been the worst experiences i had , i cant use my conveyance after paying the money all is in vein,even Bafl pune is also not updated the RC No of their Customer in Their Records.I Had decided not pay ay installment to BAFL also as ,i had suffred mental & financial loss. Is there any authority who looks in such problems where few other agency's SPOIL'Sthe goodwill of Company & their Services.

I had taken Two Wheeler loan (Proposal no. 406/120755) from Bajaj
finance, Nagpur.

InitiallyI had paid the installment of Rs.2581/month through IDBI Bank, Nagpur
and later on after going from Nagpurto Akola (MH), I started paying EMIs by cash at Akola (MH). The total amount payable at the end has already been paid from my side at Akola (MH).



After payment of all EMIs, I requested Akola office to send me the original RC and second Key of my bike, Then they told me that there is some outstanding showing in my account, which is against cheque bounces.

When I told them that I have paid all amount on due date and there is mistake
from Akola office, that they had not communicated Pune office on time to stop entering cheques. I also sent them the xerox of reciepts of all my cash payyments at Akola (MH), then they finally accepted there mistake and informed Nagpur office to send the original RC and Key of my bike.At that time they told me that there is no pending issue left in my account

Now on talking to your customer care, outstanding is Rs. 2972(Two ThousandNine Hundred SeventyTwo Only)

Rs. 2972 = Rs. 1650 (Cheque bounce charges) + Rs.822 (Insurance charges)+ Rs. 500 (Cheque swipe charges)

Rs. 822 (Insurance charges has been paid), hence there is no outstanding there in my account.

I haveapplied for personal loan in HDFC Bank; HDFC people are saying that
My name is there in CIBIL list for non payment of Bajaj Auto Loan.

Bajaj Auto is showing outstanding of Rs. 2972 and CIBIL is showing it
as Rs. 8260/-.

I tried to contact your Akola office, but they did not give me proper response. Now I am in need of personal loan from HDFC Bank.I am severely
suffering due to the negligence of your Akola Office.

To,
Bajaj Auto LTD.
Area Sales Manager
Level Delhi
B-60,61
Naraina Industrial Area
Phase-II, New Delhi-110028
Subject :- Grievance against hazardous product sold to me & deficiency of Services
Sir(s),
I had purchased a motor cycle Model Pulsar 220 purchase For Rs- 74360/- vide the Receipt no:- PP221784 (Bagga Link service Ltd.) Karol Bagh Dt. 23/08/2009 with Registration No.DL6S-AC-7626 and just after 5 months from the purchase of said bike its handle was surprisingly broken down while I was riding on this bike. A complaint had been made for this by E-mail dt. 27/01/2010 (Customer reference number (CR-18988) to Mr. S.D Kamath, Bajaj Services and Customer Care copy enclosed as annexure -1
Sir to get that broken handle replaced, i had undergone lots of trouble & faced undue harassment & it’s had been really a painful & uphill task for me even though my bike was already under the warranty period copy of feedback E-mail enclosed as annexure -2
Unfortunately, just after two months there had been another similar incident which could have led to loss of my life on 27/03/2010, due to your faulty & hazardous product (bike), when I was riding the bike on the day as mentioned above, it’s handle cracked and loosened, but somehow I managed to maintain my balance over it & saved my life by slowly turning my bike to side of the road, otherwise i would have been under the tyres of the heavy traffic coming from behind subsequently the very next day i.e. 28/3/2010 when i called Mr. Garvit Goyal on his Mobile number [protected] around 3:00 pm he treated me very rudely and threatened me by saying that you do whatever you can, make complaint or file a case. Over the phone he used abusive language that cannot even be mentioned here. A brief of the conversation is as follows:
Q:- Garvit ji nikesh bol raha hu shahdra se yaad hoga aapko 1 mahina pehle meri bike pulsar-220 ka handle toota tha jo apne badla tha wo phir se toot gaya aaj?
A:- Garvit reply: To kya hua bike noida le aao main dekh leta hoon.
Q:- Sir aap phir se wahi kaam kar rahe ho jo pehle kia tha toote hue handle se bike kaise aayegi ?
A:- Garvit reply: yeh aapka kaam hai hum to service center per hi bike dekhenge.
Q:- last time bhi aapne yahi kaha tha or main jaise taise bike noida aapke service center le bhi gaya tha per waha jaa kar aapne mujhe pareshan karke mera 2 ghante kharab karke mujhe bataya ki hamare pass to handle hi nahi hai is bike ka bike aapko chodni padegi or 15-20 din main pune se handle aayega tab change hoga.
A:- Garvit reply: tarika to ab bhi yahi hai bike apko service center hi chhodni padegi.
Q:- To sir last time pune apke head office main jab maine complaint ki thi to 3 din baad hi aapki Suman Bajaj Noida se engg. Mere ghar aa kar handle kyo badal gaya tha tab bhi aap yahi keh rahe the ki bike 20 din chhodni padegi or ab bhi aap yahi keh rahe ho to jab last time 3 din main meri bike ka handle change ho gaya tha to ab kyo ni ho raha, aur last time apne yeh bhi assurance di thi ki shayad kahi koi manufacturing defult reh gaya hoga isliye handle toot gaya per ab ki baar aisa nahi hoga.
A:- Garvit reply: handle main apne ghar to banata nai or nay eh bike maine banai or tujhe complaint karne ka jada shyock hai to ab tu complaint se hi apna handle change kara le last time to main maan gaya tha or maine tere ghar engg. Bhej kar handle change kara diya tha ab tu ghar ki to chhod service center main bhi change kara kar deekha, aur jo tussey ho sakta hai woh kar le aur jaha tak hath pair marne hai maar.
It is really surprising that one of India’s leading two–wheeler company has appointed such irresponsible sales & service managers, who are not even in a position to satisfy your customers, but also go to extreme extents of harassing & misbehaving with them, even in the era of “customer is king” customer scenario. Now when i have experienced that both your product and services are inefficient, I am not interested in keeping this product (bike) of your company with me anymore.
I request you to take back the Life Hazardous Product (Bike) from my place. In addition to this you are liable to initiate a suitable disciplinary action against Mr. Garvit Goyal for causing undue harassment and not providing appropriate service despite of my several humble requests.

Victim
Nikesh Aggarwal
Mobile [protected]
[protected]
email. [protected]@gmail.com
Copy enclosed:
1. Annexure 1
2. Annexure 2

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Annexure 1

from
Amit Goyal <[protected]@webpix.in>
to [protected]@bajajauto.co.in,
[protected]@bajajauto.co.in,
[protected]@bajajauto.co.in

cc [protected]@gmail.com

date Wed, Jan 27, 2010 at 10:02 PM
subject P220: Handle fell down and Starter clutch failed twice
mailed-by webpix.in

hide details Jan 27
Hi,

I own a P220 (DOP 23rd Aug 09, Registered no DL6SAC7626)

Today while riding on the bike the handle bar suddenly fell down and i was able to manage the bike at the speed of 80 kmph.
I went to Suman Bajaj (Noida) after reporting the issue on phone and ask to replace the handle bar. They offered me to replace it with one on the P180, that too after getting it removed from a bike. When i asked that why you want to take it from another bike (a P180) the guy told me that its brand new and tested one.

But my question is that why should i go for a handle which is removed from another P180. They informed me that the handle for P220 is out of stock and will take some time. Meanwhile the GM workshop (Garvit Goyal, contact no. [protected]) comes and after understanding the situation that i refused to replace the handle with a P180 model, he behaved like that i am begging for this and showed me the attitude. He told the guys there to through me out of the workshop with my after putting the damaged handle.

Now what i want is to have a check on these guys who don't have any respect for the customers and representing such a big Brand Name.

Another issue that i have faced with my bike twice related to Starter Clutch which is already replaced once and creating the same problem again. It makes noise constantly while riding and in idle engine. The rear disc is always creating noise like a Big bus is stopped near me. On every service the guy just cleans the disk and pads and after some time the same noise comes back.

I don't know why such a so called premium bike have so many issues out of which the Handle Bar issue that could have proved to be dangerous to me. Claiming a premium service treatment at very few service stations, laughing at customers' grievances what we got is regression and nothing else.

Requesting to look into the matter and know the reality of workshops. Would appreciate an early response on this.

Regards

On behalf of me younger brother Nikesh ([protected], [protected])

--
Amit Goyal
Head, Creative
webPix

Design - Development - Solutions

Contact (Board): +[protected]Extn. 306)
Url: http://www.webpix.in



+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Annexure 2

from [protected]@bajajauto.co.in
to [protected]@webpix.in

date Thu, Jan 28, 2010 at 6:37 PM
subject Customer Care Cell

hide details Jan 28
Dear Sir/ Madam,

This is with reference to your request registered as Customer Reference Number 'CR-18988. '


We understand your request is attended to your satisfaction and hope you are happy with our service.


For any further assistance please call us at[protected]Toll Free) or send an email [protected]@bajajauto.co.in.



Assuring you the best service at all times.



With warm regards,


Customer Care Cell


Bajaj Auto Limited



www.bajajauto.com DISCLAIMER: This message, including any attachments may contain proprietary, confidential and privileged information for the sole use of the intended recipient(s), and is protected by law. If you are not the intended recipient, please notify the sender immediately and destroy all copies of the original message and attachments, if any. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. Bajaj Auto and / or its group companies reserve the right to record, monitor, and inspect all email communications through its internal and external networks. Your messages can be subject to such lawful supervision as Bajaj Auto and / or its group companies deem necessary in order to protect their information, interests and reputation. Bajaj Auto and / or its group companies prohibit and may take steps to prevent their information systems from being used to ,iew, store or forward offensive or discriminatory material. If this message contains such material, please report it to [protected]@bajajauto.co.in. Please ensure you have adequate virus protection before you open or detach any documents from this transmission. Bajaj Auto and / or its group companies do not accept any liability for viruses.

I bought bajaj platina in 12/jan/2010.. company say it gives u 90-100 km per ltr..but i m very upset to use this bike..because even after 2 services my bike give jst only 35-38 averge...jst only jst...

i was talked to servicemans but they saying "not worry not worry" but how...???
i was trust in bajaj company but i think it has been broken...
i[censored] have do something then i shall be very thankful to you for this...


Deepak Sharma...([protected])

my lone no is[protected].my bajaj motorcycle rc no.HR04C2175.I given your all payment.so please send my N.O.C. my banks cheque is not bons. every 15th date my account have still the money I had given 18 cheque to ur company including one insurance cheque which is not presented 5 cheque by ur company..i also sead my bank statmentson9.02.2010.the yahoo ID.[protected]@yahoo.co.in..but you have not reply to me. I rembere many time to call your call center [protected].but any one not answer me clearly.pleas chack my bank statments and sand my N.O.C. never you send my N.OC. I had completed my loan before more then 3 months & till date i have not received my NOC .So request to u pls provide my NOC at very urgent base.

waiting for ur reply... MR.ROHTAS KUMAR
& V.P.O. SHAHZADPUR DISTRICT.AMBALA[HR] CELL NO.[protected]
LONE NO.44OOO9414.R.N.HR04C2175

Hi Sir,

I serviced my bike at Popular Motor Corporation (Bajaj Service), #597, 8th Block Nagappa Reddy Layout, Koramangala, Bangalore -95.

Before leaving it for servicing, since the battery was down, the horn was not working until I start my bike. But on run, bike's horn was perfectly working. This was already discussed with a person named Ajith. After servicing, I observed that horn is not working. I went back to the service center stating my problem.The reply was, since the problem was stated on the job sheet, they had to open the horn switch and check what has gone wrong. Fine, but they didn't had the spare. So, this made the horn to stop working completely. At least they should be in a situation to bring it back to the original state. After lot of arguments, I ended up with a question!

My question was "Why did they touch the switch when they don't have the spare with them?. They had my mobile number, they could have informed about this to me.

One more thing to be stated, though I am not a mechanic, I believe a general bike service includes tightening the brakes (both front and back), tightening the chain, smearing break fluid to clutch lever, water wash and finally recharging the battery.

Believe me, I could find only the water wash was done properly thats all. The back break is still in the same condition, the chain adjustment is not done properly, the clutch lever is not smeared with greece etc. Even then I had to pay Rs 918. I could have got it serviced at any private serviced stations properly. I have learnt a good lesson. I would never ever recommend POPULAR MOTOR (BAJAJ SERVICE) KORAMANGALA.

I am totally unsatisfied with the overall service.

Thanks & Regards,
Praveen Baliga
+[protected]

i had purchased bajaj xcd 135 motorbike, from shiva scooter agency hapur-delhi road hapur,distt.ghaziabad(u.p.) on 16th of october 2009...phone nos. Of shiva agency fr where i hd purchased it are...[protected]/16

A mnth b4, a stud in the silencer got brokenup, when i went there for the service and for that stud, the employee said we dnt hv right now this stud, it will come to us within a week, it was the 4th free service as my bike was runned 7200kms that tym, but they said not a prblm we will do the service aftr words 1ce we ge the stud...

Now even aftr a mnth they r not providing me the service, nor ny stud for the silencer... Even they had misbehaved with me when i reached to them on 4th of april......

This is rely disgusting and i didnt expect from such a reputed firm bajaj to hire these kind of cheap employees... Pls kindly look 4 dis complaint as now i d hv ny trust on bajaj after all this incident...

Shrey tyagi

([protected])

I have taken the two wheeler loan from ICICI bank my loan no LTKGR[protected]
I have paid all instalments. Iam praying god to get the NOC from ICICI bank.

My loan got cleared on 5 th JANUARRY 2010, I have started to follow up with icici executives to get my NOC from since 2 months,

Several times i called to custumer care.BUT NO FRUITFULL RESULT RECEIVED.
SO I AM REQUESTING YOU TO PLEASE ISSUE THE NOC AS EARLY AS POSSISSABLE.

dear sir,this is to inform you that i have been purchaged one bajaj wave 110 cc on 29/11/2005,chasis no csc bmg 30098,engine no csf bmg 30168,colour moon stone beige finance by bajaj auto finance ltd, akurdi,pune.psl ; 1205/0.allready i have paid my all duce by cheque(U.CO Bank) which no is [protected] to [protected] but no clearence certificate from your end pl send me as an earlier cl.certificare to my mail or home address.
thanking you
murarimohon sarkar
[protected]

Hi team,

I purchased a bajaj pulsar bike from Sai Service Station Ltd, Pune @ Shivajinagar, Pune. The manager told me that, if I pay the bill using debit card or credit card I need to pay 1.5% extra. When I ask him for the reasoon, he told that everyone takes 1.5% extra if we pay though any cards.

Please let me know, is that 1.5% extra charge is applicable or not.

Thanks & regards,
Rajesh Bedse

Hi,

We wanted to purchase a Bajaj Platina-125 cc,we are staying at Mire road,so we went to our nearest dealer showroom namely Suryoday at Mira road.

We have made full payment of Rs.42485/- dated:21st march 2010,cheq:776759.sbi-Kasimira branch for Platina 125 cc.It was committed by Mr.Sachin Rokade-[protected] to me that after 1 week your vehicle will get deliver with registration.

Today as on 28th march 2010,wen i called him he told us that it will be deliver on 10-11th april of 2010. when we ask why it is so.. he told us many story about registration is not happening,that is why delivery will delay.

I am not the single person to be suffer by Bajaj dealer suryoday at mira road.After making full and final payment they are making us full.

I hope this will direct effect on Bajaj Market,if dealer will create problem like this where customer like us should go.

Bajaj company is responsible.

i purchased my avenger 200 dtsi in 2009 october after first servicing meri bike mai bahut sari problems aa gayi............ gone to dealer he changed one part something named (roter) after one month i got the same prob wid it ................ wt to do yar .................jaldi batao ..................i will not prefer any one to buy ur bike............

I had puchased Discover 125CC bike From dealer M/s Sai Bajaj, Bhilai(Durg). Since purchase, i regularly serviced my vehicle from parent service centre. By last 2 years,my bike silencer's inner core got corrded due to direct impingement of exhaust gases.

Earlier, complaint letter provided in the service book was sent to Bajaj auto, Pune. Based on that, now service manager(M.P. & C.G.) suggested for compromisation by giving 10-15% discount on new one. Thereafter, workshop manager(Sai Bajaj, Bhilai) remined me for past unfair means(Ex. Accidental claim) called since last 2 years.

I have bajaj chetak 4 stroke scooter since April 2002. Recently the rear wheel drum got irrepairably damaged and needs a replacement. I have been trying for this spare part since 15 days from several dealers in Orissa and AP but could not get it. Hope the company people will supply the spare part as I have requested a dealer in Srikakulam, AP to send a request to the company for supplying this spare part.

Dear Sir/Madam,

(This Mail i sent to Bajajcustomer care but there is no feedback from bajaj.)

This mail I wrote to you second time because I am not satisfied with your last feedback regarding my bike. This time I really do not want to take any chance for my bike’s battery and any other problems so I want to CHANGE MY BATTERY BEFORE MY WARRANTY PERIOD END, because last time I told you to the same problem but you repaired my battery and after few days I faced same problem. When I tell about this problem to your bajaj service center they send me bajaj showroom, from where I purchased my bike but after going to both places I didn’t get the satisfactory solution.

I purchased Bajaj xcd 135 dts-si disk model on June 2009. On its first service i notice that its battery not charging properly and after a very short period low battery signal comes. I complained about this problem on its first service to fourth service but i didn't get right/proper feed feedback or service from ur Delhi based Bajaj service center in Rama road. The other problem in the bike is that its automatically came into neutral from first gear.

I am a service man and I have no time for daily come in ur service center for repairing my bike last time I left my bike for three days but that was worth less for me. Now this time I only want to change my battery and and others neutral problems on it, that’s solution.

For doing these things you should stop to me take any legal action to Bajaj.

Dear All,

I had purchased BAJAJ PULSAR 135CC ten days before from Day 1 the engine got heated and also the oil got leaked. I had told to the show room they didnt take it is seriously and they neglected my comments.
After a week they took the vehicle and serviced and once again i had faced the same problem. They took the vehicle the same problem.

I am asking to replace the vehicle but till no response.

What should i do?

Thanks,
Gouri Mohan.
[protected]