Bajaj Auto Complaints & Reviews

Ref: Vehicle Registration No. KA 01 ED 524.

I m very dissatisfied with the way the manager of the Bajaj Auto Finance Limited Office in Bangalore Responded to me. I had been to Office to collect the RC book and the answer I got from the person who attended my query was to collect the RC book from the Showroom where I purchased the vehicle. However, I had been to the Showroom R.V.Bajaj (Mysore Road, Bangalore) and they have given a copy of the Acknowledgement with other vehicle numbers in the list. After collecting the Acknowledgement from the Showroom I went to BAFL Office to collect it again thro’ a different Representative even he referred me to Showroom, but I showed him the Acknowledgement and then the answer was “WE HAVE LOST THE RC BOOK AND WE CAN ISSUE A DUPLICATE RC”. I was not Ready to take that as an answer and he asked me to talk to the manager. When I spoke to the Manager he was keep telling the Other Person to convey me to accept Duplicate RC in Hindi(Where I pretended saying that I don’t know Hindi). He was not even Ready to accept his Mistake and Kept Saying that he can issue only DRC. He did not respect me as an Individual, Not ready to solve the Problem. He wants me to wait for One More Month, wherein the loan was cleared 2years back and the vehicle was Purchased on October 2006 and for they rejected one more loan because of the fact that I had never paid the insurance amount of Rs.730/-. I paid that amount and got the loan for my next vehicle(KA 02 HE 6680). I had never experienced such a pathetic response earlier where I had one more vehicle (KA 01 S 9640) where there never made me wait for 15 minutes to issue me RC book and Duplicate Key. But now I was embarrassed to get a Response from a Manager to agree with his so Called SOLUTION to me to accept the Duplicate RC.

Please Respond me to Me or to my Son Mr. Vinay R about this Problem.


Thanks

H K Geetha/ Vinay R
Mob: [protected]

I completed my loan on[protected] by paying amt Rs24300/-( DD From SBI KAKINADA, DD NUMBER 956530) . Bajaj finanace people in kakinada given Loan completion certificate also.

But the problem is when I applied for personal loan for emergency medical treatment, bank people taken CIBIL report for my PAN number and there for my Two wheeler loan the status given as WRITTEN OFF.

Immediately I called to customer care and enquired about it and they said there is a Rs 822/- due for my proposal number[protected]. The request number is A0371292
Immediately I paid that amount at kakinada BAJA AUTO FINANCE on[protected]
( BOOK NUMBER -138661 AND RECIEPT NUMBER - AF[protected].

Because of CIBIL report status i.e. WRITTEN OFF my loan application was rejected . As U people know what is the impact of that status report.

When I cleared the loan what ever amount bajaj finance peolpe said and if there is any dues after that should be intimated to me. But that was not happend with out any intimation of dues bajaj finanace people simply given the satus of my two wheeler loan as Written off. Beacuse of that I suffered mentally and physically.

I have sent so many mails to [protected]@bajafinance.in and [protected]@bajaauto.co.in but there is no use and they have given reply that

Dear Customer,

We thank you for writing to us and acknowledge the receipt of your email.

We would like to inform you that for queries related to Auto loans , you could get in touch with the auto loan teams on the below mentioned contact channels.

Toll Free no[protected]
Email - [protected]@bajajauto.co.in

So later I called to customer care and they have taken the complaint and given complaint number-A0387603, and said it will take 60-90days for changing CIBIL report status.
So please look in to this matter and take necessary steps to take necessary action against bajaj finance people.And tell me how i can proceed further.


FROM,
Name: - ARDHANI SATYANARAYANA CHAKRAVARTHY
ADD:11-2-24,TF-1,MANASAROYAL MANSION,RAMARAOPET
Date of Birth:[protected]
Product:- BAJAJ PULSAR 150 dtsi
proposal number[protected]
Branch (If known):- SRINIVASA bajaj auto Ltd
City and State :- KAKINADA , A.P-53001
CELL:[protected],[protected]

sir i am from jhansi UP .one months ago sir i had a very serious accident from my bike pulsar 200 in which all front bike parts like headlight ,handle , mask ,alloy , front flap ,speedometer wire got broken and many other things got broke down .i got my bike repaired from your bajaj service centre natraj automobile at jhansi they ordered bike of the part which were reqired . after my bike got repaired supervisor of the service centre told me my speedo meter wire , indicator sensor and my front flap sticker{Oil cooled} are not available at present they told me that they had put the order of both my parts which were not available . and part will come within one week or two week and when it will come they will come they will contact me .after that when i did not got any reply from service centre then i complaint i bajaj customer care cell .i told them my problem then they sended me a message that they have registered my complaint and sir they gaved me my comlain no which is 21998 and they will contact me soon . after that they ringed me up and asked me my spare part order .i told them the spare part which i want for my bike .they told me that they have noted down my order and contact me when the spare part will come.but sir now sir it has been a month till now they have not contacted me.SIR my name is sunil srivastava my contact no is [protected].sir for proof that first i have compliant in bajaj customer care cell i am pasting the mail which i sended and what answer i got from them. sir you are only hope in getting my spare part available. sir i am pasting my bike detail also

Registration No. - UP-93-U-0801
Model - Bajaj pulsar 200
Service Dealer Name - Natraj Automobile -Jhansi- 284001
Date of Purchase[protected]








Thu, April 22, 2010 4:55:54 PM
Re: sapre part request
...
From:
ayush srivastava <[protected]@yahoo.com> [Chat now]
...
Add to Contacts
To: CUSTOMER SERVICE <[protected]@bajajauto.co.in>
sir with this mail i want you to remind you my complain that i placed . my complain no : 21998.sir till now no action is has taken on my complain . my sapre part till now have not come . sir with types little problem you are bringing your company name down .sir you are my last hope of getting faith back in your company .my bike is bajaj pulsar 200 .sapare part are (1) speedometer wire (2) indicator sensor set (3)Oil cooled sticker of both the panel. sir i once more request you to look in this matter as soon as soon possible.

From: CUSTOMER SERVICE <[protected]@bajajauto.co.in>
To: ayush srivastava <[protected]@yahoo.com>
Sent: Sat, March 27, 2010 1:39:43 PM
Subject: RE: sapre part request


Dear Sir

Your complaint has been registered with us and complaint nos is 21998.We would request you to wait for some time so that our Service Team would get in touch with you.


With Warm Regards

Customer Care Cell
From: ayush srivastava [[protected]@yahoo.com]
Sent: Friday, March 26, 2010 10:06 PM
To: CUSTOMER SERVICE
Subject: RE: sapre part request

sir this is in reply to you email that you have send me . i am giving you the detail that you have asked me to give
Registration No. - UP-93-U-0801
Model - Bajaj pulsar 200
Service Dealer Name - Natraj Automobile -Jhansi- 284001
Date of Purchase[protected] sir please try to contact me as soon as possible my contact no is [protected]


--- On Thu, 3/25/10, CUSTOMER SERVICE <[protected]@bajajauto.co.in> wrote:


From: CUSTOMER SERVICE <[protected]@bajajauto.co.in>
Subject: RE: sapre part request
To: "ayush srivastava" <[protected]@yahoo.com>
Date: Thursday, March 25, 2010, 12:48 AM


Dear Sir

We are in reciept of your mail and noted the contents. We would request you to provide few details mentioned below so that our Service Team would get in touch with you.

Registration No. - NA
Model - NA
Service Dealer Name - NA
Date of Purchase - NA
With Warm Regards

Customer Care Cell
From: ayush srivastava [[protected]@yahoo.com]
Sent: Wednesday, March 24, 2010 5:06 PM
To: CUSTOMER SERVICE
Subject: sapre part request

sir i am from jhansi UP .one months ago sir i had a very serious accident from my bike pulsar 200 in which all front bike parts like headlight ,handle , mask ,alloy , front flap ,speedometer wire got broken and many other things got broke down .i got my bike repaired from your bajaj service centre natraj automobile at jhansi they ordered bike of the part which were reqired . after my bike got repaired supervisor of the service centre told me my speedo meter wire and my front flap sticker{Oil cooled} are not available at present they told me that they had put the order of both my parts which were not available . and part will come within one week or two week and when it will come they will come they will contact me .But sir now it has been a one and half month till now they have not contacted me . sir i want you to look into this matter as soon as possible and reply me on my mobile no [protected].sir please contact me soon because my bike not looking nice without sticker of oil cooled and with broken speedometer wire .my name is sir sunil srivastava

i purchased bajaj avenger on 25th march 2010 and after 1 week fuel tank lock started giving problem i went to bajaj authorised service center many times till now but it is not available.
when i was puchasing a bike i asked the dealer that the spares are available or not he said that all spares are avialable at the service center and there will be no problem regaurding the spare but the lock set is not available.

SIR
I HAVE PURCHASED BAJAJ PULSAR 180 DTSI FROM BAJAJ AUTO FINANCE I HAVE PURCHASED THE VEHICLE ON MAR 2007 I HAVE COMPLETED THE FINANCE OF THREE YEAR TENURE LOAN BUT I HAVE NOT RECEIVED ANY VEHICLE PAPERS OR DOCUMENTS.KINDLY DO THE NEEDFULL AND ARRANGE TO GIVE ME THE ORIGINAL PAPERS.


VEHICLE NO; KL-23/5949
CUSTOMER NAME; ANURAJ

ADDRESS;ANU BHAVAN
ANAYADI PO
SOORANADU NORTH
KOLLAM; 690561

Dear Sir,
My Name is Sougata Sarkar from Krishnagar, Nadia. West Bengal. India. Pin- 741102. Mobile No- [protected]/[protected].
Stop The EMI Bajaj Fianace and detail report. I want to forclose my account, which is facility please give me details. Because My
Pulsar 150 Byke is theft from Krishnagar Basasree Hotel. My Byke Name is WB52 H 8188, Cherry Color, Saktinagar Ashu Roy Road, Krishnagar, Nadia. S/o- Subodh Ch. Sarkar. My Date of Birth - 12-5-78. e-mail. - www.[protected]@gmail.com

SIR I WANT TO INFORM YOU THAT I M NOT SATIESFIED WITH BAJAJ PULSAR 150CC MOTOR CYCLE . I PURCHASED THIS BIKE FROM SWADESHI AUTO RAJA GARDEN ON 20/09/2009 FROM THE FIRST MONTH OF PURCHASE THERE ARE 3 MAJOR PROBLE . I COMPLAINT TO SWADESHI BUT THEY IGNORE EVERY TIMES PLEASE DO SOME THING & TELL ME HOW CAN THE COMPANY SOLVE THIS PROBLEM . PLEASE DO HARD ACTION AGAINST SWADESHI AUTO .I AISO HAVE BAJAJ CALIBER BIKE MODEL1999 & THIS BIKE...

Sir,

We are buy a Pulasar bikein year Nov 2007. Since last month in accident my bike is under major repair.

So, I have go to Dewan Bajaj Center Enclave, New Delhi) and give the bike last 18 month, but my bike in not reapir last 18 days and tell to no spare parts available in whole delhi..

and i defenetly sured my bike was reapair nearest one month..

So, my bike is repaired with in seven ( 7 ) days, if not repaired, i have go to consumer court..

kindly action for my complaint..

Ankur Ahuja
Mob No. [protected].
New Delhi-110059.

Sir,
I am an Air Force personnel and presently working in AF Station Thanjavur please. I had a 2 wheeler loan from BAFL for Rs.36, 500/- in Jun 2001 vide proposal No.44421082 and agreement No.1266134 dtd 19 Jun 2001 for purchasing a Bajaj Caliber bike No.KL-2L 4398 for 36 installments. Whereas I have paid and closed the loan amount well in advance prior to due date. On my early payment your good office was pleased to issue me with "PREVILAGED CUSTOMER CERTIFICATE".
On scrutiny of my old documents it is found that an amount of Rs.5400/- was charged from me as Security Deposit. It is understood that on completion of loan agreement the SD to be refunded to me. Till date I am not in receipt of the SD from your office. It is also confirmed that none of my cheque was bounced back due to lack of payment. Hence you are requested that the Security Deposit may please be refunded to me. Considering my meager payment and as a Defence personnel the case may be considered as a SPECIAL CASE. Your kind action will certainly help me in my financial constrains. Late submission of request may be regretted. A confirmation on release of SD may be made on [protected]@gmail.com please.

sir,

i have bajaj pulsar its has completed only 28000 kms and its has come to bore ,,ths is said by service person in show room its self... please suggest me wheather they will replace the bore .. if so wats the procedure please i have changed engine oil for every 2000 kms.. i do service all the time in show room VST bajaj in rajjingar...

Hi

I Have purchase bike from ambe bajaj show room.

details
Date of Purchase :-22/11/2009

reg no, DL-3S-BL-8622
Chasis No. MD2DHDJZZSCG93894
Engine No. DJGBSG09664
Month & Year OF MFG- OCT-2009
MODEl PULSAR 180cc.

Till Date i have not receive my RC Every time when i am calling to showroom they replyed that it will take 20 days .... i am old customer of bajaj and i have full faith on company. but this time iam dejected and i never set my foot in bajaj .showroom again if i wont get justice this time , its allmost 5 month. and i not receive any comunication from showroom . Concern person of showroom is :- Vijay NO:-[protected], every time when i am calling his number he says give me 30 min. and i will call u back and he never called me. (Concern person in showroom is completley irresponsible)

I Have Spent 70000 Thousend for the bike may be. iam a middle class person this amount is very big for me may be company have no values for customers . plz help me i[censored] can.

Possative response awaited

Thanks & Regards
Vijay Dwivedi
[protected]

dear
sir
my bike engine overall in u r authriesed service centre ( royal automobiles rohtak road nangloi delhi-41) on date on[protected] & recived my bike on date on[protected]vehical regn no-DL4SAY5165 and job-no JOB/101071.

problem is pickup & some sound in my bike ur engennier advised him for engine overalling and after this ur bike is ok no problem in pickup and sound problem .
i sumbit my bike in ur service centre as mentioned above . on reciving time bike is as its as problem. i m asking ur engennier problem is as well as, engenier said after first service(500km) no sound in ur bike. after service problem is as well as then enginier said change the head (Rs 4000/-)then ur bike is ok otherwise problem as well as .

wat did do ur engineir in overalling time they charge for it Rs 7748/-
why im paying more
pls reply me on telephonic [protected],[protected]

Dear Sir.

I have brought pulsar 150 on 2nd april 2010 from KLN automobile anna nagar, show room. The front head lamp complete assembly was shaking while riding and it started vibrating heavily recent days.

I took the bike to the KLN Service station in anna nagar and ask them to get the head light doom assembly get tighten. Mr Santhose who was on service supervision. Put a job card for that, I asked him for a matter of tightening the screw why I need a job card to be filled. He said it a procedure of entry for every vehicle getting inside the service station. I agreed its good system.

He took the bike inside for tightening the screw of the head lamp and I was waiting for more than one hour and I asked Mr Santhose for a small job why should i wait.

He explained already pervious vehicle job cards are issued for mechanics. They have to finish the work and then only they can attend my bike. It doesn’t matter for them its small work or big work.

After requesting he then made one mech to attend the problem and later he came with a charge receipt asking to pay twenty-two rupees as labour charge. I drive in around 10.45 AM and he came with a bill by 12 o clock. When I asked for justification of charges.

He was rude and argues with me that, when the bike was delivered from showroom, it was not shaking. Now, since they have touched the bike they have to charge labour. Mr Santhose must be aware that, while on running only new assembly some times get unwound and more over some fittings are attached and tightened only in show room at the time of delivery. So there are chances.

Immediately i called the grievance and complaint mobile number displayed over there and one person attended and he waived the charges and relived me.

What i want to know is, for attending this kind of service call, should they charge the customer like me.

My concern is when I have paid the full cash and taken the bike. Can’t they do this kind of service for free of cost? If you people say yes, i would like to pay that 22 rupees to KLN service station or advise that person which has to be serviced and charged.

Thanking you, anticipating your service.

S.Manikandan

I had booked Bajaj Avenger on 5th January 2010. I got a delivery for the same on 27th January without any passing, registration and insurance. Till february end i did not got any papers and not even bike number. I was riding the bike as it is. In February end, i got my registration number, insurance and registration papers. Till today (12th April), i have not got my RC book. I have purchased this bike from Yashraj Auto (Mr.Pankaj) in Bhayandar (west). He told me to talk to Mr.Happy of Bajaj. His number is 2525 2888. He replied, i can rid a bike till 6 months legally. It is more than 2 months from registration. Kindly let me know if this is correct what happened with me.

I purchased Bajaj Pulsar 180CC UG-III in May, 2008. Since beginning the bike is not functioning properly and now has become a nightmare for me for neither the vehicle is being attended properly nor the faults have been overcome by the service centres. For some manufacturing defects all the major parts of engine have been replaced but still whenever I rode this vehicle I cry on the performance of the vehicle. I had been in regularly complaining for the defects in the vehicle and even have been in regular contact with the Area Service Managers of BAL, Naraina, New Delhi, but, for all their efforts the vehicle is not going well.

I even made a complaint at [protected]@bajajauto.co.in on 09.04.2009. The complaint no. is CR-6889. But no action was taken. And I have to of my own follow up with the Bajaj personnel as well as service centres.

On the directions of Area Service Manager, Mr. J K Arora, I have shown the vehicle to the best service centres, including M/s Dewan Motors, Mahavir Enclave, New Delhi and M/s Bagga Link, Karol Bagh, New Delhi, but none of the mechanics in the said service centres have been able to rectify the faults in the vehicle. However, the crank, scissor gear (twice), clutch plates (thrice), time chain (thrice), right and left chambers of the engine, front shockers (reparied many times, but still not functioning properly) and many more parts which I am not known to, have been replaced. To add to worse, twice the piston kit has been changed. That's all while the vehicle is under warranty, mileage-wise as well as periodwise.

As all such jobs have been done in the vehicle, and still the vehicle is faulty. Within the warranty period, if the vehicle has undergone so much of work and still it is not working properly what will happen once the warranty period is over.

I have spent money to get more performance and have a new experience of a powerful bike, but unfortunately I am experiencing the other way. I have already spent a lot of time, money (other than regular maintenance, i.e. approx. Rs.10,000) on repair related expenditures, fuel on repeated visits to the service centres, that each and every day whenever I rode the vehicle it gives a lot of irritation.

Not even this now even as the vehicle has gone under the hands of 4 service centres no-one is attending or taking the responsibility of the vehicle to rectify the problems I am facing, though I was on the directions of the Area Service Manager to show the vehicle to one or the other service centre. Whenever I questioned relating to replacement of the vehicel, I was given one or the other excuse. Legal Notice was also served to the manufacturer as well as the dealer, but all in vain.

Dear Sir,

I have purchased a Bajaji CT100 delux bike after 18000KM running it is Silencer has failed inside core is burnt and fall down and , I have seen the end of the silencer going to cut . As per my mechanic the CT 100 has common problem of this failure.

I am very upset by this, because in our family we all are using bajaji bikes only, why this failure in this model only, I have seen lot of same problem in this model.Kinldy take care of this issue.
My friend using Hero Honda, from last 9 years no problem like this. He advised me not to buy the bajaji, I thrust the company product but this makes me very UN happy.

Regards,

Srikanth.

The Sub-Dealer Of Bajaj company Co Sandeep Bajaj Auto,Budheshwar Chowraha from where i had purchased bajaj discover-135 on 21 aug 2009, financed by bajaj finance.Lucknow Branch.After many reminders the vhicle was registered in month of Dec 2009 as per dealer,but neither Rc nor Insurance was given to me till today dealer is saying RC is not yet recieved from RTO Lucknow
Due to this every time i was penalised by the traffic police in city for not having the papers of the Bike,i stopped the installment of the finance co as they can help me in this matter,But their reprsetative just gave assurance to me & took the installment from me,but noyhing has been done they only intrested in their overdue installments. So i decided not to pay any installments to BAFL til my grievences are not solved. i had kept my Bike at home & travelling in Auto's to avoide the problems of traffic police & insecurity of theft of bike .It has been the worst experiences i had , i cant use my conveyance after paying the money all is in vein,even Bafl pune is also not updated the RC No of their Customer in Their Records.I Had decided not pay ay installment to BAFL also as ,i had suffred mental & financial loss. Is there any authority who looks in such problems where few other agency's SPOIL'Sthe goodwill of Company & their Services.

I had taken Two Wheeler loan (Proposal no. 406/120755) from Bajaj
finance, Nagpur.

InitiallyI had paid the installment of Rs.2581/month through IDBI Bank, Nagpur
and later on after going from Nagpurto Akola (MH), I started paying EMIs by cash at Akola (MH). The total amount payable at the end has already been paid from my side at Akola (MH).



After payment of all EMIs, I requested Akola office to send me the original RC and second Key of my bike, Then they told me that there is some outstanding showing in my account, which is against cheque bounces.

When I told them that I have paid all amount on due date and there is mistake
from Akola office, that they had not communicated Pune office on time to stop entering cheques. I also sent them the xerox of reciepts of all my cash payyments at Akola (MH), then they finally accepted there mistake and informed Nagpur office to send the original RC and Key of my bike.At that time they told me that there is no pending issue left in my account

Now on talking to your customer care, outstanding is Rs. 2972(Two ThousandNine Hundred SeventyTwo Only)

Rs. 2972 = Rs. 1650 (Cheque bounce charges) + Rs.822 (Insurance charges)+ Rs. 500 (Cheque swipe charges)

Rs. 822 (Insurance charges has been paid), hence there is no outstanding there in my account.

I haveapplied for personal loan in HDFC Bank; HDFC people are saying that
My name is there in CIBIL list for non payment of Bajaj Auto Loan.

Bajaj Auto is showing outstanding of Rs. 2972 and CIBIL is showing it
as Rs. 8260/-.

I tried to contact your Akola office, but they did not give me proper response. Now I am in need of personal loan from HDFC Bank.I am severely
suffering due to the negligence of your Akola Office.

To,
Bajaj Auto LTD.
Area Sales Manager
Level Delhi
B-60,61
Naraina Industrial Area
Phase-II, New Delhi-110028
Subject :- Grievance against hazardous product sold to me & deficiency of Services
Sir(s),
I had purchased a motor cycle Model Pulsar 220 purchase For Rs- 74360/- vide the Receipt no:- PP221784 (Bagga Link service Ltd.) Karol Bagh Dt. 23/08/2009 with Registration No.DL6S-AC-7626 and just after 5 months from the purchase of said bike its handle was surprisingly broken down while I was riding on this bike. A complaint had been made for this by E-mail dt. 27/01/2010 (Customer reference number (CR-18988) to Mr. S.D Kamath, Bajaj Services and Customer Care copy enclosed as annexure -1
Sir to get that broken handle replaced, i had undergone lots of trouble & faced undue harassment & it’s had been really a painful & uphill task for me even though my bike was already under the warranty period copy of feedback E-mail enclosed as annexure -2
Unfortunately, just after two months there had been another similar incident which could have led to loss of my life on 27/03/2010, due to your faulty & hazardous product (bike), when I was riding the bike on the day as mentioned above, it’s handle cracked and loosened, but somehow I managed to maintain my balance over it & saved my life by slowly turning my bike to side of the road, otherwise i would have been under the tyres of the heavy traffic coming from behind subsequently the very next day i.e. 28/3/2010 when i called Mr. Garvit Goyal on his Mobile number [protected] around 3:00 pm he treated me very rudely and threatened me by saying that you do whatever you can, make complaint or file a case. Over the phone he used abusive language that cannot even be mentioned here. A brief of the conversation is as follows:
Q:- Garvit ji nikesh bol raha hu shahdra se yaad hoga aapko 1 mahina pehle meri bike pulsar-220 ka handle toota tha jo apne badla tha wo phir se toot gaya aaj?
A:- Garvit reply: To kya hua bike noida le aao main dekh leta hoon.
Q:- Sir aap phir se wahi kaam kar rahe ho jo pehle kia tha toote hue handle se bike kaise aayegi ?
A:- Garvit reply: yeh aapka kaam hai hum to service center per hi bike dekhenge.
Q:- last time bhi aapne yahi kaha tha or main jaise taise bike noida aapke service center le bhi gaya tha per waha jaa kar aapne mujhe pareshan karke mera 2 ghante kharab karke mujhe bataya ki hamare pass to handle hi nahi hai is bike ka bike aapko chodni padegi or 15-20 din main pune se handle aayega tab change hoga.
A:- Garvit reply: tarika to ab bhi yahi hai bike apko service center hi chhodni padegi.
Q:- To sir last time pune apke head office main jab maine complaint ki thi to 3 din baad hi aapki Suman Bajaj Noida se engg. Mere ghar aa kar handle kyo badal gaya tha tab bhi aap yahi keh rahe the ki bike 20 din chhodni padegi or ab bhi aap yahi keh rahe ho to jab last time 3 din main meri bike ka handle change ho gaya tha to ab kyo ni ho raha, aur last time apne yeh bhi assurance di thi ki shayad kahi koi manufacturing defult reh gaya hoga isliye handle toot gaya per ab ki baar aisa nahi hoga.
A:- Garvit reply: handle main apne ghar to banata nai or nay eh bike maine banai or tujhe complaint karne ka jada shyock hai to ab tu complaint se hi apna handle change kara le last time to main maan gaya tha or maine tere ghar engg. Bhej kar handle change kara diya tha ab tu ghar ki to chhod service center main bhi change kara kar deekha, aur jo tussey ho sakta hai woh kar le aur jaha tak hath pair marne hai maar.
It is really surprising that one of India’s leading two–wheeler company has appointed such irresponsible sales & service managers, who are not even in a position to satisfy your customers, but also go to extreme extents of harassing & misbehaving with them, even in the era of “customer is king” customer scenario. Now when i have experienced that both your product and services are inefficient, I am not interested in keeping this product (bike) of your company with me anymore.
I request you to take back the Life Hazardous Product (Bike) from my place. In addition to this you are liable to initiate a suitable disciplinary action against Mr. Garvit Goyal for causing undue harassment and not providing appropriate service despite of my several humble requests.

Victim
Nikesh Aggarwal
Mobile [protected]
[protected]
email. [protected]@gmail.com
Copy enclosed:
1. Annexure 1
2. Annexure 2

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Annexure 1

from
Amit Goyal <[protected]@webpix.in>
to [protected]@bajajauto.co.in,
[protected]@bajajauto.co.in,
[protected]@bajajauto.co.in

cc [protected]@gmail.com

date Wed, Jan 27, 2010 at 10:02 PM
subject P220: Handle fell down and Starter clutch failed twice
mailed-by webpix.in

hide details Jan 27
Hi,

I own a P220 (DOP 23rd Aug 09, Registered no DL6SAC7626)

Today while riding on the bike the handle bar suddenly fell down and i was able to manage the bike at the speed of 80 kmph.
I went to Suman Bajaj (Noida) after reporting the issue on phone and ask to replace the handle bar. They offered me to replace it with one on the P180, that too after getting it removed from a bike. When i asked that why you want to take it from another bike (a P180) the guy told me that its brand new and tested one.

But my question is that why should i go for a handle which is removed from another P180. They informed me that the handle for P220 is out of stock and will take some time. Meanwhile the GM workshop (Garvit Goyal, contact no. [protected]) comes and after understanding the situation that i refused to replace the handle with a P180 model, he behaved like that i am begging for this and showed me the attitude. He told the guys there to through me out of the workshop with my after putting the damaged handle.

Now what i want is to have a check on these guys who don't have any respect for the customers and representing such a big Brand Name.

Another issue that i have faced with my bike twice related to Starter Clutch which is already replaced once and creating the same problem again. It makes noise constantly while riding and in idle engine. The rear disc is always creating noise like a Big bus is stopped near me. On every service the guy just cleans the disk and pads and after some time the same noise comes back.

I don't know why such a so called premium bike have so many issues out of which the Handle Bar issue that could have proved to be dangerous to me. Claiming a premium service treatment at very few service stations, laughing at customers' grievances what we got is regression and nothing else.

Requesting to look into the matter and know the reality of workshops. Would appreciate an early response on this.

Regards

On behalf of me younger brother Nikesh ([protected], [protected])

--
Amit Goyal
Head, Creative
webPix

Design - Development - Solutions

Contact (Board): +[protected]Extn. 306)
Url: http://www.webpix.in



+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Annexure 2

from [protected]@bajajauto.co.in
to [protected]@webpix.in

date Thu, Jan 28, 2010 at 6:37 PM
subject Customer Care Cell

hide details Jan 28
Dear Sir/ Madam,

This is with reference to your request registered as Customer Reference Number 'CR-18988. '


We understand your request is attended to your satisfaction and hope you are happy with our service.


For any further assistance please call us at[protected]Toll Free) or send an email [protected]@bajajauto.co.in.



Assuring you the best service at all times.



With warm regards,


Customer Care Cell


Bajaj Auto Limited



www.bajajauto.com DISCLAIMER: This message, including any attachments may contain proprietary, confidential and privileged information for the sole use of the intended recipient(s), and is protected by law. If you are not the intended recipient, please notify the sender immediately and destroy all copies of the original message and attachments, if any. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. Bajaj Auto and / or its group companies reserve the right to record, monitor, and inspect all email communications through its internal and external networks. Your messages can be subject to such lawful supervision as Bajaj Auto and / or its group companies deem necessary in order to protect their information, interests and reputation. Bajaj Auto and / or its group companies prohibit and may take steps to prevent their information systems from being used to ,iew, store or forward offensive or discriminatory material. If this message contains such material, please report it to [protected]@bajajauto.co.in. Please ensure you have adequate virus protection before you open or detach any documents from this transmission. Bajaj Auto and / or its group companies do not accept any liability for viruses.

I bought bajaj platina in 12/jan/2010.. company say it gives u 90-100 km per ltr..but i m very upset to use this bike..because even after 2 services my bike give jst only 35-38 averge...jst only jst...

i was talked to servicemans but they saying "not worry not worry" but how...???
i was trust in bajaj company but i think it has been broken...
i[censored] have do something then i shall be very thankful to you for this...


Deepak Sharma...([protected])