Bajaj Auto Complaints & Reviews

Dear sir/madam,
After almost 1 and half months, i ahve still not received the bike form the service center at Barmer. The owner says he has tried but has not found the sapers for pulsar-220 DTSi. i am very much in pain due to this. Please let me know why company has launched such a costly bike without enough spares. Being a owner of such a costly bike i feel bad and i am recommending my frnds not to purchase bajaj auto products.

I am complaining about cheating by the service centre of bajajauto ltd at pratapgarh.I had complained earlier but the company is not intrested to attend my complaint.I am very tense because I bought the new bike bajaj discover 100cc before one month.I want to complaint it in the consumer forum for the best treatment.

pls help me

meraj khan
pratpgarh
[protected]


attachment of the bills is below

To,
Bajaj Auto Ltd.
Management Team

Subject :- Poor Product & spares provided by Bajaj Auto Ltd.(Avenger 200 DTSI

Myself, Pramod Surve is owner of 2 motor cycles in today's date & have purchased another one for my brother which is a cool looking Bajaj Avenger on 10/04/10.
Unfortunately i have to mentioned that Bajaj auto is charging a sum of Rs 78000/- approx for a vehicle & the final product we received as customer is not justifiable my Vehicle No MH 02 BS 38.

Problem on very 1st day:-
Gear operation :- Rigid, not smooth enough to feel like new motorcycle.
Neutral Gear:- uneasy to reach neutral as operation is 1 down 4 up.

same has been updated to the sub dealer Jayna Motors - Borivali west & he had shown 2 more new avengers for test drive where in found the same problem. Dealer stated that its new motorcycle & will be fine tune after first service

Service Dealer Issues
Motor Cycle is schedule for 1st service on 15/05/10 at approx 800 kms.of run to Mumbai - Borivali East Bajaj Service Dealer.

Neutral & fine tuning problem shown to service engineer to which he has noted that Bajaj Avenger 200 DTSI will only give Neutral while on running, not on halt/ stop position.
After which he has noted service issue in his service card & asked for a day for servicing.
On 16/05/10 motor cycle 1st service done & while checking same neutral gear point raised by me to service engineer which was not rectified on which he had asked 1 more day to check the motorcycle
On 16/05/10 at 11.45 am we have been shocked by statement of engineer that there may be need of replacement for clutch plate of new motorcycle which will cost me near by Rs 3000/- additional expense for individual like me its unexpected expense product of such price does not cover components like clutch plate etc.& Brand Bajaj does not have any complaint register for products.

As being owner of 2 bikes from past 6 years of Hero Honda Motors (Splendor & Ambition) with no such complaints about its product, I feel being cheated by Bajaj Auto ltd & want to raise this to the bajaj Auto management to give me justice on this front.

Please take note & guide for further process.




Regards
Pramod Surve
[protected]@rediffmail.com
Vehicle No - MH 02 BS 38

Kandivali west
Mumbai

Dear Sir,

I had purchsed Baja Platina from gondal bajaj dealer. From last six months i got problem in starting and in runnig also. So i had given it to that Bajaj dealer but it can not solved finally i written mail to bajaj customer care once they answred and give me refrence number as CR- 23886. My bike is still in warranty but they are asking for Rs. 10,000 for reparing charge how can i give him this amount ?, As per my financial position i purchased lpg bike for save money but i found that my if i run any petrol bike than it will cheaper than lpg ....so company is cheating me on this issue....so please do needfully.... thanks

sir

I SOMIL TRIPATHI RESIDENT OF KAITHAL<HARYANA> WANT TO COMPLAIN AGAINST



"AK MOTORS" WHO IS THE AUTHORISED DEALER OF BAJAJ IN OUR CITY.

TWO MONTHS AGO I ASKED HIM TO BRING ME A NUT OF GEAR LEVER WITHOUT NUT MY BIKE IS NOT WORKING MY PULSAR DTSI 180CC
.WHICH I PURCHASED IN DECEMBER 2009.
BUT DUE TO THEIR EXTREME IGNORANCE AND IN EFFICIENT MANAGEMENT THEY HAVE NOT GOT JUST A SMALL BOLT TILL TODAYS DATE. AND NOT BEHAVE POLITELY
THEY DO NOT PROVIDE EFFICIENT SERVICE.
AND NW BEING A CUSTOMER I KINDLY REQUEST U TO TAKE A SERIOUS AND QUICK ACTION .
HOPE U WILL TAKE AN ACTION AGAINST THE DEALER.
SOMIL TRIPATHI
[protected]

This was my mail sent twice to BAFL who did not even care to give me any feedback
and now sending this mail to you as a reference to my complaint


From: [protected]@hotmail.com
To: [protected]@bajajfinance.in; [protected]@hotmail.com
Subject: Complaint About Recovery Of Loan
Date: Thu, 4 Feb 2010 08:25:15 +0000

Respected Sir / Madam,

Sub : About my vehicle MH-12 CW 5285 Model CT100 Loan Account No :[protected]

I Mr. Avinash Anant Chorghe had purchased above said motorcycle in June- 2005 by loan fro BAFL Documents of all above said motorcycle was misplaced by me. but i was paying your EMI Rs. 1094/- Regularly (if you have any doubts about this see my track record ) As per your record I am suppose to give you 2 EMI's and as per my knowledge I already paid 2 advance EMI while purchasing the bike.

Only Problem from my side was i was not paying your EMI by cheques due to some disputes with my bank. But I was paying all of your EMI by cash to your representatives their Mobile Nos are [protected] & [protected]. Most of the cash EMI Paid where i called your representatives. I asked them to send me the statement of my account on my mail because I wanted to clear the fact that if i paid all EMI or not, but your representative never responding to this.

Now on 2nd feb 2010 your recovery agency (Goga Supekar - Shraddha Agency Mob. [protected]) took my vehilcle from my employee who didn't know any fact without giving any receipt.

I have some questions in my mind as follows

1) Is it permitted by you to took vehicle from road and other person( My employee) than Owner without giving any receipts?
2) The person who paid 46 EMI why not paying 2 EMIS ? do you give him any notice ?
3) Do you keep customer records or not?
4) Weather my case is case of Intention to not pay or what?
5) Weather I go to the consumer court ?
6) Weather I file the FIR of missing my Bike?

Above questions are more important for me than my vehicle for which i already pay all EMIS with Interest to your company.

Please reply them.

Avinash Chorghe

[protected]
[protected]
(I send this mail to you on 4th Feb 2010 and waiting for reply till today. In the meanwhile my vehicle which possess by you had been sold by your company as per rule of BAFL. They said me that they sent me settlement Notice but the said settlement Notice not received on my address till date.)

As per my information my vehicle was sold by your company without considering or informing to me)

I would like to get the following document for my information

a) Any Legal Notice sent to me by your company.
b) Agreement copy between me and BAFL at the time of disbursement of Loan.
c) My vehicle already sold out without my consent and without any legal information given to me as a customer.
d) Letter of closing my account & causes for the same.

Avinash Chorghe

[protected]

[protected]

DEAR SIR ,
I PURCHASED A BIKE FROM BAJAJ AUTO LTD THROUGH THEIR AUTHORISED DEALER GAUTAM BAJAJ AUTO LTD , TILAK NAGAR , DELHI VIDE BIKE REGN NO DL 4S BC 8403 IN THE NAME OF POOJA JARAUT DATED ON 22.11.2009 . THIS BIKE IS CREATING PROBLEMS WITH INA WEEK OF PURCHASE. I HAVE INTEEMATED TO THE DEALER FROM WHERE I PURCHASED. SO FAR I HAVE REPAIRED & SERVICED WITH THEIR AUTHORISED SERVICE STATION ONLY BUT THEY ARE UNABLE TO DETECT THE FAULT & THEY HAVE OPENED ITS ENGINE & CHANGED ITS PISTON WITH IN THREE MONTHS BUT THE RESULT IS NOTHING. nOW THE BIKE LYING AT BAJAJ SERVICE STATION, MAYAPURI FROM 19.04.2010. I HAVE ALREADY LODGED A COMPLAINT IN THEIR CUSTOMER CARE VIDE NO 23432 DATED ON 19.04.2010 & REGULARLY REMIND THEM ABOUT ITS STATUS . ALL TIME THEY JUST REPLY THAT THEIR ESECUTIVE WILL SHORTLY TOUCH ME BUT ONLY . THEY ARE NOT RESPONDING PROPERLY. NO BODY TAKE THE RESPONSIBILITY TO SORT IT OUT. SO FAR I HAVE PAID THEM HUGE BILL ON REPARING NOW I AM FED UP WITH THIS & I DON'T WANT TO DO ANY MORE EXPENSES ON THIS NEW BIKE.
kINDLY HELP ME THEY ARE NOT LISTENING MY COMPLAINT.

FROM

PURAN SINGH
H/O POOJA JARAUT

MOB NO [protected]

सर , मेरा नाम राजेंदर हे और मेरी वाहेन का नम्बर हे (डी अल ३ एस बी अल ९९००) है .
और उसकी शोकर में आवाज आती हे और एयर चोक हो जाता हे जिसकी वझे से वाहे इन्जीन बंद हो जाता हे बत्तेरी का पानी लिक करता हे मेरा वाहेन कई जगहे से जंग खा गया हे my c.no [protected]

Dear Sir/Madam,

I, Brajesh Kumar, is an owner of Pulsar 135 cc LS, purchased on 25th April 2010 bearing registration number DL4S BC-9118 and invoice number TIN:[protected] from Gautam Bajaj Tilak Nagar, New Delhi. From the very next day of purchase, I have been facing gear problem. It sticks at third gear and does not go down to neutral properly. I spoke to my dealer but they are not taking it seriously and asked me to contact...

Ref: Vehicle Registration No. KA 01 ED 524.

I m very dissatisfied with the way the manager of the Bajaj Auto Finance Limited Office in Bangalore Responded to me. I had been to Office to collect the RC book and the answer I got from the person who attended my query was to collect the RC book from the Showroom where I purchased the vehicle. However, I had been to the Showroom R.V.Bajaj (Mysore Road, Bangalore) and they have given a copy of the Acknowledgement with other vehicle numbers in the list. After collecting the Acknowledgement from the Showroom I went to BAFL Office to collect it again thro’ a different Representative even he referred me to Showroom, but I showed him the Acknowledgement and then the answer was “WE HAVE LOST THE RC BOOK AND WE CAN ISSUE A DUPLICATE RC”. I was not Ready to take that as an answer and he asked me to talk to the manager. When I spoke to the Manager he was keep telling the Other Person to convey me to accept Duplicate RC in Hindi(Where I pretended saying that I don’t know Hindi). He was not even Ready to accept his Mistake and Kept Saying that he can issue only DRC. He did not respect me as an Individual, Not ready to solve the Problem. He wants me to wait for One More Month, wherein the loan was cleared 2years back and the vehicle was Purchased on October 2006 and for they rejected one more loan because of the fact that I had never paid the insurance amount of Rs.730/-. I paid that amount and got the loan for my next vehicle(KA 02 HE 6680). I had never experienced such a pathetic response earlier where I had one more vehicle (KA 01 S 9640) where there never made me wait for 15 minutes to issue me RC book and Duplicate Key. But now I was embarrassed to get a Response from a Manager to agree with his so Called SOLUTION to me to accept the Duplicate RC.

Please Respond me to Me or to my Son Mr. Vinay R about this Problem.


Thanks

H K Geetha/ Vinay R
Mob: [protected]

I completed my loan on[protected] by paying amt Rs24300/-( DD From SBI KAKINADA, DD NUMBER 956530) . Bajaj finanace people in kakinada given Loan completion certificate also.

But the problem is when I applied for personal loan for emergency medical treatment, bank people taken CIBIL report for my PAN number and there for my Two wheeler loan the status given as WRITTEN OFF.

Immediately I called to customer care and enquired about it and they said there is a Rs 822/- due for my proposal number[protected]. The request number is A0371292
Immediately I paid that amount at kakinada BAJA AUTO FINANCE on[protected]
( BOOK NUMBER -138661 AND RECIEPT NUMBER - AF[protected].

Because of CIBIL report status i.e. WRITTEN OFF my loan application was rejected . As U people know what is the impact of that status report.

When I cleared the loan what ever amount bajaj finance peolpe said and if there is any dues after that should be intimated to me. But that was not happend with out any intimation of dues bajaj finanace people simply given the satus of my two wheeler loan as Written off. Beacuse of that I suffered mentally and physically.

I have sent so many mails to [protected]@bajafinance.in and [protected]@bajaauto.co.in but there is no use and they have given reply that

Dear Customer,

We thank you for writing to us and acknowledge the receipt of your email.

We would like to inform you that for queries related to Auto loans , you could get in touch with the auto loan teams on the below mentioned contact channels.

Toll Free no[protected]
Email - [protected]@bajajauto.co.in

So later I called to customer care and they have taken the complaint and given complaint number-A0387603, and said it will take 60-90days for changing CIBIL report status.
So please look in to this matter and take necessary steps to take necessary action against bajaj finance people.And tell me how i can proceed further.


FROM,
Name: - ARDHANI SATYANARAYANA CHAKRAVARTHY
ADD:11-2-24,TF-1,MANASAROYAL MANSION,RAMARAOPET
Date of Birth:[protected]
Product:- BAJAJ PULSAR 150 dtsi
proposal number[protected]
Branch (If known):- SRINIVASA bajaj auto Ltd
City and State :- KAKINADA , A.P-53001
CELL:[protected],[protected]

sir i am from jhansi UP .one months ago sir i had a very serious accident from my bike pulsar 200 in which all front bike parts like headlight ,handle , mask ,alloy , front flap ,speedometer wire got broken and many other things got broke down .i got my bike repaired from your bajaj service centre natraj automobile at jhansi they ordered bike of the part which were reqired . after my bike got repaired supervisor of the service centre told me my speedo meter wire , indicator sensor and my front flap sticker{Oil cooled} are not available at present they told me that they had put the order of both my parts which were not available . and part will come within one week or two week and when it will come they will come they will contact me .after that when i did not got any reply from service centre then i complaint i bajaj customer care cell .i told them my problem then they sended me a message that they have registered my complaint and sir they gaved me my comlain no which is 21998 and they will contact me soon . after that they ringed me up and asked me my spare part order .i told them the spare part which i want for my bike .they told me that they have noted down my order and contact me when the spare part will come.but sir now sir it has been a month till now they have not contacted me.SIR my name is sunil srivastava my contact no is [protected].sir for proof that first i have compliant in bajaj customer care cell i am pasting the mail which i sended and what answer i got from them. sir you are only hope in getting my spare part available. sir i am pasting my bike detail also

Registration No. - UP-93-U-0801
Model - Bajaj pulsar 200
Service Dealer Name - Natraj Automobile -Jhansi- 284001
Date of Purchase[protected]








Thu, April 22, 2010 4:55:54 PM
Re: sapre part request
...
From:
ayush srivastava <[protected]@yahoo.com> [Chat now]
...
Add to Contacts
To: CUSTOMER SERVICE <[protected]@bajajauto.co.in>
sir with this mail i want you to remind you my complain that i placed . my complain no : 21998.sir till now no action is has taken on my complain . my sapre part till now have not come . sir with types little problem you are bringing your company name down .sir you are my last hope of getting faith back in your company .my bike is bajaj pulsar 200 .sapare part are (1) speedometer wire (2) indicator sensor set (3)Oil cooled sticker of both the panel. sir i once more request you to look in this matter as soon as soon possible.

From: CUSTOMER SERVICE <[protected]@bajajauto.co.in>
To: ayush srivastava <[protected]@yahoo.com>
Sent: Sat, March 27, 2010 1:39:43 PM
Subject: RE: sapre part request


Dear Sir

Your complaint has been registered with us and complaint nos is 21998.We would request you to wait for some time so that our Service Team would get in touch with you.


With Warm Regards

Customer Care Cell
From: ayush srivastava [[protected]@yahoo.com]
Sent: Friday, March 26, 2010 10:06 PM
To: CUSTOMER SERVICE
Subject: RE: sapre part request

sir this is in reply to you email that you have send me . i am giving you the detail that you have asked me to give
Registration No. - UP-93-U-0801
Model - Bajaj pulsar 200
Service Dealer Name - Natraj Automobile -Jhansi- 284001
Date of Purchase[protected] sir please try to contact me as soon as possible my contact no is [protected]


--- On Thu, 3/25/10, CUSTOMER SERVICE <[protected]@bajajauto.co.in> wrote:


From: CUSTOMER SERVICE <[protected]@bajajauto.co.in>
Subject: RE: sapre part request
To: "ayush srivastava" <[protected]@yahoo.com>
Date: Thursday, March 25, 2010, 12:48 AM


Dear Sir

We are in reciept of your mail and noted the contents. We would request you to provide few details mentioned below so that our Service Team would get in touch with you.

Registration No. - NA
Model - NA
Service Dealer Name - NA
Date of Purchase - NA
With Warm Regards

Customer Care Cell
From: ayush srivastava [[protected]@yahoo.com]
Sent: Wednesday, March 24, 2010 5:06 PM
To: CUSTOMER SERVICE
Subject: sapre part request

sir i am from jhansi UP .one months ago sir i had a very serious accident from my bike pulsar 200 in which all front bike parts like headlight ,handle , mask ,alloy , front flap ,speedometer wire got broken and many other things got broke down .i got my bike repaired from your bajaj service centre natraj automobile at jhansi they ordered bike of the part which were reqired . after my bike got repaired supervisor of the service centre told me my speedo meter wire and my front flap sticker{Oil cooled} are not available at present they told me that they had put the order of both my parts which were not available . and part will come within one week or two week and when it will come they will come they will contact me .But sir now it has been a one and half month till now they have not contacted me . sir i want you to look into this matter as soon as possible and reply me on my mobile no [protected].sir please contact me soon because my bike not looking nice without sticker of oil cooled and with broken speedometer wire .my name is sir sunil srivastava

i purchased bajaj avenger on 25th march 2010 and after 1 week fuel tank lock started giving problem i went to bajaj authorised service center many times till now but it is not available.
when i was puchasing a bike i asked the dealer that the spares are available or not he said that all spares are avialable at the service center and there will be no problem regaurding the spare but the lock set is not available.

SIR
I HAVE PURCHASED BAJAJ PULSAR 180 DTSI FROM BAJAJ AUTO FINANCE I HAVE PURCHASED THE VEHICLE ON MAR 2007 I HAVE COMPLETED THE FINANCE OF THREE YEAR TENURE LOAN BUT I HAVE NOT RECEIVED ANY VEHICLE PAPERS OR DOCUMENTS.KINDLY DO THE NEEDFULL AND ARRANGE TO GIVE ME THE ORIGINAL PAPERS.


VEHICLE NO; KL-23/5949
CUSTOMER NAME; ANURAJ

ADDRESS;ANU BHAVAN
ANAYADI PO
SOORANADU NORTH
KOLLAM; 690561

Dear Sir,
My Name is Sougata Sarkar from Krishnagar, Nadia. West Bengal. India. Pin- 741102. Mobile No- [protected]/[protected].
Stop The EMI Bajaj Fianace and detail report. I want to forclose my account, which is facility please give me details. Because My
Pulsar 150 Byke is theft from Krishnagar Basasree Hotel. My Byke Name is WB52 H 8188, Cherry Color, Saktinagar Ashu Roy Road, Krishnagar, Nadia. S/o- Subodh Ch. Sarkar. My Date of Birth - 12-5-78. e-mail. - www.[protected]@gmail.com

SIR I WANT TO INFORM YOU THAT I M NOT SATIESFIED WITH BAJAJ PULSAR 150CC MOTOR CYCLE . I PURCHASED THIS BIKE FROM SWADESHI AUTO RAJA GARDEN ON 20/09/2009 FROM THE FIRST MONTH OF PURCHASE THERE ARE 3 MAJOR PROBLE . I COMPLAINT TO SWADESHI BUT THEY IGNORE EVERY TIMES PLEASE DO SOME THING & TELL ME HOW CAN THE COMPANY SOLVE THIS PROBLEM . PLEASE DO HARD ACTION AGAINST SWADESHI AUTO .I AISO HAVE BAJAJ CALIBER BIKE MODEL1999 & THIS BIKE...

Sir,

We are buy a Pulasar bikein year Nov 2007. Since last month in accident my bike is under major repair.

So, I have go to Dewan Bajaj Center Enclave, New Delhi) and give the bike last 18 month, but my bike in not reapir last 18 days and tell to no spare parts available in whole delhi..

and i defenetly sured my bike was reapair nearest one month..

So, my bike is repaired with in seven ( 7 ) days, if not repaired, i have go to consumer court..

kindly action for my complaint..

Ankur Ahuja
Mob No. [protected].
New Delhi-110059.

Sir,
I am an Air Force personnel and presently working in AF Station Thanjavur please. I had a 2 wheeler loan from BAFL for Rs.36, 500/- in Jun 2001 vide proposal No.44421082 and agreement No.1266134 dtd 19 Jun 2001 for purchasing a Bajaj Caliber bike No.KL-2L 4398 for 36 installments. Whereas I have paid and closed the loan amount well in advance prior to due date. On my early payment your good office was pleased to issue me with "PREVILAGED CUSTOMER CERTIFICATE".
On scrutiny of my old documents it is found that an amount of Rs.5400/- was charged from me as Security Deposit. It is understood that on completion of loan agreement the SD to be refunded to me. Till date I am not in receipt of the SD from your office. It is also confirmed that none of my cheque was bounced back due to lack of payment. Hence you are requested that the Security Deposit may please be refunded to me. Considering my meager payment and as a Defence personnel the case may be considered as a SPECIAL CASE. Your kind action will certainly help me in my financial constrains. Late submission of request may be regretted. A confirmation on release of SD may be made on [protected]@gmail.com please.

sir,

i have bajaj pulsar its has completed only 28000 kms and its has come to bore ,,ths is said by service person in show room its self... please suggest me wheather they will replace the bore .. if so wats the procedure please i have changed engine oil for every 2000 kms.. i do service all the time in show room VST bajaj in rajjingar...

Hi

I Have purchase bike from ambe bajaj show room.

details
Date of Purchase :-22/11/2009

reg no, DL-3S-BL-8622
Chasis No. MD2DHDJZZSCG93894
Engine No. DJGBSG09664
Month & Year OF MFG- OCT-2009
MODEl PULSAR 180cc.

Till Date i have not receive my RC Every time when i am calling to showroom they replyed that it will take 20 days .... i am old customer of bajaj and i have full faith on company. but this time iam dejected and i never set my foot in bajaj .showroom again if i wont get justice this time , its allmost 5 month. and i not receive any comunication from showroom . Concern person of showroom is :- Vijay NO:-[protected], every time when i am calling his number he says give me 30 min. and i will call u back and he never called me. (Concern person in showroom is completley irresponsible)

I Have Spent 70000 Thousend for the bike may be. iam a middle class person this amount is very big for me may be company have no values for customers . plz help me i[censored] can.

Possative response awaited

Thanks & Regards
Vijay Dwivedi
[protected]