Bajaj Auto Complaints & Reviews

Dear Sir,
I have purchased Bajaj pulsar 150 CC from your esteemed dealership at Karol Bagh Bagga Link.
Few days back bike’s engine start giving noise, and I reported the same to Bagga Link Karol Bagh service station. The concerned engineer suggested me that there is some problem in the piston, and it will have to be replaced. Bike is still under warrenty terms.

Its 6 days I am following up with the service engineer he kept on saying we don’t have bike parts, and it will take time.
Please understand it is very difficult for me to travel 50 kms daily on bus.
It is not acceptable a big company like Bajaj doesn’t have parts of the most popular bike Pulsar.
Request to do needful at earliest.

My details are :-
Name : Hitesh Uppal
FRAME NUMBER - MDQDHDH22SCE57149
ENGINE NUMBER - DHGBSE52332
REGISTRATION NUMBER - DL6S - AC – 9358

Dealer details :-
Bagga Link Service Ltd.
KAROL BAGH
Link Road,
(Near Bagga Petrol Pumps),
New Delhi - 110 005

Regards,
Hitesh Uppal
The Times of India Group
[protected]
[protected]

Hi
I had purchased a bajaj pulsar(135cc). around six months ago. My First service was done in the month of june and since then i am facing a problem of the bike picking up acceleration on starting even when it is not in gear.The same was conveyed during my second service. But when i received my bike it still pertained the same problem.I had to ride back to the service station and informed the person sitting on the manager's desk.To my surprise he behaved as if once the bike is out of the service station, it is of no more responsibility of them.And on repeatedly asking him, that why the problem was not rectified though i had registered my complain prior of the servicing, he justed ended by saying that bring your bike tomorrow and if the problem still exists we'll see what to do.
The service station's name is BAGGA LINK (NEW DELHI)
A poor sense of service was provided to me and i am higly upset for the same.

Waiting for a response
Anupam Guha

My Pulsar 150 cc purchased in December 24th,2010 has developed a cracked engine block and the engine oil is leaking.Since it's under warranty,and 3000km running,they assured me of replacing it,but even after 15 days of filing my complaint,the matter couldn't be resolved citing unavailavility of Black Cylinder engine block and offered me a white one.Would you any of you prefer your bike to look like a clown? My question is if they would have taken every complaint seriously,the spare part could have been dispatched from the manufacturer within 15days by special courier to any places within india,Isn't?.

I have purchase bajaj platina motor cycle in bajaj.my loan finance is bajaj auto.my monthly EMI is 1050 rupees.i have paid 23 check from icici bank to bajaj auto.but 4 check is clear from icici bank but after some time, my icici bank account is closed.than I paid advanced EMI to bajaj auto in saket nagar kanpur.
i have paid all EMI to bajaj auto.at last bajaj auto send me notice that your 1 EMI is not paid and your check bouncing charge and interest is 7200 rupees.

But I am paid all EMI.I have no dues.I have all receipt and icici bank statement.

please inform me my mail ID or mobile number.

mail ID-ashishsari.[protected]@rediffmail.com
mobile-[protected],[protected]
platina proposal number[protected]
platina number- UP 78 BM 6681
OWNER NAME-HARI SINGH
ADD-303 GIRJA NAGAR NEAR,37 BN. PAC LINE KANPUR NAGAR.208015
STATE-UTTAR PRADESH

for by vhicle RC book

respected sir, i am TANVEER from KHAMGAON, i bougt a bajaj PALSAR 200CC bike via bajaj finance, i completed my all dues with out check bounce before 12 months but i didnt get my motor cycle RC book still date. please take action about my complinet.

my address

syed tanveer syed zaheeruddin
juna fail khamgaon

khamgaon.
dist. buldhana.
maharashtara
india
cell : [protected]

I purchased a Bajaj Pulsar 150cc in October 2005 bearing number AP11Q9195 on loan from Bajaj Auto Finance. The loan duration was for 18 months. I gave them Post dated cheques and all my cheques have been cleared but i have not got any intimation about the further process on how to get the original RC and keys of my bike. Tried reaching several numbers but all is in vain. Even went to the show room and enquired about the process but the representatives of the Bajaj Auto Finance are not interested in clarifying or giving any customer service. Its been very long that i have cleared the amount but still in 2010 i dont have any originals and still the status shows as i am hypothecated to Bajaj which is unfair. I request to kindly reach me on the below mentioned details so that i can get everything cleared. My duplicate RC has got torn and presently i donot have any papers. My bike is standing in the parking lot. Kindly do the needful at the earliest.

Regards,
Kailash Kabra
[protected]@yahoo.co.in
[protected]

I MEET WITH THE ACCIDENT AFTER DRIVING PULSER 220 CC BECAUSE OF ITS POOR BRAKES SPECIALLY REAR ONE. IF YOU ARE PLANNING TO PURCHASE PULSAR 220 CC, THEN DON'T....ITS THE WORST BIKE I HAVE EVER SEEN. DON'T PURCHASE BAJAJ BIKES EVEN. THEIR SERVICE IS THE POOREST. I HAD A BAD EXPERIENCE WITH PULSAR 220cc AND I GOT SOME OTHER BIKERS WITH THE SAME PROBLEM AS ME WITH PULSAR 220CC. SO, DON'T GO FOR IT. I RECOMMEND NOT TO PURCHASE EVEN BAJAJ BIKES. THEIR SERVICE IS POOR OVERALL, VERY VERY POOR. I COMPLAIN SEVERAL TIME TO MANAGER EVEN AT THE TIME OF PURCHASE BUT NOTHING HAPPEN AS SUCH AND THEY TALK TO ME VERY RUDELY AS I HAS NOT BUY IT FOR FREE. THEY MOBALIZE AT THE TIME OF PURCHASE AND AFTER THEY MISS BEHAVE WITH CUSTOMER . REALLY WORSE!!. AND HOW DARE THEY SELL DEFECTIVE PRODUCTS TO THEIR CUSTOMER. I THINK CONSUMER FORUM SHOULD LOOK INTO THIS AND PROVIDE JUSTICE TO CUSTOMERS. BAJAJ COMPANY HAS NO RIGHT TO MANUFACTURE DEFECTIVE PRODUCT & PLAY WITH ANY ONCE LIFE. IT MAY BE A MISTAKE BUT THEY SHOULDN'T SELL DEFECTIVE PRODUCT TO CUSTOMERS.
SERVICE CENTER IS NOT GIVING ANY SERVICE & MISS BEHAVING WITH CUSTOMERS SO THAT CUSTOMER SHOULD NOT PAY VISIT TO SERVICE CENTER AGAIN.
MY BIKE IS IN WARRANTY PERIOD THEY HAVE NOT PROVIDE US SERVICE BOOK & INVOICE TILL NOW AFTER 7 MONTH.

PLEASE LOOK INTO THIS MATTER AS I AM HARASSED BADLY BY THE PROBLEM AND THE CUSTOMER CARE POOR SERVICE.
HELP ME...

Hi,
My vehicle registration number is HR 07 G 3789, Its Pulsar 150 DTSI, Purchased on 21/03/2004.
Its been serviced by authorized bajaj service stations only. From the Past 6 years, it was been serviced at my home town, Kurukshetra(pin 136118), Haryana, by Shri Krishna Bajaj.
There was not any problem.
But from the day i moved to Bangalore, I have been going to Khivraj Bajaj, Indiranagar (Bangalore-38). The pas 5 months are like a HELL for me. A big nightmare.
The Khivraj Bajaj is just good for Changing Oils everytime you go there, and make you pay for it.

There are 3 major troubles I am facing.

1. Shocker Replaced (April or May): The changed my bike shockers, coz my mud guard was touching the rear tyre, whenever bike pass through some bump or speed breaker.
Guess What, after changing the shockers, the problem is still there, when pillion rider sits with me. The refuse to change the shocks again, because, they said, the warranty covers for leaking of shockers only. And i am still struggling with that problem. (Spent around[protected]/- Rs, including Service at that time)

2. Chain noise: There was some chain noise, they did nothing, but greased the chain, and chain still produces noise. Finally keeping bike for a day with them, they change the oil & battery, but chain problem is still there.

3. Bike getting off(No power, Engine stucks @ 0 RPM): After every 2-3 Kms my bike was getting off, they keep the bike, said service also required, Change the damn oil again. This time Change my CHAIN SPROCKET TOO. Keep the bike for 2 days, returned me, saying they have done all test drives, its fine now.
Bill costing 1600/- + this time.

I took my bike, guess what, when i saw the meter reading, it was moved just 100 mtrs(and the petrol in reserve, though i filled the petrol for 200/- that morning only). I drove the bike, and the same problem. My bike lost all the power after 3-4 Kms again.
Dragged the bike, but by that time the service station was closed. And In that 2-3 Kms, the CHAIN NOISE IS STILL THERE, Even after changing the whole chain sprocket kit.


I am not a fool, spending my time in getting the bike services,and that too twice every time. Its been real pain now.

They refused to give a complaint register, instead gave me a feedback form, which was not having any Name of service center. I am sure, that is going to be torn away and thrown.

The Khivraj Bajaj is a mere disappointment, and if i did not get response to my complaints, I am definitely going to court this time.

Sorry to say, but bajaj is just loosing the race, getting probiking to india will be a waste, as the mechanics are not even trained to service a 150 CC bike, i wonder what they are going to do with 250 CC ninja.


Reference Number with telephonic complaint: CR-51379.

Dear sir,

My complaint for poor service by Ambe Bajaj Service Centre in Devli Mode, Khanpur, New Delhi - 110062.

The following problems are facing after Service :-

1. What are things are telling to service, they are not doing proprely.

2. In all the Service done by Ambe Bajaj ie timely.

3. My last service done on 8th August 2010 but today i.e. 28th August 2010 i found the lube Oil has short, means the lube oil only 100 grms available balance has gone or thay are provide the short of oil. I asked the service center goy they told me the piston has problem so piston to be replaced then the problem will be solved.

4. I change the Clauch Plate on 28th June 2010 but today i.e. 28th August 2010 i found the Clauch Plate gone damege what is the reason i don't know.

My quaries is at the time of service the service men can be alert the customer your bike has so many problem. You resolved these problem. They are not alerting and not give any suggetion but next service onece they are telling so many problem. Please tell me how these problems are taken care.

Thx.
SRIKANT

I broughtPULSAR 135CC in the month of Feb-2010. But there a gap on the petrol tank due to which the water gets into the tank. I gave it to the servicing , he cleaned the tank and gave it. But i facing same problem.

Dear Sir/Madam,

I had purcharsed a Bajaj Pulsar 150 UG 4 on 08 March 2010 from OSL Auto Pvt Ltd Kolkata, dealers in Bajaj Bikes, Bike Registration Number being WB 07 D 1347.

Even after the 2 free servicing, the handle bar is still not in alignment despite replacing it twice at the service centre and the front wheel is shaking which is causing disbalance of the bike. It seems like the shock absorbers are not in a straight line. It has become very uncomfortable to ride and unsafe as well. Even the headlight was damaged by the staff washing my bike at the service centre but it was replaced by the service centre. As such the low beam is not appearing on the road but rather the light shines like in high beam and the high beam is shining up in the air.

Bajaj Pulsar 150 was my dream bike to possess but now its a nightmare to ride.

My 3rd Free Service is due on 08 September 2010. Would greatly appreciate if the service centre is advised to assist me in this case and make my bike perform and operate as new.

Thanks & Kind Regards,


Mark Culpeper

[protected]

Hi,

Good Morning,

Bajaj Pulsar : MH04-CX-2495

Thanks for the service you guys are been providing, i am very much happy with the service, its just some weeks back i met with an accident, and i thought to give my bike for insurance which i have taken from the bajaj dealer name YASH Motors in Kandivali (w),

Promised me that they will be give the vehical within a week which took almost two an half week.

Once i got my vehical i was told that the insurance amount will come thorugh a cheque within a week at your home address, and its been 3 weeks and i have not got any reply from Yash Motors, and its not even a small amount.

It would be a request, atlest answers are calls, i have tried so many times.

Plz help to get the insurance amount at the earliest.

Regards,
Deepak Wadhwani

Dear Sir/Madam,

I (Dharmender Kumar) am working with INDIA TODAY GROUP, I want to register the complaint in favor the SHIVA SCOOTER AGENCY
I had purchased PULSAR 180 cc model from SHIVA SCOOTER AGENCY, E-18 ARYA NAGAR GHAZIABAD. The number of Byke is UP-14 AY 5889.
I am facing lots of problem at that service centre.
yeaterday i leave my motor cycle ( job card no. 43, Dated - 22th August,10) at Shiva Scooter Agency & they did not do the things which i complaint, & the estimate they give me & the bill they give me there is too much difference
& when i go there to collect my bike as per their call i received, but i found the bike was not ready & i have to wait for a long time
& the person who was there using very abusive language
this is not only today story. everytime i have to face such kind of problems
& I informed Mr.B.M SINGH at Shiva Scooter ( service manager ) but nothing has been done till now
It is too sad i have to deal such kind of person at Shiva Scooter Ageny
So i have a special request to please do some needful for the same

Waiting for the reply

My Best Regards
Dharmender
INDIA TODAY GROUP
[protected]
[protected]@idil.com
lmi.[protected]@yahoo.com
[protected]@yahoo.co.in
[protected]@gmail.com
l

NOTE: Please go through the below chain mail that i copied from my email id:

Hi,

I waited the whole day on Saturday but i am so much depressed about BAJAJ the way they are dealing. This totally rediculous & unethical. I am sending this mail again hope will do the needfull and contact me on Monday by considering it urgent matter.

For more clarification contact to the undersigned

Thanks!
Varun
+91-[protected]
+91-[protected]




----- Forwarded Message ----
From: varun shakya <[protected]@yahoo.com>
To: [protected]@bajajauto.co.in
Cc: [protected]@bajajauto.co.in
Sent: Fri, 20 August, 2010 4:16:18 PM
Subject: Fw: Reference Number is ' CR- 49341 '.


Hi,
　

Myself Vaurn Kumar owner of Pulsar 150, m byke is at Royal Bajaj(Peeragarhi) since 29th Aug'10. I have already sent mail at [protected]@bajajauto.co.in but still i am waiting for the reponse nobody is replying on my mail. For more information please go through the below chain mail.

　

This is bring in your notice that my byke is under the extended warranty, there is a person "Mr. Vinay" who prepared the Job sheet for me told me that there is engine issue and whole engine would be overhauled as he was not aware about that my byke is still in warranty. Now when i went there they do only the piston work and change the Cylinder block, it means they cheated and missguided me and they charged me over if it was on paid. I have intimated lots of time that there is a Integrated issue with Royal bajaj.

　

Today when i went there to receive my byke, it was not fully serviced and i intimated to Mr Rathi & Mr. Vinay. for cross chekcing purpose i asked for the performa invoice from Miss Meenakshi but she refused to give me the details of my byke service and told me if you want to details than firstly pay the bill than only you can get the details except warranty parts it means they can sign the warranty requisition from the customer with one part and later on filled the othere warranted part as well(Totally cheating). Actually me byke has the smoke issue, as it is under the warranty they raised the invoice for Rs. 3,841/- which is totally injustice. I raise this smoke issue not in this service but if you audit the job sheet than you would found that how many times i raised this issue and they never adressed this issue. Nobody can't come to know what they are doing with the byke, we are engaged with Bajaj only because of integrity that the customer will not be cheated but that kind of activity abolished the trust on company.

Warranty Part: As per the warranty booklet Rear wheel break drum is under warranty and my byke is having the break drum issue and they told me that it is not under warranty.RH Control housing is not working properly and excellator is going back they still not changing the same. earlier it contains the same issue and i had a word with Mr Arora([protected]) Delhi Area Service Manager and they asked the Royal center that it is under the warranty and changed the same than they again cheated me and changed the repaired part, limit is crossed when they scratched my chasis no and charged the new part from Bajaj. If they changed reapired part than there is no need to charge this part from the Bajaj.

Today i had a word with Mr Rathi and he was not ready to address me and he told me that you need to pay Rs. 3,841/-, i checked my byke before reaching to Mr Rathi my byke had lots of issue, like chain was sounding, indicator switch was not changed and request him to change that switch and i am sure nobodu cheked the RPM and Pollution. My Oil tank is damaged(Scartched from the Patch Cuss), if anyone see my byke than they come to know it is a new scratch, i use to be cheated from this service centre, i do have the photo of my byke before service and those photgraphs doesn't have these scratches.

NOTE: This is my third mail i didn't receive even a single mail from customer service side reagrding my mail except the auto mail for the reference. I also approahed to[protected] & Coporate office no.[protected], 27476151 but nobody was picking my phone.

Kindly take the action agains this issue, hope you will do the needfull to prevent me from the mental harrasment, cheatedness will be highly appreciateable.



Please send me the Service Department "Escalation Matrix". Because I am seeing any escalation matrix on Bajaj Auto web site :http://www.bajajauto.com/contact_us.asp

　

Thanks!

Varun

+91-[protected]

+91-[protected]





----- Forwarded Message ----
From: varun shakya <[protected]@yahoo.com>
To: [protected]@bajajauto.co.in
Sent: Thu, 12 August, 2010 12:35:50 AM
Subject: Fw: Reference Number is ' CR- 49341 '.


Hi,

Is there any update on given below chain mail?

Thanks!
Varun



----- Forwarded Message ----
From: varun shakya <[protected]@yahoo.com>
To: [protected]@bajajauto.co.in
Cc: [protected]@yahoo.co.in
Sent: Wed, 11 August, 2010 12:01:33 AM
Subject: Re: Reference Number is ' CR- 49341 '.


Hi,

Yesterday, i got a call from "ROYAL BAJAJ" and after discussing everything she promised to revert me after giving the details to her manager, still i am waiting for her call. Please manage to resolve this issue at the earliest. It's my suggestion to availiable some training to the Bajaj service engineers how to build the customer relation otherwise it will impact your future market relation, you have best product but do not impact your market goodwill becuase of just a small thing.

Thanks!
Varun
+91-[protected]
+91-[protected]



----- Forwarded Message ----
From: varun shakya <[protected]@yahoo.com>
To: [protected]@bajajauto.co.in
Cc: Anant kumar shakya <[protected]@yahoo.co.in>
Sent: Sun, 8 August, 2010 7:54:25 PM
Subject: Service Issue wtih Royal Bajaj(Peeragarhi) Engine No: DHGBPE14160, Ch. No. MD2DHDHZZPCE75590


Hi,

Myself Varun Kumar Owner of Pulsar 150 Reg no. DL4S-BK-1051, Engine No: DHGBPE14160, Ch. No. MD2DHDHZZPCE75590 residing at Sultan Puri New Delhi-86. I purchased this byke in Aug07 with extended warranty, following all the services guided by the Bajaj still i am getting the issue with my engine. I want to bring i your notice that Royal are not servicing Bykes even at par, usually in service they do only the engine oil change do break tight never chekc byke Spartk plug, Battery Pollution etc causes Engine Overhauling issue approx 40% of cases approaches the service center twice thrice after the service which indicate that how they service the Bajaj Product. As you know my byke is in under extended warranty, when a person ask for the aprt replacement under the warranty they use to say they are not under the warranty for eg in my case they told me about the LED back light and right side contril housing but when i approaches to Mr. Arora(Service Area Manager) Mob no. [protected] than they changed the parts after heavy debate and most important they changed the Control housing repaired not the new one & i also informed them regarding this to Royal Service Manager(Mr. Katyal)Mob. No.[protected]. I am Global accountant and i know the Law language that's why i can convince them but think for the prospect of Common mam, my whole familiy is technical bakcground i know very well the technical specification.

NOTE: I am sure they changed the repair part and demand from you the new part as they filled the requsition note for the warranty part. Its my suggestion to you that please control your service check specially on weekend becuase they prefer the quantity instead of quality i hope you have a guidline to sevice any Bajaj product.

In recent secenario my byke is with them since last 8 days for engine issue and they are not giving the proper reponse regarding my query i.e. as they replaces the repaired part i am facing the same issue apart from Engine.Its my request you to please guide them to deal with customer in a proper way because every byke rider is not able to understand the technical language but in my case i will Sue if they told me that this is not coming under Warranty. My simple funda is i am facing the Engine issue i won't pay anything for any part. Simple thing if the base is faulty than the building can't be in good shape. As my byke is in warrant i need my byke ok.

If you have any concern please contact to the undresigend!!!

Regards,
Varun
+91-[protected]
+91-[protected]

Sir,
Myself Abhishek Chakraborty from Bhilai. Last month that is on July 7, 2010, I bought a new Bajaj Pulsar 135LS. From, the very first day, it is giving me a lot of troubles. The troubles started with a noise making rear chain sprocket. I consulted the showroom to rectify the trouble but they were unable to do that. Now a new problem added, this time one of the two bolts on the silencer head failed and broke down. No accident happened, but it failed automatically. The bike is giving me trouble from the beginning. I need help so that in future other problems are avoided. It has covered 3254 kms as on dated 17th august 2010. Its registration number is CG 07 LU 8365, Chassis no. MD2JDJDZZTCD00668.
For any further informations regarding this problem u can contact me at [protected]@gmail.com

Dear Sir,

Since i purchsed my Pulsur 150 CC on 27.07.2010 from Espee Motors , Roorkee it was a nightmare for me, as everytime i took the bike out i need to drag it for Kms. Since i purchased it the total kms i have dragged the bike is around 70kms..It was really a nightmare to me as when ever i start a bike i pray to god "ki aaj nahi drag karna pade".i talked to showroom also & they informed me that it will be ok after 1st service.Yesterday i got my service done at the showroom , but today morning again when i was going to my office i have to drag my bike for around 16 kms, which is really very embarassing.If the new bike gives such problem i can make out what would be the condition after 6 months.
Altogether i have a very bad experience with my Bike Bajaj Pulsur 150 CC.
Please look into it.

Regards
Satyajeet Singh
[protected]
Roorkee

I bought the bike from rohtak (haryana) on 02/03/2010 , its been hardly 3-4 months it started giving itchy noise from rear shock-absorbers. it has its Oil-seal leaked and Front shock-absorbers also giving thud sound. I contacted the customer care and then a mistry from sikar (JM enterprises) reapired only rear shockers it and assured me of fine working, but form the very next it again started making the same noise. And hence all my problems are still unresolved despite of repeated calls to bajaj customer care, all what i get from there is 'assurance' but no solution. Please help.

Dear Mr. Rahul Bajaj,
I have seen you on TV shows about lots of wrong policy of indian Govt and some times of foreign countery also. Have you checked up with your company?
A middle class faimly buy two wheeler by any how because of trust of indian company and we are watching from our childhood that one good company is providing services. But i would like to bring in your notice that you are cheating with INdian customer. There is no such strong law india so you people introduce third class product and not even bother about the customer . Do you know that spares of your
scooter name saffair is not at all available there is no service in your authorised service center within a span of 2-3 year. You are sittin in AC big bunglow just wants to do BLA-BLA about compititor but not looking inn your area of service.
Mr. Bajaj just because of this atitude your compnay buisness is going down day by day. You have tasted monopoly buisness and now other brand are providing good product with service so they are growing like any thing.
Mr. Bajaj if at all your company sence some responsiblity for customer then kindly respond other wise. I will wish to god that your compnay situation become just like my scooter. HAMARA BAJAJ ( )

Hi,
i bought Bajaj pulsar 150 from Kalyani Bajaj, mekri circle in 2007.I did not get invoice in 2007. Now I need Invoice for re-registration in chennai.

so I requested for invoice many times to bajaj guys. they are saying,they do not have 2007 record.

Kindly provide me invoice for re-registration.


Ravi

I bought new pulsar 135 cc with lots of expectations... but after 3-4 days i realized that it has some serious problems as bike get overheated even in very short distance. I aproached swadeshi bajaj service centre.But accrding to them bike is perfeclly fine.. they ruled out any problem in bike. it is very difficult to ride on this bike in rush hours.I approached them again & again but did not find any satisfactory solution... Please help me out...