Bajaj Electricals Complaints & Reviews

My name is mallikarjuna rao p, i have purchased bajaj 1500-watt immersion heater with 16a plug type on 02/10/2019, through amazon seller name is cloudtail india storefront with fssai license no : [protected].
For your information it's been not an 1 month purchasing the immersion heater and it's not working now i spoke with so many people from bajaj but i didn't received proper answers from them. i would really appreciate if you could look into the issue and do the needful.

I have logged the complaint for the sound in bajaj ceiling fan on 16th sep, since then logged complaint 4 times. The technician sujeet kumar visited 4 times but he could not rectify the fan until 30th sep; now he does not attend the phone. Customer care routed to vijay kumar but no response; spoke to saurabh shukla; sent him video of fan 3 times; he assured someone visits but now he also does not pick up phone. Customer care again routed to mr. Baneerjee but no response from his side as well.

I want to understand that if customer care does not have the authority to question the outsourced agency; then whom should customer go and ask for the repairing the fan.

Complaint numbers: 1. Del[protected]; 2. Del[protected]-1; 3. Del[protected]-1; 4. Del[protected]-1

I am swapnil baviskar from pune. I bought Bajaj microwave on[protected] from Bajaj Employees Co-operative credit society, it stopped working within a year . I have launched complain since 1-8-2019, i was promised to be repaired by executive within 3-4 days after visit.I have contacted several times and no service is provided to me, Each time i get a call and they ask me for model number and photo .Every executive just commits me about repairin in 3-4 days. I didnt get warranty card with this product but on box 2 years manufacturers warranty is mentioned.Bajaj Electricals have committed a crime and are committing a crime and such companies are shamfull for this nation.
My contact no is [protected]

We have purchased one bajaj pedestal fan from csd bengal tiger canteen kolkata on 9.6.2019.

The fan was lying fully packed in my house. On 27.07.2019, when i tried to install the fan after opening the sealed pack, i found the one of the blade is broken.

In the warranty card, it is written that warranty of breakage of glass is not covered but not breakage of plastic and that too a brand new unused fan. Such a worst quality that even within one month, blade getting broken and co. Is be fooling and cheating the innocent customers

Even after so many requests the co. Didn't give any heed to my complaint.

The quality of product, after sales warranty is really horrible, it should be brought openly to the public knowledge.

My mother who is a senior citizen has been continuously following up for a chutney jar replacement with your customer service & who so ever has been authorised by bajaj electricals to service the customer. Inspite of repeated assurances, nobody has turned up or called her with any sort of response. Bajaj electricals post sales customer service is pathetic.

Dear sirs
1. I had purchased two exhaust fans in the middle of the year 2017. I had got both these exhaust fans fitted inside my bath rooms, without any exposure to the direct sunlight etc. However, it is been noticed that the upper portion plastic portion of both the fans, the pieces started coming out on touching as if the material had outlived its life. As a result, when i started cleaning both of them, the upper portion had completely come out. It is interesting to mention here that both the fans otherwise are working perfectly but are lying in unused unusable because of the problem mentioned above.

2. It is intimated for the information of the company that one representative from bajaj electrical on my complaint came today afternoon. He outrightly informed that the fans were manufactured in the year 2014 as such they are out of warranty period. I wish to state here that i had bought both of them in the middle of the year 2017. The items must be lying in the waiting store with the company and subsequently in the chain of csd deptt of army, hence both the fans are still under warranty.
3.in view it is requested that the upper portion of both the fans may kindly be given free of cost, the item being under warranty.

With regards
Col subash chander joshi
[protected]

Ek ladki ka phone aaya ki bharti lokpal se radhika bol rahi ho aapne complaint thi, apki maujoda policy me agent code laga hua hai, isliye aapke pass sirf ek option hai ke aap ek nahi policy banwaye aur apka pura paise ek policy se dusree policy me aa jayega aur aap apne policy ko cancel kara lena fir apki account me sara paise aa jaenge, apke pass sirf 3 gante ka vaqt hai, maine online 29900 rupiye online transfer kar diye, jab mai bhari axa ki branch me gaya to pata chala ki vaha user cancel dikha raha hai, aur paise account me transfer kar diye gaye hai

They gave defective peice which started showing problem after two months.
I raised so many complain they are just telling we are following up and let u know.
One executive told me sir your fan will be replaced within one week. But i called back he told sir this is getting approved or so other excuses. I followed up with them so many times but positive responses came.
Complian : hyd[protected]

My details
Subhrajytoti
[protected]

Hi team,

I have bought the bajaj wall fan on 13 july, 2019.

Same day i found that there is a problem in movement.

I have registered the complaint on same day.

Technician visited and informed that the product will change within 2-3 days as he was not able to repair.

Now the situation is no one resolve my issue and problem still remains unresolved. Attaching the invoice for your reference.

Kindly help me to get this resolve.

Thanks & regards,
Abhishek garg
[protected]

We have purchased bajaj new shakti gl storage water heater 10 ltr in https://shop.bajajelectricals.com on july 10 2019 and we have paid our payment through net banking, here is our id
Order id bel001b1347727, after calling so many times to customer care also, problem is not resolved, after writing complaint here, they simply responded that item is not in stock, we will refund your amount, this is the second time i am writing here, till now the amount is not refunded. We have ordered water heater on 10th july 2019 and paid full amount in advance through net banking, till now[protected] amount is not refunded.

Compliant no. 17774908

Sir,
After repeated request to your customer care executives there is no response from your side regarding my above complaint.
They are provided mobile numbers to contact for repair the fan but no one has responding. 3 days before a lady has received my call and she assumed that your mechanic will reach within 3 days. But no one has came till date. Iam requesting you from 16.06.19 and today is 28.06.19.

I think bajaj people are not interested in take care of their customer.

If you can please help.

My bajaj mixer stopped working one month ago. It is under 5 years of warranty and i raised a complaint by calling customer care. They sent a guy who told that the motor needed to be replaced.
But since then i did not get any response, though i called customer care multiple times. Every time they say that it would be resolved soon. But nothing happened since the last one month. Can this be looked urgently?

Twice complaints have been raised. The visiting technician checked the same and intimated that the motor needs to be replaced and would return with the motor the next day. Two weeks have gone past. On calling, he promises to visit the next day. The fan is under warranty, the details have been provided to the technician. Complaint numbers are PUN[protected] dated 11 June 19 and PUN[protected] dated 22 May 19. Mobile used for calling is [protected].

Hi, This is Alok. I Bought Bajaj Electric Rice Cooker with Model Bajaj Majesty RC X5 in Flipkart on 8th March 2019.Recently on 6th May 2019 Rice Cooker Got Faulty and Not Working. Then I Raise a Complaint to Bajaj Service Team. But, Response is Very Bad. Saying that will Resolve in 3 Days. Still No one is Responding.

Very Bad Experience with Bajaj Electricals.
Need Support to get it Cleared.
Thanks

I am feeling sorry for purchasing a Bajaj electric rice cooker. It is more than one year is over, but I can say confidently that we have hardly used for one month continuously. Yesterday I lodged a complaint 4th time. Previously I never lodged complaints on any product with this frequency. If I have d chance to advise customers I will advise them not to purchase Bajaj electric cooker. After sales home service is there means I thought of in another way. I never expected that I need to book complaint every month. Thank you

I have log a call for cooling issue. From my registered mobile no.[protected]. Service engi visit @ home after 3 days from the date of complaint and he fit the new machine and charge 650 from me. same day machin working stopped and i have call him and asking for change it But from more than 6 days neither bajaj engi visit @ home or Bajaj call centre and area service head respond on it.

Very poor service I have seen from Bajaj.

We purchased a wet grinder on 25th May, Saturday and noted that the drum was leaking. We booked a complaint on 26th May Sunday with the customer care. We were informed that the issue would be addressed in two days. But no one has attended the matter so far. We called the customer service a couple of times later in the week. But the problem is not resolved.

Its now about two weeks since we booked the complaint. No one cares to bother resolving the issue.

Please resolve the problem.

Yesterday i have bought a brand new bajaj cooler dc 2015icon first day performance was really impressive but next day it's pump created a problem and is not taking water don't know why. Bajaj is our country's most reputed company and this kind of services are not expected from bajaj electricals. This is really very disappointing. Please take serious actions regarding my problem. Send your engineer as soon as possible.

I got constructed a new house building and required fans for my new building. My friends and relatives suggested me to go with either havells or crompton. One of my customer at bank mr. Dharmendra bohra, owner of mahaveer electricals and electronics suggested me to go with bajaj as this is an indian company and cares for customer. I bought 10 ceiling fans 3 exhaust fans and 2 wall fans total 15 fans of bajaj itself. I had to buy a small ceiling fan so i went to the nearby dealer of havells. When i told him that i blught bajaj fans, he said that i have done a mistake. Now, there will be always issues with fans and technician will be visiting my house. Whenever there will be an issue they will not accept their fault and blame inverter or air cutting. He also promised me that if there is any issue in havells in a month, he will replace the fan. The day before grih pravesh the fans were installed and one of the bajaj ceiling fan was making noise. Mr. Dharmendra bohra arranged a call for technician. The technician visited my house on the same day and told me that noise is coming because false roof (Pop) is touching the fan. When i inspected there was sufficient hole on false roof but then also i asked my electrician to extend the hole. After the hole was extended, there was again noise. The technician opened the main unit of fan and removed a rubber part. He said that sometimes fan makes noise due to this rubber part. On the very next day, noise was there and the technician from bajaj again visited my house. He said that this voice is due to air cutting. I was not present at home at that time to argue with technician. I decided to contiue with the noise.in a week, the noise from fan was increased. I made a video and sent it to all concerned people. The technician again visited my house and after spending half an hour he said that this voice is due to inverter. When i asked him that why the noise is coming when fan is operating on raw power and not on inverter? And why the noise is not from other 15 fans when they are also operating on onverter? Or i have to call technician from luminous and they will give proper reply to you that luminous company has not done proper r&d work that they failed to operate even a fan smoothly. There was no any reply from his side and he said that he can change the motor. I was very much annoyed with this kind of behaviour of technician. I registered a complain online and i received a call today on 16/5/2019 from mr. Lokesh dadhich from bajaj and his mobile number was [protected]. I explained him the whole matter. He said that i should go with what technician is saying and get the motor changed but i no more beleive such people who don't have honesty or ethics. I asked mr. Lokesh for replacement and he denied. Whatever the dealer of havells had said was true and the excuses were the same as he told. I read a story of some person who bought a hyundai car and was delivered a car with a small dent. He denied to take the delivery and hyundai arranged a replacement. While buying the fan there is no such way to check the operation of the fan and at the time of installation, the fault was observed. Is this not the duty of manufacturer company to replace the faulty product? I would have accepted it if there would have been a minor fault and that also would have been sorted out but changing the motor of a fan is not accepted at all. Is this the way bajaj treats its customers?. I am not concerned with the cost of a fan but i am really interested to see how bajaj deals with this. Does bajaj really cares about a customer or i have done a great mistake by buying a fan from an indian company.

Hi,
My name is archana dhillon.
Problem : — i bought platini sm01 5.2-liter 8 speed 1000-watt tilt-head stand mixer (Marsala) from “amazon.in “on 2 nd may 2018. It has two years
Warranty. It stopped working in november 2018. (Just in six months)
We talk to amazon customer representative. He told us to call seller “cloudtail india”.
We contacted them and they further told us to contact bajaj electricals and send us the number.
Finally, we contacted bajaj customer representative and their service guy came in december.
First time he tried to look for problem and took the machine with him. He told us that product is going
For repair. He came after few days with machine. He told us that machine is working now and left. We
Believed him and tried using machine next day in the morning. It worked just for few seconds and again
Stopped.
We called them again. As usual guy came second time and took machine and told that there is problem
In motor we will repair it. He again came back and hand over us faulty piece and left.
We called them again. He came third time for repair and told us that now problem is in pcb (Printed
Circuit board).
Last time he came was 13/03/2019 and never showed up again. We have the receipt this time where he
Has mention his name, date and problem in the machine.
We are calling then from last two months. They have same response every time that “ we will repair
Your machine and our senior is going to call you”. But they never called us.
I was so frustrated by their behavior that i even emailed them that i am going to file consumer
Complaint. They reverted back that they will definitely going to resolve the matter and give us another
Number of their head. Again everything is still the same.
We even tried to contact amazon. They also assured resolution but nothing is happening.
Conclusion: — they have sold us faulty piece. Product worked for six months and from last six months
It is with bajaj electrical. So one year is over. As the product has warranty of two years so they are just
Doing time pass to cross that time. They are sending us faulty product and taking it back again to cross
Time limit of warranty.
What documents i have : — bill, warranty receipt, written slip by their service representative, follow
Up emails and their response (Amazon, cloud india, bajaj electrical)
I request you please help me in getting my refund. I spend almost rs. 20, 000/- for my mom as a
Mother’s day gift to ease her life. Now i am in the middle whether to buy another product from different company or wait for them.

Please help and guide me.

Regards
Archana dhillon