Bajaj Electricals Complaints & Reviews

Dear sir,

With regards it is to inform you that i had purchased one gas geyser of bajaj on 02/12/2016. At last season it was worked in good condition but in this season it is not working properly. When we open the tap of geyser, geyser starts burning the element but after few second it turns off whereas we have connected new gas cylinder with it and water comes cold from geyser point.

Kindly look into the matter and solve the issue at the earliest.

Thanks & regards

Mahendra parmarthi
1181/1, civil line,
Jhansi
[protected]

Hi good morning i purchese a oven on 19th oct at jubilee hills branch (Inv no: 1212/17g/s-12531) thay said delivery will be done with in 3 days. Continues follow ups also i am not geting any response. I tried customer care also but they r telling we are not respose for delivery status. When ever i cal branch they r telling today we wil delivered or they r telling no delivery staff avalible. Self speek with maneger mr. Kishore, sandhya and shyam. My small dought is if they are not able to delivered the items then why thay are selling the goods. I am wondering such a big company (Bajaj) no one response and they even dont know how to speek with customer. So kindly inform me when i will get my oven. If they r not able to deliverd return my money back
With regards
Srinivas. Kv

Sir i have i have already comp-lent to your comp lent center for our geyser not working in proper way i have purchase on date (10/10/2017) comp lent date 23-oct-2017 i have revived mess ease from your side (Your bajaj call id kun[protected]-1 share secrete code — to engineer

But up to till time no any response / call received from your side
Plase shee the matter and resolve urgent basis why are delay

I am sorry to say your customer care executive and your service centre executive all are irresponsible and all are lier. My complain no is 12601303. Which was pending with you from month of september. Your executive taken from me rs. 1700/- but not repaired my induction. Several i informed your customer care execute as well as your service centre executive (Javed-[protected]) every time they saying we are sending our executive but not send yet. All are fraud. Noboby is there to take responsibility.

Bajaj electric is fraud.

I purchased bajaj majesty 25 liter geyser on 12-nov-12, as per product i have warranty of 5 years on water tank. Recently i observed leakage problem in water tank and register complaint number no[protected].

Complaint was addressed by sr enterprises, indirapuram. A very unprofessional service center they don’t have sense to talk to their customer. They are not bother about whether customer is satisfied or not the only thing that matter for them is service charges.

As per visit there was leakage in water tank, service boy told be to give 350 rupees as service charges and water tank will be replaced in 3 to 4 days as it will be shipped from company. I trusted him and gave 350 rupees.

Later i got an automated message on my cell that my request is resolved. When i approached service center they are now denying and saying water tank can’t be replaced. I as an customer need to talk to their manager for approval.

Why i need to talk to any person for approval. I purchased the produced. I have original bill with him what else is required. A very unprofessional way to deal with customer don’t have any sense to talk. Rude language.

Sorry to say i won’t purchase any bajaj product in future and will neither recommend anyone to purchase due to pathetic customer service.

Dear team,

This is to inform i have purchased new fan 22 dec 2015. Sr no of the product is s3420215 nd 04579. The fan voice like tak tak... Nd it was very horrible. I have attched fan voice. I have complaint allready fourth time. First complaint was 4/3/2016, ([protected]) second complaint was lounge12/1/2017,[protected] third complaint was lounge
5/4/2017,[protected] fouth complaint was lounge 22/10/2017,[protected] but still my problem not resolved.

Bajaj companies fan is in complaint in guarantee period since last 2 months. Fan is having 2 years guarantee.
Already compliant registered twice to bajaj electrical company nobody cares to respond. Wanted a full refund and replacement of product. Its a pity that a company like bajaj doesnt care for its customers
Bajaj bahar 1200 mm fan
Serial no 63825
Earlier complaint no[protected] and
No 12541875

I bought a bajaj induction icx7 from mahavir the home store, santacruz west, mumbai-400054 dt 28/11/2016, i have already lodged 16 complaint over phone at customer care no. As well as at local service centre. A technician attended but could not set right the defect. I have been repeatedly calling the local service center as well as the call center of bajaj to take an initiative for rectification of defect. But i have not noticed any progress to resolve the issue till today... Since its warranty is about to get over on 28/11/2017.

I bought a bajaj food processor from bajaj electrical website on 10th october 2017 while booking the product there was a free gift esbeda big bag on the product. But on delivery i dint receive the free gift along with the bajaj food processor which was ordered by me. I have the order number for bfood processor & free gift. Please update me on this.

My regd mobile no is [protected]. Kindly access the complaint regd by me on 22 sep and your ack del [protected]-1. This complaint has not been resolved, despite dozens of calls to your delhi office. I have not been able to contact ms anjali your manager on phone [protected]. Seems the manager is either too busy or does not care to speak to customers. Its frustrating. We have been without geyser for 23 days now.

Pl look into this case and advise me by text on my regd mobile no. My email add is - [protected]@yahoo.com.

I purchased a 10 gpu geyser 2 years ago. But it has developed water leakage problem. I have already lodged complaint over phone at customer care no. [protected] as well as at local service centre about 50 days back. A technician attended once but could not set right the defect. I have been repeatedly calling the local service center as well as the call center of bajaj to take an initiative for rectification of defect. But i have not noticed any progress to resolve the issue till today...

Sir/ma'm, this is to inform you that i bought bajaj ledglow 648 lr on 26.04.2017 through defence canteen in joshimath, distt-chamoli, uttarakhand (246443). It worked ok for around 5 months but didnot get charged later and stopped working. I talked to defence canteen personnel and since its warranty is about to get over on 25.10.2017 (6 months warranty) i am worried as no bajaj representative has visited the place. Please kindly arrange for some rep to attend to my query.
Thank you.

Abhishek kumar
[protected]

I has purchased a bajaj maxima dx fresh air 250 mm on 27.08.2017. However the product was faulty and did not work. Subsequently i filed a complaint with the customer care of bajaj electricals on 03.09.2017 having bajaj call id: del[protected]-1. No company executive came for the repairing the fan. Subsequently i filed another complaint with the company's customer care on 29.09.2017 having bajaj call id: del[protected]-1. The customer care executive told me that the company executive will visit for repair between 30.09.2017 to 02.10.2017. However i received a call from the technician on 02.10.2017 that he will be visiting my home on 03.10.2017. I was awaiting the company executive to visit on 03.10.2017, but no one came. It is after waiting for more than a month that i am forced to file this complaint. Please help me resolve the same at the earliest.

I bought geyser bajaj caldia in. Amazon which was delivered to me on 27 sep 2017 on the same day i requested for free installation.. But till the date no one taken seriously the issue. I have raised the installation request twice in these, 10_15 days.
But no response from bajaj customer /electrician.
Mobile number [protected].
And service request numbers are
12728037
12780915

This complaint is regarding bajaj induction popular smart.
I bought this product on 02/05/2017.
And in this duration it collapsed twice, each time i got it repaired. It collapsed today (Third time) again i am very much frustrated with this product. I need permanent solution. I need replacement of this product.

Its under warranty.
I am very much unsatisfied with this product and your support.

I bought a wall fan approximate 2 month ago within 2 month i made a complain 3 times into the customer care. But every time they raise a new complain without told the status of previous complain. They are making me fool, even the person who are seating at hight post they doesn't make a sense to talk with customer. I talk to lots of buddies like ragha aggarwal, nariender vat, pritam giri, vishnu.

I brought a new fedtrial fan in bajaj electrical on may 2017 but now it is not working i spend too much time and money waste but no use, now i requested to fan will be changed in my house, otherwise iam going to consumer court, any way present will be changed my complaint taken back, my address m. Ramachandra rao, srikakulam, andhrapradeshponduru, cell no [protected].

I've purchased bajaj majesty duetto lpg 6-litre water heater (White) b014hdj7ze on 22 november 2016 through amazon. It worked for only 3 months properly then not at all started. While purchasing they said it has 2 years warranty. But this fraud company not at all listen customers problem & not even trying to repair their product even after continues complaints to their customer care. Complaint number 1. Ban[protected]-1, 2. Ban[protected]-1. If we call to them again call centre people will say you will get a call from our engineer within 2 working days. But none of the people has never call to me till now.

Hi,

I would like to file a complaint regarding bajaj electricals. I purchased a room cooler 6 months back and since then i had filed a complaint regarding the cooler 7 or 8 times. I had purchased tc 2008 model. The day i bought it, it was said that it will not create any problem. But ever since i had purchased it i am only facing problem. Instead of making me cool it had given me headache. I would request to either replace the cooler or else give me refund. Otherwise this is just a consumer complaint forum. I have the credibility to go to consumer court as well.

It is really an irritating experience with bajaj product service.
*why should we buy bajaj products?*
I am very disappointed with the service rendered by bajaj electricals for bajaj gas geyser model gwx 03. I am briefing here the sequence of handling the complaint
1) i started facing a problem “gas geyser ignition used to stopped after 30-40 seconds and after restart, it was again working for 30-40 seconds” in jun’17
2) there was no helpline number available with local vendors and even on internet, somehow i got helpline number [protected] from some bajaj personal loan (How funny!) and registered the complaint number mum[protected]-1 on 28/06/17
3) the engineer arrived at my home on 03/07/17 and stated that all the spares parts (Thermostat, thermo sensor and circuit) without checking the problem. When insisted to check the problem in steps, he did some setting / cleaning and the geyser started working; i happily paid the service charges of rs. 300/-
4) the problem recurred after 6 days and hence reported back to mr. Nilesh [protected] /[protected] and he assured me revisit of service engineer, but nobody arrived. There was no information passed on, after follow up i understood that they were waiting for some spare parts. Mr. Nilesh stopped picking the ring there onwards
5) when once again tried for help, helpdesk registered another complaint mum[protected]-1 and then mr. Kalam [protected] contacted me and visited on 28/08/17 and once again stated the same thing that all the spares parts need to be changed. When insisted, he checked the geyser in steps and then replaced the parts one by one, but the problem did not resolve. He asked help from his senior but he was not available hence i asked him to visit next day. After that, there was heavy rain for 2 days in mumbai.
6) when followed up, the service centre person mr. Sawant[protected] had assured me to complete it on 01/09/17 but nothing happened. I got an sms on 01/09/17 stating that “you are not reachable and contact within 24 hrs” hence called back helpdesk; they registered another complaint number mum[protected]-1
7) i called service centre for escalation to ms. Aparna[protected] and she replied me back that manufacturing stopped for bajaj gas geyser model gwx 03 and spares are not available
8) once again mr. Kalam contacted me after several followups and visited the place. This time stated that “*there is no warranty / guaranty of spares*”. This was really surprising me and hence contacted his manager mr. Nilesh and then area service manager mr. Srujan and mr. Sujay sinha, all of them reciprocated the same thing. When asked to give this in writing / email, first they hesitated then agreed but after 15 days of follow up - still there is no reply.
9) i asked mr. Kalam to restore the original problem and noticed that the spare he replaced was wrong (Probably due to which it didn’t work).
I am very confused for the following
1) why there are multiple complaints booked for the same issue?
2) why service center in-charge is replying that spares are not available when i had received them already?
3) why there is always a different person to respond and customer need to repeat story again?
4) what is complaint resolution time?
5) why the technicians are not competent?
6) what is special technology used in product for which the spares are not available?
7) why response time is so poor?
8) why helpdesk do not have any control on service center?
9) why helpdesk was hesitating to give me escalation number and email address?
10) why they are not responding in writing, if it is bajaj policy?
11) why there is no spare parts warranty if original supplied?
12) how the customer will get confidence that new spare part will work?

And above all,
*why should we buy bajaj products?*
It is really an irritating experience with bajaj product service.