Bajaj Electricals Complaints & Reviews

I registered a complaint about leakage of water from geyser. After two weeks technician came and found out that all the bolts are broken and gasket is also broken. He said by next week he will come and fix the parts but its bee more than a month and i see no body even after several calls to support and technician guys. They just give fake assurance that i'll get a call after 3pm or 4pm, i don't know why but i never got those calls though.

I've given a iron box to a service centre in bangalore with registering a complaint and called the mechanic for a status but he says you didn't register a complaint, later on again i registered a complaint by calling bajaj customer care... They said we'll send complaint number immediately but they didn't by seeing all these i come to know in bajaj name they're cheating customers and fooling.. No proper service i'm fed up off this bajaj brand and i advice indians not to support by buying with such type of cheap character companies like bajaj appliances.

One month back i bought this product. It stopped working from 5th day onwards. It doesnot work conitneously. It may stop working between cooking and it takes much time to heat. I have given complaint many times but my problem is not solved. They will say that we will come but they will respong immediatly. They never care about the customer issue. Please tell me how to case fail in consumer court.

Lodged the complaint about non working of bajaj food processor which started giving problem within 2 months of purchase. Immediately after 3-4 hrs received a call from the mechanic and hearing the problem he told that a new part is required and will get back, once argued that you have seen the product he told he knows everything. However, he never turned up.
After 3 days once again called the customer care they informed that the mechanic told them that there is a problem for spare parts. She shared a number and asked me to contact them. The number shared is [protected], which is not in operation.
In a fix. Suggest not to purchase bajaj products.
Will campaign in social media as well.

I recently purchased bajaj food processor fx-11. The product was faulty and smoke and fumes started coming after 1 week. I have raised an complaint to replace the product the technician came, but no response after that, its been 25 days now.
Every time i call customer care they say we have registered a new complaint.
Complaint no 10392350.

Product details:-
Bajaj fx-11 food processor
Order no.: [protected]
Suborder no.: [protected]

I also attached the mail chain in which there is no positive action taken from bajaj electrical customer team

Dear Sir,

Refer Bajaj Call No : MUM [protected]-1 dated 13th Sep2016 compliant lodged for the above model - Profound Leak thru the Safety valve .

As of date 8 days have lapsed, untill now the above lodged complaint is unattended despite of calling / reminding every day in the customer care number[protected]

Sir, pls understand that hot water is paramount requirement on day to day basis during the rainy season.

Hope atleast you will assist in resolving the complaint.

Regards
Sarathy Jagadish
E.Mail : [protected]@hotmail.com
Mob : [protected]
Time : 08.14 am on 20.09.16

My order number is BEL001B0121757 and I placed order Bajaj Majesty New SWX 4 Sandwich Grill Toaster on 17th August 2016 through the Bajaj portal and I made online payment through debit card of Rs 999:00 and received damaged product on 24th august 2016. Although the product has been picked up after complaining at customer service desk and since date I am calling Bajaj customer service desk on this number[protected] for replacement or refund but I still haven't got the replacement nor refund and Mr Surendra Singh & his team is telling me to drop mail in this regard but didn’t received any mail or call from their side till now. They are only saying “chama chate hain chama chate hain”
I called Bajaj customer care 30 times for the status but they didn’t give me any status regarding my product. Once time Mr.Surendra Singh is telling me that he is spoken to financial department to settle the issue by initiating refund in stipulated time and after one week when I called to Mr Surendra Singh to knowing about the status he is telling me that your product is still not showing in our warehouse…Wow what is the status….? When I ask to Mr Surendra Singh to talk with his senior then he is telling me that he is the senior in this customer service desk. Wow Senior has no status about my product. I tell him if you don’t have any status then I am moving to consumer court or police station against your company then he is saying you can go and should register the complaint against our company. The advertisement says that this company inspires trust. Well, clearly that's not the case. Who is responsible for this kind of service. It is sad that such an old company has such poor service.
I am very much disappointed with bajaj electrical service since being a brand name, I opt for direct purchasing thorough bajaj website instead of going thorough other shopping website. I don’t know why they people think that customers are idiots that they don’t know where they have booked their order.
I think due to such response I need to think about moving to consumer court against company for humiliating me and cheating my money.
I have already made the complaint over email and phone call. I have been asked to wait till Thursday this week to get the product replaced or refund . If that doesn't happen, I will move to court.

Thanks and regards
Abdul Azim Khan

I took Bajaj Turbo cooler in April 2016 and from there onward every month there is some problem in cooler .After making complain every month technician comes and rectify the problem. As of now I have lodged 5-6 complaints and now the situation has become worst .Again I lodged a complain today and the complain is assigned to PRAGATI ENTERPRISES GHAZIABAD. When their executive Mr Manoj came here as a technician I told him the entire situation which I am suffering and asked him to replace my cooler as every month it has technical issues. He started being rude with us and told that any decision will be taken by Mr Vikash (Regional manager under the area of Pragati Enterprises). Further, while conversation with Mr Vikash I explained the entire things and requested for replacement, he again stared misbehaving and said ”REPLACEMENT TO NAI HOGA, JO KARANA HAI AAP KAR LO”. Our cooler is in warranty period. How can he say like this!
Worst service experience of BAJAJ Cooler, it’s pathetic.

HI,

I am Purchasing Bajaj Pressure cooker through online bajaj electricals site,

and they send me wrong product and i am return the product, on 3rd sep,

but still now i am not getting my cash,

i emailed three times and two times i called customer care services but they are not reply and didnt any information.

Plz look in to the issue and get me my money.

thanks

I bought a bajaj induction heater model - ic-7 in last[protected]. Since last two months a major problem having whenever i desired set point entered then after few minutes automatically voltage increases or decreases. I was also complaint logged in your site, your service engineer also attended but inspite of problem could not solved till now. For your information call no. Is bajaj call no pat[protected]-1 which secret code is 6823.
So, please look after into this matter & solve my problem as soon as possible.

I bought an induction cooker on November 2015. Last week on 27th September 2016 it stopped working. We registered a complaint on the same day but Custer care people were not at all helpful to get the complaint closed. Today it is 4th September but my complaint is still pending. I almost called the bajaj customer care more than 10 times and every time they promised me that their senior management will call me back and my problem will be sort out. But very sad to say that I didn't get any call and no one has turned up to get the complaint done. Once they have provided me the technician number of Mr Raj Singh who covers the wadgaon Sheri area of Pune area. I called him more than 20 times and daily he assured me that he will get it done but I was shocked that now he stopped taking my calls.
Now I will suggest everyone not to go for Bajaj products. And I am going to register a complaint in comser couts. Really worst product experience ever I had.

I have made complaint to bajaj elecctricals around one month back when my microwave oven 2100 etc which stopped working. The product is almost in new condition whereas warranty was expired, however, service technician visited home and asked to pay 350/- as service charged and ensured that oven pcb would replaced since its faulty and taken out from oven for replacement.

However, despite passing more than month and regular follow-up they are refusing to repair or replaced the pcb and giving excuse that its not in their stock. My microwave oven now is good for nothing and as per bajaj electricals they can't do anything and even stopped to pick my phone. I have made almost 4 regular complaint regarding this but all goes in vein.

I surprised when they are selling the products than why the requisite spare parts not made available. Would it mean that product purchased from bajaj would have to be thrown out once inoperative due to faulty part.

Navneet
[protected]

Grinder is not working and there jars broken while grinding (jars fibre quality is totally worst). So send your engineers to replace this grinder set. Product GX3 mixture grinder with 2 yers warrenty.
Sl no. Of product H[protected]
Purchased on 15 march 2015
GC SL. No. 3151845
Dealer adress- Priya Steel Emporium Mahanadi Complex, Shop no 12, 13 Niharika Road Korba C.G.

Inordinate delay and harassment in repairs to our bajaj platini food processor px 80 f
_
The upper part (adaptor) of the body of our bajaj food processor got damaged through a fall in the kitchen. i would have taken it to a local repairer of such appliances but on my wife’s insistence, we decided to get it repaired from company's service centre.
Through the company' customer care centre, mumbai office, i could get the local service centre address as “ m/s pragati distributors, shop no. 702, 1st floor, keshoram complex, sector 45, chandigarh. on the net, the names and addresses of company's old service centres were only mentioned.
I took the food processor to them in the month of march, 2016. their technician, on checking it, gave me a rough estimate of rs 200/- for replacing the damaged component and a week’s time to do the job but also said that he would confirm it on dismantling the unit.
The motor etc was checked by him and it was working fine.
One week, two weeks later, when contacted, they said that the part to be replaced, had not yet been received from m/s bajaj.
When contacted again thereafter, i was told that though the motor was in working order, but its bushes had worn out and it would be required to change the motor as a whole because spare bushes are not supplied by m/s bajaj. so i said o kay, do it.
By that time, a month had elapsed and the motor had not been supplied by m/s bajaj.
Obviously our kitchen cannot be run without at least a mixy. so we were left with no alternative but to purchase an isi branded new mixy from the market for rs 1950/-.
After the motor was made available and replaced, i was told that they were further waiting for some lever to be fixed up which was taking time to be supplied on the part of m/s bajaj.
Finally after regular chasing up with them, the food processor was repaired for a total cost of rs 1900/- plus by mid july, 2016. the motor (rs 1239/-), upper main part of processor body (rs 221/-), adaptor (rs 185/-), lever set (rs 54/-), coupler (rs 52/-) and spindle (rs 18/-) with labour charges of rs 150/-, were provided.
After taking the repaired set home, we found that the processor bowl and jars were not sitting properly on the processor body because the base diameter of the replaced body was slightly on the higher side, so that the processor bowl could not be turned in anticlockwise direction to click it in place and without which the food processor would not work at all.. likewise the liquidizer jar was also not fitting properly in its location on top of the food processor.
I had to go back to company's service centre with these problems. there the technical expert checked and found that yes, the bowl and the jars were not sitting snugly in position. he even tried to fit a new bowl in position from his stores but was not successful. he said, what could he do when m/s bajaj were supplying non matching different sized parts.
I was told to leave the processor body over there with them and they would get the needful spare parts for replacement from their local godown. that was in mid july, 2016.
Since then, more than a month has passed and my bajaj food processor remains unusable. i have been contacting the service centre regularly but no final outcome as yet. once, on talking to their technical expert, he said that if i desire, the old body could be re-fitted in place to tide over the situation.
So now almost five months have passed, regular chasing up with company's service centre, a number of visits to the service centre, and had to purchase a new mixy for rs 1950/-to run the kitchen and having also paid rs 1900/- for the repairs of the food processor, we remain where we were five months back when the upper body part of the food processor had got damaged.
We go in for bajaj products considering these of high standards and also expecting quick service from their service centres and see what is the state of affairs as brought out above.
These days, the company is advertising so assertively the bajaj electrical products, in the media. with my above mentioned experience i don’t feel like purchasing any more bajaj products in future.
Offering initially good quality products is one thing but offering customer friendly quick after - sales service is equally important.
M/s bajaj : please have the above case looked into and do the needful.

T s kalra; mob : +91-[protected]

I have purchased two ceiling fan of bajaj tezz brand in february 2015 which is under 2 years warranty. After 3-4 months the fan was very slow and the air was not good. I have complained to customer care, after that service man came and changed the coil. Again the other fan had same problem.
Like this till today i had complained almost 5-6 times vide my mob no. [protected] but the fan still not working after several repair. I can't understand what the service man repair. Kindly exchange both the fan, i am fed up of complaining again and again.

Hi purchased morphy richards food processor a year ago and used the big jar for twice. And two times coplers are broken. Raised the complaint for first time and technician came and changed the coplers and charged 60rs which actually costs 15rs in the market. Second time i have used again came across same issue techincian came and try to give the same resolution by charging money in stead of finding the solution, so i said i dont want the service if the resolution is going to be same. I tried reaching the service center manager vijay& ramakrishna but i didn't got the resolution. I have raise the complaint for third time and technician is not visiting to fix the issue and manager are also not responding.

This is the worst service i ever got and i won't recommended any one to buy this kind of products from morphy or bajaj electricals.

Registered mob no: [protected]

I purchased three burner gas stove from jammu with bill and guarranty card in the month of january this year. after using it for only six montha the toughened glass of stove showing cracks and looks heated red at many locations .
now i want to replace it
plz help
i call many times customer care they tell us to reach to your home
till date no cm

Its been a month and my query is unresolved which is a reason for me to file a complaint against bajaj company. I never got a such 3rd class response from any vendor site. I recently ordered online bajaj otg from bajaj official site and received a damaged product in july;16 and on the same day registered a complaint in customer care and requested for returning the product and refund me the money back.
They sent their courier person to take the product back. I am so surprised to hear when i made a call to customer care again after waiting for 1, 2 days that they will notify me about the damaged product receive but received no reply from bajaj side and when i made a call they were saying that we didnt receive your damaged product or any complaint regarding this. I was like then where my product gone then if its not in your knowledge.
I sent mr. Raghav (Area manager) of our city invoce copy and pics of damaged product as well as receiving copy of courier person.

Now, all of a sudden i received a message two days back that your order has dispatched. I mean who told bajaj company to do so. Without any prior notification they are doing what they want to do not thinking about customer at all.
This is the way you treat your customer.
I want my refund back at nay cost. Also reply me a valid answer, no fake commitments by this week.

Dear Sir/Madam

I was purchase a bajaj induction cookware on 01 Jan 2016 but it was stop to heating in the month of Last week of Jul 2016 and repair by your engineer.

But same product was again become unserviceable being internal damage, and the same complained to your office and we find complain No LUC[protected]. Your office has assigned to Manoj Electrical to resolve the issue but till time no give any call or no engineer attended on site

Therefore you are requested to look into the matter and solve the issue immediately

Regards
RP Singh
Registered Mob No [protected]

Dear Bajaj Service Team,


Reference is made to below mention complaint was lodged on 3rd July 2016.


After lodging this complain, I had been continuously following with Call Center Number, there after I got Mrs Anjali number, I spoke with her and the she directed to Mr Anurag. Even after contacting all these escalation, my all 04 fans remains defective from Day 1 f the purchase.


This is a cheating from Bajaj & not acceptable.


Anjali & Anuragare not taking escalations seriously. Call center is just giving lip service. Engineer Laxminarayn who visited the sire never revertred back. when I tried reaching out with him, it was to my surprise tha he used a another engineers phone to confuse me so that I will be never able to contact him. some how I manged his number and contacted hin today. But, I doubt he will do some this.


Bajaj being a repted name in market has PROVED AS A CHEATER AND LALA COMPANY. I WILL SUE THEM IN CONSUMER COURT.


Regards,


Cdr Karan Singh


From: Intranet Server
Sent: Sunday, July 3, 2016 2:54 PM
To: [protected]@hotmail.com
Subject: New Call Registration with Bajaj Electricals Limited


Dear Customer,

Thank You for Registering Complaint with Bajaj Electricals Limited. The Details of your complaints are as follows :

Complaint Code Product Group Model Secret Code
DEL[protected]-1 Ceiling Fans Regal Gold 1200 mm Topaz CF 8245
DEL[protected]-2 Ceiling Fans Regal Gold 1200 mm Topaz CF 6474
DEL[protected]-3 Ceiling Fans Regal Gold 1200 mm Bianco CF 6923


Our Authorised Service Center will contact you soon for resolution of your call.
Kindly share your Secret Code to our visiting Technician once he resolves the complaint to your satisfaction.

Thank you
Bajaj Electricals