Bajaj Electricals Complaints & Reviews

I have purchased bajaj platini geyser from v.K. Enterprises, timber house, shimla in the year 2015. It is not working. I have lodged complaint. The electician has visited my house but failed to repair it. It is requested to look into the matter and it is requested that the geyser may kindly be replaced as it is in warranty period. We are facing lots of problems as me and my wife are working couple and i have to take leave and go to home to attend the electrician. He is not able to repair it.

I have purchased 2 bajaj spectrum superfast wall fans last year 20th feb'15 in rs.1750/- each with 1 year guarantee. Now on 30th apr'16 one of them stop rotating and the company authorised technician told me to replace the motor will cost me rs.1300/- plus service charge rs.250/-. So is it tolerable to repair a fan just after 1 year in rs. 1550/- when you purchased it in rs. 1750/-.

I have purchased three ceiling fan in the month of jul 2015. Now I have registered complain regarding unusual noise from fan vide complain no. 9662237 dated 27/04/2016. Now the technician is telling that I have to remove the fan from ceiling for repairing but there call centre is telling that it is technician job. Now in this summer we are suffering without fan. Please resolve the issue as early as possible.

I have purchased a bajaj food processor last year 6/7/2015 and they written down on this product 2 year warranty provided by bajaj to customer. Today i call to customer care about steel jar not running properly they said to me your complaint booked . After few hours bajaj service center member call me and said come to our service center. I gone there and they checked jar and just solved my jar problem without any product changes and asked me to give 50 rs . So if bajaj written down 2 year warranty on that product so why they taken 50rs for this solutions.
I never purchase bajaj product again.

(For Kind Attention of Mr.Shan)
Sir I had purchased above cooler from M/s BEE PEE ELECTRICALS Sanjay Place Agra on 20.4.2016, from Ist day when I started the cooler, I could not sleep due humming novice from motor, apart from this whole the water from tank spared on floor of of the room, also there is no cooling of cooler. These 3 complaint have attended by the Cooler mechanic shri Dixit of Maharaj Electricals Agra. I had all the 3 complaint to the said mechanic, who without attended the complaint got signed the Job order, , not told me what is the from, what does mean ? I had completely kept in dark .The secret code I had received through SMS has called for by M/s BEE PEE ELECTRICAL also for better control as said, till date I could sleep on account of improper working of cooler, the product sold out to me quite defective and able to use in house, It has created the tension with forger and cheating by the Service centre of Bajaj Electricals, therefore I request that-
1. The this product may be replaced with tested one.
2. If not, Rs 10000/ paid to the Dealer M/s BEE PEE ELECTRICAL may refunded back to me .
3.What is that take up action against Service Centre firm M/Maharaja Electricals, Agra.
4. I will wait your action taken for 15 days, failing which I report this mater to Cosumer Court and media.
4. Customer name ...Pooran Singh
Product no DC.2016
Sr. No of Product..B 0370415
Cash Memo no. 11 of date 20.04.2016
Warranty card no 19607
Complainant
PooranSingh
Mob.[protected]

Hi,

My self pradeep d kamble, residence at room no 3, lane no 28, private road pune, i purchased a bajaj coolest tc 2008 cooler from vijay sales pune station branch on 4-april-2016. And received this product on 5-april-2016.

However vijay sales guys showing one product and selling another one (Faulty one ) at the time of delivery. And also bajaj electrical company selling like this without checking properly . How to treat your customer like this.

When i was received this product from seller on 5-april-2016 its not working properly . I raised a query against him on 18-april-2016 before 1- month and personally talk with ms. Kiran from vijay sales. And mr. Kailash gajare from bajaj but no one taken responsibility against this query,

I just want replace of this faulty product because i buy a new cooler from vijay sales not a second hand one so why i repaired and use . Please take action and reply on top-priority basis . Within 2 days now temperature also so high and i am taken this product for summer day not for rainy season .


With best regards

Pradeep daniel kamble

Hi, i have purchase microwave oven in jan 2014 and the product was covered under warranty till jan 2016. The product developed problem in feb 2016 and a complaint was registered with bajaj electrical under ref no mum[protected]-1. However as the product was out of warranty the problem has not been addressed for last two months despite multiple follow ups.


My contact no is [protected]. Look forward to speedy response.

Complaint logged for home appliance (water gyser) is pending for more than a month despite multiple follow ups and repeated calls to customer care.
The bajaj engineers visit the home and provide some lame excuse and go away saying they will come back with the component and replace it.
Later no body turns ups and also the customer care people keep taking the complaint without seeing whether the earlier complaint is been resolved or not.
They have charged me with visiting fees and still the issue is not been resolved. Its also causing leakage in bathroom a metal harassment to me.

Following are the complaints #
complaint# 9443861, 9531799 and mail complaint# Ref No : 6494754

Regards
Rajesh Gupta

I bought the bajaj cooler sb 2003 on 31st march 2016 and it's pump is not working anymore. I registered a complaint regarding it at bajaj electrical helpline number. I was said to wait for 24-48 hrs and service technician will shortout this problem within this period. But no technician came to solve the problem and today i got a message from bajaj electrical that my problem has been resolved. But my problem is as it is.
The complaint number i got is pat[protected]-1. My cooler is in warranty and action has been taken till now to resolve my problem.

Dear sir
Have been using thus air cooler for past 3 yrs was good but now the cooler mesh portion ( the part that gets wet with water and the mesh layer over it ) has fallen off . I tried from my local dealers to get the replacement of the same but was not successful
Kindly make arrangements for the same

Hello,
One of my employee mr. Brijlal lodhi had purchased a bajaj ceiling fan from shop named "rajesh trolly and naresh electronics" from indore on 20th march 2016. Initially the fan did not work and it was faulty, it was taken back to the shop keeper, after a lot of arguments he gave another piece, but mr brijlala was shocked when the fan did not work the second time, when he went back to the shopkeeper, owner denied of any help and told him to go to the service center.

Mr brijlal is a poor man and needs help from consumer forum.

Name: mr.Brijlal lodhi
Contact: [protected]

Please help him out. Attached is the copy of bill.

Thank you!

I had submitted a bread toaster for repair, to the Pai Agency, Udupi where I purchased they inturn sent to the service agency 'hyland' Udupi, Karnataka. I was denied of getting it repaired and the engineer says new software problem, and harassed me for buying the product. I called area head Mr. Ramamurthy-Blore and narrated the problem. He assured me that it would be done within few days, still it was sent back to the dealer where I purchased. I had faith and trust in the India Bajaj co. product. B'coz worst service I have decide not buy any Bajaj products. Prof. Shiva Prasad H C

Unfortunately i have purchased your product under the impression that it works on invertor. But it is not at all useful for me, i have purchased on 05/04/2014. Now its pupmping system is not functioning! in purchase bill dealer has not mentioned any waranty period. I have used hardely 4 or 5 times. Cost ihave paid was rs. 11790/-let me know the guarantee period for this product. Is there any chance for replacement as it is very small and not even covering single person completely. I will be very happy if you can suggest me some other best product available with you and give me special offer to me and pay the difference on purchase price. As i am very very unhappy with cooler supplied to me. With lots of confidence & hope as you will meet the customers satisfaction . Thanking you nsb sastry, bharadwaja nilayam mig-179, aphb colony college road adoni-518302 mobile number-[protected]

Respected sir,

i bought an induction cook-top from D-mart Bhopal. on[protected] on the time of purchase it was in working condition, i did'nt used it untill[protected], when i used it on[protected] it gets fouled, and stopped working i registered my complaint on bajaj electricals on the next day[protected]. the company representative told me it would get fixed in next three working days after about 5 days an service executive of bajaj electricals came to my house to check the appliance and told us that they dont have the part now so he has to go back and get the part to fix it. we said okay, then he left and never came and then we recieve a message from the bajaj electricals that" Ref Bajaj Electricals Call No. IND[protected]-1. Engineer visited your place on[protected]:00 and did not find any responsible person available. Pl call us at [protected] within 2 days for assistance." then i complained again on[protected] about this and they assured me again that it would again gets fixed in 2-3 working days but since that time no one came from thier service center. please do something about this their behaviour is very irresponsible toward the customer satisfaction. i am very dissappointed about the product. first it gets problem within the first 10 days of purchase. and then no one is coming to solve my problem from the company.

The complaint no. is -9446108

Since last three months I am trying to get repair my iron box which is under warranty from the service centre (a franchise one). They are not able to repair it nor able to give any explanation. When I contacted there customer care head Mr. Sujoy then also nothing worth has come. They don't even bother to take the phone. The customer care number of Mumbai head office is not working / or nobody picks up.
Twenty years back we use to say hamara bajaj but i don't have that opinion regarding this. My complaint number MUM[protected]-1 is closed with out discussing with the consumer.

Somebody help me to fight with Bajaj.

I bought bajaj food processor fx 9 on 18th march 2016 from mumbai showroom( pic attached ) and called up bajaj customer care ( complaint no :[protected] to send someone to my house for a demo..Next day this guy who's name was kamlakar came to my apartment for a demo.The way he was handling the processor and was trying to place the liquidizing jar over the processor body, he seemed totally unprofessional.Anyways he was trying too hard to place the jar and it got stuck badly and he was not able to remove it thereafter ( pic attached ).Well the excuse he gave that its normal and jar get stuck sometimes to the processor body because its brand new.Then he called up bajaj customer care and ask them to send someone from technical team to resolve the issue.I was totally shocked and confused because it was normal for him but not for me because it was bought from my hard earned money.

Well next day another guy kuldeep from bajaj technical team came to my apartment.He used his full muscle power to take out the jar from the processor body but failed miserably and it caused a big crack on my liquidzing jar ( pic attached ) .I bet you can imagine my situation and how i must be feeling that moment.Anyways he assured me that they will replace it soon and there is no need to worry.Since then i am regularly calling up bajaj customer care and this technical guy, and everytime they come up with new excuses that they are sorting out the issue soon.I am feeling totally helpless and frustrated because of their ill treatment and negligent behaviour..

I had purchased 3 Ltr Water Gyser of Bajaj on 25.04.2015 vide Sr. No. 10540814 & Model 26855 from Akola, Maharashtra.

I had made complaint and the service engineer came and told that the Coil is not working and as the coil is not available, you have to wait for 10 days. I had told him that if the coil is not available then you can replace with new one but he refused to do it so.

As the product is under warranty the Company should replaced the gyser immediately but who cares, if the customer is suffering.

My request is to ask the dealer to change the gyser immediately

Awaiting your positive response.

Sudeep Nevatia
[protected]
[protected]

I had purchased an otg of bajaj electricals and from january 25th till date no one has been able to rectify the over heating problem with the otg . occasionally i do get a call but no qualified technician to rectify the same.

I had placed an order on bajaj electronics website on 14-feb-2016 for water heater and amount was charged. Product was to be delivered within 7-10 days . The order was canceled by them and i was not informed. Everyday i call but i get hypocritical replies. No money nor product is refunded or delivered. Order number is bel001b1318181. No reply to my mails also

My water immersion is not working and I am following with Bajaj customer care from last 8-10 days. Complaint # MUM[protected]-1.

First time the technician visited with out informing on the working day and calls after leaving my location. Upon speaking to him I asked him that he should inform customers before visiting so that customer can give their convenient time or will be available at your visiting time. His reply "HUMLOG CALL NAHI KARTE KISIKO JAANE KE PEHLE. AAPKO CHAHIYE TO AAP GHAR PE RAHO" I requested him to visit later all his other appointments since he was nearby area (Vikhroli west). He again replies arrogantly - "NAHI AA SAKTE EK AA KE GAYA TO VAPAS NAHI AYEGA, VISITS KE BAAD HUIME OFFICE JAKAR BAHUT KAAM HOTA HAI."

After all this, very surprisingly I received a message stating that "DEAR CUSTOMER, REF BAJAJ ELECTRICALS CALL NO MUM[protected]-1, WE DID NOT GET ANY RESPONSE FROM YOU, HENCE CANCELLING YOUR CALL. PLEASE REGISTER NEW CALL.

I also updated details on website - http://bajajelectricals.com/contact.aspx

I again called call centre[protected] and explained the situation. afterwhich she re-opened the Complaint. Also I instructed her to set appointment for Saturday as I will be available. This time technician calls on Friday and asks me my availability to which I confirmed him for Saturday.

No one turned up on Saturday and Today Monday I received same message "DEAR CUSTOMER, REF BAJAJ ELECTRICALS CALL NO MUM[protected]-1, WE DID NOT GET ANY RESPONSE FROM YOU, HENCE CANCELLING YOUR CALL. PLEASE REGISTER NEW CALL.

Is this some kind of JOKE???

HOW RIDICULOUS SOME COMPANY SERVICES CAN BE?? THIS IS ONE OF THE GREAT EXAMPLE...