Bajaj Electricals Complaints & Reviews

This is with respect to my complaint# 9203692 for malfunctioning of pop-up toaster ATX4. I had registered this complaint on February 03, 2016. It has not been resolved yet.

A technician visited to survey the problem on February 05 and suggested toaster requires new PCB. Nothing has happened after that.

So far I have made numerous calls to Customer Care. All of those would be in their records. This toaster comes with 2 years of warranty. I had purchased this around mid-January and it stopped working within 10-15 days o[censored]se. I believe this toaster has manufacturing defect.

I would prefer that Bajaj does whatever can be done to get the toaster replaced. However if that is not being done, please get it repaired at least.

I expected a genuine warranty from a reputed company like Bajaj. So far I am only disappointed with their service.

I will appreciate appropriate authority's attention to this matter. Please provide a resolution at the earliest.

Complaint# 9203692

Hi I am custmer purchased Bajaj Duetto gas water heater from M/S A.K. Enterprises, manish nagar .Nagpur.wide cash memo no 088 dated 27/02/2016.but after on day use it stoped the working.I gave oral omplaint to above mention dealer from 29/02/2016. but stil nobody visited and sole the problem.so please send your represesntative and solve problems.
thanks

On the 25th of january 2016 i complained about my bajaj otg over heating a technician promptly came inspected and said thermostat has to be changed.
on paying rs 350 for inspection charges and rs 500 for change of thermostat he left. on using the otg the same problem now the technician says that sorry i dont have a thermometer so i cant set the otg. complaint number 9148154.
today is the 3rd of march 2016. till date there is no resolution to the problem.

the authorised deaer hirai enterprises mr . vijay has the cheek to tell me to take my 850 rs back if i cant wait.
where is the customer service . and why cant a simple thermometer not be provided to technicians to do their job and not play around with customers appliances.

I bought a Bajaj food processor on from Bharat electrical, Bindu Chowk kolhapur, via inv. no- . When I tried to use the juicer it didn't work. The comp. mechanic told us that not only the base machine was decolorized but also broken from inside and we have raised the concern twice with dealer but he is too bad to serve. Your dealer has sold me a defective product. You should change the product immediately else I will be forced to take legal action against the dealer as well as the company and also publicize this on social media... worst thing is while using your product motor got burn and due to which all electrical devices got shut down. when we raised this with dealer he said '' It's ok, now a days its used to fire in house due to electrical damage, no worry company will take care"

I am a dealer from siliguri, west bengal
i have sold 14PC(4+10) of bajaj spectrum wall fan 400mm to my customers
from the last year the company is complaining me about the product i have sold.
they have taken service of the fan many times but they are not satisfied with the quality of the service.
the fan is again damaged and is not up to the quality as purchased before.
it does not provide the same speed

The complain regarding Bajaj Induction which has some technical default but the service center still not resolved since 50 days

The service center details - Sarma Agency
Contact no[protected], [protected]

we bought a 15 L geyser on November 12th 2015.After a week it stopped working .so i made a complaint with customer care. one person came and did repair work .He said now the problem is solved .Again it stopped working after 2 days .so we made a complaint again .another person came and did . Again next day on wards it stopped working .now its the third time am registering a complaint .Now winter is over and summer started .They are fooling us to overcome the warranty period .I think the person whom Ur sending to repair the geyser is not knowledgeable.If the problem is not resolved i will complaint against them .so kindly send a knowledgeable person soon .

I buy a bajaj majesty iron from big bazaar on 31st jan 2016, but i find that there is water leakage in iron, so i raise a complain to customer care on 7th feb 2016, but no one contacting me after this, no engineer visited.
its very shamefull that i buy bajaj products, after this mail if it not resolved today EOD, then i will raise a complain in consumer court.

Regards
Sachin
[protected] // [protected]

I have placed a order from Bajaj electrical site online on[protected] but when after 12 days when product not reached i have called to bajaj customer care & ask about delivery status of product or money refund but could not get any satisfaction answer.

Neither i am getting product nor intimation about money refund.

Order no. "BEL001B0318033"
Payment Mode : ICICI Credit Card
Item Code : 410012
Qty : 1
Amount : 5295.00

I am so frustrated with the hopeless services of such a renounced company.

Sir many times service center staff repair my gyser but same problem is created no any help i am getting from bajaj customer care side so many money i invest for this product but same problem.

2 months back Bajaj staff changed my thermostate but again same problem problem is not solved my Bajaj electrical.

Bajaj instant water heater is not working. The red light is glowing but the green light on the heater is not glowing. Kindly register the complian as soon as possible and send ur repair person soon..

Hi,

Item code : 440158
Bajaj Steam Iron Majesty MX3
Serial No. - N[protected]
invoice# DEL[protected]

I have bought Majesty MX3 and its not working properly from very initial days. This iron box is under 2 years of warranty. We did multiple complaints and everytime the company respresentatives change one or other part but the problem still remains. It has been replaced all the parts in the iron box but still the problem is unresolved. Company is not ready to replace the product despite being multiple complaints and the issue still persists. It is been almost one year we are complaining abOut this but no proper resolution has been provided. We request you to please look into the matter and help us to get this sorted out. I am listing few of the multiple complaint ids that we registered with Bajaj Electricals.

DEL[protected]-1
DEL[protected]-1
deL[protected]-1

As per the warranty policy, if the product can not be fixed with services, it should be replaced by the company.I would request you to please help us escalating the matter and to get this problem resolved.

Thanks & Regards,
Prabhjeet Singh

It all started with my call no. MUM[protected]-1 dated 23rd January ( Just 3 days before my Guarantee expired on 26th January) while I had complained about my Bajaj Majesty Geyser. Your technician attended it on same day without informing me and even in my absence (In presence of our house made) and declared that the complaint has been resolved. After that I again raised the complaint on 25th January (MUM[protected]) which was attended ob 28th January but again the problem was not resolved.
Then suddenly on 1st February Geyser stopped working entirely and I again raised the complaint on 2nd February, 2016. Complaint no. given to me is 9196126. The technician visited on the same day ( this time also in my absence) and declared that some spare part need to be changed and it will take 1-2 days to get that spare part from the company. He also mentioned since now the geyser is out of guarantee the repairing will be chargeable for which I had no option except agreeing it. Since then I am following up every day for it but today is the 4th day and I am not sure whether the geyser will be repaired or not.
Now the slogan of Bajaj Electrical "We are a family' makes me angry every time I see it.

I request you to look into matter personally and help your customer at the earliest.

Regards,
Hitesh Save

We want to register complaint against Bajaj Electrical for delivering fault geyser (which was not able to serve even 15 days ) and after knowing the fault failed to take rectification.

We brought a Water Geyser of Bajaj (10 L) on 04/11/15 from dealer Amrita & co., pallavaram.
After 15 days the Geyser stopped working. We contacted dealer and he contacted bajaj electricals and a person made a visit and identified geyser as faulty and to be replaced by but after that since past 20 days nothing happened.
We are fed up of making calls to service center.
We are working professionals so we are free only on saturday & sunday and weekdays only by 7 pm.
We tried to seek help of area service manager, chennai area but it was of no help and he switched off his phone listen to us.

I have ordered for Bajaj Majesty One Juicer Mixer Grinder on Jan 19th 2016 through http://shop.bajajelectricals.com, But they delivered a Wrong Product - Bajaj Majesty Juicer One (Extractor). At the same time of delivery I called and Informed their customer care (web Dept) team that I received a wrong product and they asked me to send an email to [protected]@bajajelectricals.com. I have sent so many emails and For the past one week I am trying to reach their customer care team over phone, But no response till date. I am requesting you to take up this Issue with the company management to sort out the Issue as earlier as possible. Thanks & Regards Srini.

I have placed a order of room heater from bajaj electricals site online on[protected] but when after 10 days when product not reached i have called to bajaj customer care & request to refund the money after than i have called customer care about 6-7 times but still money is not refunded.
Order no. was "BEL001B0217665" payment was done by Net-banking. I want to refund my money.

I have purchased Bajaj 15 ltr geyser, it stopped working (When i power on the water heater it has a sound and stopped working. The body cover also got opened from the back)

I raised a complain with customer care on 16th Jan 2016 Ref - No BAN[protected]-1, No body turned up and finally they cancelled the request saying "We did not get any response from you. Hence cancelling your call". Again i called up Customer care and finally send one Engineer visit my place.

Now Bajaj telling they cannot replace the geyser. When you power on it wont get faulty :-) The product is under warranty. Just 2 months Old.

Please dont trust Bajaj. When the product get faulty they will say n number of reasons and wash their hands smartly.

Since my Room Heater stopped functioning, I registered a service request on 13th January ( BAN[protected]-1). Since did not receive any call in next three days I started following up with the call centre from 18th Jan. Everyday I am told that they will come and address it that day only. After three days of continuous follow up they gave me two number to directly contact with Servicing Vendor. But in spite of repeated call over next two days (at least 20 times) none of the phone is answered. Just now before typing this mail, I again called the call centre to find out a way to escalate it. I was given the same assurance that it will be addressed today and then they cut the call abruptly..
There is absolutely no escalation mechanism provided online to take it any forward.

I have purchased Bajaj 25 ltr geyser, it stopped working. I raised a complain with customer care. I received below message. Dear Customer, Ref Bajaj Electricals call no.BAN[protected]-1.we could not reach you at your registered contact no. on [protected]. Please call us at [protected] within 24 hours. No one tried to call me. Please help.

Im complaining about disfunctioning of water heater since last 40 days but Company is not providing proper service and misleading me.