Bajaj Electricals Complaints & Reviews

Complaint number - kun[protected]-1
I am very sad and annoyed with bajaj service and customer handling. Customer is cheated and this fraud has been done thrice till today.

For your reference, i am narrating all the 3 sequence of events below.


1.Inside new geyser, — faulty and repaired tank supplied and delivered to customer. This is totally against customer consumer rights.

Already shared a snapshots of faulty and repaired tank.


2. Second time, replaced tank again started leaking. This happened within 2 months after it was replaced. Tank was replaced in april '16 month and within 2 months ie in june'16 it atarted leaking.

You cannot expect customer to use geyser in summer season as its already very hot. Normal water from our supply is so hot that we cannot even keep finger in running water. This is just to say that we didn't used geyser even a single time and without using it started leaking.

Also please do not excuse by saying that water is salty here. Even if its salty, it cannot make holes in metal tank just in 2 months. If we consider your view, then product supplied is of very poor quality which is unable to resist saltiness of water for even 2 months.


3. Poor service:

After the second incident, i logged a complaint and service engineer came to replace leaking tank.

It was a big surprise that tank he brought for replacement was severely damaged from 2 sides. Attached snapshot of same. (Pic 1, 2, 3, 4)

This is really shameful experience.

Also you can see the quality of service that engineer did in pic6

As a customer, i want to get this faulty geyser replaced completely as its under warranty.

Cannot bear to adjust every time with poor product/service. Same problem persist after repairing


So i demand now to get this product replaced completely now, no more harassment please. Its under warranty.

Thanks
Ajay singh
[protected]

On 31st may i had bougt an bajaj Trio mixer within one week it has stopped functioning, I had lodged an complain against Bajaj trio on Tuesday by calling toll free number complain no 9978488, I had been informed that representative will give me a call before coming to my home . But today I got a message stating door lock.
Kindly look in to the matter, as within a week of purchase my mixer has stopped functioning.

Hello,

I have raise a complaint on 24th, may2016 and the below are the details,

Ban[protected]-1
Assigned to sumukha electrical.

The electrician came after 4-days and examined the geyser and told that need to replace the coil and he said he will be coming back in 2days with coil.

Again he came after 10days with the new coil and replaced it and this time he told some plate has gone, so leakage is there and now he need to replace the plate.

He didn't turned up till today and he's not picking the phone as well..
At last i have sent an sms to him saying if he want i can pay money also, then he picked the phone and gave his boss number... It's been more than 3-times i tried calling his boss as well.. But no body turns.

It's around one month now and the issue is not resolved and im really frustrated with bajaj service.

Even it's under warranty bajaj is doing a worst service.

I would request you look on this and do the needful.

Karthik
+91 - [protected]

I purchased Bajaj Satin mixer grinder (Sr No[protected] on 18 August 2015 from Poonam Metals, 317 Avenue Road Bangalore 02 and in that 2 years guarantee has given .
This product is not working from date of purchase. I have already given it for repair 2 times but the problems starts again. I don''t know what type of repair work done by you and for repair you are not giving any repair receipt or what work done in repair. I don't have enough time and money to go to shop again give it for repair. I want replacement or return this product.

I had given complaint 20 day's back my problem is unsolved .I called many times to bajaj electronic customer care they just say sorry for trouble which you getting, no response or any call I am getting from company to cross check whether tha issue Is been solved, i feel there is no use of lodging complaint.
Your Bajaj Call No MUM[protected]-1 with Secret Code ****h has been assigned to our JAY SERVICES.
Please share Secret Code with engineer on call resolution. If Product is Under Warranty, Showing Purchase Bill is mandatory. Bajaj Customer Care

Dear sir,
I have purchased a cooler model2004 on 19 may 2016 from CSD ajmer. However two pannels of the said peace are misfitted for which i complained on tollfreeNo which was attended after a week or so satisfactorily. I finding no relief again complained and a new person came on 4Jun and said that he has to demand new set of panels and few other items and the piece defect will be cured.However since then also no relief. i have not been able to use the item since its purchase. its indeed demoralising and depressing to think about bajaj electricals. How do i get compensated for the money i have paid and in the peak of the summer Iam suffering.
kindly consider it sympathetically and apathetically
Col sujan singh
A343 Panchsheel Nagar ajmer mob [protected]

I purchased the product from amazon.in i mid of jan 2016. and started using it in starting of fab 2016 . within 3 days o[censored]sage its induction bottom plate detached from one side. so now it didn't get heated enough to cook chapatiis.

it tried to contact customer care but they say thet they will not register complaint for this.
i started using other desi tawa

In warrenty yesterday i tried again to get it changed they said thwt we don't register complaints for tawas but cooktops and then asked me to contact the dealer

again i contacted amazon which said that it can only be changed via return and now the item was not eligible for return.

today i contacted bajaj and they said that complaint cannot be registered

i wasted 1000 for 2 items '"tawa and fry pan"" duo cookware set.

fry pan handle is heavy so it also doesn't come in contact with cooktop completly.

but i need help with tawa urgently/ immidiatly whivh is more important and expensive

i will give "zero"to bajaj customer care for their way of talking, listonoig and solution of problem.

wasted 1000/

if bajaj is honest then change my tawa.

This is very pathetic service of bajaj electronic.In have purchase bajaj edge ceiling fan on yesterday after than 5 hours working it stooped, its very irritating me in summer heatness, i am not aspect with bajaj electronics company. After than raise complaint in baja customer care they tell me you get solution in 2-3 days. Its very irritating service of bajaj.

Hi.. Please forward it to the ceo of bajaj electricals..

I am really disappointed with your service at chennai zone.. What happened is i purchased one jx5 juicer mixer grinder from air force canteen avadi chennai on 3rd april 2016. Once i opened the box i got the fiber led broke (Upper case fiber cover). And once i started it, it was giving so much spark and smell inside the motor.. Then i contacted with bajaj customer care[protected].. As per your customer care they suggested me that they will send executive to my address and they did the same.. Your executive came to my place and they took my device and told me that they will delver it to me within 4-5 days.. But he couldnt deliver the product to me.. Once i call to him on this no ([protected]). They told sorry for the delay because of transaction from mumbai and said for wait more 5 days.. After 5 days i tried to call to but he was not reachable.. Then i again call to ur customer care[protected]. Ur customer care told me that they will escalate it to the higher authority and they will call back to my mobile no.. But i could not get any call back from ur customer care. Till april 13, 2016,
There after i went to my native palce for 1 month, while mean i tried lot of time but there was no response from service center and customer care.. Again i came back to chennai on 23rd may 2016 and i call to customer care and i got the mobile no of mr selvam-[protected], and i contacted he referred me [protected], and this person accepted my problem but he gave a lot of hope that he will deliver very soon sometime monday sometime tuesday, i again call to selvam again he referred me raghwa electricals mr kannan mo no-[protected]. I called and get the address details and i went to the place raghwa electricals chennai,, once i reach to the raghwa electricals they gave me my jx5 model mixer juicer grinder with very bad condition there was so many scratches and crack on power off and on switch case. Too bad condition. Even when i asked for the fiber lid,, they told me to pay 270 rupees extra.. I refused to pay and said it was initially damaged from the beginning of the day.. I tried to convince and i spoke to selvam he refused he said i have to pay any way.. Then i called to mr ravi-[protected] he said to send the case no and disconnected the call... So i took my jx5 and returned back to home.. What the bull is this.. So can u guys please let me know what is this... Bull process u all are following...

We are not satisfied with bajaj food processor platini px80[censored]p till now we have approach 4 complains of mixer and now it is the 5th one within two years of purchase beside this they have not given us replacement on it again this time the motor coupler and jar coupler are damaged for its replacement they are asking charges from us.so we are requesting the bajaj company to take their mixer back and return us the money we are fed up with this product. so take this mater seriously and give us feed back immediately

model details
bajaj platini px80f
consumer no :0299779

Bajai platini water heater 15 L was purchased on[protected] and the warranty expires on[protected].

last week we booked complaint for leakage Complaint no:[protected] and checked bajaj service team and informed us that there is hole in the inner tank.

As the product is within warranty, bajaj to replace and explain to us action .

simply all service personnal asking about serial no, batch no. Nobody will see how to help customer. Very poor handling. somebody from your side help to resolve the issue on high priority. Otherwise next time we will prefer other brands. bajaj will loose business

I have purchased this kooler from your company last year. As we trust your company this time your company has disappointed us. Its not even been a year and it's in warranty period and its not working properly. We have repaired it 3times in this one year. And that's not all it takes a period of a week or two for this product to get repaired. This is not what we expected from your company Since, you have a big and reputed dealer ship with good customer service, I request you to repair my malfunctioned gadget or to replace the product under warranty. I have all the bills and warranty card too.

Kindly make this service as soon as possible, so that there is no need for me to approach a solicitor or consumer group.

I ordered a product at 'bajaj electricals' online portal on Feb-02, 2016 and prepaid the amount. The funny part is they are not able to give information about my order. I haven't received product till today i.e. May-30, 2016. I phoned many times to their customer care no. they just responding that 'sir, online team is not available at this time, I will forward your request within 2 hours'.

They even not refunded my amount. I am attaching photo proof of order status and I request to refund amount and make sure to provide at least basic customer service towards customers.

The cooler was purchased from bajaj world,
Bombay variety stores, nachan road, bsmachity, durgapur 713213

It was purchased on21/04/2013 and at the time of selling customer was told several times that its parts will be always available for repairing. But after a blade out of 4 of the fan of the cooler broke in spitre of several request they are not supplying or trying to repair the cooler.

Hello sir,
I am buying a bajaj majestry hb04 hand blender before 6 months ago in ebay sites with 2 yaers warranty but this product after 6 months not working conditions. Please provide 2 year warranty benifits and replaced or repair this products as soon as possible.
Please contact me.
Mobile no. [protected]
Address:- behind petrol pump, cinema road, kalavad ([censored]la), 361160

I purchased a new ceiling fan of bajaj make (Model edge, sl no. S4100316) on 9th april 2016. Upon installation fan was heavily swinging at all speeds.Initial complaints lodged on 11/04/2016 with customer care was routed to service centre sumukh electrical in bangalore whose service personal found fan blade as defective. I was assured to get the blades replaced within two days and the request was closed without proper resolution. After multiple follow ups with customer care, service personal revisited the complaint with new set of fan blades but to my surprise the problem was not solved. This time the reason was given as manufacturing defect with fan itself.

I called bajaj call centre recently and even escalated the issue to regional service manager but no use.

Complaint registered with bajaj call centre so far:

9572073, dated 11/04/2016
9590132, dated 14/04/2016
9705122, dated 04/05/2016
9721112, dated 07/05/2016
9777983, dated 17/05/2016

Due to heavy swinging the fan is not in use and would like to request bajaj electrical to provide me solution for a defective product which i purchased.

I had bought this cooktop on 19/07/2015 from mayur emporium, jwalaheri market, paschim vihar, new delhi-110063.

I used it for approximately one month and one day suddenly the glass of cooktop broken with huge sound.

I complained to the bajaj customer care as it was under warranty. A visit was made and it was told that the glass top does not come under warranty.

While buying i was assured about it that warranty is for all kinds of problems in the cook top.

Kindly look into the matter and instruct them to replace my glass top.

Now, i am residing at a new address which is given below:

Dr. S. B. Lal
704, coral-a, shalimar city, delhi-wazirabad road, near mr hyundai, sahibabad, ghaziabad, uttar pradesh - 201005

I have purchased fx9 food processor on 8th march 16, but i m not satisfied with quality so poor quality only used 5times and product is in leak position...there a crack on the blade rotating side..i have done complaint on customer care but they told the jar would not be replaced.kindly replace the product so that i can trust on the company product..

Dear Sir/Mam

Good morning!

As we grew up we were made to believe that Bajaj products are reliable and valued for your money. We always had Bajaj Appliances at home but now I guess the company has gone under new generation and products has been outsourced from China at least while purchasing we can make out that is why in two years I have purchase 3 BAJAJ IRON and all of them stop working within 10 months and no support from service center even it is written that 2 years warranty service center in Bangalore won't agree and they don't take any interest to their customer's call. It is shameful that a company we grew up believing as part of our life, I guess time has come to move on to others.

Regards,

Rahul Sharma

[protected]

Bought just before 15 days. Location is mohali.
Product - induction cooker bajaj popular smart
Item code - 740072
This product has stopped working at sudden and internal sparking has started.

I had tried all the customer care but either they does not exist or not picking.
Why u says 24 hours service i[censored] cant give.
My mobile is [protected]. I need quick service for the issue.