Bajaj Finance Customer Care
Bajaj Finance Limited
Customer satisfaction rating: 2%
Submit a Complaint
2538
COMPLAINTS

Bajaj Finance Customer Care

Bajaj Finance Limited

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Address
4th Floor, Bajaj Finserv Corporate Office, Viman Nagar
Pune
Pune District
Maharashtra
India - 411014
Landmarks:Off Pune-Ahmednagar Road

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2717
down
921

Phone:
Phone:
up
1613
down
694

Additional info
Use your registered mobile number to access your loan account details and source instant answers to your queries.

SMS to 92275 64444

KEYWORD Transaction
GETEMAIL To know your current email address
UPDEMAIL To update your email address
GETADD To know your current mailing address
CUSTID To know your customer ID
LAN To know your loan account number (LAN)
EXPERIA To know your Portal Experia username and password
EMI LAN To know your loan / EMI details
PIN To know your 4 digit EMI Card PIN number
FEEDBACK To give your valuable feedback
SAT Y To give a positive feedback
SAT N To give a negative feedback
SOA To get Statement of account
NOC To get No Objection Certificate on loan closure
REPSCH To get Repayment Schedule

View More Information...

Customer satisfaction rating
2%
Complaints
2538
Pending
0
Resolved
53
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Bajaj Finance related photos (244)

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Bajaj Finance Complaints & Reviews

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Bajaj Finance — complaint against collection boy

 Debojit Bose on Jun 8, 2018
I m a dealer.. Dealer code - 281026
One of my customer is not paid the amount through bank.. Then the bajaj offc call the customer to give them the money with fine amount.. The customer told "i give u money after 2 days bcz bank holidays"... But the collection boy not listen and go to the customer house and creat scene in his house.. The hole area comes out fem home.. They want to know what happend... So i m telling that this is in your rules??? Why the collection boy do this??
When i told to the bajaj offc they also told me they need money right now... That is not a sytemetic process......
Complaint comments  Read comments Complaint category Mobile Handsets

Bajaj Finance — my registered no

 kamya kaur on Jun 8, 2018
Hi sir,
My name is kawaljeet kaur i leave in naraina vihar the problem is i want to chang my registered no on bajaj finance 5 months before i purchase a mobile samsung max so when i was purchasing this mobile meri emi bani 8 months ki jisme se 3 months ki emi me submit kara chuki hu to jis number pr mujhe emi ke liye call ata hai vo no ab band ho chuka hai so i want chang my number on bajaj finance my older no is [protected] and new no is [protected] so plz i request you to plz chang my no and dont call on that older no so i can take my all call from bajaj finance thanks....
Complaint comments  Read comments Complaint category Insurance

Bajaj Finance — frustrated with messages and calls from this company

 LakshmojeeRao Vulli on Jun 8, 2018
I dont have any intrest on taking any loans from this finance company and evn called their customer service. They are not responding properly. How can we punish this company. I have blocked all the numbers while receiving the calls, even each time getting calls from different numbers.

Its too much disturbance while we are in official meetings / driving the vehicles.

I want to get rid of these unnecessary calls....
Complaint comments  Read comments Complaint category Loans

Bajaj Finance — ecs mandate not complied / my credit score affected

 sainath456 on Jun 7, 2018
Loan account no. 4000cd69496666, inspite of executing ecs mandate at the time of availing emi facility and also maintaining sufficient balance in my sb account my 1st as well as 2nd emi not executed through ecs mode resulting to make payment through net banking. This effects my credit rating. Your staff not responding to my calls at your tarnaka, sec'bad office not informing valid reasons for their failure in executing ecs mandate. I am a senior citizen and unable to visit your offices in person. Requested for redressal of complaint at the earliest....
Complaint comments  Read comments Complaint category Loans

Bajaj Finance — old password

 Siddiqkhan on Jun 6, 2018
Sir i am not remember my old password how to change my old password i update bajaj finserv app.in bajaj finserv updated app asking old password how to change how forgot password... Sir i request you sir clear my bajaj finserv app old password... How to change old password how forgot password how to creat new password.... Please sir clear my problem
Thank you sir...
Complaint comments  Read comments [2]Complaint category Credit Cards

Bajaj Finance — service issue regarding ac extended warranty

 Lokinder Singh on Jun 5, 2018
Hi Bajaj,

I have taken 2 years extended warranty insurance from you of Carrier AC.and i have registered complain on 19th May 2018 (Complain No.- OC[protected]-[protected] regarding AC cooling and today is 5th June 2018. and problem still not resolved even i didn't get any call from your technicians. I am calling every day on your customer care number and they told me "our technician will contact you". i want to know what is the TAT to resolve a customer issue. your customer care executive said that is 48 working hours now you calculate by your self that how many hours have been passed...
Complaint comments  Read comments Complaint category Other

Bajaj Finance — wrong emi deducted

 Chpushpa on Jun 5, 2018
I availed a personal loan vide loan account no # 400pht42246785 for 4 (Four) lacs. Since the beginning the bajaj services are worst. One loan with 2 different repayment scheduled. One i received on email differs from the one on the portal. No one in customer care has a clue why the one on the portal is wrong. They keep telling me that it is it error. I failed to understand how can it be it error when the the emi is printed wrong.

Suddenly after 10 emis my emi got increased and no has a clue why it got increased by 145 /-

I wrote multiple emails - no one can resolve...
Complaint comments  Read comments [1]Complaint category Loans

Bajaj Finance — bajaj finance no objection certificate

 Narender Mitti on Jun 4, 2018
Dear sir, madam i took a consumer loan from bajaj finserv and i paid all the dues by ecs and cash. The representative told me that, after clear all the dues they will send me noc. My loan account has been closed. But till the date i didn't get the noc. And it is reflecting in my cibil record. I would like to request you please send me the noc and update my cibil record.

Loan accounts:

1. Loan no : 4000cd36786485

2. Loan no : 400ewc37468974

3. Loan no : 400rem54964074

4. Loan no : 400rem56268880

Thanks and...
Complaint comments  Read comments [1]Complaint category Loans

Bajaj Finance — policy by fraud

 Manav_87 on Jun 4, 2018
Manvender singh
Attachmentsmay 24 (11 days ago)
To grievanceredre.
Dear sir, ma'am,

This is to inform that i received a call from a person naming mr rk sharma with phone number [protected]. He asked me to take an insurance policy for an amount of rs 500000 for 15 years and i would have to pay rs 50000 per year as a premium. Also he told me that there is an offer from bajaj that bajaj will provide me interest free loan for rs 500000 the ammount for which i would take the insurfance policy. On 4th feb i took the insurance policy through the person sent by mr...
Complaint comments  Read comments Complaint category Loans

Bajaj Finance — no emi deducted from my account

 Tajinder Singh Chabda on Jun 3, 2018
Sir i have purchased airconditioner 1 month before through bajaj finance and my loan account no is 4350cd73351320 and my registered mobile no is [protected]. And my mail i'd is kaju_tajinder@yahoo com
My first emi date was 2nd june 2018 of 5030 rs and i have enough balance in my account but till now no emi has been deducted from my account.
So kindly what is the reason for such inconvenience caused by bajaj finser...
Complaint comments  Read comments Complaint category Electronics & Appliances

Bajaj Finance — bank debited 1st emi payment but still showing on my apps

 sanjitscript on Jun 3, 2018
I purchased hitachi ac for rs 33040/-
Through bajaj finance emi facility.
Downpayment : rs 11016/-
Rest emi amount :rs 2754/- x 8 = 22024/-

That was grt, but after one month today (2.6.2018) 1st emi deducted from my bank account but still showing remaining amount rs 22024/- on my mobile apps.

Kindly look forward..

Sanjit biswas
[protected]...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Bajaj Finance — I am complaining about misbehaviour of the bajaj finserv employee

 Navaneethanand on Jun 2, 2018
Hi navaneetha here,
I would complaint against the employee who spoke to me very rudely, that too with the women customer. Spoken with nonsense apart from asking the payment details with me..
Kindly find below number of the employee
Named : vinodh or naveen - confused
Mobile number: [protected]
Showroom : croma - bannerghatta road
The employee is not trained proper, spoken in kannada locally with me.. It's equal to harassment....
Complaint comments  Read comments [1]Complaint category Loans

Bajaj Finance — bajaj finserv debited inr 117 for an emi card which I never received

 VermaShashank on Jun 1, 2018
I received one sms in the first week of may from bajaj finserv that since the emi card hasn't been used from 6 months, they will charge inr 117 from my account. I reported the case at wecare@bajajfinserv.in and requested them to stop such transaction. On the 25th may, 2018 they just took out inr 117 from my saving bank (Sb) account. They want me to share my sb details in order to initiate the refund. I fear that my account will be misused if i share such details. But then i wonder why shall i share my details when they know my bank details already. Beware of such companies......
Complaint comments  Read comments [1]Complaint category Banks

Bajaj Finance — amount 117 debited from my account

 Kishor Kumar HN on May 30, 2018
I don't hold any emi card or any loan from bajaj finance services. I had loan long back 4 yrs ago and i have cleared my loan.
My mobile number is [protected].
I used to get messages and calls from bajaj finance services asking for, if i am interested in loans. All of a sudden i started getting messages from bajaj finance services saying 117 will be deducted. Below is the message i have received. Eventhough i doesn't hold any emi card, i have received the below message.
Dear customer, your emi card annual inactive fees of rs.117 is due on 22nd may18. Available loan limit on card...
Complaint comments  Read comments Complaint category Other

Bajaj Finance — od loan

 sathish.gentila on May 30, 2018
Dear sir,

I received call from bajaj for od facility.

Initially discussed with executive,

1. Bajaj will provide od facility with any charges and charge the interest only for used amount and no hidden charges/conditions
2. Basic processing charges can be paid within a year as customer convenient.
3. Wave off some process charges and refund some amount.

Had the initial discussion with executive, then i said ok. (I have all the mail communication).

Later executed keep on called me day and night, i responded...
Complaint comments  Read comments Complaint category Loans

Bajaj Finance — extra premium charged on policy

 rs_romania on May 30, 2018
I am a bajaj finance customer. Team from bajaj finance contacted me two years back for a health insurance policy. They shared that they have an exclusive health insurance policy for bajaj finance customers in which the policy will be covered for rs 10 lakh for my family (Self, wife and two children) and will have fixed emi through out the life. They said that its a recorded call and all the details which are explained to you will be recorded and in case of any discrepancy in future, you can refer to it. Based on the fixed premium concept and other explained benefit, i have taken the policy.
Complaint comments  Read comments [1]Complaint category Insurance

Bajaj Finance — constant calls for finance in spite of raising it with the company

 Shabanashaikh on May 29, 2018
I have been harassed by the sales representative of bajaj fiance.
Below mentioned are the cases numbers raised by their customer service for the issue i am facing.
Srn19055442
Srn19238284
Srn19301568
Srn19311732
Sr00307599

I am listed on dnd since jan 2016, so obviously they cant call me. I have raised the issue several times but clearly it has not been resolved.
Can someone here please let me know how to take this up legally? I am harassed by these calls and i get calls almost daily.

I don't know what will happen...
Complaint comments  Read comments [2]Complaint category Loans

Bajaj Finance — request

 sanjay4756 on May 29, 2018
I have a consumer durable loan of rs 23800. Unfortunately the loan is not repaid on time and now i want to clear that dues and that all is under experia id no :[protected]. The total amount is to repaid is near by 62000 with all penalties and bounce charges. Kindly let me know the easy way to pay the amount and close this mater ex:- (Penalty weiver/part payment/reshedule emi)...
Complaint comments  Read comments Complaint category Loans

Bajaj Finance — about login

 వీర వెంకట రమణ టిబిరిశెట్టి on May 29, 2018
I was looking for bajaj emi card for this i have download the app from play store but it was unable to process and experia sign up was also unable to register i tried so many times but no use so please solve this issue as early as possible because i need the bajaj card immediately so please solve this i have tried so many times i was not getting otp also...
Complaint comments  Read comments [1]Complaint category Banks

Bajaj Finance — unauthorised transaction

 PRATIK kanade on May 28, 2018
I received following mesaage today abiut the transaction which i did not made.

Dear SURESH GOVIND KANAD, Thank you for using your EMI Card ending 0436 for a loan of Rs.5000.00 to be repaid in 003 EMIs of Rs. 1783.00 . Transaction reference number[protected]. Available loan amount on your EMI Card is Rs. 195000.00. Available open ECS limit is Rs. 20852.00. To know where else you can shop click http://bit.ly/2bX5tTm.

Please check urgently
Regards
Suresh kanade...
Complaint comments  Read comments Complaint category Unauthorized charges

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