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Bajaj Finserv Complaints & Reviews

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G
Guna68
from Korampallam, Tamil Nadu
Nov 10, 2018
Resolved
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Dear sir/mam, this is to inform you that recently i had purchased vivo v11pro from my bajaj finserv lending emi card with policy no.446dpf88154040. I have not taken any mobile insurance but if i check my details at bajaj finance website onliine that shows emi of my mobile insurance with total amount of rs.2574 besides the mobile emi. Bajaj finance has been insured my mobile without any information. I will not pay any insured amount of my mobile because i m not interested to take this insurance. Kindly request you to cancel my mobile insurance as soon as possible and refund my amount and send me the confirmation of cancellation of mobile insurance immediately.
Please im deeply trouble about this..
+1 photos
Dec 13, 2018
Complaint marked as Resolved 
Bajaj Finserv customer support has been notified about the posted complaint.
Verified Support
Nov 12, 2018
Bajaj Finserv Customer Care's response
Guna68, Greetings from Bajaj Finserv! Thank you for writing to us, we request you to kindly contact [protected]@bajajfinserv.in with your registered e-mail id. Thank You.
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    S
    studd larson
    from Delhi, Delhi
    Nov 10, 2018
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    Resolved

    Address: Gurgaon, Haryana, 122018

    Dear sir,

    1. I am ms. Parminder singh customer id of bajajfinserv being 54113255, and i have 3 loans from bajajfinserv, they are -

    A. 580sce73850107 domestic furniture loan of rs. 1.25 lakh,

    B. 580sce78517491 furniture loan of amount rs. 18, 000

    C. 5800cd72681867 consumer durable loan of rs. 45000

    2. My monthly instalments for these loans is rs. 16094, rs.4500 and rs. 2318.

    3. Case of fraudulent deduction requiring investigation.
    Please refer deductions from my sbi savings bank account at deepak yadav of bajajfinserv of gurgaon branch has by way of fraud deducted amounts towards loan repayment to the tune of rs. 295 in 3 to 4 transactions on 10 november 2018, despite our emi getting deducted on time on 02 november 2018...

    3. You are requested to register this complaint against mr. Deepak yadav of bajajfinserv of gurgaon branch for these fraudulent deductions, investigate the matter and revert.

    Harassed and aggrieved customer
    Ms. Parminder singh
    Dec 13, 2018
    Complaint marked as Resolved 
    Bajaj Finserv customer support has been notified about the posted complaint.
    Verified Support
    Nov 12, 2018
    Bajaj Finserv Customer Care's response
    studd larson, Greetings from Bajaj Finserv! Thank you for writing to us, we request you to kindly contact [protected]@bajajfinserv.in with your registered e-mail id. Thank You.
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      K
      khandya
      from Pune, Maharashtra
      Nov 10, 2018
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      बजाज finserve ने मुझे मोबाईल के साथ जबरदस्ती बिमा दिया.मैने बिमा के सारे emi भरे भी लेकीन अब कंपनी कहती है की मेरे उपर 89 रुपये के दो emi बाकी है और उसपर 4000 पेंनल्टी लगाया है और बँक मे एक दिन मे 17 चेक लगाये ताकी मुझे बँक 5050की पेंनल्टी लगाये ऐसे बोहोत सारे चेक लागये ये रक्कम 25000 के आसपास ज्याती है ईतना चार्जे लगाणे से पहले मुझे खबर करते तो मै तभी इनके पैसे दे देता लेकीन इन्हे भारी पेंनल्टी जो वसूल नि थी वो तो अच्या हुआ की मैंने बँक मे पैसे डाले और वो कट गये तब मुझे ये बात पता चली अब मुझे ये लोग सभी चार्जेस के पैसे वापस दे जो बँक ने मुझ पर लगाये है
      Bajaj Finserv customer support has been notified about the posted complaint.
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        S
        spin2740
        from Indore, Madhya Pradesh
        Nov 10, 2018
        Resolved
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        Address: Gwalior, Madhya Pradesh, 474001

        I have just taken nflexi loan of 20lakh
        Bt i came to know that insurance was not necessary
        So i request for cancellation for policy cancellation in free look period
        Bt one bajaj employee say it is impossible
        He will not approved cancellation of policy
        Is it possible
        My free look period is still 7 days left
        I already request bajajfinserv by calling customer
        So now what i have to do for cancellation
        Or it automatically cancelled after reques
        Nov 14, 2018
        Complaint marked as Resolved 
        My every complain is taken seriously And late BT alteast finally my insurance policy cancelled Thanks every
        Bajaj Finserv customer support has been notified about the posted complaint.
        Nov 11, 2018
        Updated by spin2740
        After so many cancellation still bajaj finserv sending me message
        Your CREDIT PROTECT PLUS insurance with LAN 466PRF92994612; has been issued with policy no.PP[protected]PV00. Policy document will be couriered to you in 15 days. Regards, Bajaj Finserv

        Please cancel the policy
        I don't want it
        Nov 12, 2018
        Updated by spin2740
        Bajaj finserv still not taking any action
        Rather they have sent me thanks for taking policy
        I think they are waiting for expiry of free look period
        Verified Support
        Nov 12, 2018
        Bajaj Finserv Customer Care's response
        spin2740, Greetings from Bajaj Finserv! Thank you for writing to us, we request you to kindly contact [protected]@bajajfinserv.in with your registered e-mail id. Thank You.
        Nov 12, 2018
        Updated by spin2740
        I have already request to [protected]@bajajfinserv.in
        BT your staff in bajajfinserv told me they will force me to hold policy
        They will cancel my cancellation request to bajajfinserv
        Your staff member misguide and sell policy
        And now he is threatening me
        Sir please cancel my policy
        I am very disappointed
        Nov 14, 2018
        Updated by spin2740
        Bajaj finserv finally cancel my insurance policy
        Thanks a lot
        Few people cheat us for personal greed
        And misguide the company and client
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          G
          grahok
          from Kolkata, West Bengal
          Nov 9, 2018
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          On 08/11/2018 08:12PM an sms came to my mobile [protected] " Insurance applied with loan application no. 410PST 93189097 is currently process. Policy name: HEALTH, Policy owner name: ANUVA SAHA, Premium: Rs.844." But the actual matter is I didn't applied for any loan at all, even though the agent of Bajaj Finserv came to my home ( Name of the agent is Rakesh Hazra Mobile no. [protected]) and informed me clearly that there will be no Insurance policy attached to this . pls stop this insurance. After getting this I've tried to contact Rakesh Hazra (agent) but he simply untraceable and switched off his mobile [protected]. All in all I want to get rid of these Insurance scheme.
          Bajaj Finserv customer support has been notified about the posted complaint.
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            G
            grahok
            from Kolkata, West Bengal
            Nov 9, 2018
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            An sms came to my mobile [protected] " Insurance applied with loan application no. 410PST 93189097 is currently process. Policy name: FUTURE GROUP TERM LIFE, Policy owner name: ANUVA SAHA, Premium: Rs. 3102." But the actual matter is I didn't applied for any loan at all, even though the agent of Bajaj Finserv came to my home ( Name of the agent is Rakesh Hazra Mobile no. [protected]) and informed me clearly that there will be no Insurance policy attached to this . pls stop this insurance. After getting this I've tried to contact Rakesh Hazra (agent) but he simply untraceable and switched off his mobile [protected]
            Dec 13, 2018
            Complaint marked as Resolved 
            Bajaj Finserv customer support has been notified about the posted complaint.
            Verified Support
            Nov 12, 2018
            Bajaj Finserv Customer Care's response
            grahok, Greetings from Bajaj Finserv! Thank you for writing to us, we request you to kindly contact [protected]@bajajfinserv.in with your registered e-mail id. Thank You.
            Nov 16, 2018
            Updated by grahok
            Dear Sir
            I already complained to the email id ([protected]@bajajfinserv.in) but unfortunately mail didn't reach to this email id
            due to unknown reason.
            similarly I sent sms to stop Insurance to the given number with the sms and those too were unfortunately reach there.

            I don't know the trick why those happened.

            Thanks,

            ANUVA SAHA
            email: anuv.[protected]@yahoo.in
            Mob: [protected]
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              R
              rasbihari mohanty
              from Burla, Odisha
              Nov 9, 2018
              Resolved
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              Address: Khordha, Odisha

              Dear sir/madam, i had purchased a hind ware chimney for Rs.35000/ from jagannath enterprises, palasuni In front of bhagabat sandhan, bhubaneswar
              phone-[protected] through bajaj emi card, and paid two months advance emi of rs.7000/ to the dealer, excluding processing charges.the emi started from 02/07/18.i have not received any sanction memo regarding instalments.
              kindly provide me with the same at the earliest.please send it to my e.mail id.thanks.
              Dec 14, 2018
              Complaint marked as Resolved 
              Bajaj Finserv customer support has been notified about the posted complaint.
              Nov 09, 2018
              Updated by rasbihari mohanty
              kindly send the statement upto date.
              Verified Support
              Nov 12, 2018
              Bajaj Finserv Customer Care's response
              rasbihari mohanty, Greetings from Bajaj Finserv! Thank you for writing to us, we request you to kindly contact [protected]@bajajfinserv.in with your registered e-mail id. Thank You.
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                G
                Gokul Vinodh
                from Chennai, Tamil Nadu
                Nov 8, 2018
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                Kindly deactivate my Bajaj Finserve EMI account ending with number 1446.

                While purchasing the first product your person assured that there will be a fee for the card and there will be no other money will be charged. But now a msg has been received that we are going to charge a fee of Rs 117 for being inactive.And it's my wish to use the card.this is purely a ###
                Bajaj Finserv customer support has been notified about the posted complaint.
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                  K
                  kotteeswaran92
                  from Mumbai, Maharashtra
                  Nov 8, 2018
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                  Address: Chennai, Tamil Nadu, 600052

                  I am installed the Bajaj wallet app and generated EMI card Last one month before. Late 20 days before i purchased one product using Bajaj Finserv. But, Still my EMI card status is IN-PROGRESS. Also the expiry date also not displayed. I need to buy another product through online. Due to the abow mentioned issue, I am not able to buy anything.

                  My Registered mobile no: [protected]
                  Loan Acc No: 4030CD91613131
                  Bajaj Finserv customer support has been notified about the posted complaint.
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                    K
                    Krishna Kanha Kushwaha
                    from Surat, Gujarat
                    Nov 8, 2018
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                    Dear bajaj finserv card
                    For purachases the itmes in credit or emis
                    In just some time this so fastly and less time consuming process to purchase the itmes on credit or emis loans
                    Thanks for give this scheme.
                    And my one complain is there so you can solve this problem
                    My bajaj finserv emi card is expired so that please reissued that card
                    Card no. [protected]
                    Bajaj Finserv customer support has been notified about the posted complaint.
                    Nov 08, 2018
                    Updated by Krishna Kanha Kushwaha
                    I'm am umashankar kushwaha
                    Coustomer of bajaj finserv
                    My complaint is
                    Please re-issued my bajaj finserv crdit card
                    Card no. [protected]

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                      K
                      khandya
                      from Pune, Maharashtra
                      Nov 8, 2018
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                      मैने बजाज finserv से लोण लेके asus का मोबाईल लिया था जीस की सारी emi मैने भरी फिर भी ये लोग मुझ पर 4000 रुपये बाकी दिखा रहे है और बँक मे लगातार चेक पे चेक लगा रहे चिस वजसें बँक मेरे से 9000 रुपये से ज्यादा चार्जे ले चुकी है मुझे बँक चार्जेस इनसे चाहीये अगर मेरी गलती थी तो मुझे कॉल करके या massage करके बता सकते थे लेकिन आप लोगोको फाइन ज्यादा से ज्यादा कैसे वसूल सकते हो ये देखते है अगर मुझे मालूम नही होता तो ये लोग 13000 का loan मुझे करोड़ों फाइन लगाके मुझसे वसूलते अभी भी मुझे ये मोबाइल 30000 से ज्यादा में पड़ा है
                      +1 photos
                      Bajaj Finserv customer support has been notified about the posted complaint.
                      मुझसे इनकी कोई बात नही हो पा रही है ये नंबर दे तो मैं खुद बात कर लेता 2 दिन बाद बात करेंगे बोल के आज तक कॉल पे बात नही हो रही है सिर्फ मिस कॉल देते है कॉल उठाने से पहले ही काट देते है
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                        J
                        Jesudhasan
                        from Nagercoil, Tamil Nadu
                        Nov 7, 2018
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                        Address: Kanyakumari, Tamil Nadu, 629802

                        Respected sir/madam,

                        My acc has been debited with rs.295 n number of times in the name of investment intermedii, even after all my emi has been cleared long before.

                        This has been prevailing for the past 4 or 5 months.
                        And even after inquiring with bajaj finserv, am not getting a clear clarity.
                        If this happens, then there is no way left rather than going to the judiciary.
                        So, please take steps to solve my issue, because more than 10000 has been debited since closure from my account

                        Name : jesudhasan p
                        Branch : nagercoil
                        Mobile : [protected]
                        Bajaj Finserv customer support has been notified about the posted complaint.
                        Please stop my life insurance
                        Jitendra Kumar Jal's reply, Nov 2, 2018
                        Plz stop my life insurance policy
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                          M
                          Mandeep9049
                          from Adampur, Punjab
                          Nov 7, 2018
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                          Dear sir, i mandeep singh not willing to have insurance policy associated with bajaj flexi limit my loan application number is76328324. I want to cancel the insurance policy. After lots of mails, still policy is not cancelled. I request again please cancel my policy immediately otherwise i will complaint to irda & consumer forum for forcefully selling insurance policy. Regards mandeep singh
                          Bajaj Finserv customer support has been notified about the posted complaint.
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                            suresh770
                            from Tirupati, Andhra Pradesh
                            Nov 9, 2018
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                            Address: 517501

                            On November 4th, 2018 i got message as my account debited Rs.295/-

                            3times & INVESTMENT INTERMEDI from Bajaj Finance.

                            Again November 6th, 2018 i got the same message & debited 295/-.

                            I want the details of why my money (1180/-) debited & where it's going to invested...

                            I have a doubt, how can a company can deduct money from an account

                            without intimating with account holder & without his permission...?

                            plese letme know the above my questions as soon as possible...
                            Bajaj Finserv customer support has been notified about the posted complaint.
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                              M N S Devi
                              from Delhi, Delhi
                              Nov 6, 2018
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                              Address: Hyderabad, Andhra Pradesh, 500068

                              I have purchased LG washing machine. Without my intimation and acceptance, I have been charged CPP asset care. Without my knowledge, how this CPP asset care has been activated. I am not interested, in this CPP asset care and don't
                              know anything about it. I am not interested and hence I need that to be cancelled immediately without any delay. Plz respond
                              +1 photos
                              Bajaj Finserv customer support has been notified about the posted complaint.
                              Dear Team,

                              I have purchased phone with bajaj loan, during the loan process they said I'll be receiving the EMI card, it is been 2 months I haven't received the card, please update me the status of card.

                              Loan number : 404DPF85279110

                              Thanks
                              Shyla
                              Dear Customer,

                              Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

                              Request you to please contact us on our helpline numbers – [protected] (toll-free) or [protected], between 11 AM – 9 PM, for any further assistance.

                              Regards,
                              CPP Team
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                                sagar mochi
                                from Pune, Maharashtra
                                Nov 6, 2018
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                                Address: Vadodara, Gujarat, 390023

                                My personal account number is 413pst50334914. My register mobile number is [protected]. My emi date is 5/11/2018. I'll maintain my bank account for pay emi. But bajaj finance did deduct rs. 295/- unnecessary.

                                Please enclosed herewith my bank statement for your ready reference. I'll maintain my bank account 3/11/2018. So why deduct rs. 295/-. Please return my amount in my account.
                                +1 photos
                                Bajaj Finserv customer support has been notified about the posted complaint.
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                                  Rahul kumar khaware
                                  from Calicut, Kerala
                                  Nov 6, 2018
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                                  Sir,
                                  I am emi card holder bajaj finserv my card no is [protected]. I have booked my washing machine front loan koreo branch from big bazar deoghar on 29th august 2018 of rs 17490/- which i have paid using bajaj emi card with the option of 5 emi each of rs 3498. The proposed delivery of the peoduct was on 10th of sept 2018 but it was not delivered upto 15th so i have gone to big bazar and asked the delivery status. On inquiring they have said that your product in on the way and it may take some times but it was not delivered upto 20th so finally i have planned to cancel the product and asked big bazar to cancel the order on 21st and t have cancelled that order on same date and given me the cancellation letter. On 21st itself i have sent the mail alongwith the cancellation letter to bajaj finserv team for the refund the loan amount in my card. Their customer care representative informaled that we have received your complaint and it will be resolved within 48 working hours. After passing 48 hours i have called again this time they have said that your request is under process so you will have to wait few more days and further they have said that it takes time and till today they are saying that it will take few more days to resolve the iaaue but not ginlving any final date. I also want to convey you that i have paid 2 emi of that loan each of rs 3498/- in the month of oct and nov 2018.

                                  Sir you are requested to kindly look into the matter on priority and make the arrangements to refund my loan so i will no have to pay further emi and also refund my 2 emi which i have already paid.
                                  +1 photos
                                  Bajaj Finserv customer support has been notified about the posted complaint.
                                  Deduct Rs 117 from my saving account Ihave no need of EMI card So reverse the Amount
                                  in connection with my previous complaint dated 06.11.2018 there is no progress and bajaj finserve has not taken any action till the date...

                                  you are requested to kindly look inti the matter on priority.

                                  thank you

                                  Rahul Kumar
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                                    T
                                    tps200470
                                    from Mumbai, Maharashtra
                                    Nov 6, 2018
                                    Resolved
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                                    Resolved

                                    Website: bajajfinservmarkets.in

                                    I was browsing through mobiles on 01 nov 2018 at bajajfinservmarkets.in as i wanted a new mobile for myself. I was interested in redmi mobiles. But i didn't ordered anything that day.
                                    Next day a call comes on my number that you were intrested in redmi mobile bur you didn't ordered anything. I said yes i wanted a redmi note 6 pro. Now the executive asked me if she can order it for me. I said alright.
                                    Now the mobile arrived at my address on 03 nov. The delivery boy asked for my aadhar and he took photograph of my aadhar. Then he took out the mobile and asked me to hold so that he can take photograph of myself with mobile. After the photograph i checked the box for mobile name and then i realised that it was redmi 6 pro and not redmi note 6 pro which i expected. I told him the same and asked him to change the product to redmi note 6 pro or redmi note 5 pro but he said that it's not possible. Then i said that i will not take this product please take it back and cancel my order. And the delivery boy took the mobile back. Same day i also wrote to [protected]@bajajfinserv.in to cancel my order as i wanted something else.
                                    The bajaj finserv replies that you have to cancel this order at the website. I checked the site but there's no options to cancel this order. Same thing i conveyed to bajaj finserv but there's no reply this time.
                                    Today on 06 nov a sms and email from bajaj finserv conveys me that your product has been delivered.
                                    Horrible!
                                    There's no email id of bajajfinservmarkets where i can write nor there's any contact number.
                                    There's no customer care number where i can sort out the issue with their executive
                                    I request you to please take this case forward and to cancel the loan sanctioned by bajaj finserv as i haven't took any delivery
                                    Thanks
                                    +7 photos
                                    Nov 16, 2018
                                    Complaint marked as Resolved 
                                    Received a call from bajaj finserv Pune office and a mail from [email protected] that the loan sanctioned against my name has been cancelled. There's no return/exchange policy at bajaj emi store (experia). Once a product is ordered and it is dispatched you can't cancel it. The seller can mark the product as delivered even if you didn't signed the invoice or gave receiving. Once a product is marked delivered your instalments will start from 02 of next month. And if the product you received is defective you have to live with that. The balance is highly tilted against the customer and I sincerely hope that bajaj experia will take necessary steps to rectify it. Thanks to all.
                                    Bajaj Finserv customer support has been notified about the posted complaint.
                                    Nov 08, 2018
                                    Updated by tps200470
                                    Today I received a call from bajaj finserv Pune for confirmation whether I received the mobile . I told the executive that since the product was not what I wanted I had not taken the delivery and didn't signed any invoice and returned the mobile to delivery boy himself and asked him to cancel the order.
                                    Then he told me that your mobile has been marked delivered and you have to pay the instalments starting 02 dec.I said that how can you start the instalments when the delivery itself hasn't been completed. This is a complete fraud against customers.
                                    Then the executive gave me a number of bajaj customer care [protected] and asked me to call there and get the order cancelled.
                                    On calling this number it says welcome to bajaj finserv experia commerce and then there's series of beeps and nothing else. After four minutes of waiting patiently I hanged up
                                    I have learnt my lesson well that don't ever order anything on EMI store of bajaj. Not even have a look at the products on their website.
                                    I again request you to please cancel the loan against me as I haven't received any product from you.
                                    Thanks

                                    Preparing myself for a long battle with EMI store and bajaj finserv
                                    Tajinder
                                    Nov 09, 2018
                                    Updated by tps200470
                                    Yesterday evening I received a more measured response from bajaj finserv assuring me that they are working on my complaint and the issue will be resolved soon.
                                    I hope the things will be sorted out soon.
                                    Nov 09, 2018
                                    Updated by tps200470
                                    I don't know what's happening at customer care of bajaj finserv.
                                    On one hand they have assured me that your complaint will be looked into yesterday evening and now comes the mail directing me to contact the eCom although the Emi store is their own subsidiary/partner.
                                    Since they have sanctioned the loan and they will be deducting the instalments from my account the onus of responsibility lies with them to check the invoice for my signature to confirm whether the product has been delivered or not.
                                    They haven't done that but when I am writing to them they are just snowballing me in one way or another.
                                    Now I would also like to point out here that the Emi store doesn't have any customer care number where one could talk and neither do they have any email ID where one could write.
                                    Now this episode has harassed me a lot with no conclusion in sight.
                                    I am seriously contemplating to take legal course against Emi store their seller who marked the product as delivered and the bajaj finserv who without checking the invoice sanctioned the loan against my name
                                    Thanks

                                    Nov 10, 2018
                                    Updated by tps200470
                                    Got a call and an email from Bajaj finserv assuring myself of speedy resolution to my query/complaint.
                                    Hope the things are moving in right direction after all.
                                    Thanks

                                    Nov 15, 2018
                                    Updated by tps200470
                                    Received a confirmation eMail from Bajaj finserv that the loan sanctioned on my name has been cancelled.
                                    Thanks to Bajaj finserv and all the persons involved for solving my complaint promptly.
                                    Thanks

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                                      umar deen
                                      from Bhindar, Rajasthan
                                      Nov 5, 2018
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                                      Address: Nagaur, Rajasthan, 341505

                                      Hello ! I am From Makrana (Rajasthan ) My Pin Code Is 341505 Here Is A huge proble with bajaj finserv i have got threw a mobile phone loan from bajaj finserv and they forcefully insured my phone rupees of 2450 and my phone broken in 6 month of purchase . they refused my claim of mobile phone insurance and now i want to buy another mobile phone from bajaj but they are again forcing me to buy insurance in the makrana city the bajaj forcing everyone for buy insurance with mobile loan if any body refuse it they don't approve his file.
                                      Bajaj Finserv customer support has been notified about the posted complaint.
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                                        umesh g patil
                                        from Mumbai, Maharashtra
                                        Nov 5, 2018
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                                        Address: Thane, Maharashtra, 421302

                                        Dear Bajaj Team,

                                        as per discussion i & your Recovery Concern person Mr.sagar, he conveyance me to your outstanding pending against Loan 4M4CDD27405713 & Amount Rs.4600 .he said mi your paid amount 4600 on which dated 03.11.2018.company 70 % Amount refund now for same case.
                                        Also he was comment for your EMI digital card quickly active (But till time no any update for same )

                                        I have full amount payment done RS.4600 but after payment done our Recovery person not pickup my call from last 3 days .

                                        so i am shocking what do you ???...

                                        Thanks & REgards
                                        Umesh Patil
                                        [protected]
                                        [protected].
                                        Bajaj Finserv customer support has been notified about the posted complaint.
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