Bajaj Finserv Complaints & Reviews

Dear bajaj finance
I have taken bajaj finance growth salaried flexi loan but during loan time bajaj executive never told me about credit vidya fees but after disbursement of loan they have deducted Rs.4999/- of credit vidya fees from my loan.
So please cancel this credit vidya fees and refund my amount of Rs.4999/-
i call many time to area sales manager and third party but they not provide solution.
Please resolve my request at the earliest and this complaint.

My Loan account no. P15YPES4879583

Bajaj people have called me to give loan to me with zero percentage rate of interest against the insurance but they have bluffed me through they have sent one link to me and asked me to fill but i have filled all the details atlast what i realized means on behalf of me, they have applied loan in moneyview loan app with 20% rate of interest, i have asked them, why you people have asked me to fill that one then they have told me it is parchal amount only later you will get remaining amount, but they cheated me to take insurance policies with worth of Rs.3.00, 000/- and i have asked them to cancel those policies but they are telling lookup period is over so you have to continue the policies but i have no money to continue the policies and i am requesting you to cancel that loan or provide me facility fore close that loan

I bought whirlpool washing machine from bajaj finserve card and they have added CPP insurance for rs 3882. I don't want that kindly cancel it immediately and cancel the loan showing in bajaj app for this insurance.

I have blocked my Bajaj Finserv EMI card but the Annual fee debited from my account on 18-August-2022. I have logged complaint on 19-Aug-2022 to Bajaj finserv about this incident and requested refund the payment which is 117 Rupees. They take a complaint and asked to share the bank statement the same day i have shared my bank statement through mail and twitter account. And then i received the mail reason for deduction 117 ruppees but i requested to refund 117 rupees i know why its debited (here im getting wrong mail, Bajaj support team doesnot understand the mail and sent false statement). Then again explain in the mail requested for refund not for the reason to bajaj finserv. And dont get any more reply from them then i following up through the twitter from the day any of the support person makes call and sent default template reply like "will refund 10-15 days or 5 - 7 working days". I requested them more time to share if refund initiated from your side share the Refund Transaction / UTR number to track with bank because i'm waiting from 19-August-2022 that means if you initiation maximum 2-3 days will get payment said by them but not received yet. But they denied to share Transaction number and said we have shared our banking team, then i asked to escalate to your higher level or tag with them to ask but they keep telling you will get you will get refund many times. How many days i have to wait for it dont know.
Here find the list of people who interact with me with the screenshot details. Still im not get refund very frustrated by them to listen the same template dialogue through mail and call.

I herewith attached Twitter Conversation history & Mail screenshots. Kindly find and do the needful.

My Question is Bajaj support using the same template as mail & Same response while telephonic conversation.

1. Why bajaj neglect to share Transaction / UTR number if they initiated refund?
2. If they require annual fee without customer knowledge they easily deducted through ECS then why to make delay to refund for the same.

3. Why all the support people said same thing if the first person said true the refund should credited to my account if he wront the 2nd person said true again should credit to my account then why not yet credited.

History of the issue raised through Twitter

Me - Issue logged on - Aug 19, 2022, 1:21 PM

Hi, Greetings from Bajaj Finance! We have noted your details and we will get back to you at the earliest. Thank you - Siddhesh
Bajaj_Finance
Aug 19, 2022, 1:56 PM

ME : Image
Kindly delink my account from bajaj finance and confirm
Aug 19, 2022, 2:58 PM

Hi, Greetings from Bajaj Finance! With reference to your post and our discussion on XXXXXX8156, we have shared the necessary resolution on your email ID, under service request number SRXXXX8854. Thank you -Vineet C
Bajaj_Finance
Aug 19, 2022, 3:55 PM

ME : I have shared the bank details in the mail. And reqsted you to delink my bank account once refund done and confirm the same
Aug 19, 2022, 4:02 PM

Hi, Greetings from Bajaj Finance! With reference to your post and our discussion on XXXXXX8156, we have shared the necessary resolution on your email ID, under service request number SRXXXX8854. Thank you -Vineet C
Bajaj_Finance
Aug 19, 2022, 4:32 PM

ME : Hi, I have sent mail but not yet received refund 117 annual fee
Aug 24, 2022, 6:56 PM
Hi, Greetings from Bajaj Finance! We tried calling you at your number ending with XXXXXX8156. However, our call went unanswered. We will attempt to call you again within 15 minutes. Thank you -Vineet C
Bajaj_Finance
Aug 24, 2022, 7:04 PM
ME : Can you call me
I didn’t get any call
Aug 24, 2022, 7:09 PM

Hi, Greetings from Bajaj Finance! With reference to your post and our discussion on XXXXXX8156, we have shared the necessary resolution on your email ID, under service request number SRXXXX8854. Thank you -Vineet C
Bajaj_Finance
Aug 24, 2022, 7:25 PM
ME : Hi, why the people of your team keep asking same details but not yet refunded the amount. What you think about me? Still how long I should wait for it. If you need you take immediately then why hesitate to return. I want to immediately refund my amount else I logged complaint further with all the details.
Thu 10:33 AM

Hi, We tried calling you on your number ending with **8156. However, our call went unanswered. We have noted your details and we will get back to you at the earliest. Thank you - Athmika
Bajaj_Finance
Thu 11:10 AM

Hi, We tried calling you on your number ending with **8156. However, our call went unanswered. We have noted your details and we will get back to you at the earliest. Thank you- Rohan
Bajaj_Finance
Thu 11:26 AM

ME : Hello I didn't get any call
ME : Even no missed call. Why are you guys saying same thing even no call
Thu 11:29 AM

Hi MariKani, Greetings from Bajaj Finance! With reference to your post and our discussion on XXXXXX8156, we have shared the necessary resolution on your email ID, under service request number SRXXXX9029. Thank you -Rohan
Bajaj_Finance
Thu 12:31 PM

ME : See what's going on here. I'm raised the query about 18-August-2022 but you have shared the statement of 2021 year. What the hell is going? Are you understand
How can you say it was refunded even not initiated
Thu 12:38 PM

ME : Image - Bank Statement Shared
Thu 12:43 PM

ME : Wrong info given by you who had call with the person. Can anybody call now
Thu 12:53 PM

ME : Hello team not yet resolved why sending many messages as resolved. Still not getting payment. What's going on here?
Sat 1:07 PM

ME : Anyone can call??
Sat 1:11 PM

Hi MariKani, Greetings from Bajaj Finance! With reference to your post and our discussion on XXXXXX8156, we have shared the necessary resolution on your email ID, under service request number SRXXXX9029. Thank you -Rohan pardeshi
Bajaj_Finance
Sat 1:40 PM

ME : Hi Roshan As discussed not yet received the amount. Why this delay? Almost more than 15 days waiting
Mon 2:07 PM

Hope i should get a solution thats why i came here through this channel. I need your support as well as many of people like me dont aware of it and by these kindly of support just they leave their money to them. Kindly do the needful team.

I have communicated with these all people by twitter and mail but nobody cant solve my issue and not refund my amount.

Email ID - [protected]@bajajfinserv.in

Twitter Communication

Siddhesh Aug 19, 2022, 1:56 PM
Vineet C Aug 19, 2022, 3:55 PM
Vineet C Aug 19, 2022, 4:32 PM
Vineet C Aug 24, 2022, 7:04 PM
Vineet C Aug 24, 2022, 7:25 PM
Athmika Sep 01, 2022, Thu 11:10 AM
Rohan Sep 01, 2022, Thu 11:26 AM
Rohan Sep 01, 2022, Thu 12:31 PM
Rohan pardeshi Sep 03, 2022, Sat 1:40 PM - Service request number SRXXXX9029.
Athmika Sep 05, 2022, Mon 3:09 PM
Arjun Sep 05, 2022, Mon 4:19 PM - service request number SRXXXX9029
Kalidoss Sep 05, 2022, Mon 5:19 PM - service request number SRXXXX9029
Shubham Sep 05, 2022, Mon 7:16 PM - service request number SRXXXX9029
Rinku Sep 07, 2022, Wed 4:43 PM
Aishwarya. Sep 07, 2022, Wed 5:13 PM
Aishwarya. Sep 07, 2022, Wed 6:12 PM

Mail Communication

Rachana M
Bragadeesh

Bajaj Finserv Service Request No
SR80832614
SR80977406
SR81186103
SR81219949
SR81220056
SR81313255

I have bought a sony Android tv from ganesham and finance through bajaj finserv . When i go to ganesham to use my voucher of ₹4000 they said that bajaj finserv account is closed at their outlet and when u tried to complain the same from bajaj finserv app they closed my complaint without giving any solution. As my voucher was expired on 31 august, i tried every possible way to contact them for resolving my issue for whole month of august but i got nothing as return. Please have a look, this is my complaint, it is possible that more customers are there who are bearing the same loss because of their drama of account closing and all

I bought a LED television brand (hyundai) in February 2019 from khosla electronics lucknow showroom now they have closed in lucknow . The Brand (Hyundai) offers a 3 year warranty and an additional 3 year warranty was offered by khosla electronics the i was told that our extended warranty partner was bajaj finserv, as my television incurs a problem in the month of july and i complained to khosla repeatedily more than 10 times and they took 1 month approx to divert the call to bajaj finserv representative and now this guy mobile number ([protected]) name not known to me, is not responding to my calls and he just replies to me from past 15 days on wattsapp that he will call me u but i haven't recieved any response, its getting very frustrating and i want a heavy fine on them and an apology from bajaj finserv and khosla electronics for wasting my energy and time and my problem resolved as soon as possible

My asset care policy loan account number is P403PPB5341981 and policy number is IL5959220 my emi will start from[protected], so do it fast before the next emi date and refund my deducted amount.Please cancel cpp asset care policy.
I have also tried to contact customer care many times but there is no response and raised a query but they closed the query without giving any resolution

Also i tried to update my email id through bajaj finance customer login but not able to update at my end so please update it as
( [protected]@gmail.com )

My name on Bajaj Fiserv EMI network card is wrong as N DHONDIRAJ but my actual name is KAPIL DHONDIRAJ NANDAPURKAR. so plz change my name on my EMI card and issue my new card.

Sir, it shocked me to notice that the CMP Mandate Debit is done from my Account, worth Rs. 1279/- as an EMI (it says into loan a/c - 400IDG11873189. It asks me to see the updated loan statement by clicking after three days - http://m.BajFin.in/FSrkCglo

I bought Voltas AC on 2 April 2020 with 8 months EMI @ 4250/- and cleared the total amount, ie, Rs. 34000/- by November 2020I. Along with it I also bought KenStar double cool wave Cooler the same day with 4 months EMI @ 1675/- and cleared the total amount, ie, Rs. 6700/- by July 2020.

And yet, why are these CMP Mandate Debits to my loss and sorrow, please?

My Name: Lakkaraju Kumar Mruthyunjaya
My Bank: State Bank of India, Ramanthapur Branch, Habsiguda, Hyderabad-500007
Bank Account No: [protected]

Dear sir
I have paid emi on online transfer for advance payment but it settled in unadjusted amount, please refund my money back my account number

Loan account number -404CDDIN499662
Thanking you

Dear sir,
I have paid my emi twice in a month through advance payment 6699 rs on 1st September 2022 and same debited on 2nd September 2022, by auto debit emi 6699 rs, please suggest do I'm getting refund money of advance emi payment, please help
Loan account number -404CDDIN499662

Dear sir/madam,
I have paid emi twice in a month, through advance emi on 1st July 2022 and auto debit on 2nd July 2022, please help whether advance payment will be refunded or else included on next month emi,

Am the customer of bajaj paid 4 emi still 2 only pending am gonna foreclose ..one of the cs executive callin and talking very harrrassing I can take a bad decision bcz of her talking her name is anu ..i want apologise from her ..she talked too much even with my husband..we both are totally vexed ..do necessary actions

Hi
I opted for bajaj finserv professional loan (od), during which the sales representative told me that it is compulsory to purchase insurance policies to get the loan.
I feel cheated by him because that's not the case and i don't want to purchase insurance and he compelled me to buy it.
I got a message that i can opt out of insurance by texting some code to [protected].
Refund my insurance premium ASAP, my application number - SME[protected].
Regards

I have taken bajaj finance salaried flexi termloan but during loan time bajaj executive never told me about credit vidhya fees but after disbursement of loan they have deducted Rs.4999/- of credit vidya fees from my loan.

So please cancel this credit vidhya fees & refund my amount of Rs.4999/-.

Please resolve my request at the earliest and refund the amount I don’t need it.

Loan Account Number.: P404PSP5353387

Please help!.

Regards,
Goutam

Dear concerned

My self Deepika, I made water Bill via Bajaj payment App on 13th Aug but payment was not successful & i have not received refund amount as well .

Order ID :_ BBPS[protected]
Transaction ref number :- [protected]

Payment Made Via :- Citi bank debit card ending 6513
Ref number :[protected]

I have take the loan Bajaj finserv in last week and now cut the238 in account

You are doing fraud, i want to close my bjaj emi network card, but there is no proper information provide by company to close card and i have also tried many time to contact to you customer care butnothing happen.
I have not use your card and niehter any due on card but it showing that you gping ro deduct rs 117 from my account to renew card but i dont want to renew i want to close, please close my card immediately.
I clearly mention here i do not want to renew my card, please close emi netwok card

I have informed n numebr of times to remove my number from Bajaj data base and stop promo call.
Confirmation by Bajaj on [protected]@rediffmail.com that promo call stopped inspite of that getting promo call. Lot of haraasaament.

10 reminer given to wecare to remove my numebr from data base but not removed.

Escalated to grievance cell but of no use

Dear sir,
Mera 9000 last 5 mahine se double emi cut ho gya he lekin bajaj emoloyee koi javab nahi de raha he...isiliye mene meri pending emi bharna bundh kar di he ..iski wajah se bajaj empoyee daily ghar pe aa k gharvalo ko memtally harras kar rahe he...daily dhamki deke chale jaye he...wo bhi sabke bich me...pls help...and third party se dhamki de rahe he...

My number = [protected]
Alternate number = [protected]
Name = imtiyaz bhatti

Harassment employe name = jayraj

Third party = divu