Bajaj Finserv Complaints & Reviews

I am a bajaj finserv consumer.

Someone took a loan 424lip57799075 and there was no verification done by bajaj. I have not received any email for the loan account.

On top of that i am outside of the country and a loan account is created.

How is it possible that someone can take a loan without showing any proper id or document and bajaj finserv approves it.

This complaint is with reference to my personal loan account no: 401SPL30570743 in Bajaj Finance. I have taken this personal loan from Bajaj Finance on Novemer 2016. I procured the loan from Bajaj Finance since they had mentioned very clearly that there will be no pre-closure charges and partial payment option available. I have visited this branch to pre-close the loan. The pre-closure statement had the principal amount along with additional pre-closure charges of 4.72 % which was never mentioned at the time of loan disbursement. The charges are high and are not acceptable which will become around 15 thousand. The trust on the bank is lost as both pre-closure and part payment options have been majorly hit the customers. I would want to close the loan but due to these unaccounted charges its discouraging for me to pay additional amount which is undeniable. Upon that having charges on partial payment is very disappointing.
I have been sending email to Bajaj Finance help email id ([protected]@bajajfinserv.in) to consider my request that not to charge the pre-closure 4.72% charges for old customers, but they replied they cannot waive off the said foreclosure charges.

Please help me in this regard where they are simply charging the pre closure charges.
I have attached welcome letter, in which clearly mention NIl prepayment charges

Dear Sir/Madam,
Please deactivate my bajaj finserv EMI card. I am not using it. I don't have any pending transaction till date & I am not using this card from long time. This card deducted rupees 117 from my bank account without my permission. Please deactivate this card as soon as possible.

Here is the details:-
Customer Name : Nayia Kumari
Customer ID: 5965713
My Email ID- [protected]@gmail.com

Hi Bajaj Team,

I Have received my Bajaj EMI Card in blocked state, I have contacted many times to customer support but I didn't receive a proper solution. I always get a reply that my CIBIL score is below 750. I want to clarify this again, that my twin brothers information is mixed with my info, that's the reason my CIBIL score went low. Please reactivate my card so that I can buy something and increase my CIBIL score.br...

My experia id: 27394296
My loan account no:
405pst[protected] emi 4367

Total rs. 4367
Emi paid 05.01.2018 in neft
Neft credit in my statement 05.01.2018

But, i got message emi eue pending and also my emi card blocked due to cheque bounce charges paid rs.1200/- date - 16.01.18
I have paid emi in advance one day. How can block my emi card.
Please unblock my emi card and sent revised statement to me.
Name: ganesh lad

Dear,

This email is to inform you that i am holding a emi card no :[protected]
[protected] with bajajfinserv. I have had a very good history with bajaj and have paid all my loans to date.

Now my issue is my emi card has been blocked.

However i request you to please activate my emi card so that i can use your services.

Emi card no : [protected]

Regards
Bindu salla.

Sir,

I am sudalai muthu subbiya
Today, i have noticed that rs.117/ has been debited without any authorization from my tamilnad mercantile bank saving account.
No.[protected]

I am shocked to see this, please reverse and credit it back to my bank account.

Please let me know why and by whose authorization have you debited this amount.

I have nothing pending with bajaj finserv. As i have cleared all my due on 01.11.2017 for the purchase of led tv for rs. 18000/- (Rs.1800/- emi
For 10 months.) i don't have any loans with you.

I expect the amount to be credited to my tamilnad mercantile bank account immediately with proper explanation from your end.

Transaction detail is shared below:
Transaction date: [protected]
Transaction amount: 117 rupees
Transaction type: debited
Transaction description: paid to tpcf bajaj finance:[protected]
Npci ecs debit

Waiting your earliest and positive response.

Thanks & regards,
Sudalai muthu subbiya

Executive called me and said they are offering flexi loan for me with 1% processing fee. I said not interested even executive told me the 1% amount processing fee will get back into my account once after the loan amount transfered. Even before approving loan they have me send the mail stating that insurance has applied for me. I clearly acknowledged without my concern who has applied insurance and if that is the case then i dont want loan also. They told me insurance also will revert back. But once the loan amount transferred they have not done the insurance amount refund. Not sure why this is happening. Even i logged a complaint they said money will refund within 2 days. But nothing happened.
Never ever believe whatever executives are talking to take loan. Simply they will put charge and they will tell dialogues if you ask i have all my soft copy proofs. But nothing workout am totally frustuated with this finserv flexi loan

I took a loan from bajaj finservices but on same time they given me a health insurance policy which is not applied by me and 7000/- amount deducted from my loan amount. Last 2 months i am continues take follow up but no response and no help from bajaj... I don't want that policy i want my deducted amount from them.. Its a really miss communication from bajaj executive.. Literally fake people they are... Fed up from taking follow up and all... Plz make sure my complaint will be resolve soon.

Dear team,

This is bring to your notice that my emi card permanently suspended. I am agreeing that i didnt pay that amount of 5 emis in time you people didnt called up and not aked the reason. The reason was i paid 1 emi amount to your executive he said i will give receipt eveing due to some server problem. I called up several times its not working. After that i relocated to kurnool and i visited kurnool bajaj office for the payment the amount rs12220/-. I asked them waiver they said send email. I did same thing. I received call they informed pay rs6200. I informed same thing to back end team. They said we cannot do any thing make payment of rs6250. I did payment and asked to them about bajaj card they said ask in branch. I asked in branch also they said it will activate after 45days. I checked in experia its showing permanently disconnected the card. What is this i paid extra amount of rs1250 and card also permently disconnected. Its very worst service by u people. My contact numebr:[protected] call after 10am to 2pm. I want my card activation. Last few days back i received sms you purchased mobile and the emi will be rs2122. And i got otp also. What happened in bajaj i never expect this type of service from you and i hope every one will suffer like that only

1 cancelled and 2 blank cheques were given to mr. Sanjay singh (Sanjay. [protected]@bizsupportad.com) for personal loan application. Howerver application was rejected but mr. Sanjay is not returning the blank cheques. Past more than 1 moth i'm contly. Following them but they are disconnecting the call and not replying mail either. His manager isteyak. [protected]@bajajfinserv.com.

I am areeb razzaq. My registered mob. No. [protected]. I have booked a flight ticket for 3 persons through via.com. For some reasons, i had to cancel the flights. Its been 4 months now and despite following regularly no action has been taken from bajaj. They are calling me and asking me to pay the emi's for the canceled loan. This is not the end. They have blocked my card. Their collection department persons are calling me. I have account statement sent by bajaj that they have received the cancellation from via but still, they are asking me to pay the amount because there are some technical issues in their system. It is a mental harassment for me because every time a new person is calling me and i have to explain everything from the beginning.
I have paid the cancellation to bajaj inr 16571 and inr2950 in cash against the same. I am failed to solve the issue. I have put enough efforts but they are still not solving this. This is my last hope to write here.

Loan id : 401rem51262101

I am rajesh puppala, mobile no [[protected]]. On thu, jan 18, 2018 at 3:41 pm, your customer care called me mr. Krushnath shiral for bajaj elite emi card membership and asked me to pay rs 4777 earliest.

Later on 18 oct. I made the payment through my indusland bank credit card (Rs 4777/-). Payment was debited successfully and am not received a mail in this regard

Sir u r representative told that i will get the card in next 3 day on my home address. But till date, there is no further communication from your side and i yet to get the card.

Finally iam received fake vouchers through mail below mention details

Krushnath. [protected]@bajajfinance.com

Dear Sir,

Please deactivate my bajaj finserv EMI card. I am not using it. I never used it. I did not apply for this card. It is sent as part of my loan for TV in Great Eastern, Baguihat. I do not have any pending transaction. I got an sms that an inactive fee of Rs. 117 will be deducted from my account. Please do not deduct it from my account. My TV loan is closed.
.
Here is the details:-
Customer Name: Anesul Mandal
EMI Card No: [protected]
Customer ID: 36490284
Email Id: [protected]@yahoo.com

Hello,

I made few purchase in sathya agencies through bajaj emi plan. After few emi i requested to stop the ecs cheque process to your adyar chennai branch and they assured to stop the ecs process, so that i made a payments via cash as per assurance from your employees. After few years now i am receiving calls from advocate stating that they filed case since i didn't made the emi and asked me to pay 15000 rupees. I have all the bills that i paid via cash. How to solve this issue, i don't have that much money to pay. Please provide good solution.

Account number: 4030vs07462829

4030vs07462826

4030cd07462832

Hi team,
My name is sandesh. I am totally get disappointed and frustrated with bajaj finserve customer care and their pathetic ivr never get connected. I have made all the payment against cd loan. One payment got bounce and immediately they blocked/suspended my card however, after a couple of day i made the payment including bounce charges but no resolutions. I have tried multiple time reaching their pathetic customer care but no use and after a day i dropped an email in regards to my card block i have got reply from customer care after 48 hrs stated your card will suspended until 45 days.in the last 2 years i was making payment and never delayed but because of a single payment card got blocked. Its totally bad services. Please let me know what to do in this situation.

Thanks & best regards,
Sandesh

Hii, i am a customer of bajaj finserv. Recently applied for elite card too. Payment made for 4777 as well but no update. Repeatedly trying to contact concerned person but looks like no support is provided post the money is taken... Till the time money was not given... Everyone was calling left right center however now.. This is going no where. Very disappointing

Hi,

I am teena deepak sharma from akola { address : nr. Sharma cutlery shop akola } mo no :[protected]

Sir /mam we get sansui smart led in 2016/11/22 from mittal electronic dakshata nagar akola. We saw a tv automatically tv will be blanked then we try all things { remote, led buttons } but they do not work on it and there is a two sensor when the tv is start means before the problem the right side of sensor is on but after the problem left side of sensor is on and not work. So, sir/mam i requested to you plese solve the problem and repair the led

Thank you!

Hello Team,


I am writing this email to highlight one of the issues I am facing with Bajaj Finance.
Due to lack of training and lack of Knowledge of your employees on your own policies & products I lost my 24000Rs.

I took a personal loan of amount 5, 40, 000Rs under Flexi loan scheme on Aug 2017 with an intention of paying out the loan in couple of months.
-Before taking the Loan from Bajaj Finance, I had made this very very clear to your representative & the customer representative explain me the clauses/benefits as mentioned below:-
I can close the loan at any point of time.
Foreclosure charges are applicable
Insurance can be surrender at the time of closing the loan.
Part payment can done and no charges will be applicable.
And she also explained me how to close the loan to avoid foreclosure charges as below:-
For Example:- If my Principle amount left is 5, 20, 625Rs, I have to pay maximum amount as part payment that is 520, 000Rs or more which is not chargeable, and lesser amount or remaining amount like 625Rs or 100Rs as foreclosure which will be charged for service charges.

With this clear understanding that I can close the loan anytime without any additional charges for closing the loan (except for some minimal service charge as explained above) I opted for the loan.

Now I approached Bajaj finance Hyderabad Somajiguda branch office to close the loan, I was begin told that it is not possible to go for part payment option as explained above. The only option available is to close the loan as forecloser & same would be charged for around 24, 000Rs and I had to pay the same to get the loan closed.


After this I called the call center regarding this. The representative confirmed to me that it’s possible to do part payment and there will be minimal service charges applicable (as mentioned by me above).

Then I contacted your team again to get the refund of 24, 000Rs as it was not necessary for me to for forecloser instead I could have done part payment . I had to go for forecloser as your Hyderabad Somajiguda branch office executives were not aware / were not educated with the details of your scheme.

I have been following up with your team to resolve this issue but nothing seems to be moving forward. Their argument is it cannot be refunded as I did forecloser instead of partpayment. But my issue is the branch office did not allow me to do the part payment & forced me to do forecloser saying this is the only way to close the amount.


I see a major lag in communication / training across your teams the Hyderabad Somajiguda branch office seems to be either unaware or not being trained for these details.
If required you can check your call records to authenticate if what I am saying is right & what was communicated to me during these calls.


If you check your records you will know I took loan 540, 000Rs but got only 500000Rs in hand remaining 40, 000Rs were charger for insurance and processing fee.
Apart from that I also paid four month interest to you, plus forecloser charges; so in all I have paid Bajaj finance more 1Lakh towards interest/service charges within four months.

My question to you is, do you think what has happened in my case is it fair. I was told one thing, I took the loan, then during closer I am being said what was told to me initially was wrong, then having no other option I go for forecloser by paying a heavy amount as service charge, when I call the call Center again they say yes its possible what was said initially before taking loan is correct, now when I as for the refund they say I choose a wrong method to close the loan.

Due to lack of communication in between your organization I am the one who is suffering now & knocking doors to get the refund.

Hope there is someone at Bajaj finance who think for the customers. Looking forward to early resolution of this issue. Please let me know if you need any further details from my side.

Reply with action awaited.

Thanking You,
Arun kumar
#[protected].

I have applied for emi card and they called and asked me to pay rs. 4777/- and paid 4777/- aand make payment 20 days before [03.01.2018] but still today they have not send the card. No refund of the money and i have a high cibil score and also a existing bajaj finance memeber since last 5 years. They are simply cheating customer and not giving proper service. All are requested not to take this card bajaj finserve is a very poor service record and it become a cheating and forge company.