Bajaj Finserv Complaints & Reviews

Dear sir,
I am akash singhania and recently purchased a tv though emi bajaj finserve recently bajaj emi card came to my house through courier and after 2-3 months i am receiving a message that if i don't transact my emi card then i will be penalized. I want to say that i have not requested bajaj finserve for proving me the emi card, then why did they send me the card and now they saying that if i do not use it i will be charged through my back account.
This is very shameful, have not expected this from a big company like bajaj finserve. For further i will share my disappointing experience with bajaj with all my friends, colleagues and family members.

Akash singhania

Dear sir,
I have excist customer fast 10 years in our company, i purchased emi index led tv ur executive without my knowledge to apply warranty insurance monthly 530/- in every month deducted in my account he was complaint last 3 month not reply& cancellation for till not because poor service in our excutive so kindly cancelled my warranty refunt my total due amount in my account.
Bank: icici bank
Branch : pondicherry
Account no:[protected]

I went for loan for my dental treatment at partha dental bellandur amounting to 62000 rs with loan account no : 404lcf61792632 for 8 emi each amounting to 7750.

The partha dental bellandur branch suddenly changed the treatment plan and my cost of treatment reduced to 42000 rs. My treating doctor (Dr iman) assured me that loan amount will be reduced to 42000 rs. (Request letter attached)

We raised the request with bajaj finserv and exactly after 2 emi deductions (7750 rs each) totalling rs 15500 with old account, they rebooked a new loan account 404lcf57721518 with actual treatement amount 42000 rs for 8 emi each amounting to 5250.

I repeatedly asked each and every person involved in the case few named (Arun, ajit, arshee, umamshankar, ashish and arun) for my deducted emi amount, how the amount will be adjusted.

Ajit said the 1st emi amount 7750 rs will be adjusted, and as the 2nd emi (7750 rs) is deducted after closing of old amount, the money will be refunded within the same day.

As it was not refunded i whatsup the ajit for info, he said it will take 7 working days.

Today is 24th jan 2018, exactly 19 days (5th jan 2018, my emi was deducted), still refund is elusive.

I am repeatedly dropping them mail and dropping whatsup messages, i am not getting replies from any one.

Please help me how can i approach the solution. Any help is appreciated.

Here are the extracts of my mails.

—
— forwarded message —
From: "arshee ajmani"
Date: jan 13, 2018 1:08 pm
Subject: re: to close the request for rebooking request id 166825
To: "lbo. [protected]@bizsupportbo.com"
Cc: "sushil", "arun solomon", "ajit kumar", "ashish gupte", "umashankar s"

Team,

Please update

From: arshee ajmani
Sent: 11 january 2018 11:31
To: 'lbo. [protected]@bizsupportbo.com'
Cc: 'sushil' ; arun solomon ; ajit kumar ; ashish gupte ; umashankar s
Subject: re: to close the request for rebooking request id 166825

Dear query team,

As discussed, please share the complete brief for the case

From: sushil [mailto:susheel. [protected]@gmail.com]
Sent: 11 january 2018 09:22
To: arun solomon ; arshee ajmani ; ajit kumar ; ashish gupte ; umashankar s
Subject: re: to close the request for rebooking request id 166825

Hi team,

Please any update on the request.

On jan 8, 2018 10:12 am, "sushil" wrote:
Hi guys,

I am not sure, what is happening in background.

My second emi got deducted (Attached the statement) and as suggested by arjit, no refund came back.

Can someone help me with the status?

On dec 31, 2017 9:26 am, "arun solomon" wrote:
Dear arshee,
The request is already raised for rebooking in the query portal on 14/12/2017 for the case 404lcf57721518 but the status of the request is still open. I need your help to close the request by changing the gross loan amount to 42000.

The details of the request is as followes
Request id: 166825
Request type; multiple product rebooking
Request sub type : rebooking
Request status: open
Request raised on 14/12/2017
New gross loan 42000
Old gross loan 62000

The details of the rebooking is attached with the mail please find the attachment.


The customer has already paid the emi for the loan amount of 62000 instead of 42000 which is his actual treatment cost and the 2nd emi is about to hit still the rebooking for the case 404lcf57721518 is not completed.

With regards
Arun solomon
Sales manager|life care finance
[protected]
_
From: arshee ajmani
Sent: 30 december 2017 02:17:29
To: arun solomon
Cc: ajit kumar
Subject: re: to close the request for rebooking request id 166825

Dear arun,

Please raise req from query portal


From: ashish gupte
Sent: 30 december 2017 13:06
To: arshee ajmani
Cc: ajit kumar ; shibani naidu ; arun solomon
Subject: re: to close the request for rebooking request id 166825

It this query is regarding cancellation and rebooking then, connect with query team.

Ashish gupte
Manager, (Cent. Ops)
Bajaj finance limited
4th floor, bajaj finserv corporate office,
Off pune ahmednagar road,
Viman nagar, pune 411 014
[protected]


www.bajajfinserv.in/finance

From: arshee ajmani
Sent: saturday, december 30, 2017 12:57 pm
To: ashish gupte
Cc: ajit kumar ; shibani naidu ; arun solomon
Subject: re: to close the request for rebooking request id 166825

Dear ashish sir,

Please help to reduce the gross loan amount

The new loan amount is rs 42000
Req has been raised on portal – 166825
Lan – 404lcf57721518

Deal id - sf72439315


From: arun solomon
Sent: 30 december 2017 12:43
To: arshee ajmani ; ashish gupte
Cc: ajit kumar ; shibani naidu
Subject: re: to close the request for rebooking request id 166825

Dear arshee,
Please help to close the case as the customer is escalating the issue with the partner in high level. The partner has stopped given cases to bajaj finserv till the issue gets resolved. Please help to close the case before the 2nd emi date as the customer has paid excess emi amount to bajaj last month also.

With regards

Arun solomon
Sales manager | life care finance
[protected]
_
From: arshee ajmani
Sent: 28 december 2017 22:19:42
To: ashish gupte
Cc: ajit kumar; shibani naidu; arun solomon
Subject: re: to close the request for rebooking request id 166825

Dear ashish sir,

Please help to reduce the gross loan amount

The new loan amount is rs 42000
Req has been raised on portal – 166825
Lan – 404lcf57721518

Deal id - sf72439315

From: arun solomon
Sent: 29 december 2017 09:28
To: arshee ajmani
Cc: ajit kumar ; shibani naidu
Subject: re: to close the request for rebooking request id 166825

Dear arshee,

This is the sf72439315 id of the case for rebooking (166825) has been done but still the request is open.

The new loan amount is for 42000


With regards
Arun solomon
Sales manager|life care finance
[protected]
_
From: arun solomon
Sent: 27 december 2017 20:08:07
To: arshee ajmani
Cc: ajit kumar
Subject: re: to close the request for rebooking request id 166825

Dear arshee,

This is the sf72439315 id of the case for rebooking (166825) has been done but still the request is open.

The new loan amount is for 42000
_
From: arshee ajmani
Sent: 26 december 2017 21:38:43
To: arun solomon
Cc: ajit kumar
Subject: re: to close the request for rebooking request id 166825

Share the deal id


From: arun solomon
Sent: 27 december 2017 10:28
To: arshee ajmani
Cc: ajit kumar
Subject: re: to close the request for rebooking request id 166825

Dear arshee,
Please update on this.


With regards
Arun solomon

_
From: arun solomon
Sent: 22 december 2017 20:14:41
To: arshee ajmani
Cc: ajit kumar
Subject: to close the request for rebooking request id 166825

Dear arshee,
The rebooking (Id 1668250) done on 14/12/2017. The request is still open in the portal. Please help to close the case with an immediate effect.

With regards
Arun solomon
Sales manager|life care financce
[protected]
Disclaimer: this message, including any attachments may contain proprietary, confidential and privileged information for the sole use of the intended recipient (S), and is protected by law. If you are not the intended recipient, please notify the sender immediately and destroy all copies of the original message and attachments, if any. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. Bajaj finance limited reserves the right to record, monitor and inspect all email communications through its internal and external networks. Your messages can be subject to such lawful supervision as bajaj finance limited deems necessary in order to protect their information, interests and reputation. Bajaj finance limited prohibits and may take steps to prevent their information systems from being used to view, store or forward offensive or discriminatory material. If this message contains such material, please report it to [protected]@bajajfinserv.in. Please ensure you have adequate virus protection before you open or detach any documents from this transmission. Bajaj finance limited does not accept any liability for viruses

—

— forwarded message —
From: "sushil"
Date: jan 24, 2018 11:24 am
Subject: re: loan clarification
To: "ajit kumar", "arshee ajmani", "umashankar s", "ashish gupte"
Cc: "arun solomon"

Hi team,

I tried to raise this issue many times, but i am unable to get solution.

I login into my new account 404lcf57721518 as mentioned by ajit below.

The current outstanding amount showing there is 42000.

I paid 2 months emi of 7750 each totaling 15500 for my old account 404lcf61792632.

Ajit is again and again confirming the amount will be adjusted, but i am not seeing any adjustments anywhere.

Can someone, who cares for my case clear the air please.

On jan 12, 2018 11:12 am, "sushil" wrote:
Thanks a lot ajit for the info.

Can you please send me the info regarding login as well.

On jan 12, 2018 10:57 am, "ajit kumar" wrote:
Good morning sir,
Below is the details of loan which you took from partha dental for dental treatment.

Old loan closed - 404lcf[protected]Loan value – 62500 with monthly emi of 7750)
New revised loan - 404lcf[protected]Revised loan value - 42500 with monthly emi of 5250)

Now your emi will come as per new revised loan only with emi of rs. 5250.

The amount which you paid excess will be adjusted with future pending emi.

With regards

Ajit kumar
Area sales manager | lifestyle finance
_
Bajaj finserv lending
8th floor, prestige towers, residency road
Bangalore-560025

Mobile : [protected]

Disclaimer: this message, including any attachments may contain proprietary, confidential and privileged information for the sole use of the intended recipient (S), and is protected by law. If you are not the intended recipient, please notify the sender immediately and destroy all copies of the original message and attachments, if any. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. Bajaj finance limited reserves the right to record, monitor and inspect all email communications through its internal and external networks. Your messages can be subject to such lawful supervision as bajaj finance limited deems necessary in order to protect their information, interests and reputation. Bajaj finance limited prohibits and may take steps to prevent their information systems from being used to view, store or forward offensive or discriminatory material. If this message contains such material, please report it to [protected]@bajajfinserv.in. Please ensure you have adequate virus protection before you open or detach any documents from this transmission. Bajaj finance limited does not accept any liability for viruses

—
Whats up chat
—

1/4/18, 1:59 pm - messages to this chat and calls are now secured with end-to-end encryption. Tap for more info.
1/4/18, 1:59 pm - susheel madwani: img[protected]wa0001. Jpg (File attached)
My email id is susheel. [protected]@gmail.com
1/4/18, 2:00 pm - susheel madwani: img[protected]wa0002. Jpg (File attached)
1/4/18, 2:16 pm - bajaj fs ajit: img[protected]wa0003. Jpg (File attached)
This loan is closed sir... We have created new loan... You will get confirmation from our team... This is for reference sir...
1/4/18, 2:17 pm - susheel madwani: when can i get?
1/4/18, 2:17 pm - susheel madwani: and will they emi of 7750 will be deducted tomorrow
1/4/18, 2:17 pm - bajaj fs ajit: it will come automatically sir...

It will be system generated...

This emi will be refunded to you on 5th evening only..
As per process...
1/8/18, 10:13 am - susheel madwani: img[protected]wa0003. Jpg (File attached)
1/8/18, 10:13 am - susheel madwani: no refund came back, emi got deducted.
1/9/18, 10:04 am - susheel madwani: good morning man
1/9/18, 10:04 am - susheel madwani: any update?
1/9/18, 12:23 pm - susheel madwani:???
1/24/18, 11:15 am - susheel madwani: my last paid emi is yet not refunded.

Can i get any update on it.
1/24/18, 11:52 am - susheel madwani: plaese reply and if you are not the authorized person to answer, please provide me contact details of the person whom i can connect and get answers.

Refer to my loan a/c no.405dpf59311795
I have purchase fro anupam stationery borivali west, there was a lady representatve of bajaj finserv, she collected my all document with signature & one cancel cheque but i recd call from bajaj representative that my emi has bounced even there was sufficient balance in my account, i discuss that lady & submitted form & cancel cheque repeat but no action done still i fearing that my next emi will also bounce, this is very fastening, now there customer care calling & asking to visit head office.

I experience very bad services

I am a bajaj finserv consumer.

Someone took a loan 424lip57799075 and there was no verification done by bajaj. I have not received any email for the loan account.

On top of that i am outside of the country and a loan account is created.

How is it possible that someone can take a loan without showing any proper id or document and bajaj finserv approves it.

This complaint is with reference to my personal loan account no: 401SPL30570743 in Bajaj Finance. I have taken this personal loan from Bajaj Finance on Novemer 2016. I procured the loan from Bajaj Finance since they had mentioned very clearly that there will be no pre-closure charges and partial payment option available. I have visited this branch to pre-close the loan. The pre-closure statement had the principal amount along with additional pre-closure charges of 4.72 % which was never mentioned at the time of loan disbursement. The charges are high and are not acceptable which will become around 15 thousand. The trust on the bank is lost as both pre-closure and part payment options have been majorly hit the customers. I would want to close the loan but due to these unaccounted charges its discouraging for me to pay additional amount which is undeniable. Upon that having charges on partial payment is very disappointing.
I have been sending email to Bajaj Finance help email id ([protected]@bajajfinserv.in) to consider my request that not to charge the pre-closure 4.72% charges for old customers, but they replied they cannot waive off the said foreclosure charges.

Please help me in this regard where they are simply charging the pre closure charges.
I have attached welcome letter, in which clearly mention NIl prepayment charges

Dear Sir/Madam,
Please deactivate my bajaj finserv EMI card. I am not using it. I don't have any pending transaction till date & I am not using this card from long time. This card deducted rupees 117 from my bank account without my permission. Please deactivate this card as soon as possible.

Here is the details:-
Customer Name : Nayia Kumari
Customer ID: 5965713
My Email ID- [protected]@gmail.com

Hi Bajaj Team,

I Have received my Bajaj EMI Card in blocked state, I have contacted many times to customer support but I didn't receive a proper solution. I always get a reply that my CIBIL score is below 750. I want to clarify this again, that my twin brothers information is mixed with my info, that's the reason my CIBIL score went low. Please reactivate my card so that I can buy something and increase my CIBIL score.br...

My experia id: 27394296
My loan account no:
405pst[protected] emi 4367

Total rs. 4367
Emi paid 05.01.2018 in neft
Neft credit in my statement 05.01.2018

But, i got message emi eue pending and also my emi card blocked due to cheque bounce charges paid rs.1200/- date - 16.01.18
I have paid emi in advance one day. How can block my emi card.
Please unblock my emi card and sent revised statement to me.
Name: ganesh lad

Dear,

This email is to inform you that i am holding a emi card no :[protected]
[protected] with bajajfinserv. I have had a very good history with bajaj and have paid all my loans to date.

Now my issue is my emi card has been blocked.

However i request you to please activate my emi card so that i can use your services.

Emi card no : [protected]

Regards
Bindu salla.

Sir,

I am sudalai muthu subbiya
Today, i have noticed that rs.117/ has been debited without any authorization from my tamilnad mercantile bank saving account.
No.[protected]

I am shocked to see this, please reverse and credit it back to my bank account.

Please let me know why and by whose authorization have you debited this amount.

I have nothing pending with bajaj finserv. As i have cleared all my due on 01.11.2017 for the purchase of led tv for rs. 18000/- (Rs.1800/- emi
For 10 months.) i don't have any loans with you.

I expect the amount to be credited to my tamilnad mercantile bank account immediately with proper explanation from your end.

Transaction detail is shared below:
Transaction date: [protected]
Transaction amount: 117 rupees
Transaction type: debited
Transaction description: paid to tpcf bajaj finance:[protected]
Npci ecs debit

Waiting your earliest and positive response.

Thanks & regards,
Sudalai muthu subbiya

Executive called me and said they are offering flexi loan for me with 1% processing fee. I said not interested even executive told me the 1% amount processing fee will get back into my account once after the loan amount transfered. Even before approving loan they have me send the mail stating that insurance has applied for me. I clearly acknowledged without my concern who has applied insurance and if that is the case then i dont want loan also. They told me insurance also will revert back. But once the loan amount transferred they have not done the insurance amount refund. Not sure why this is happening. Even i logged a complaint they said money will refund within 2 days. But nothing happened.
Never ever believe whatever executives are talking to take loan. Simply they will put charge and they will tell dialogues if you ask i have all my soft copy proofs. But nothing workout am totally frustuated with this finserv flexi loan

I took a loan from bajaj finservices but on same time they given me a health insurance policy which is not applied by me and 7000/- amount deducted from my loan amount. Last 2 months i am continues take follow up but no response and no help from bajaj... I don't want that policy i want my deducted amount from them.. Its a really miss communication from bajaj executive.. Literally fake people they are... Fed up from taking follow up and all... Plz make sure my complaint will be resolve soon.

Dear team,

This is bring to your notice that my emi card permanently suspended. I am agreeing that i didnt pay that amount of 5 emis in time you people didnt called up and not aked the reason. The reason was i paid 1 emi amount to your executive he said i will give receipt eveing due to some server problem. I called up several times its not working. After that i relocated to kurnool and i visited kurnool bajaj office for the payment the amount rs12220/-. I asked them waiver they said send email. I did same thing. I received call they informed pay rs6200. I informed same thing to back end team. They said we cannot do any thing make payment of rs6250. I did payment and asked to them about bajaj card they said ask in branch. I asked in branch also they said it will activate after 45days. I checked in experia its showing permanently disconnected the card. What is this i paid extra amount of rs1250 and card also permently disconnected. Its very worst service by u people. My contact numebr:[protected] call after 10am to 2pm. I want my card activation. Last few days back i received sms you purchased mobile and the emi will be rs2122. And i got otp also. What happened in bajaj i never expect this type of service from you and i hope every one will suffer like that only

1 cancelled and 2 blank cheques were given to mr. Sanjay singh (Sanjay. [protected]@bizsupportad.com) for personal loan application. Howerver application was rejected but mr. Sanjay is not returning the blank cheques. Past more than 1 moth i'm contly. Following them but they are disconnecting the call and not replying mail either. His manager isteyak. [protected]@bajajfinserv.com.

I am areeb razzaq. My registered mob. No. [protected]. I have booked a flight ticket for 3 persons through via.com. For some reasons, i had to cancel the flights. Its been 4 months now and despite following regularly no action has been taken from bajaj. They are calling me and asking me to pay the emi's for the canceled loan. This is not the end. They have blocked my card. Their collection department persons are calling me. I have account statement sent by bajaj that they have received the cancellation from via but still, they are asking me to pay the amount because there are some technical issues in their system. It is a mental harassment for me because every time a new person is calling me and i have to explain everything from the beginning.
I have paid the cancellation to bajaj inr 16571 and inr2950 in cash against the same. I am failed to solve the issue. I have put enough efforts but they are still not solving this. This is my last hope to write here.

Loan id : 401rem51262101

I am rajesh puppala, mobile no [[protected]]. On thu, jan 18, 2018 at 3:41 pm, your customer care called me mr. Krushnath shiral for bajaj elite emi card membership and asked me to pay rs 4777 earliest.

Later on 18 oct. I made the payment through my indusland bank credit card (Rs 4777/-). Payment was debited successfully and am not received a mail in this regard

Sir u r representative told that i will get the card in next 3 day on my home address. But till date, there is no further communication from your side and i yet to get the card.

Finally iam received fake vouchers through mail below mention details

Krushnath. [protected]@bajajfinance.com

Dear Sir,

Please deactivate my bajaj finserv EMI card. I am not using it. I never used it. I did not apply for this card. It is sent as part of my loan for TV in Great Eastern, Baguihat. I do not have any pending transaction. I got an sms that an inactive fee of Rs. 117 will be deducted from my account. Please do not deduct it from my account. My TV loan is closed.
.
Here is the details:-
Customer Name: Anesul Mandal
EMI Card No: [protected]
Customer ID: 36490284
Email Id: [protected]@yahoo.com

Hello,

I made few purchase in sathya agencies through bajaj emi plan. After few emi i requested to stop the ecs cheque process to your adyar chennai branch and they assured to stop the ecs process, so that i made a payments via cash as per assurance from your employees. After few years now i am receiving calls from advocate stating that they filed case since i didn't made the emi and asked me to pay 15000 rupees. I have all the bills that i paid via cash. How to solve this issue, i don't have that much money to pay. Please provide good solution.

Account number: 4030vs07462829

4030vs07462826

4030cd07462832

Hi team,
My name is sandesh. I am totally get disappointed and frustrated with bajaj finserve customer care and their pathetic ivr never get connected. I have made all the payment against cd loan. One payment got bounce and immediately they blocked/suspended my card however, after a couple of day i made the payment including bounce charges but no resolutions. I have tried multiple time reaching their pathetic customer care but no use and after a day i dropped an email in regards to my card block i have got reply from customer care after 48 hrs stated your card will suspended until 45 days.in the last 2 years i was making payment and never delayed but because of a single payment card got blocked. Its totally bad services. Please let me know what to do in this situation.

Thanks & best regards,
Sandesh