Bajaj Finserv Complaints & Reviews

Hello in the month of december my 1 pdc cheque got bounced and bajaj finserv charged me 287 rs fine and this 287 rs has been charged to me almost 12 to 14 tines when i raise a cimolain they keep saying that my bank has charged this amount and the bank says its been charged because ur cheque was been produced again and again by the bank yesterday i got a call from bajaj finserv they told me against a cheque bounce maximum four time a cheque can be been produced and hit the accountbut in my case it was not so i will also attach the statement showing the funds been deducted again and again for a cheque bounce i have been charged almost 4000 rs my loan account nunber is 4100CD20376922 meanwhile when my cheque was bounced i even got a call from a recovery department telling me to pay i requested the lady i will be paying in cash with the fine but please do not hit my account but apparently it did not happened and then after few days i again got a call from salt lake bajaj office a person taling in an unproffessional behaviour warning me 2 pay or else they gonna hit the cheque again and again

Dear sir/madam. This is m. Jayanthi from chennai. I have two emi loan for fridge & mobile in bajaj finance. I was purchased mobile from poorvkia show room on last month. The mobile emi loan ac no 403dpf 37398003. The mobile emi amount rs.1770 detected from my account instead of 1570 last month extra rs 200 ditected. The this month emi alert msg. Also showing the amount rs.1770. Kindly clearly the issue otherwise refund the extra amount. And stop the ecs extra emi amount before june 5.. Pls your valuable reply... Thanks m. Jayanthi mobile no:[protected]

Dear sir/madam,
This mail is to bring your kind notice that i have applied for home loan on 3rd of may 2017 and one of your employee mr. Ganesh tiruvalli (Manager sales-mumbai) took a sum of rs.17, 600 from me for notice of intimation, notary, franking and stamp duty for the moe (Memorandum of entry) and then escaped. He was asking for cash but i have made a payment via bearer cheque and online bank transfer to his personal account. I have been chasing him since then.

I visited bajaj finserv guregaon (East) mumbai office on 22nd may and met his seniors. Then i came to know that he is not coming to the office for past 10-15 days.

This is very strange to experience that employees of such a big listed company are fooling the prospective clients by taking company’s name and being into fraudulent activities. I have been trying reaching mr. Ganesh but his numbers are coming switched off.

Again i visited his office on 30th may and he is still underground, i met his bosses mr. Arvind gupta (Regional sales manager) and mr. Rakesh (Credit head), they suggested me to write this email and not to lodge an fir. I think no senior management is ready to take the onus of this unfortunate happening. I am still wondering whether i will get my money back or not.

I hope someone will get in touch with me soon.

Regards,
Priyank shukla
[protected]

Helo Sir/Madam,

I got a call from Bajaj finserv for a flexi loan as I have a requirement of a loan I agreed to give the documents. Next day one of the executive came and collect all the documents of mine as well my wife's documents. When I checked with them they told I have less cibil score hence they will make my wife as an applicant and I will be the coapplicant for the loan. In between the loan process I got multiple call for different different documents submission I followed all the steps. One day one guy from Baja shared one email with loan details and asked me to acknowledge the email and they were in a hurry like anything every 5min I received calls from different different people's that sir please acknowledge the email. When I checked the email I found they mentioned one HSBC insurance including the loan that I have to pay 15000.00 for that. When I asked one senior guy in bajaj Finserv (who was processing my loan) he told me sir don't worry it is there in the email but i[censored] don't want then we will cancel the insurance. I said OK and acknowledge the email. Next after that day my wife received one message that some insurance has been initiated against her name for the loan. Immediately I spoke with that person stating that such and such messages I have received then and there that guy started explaining about the benefit about the loan. I strictly said please cancel the insurance or if the insurance is mandatory with the loan please cancel my loan also. After that guy told OK sir I will cancel the insurance and update you. Then finally they credited 287447.00rs into my savings account on Sunday night. Monday morning after 10time I tried that guy pick my call I said I don't want your loan kindly guide me I will return back all your amount and that guy spoke with me very rudely and told ok we will cancel the loan and u will receive a call soon. But no call nothing. I sent multiple whatsapp message multiple mail but no replay. Finally I wrote one email to [protected]@bajajfinserv.in but no result they are also not responding .loan account no is -404SPF40214996

I would like to request, please guide me or help me to close my loan account.

Reach me on-[protected]

Dear sir,

I am not getting response on my query. I will again describe the matter.

1) at time taken loan no foreclose charges.
2) at the time prepayment they apply charges mentioned for changes done internally.
3) when i request they have given letter on 18 and waived off the charges.
4) hence i paid full amount on 22 may where maximum date given 25 may.
5) after my payment again getting email that i foreclose is cancelled and i have to pay with the charges of 4 %.
6) my question to the babaj management that if there was no intention to waived off then why such email sent to me on 18th may.
7) otherwise i could have paid part payment where the charges is 2 % instead of 4 %.
8) due to babaj management mistake why should i pay 4 % which is 24000/-.

Need justification on my query asap from babaj managment and sending only one standard email on my all emails that foreclose charges has been changed by bfl from backend but not reverting why such emails sent to me on 18 may 2017.

Thanks
Sunil patnaik

Hi, this is to informed you that [protected] this number is registered in bajajfinserv and i lost this number recent time. So i want to replace this number instead of this number [protected] actually i didn't received any sms since from 2 months. So its quite diificult for me to get the details of all updations and emi so please make add my new number as per my requirement.

My card no. Is [protected].
Kindly change my mobile number from [protected] to [protected].
Thanks & regards,

Gitesh meshram

My consumer durable loan is running with the company. I wanted to foreclose my account on 01/05/17 since my Emi due date was 02/05/17. I was not in the Bhopal since I was in Indore so I was trying to pay online through my account in online customer portal of Bajaj Finserve. I Generated the foreclosure letter and through the link provided after that I clicked on the pay option, but no window was opening after clicking the pay option. After that I tried many times to call customer care but that day no customer support was provided. On 02/05/17 my Emi was put to my account through ECS but I suffered the bounce charge since I had not sufficient fund in my account.I had sufficient fund in another account to close the loan but due to poor payment gateway of Bajaj Finserv I am unable to foreclose my account. As on that 30/05/17 I was asking Bajaj Finserv to provide a proper link to foreclose my account but they are unable to provide proper online payment option. Till date the payment gateway for online payment is not opening after clicking the pay option. But bajaj finserv instead of accepting the fault they are adding bounce charge in my account and till 30/05/17 I can't pay through online link of bajaj finserv.
My Loan Account no. is 4300CD30607082.

The contact details of Bajaj is below:-
Bajaj Finance Limited Regd. Office: Mumbai–Pune Road, Akurdi, Pune–411035, Maharashtra, India
Corporate Office : 4th Floor, Bajaj Finserv Corporate Office, Off Pune-Ahmednagar Road, Viman Nagar, Pune – 411014

Respected sir,
This is dr. Swetha pajjuri (Dentist) from hyderabad. I have two doctor loans and one business loan in your finance company. One e. M. I is been pending for this month and two loans are for three months pending. This is third month. I have financial problem araised in my hospital due to my couligue. One loan was disbursed to me for his financial needs. Even your persons from u office know that. I am requesting u r representatives not to disturb me all the time. I have been responding to their calls and them personally. Your company representatives made a loss of damage to my professional life to such a level that my owner is not allowing me to open my clinic, as he has lot of nuscence from bajaj representatives. And my clinic is shut past from two months. Only reason is the disturbance caused by your representatives. Im still requesting them. Even though after many requests they are ignoring my pleading causing more stress and tension and have ruined my hospital for shut down. How can i pay my e. M. I if my source of income is lost. Even at this time five people from your finance company are making a big harrasment at my residence. I am enclosing my loan details sir.1.4000dl09571808
2.400pr[protected]
3.4000dl17514569

Once again request u plaease to give me some time for my loan repayment. And make u r representatives not to disturb me all the time not to make a nusence at my residence. Please look forward for my request sir.
Thanking you
Your's faithfully,
Dr. Swetha pajjuri
[protected]

Please deactivate my bajaj finserv emi card which is expired in 2015. I am not using it. I don't have any pending transaction till date. This card deducted rupees 99 from my bank account for two times without my permission. Please deactivate this card as soon as possible.

Here is the details:-
Customer name-p k ravikumar
Emi card no: [protected]
My email id - [protected]@live.com

Loan no: 403sal37171198

I asked for the flexi loan and i have the approval mails below. The money also got sanctioned and speaking to the customer care i got to know that they have given me normal loan instead of flexi loan. From day one i am fighting customer care through mails and calls and they are not even bother about it. And they detected emi for the money which i havent used. More than the money the mental stress they are giving to us is so terrible. Please find the attached mail for the approval.

Please dont trust this crap # finance company while taking loans. Please look out for the proper banks. Atleast they respond to our queries.

Deduction of rs. 99/- from my sbi saving bank account without my consent
Rs.99/- debited from my sbi saving account, branch of chawk, faizabad on 26.05.2017, message as below

To transfer
P[protected]tr for ddr bajaj-auto

I have not opted for any kind of investment with you. On what grounds my amount was deducted without my consent. You have my a/c no it means in future u can also deduct any amount of money from my account without my consent.

I have not initiated this deduction. Please take necessary action and reimburse the money asap.

Gaurav jaiswal,
Mob. No. [protected]

DEAR SIR/Madam our card is blocked our card number [protected] im not getting any cheque bounces anything but card is blocked i want more products in bajaj ref mobile num is [protected] name NIRMALA N i[censored] r not unblock my card i will close all things in bajaj finserv we r not satisfied in bajaj finance so please solve the problem i[censored] r not solved this one im going to another finance

Dear babaj customer care head,

I have not received any respond after my complaint regarding foreclose charges.

On 11th may 2017 where babaj have waived-off the 4% pre-closer charges and again on 18th may i got foreclose letter where there was no foreclose chargers and the last date payment mentioned over there 25th may 2017. And based on this i have requested hdfc loan (Hdfc ltd) division to prepare the cheque for entire amount and submitted the cheque on 22 may 2017 at kaushambi counter and the cashier also matched the amount where there was no charges of 4 % and asked to submit the cheque which got from hdfc and extra 410 given for additional interesting as per chat.

Now suddenly after one day of deposit cheque babaj have sent one email that foreclose is cancelled and one another email comes with foreclose charges, its surprise!!! When i had deposited the cheque babaj should have the information.

When babaj had no intention to waived-off then why babaj have shared such waived-off emails and foreclose letter without fore closer charges. Because this spoiled my financial planning, off-course i could have paid part payment instead of full, where i can minimise the foreclose charges from 4% to 2 %. (24000 to 12000)

Please note again saying i have person who introduce bajaj in our company among 5000 employees and i had only given the reference and not sure how i will face them when issues comes to me and the ambushing situation is that when i paid entire amount you are seeking from me the pre-closer charges :- (

Trust there is huge communication gap between your intra departments because i have paid on 22 may but there is no information with bajaj wecare.

And the reason i had selected babaj so that i can pay at anytime without foreclose charges and when this thing i said to your tele-caller executive then he is saying the agreement has been changed after your loan disbursement, haaa, how you can change and also saying you have singed for the changes, boss my question are you giving any chance to read the terms??? Definitely i will record when your executive will come and will not give chance to read in my company and the same video i will matriculate.

That all are one side but when you have given letter on 18th may 2017 to pay till 25th then how you can send email on 23 may after my payment that the foreclose is cancelled.

When you had no intention to waived-off then why you have shared such waived-off emails and foreclose letter without fore closer and off-course i could have paid part payment instead of full, where i can minimise the foreclose charges from 4% to 2 %.

Its not first time, every time babaj trying to get money illogically, finally you are forcing your customer to end his life after all this harassment.

Need your feedback asap and if i get any kind health issue bajaj will responsible for non-response of my email.

I am Abhisek Chowdhury. Fathers name Asish Baran Chowdhury. For the past 3 days I am receiving emails on my gmail [protected]@gmsail.com. I have written to Bajaj Finserv immediately on customer care. But they do not respond appropriately. Moreover I complained to customer head email, he replied i have taken your email out of the email list. But how does that help, the loan is in my name. The loan has been sanctioned recently. It is a consumer durable loan sanctioned in Kolkata. I have last been to Kolkata 2 years back. Strang
est of them all is I stay outside India. So how did i apply for a loan in Kolkata sitting outside India. I have repeatedly contacted them on social media as well but no response. Issue is today it is consumer loan then tomorrow it will be a bigger loan. This fraud should be stopped.

Details of Fraud Loan sanctioned I received on my mail-

Customer ID[protected]
Loan Account Number - 4100CD40387433
Loan Applicant Name - ABHISEK CHOWDHURY
Product - CONSUMER DURABLE
Asset description - SONY LED/KLV-32R412D IN5 18768
Gross Loan Amount - Rs. 27, 990
EMI debit bank account number - last 4 digits - XXXXXXXX6163 (May be someone has opened an account too, this is not any of the account I hold)

I have taken loan from bajaj finserv due to system malfunction my emi has been deducted twice and as soon as i noticed it i have provided enough proofs (Bank statement and advance emi receipt from bajaj finserv) and raised 50 tickets and yet to get the refund. They are not at all responsive and fooling customers, every day they are giving the reason that its with backend and banking team you will receive it by end of the day but its disgusting that they are not refunding the money. If we miss to pay particular emi they will charge 1000rs more, but since because of their system issue emi has been deducted twice. They are running financial and fooling customers. I sincerely request you to help me in this regard

Application reference number is : hyd[protected]
Above stated is my loan application # i believe, they sent me an email asking for my bank login details. Funny part is my own bank don't ask my login details.
The reason stated by bajaj people is they will just take bank statement & pay slip out of my bank. If they really need i can provide them through mail.

Dear sir/mam
mene mere mother ke naam pe tv liya tha jiska pura emi mene paid kiya,
emi dcc mode me tha. mere emi bharane ki rashi thi 3630rs monthly
aur mene sare emi 3630rs se hi paid kiye hai, jab mera lone samapat hua to apke karmchari bata rahe he ke mene 3630rs ka emi nahi bhara mene 3500 ka emi bhara, hala ki mene har emi 3630 se paid kiye hai. aur penalty 9000rs bata rahe he balke sare emi mene paid kiye hai to ye penalty kis chiz ki hai, 14 mahine se mene emi bhar raha hu. mera paisa gaya kaha aur ye log muzse paise mag rahe he penalty ke tor pe, me aap se vinti karta hu ke aap penalty hatva diji ye, ac [protected] mera contact no [protected]

In July 2016 I have taken line of credit for personal loan of RS 150, 000/ with 14.5 % interest and processing fee around Rs 4000/-. I have the mail dated 9th July 2016 from Bajaj finserv which I accepted before approval which states that "NIL Foreclosure charges: - Any time, post clearance of your first EMI".
When I went to Bajaj office in Thane to close my personal loan Bajaj Finserve illegally took 4.6% pre-closure charges which amounted to approx Rs 7, 800/-.
Now when I am writing to [protected]@bajajfinserv, grievances cell about this illegal pre-closure charges then they explain me that their company policy from 1st June 2016 has changed and 4.6% pre closure charges are applicable to every customer.

My question is if Bajaj Finserv have offered me line of credit based on Nil foreclosure charges in July 2016 which I accepted then how can they take pre closure charges of 4.6% and why it was not mentioned in my mail received after their policy implementation in June 2016.

Secondly if the policy is from June 2016 then Bajaj has cheated me by offering Line of credit showing Nil fore closure charges and I have email from Bajaj finserv showing this.

So I need justice and I doubt Bajaj Finserv may have cheated many customers who are unable to catch their fraud activities.

I was told by sales executive that the processing fees for my personal loan is just 5k. I was told the remaining amount whatever is charged will be disbursed back before first emi is deducted. I have been waiting for past 3 months since i took loan, and following up with different sources. The sales executive never picks the call and keeps sending message that he will transfer the remaining amount of 12k asap. Please refer to screenshot below. The sales executive is hemanth. [protected]@bizsupportad.com

On may 19th i escalated the issue to grievanceredressalteam, another executive called me and informed, that he had a call with swapnil dubey swapnil. [protected]@bajajfinserv.in and the amount will be transferred before monday. I neither received any call nor my money, after that.
I have already provided enough notifications against taking this issue legally with consumer court. Treat this with urgent priority, failing which i will have to proceed with legal obligations.

Dear bajaj team
I have not taken any loan from u then also i m getting more than 100 messages daily to pay the loan.
The message is as under

"your lan 4180cd18040740 has an outstanding of rs. 8675.00. Click here to pay https://www.Paynimo.com/pny7CEJXC. rgds, bajaj finserv"
My mobile number is [protected] and my name is sandip pithadia.
Kindly stop this messages as i m least concern with this loan.

Sandip pithadia...