Bajaj Finserv Complaints & Reviews

In July 2016 I have taken line of credit for personal loan of RS 150, 000/ with 14.5 % interest and processing fee around Rs 4000/-. I have the mail dated 9th July 2016 from Bajaj finserv which I accepted before approval which states that "NIL Foreclosure charges: - Any time, post clearance of your first EMI".
When I went to Bajaj office in Thane to close my personal loan Bajaj Finserve illegally took 4.6% pre-closure charges which amounted to approx Rs 7, 800/-.
Now when I am writing to [protected]@bajajfinserv, grievances cell about this illegal pre-closure charges then they explain me that their company policy from 1st June 2016 has changed and 4.6% pre closure charges are applicable to every customer.

My question is if Bajaj Finserv have offered me line of credit based on Nil foreclosure charges in July 2016 which I accepted then how can they take pre closure charges of 4.6% and why it was not mentioned in my mail received after their policy implementation in June 2016.

Secondly if the policy is from June 2016 then Bajaj has cheated me by offering Line of credit showing Nil fore closure charges and I have email from Bajaj finserv showing this.

So I need justice and I doubt Bajaj Finserv may have cheated many customers who are unable to catch their fraud activities.

I was told by sales executive that the processing fees for my personal loan is just 5k. I was told the remaining amount whatever is charged will be disbursed back before first emi is deducted. I have been waiting for past 3 months since i took loan, and following up with different sources. The sales executive never picks the call and keeps sending message that he will transfer the remaining amount of 12k asap. Please refer to screenshot below. The sales executive is hemanth. [protected]@bizsupportad.com

On may 19th i escalated the issue to grievanceredressalteam, another executive called me and informed, that he had a call with swapnil dubey swapnil. [protected]@bajajfinserv.in and the amount will be transferred before monday. I neither received any call nor my money, after that.
I have already provided enough notifications against taking this issue legally with consumer court. Treat this with urgent priority, failing which i will have to proceed with legal obligations.

Dear bajaj team
I have not taken any loan from u then also i m getting more than 100 messages daily to pay the loan.
The message is as under

"your lan 4180cd18040740 has an outstanding of rs. 8675.00. Click here to pay https://www.Paynimo.com/pny7CEJXC. rgds, bajaj finserv"
My mobile number is [protected] and my name is sandip pithadia.
Kindly stop this messages as i m least concern with this loan.

Sandip pithadia...

I has a consumer loan for 27000 and my emi was 2700 per month. After one month when I received emi notification I came to know I was charged 3500 every month without intimation. Then I came to know I was given a insurance which I never opt in. I went to the store and told them I am over charged and I want to see the form where I signed for insurance and they said they never signed us for any insurance . I fought with bajaj finserv for the same and no one gave resolution . I finally dint pay the last emi and they never gave any notice from there onwards. Now after 3 year I got a call from a girl claiming to be a lawyer from Bajaj and stated that tomorrow I have to come to the court as they have filed a legat case. And also threatened me that I may loose my job for this. They gave me just 3 hrs to arrange cash and kept calling and torturing me for that 3 hrs. I finally some how arranged 20000 and paid and it's second day they are calling me multiple times and asking to pay the rest. I am asking time and they are not giving the same

Thanks & Regards
William Christopher

I had applied for this card when I needed a tv.. it has been paid off long back. I thought this card had no annual charges but I am surprised to find them charging rs. 99 to my account. Worst is that they are directly taking the money from my bank account. I want to close this emi account right away. My Bajaj finserv account number is 9704039. Please close it right away and do not charge me anymore for this account

Loan Account Number 404SAF39669271

Story of how I got looted for 52835Rs without using their product.

I got a call from Bajaj finance(later got to know telecaller was broker from simpliloans). When I told that I am not looking for loan, I got told that this is flexi loan and you will be charged only for the amount used. I asked about any annual/membership charges and was told no. I was informed that there will be processing fee. I was also not told that I need to buy a compulsory insurance for at least 4%.

After around 10 follow up, I agreed to get documents picked up. I was surprised when asked 2 blank cheque in name of bajaj finance. Again I got convinced by telecaller that there wont be any misuse. I was asked to sign about 40 places on the forms including vertically/horizontally for any future correction needed while filling the forms by their executives. I was irritated to sign these many place but feeling bad for the field staff to return him without signature. I did not got provided any document in written which explains the product. Whatever was explained was over the phone and I have recording of all of the conversation.

After few days I got a third party link to put my net banking username and password so that the application can extract my bank statement because they were worried that I may have given them the forged bank statement. I was worried about I shared by bank's username password.

I was shell socked when I got a credit of 779165 Rs. in my account. While I was explained that I will get an online account and whenever needed I can transfer the money to my saving account and pay for what you use. But it happened before I was allotted that online flexi account. Processing fee and insurance was charged for all 8 lakh and deducted from the maximum possible amount sanctioned to me. I was told that this is better than credit card but credit card does not charges the applicable fee for maximum limit against allotted card.

According to my understanding if I use anything I will be charged but all the sanctioned money was forced to me. I have not used any amount and I was charged 52835 Rs as insurance and processing fee.

They have also charged 1499Rs. to take care of my cibil score as Financial Fitness Report charges.

Now I want them to cancel my loan and this is not what I was offered but I am not getting any reply from their customer care/grievance redress email or the people who called me many times to complete the process. If my loan is not canceled I am looking to knock consumer forum's door.

My name is ramesh babu kankanala from hyderabad i’ve applied line of credit loan but when i got the loan amount it shows salaried online flexi loan.
Loan number: 400sof38448614
Before processing the loan bajaj people srikanth janmula and nagaraju clearly told to me, it is a line of credit you need to pay interest up to one year if you need to extended pay of interest than charge it 0.25% on outstanding amount.

Bajaj finserv was attracting customers by saying there are no foreclosure charges on personal loan after pay 1 emi and they are also mentioning the same in service guide. They are also charging higher processing fee and selling some insurance.
Once the loan is disbursed and customer approach for forclosure, then they are adding forclosure charges of 4.0% and service tax of0.6%, which is 4.6% of ourstanding loan amount, without informing customer.
This is simply cheating and unethical practise. If at all if they want to charge, they should mention that upfront.
And when we approach branch, there is no one to answer except a cashier who give an email id to send email.
So, don't get into this trap and educate all your collegues and friends to be aware of this.

To the head of bajaj finserv,

I am a customer from trivandrum, kerala who has a consumer loan on mobile i purchased from qrs ayurveda college branch trivandrum on monthly installments, loan a/c 414cdd27008009. I have just 2 more installments left to complete with you'll and unfortunately i missed my payment this month due to an unforseen bike accident i had. I am on complete bed rest for the leg injury i have. I repeatedly requested this agent rajesh to gimme time till month end to clear both the payments and complete the tenure, but, instead he walks into my residence in trivandrum where my old folks are living and started abusing them.

I have been most of the times prompt on my payments except of a couple of times and have give valid and genuine reasons for the same. This time, but, this time your trivandrum branch agent has crossed his limits. Me being a lady, he has spoken to me in the most dirtiest language over the phone. My parents have been calling me everyday and even today being a sunday he has gone to my residence and abused elderly people. It's not that i dont know to advise my parents to file a case against him but i told them to wait till next week after i clear my dues and then we are definitely proceeding with a law suit against your trivandrum branch for abusing elderly people and a lady over the phone. I want public to know how your branch in trivandrum treats your customers.

My loan i will definitely close it but by 1st of june as that is when i will be out of treatment and would start walking. I have attached a proof of my medical document for your perusal. If you feel your customers should be treated fairly then i sincerely request you to take severe action against this person rajesh[protected] for ill treating and using abusive language against your lady customers and elderly customers.

Miss presitha nair
[protected]
Loan a/c 414cdd27008009

Hi!
My name is Tushar Mathur. I'm complaining about Bajaj Finserv services.
I've made an online payment through their Experia portal on 1st May 2017 at 11:24:01 PM (according to there system time), and it has been now 20 days. My payment is not reflecting in the Experia Portal. I've made an advance payment of Rs.4778 and of Rs.1930, out of which the payment of Rs.4778 is not reflecting in the portal. Despite of sending so many emails to [protected]@bajajfinserv.in, they do not give me satisfactory answer to the question asked! All they do is send me the emi details as in, the amount of emi and the date on which it is due to be taken out from the bank account.

My transaction reference number for the payment of Rs.4778 is IHMP[protected] .
I've the screenshot as well of the payment which I made.

Bajaj Finserv people keep calling me for the due payment. Its been so many days that I've already told them that I made an advance payment, please update the systems. But no, every time I access my Expedia portal, it shows no advance payment received and whereas the advance payment of Rs.1930 is reflecting in the portal.

The payments which I'm talking about is of consumer durable loan.
My customer id is: 36791673 and the loan a/c number which I have a dispute for, is: 4010CD28630336 .

Also, there is no contact number where you can reach out to the customer service team. I've tried so many times to get in touch with any executive of their's but I couldn't get through any one them!

Please take a strict action. I'm really annoyed by the type of service they provide. No support to their customers and then they say that they have dedicated team to resolve all of the customer's problem.

Rucha umesh sarode i had bought camera from nashik collage road branche and my last emi is pending for that your employee was calling again and again and waa usimg slang and foul language his name is pravin patil [protected] and hi also came to my office and miss behaved amd when i call to the nashik ofc so they aalso did not give a proper respose hope u take action on that and i get the proper help im rucha umesh sarode my number [protected]

My Mobile no. is [protected]. I get 5-6 calls daily for availing loans. Its very irritating and annoying. Bombarding with sms is still tolerable but 5-6 times calls per day is very disturbing. By doing this Bajaj finserv is losing its loyal customers. I am not interested in any loan, etc.

Stop this immediately otherwise I have to seek some alternate course of actions for stopping it.

Sincerely,
Shashi Bhushan Prasad Sinha.

My emi card is shown inactive. I need to buy a laptop in 1 week but how can i make my card active? Card number is [protected]. Its been 2 months its inactive. I hope you would resolve my problem. Its really urgent. My registered phone number is [protected] and registered email is anilkumar. [protected]@gmail.com. I hope my complaint would be resolved soon

My Name is Rajendra Bansode. My card number is [protected]. Valid 7/2023.. I am exits Bajaj Finance customer.
but I come know that my emi card was blocked with out any prior notice. I try to apply for next loan.
Could you plz able to tell me what is reason was the card blocked. and what can i do for reactive my card again.

Thank you..
Rajendra h Bansode

I have paid all the dues on time except your rep. Told ecs problem,
But that case also i have paid by inperson through your guy direction,

But now my emi card was blocked due to that mentioned issue, i had more conversation to your person's somany times, even though they blocked my emi card.

I am not a new customer just check my account i have been bfl in past 9 years, so i ashamed your activity, anyway pls. Unblock my emi card as soon as possible.
Awaiting for your response.
Thank u

Card no:[protected]
Customer id:5521482
Mob. No: [protected], [protected]

Hi i wanted to bring notice to the company called bajaj finance that they have verbally put across the word as overdraft scheme when pitching to the clients. it is flexi personal loan and the charges are also higher. i would like to state that 15.25% is rate of interest but as they speak in denial language that it wont be charged to me. But when the loan is approved i get the acknowledgement stating the rate of interest and service charges...

I have taken Bajaj finserv loan on 15-april 2016.At a time of loan disbursement agreement they said zero foreclosure charges.I have taken loan amount only because of zero foreclosure charges bearing very high interest 25%.Now when I went to close my loan they are saying 4% foreclosure charges will apply as they changed policy effective from July 2016.
How come they charge for loans taken before July 2016 and also they have not taken return or prior approval from existing customer.I have requested Bajaj finserv team for wavier but not satisfied by their response.Please consider my request and help me to get wavier on foreclosure charges as agreed at loan disbursement.

Hi bajaj,

I have to a personal loan last month. I have given 5 icicic bank cancelled check in the name of "bajaj financial ltd".
There is a amount 4960 rs check draw in one of the check. I have call to my icici bank and ask about this they told, amount is get credit to "bajaj financial ltd".

Please need this should resolve as soon as possible

Thanks
Jagadeesha
[protected]
Jagadish. [protected]@gmail.com

With great distress I am bring my issue to your notice.

The loan was sanctioned on Monday 8th May 2017 for which I gave my consent as well. The loan amount was promised to be disbursed within 2 to 3 days however, it's 10 days now and I have not received the amount.

I called up several people including customer service, Kapil (Area Manager) and importantly Paayal Brahmin (One who is incharge of my loan). With a saddened heart I must say that the kind of responses received was alarming.

On contacting a person named Atul reachable at [protected], I was informed that Paayal Brahmin is incharge of my loan and was provided with her number to contact her and this is where the entire problem starts.

I tried contacting Paayal Brahmin several times and she either was not answering or rejecting my calls. The second day I try contacting her and she puts my number in her blocked list due. How I know that? Well, when I tried calling her from my primary number, without any ring it says, "The person you're trying to reach is unable to take your call right now". However, when I tried calling from a different number, the phone rings. Therefore, it is obvious that she blocked my primary contact number which is registered with you people. I've seen people blocking numbers of people who harras you or people who do not mean anything to you in your personal life but blocking a customer's number? This could happen only at Bajajfinserv. You guys should be highly recognised for this kind of a uncouth behaviour.

After continuous try I decided to call her from a landline number when she immediately answered my call which was quite surprising. I told her my grevience and she only said that they have some other loans as well which has not been disbursed yet and that it will be done by today which I was not in agreement with as until yesterday it was already 10 days which was not the ideal time of disbursment that was told to me.

I tried contacting customer care then and spoke to two different people. I was provided with Kapil Dawlani' s contact number which no matter how many times I try calling on, is absolutely not reachable.

The grevience team called me a day ago and promised me a call back after checking the status which take only an hour's time (Told to me by the grevience team) however, I did not receive any call back.

My questions:
1. Is this how customers at Bajajfinserv treated?
2. Is this the kind of responses I should be getting from people incharge?
3. Have you people authorised your managers and others to block customers numbers when they receive a call?
4. Are you guys doing a favour by sanctioning loans? (I thought that I am supposed to pay a interest for the loan which is an income from the customer)

I have submitted mandate instruction form alongwith a blank cheque for deducting my emi from the new bank a/c no in march 2017. But uptill now no response was received. When i visited the office the above documents were not tracable & i was told to resubmit the documents again. This negligency may please be investigated & blank cheque no 469377 of sbi shimla returned to me. However my renaming emi may continued to be deducted from my old a/c no [protected] of sbi shimla.