Bajaj Finserv Complaints & Reviews

I have taken personal loan from bajaj in may, 2015. The terms and conditions as below that time.

Bajaj finserv have offered salaried personal loan with the below benefits:

*nil foreclosure charges*
Any time, post clearance of your first emi
*part prepayment (Term loan)*
*post clearance of the 1st emi, the customer is allowed to pay up to 6 times in a calendar year (Minimum amount per part payment is = emi x 3 and no limit on the maximum amount per prepay transaction)*

So in last month i sent mail to bajaj wecare mailid to send final outstanding amount to foreclosure. They sent me revert mail in working day as below.

Dear customer,

Thank you for writing to us at bajaj finserv.

We wish to inform you that, we have waive off foreclosure penalty charges against your loan account. Please find attached a foreclosure statement for your loan account number {419sal08977058} for the next 7 days.

The interest on your loan is calculated on a daily basis and the foreclosure amount may vary depending upon the foreclosure date.

Kindly note:
- your loan will be foreclosed on the date we receive your payment (In case of cash and dd).

- in case of cheque payments, the loan will be foreclosed from the date of cheque clearance. The payment can be made in cash/cheque or dd drawn in favour of “bajaj finance limited”, payable at a branch closest to you.

Bajaj finserv assures you its best service, always.

Yours sincerely,
Dinesh p

Bajaj finance ltd.

As above they clearly said that my foreclosure charges are waive off.

Then i visited nearest bajaj finance branch in jaipur and given cheque of final outstanding amount as bajaj sent me on the mail.

After 2-3 days i got new email from bajaj wecare id as below.

Dear customer, thank you for being a valued customer with bajaj finserv. We are in receipt of your request for foreclosure of loan account number 419sal08977058 on[protected]. We regret to inform you that we are unable to process this request as the total outstanding on your account as of today is inr 13111.31/-and we have received a foreclosure amount of inr 282, 220.00/-from you, which is a short payment of inr 13111.31/-. Request you to make the outstanding payment basis the foreclosure letter attached to further process your foreclosure request. This amount can be paid online with your experia user id and password. Alternatively, you may visit our branch to make this payment by cheque. Please note - if the payment is made through experia, please write us back after making the payment so that we can process your request. You can locate nearest branch visiting the below link:https://www.bajajfinserv.in/finance/branch-locator.aspxAttached is your current foreclosure statement for reference. Please note: your loan will remain active till we receive full foreclosure amount. For any further clarifications, please write to us at [protected]@bajajfinserv.in. Assuring you of our best services always! Yours sincerely, ranjit kbajaj finance ltd

Now they added foreclosure charges and send me extra amount to deposit. Then i sent an email to their grievance team also and asked them how bajaj can send 2 types for foreclosure settlement amounts but check below response from them.

Dear customer,

Thank you for writing to us at bajaj finserv.

We regret the inconvenience caused to you and assure you of our best services always.

As discussed on call 77280xxxxx, we would like to inform you that, your loan account number 419sal08977058 has been closed. Also, please find attached a copy of the noc (No objection certificate) and soa (Statement of account).

With reference to your query regarding foreclosure charges, we would like to submit that bfl was amongst the first between all financial institutions to start with the practice of zero foreclosure charges whilst competitors were charging the same to all customers.in line with the policy we offered the above facility to you with zero foreclosure charges.

However, basis the prevailing market condition the company decided to apply foreclosure charges to all our customers who foreclose the loan.

Bajaj finance always strives to maintain best possible balance between the customer's interests and current economic conditions. All practices hence adopted are keeping in mind our aim to achieve better customer service with a competitive edge.

In view of the above fact, we wish to inform you that we would not be able to waive off the said foreclosure charges.

Assuring you of our best services always.

Yours sincerely,
Jyoti r
Bajaj finserv.

So overall this is very bad experience with bajaj.in future i will not take any type of loan from.

Be ware from bajaj.

Thanks,
Dinesh

Ajaj finserv have offered salaried personal loan with the below benefits:

*nil foreclosure charges*
Any time, post clearance of your first emi
*part prepayment (Term loan)*
*post clearance of the 1st emi, the customer is allowed to pay up to 6 times in a calendar year (Minimum amount per part payment is = emi x 3 and no limit on the maximum amount per prepay transaction)*

When i decided to close the loan now and they are charging 4.64% preclosure charge.

This is kind of cheating. Be aware before taking any loans with bajaj. Better to go with banks.

Bajaj has been charging me ₹4375 since last six months and i have no loan with bajaj and have not authorised this payment.

It's a fraud being done. I will take this case to the police as i've been charged around ₹4375*6 months= ₹26, 250 in total. For no reason. The transaction takes places at the 2nd day of each month. It all started on jan2017 and it's the sixth month i've been charged i. E. June2017

These transactions are being taking place in the name of "ddr bajaj auto"

Please help.

May 5th, 2017
Bajaj finserv
I have moved to us on jan 26th, 2017 and bajaj finserv has started deducted emi towards some consumer loan which has been availed as claimed by bajaj finserv on april 24th, 2017. More than a month there has been no response and action from bajaj finserv instead they have deducted second month emi also. The second month emi is more than first month emi.
First month emi : 1774/-
Second month emi : 3337/-

Hi, this is krishna, i have applied for personal loan (Application no#[protected] and amount 350000) and submitted the documents including 3 cheque leafs on 1st june 2017, before applying for loan i explained my urgency and they promised that they will credit the amount into my account by 3rd june 2017 and it was not credited.
I called assistant manager (Who was following up on this) on 5th morning, she said money will be credited by 5th noon or max by evening, i called her again in the noon then she was saying that they have holiday on 5th and money will be credited by 6th noon, then i explained her my urgency again and told them that i need money by 5th evening otherwise i asked them cancel my loan.

I explained the same to sales/division manager and he agreed to cancel the loan if amount is not credited by 5th june evening.

Amount was not credited into my account till monday night, i sent an email to them asked them cancel my loan... I sent mail and called them on 6th june couple of time but no response from them.

I sent any email to wecare, but did not any any reply/response, again called customer care and had raised the request#srn10938182 for loan cancellation.

Because of the false promise i could not able to pay my debt on time and i had to pay extra amount since i did not pay on time on 5th june.

I verified my loan status and it is showing as 'moved to finnone', not sure what is that meaning.

I request baja team to cancel my loan as i do not need the amount now.

I have taken loan of 2.05 lacs from baja. Without prior information and any login details only 1.93 lacs was credited to account. 12 thousand were charged against insurance cibil score and dont know for what. They said they will return insurance after so many complaints. But every month i am paying emi without using loan amount i have paid 12 thousand to bajaj.

Rbl bank also charging bill without using credit card. Which is sent by bajaj only.

I asked for od facility in bajaj finserv and they sanctioned me with 9lkhs amount directly credited to my salary account on june 2nd without sending any welcome kid on the account details. After continuous follows ups for 4 days today they are sending me the welcome kit.

To my surprise they have mentioned as salary flexi loan with loan account number mentioned but i asked for virtual account number. Still am struggling to contact the customer care.. Each of those people are washing their hands saying they are from different department and they are not aware of the process on how to get the virtual account number.

I heard these bajajfinserv is charging the interest from the day it has been transferred to my salary account even without utilization nor allowing the customer providing proper details on how to utilise the amount.

Till the loan got approval they continuously followed for 10 days non stop giving sooo much of fake advises and promises with mail confirmation that they would provide the virtual account number. But nobody is providing me the virtual account number and am simply ending up paying interest from the day it was credited to my account.

I request you to take proper action on bajaj finserv for cheating the customers

Loan account # 404saf41199321

Iam so irritated with your phone calls that it pisses me off as i see ur numbers.
Trust me if you disturb your valuable customers so much, they won't be loyal to your brand.
My no is [protected]. I am really​ fed up with it phone call i kepp on blocking on ur numbers and still getting calls from another
I am determined that if this doesn't stop, i will complain to consumer forum.

Abhilash varma

Venkat baba gas service... Van[protected] sir, availed a od of 3, 50, 000 lakhs regulary pay ing int of rs 6432/= monthly.. Repaid rs 1, 00, 000 (50, 000 + 50, 000) in arril and may 2017 resp. But still recovered rs 6432/= in june 2017 why has the interst not been lowered. Pls credit in my ac the excess amt. Thanking you. Venkat baba gas service ranipet van[protected].

Hi team,
I have not purchased any product from bajaj finserv but still they are debiting from my account from last three month when i asked them they not responding. And they are telling that they are not responsible for that and they are telling different stories. Loan account number 404cdd35161898

And this is mail what i discussed with them
Dear uday,

Thank you for writing to us at bajaj finserv.

We tried to reach you on [protected], however couldn"t get any response from you. Hence we request you to provide us the alternate number and convenient time to reach you.

With reference to your mail, we would like to inform you that their is three loan reflecting in the system with loan account number 4040cd14132334, 4040cd18439235 and 404cdd35161898.

However we request you to kindly specify and provide us the details of the loan which is not taken by you. We would also like to inform you that kindly share your id proof, rent agreement scan copy and mobile bill for verification and validation purpose.

For any further clarifications, please write to us at [protected]@bajajfinserv.in

Bajaj finserv assures you its best service, always.
Yours sincerely,

Grievance redressal team
Bajaj finserv.

—

Hi team,

Call me now.
[protected]

Regards
Uday

On fri, may 5, 2017 at 5:01 pm, [protected]@bajajfinserv.in wrote:

Dear uday,

Thank you for writing to us at bajaj finserv.

We tried to reach you on [protected], however couldn"t get any response from you. Hence we request you to provide us the alternate number and convenient time to reach you.

With reference to your mail, we would like to inform you that their is three loan reflecting in the system with loan account number 4040cd14132334, 4040cd18439235 and 404cdd35161898.

However we request you to kindly specify your quary and provide us the details of the loan which is not taken by you. We would also like to inform you that kindly share your id proof, rent agreement scan copy and mobile bill for verification and validation purpose.

For any further clarifications, please write to us at [protected]@bajajfinserv.in

Bajaj finserv assures you its best service, always.
Yours sincerely,

Grievance redressal team
Bajaj finserv.

—

Hi team,

What is this how many days i have to wait please resolve as soon as possible.

Regards,
Uday. V
[protected]

On fri, apr 28, 2017 at 1:31 pm, [protected]@bajajfinserv.in wrote:

Dear uday,

Thank you for writing to us at bajaj finserv.

We tried to reach you on [protected], however couldn"t get any response from you.

With reference to your mail, we would like to inform you that their is three loan reflecting in the system with loan account number 4040cd14132334, 4040cd18439235 and 404cdd35161898.

However we request you to kindly specify your quary and provide us the details of the loan which is not taken by you. We would also like to inform you that kindly share your id proof, rent agreement scan copy and mobile bill for verification and validation purpose.

For any further clarifications, please write to us at [protected]@bajajfinserv.in

Bajaj finserv assures you its best service, always.
Yours sincerely,

Grievance redressal team
Bajaj finserv.

—

Hi team,

How many times i have to write a mail, in my account amount has been debited from bajaj fin serv, actually i have not purchased any product through bajaj fin serv from last 1 year how you debited from my account. Im expecting you have to refund immediately and you have give compensation for that. Otherwise i have to go for court. Im expecting immediate you will respond.

Regards,
Uday. V
[protected]

On wed, apr 26, 2017 at 4:50 pm, [protected]@bajajfinserv.in wrote:

Dear uday,

Thank you for writing to us at bajaj finserv.

We regret the inconvenience caused to you and assure you of our best services always.

We currently do not provide the call back facility at our customer support helpdesk. You may reach our customer service associates at [protected]@bajajfinserv.in and we will be glad to assist you.

We request you to kindly write back to us, specifying your query and we shall be glad to assist you.

For any further clarifications, please write to us at [protected]@bajajfinserv.in

Bajaj finserv assures you its best service, always.

Yours sincerely,
Bajaj finance ltd.

—

Hi team,

Please contact same number ([protected]) with in 12:15 pm,

Regards,
Uday v

On tue, apr 25, 2017 at 1:24 pm, [protected]@bajajfinserv.in wrote:
Dear uday,

Thank you for writing to us at bajaj finserv.

With reference to your mail, we tried calling you [protected] but could not reach, we request you to kindly help us with the alternate number with proper suitable time so that we will be able to assist you.

We also wish to inform you that the amount of rs.5000.00/- has been debited against the loan account number 404cdd35161898 for apple-smart phone.

Also we would like to inform you that your email id is not registered with us request request you to kindly write us back from the registered email if or kindly register you email id by log in in to your experia or confirm the email which you want to register.

Follow below steps to update email id :
1. Log on to our website www.bajajfinserv.in and click on customer login option.
2. Log on using id and password.
3. Click on"update your contact details"
4. Update your contact details

For any further clarifications, please write to us at [protected]@bajajfinserv.in

Bajaj finserv assures you its best service, always.

Yours sincerely,

Bajaj finserv ltd.

—

Hi team,
Fyi

Regards,
Uday. V

On sun, apr 23, 2017 at 3:24 pm, [protected]@bajajfinserv.in wrote:

Dear customer,

Thank you for writing to us at bajaj finserv.

We regret the inconvenience caused to you and assure you of our best services always.

With reference to your email, we wish to inform that the amount of rs.5000.00/- has been debited against the loan account number 404cdd35161898 for apple-smart phone.

Please find statement of account for your kind reference.

If you have not purchased the product against this loan account, we request you to kindly provide us the scanned copy of pan card to validate our records and we shall revert to you.

For any further clarifications, please write to us at [protected]@bajajfinserv.in

Bajaj finserv assures you its best service, always.
Yours sincerely,

Bajaj finance ltd.

—

Product type : durable finance
Your name : uday v
Loan account no:/application reference no. : 404cdd35161898
Date of birth : 31january1992
Mobile no./phone no. : [protected]
Email id : [protected]@gmail.com
Query subject :loan
Query details : i have not purchased any goods from bajaj fin service since last 1year but when i was checking my bank statement it was showing 5000rs debited from my account from bajaj fin serv. I want to know for what reason and im expecting the amount should be refund as soon as possible. Otherwise i have to complaint against bajaj.

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[http://app1.ftrans01.com/linktrack/lt.pl?id=10919=LBoHCVAFDwZfSgUJAQMBAgIIBxg=Q...⇄

[http://app1.ftrans01.com/linktrack/lt.pl?id=10919=LBoHCVAFDwZfSgUJAQMBAgIIBxg=Q...⇄

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You messaged on june3, 2017
(You have applied for loan with sf id sf65481125 for loan amount 15000.00, emi amount 1250 at deepa electronics. Regards, bajaj finserv)

Dear sir,
But, i have applied for loan amount 10, 000.00 and not for 15, 000.00
Please note and correct the amount.
Regards
Ms. Asha deogade
Address-350guru prasad nagar, dattawadi, nagpur 440023

My loan[protected] is approved yesterday for 2.0 Lacs (disbursement pending). The approval email mentioned that I will charged 2% of loan amount (inclusive of all taxes) as processing fees and 0.1% as stamp duty charges.

However the break-up shared to me today showed that I have been charged o[censored]pfront Charges of INR 4823 and stamp duty charges of INR 300 which no where adds up to above mentioned percentages.

Earlier I was being charged a sum of 1999 as Financial Fitness Report (FFR) and the representative told me that it was RBI Mandatory. When I explored the RBI guidelines no such regulatory was found and later that item of FFR was removed.

With this many discrepancy and misleading information I no longer want to continue with this loan and have requested the support [protected]@bajajfinserv.in and representative to NOT to process the disbursement but got no response yet.

I fear they will instead process the disbursement and would ask some cancellation fee for this loan.

Please help me out here

I have taken a sal personal loan from bajaj finserv. While taking the loan all representative confirms and provide assurance that there foreclosure charges after 1 emi is nil.

When i approach to foreclosure statement then they have added 4.6% on balance principal amount.

I try to approach customer care then send me an email with the statement "we would like to inform you that bfl has implemented the foreclosure charges effective march 2016 for all its customers. Accordingly, in case you choose to foreclose the aforementioned loan accounts, the foreclosure charges are payable basis the loan agreement executed by you with bfl."

Then i send them the email snapshots and the form which i have filled for processing my loan then they have change the salary personal loan to loan against property and convey the terms and condition.

"that you had availed loan against property amounting rs. X, xxx, xxx/- from bfl."

While multiple email follow-up, they just make a call to mark like an attendance but no conclusion. Every time they will some other excuses and said that they will come back to me.

I am a bajaj finserv customer having loan a/c numbers 410rem36345594, 4100vs28799438 and 4100cd28793944.
Out of the above mentioned three loan a/c numbers the last emi has been paid for loan a/c number 4100vs28799438.

There are two more loan a/c numbers which have been closed.

The loan a/c numbers for the closed ones are 410dpf25145604 and 410rem31217130.

For the month of may, as usual they a/c was debited on 02.05.2017 but the a/c statement against loan a/c numbers 410rem36345594, 4100vs28799438 and 4100cd28793944 show the debit date as 02.05.2017 but the credit date is 07.05.2017. As per the experia app also the date of lat emi paid is reflecting as 07.05.2017.

After cross checking the same i concluded that it was done due to an error and therefore requested by writing 3 separate mails against each loan /c number 410rem36345594, 4100vs28799438 and 4100cd28793944 on 18.05.2017 with the following attachments:
A. Screen print of the experia app.
B. Screen print of the loan a/c statement.
C. Screen print of the bank statement.

On 21.05.2017 for the loan a/c number 4100cd28793944 i received a revert which read as,
" dear lakhotia,

Thank you for writing to us at bajaj finserv lending.

We request you to kindly send us a scanned copy of your bank statement/passbook with proper bank logo on it to verify and validate our records.

Once we have validated our system records, we shall revert to you.

For any further clarifications write to us at [protected]@bajajfinserv.in.

Assuring you of our best services always.

Yours sincerely
Bajaj finserv lending.
Bajaj finance ltd

The screenshot of the banks application was not enough to resolve the issue so they asked for bank statement with proper logo.
Harassement 1...

After providing the same the team of high class professionals who are dedicated to customer service amd their first priority is customer satisfaction sends me this mail...

Dear vivek,

Thank you for writing to us at bajaj finserv.

At the outset, please accept our sincere apologies.

As per discussion on call [protected] and with reference to your mail, we regret to inform you that due to some technical issue the updation of the emi payment reflecting on statement of account and experia app on 7th of may against your 4100cd28793944, 4100vs28799438 and 410rem36345594.

However we are unable to update the date as 2nd of may in experia as well as statement of account, but we will submit your feedback to the concern department regarding the issue for improvement of the our services.

We would also like to inform you that there will be no impact on your cibil report for same. Please find the attached copy of soa (Statement of account) for your kind reference.

For any further clarifications, please write to us at [protected]@bajajfinserv.in

Bajaj finserv assures you its best service, always.

Yours sincerely,

Grievance redressal team
Bajaj finserv ltd.

This is the high class customer service team of mr rinku anand who cannot change their errors/mistakes/glitches and can ask only 1 question...

What is the problem if it is showing 7th of may...???
So highly educated persons are they...
Wrong data updated in system is technical. Issue and when it comes to solving the technical issue they are unable to do it.
All these are internal. Matters amd rectifiable bur due to the nature of these high class professional giants of non rectification approach they are simply not doing it...
Worthless customer service and disgusting grievance redressal team. Lower to senior level.

Sir,
I have taken salaried personal loan from bajaj finserve with below mentioned account no. 404SOL06517490 with nil foreclosure charges at the time of loan sanction. Now I want to short close the loan but they are asking foreclosure charges. In spite of repeated requests also still they are asking for foreclosure charges. Please do the needful to consider nil foreclosure charges as per terms and conditions at the time of loan approval.....

Hello,

I purchase a Voltas AC using my Bajaj Finserv account in March this year 2017. Couple of months back (in April 2017) i got a call from Bajaj Finserv to enroll in the additional warranty protection plan from them by paying ~ Rs. 250 per month along with the EMI of this AC. They told me that the documentation about the same would be sent within next 10-15 days. Its been 2 months and i still have not received any documentation from them.
I called their customer care but there dialing options are such that you never reach customer care representatives and the call gets disconnected.

I would like to file a complaint for this delay in sending the documents as i feel this may be a fraud without any documentations being sent.

Thank you.
Vidya Chavan

It's harrassment and receiving calls daily and that to automated voice call. Already sent email to [protected]@bajajfinserv.in and they said they will stop calling but still receiving calls. I know I already have personal loan going on from Them and I am their customer, but still calling daily is harassment. My number is registered with DND. Looking for some legal advice to file legal complain on bajaj finserv.

This company has not heard of NDNC nor confirms to it. Everyday getting automated calls five to six times which increases in case calls are not picked up.

Why is it that every individual need to open a support ticket on their site to get the issue sorted out when there is a government regulation which is to be followed.

Hope their support team can actually do some work on this instead of writing the old, lame cut paste messages that are littered on some many complaints.

Please do not ask for my cell number and use NDNC, will do a favor to quite a lot of harassed individuals.

I am anek kumar singh. I have purchase the gionee s6 pro mobile 📱 in october 2016 on dhanteras
Through bajaj finserve loan but still the date i don't have to receive the emi card though i paid all my emi.
I have to call your customer care but no one response and not receive the call so, i have to complaint you regarding the bajaj emi card.
Please, prepare my request as soon as possible.
Please confirm though my mob.

Regards,
Anek kumar singh
[protected]
Lone a/c:-515dpf30521620

Dear Sir/Madam
This is to inform you that I have take a loan recently from bajaj finserv loan application no-423PST40518674. I recently received a message starting that health and GTL health insurance policy no-4108594 have been applied against my name whereas I have not applied for such any insurance policy.This policy have been applied without any prior information. Therefore, I am not liable to pay any premium for that polity. so kindly request you to cancel my GTL health policy no-4108594. and send me a confirmation of the cancelation of the policy as soon as possible.
Thanks and regards
Ananda Charan Naik
[protected]