| Address: Coimbatore, Tamil Nadu, 641041 |
| Website: www.bajaj finserv.com |
Dear sir;
We have taken consumer loan from bajaj finserv, due to my salary every month emi is paying with fine only because due date is 2nd of every month i will possible to pay by 11 to 15 th of every month after my salary received, but in collection team calling to my home talking in very rude manner with my mother every month but till every month i am paying with lot of heavy fine charges, no month is left keep on calling every day and talking very harshly, take immediate action against this and i had already registered with their complaint page also but till its happening, it will help all people suffering from these kind of fellows take immediate action, following are the loan numbers taken from bajaj.
Loan account no:/application reference no. : 4210cd18463021, 4210cd17355578
Person who always calling is mr. Santhosh, ph:[protected],[protected],
If you pay otherwise we know your house come and take your products like wise threatening us
Bajaj Finserv customer support has been notified about the posted complaint.
On asking for the receipt for INR 1000, they denied to share it stating no one asks for it. I somehow explained that executive the need of such receipts for me and he gave me an LTS form (I don't know whats that). As I was quite sure that there is something wrong and these people are not going to provide the receipt I asked the executive to call his manager (Ketan Singh)
Ketan and my conversation -
I explained the overall scenario and he started deviating the topic on "how is your Laptop", "Do you have any other requirement". I said lets come to the point, I need a receipt of INR 1000 to which he said we do not provide the receipt of INR 1000, we can provide you an LTS form (LTS form mentions processing fee - 0.00 and some interest - 900 and service tax 99 - Total ~ 1000). Ketan clearly said that they do not provide any receipt against processing fees incurred, we are here to do business and not charity, you don't teach me how business is done and please cancel your product, having bought a Laptop of 21500 and teaching me business.
My response was crisp - You have no right to inform or advice me about product cancellation, I wont cancel, I need the receipt. If not, my uncle who is a lawyer would get in touch with you.
Ketan scarily replied, I might be busy and cannot receive anyone's call. I asked where are you based, we will reach there to clarify this to which he said drop a line to our customer care and then he disconnected. I had nothing to say apart from the word "Fraud".
My point is
1. Bajaj Finserve is making false marketing by passing 0% interest message
2. If they want to incur processing fee, they should give its receipt
3. Executives of Bajaj Finserve should be given a training on objection handling and most important, how to speak with the customers and how to attend them
Dear Bajaj Finserve (Ketan Singh), I understand that you are here to do business and giving 1000 Rs. for me is not a big deal, but please provide its receipt and if not refund the sum of 1000 and do not incur any processing fee form your customer, instead charge them interest.
Please provide a solution, else I have to dig this case with the help of my lawyer.
Sameer Kulkarni
[protected]
[protected]@gmail.com
Retail Outlet from where the Laptop was purchased -
VIJAY SALES SADHU VASWANI CHOWK
PMT Building, Sadhu Vaswani Chowk, Near Baveria Motors, Near Pune Station, Agarkar Nagar, Pune, Maharashtra 411001