Bajaj Finserv Complaints & Reviews

The field manager of bajaj finserv branch placed in salt lake sector 5 kolkata whose name is arup banerjee misbehaved with me for i delayed to make my payment on time. He literally threatened me over the phone and misbehaved with me as well were i kept on speaking to him politely.

Kindly look into this matter as i am really upset and angry with the behavior of this person and this is not the first time that he has done this.

Hi team,

I have taken the bajaj finserv loan amount 99, 000 on 30th april 2016 but i have received only 92, 230. I have check the emi statement it shows the many hiden charges health insurance, life insurance and etc. They have detected nearly 8000 for loan amount 99000. When taking the loan the loan sales executive agent told me 19.5% interest only. But while checking with my loan statement it shows the rate of interest (Roi) as 31.13% am really disappointed and now i plan to close my account. Then i called to the sales executive and enquire about the loan closing procedures. They have told me 4% interest to be charged for pre closing the loan. But at the time taking the loan they told no charges pre closing the loan. I am really disappointed.

Bajaj finserv is the worst financial firm that cheats the customers with all the false promises. They dont even have a proper customer care service numbers to reach. It a big mistake in my life that i took loan from this cheating company.

I was promised that after availing the loan amount rs.6 lakhs, i'll be provided with a tanishq gift voucher worth 6000. And i haven't heard back any update on this.

Also, its been 10 days since i was waiting for a call from bajaj and nothing has happened till date. Also, i've sent more than 20 emails and none of teams were responding to any of the emails.

I believe each and every call that i receive from bajaj is recorded, the call was on july 15th around 3:15 pm. The executive promised me with the tanishq voucher, so the recording should be with the team, instead of reviewing the recording they asking me the documents about the promised voucher. This is really ridiculous and cheating the customers.

I'm not sure why i was promised with false gift vouchers and no one is responding to any of my emails. If this is how bajaj works, i made a big mistake by requesting bajaj for loan. I've never face this kind of experience in my life.

I tried calling customer care numbers and the ivr doesn't even have an option to transfers the call to executive, then what is the purpose of introducing customer care number.

I raised a request to let me know the contact details of my account manager and none of the team has responded to me.

My next action is to proceed legally.

Bajaj personal loan no. 4100pl06958303
I would like to draw your attention to the serious harassment and threatening call received from bajaj finance executive that i have faced as because i would like to close the loan account bajaj.
The incident was my mother mrs. Ranu das took a loan to run her small interior decoration business, in the time of loan the loan sales person give her a wrong information regarding the loan and she did a very wrong thing to took this loan. I was out of station for studying person i don’t know this issue.
Till date they paid the emi every month without any fault but due to market down my mother business stop and she unable to make earing with her business, then i took over this her financial responsibilities and i check the loan details and contacted kolkata bajaj finance manager to close the account we cant make the further emi and we request bank to settle the loan account.
We received very good response from kolkata office mr. Soubitro banerjee details mentiond below.
Soubitro banerjee
Area manager|flow-collection|
Bajaj finance limited
#1201, 12th floor, infinity benchmark, plot number-g1, ep & gp, sector-5,
Salt lake, kolkata-700091, west bengal, india.
M: +91 [protected]

As due to my job i stayed mumbai i said mr. Banerjee that i came 29th july, 2016 and discuss with him and settle our loan and he confirmed the he can help me to settle the loan.
But suddenly my grand mother died and accident on 27th july, 2016 and i can’t meet with him, i mailed him regarding the same also he send some of the executive to my house and confirmed me the same also.
Suddenly one of the person called from bajaj contact no. [protected] and stating abusing me related to my mother, he even don’t want to listen anything immediately i call mr. Banerjee to inform whole the story and he informed me that to pay this month emi again otherwise this case move from his hand he don’t have any information about this calling agency or authority because they can’t do anything to collect emi.
From the first when i start discussing with bajaj i told them we need to settle the loan account. But suddenly bajaj people start misbehaving with me..

My question is : who is going to take care of the safety of my family. As because i have eaised a voice against misbeahvior i am getting harassed by the agent as well as from people representing the organization.

Sir, let me be very clear, i will not tolerate any further harassment from the organization and there will be no co-operation from my end till i get a proper answer to the acts committed by the memeber of your highly esteemed organization. This is unacceptable. Please revert with proper action plan or else i will be forced to escalate it further.

Regards, m das

On 22/07/2016 i received a call from the number of +91 [protected] (arushi), who introduced herself to be a police officer from delhi police (cibil or civil department). she also give me a number of a so called advocate name debraj chowdhury (+91 [protected], +91 [protected]) and asked me to call and the also tell he will sent my warrant to local police and get me arrested.

I take loan many organisation and also they settle.
This type of behaviour i could not attained my life.
I purchase a led tv in 2014 and i also paid full 14 instalment (11 instalment in cash) at last i recently (22/07/2016) pay ecs bouncing charge rs 1700 in cash at bajaj office (sector v, salt lake) for my loan and remain rs.1632 which i want to pay by part as because i am going through a severe financial crisis and give me time.
My loan account no 4100cd05518118
It is requested you to please take necessary action.
S. ghosh
Kolkata

For the loan ac no. 410sce22865435 in the bajaj finserv, my monthly emi is rs. 3308/-, which shall be deducted from my account through ecs on 5th of the month. for the month of june they have not deducted ecs on 5th june. so i have given cheque for the emi of june. afterdeducting of cheque amount again thay have deducted the emi through ecs on 17.07.16. so for the month of june they have taken emi twice. that amount till date they have not adjusted. i have written mail for the same so many times. they have not repplied.

Some body have changed my all id accounts details without informing me. When i logged with my customers id on 28 july 2016, i found that another person name and phone number automatically uploaded and thereafter i automatically logged off, from then my password, phone number emails id was not excepted from the bajaj experia login.
I mails to bajaj customers care but they do not contact with me.
Kindly take active steps as no one can misuse it.

My details are given below
Bajaj customer user id[protected]
Loan accounts no.-4100cd20279858

Ramsagar prasad yadav
17/14/1 sashi bhusan sarkar lane
Howrah-711106, west bengal
Phone-[protected]

I had taken loan from bajaj finance on 30-n0v-2015. Loan account # 404sal17865337
It was given with 0% foreclosure and 0% part payment charges.
As on 27-july-2016, when i tried to foreclose the loan, they are charging me 4.6%.
Please let me know how to handle this.
I do have all the relevant documents which says, the loan was approved with 0% pre closure charges.

Hi,

this is Amit Survase. I was purchased iPhone on Bajaj Finserv .
on that time your staff was told me your EMI will be proceed on sept. but from your side I have mail for the EMI
loan no 577CDD25355877. I will not able to prepare my account before sept.

Thanks
amit survase
[protected]

100% FAURD these people happen to say there is no pre closure on the loan after which I happened to take in the month of May and now when I go to close my loan for the outstanding amount these crooks come up saying that the policy has changed so they would charge 4% pre closure charges .Unethical business policies .I request people to kindly donot opt for Loan from Bajaj finserv

My father had taken a loan from bajaj finserv a couple of years back, and last year he has had to take a vrs on health grounds. I have personally reached out to the customer care along with a letter which authorizes me to communicate to the company on my fathers behalf.

We have asked for a couple of months to figure out the finances to settle the loan since right away we don't have an incoming source of money. We have an apartment which we are trying to sell of to be able to settle the loans that my father has.

But two men have visited the residence in kolkata today and have been threatening with dire consequences and saying things like "if you don't pay right away we will figure out how o take out the money from you whether in a legal way or not".

I don't understand why things have to go to this extend when we ourselves are also wanting the same thing - to pay back the loan. Why does it have to reach a harassment level and that too to a retired and unwell couple.

Could someone please help with this.
The loan account number is 4100cd18662240 under the name of mr. Debashis nandy

सर मी आपल्या फ़ाइनैन्स कडुन फ़्रिज आणी ac लोन वर घेतला आहे तरी माज्या फ़्रिज चा emi १५७३ रुपये असुन तो महिन्याच्या २ तरखेला कट होतो तसेच ac चा emi २२५० असुन तो महिन्याच्या ५ तरखेला असतो आजपर्यंत माझा एक ही emi बाउन्स नाहीये तरी हया ५/७/२०१६ तारखेला माज्या bankechya अकाउंट मधून हे दोन्ही emi कट होऊण २९३४ रुपये एक्स्ट्रा कट झाले आहेत मी ह्याचि चौकसी तुमच्या पुण्यामाधिल wakdewadi येथील ऑफ़िस मधे जाउन केली असता असे समजले की २९३४ चा emi एक दिल्ली चे कस्टमर आहे त्याचा ac चा emi माज्या account मधून कट झाला आहे आणी त्याचे स्टेट्मेंट आणी लोन डिटेल पण kadhli आहे तुमच्या ऑफ़िस मधून त्याना मी विचारले काय करावे लागेल हाँ प्रॉब्लम solve karnyasaathi तर मला त्यानी dhayri पुणे हया area madhil managercha no दिला, abhishek singh नाव आहे त्यांचे त्याना कॉल केला असता त्यानी मला पूर्ण डिटेल सेंड कारायला सांगितले ते मी त्यांच्या whatsapp no वर सेंड केले त्यानी मला २४/७/२०१६ पर्यन्त tumcha पेमेंट रीफ़ंड होऊण जातिल असे सांगन्यात आले पण २४ तारीख़ होऊण geli आहे punha त्याना कॉल केला असता ते महा एक हि कॉल receive करत नाहीये आणी रिप्लाई पण kahi देत नाहीये, tyamule नाइलाजस्ताव मी तुम्हाला मेल करत आहे तरी तुम्हीं माझा प्रॉब्लम सॉल्व करावा लवकारत लवकर ह्याचि दख़ल घ्यावि अन्यथा मला कम्पनीज़ च्या नावाने कन्सूमर courtat karavi लागेल प्लीज़ माझा प्रॉब्लम सॉल्व करावा, माझा रेजिस्टर no ७३८५८५०५८५ ha आहे my name is satish pandharinath shinde adrs- dhayri pune 411041 my bajaj finance card no [protected]

Dear Sir,
This is to file a mental harassment case against Bajaj financial services. Below are the related facts. Please let me know if any more related details are required.

Regards
Ashish Kumar
E-71, sector 51, Noida
Phone [protected].

1. I have taken an overdraft loan of Rs. 11, 00, 000/- bearing number 401SAF[protected]referred as OD account in subsequent sections) from Bajaj Financial services (referred as FI in subsequent sections) in the month of October 2014. Under this loan, the FI is supposed to charge interest only on withdrawn part of amount.
2. I operate from HDFC bank through account number [protected]. For making payment in above mentioned OD account to FI, there is a virtual account bearing number[protected]ECMS) mapped in my HDFC banking. Using this virtual account, I pay back in OD account to FI on regular basis.
3. In parallel, I hand another account owned by Bajaj Financial Services, mapped in my HDFC banking, which I probably used to pay one time processing fee. This account number is[protected]IFSC - ICIC0000005), which I will refer as Processing Fee account in subsequent section.

4. On 24th Aril 2015, with intent of returning money in OD account of FI, by mistake I made payment of Rs. 2, 00, 000/- in Processing fee account of FI. I realized this one month later, when I observed that OD account outstanding has not been reduced by mentioned amount of Rs. 2, 00, 000/-

5. I brought this to knowledge of bank over mail and over calls to their customer care center, along with all relevant details, in the month of May 2016. Without understanding details of the case FI resonded on 30th may that they cound not trace the payment of 2, 00, 000/-. I re-explained the case to FI and asked for looking into the case with full understanding and sincerity.

6. The FI deliberately took this case forward on a very sluggish pace and on some aggressive follow up for 3-4 they confirmed over the calls that the amount of Rs. 200, 000/- has been traced and they will move this amount from Processing fee account of FI to OD account of FI, which will result in reduction of OD outstanding amount by mentioned amount. FI updated that they are just awaiting a formality mail from the authorized person for making this adjustment.

7. Since then, in almost last 40 days, I have been approaching FI on regular basis on mails and over calls. By today I have written 17 mails to FI and made similar number of calls to FI. FI has not responded to my mails and on calls they are conveying that the final approval is being awaited and I should get the case settled in next 2 days but nothing has happened on ground.

8. It is a clear cut case, wherein FI is deliberately delaying the required correction, with an ulterior motive of harassing me because with this delay FI is charging interest on daily basis. In fact FI has already charged an interest of Rs 7500/- for this amount, which was never with me.

9. In addition to imposing this financial loss to me, FI has compelled and constrained me to run pillar to post, which has been an acute mental harassment experience to me.


Requesting you to intervene in this case and enable justice to me. In case my claims are found correct, you are requested to penalize the bank in a manner, which could prove as an enough deterrent, disabling FI to indulge under such practice of harassing consumers with mentioned ulterior motive.


Regards
Ashish Kumar

Dear consumer complaint,
I have done balance transfer of my home loan to bajajfinserv from hdfc. now i am facing following concerns, for which i have repeatedly mailed bajaj team (even cc'd the regional managers) with no help.

These issues i am trying to chase with 2 months with no help in

*rate guarantee - while taking loan the service person promised me that never the loan will increase beyond 0.25%. (i. e.) i have taken loan for 9.50%, such that my loan will never increase beyond 0.25%. but later he said i have considered 10% in mind and told as example. which was false commitment and they are least bothered to cater this issue.

*top up loan rate of interest increase - while taking home loan they have promised 9.5%, but for the top up loan without any information they have provided with 10% (i. e.) 0.5% more than the committed value. when asked they said they will change it after 1st emi and later no replies on this.

*cheque bounce - since the bajajfinserv has not done the ecs registration properly, for the first month i faced issue with ecs clearance. for which they have asked to pay through url and i did so. but even after payment they have processed the ecs again and done two cheque bounce. for which i have contacted cibil to remove the two entries as this is no my problem. to get that bajajfinserv has to provide letter stating it is there problem. i have requested this letter and i am not getting any replies on this.

*consolidated statement - i was asking for consolidated interest and principal certificate for my entire loan in fy. to which representative said that he has applied and has complain number. but i am not getting any replies on this.

Hope you will help me in getting the required documents.

Thanks,
Partha

I had 2 types of loans in bajaj finance. that is rcd and rdp. i fully cleared the rdp loan amount of rs. 18, 135/- on 06.07.2016 & i closed that loan. but on 07.07.2016 rs.3, 627/- debited from my bank a/c through ecs. i gave request to in local mandya branch. they were said that amount will refund to your bank a/c, but still not refund to my bank a/c. i saw my rcd loan statement there they showing principal component at termination of rs.3, 500/-. but still its showing to due to pay. rcd loan due to pay 2 months only (rs.1, 750 x 2 months) rs.3, 500/- only. they are not refund my amount or not adjusted and not clear my loans.in local mandya branch they are not giving right answer and not responding rightly. refund that rs.3, 627/- or rs.3, 500/- adjust to my rcd loan & remain rs.127/- refund to my a/c.

I purchased a hitachi ac through bajaj finserv & they offered me to extend warranty for 2 years. First i paid 2953 for two years extend warranty.
When i faced a problem. I could not reach customer care, there is no direct call to customer care then finally i am able to talked with customer care, she gave me manager no, after four days the technician came, they did not know how to open hitachi ac. After many tried he only open ac and said it's ok. They also charged 500 rupees extra.

Res sir
My name is vallabhbhai f. Vekariya my residance adres: 113- b vraj vihqar society -2
Opp : galagykhanna
Gala gykhanna road
Outh bopal ahemedabad gujarat india
I take personal loan from bajaj finery
Loan my detail as under
Amount : rs 455000 agreement date : 28/3/2014
Aagrement no :418sal02200444 product : sal
Tesure : 60
Intersest :15 % paid emi : 10825*24 = rs 259800.00
Ir
I paid 24 emi upto 5/4/2016 total amount paid rs 259800.00 remainig closin principal amount rs 312261.00 and inbetween five check return the company demand check bounance charge rs 6000 and company loan process charges rs 9500 at the time of loan company agent said there is zero loan process charge so i requested t0 company mens my demand
1 wiver check bounance charge rs 6000 and return loan process charge rs 9500
2 reduce my laon intrest rate 11 % because all bank reduces interset in fix deposit and all loan or fore close my loan with consider my above demand or you offer oyher persoan loan at 11.50 % so why not offer me
3 i also ready to fore close loan my if company ready to negosiat amount with me
But company send my home many person for hersment last company send me notice through vakil from puna as per juridaction but i am staying in ahemedabad company why not send me notice from ahemedabad company aim to herassment and mind trass me
Company is not give copy my all document like filling form, agreement document etc
Last company send me notice demand amount rs 320907 from puneby advocate subhas desai and aiso demand 3% interest also said thaatlegal proceeding both cival and criminalas may nacessary aginst you

My loan a/v no.25026598 bajaj finser
As per their terms after 3 month i should received an emi card how ever the said it is been dispatched my communication adress on before 4th emi but i haven't received yet again total stallment paid on jan 2016
I want be received emi card until my loan tenur i have pay amount for emi card at the time taking loan
Please suggest me
Md azad
Mobile no.[protected]

Hello,
I got a call from bajaj finserv team about flex loan. I said not required, but their sales representative pushed me to go for loan as thier target is not get met. As per their explanation about laon product: i need not to pay any thing till i use any amount for bajaj finserv account. So i had given ok.

Later i received loan approved mail with processing fee approx rs 9500/- and insurance rs 30, 000/- mentioned. When i approached agiain sales representative they given in writing to return the processing fee and without any insurance. With their commitment i had given ok. After loan received, i found processing fee and insurance both are deducted and remaining amount send as loan amount. Since receipt of loan i am trying to contact sales representatives (Mr santosh), he is saying we cannot do refund the processing fee & cancel the insurance. I need justice.

Dear team, please help me. I got a call from bajaj finserv sales team and also emails stating 540000/- pre-approved loan with 12% and no pre-closure charges. We are providing this for our valuable customers. During that i was needed some money so, i agreed and took the loan because the same charges from banks as well. I haven't noticed the rate of interest by logging into bajaj site. Some fine day i noticed that rate of interest was 20% where i was literally shocked. Later i decided i will close this asap. So, contacted i tried reaching the bajaj finserv call center support where i will never been able to reach them, so, directly went to adayar bajaj finserv center. They said on behalf of me they can submit a pre-closure request and i will be getting an email about the balance charges. I agreed and waited for 48hrs and then again i was shocked that 4% foreclosure charges.. I was brutally been cheated. So, again i contacted the bajaj finserv main office in mount road raheja tower office they said send an email to [protected]@bajajfinserv.In & [protected]@bizsupportbo.com. And i shared my experience to them they said no worries sir please send an email to our escalation team and they will help to get remove the foreclosure charges. I agreed. I am keep on submitting an email every 48hrs and keep requesting for some kind of support but no one is ready to help me. Not even a single person has been contacted for last 3 weeks now. Out of 9 times i got below response from bajaj finserv team.

With reference to your query regarding foreclosure charges, we would like to submit that bfl was amongst the first between all financial institutions to start with the practice of zero foreclosure charges whilst competitors were charging the same to all customers.In line with the policy we offered the above facility to you with zero foreclosure charges.

however, basis the prevailing market condition the company decided to apply foreclosure charges to all our customers who foreclose the loan.
bajaj finance always strives to maintain best possible balance between the customer's interests & current economic conditions. All practices hence adopted are keeping in mind our aim to achieve better customer service with a competitive edge.

In view of the above fact, we wish to inform you that we would not be able to waive off the said foreclosure charges.

Service request no. Is : srn06091101, srn06091089, srn06027365, srn06027374, srn05999418, srn05960742, srn05929770, srn05983687.

Kindly requesting someone help me to close this bajaj finserv personal loan. And let me know how to take further filing a complaint against this company for cheating poor people.