Bajaj Finserv Complaints & Reviews

I have purchased a new avengers 220 cruise at JAI BAJAJ showroom Chennai on 20th of July 2016.

They told it is a test bike...which is going to be maintained by direct officials.

The Bike was so good till its first service. I left my bike for service on 03/09/2016. I told them there is a problem in bike, it is not going smooth in 70-80 km spped.

They checked 4 times but no use...manager came and told today time over, use the bike for a week and then come back.

After service, my bike is like HELL...There are below issues in my bike:

Gear box problem
Bike will off on spped breakers
Bike will get choke up if you give accelerator.
Brakes are not good.

I guess they replaced my bike's original spare parts.

Can I file a case and claim for a new bike?

I have applied for home loan and top up loan with Bajaj Finserv. My loans were sanctioned after long wait. During this wait period I have got some better offer from HDFC and I have opted loan from them. I asked Bajaj Finserv to cancel my loan. But instead of cancelling the loan they have deducted EMI from my account although I have not taken any disbursement. I have followed up with my sales person and Bajaj Finserv several times but till date my loan is not cancelled and the EMI amount is not returned.

I have one existing personal loan with Bajaj Finserv and they linked the new loans with my existing personal loan account. I informed CITIBANK to stop the payment of the EMI for new loans. But they told me that you need to stop the payment of all the three loans as they are linked under same account. I asked them to stop the EMI of all the 3 loans but somehow they did the blunder and stop the EMI of my existing loan and other 2 wrong EMIs were deducted from my account. As my EMI request was bounced for existing loan, I had to pay EMI by visiting their internet site for which they penalized me 1000 rupees.

This has lead me to lots of mental stress, wastage of time, wastage of money in terms of calls made to them, penalty paid to them. Also they haven't paid me back my processing fees after cutting their intials costs.

I would like you to take strong action against them so that no one else in the future face such trauma. Also I would like you to intervene and compensate me accordingly for my mental stress, time and expenses I have incurred.

My new loan account numbers are: 405SHO22830854, 405SHO22831040

On 10th August 2016, One of employee from Bajaj Finserv was came to me and told you have a pre-approved loan from Bajaj end of Rs 5 lac without processing fees because you are our special customer. When I taken interested to know without applied loan they have approved me loan of Rs 5 lac (pre approved) with the interest rate 15% reducing.

After his offer i was agreed to take loan of Rs 3 lac and He demanded my documents for the process ahead. I was done documents formality but I was forgotten to signature on my forms. Suddenly I got it in my mind and was called to concern person to take signature on my forms but he replied that i will manage your signature and you don't required to signature on these forms. On 1st week September I got amount Rs 2, 81, 680 after deduction of hidden expenses Now i find there are much gape in served interest rate and my current interest rate. Now i got loan with 19.94% and they was served me for 15% reducing.

My name is - Babulal Choudhary

My Contact No is - [protected]

laon Account no - 419PMT27241624

Dear team,

please find below attached photo snap of my payment failure regarding above subject,

As i am trying to purchase SAMSUNG Galaxy J5 - 6 (New 2016 Edition) (Gold, 16 GB) from FLIPKART but there is error occurred,

I had complain same at ahmedabad office but there is not a satisfactory reply i got,

please do the needful,

awaiting for your kind and favorable reply,

thank you,

mobile : [protected]

[protected]

[protected]

Hi

I am surprised that why Sept-16 month EMI of Rs 9485 has been deducted from my account.
When I visited your branch in the last week of July-16 for closure of my personal loan your executive told me that
I can pay the balance o/s amount minus one EMI and automatically the loan will get closed.
So out of total principal remaining that is Rs.180570 as on 20th July-16, I paid Rs.[protected]EMI Aug-16 of 9485) and penalty charges of Rs.3935 thru cheque.

Would also like to mention here that in my original agreement foreclosure penalty was nil.

So now can you pls make me understand on which basis EMI of Rs.9485 has been deducted from my account on 2nd Sept-16.
I need the amount refunded immediately along with interest charges.
Do not force your customers to leave you for ever and contact ombudsman

loan account number 401SAL11037640

20/07/2016


Foreclosure Penalty - Mig Due-Part Payment Charges Due


3, 935.00

20/07/2016


Pmnt Rcvd Vide Cheque No.:65 Receipt No.---- ( N.A.)


171, 085.00

2/8/2016


Pmnt Rcvd Vide PDC No.:A24323424/14-3 Receipt No.---- ( N.A.)


9, 485.00

I had a transaction through Bajaj Finserv EMI Card for the Zenfone 3 on Flipkart. My order Order ID - OD[protected] Asus Zenfone 3 (Black, 32 GB)
got cancelled by me next day before it got delievered and I got the Message showing : Refund successful! Rs.21999 has been remitted through original payment mode. The Flipkart Team has told me too many times that The seller has refunded Rs.21999/- on 30 Aug 16 to your BAJAJFINSERV card. As per standard banking procedures, it will be credited within 8 business days. But still the amount of Rs. 21999 shows debited in my Bajaj Finesrv EMI card account. Bajaj Finserv Team has informed that they cannot cancel the transaction from here and I have to visit to the dealer or send a scan copy of letter head from dealer to cancel the transaction. How can I do these necessary steps when I have done online shopping through Flipkart. Its nearly impossible to do these steps. Please Bajaj team, do these necessary queries with flipkart at your own level and clear my debit balance for this cancelled item. I have enclosed screenshots for further detail. My Customer ID for Bajaj Finserv is 34038224 and phone number is [protected]. Kindly clear my dues. I dont want to face any false EMI payment.

Hi Sir/Mam,
I'm writing this to let you know that i'm receiving calls from numbers[protected] & [protected] saying they are calling from Supreme court and addressed himself as Govt appointed lawyer and says I should pay 800 RS where as there is no outstanding at all when i log in to account, Pl. look into it and help me get out of this issue

The below is the website that they sent me

https://mysite.bajajfinservlending.in/paymentgateway/pg_reviewpaymentdetails_new...⇄

asking to pay immediately, Why should i pay when there is no outstanding

Regards,
Jayachandrika

I had taken loan from bajaj finance on 22nd April 2016. Loan account #4030PL21837900
It was given with 0% foreclosure and 0% part payment charges.
when I tried to foreclose the loan, they are charging me 4.6%.
Please let me know how to handle this.
I do have all the relevant documents which says, the loan was approved with 0% pre closure charges

Hi,
My self dhruv kumar. I have purchased a iphone 6 space grey with loan#401cdd14431049. I have paid the emi of this september month via cash to your agent at my place right now received a message from bank that 5707 rs has been debited from bajaj. What the hell is going on? Am i supposed complaint against this on consumer court. My insurance emi has been discontinued from last six months back and i am still paying 705 rs for that please reply with the best way.

Hi. My name is Ram Kudekar complaint aginest call center executive on 12 Sept I get call at 1.38pm from call center one executive talking me sir u r paid emi of mobile I told no I am busy so don't get time to deposit cash at bank. Send your executive to my home I have cash ready to pay them executive told me rudely with me sir kab say bola hai pay karo kar la samaj me nahi ata apko after that I told boss control ur language u r talking with customer .executive told me I know what kind of customer u r I know u r house .I am asking tell me your name than disconnect call.
After that I get call 2nd call for another I told him what happen with me I told him I am ready to pay EMI of my mobile but I won't to meet that executive who to talk with me rudely and talking about my house and my personal life .
Please take action about him
1st executive no. [protected]
2nd executive name sujal no.[protected]
Head office goregaon branch

Today I got message on cell phone - Dear Customer, Congratulations! Your Bajaj Finserv Privilege Card loan of Rs.17992.00 has been approved at SPYKAR LIFESTYLES PVT LTDPUNE

I did not used my card anywhere and currently I am in Mumbai also, if I would have swipe it I don't remember the pin number, how come this message is sent to me. I should also have received OTP.

I have never used or shared my Pin for this card. I want this card to block right now. I have created request through IVR but don't know if this is going to work, IVR is not reachable to Customer executive?????

My loan account(405SAL[protected] is closed last month, to my surprise I am unable to raise this query on bajaj Finserv portal.

The call is chargeable and it is not diverted customer executive, as a fool I have tried this option more than 12 times.

BLOCK THE CARD IMMEDIATELY, BLOCK THE CARD IMMEDIATELY, BLOCK THE CARD IMMEDIATELY.

I have raised query with Bajaj Finserv, but I am sure they are not going to reply as per previous experience for personal loan with same account.

Hi sir im J.Shoba.i have taken emi in your finance services.so what is my complaint is my emi card was blocked beacause of cheque bounce.but i have putted emi cash on 06.08.2016 actually my due date is on 05.08.2016. i have paid cash one day after because of bank holiday.due to some reason...so after that ur team members came to my home and collected emi payment.with 350 fine...so kindly unblock my emi card...i like you to.clear this problem please..im waiting to hear that you have cured my problem.thank you.

Hello,

My Self Ashish Patel. i applied for Bajaj EMI card from bajaj Finserv Website. I paid them Rs.399/- Card fees. But after payment they dnt provide any confirmation mail to me and i am trying to reach them but not getting any reply.
Please Solve my issue. either they can provide me card or my money back.

Regards,
Ashish Patel
[protected]

Dear sir/madam,
i have a Bajaj Finance emi card on the name of Raghunath More. I lost that card. And i wanted the card no immediately since i want to buy a product in a day. I did call customer care. they said my card is temporarily suspended. I would request you to reissue my card immediately since i want to buy that product.
Thanks,
R.M.More

I had successfully completed the loan no:4090CD18392052.i want a personal loan immeadiatly.my customer id is:28095094, please call me on [protected], i had once met the bajaj finserv office executives they said that out executives will call you on about personal loan offer just wait 7 days, but the executives doesn't call though and my bajaj previliged emi card having wrong calculation on transaction details.please call me on [protected]

Emi Card Reactivated Purpose.Card Number [protected]. Led Tv Loand Amount Finished .So EMI Card Reactivasion.Name.K.Venkatasamy.Cell No.[protected].S/o.V.Kumarasamy, 27, Jillaman Street, Allinagaram-Theni.Theni District.Tamilnadu.My Card Locked My Emi Amount Finished before August 2016. Please Request the My Emi Card Re Activation.

Thank You
Yours Sincerely,
K.Venkatasamy

I am frustrated of the phone calls and sms from Bajaj Finance company.
Last year i bought some product from bajaj finance and from then they are giving me daily 15 to 20 calls to avail personal loan etc. which i am not interested. That too this is automated call and with different phone no's .
please stop calling its annoying .
this is my no [protected]

Dear Sir / Madam,

I have purchased a washing machine few months back under Loan A/c 4030CD23620816 on bajaj finserv EMI mode using my HDFC credit card. But Bajaj Finserv are claiming the EMI amount to my HDFC saving account (which is an salary account) instead of credit card.
My organisation have changed the salary account to other bank but I have a good
record with my credit card and using them properly without any issues.

Due to insufficient balance on my HDFC saving account your claim cheque have been rejected by Bank and your payment collection guys contacted to pay the due amount which has been done through net banking but your company have shown the due of returned cheque on my account.

This is not my mistake because I have used only credit card during the purchase of goods and not mentioned any of my bank account and issued cheques.

In this case, I have requested your collection telecallers but no action has been taken and will not pay the charges raised by you for returned cheques.

Please take up this matter on priority and sorted out it immediately. Thanks

Regards,
Thamil Selvi
Mob# +91- [protected]

Dear Officers,

Am B. Karthik, Purchased a Samsung J7 mobile at BAJAJ ELECTRONICS at Opp Honda Showroom Nagole, in finance with BAJAJ FINSERV on 25 August 2016 at 9:00 pm, Even they haven’t took a signature on the photo copy documents of Licence and Pan Card which was given to you as a proof. “THE SAME IS RECORDED IN THE CC CAM AT BAJAJ AT 9.15 PM to 9.30PM on 25 AUGUST 2016… UR EXECUTIVES HAVE PROCESSED MY LOAN WITHOUT MY SIGNATURE“ The executive haven’t informed me about the insurance for the mobile.

We çame to know after 2 days that our mobile do have an insurance. The same we contacted the bajaj electronics as they informed us to come and meet BAJAJ FINSERV EXECUTIVES.. We have visited on 30th August and asked about the insurance.

Your executives are very rude, they even didn’t responded to us properly and very rude to us, atlast after discussion with
Mr. Raju - [protected]
Anjaneilu - [protected]
& Manager Mr. Malla Reddy - [protected] as committed that they will send a mail to higher authorities and make sure my insurance will be done with in a week.

Today ie (06 SEP 2016), i called the above numbers, they didn’t respond to me, i have visited the Bajaj Electronics regarding the same at 5:30 PM, Now they are saying they forgot to send a mail, now its not possible to give insurance to my mobile.. "RUDELY THEY ARE SAYING YOU CAN MAKE A COMPLAINT... NO ONE CARES..."

As am a trusted customer of yours, I HATE YOUR EMPLOYEES ATTITUDE "IF THE SAME HAPPENS WITH FEW CUSTOMERS, BAJAJ FINSERV WILL BE BEST IN LOSING CUSTOMERS & TOP IN CHEATING AND MANIPULATING CUSTOMERS..

BEST SUGGESTION : TRAIN UR EMPLOYEES HOW TO BEHAVE WITH THE CUSTOMERS !!

SHAME ON UR SERVICE AND FRAUD COMMITMENTS !!!

PLEASE FIND THE ATTACHED COPY OF THE BILL TO THIS MAIL...
A VERY UNHAPPY CUSTOMER,

KARTHIK B / VAMSEE KRISHNA B

[protected]
[protected]

Hello,

Ref: Loan Application No.[protected]

I have almost tried all options to connect with Bajaj Finserv Lending, but no use and no response.

a) Loan amount is not disbursed in my designated Bank account since last 9 Days of Loan Disbursement Email.
b) Not a single response from Customer Support (wecare).
c) Not a response from Grievance
d) Vidhya Fees has been charged which i saw on their Customer Portal.

I want the Loan amount in my Bank and Vidhya Fees returned back. They are simply looting people.

No clue what to do now. My EMI Date is coming near. How can i pay now if Loan amount itself has not come.

No clue if this is something Financial Fraud.

I am completely tired on calling here n there and sending emails to robots.

However, planning to wait for an another week before contacting police.