Bajaj Finserv Complaints & Reviews

I have taken a loan from bajaj finserv at the fixed interest rate of 14.25% of 7, 25, 000. My loan account no is “PL 402SPL20152748”. As per loan terms and condition there is not supposed to be any charges on foreclosure and prepayment.

I received an email notification on 1st June -2016 stating that -
"Foreclosure charges of 4% (plus applicable taxes) will be applicable if you choose to foreclose your loan post clearance of first EMI. Foreclosure of the loan is only allowed post clearance of the first EMI.

Part prepayment charges* will be applicable if you choose to prepay more than 25% of your current outstanding loan amount. However, no charges will be applicable for part prepayments done up to 25% of the current principal outstanding in last 12 months. This facility is allowed post clearance of your first EMI only."

This is clearly a breach of agreement on the part of Bajaj Finserve and I want to know if I am entitled for legal protection against this arbitrarily made policy change .

I am trying to apply for Bajaj Finserv EMI Card from past 3 weeks and every time i fill my detail including my PAN details the website responds with unable to process your application at this time, if i have any queries i can mail them at [protected]@bajajfinserv.in . I have tried contacting them through mail to know the reason why the application is being denied but all i am receiving are ticket numbers i currently have three unsolved tickets...

The Below mail i have written to the Company, also note the TAG mails also


Dear Sir/ Madam (Mail Dated 20th June 2016)

Greetings!

My Name is Jullian Bharat N and I would like to confirm that my loan A/C number 404SPL07339448 is active and i have been paying the EMI regularly without a single bounce payment, today i had visited your office in residency road, Bangalore to pay some part payment,...

I took a commercial loan in Bajaj Finserv to buy a TV for a showroom in Chennai. Post that I had paid the amount in full and have closed the loan amount. Now I have no intention to take any more loan from Bajaj Finserv. But in spite of multiple requests to the customer care people who used to call me earlier, my details are not removed from their caller list. Now I frequently receive calls and SMS from automated numbers. This happens everyday and I am being disturbed during my office hours too. Sometimes when in meeting I get these calls and it annoys me in front of my superiors. Hope Bajaj Finserv takes this up and resolves the issue soon.

My details are as under:
Name: Harish S
Number: [protected]

Dear sir,
I had made a payment of rs. 349/- to purchase an emi card from bajaj. And i am continuosly following for the same from last 16 days. But still i have not receive my emi card.
After following up for 12 days i got a reply from bajaj finserv that
"with reference to your mail we wish to inform you your emi card number [protected], emi card will be issue on 05/06/2016, you will receive the same within 21 working days on your registered mailing address."

And when i try to track this shipment with blue dart, they said my shipment retuned to shipper and i have to contact the bajaj finserv to claim the shipment.

Kindly send my shipment against and do the needful.

I am totally fed up.
And if you will not help me then please refund me my money.

I have a loan in bajaj finance, loan account number = 404sol21080365.

I need to foreclose my loan and i had visited the bajaj finserve office at residency road, bangalore branch.
They said i need to pay an extra amount of 13835.14, i am not sure what this extra foreclosure charge is. As per the prepayment plans you gave me it was nil prepayment charges (As mentioned in the welcome letter attached). So only i accepted to take the loan from bajaj finserv. But now, i am seriously confused, i don't want to loose hopes on bajaj finserve and also i cannot pay that extra foreclose amount just like that since i have financial constraints.

I need to close the loan as early as possible, but these people are neglecting and building up the interest. If i call to customer care it will be busy and there will be no response from them through mails also.

I applied for a loan of 298000 from Bajaj Finserv last year for 5 years @ 13% flat.The EMI charged is 8195 per month.Last month I raise a request for foreclosure, then came to know that they are charging 21% per month interest.I have paid 11 installments out of 60.Now the foreclosure amount they are saying to pay is 278000 including 4% closing charges.I have paid more than 90k in EMI and the balance is coming to 278000 for closer.I want to...

As everyone is complaining here — bajaj is levying a pre-closure and part payment charges and they are not adhering to their own policies where they sell the loans to the customers - claiming 0% pre closure and 0% part payment charges — seriously, is there anything one could do to really take them task??

If we go about not paying the emi's — they will levy the payment missed charges so it will come back on us to really pay that back — and so can the regulatory authority — quickly address this issue as many people are being taken to ride by these "rouge" wrongly selling there policies and changing their own written commitment.

Or is it going to lie around like that as regulatory authority not reacting fast to this issue.

My self gouri sarkar dey, i am buying a 1ton a. C from bombay variety, stores (Nachan road. Benachity, durgapur burdwan, 713213) & finance from bajaj fin on date-16.04.2016, when approved the loan bajaj given the scheme down payment rs-15350/-, emi-1938/- & tenure-8 month. I agree the scheme. For this reason i given the down payment & for ecs i submit a cancel cheque of overseas bank for future installment.

After one month going when my 1st emi is starting dose not credit any amount from my account, after 3 days a collection guys of bajaj fin call me and says my cheque is bounce for no such account in bank.

After then i am going bajaj fin office & i want to know what is the reason for my cheque bounce. I am showing a lot mistake of my loan.1st i am given a cheque of overseas bank for ecs but bajaj send the cheque oriental bank of commerce.2nd i am doing down payment rs-15350/- but bajaj showing down payment is rs-10168/-, 3rd my scheme emi-1938/- & bajaj showing rs-2542/-, 4th my scheme tenure is 8 month but bajaj showing 12 month.
Agrement no-4980cd21745686

I receive a call from some aditya rana from gautam budh nagar police station. He said he is gonna bring a few constable to my place and arrest me. I have paid the complete amount in agreement with the collections agent. No noc was provided. Now suddenly i owe 11000 in cheque bouncing charges! As per the rbi banking ombudsperson scheme 2006, levying of charges without adequate prior notice to the customer is incorrect. I never never never received any notification of 11000 in cheque bounce fee before today. I didn't receive a notification of 11000 in debt for anything ever. I'm sure if. It is 11000 i must have acquired it on a month to month basis. I was never never never informed about i'm getting charged 11000 for something. I was last told that it has been paid. Please solve the matter at your end. I have a good social media presence too and people will definitely know about this bad behaviour. I want to stop this asap. And want confirmation that i don't owe anything at all.
You can contact me at [protected]@gmail.com

Bajaj discover 125 cc service complaint letter
Dear sir/ madam...

My bike service in bajaj discover 125 cc

Reg no :tn 90 a2469 salem swarnambigai bajaj dealers my

1) job card no:rjc[protected] job card date :02.06.2016

2) supervisor name : boobalakarthi

3) bill amount :719

4) repair type :third free service

5) my name : murugiah


Before service my bike conduction is very good. After service my bike conduction very worst. My bike owen sheet cover missing in your show room staff and indicator light problem not checking engine oil not refilling in my bike and i pay in wax amount but not apply the wax oil filter not change in my bike

Swarnambigai bajaj service is very very worst please my all problem resolve immediately please action

My contact number : [protected]

I have taken a personal loan account no 405sal19738186 of amount inr 5, 00, 000/- in the month of february 2016.
It was against a condition of there will be nil foreclosure charges/part payment charges after first emi.
Today when i have called the customer care for the procedure to close the loan the loan & foreclosure letter they are saying
That the policy has been revised & now i need to pay 4.6% as a foreclosure charges on the principle amount.
Requesting your support & please look into the matter to waive off the charges as it was never informed me that the bajaj
Finance is going to revised the charges like this.

Dear sir/madam,

Washing machine was purchased before 6 months through bajaj finserv and a the time of loan bank account which was been given its been not updated and every month debit in account which is not belongs to me.
4 times account details with chq had given but till dated their is no any update.
Every time they say sorry and give a commitment that they will update and ask me to pay through cash which i do but today i came to know that every month ecs return can spoil my cibil records.
For that they had given me a apology letter but want to ensure that they will update the same that its their mistake into cibil as well.

Account no: 4180cd18460204
Sunil ahluwalia

This is with regards to personal Loan for Rs.5, 00, 000/- which I am availed from you guys in March 2015 and PL Account number 405SAL08457887.

I had also received a communication from Bajaj that there will be 0% Pre closure charges & 0% Partial pre payment charges after 1st EMI.

Today I had sent my person to initiate closure of Personal Loans through my own funds. To my surprise the arrogant female at closure desk Ms Shivlala Ambiket who has " Zero Customer Service Sense" says that Pre Closure charges is 4%.

Is this some kind of joke. This is least expected from a professional organisation like Bajaj. How can you guys go back on your words. Do you guys think this is ethically & morally correct.

If at all I was OK with pre closure charges I would have opted HDFC Banks which offers lower interest rates and flat processing fees of Rs.1000/-. How can you guys go back on something which is USP of your product.

This is absolutely cheating customers. Ensure same is rolled back else I will go to Consumer court and will escalate the issue to RBI. Why do I pay Pre closure charge when I intend to close the loan from my own funds and same was mutually agreed while signing the agreement.

Eve in the Email which I received from Bajaj employees Email ID it was clearly mentioned that Pre Closure charges is 0% that too without any additional condition. This proof is enough for me to take you guys to a task in court and in from of RBI.

Also you guys have clearly mentioned that Standard Chartered Bank Credit card is Free & even here I am being charged Annual Fees. This is utter Non sense. Clear Mis selling.

I also would want a justification from Customer Service Manager.

Hire purchase agreement no 4050PL20556283 dt. 15.3.16 .

Sir when I took the loan in march 16 of rs.400000 the agreement and first schedule mentioned NIL for closure charges. I took loan from hdfc to close the loan of bajaj finance as it was on high interest rate. When I went with the dd to clear the dues to bajaj finance they charged me foreclosure charges. I emailed bajaj finance to remove the foreclosure charges as there is no other desk where a customer can have a day of his grievance. After a week also they replied in email of foreclosure charges. I paid 385000 loan balance plus 17780 foreclosure charges (4% of balance) . Now I request to refund my foreclosure charges which has been levied by force and withou any communication

Dear sir/madam

I had availed a salaried personal loan that came with an forced insurance.

Below are my details:
Name: devraj singh bhaduria
Lan (Loan account number): 410spl08036972
Loan type: sal (Salaried personal loan)
Date:28.02.2015
Loan amount: 3, 25, 000/-
Group insurance charges: rs.25, 000
Rate of interest (Roi): 15.5%

While sanctioning the loan rs. 25, 000/- was deducted for group insurance but i was issued insurance policy only for rs. 10534/-. Where is my remaining amount of rs. 14466/-? This is complete case of fraud from bfl and cheating the customer.

I have called them many times and wrote many emails but they are not giving any appropriate response. Till now my issue is not resolved. Neither they had issued me the policy 14466 neither they have refunded the amount.

Below are some of the key communications by me and the the fraud agency bfl:-
1. I raised this issue with the bfl representative named mahendra yadav ([protected]) from april 2015 onwards as he was the one coordinating with me during loan process. He kept on saying the policy for remaining amount will also be issues soon. He kept on saying like this for almost 7 months and the suddely started ignoring my calls. Later i started having written communication with him and keeping in loop other bfl representatives named arindam das and rishav dugar. None of these people ever replied to my emails.

2. From nov 17, 2015 onwards when i was not getting any response from these people, i started writing emails to mahendra yadav and to [protected]@bajajfinserv.In, [protected]@bajajallianz.Co.In and imran. [protected]@bajajallianz.Co.In. I wrote almost 6 emails to them and more than 20 phone calls and then they (Soumita chakraborty/customer care/kolkata_ro/general) responded that "the balance rs14466 is utilized for the policy of hdfc". And asked me to write to [protected]@bajajfinserv.In although all my emails since start of the issue were ccd to [protected]@bajajfinserv.In.

3. I forwarded the email of soumita to [protected]@bajajfinserv.In on mar 16, 2016 and they again started procrastination and doing all nonsense just to waste my time. After so many calls they forwarded me 2 attachments on apr 8, 2016 and to my surprise both the attachments were same i. E. Same policy attached twice. I responded to them on apr 11, 2016 informing on the attachments and requested again for the policy for amount 14466/-

4. There there been no response to my email dated apr 11, 2016 till i again reminded them on jun 15, 2016. They responded to my email on jun 18, 2016 (Today) saying that "we regret to inform you that we are unable to cancel your policy due insurance as we have received request post completion of our free look period. How can surrender your insurance.
As per surrender process we need scan copy surrender request letter signed by policy holder". God know what do they want to tell me?


I am detailing below my detailed email communication with the bfl and their representatives date wise along with the email ids as below:

From: devraj singh bhadauria
To: mahendra yadav
Cc: devraj singh, arindam das, kolkata psbl cpa, rishav dugar
Date: tue, nov 17, 2015 at 2:30 pm
Ubject: receipt of bajaj allianz policy of partial amount only

Dear mr. Mahendra ji,
With reference to my active salaried personal loan (Lan-410spl[protected] for amount rs. 325000/- i was charged rs. 25000/- towards group insurance charges vide policy reference number og[protected]-00000778 issued on 16/03/2015.
Please note that page 6 of 40 of the policy document certifies that i (Mr. Devraj singh bhadauria) have paid only rs. 8827/- towards premium of star package for the period from 16/03/2015 to midnight of 15/03/2017 for the above policy.
In this regard i request you to please send the policy for the remaining amount in the address already registered with you.
Note: snapshots of pages from the policy is attached herewith for your kind reference.
Warm regards
Devraj

There was no reply to above email

From: devraj singh
To: [protected]@bajajallianz.Co.In
Cc: mahendra yadav, arindam das, kolkata psbl cpa,
Rishav dugar
Date: fri, mar 4, 2016 at 8:37 pm
Ubject: fwd: receipt of bajaj allianz policy of partial amount only
Dear sir/madam,
Please refer my email below dated nov 17, 2015 regarding non receipt of star package policy for the full amount that was deducted in the of health insurance while sanction loan for the salaried personal loan account number (Lan-410spl[protected].

With reference to my closed salaried personal loan (Lan-410spl[protected] for amount rs. 325000/- i was charged rs. 25000/- towards group insurance charges vide policy reference number og[protected]-00000778 issued on 16/03/2015.
Please note that page 6 of 40 of the policy document certifies that i (Mr. Devraj singh bhadauria) have paid only rs. 8827/- towards premium of star package for the period from 16/03/2015 to midnight of 15/03/2017 for the above policy.
In this regard i had several telephonic discussions with mr. Mahendra yadav, who had coordinated with me during processing of my loan. I was always assured that my policy for the remaining amount will be delivered to my address and email address soon but to utter surprise i never got the policy for the remaining amount.
I am an existing bajaj finance customer and at present i have one flexi loan account for rs. 8 lacs and emi for digital product finance.In past i had 4 more loans from bfl as well with all very clean records. But with such unfortunate incidences you people are giving a very bad perception for bajaj finance.
May i expect an urgent and favorable response from your side?

Note: snapshots of pages from the policy is attached herewith for your kind reference.

Thanks & regards
Devraj

There was no reply to above email also

From: devraj singh
To: [protected]@bajajallianz.Co.In
Date: fri, mar 4, 2016 at 8:40 pm
Ubject: receipt of bajaj allianz policy of partial amount only
Dear sir/madam,
Please refer my email below dated nov 17, 2015 regarding non receipt of star package policy for the full amount that was deducted in the of health insurance while sanction loan for the salaried personal loan account number (Lan-410spl[protected].
With reference to my closed salaried personal loan (Lan-410spl[protected] for amount rs. 325000/- i was charged rs. 25000/- towards group insurance charges vide policy reference number og[protected]-00000778 issued on 16/03/2015.
Please note that page 6 of 40 of the policy document certifies that i (Mr. Devraj singh bhadauria) have paid only rs. 8827/- towards premium of star package for the period from 16/03/2015 to midnight of 15/03/2017 for the above policy.
In this regard i had several telephonic discussions with mr. Mahendra yadav, who had coordinated with me during processing of my loan. I was always assured that my policy for the remaining amount will be delivered to my address and email address soon but to utter surprise i never got the policy for the remaining amount.
I am an existing bajaj finance customer and at present i have one flexi loan account for rs. 8 lacs and emi for digital product finance.In past i had 4 more loans from bfl as well with all very clean records. But with such unfortunate incidences you people are giving a very bad perception for bajaj finance.
May i expect an urgent and favorable response from your side?
Thanks & regards


From: devraj singh
To: [protected]@bajajallianz.Co.In
Cc: imran. [protected]@bajajallianz.Co.In
Date: fri, mar 11, 2016 at 1:13 pm
Ubject: fwd: receipt of bajaj allianz policy of partial amount only
Dear sir/madam,
Please refer my email below dated march 4, 2016 regarding non receipt of star package policy for the full amount that was deducted in the name of group insurance charges from my salaries personal loan (I. E. Lan-410spl[protected].
I was charged rs. 25000/- towards group insurance charges vide policy reference number og[protected]-00000778 issued on 16/03/2015. But i was given policy for partial amount only as below:
• as per page 3 of policy document: net premium - rs. 9375 and gross premium - rs. 10534
• as per page 6 pf policy document i. E. For deduction under section 80-d: i have paid only rs. 8827/- as the premium.
Please note that rs. 25, 000/- was deducted from my loan amount for group insurance charges but policy was issued only for partial amount as detailed above. Where is the balance amount? Please refer the attachments also.
In this regard i have raised this particular issue in verbal and also in writing with the person of bajaj finance who coordinated with me for my loan sanctioning named as mr. Mahendra yadav, asst. Manager, salaried personal loan, bajaj finance (Mob: +91 [protected], email:mahendra. [protected]@bassindia.com). He kept on saying that policy for remaining amount will be sent to my address soon but this never happened. Now a days he even stopped even picking my phone. I even wrote to customer care of bajaj allianz on email:[protected]@bajajallianz.Co.In on march 4, 2016 and i got an auto reply from your side that i complaint have been received and you people are looking at it and will rever to me within 48 hrs. It's now almost over 6 days you people have not responded.
May i expect an urgent and favorable response from your side?

Thanks & regards
Devraj


From: soumita chakraborty/customer care/kolkata_ro/general
To: "devraj. [protected]@gmail.com",
"[protected]@bajajfinserv.In"
Cc: kinjal dedhia/customer care/ho-direct marketing/general/bajaj allianz, ghanshyam singh/head office pune/banc assurance/general
Date: wed, mar 16, 2016 at 2:36 pm
Ubject: og[protected]-00000778 // 62109312
Dear sir,
Greeting from bajaj allianz general insurance company limited.
I would like to inform you that rs. 25, 000/- was deducted from your loan amount for group insurance charges but policy was issued only for partial amount.
Against of your lan no 410spl08036972, there is 2 policies are issued from bajaj allianz, details are mentioned below:-

Pfb –
S loan acc no s policy ref
410spl08036972 og[protected]-00000778 – amt rs. 10534/-
410spl08036972 og[protected]-00017041 – amt rs. 62/- - (Group personal accident policy)

The balance rs14466 is utilized for the policy of hdfc.

As discussed with you if any query of hdfc policy then you can mail to following mail id, they will help you.

[protected]@bajajfinserv.In

I think now your issue is resolved from our end.
With regards
Soumita chakraborty
Customer care
Bajaj allianz general insurance co ltd
Desk no-+[protected]


From: devraj singh
To: soumita chakraborty/customer care/kolkata_ro/general, "[protected]@bajajfinserv.In"
Cc: kinjal dedhia/customer care/ho-direct marketing/general/bajaj allianz, ghanshyam singh/head office pune/banc assurance/general
Date: wed, mar 16, 2016 at 3:13 pm
Ubject: re: og[protected]-00000778 // 62109312
Dear soumita,

Thank you for the information.

Regards
Devraj


From: devraj singh
To: [protected]@bajajfinserv.In
Cc: soumita chakraborty/customer care/kolkata_ro/general, ghanshyam singh/head office pune/banc assurance/general,
Kinjal dedhia/customer care/ho-direct marketing/general/bajaj allianz
Date: wed, mar 16, 2016 at 3:19 pm
Ubject: fwd: og[protected]-00000778 // 62109312
Dear sir/madam,
Please refer the email below regarding issue of policy for partial amount only. As mentioned in the below email policy from hdfc was issued to me but i never received it.
Please send me the policy asap or please refund me the amount.


— forwarded message —
From: soumita chakraborty/customer care/kolkata_ro/general
Date: wed, mar 16, 2016 at 2:36 pm
Subject: og[protected]-00000778 // 62109312
To: "devraj. [protected]@gmail.com" , "[protected]@bajajfinserv.In"
Cc: kinjal dedhia/customer care/ho-direct marketing/general/bajaj allianz , ghanshyam singh/head office pune/banc assurance/general
Dear sir,

Greeting from bajaj allianz general insurance company limited.
I would like to inform you that rs. 25, 000/- was deducted from your loan amount for group insurance charges but policy was issued only for partial amount.
Against of your lan no 410spl08036972, there is 2 policies are issued from bajaj allianz, details are mentioned below:-

Pfb –

S loan acc no: 410spl08036972

S policy ref: og[protected]-00000778 – amt rs. 10534/-

410spl08036972: og[protected]-00017041 – amt rs. 62/- - (Group personal accident policy)

The balance rs14466 is utilized for the policy of hdfc.

As discussed with you if any query of hdfc policy then you can mail to following mail id, they will help you.

[protected]@bajajfinserv.In

I think now your issue is resolved from our end.
With regards

Soumita chakraborty
Customer care
Bajaj allianz general insurance co ltd
Desk no-+[protected]


From: [protected]@bajajfinserv.In via env. Etransmail.com
Reply-to: [protected]@bajajfinserv.In
To: devraj. [protected]@gmail.com
Date: fri, mar 18, 2016 at 11:23 pm
Ubject: fwd:
Mailed-by: env. Etransmail.com
Igned-by: env. Etransmail.com
Dear customer,

Thank you for writing to us at bajaj finserv.

With reference to yor email we would like to inform you that, we have send your request to concern department, they will contact you.
For any further clarifications, please write to us at [protected]@bajajfinserv.In

Bajaj finserv assures you its best service, always.
Yours sincerely,

Bajaj finance ltd.

From: [protected]@bajajfinserv.In via env. Etransmail.com
Reply-to: [protected]@bajajfinserv.In
To: devraj. [protected]@gmail.com
Date: fri, apr 8, 2016 at 11:11 pm
Ubject: fwd: og[protected]-[protected]
Dear customer,
Thank you for writing to us at bajaj finserv lending.
We regret the inconvenience caused to you and assure you of our best services always.
With reference to your mail, as requested, please find attached a copy of the certificate of insurance for your loan account number 410spl08036972
For any further clarifications write to us at [protected]@bajajfinserv.In.
Assuring you of our best services always.
Yours sincerely
Bajaj finserv lending.
Bajaj finance ltd


From: devraj singh
To: [protected]@bajajfinserv.In
Date: mon, apr 11, 2016 at 10:35 am
Ubject: re: og[protected]-[protected]
Dear sir/madam,
Stop fooling your customers. Both the attachments are same. Where is my policy that was supposed to have been issued by hdfc for rs. 14466/-. I am sure the policy has never been issued by hdfc and it feels like bfl has cheated me in this regard.
Please do not waste my time and arrange to refund me the amount that you have deducted from my personal loan in the name of policy that do not exists at all.
Refer the below email dtd. 16 march 2016:

From: devraj singh
To: "[protected]@bajajfinserv.In"
Date: wed, jun 15, 2016 at 7:36 pm
Ubject: re: og[protected]-[protected]

Dear sir/ madam,

I am still awaiting for any appropriate action for refund or issue of my hdfc policy for amount rs. 14466/-. I am tired of calling you and writing emails for same thing again and again. It is around more than a year that the issue is pending from your side.
You are forcing me to write such irregularities in the public forums and blogs and take the case to consumer court.
Please refer the below emails.
Hope to get a proper response with prompt action.


From: [protected]@bajajfinserv.In via env. Etransmail.com
Reply-to: [protected]@bajajfinserv.In
To: devraj. [protected]@gmail.com
Cc: devraj. [protected]@gmail.com
Date: sat, jun 18, 2016 at 12:49 pm
Ubject: surrender query_410spl08036972
Dear customer,
Thank you for writing to us at bajaj finserv.
With reference to your email regarding insurance cancellation for loan 410spl08036972, we regret to inform you that we are unable to cancel your policy due insurance as we have received request post completion of our free look period. How can surrender your insurance.
As per surrender process we need scan copy surrender request letter signed by policy holder.
For any further clarifications, please write to us at [protected]@bajajfinserv.In
Bajaj finserv assures you its best service, always.
Yours sincerely,
Bajaj finance ltd.

I have taken a loan from bajaj finserv at the fixed interest rate of 14% of 5, 70, 000. My loan account no is “401spl14845296”. When i applied the loan in the document’s terms and condition it is clearly mentioned that there will not be any charges on foreclosure and prepayment. Even after loan disbursement in the service guide book i received a letter with the same terms.

I like to close my loan and requested for the foreclosure letter on 16th june 2016, received the same on 17th june 2016. But the foreclosure letter i received from bajaj having 4% foreclosure charges plus taxes on the outstanding principal amount. When i inquired through their customer care i came to know that company has made the changes in terms as other companies are also giving loan on same condition and i have to bear these charges. I told them i am totally disagree to these new terms, and told them they can apply these new terms to their new costumer. This is not ethical. Seams they are running a “mafia” to loot hard earned money of the people. I have taken the loan from them on these condition as these are the benefits even they are promoting to take loan with these benefits and advantages otherwise i was getting loan from other banks with the lesser rate of interest.

Kindly look into the matter and help me to close my loan with the terms which was we agreed

Request you to do the needful at the earliest.


Thanks and regards

Rajeev ahlawat

Initially I thought not to mail out here and wait for couple of days but, eventually I had to do it.

I am very much dis-satisfied with the service being offered to me by Bajaj Finserv for one of the product I had applied for a product called as "Personal Line Draw" . Here are the issues.

1. Bajaj Finserv team says they will respond the issue in 2 days. I logged an complaint on 14th June 2016 on experia portal with reference number: 05723303. It has been 3 days I didn't get any updates.

2. I applied for Personal Line Loan application via reference number:[protected]on 14th June 2016). As per the email communication confirmation and everything this was to be processed in 24 hrs but till now 96hrs has been over but no updates. Every time I call the relationship manager I get a response that there is some technical glitch hence it's taking time. Before hand when ever I called the executive used to say it's resolved now wait till 4:30PM. But on calling at same time I used to get answer there is some technical issues for which it's being delayed.


3. whenever I used to check status of the file "http://mysite.bajajfinservlending.in/Contact-Us/FileStatus.aspx" via the link, I see the status as "Moved to FinnOne" from last 2 days.But nothing after that.

4. I tried calling all the customer care numbers which Bajaj Finserv have, but I only got one reply "All are customer care executives are busy". I tried 6-7 times and was online for average time 15minutes every time I call. my phone bills definitely gonna be high this time when I called numbers other than toll free.


I tried all ways to get my update, but right now it's no more cup of tea and serious action needs to be taken. So for the same I have decided to go up a bit higher and take some steps for mentally harassing the customer.


For your reference:
[protected] Customer Query raised on 14th June Experia
[protected] Reference number for Personal Line facility,

I have booked and obtained flexi personal loan from bajaj finserv and observed (After disbursement) that they are wrongly reducing my credit balance too. Upon inquiry, i was told that it is the process that we are deducting interest as well as reducing credit limits, but the same was never informed to me. Suppressing such material fact and selling the product is illegal. Hence, i should not be liable for the information deliberately suppressed by the representative as i would not have obtained loan if the said would have been informed to me.
Additionally, when certain documents were sent to me for acceptance, i had queried certain provisions where the representative informed that these provisions are for normal personal loans and not applicable to me, so i was relaxed. But he had misguided me and now, i am forced to follow the process. Hence, i would like some external intervention, so that bank will not cheat to the future customers.
Secondly, they have deducted more processing fees than informed to me with same logic that it is not applicable to me and if deducted, will be reimbursed to me. But even after lot of follow up, it is not yet refunded.
Thirdly, bank had given me insurance without asking me, if i would like to opt for it or not, breaching the provision of insurance “insurance is subject matter of solicitation”.

I naina tilwani, a resident of vadodara (Gujarat, india) would like to bring to your notice that on september 25 2015, i had purchased furniture on consumer loan by bajaj finserv, loan account number - 413sce14782871 with an emi of rs.7056 with a pay back period of 8 months.
As a genuine customer am fully aware of my responsibility to pay back loan
As per schedule but in past few months my financial situation had changed
Drastically due to which i could not arrange the funds and could not
Deposit a single emi as well to my utter regret.
In the month of october, a month after purchase my mother in law got almost bedridden and thus i had to manage my and job as well as my home with a 2year old kid this is where the problem started. I was unable to manage everything simultaneously since i used to have night shifts at my job and it led to destabilization of my financial situation as we had to manage my mother in law's medical expenses and job equivalently and no one being there to take care of my kid (Since my husband also works night shifts along with me) we both had to take leaves multiple times ultimately leading to low salary and unexpected expenses shooting up.
I immediately conveyed this to a bajaj finserv executive involved in dispersing my loan and infomed him that i won't be able to make payment of the first emi on time and am not sure about the second one as well and if he wants he can take the product back to which he said product once sold and loan being already used to get the same he cannot take the furniture back though he will escalate my concerns to his superiors so that i can get some time possible to make payments although with late fees applicable to which i agreed.
Meanwhile my 2 year old son suffered from acute diarrhea and this led to us being mostly on leaves as we had to take care of my mother in law at home, my son and at the same time manage office which became very difficult thus adding more troubles to already distressed situation. If this wasn't enough the cruel destiny made me encounter a miscarriage making me bedridden for few days and it became extremely difficult even to survive without basic needs.
Subsequently i and my husband were asked to quit the job due to excessive leaves and underperformance and we were almost clueless about how to go about.
At the same time one day in my absence an executive from bajaj finserv detailed out my entire loan information to my house owner and he asked us to vacate the house immediately.
However being educated we strived hard to bounce back by doing all we could but it took a considerable time for us to be back on job and turn things our way which by god grace appear to be almost on track now.
Meanwhile all through this period i was contacted by bajaj finserv executives who changed on monthly basis and they visited my place and saw my situation on their own. Couple of months back no executive from bajaj finserv collection department contacted me so i called the last executive who visited me and informed him that from july 15th onwards i can start my emi payments along with late fees applicable to which he said he would convey the same to his bosses.
Few days back now i received a call from an executive of bajaj finserv demanding payment to which i informed him that as agreed upon by his predecessor he can come at my place anytime on 15th july (Next month) and get the same collected however to my utter shock he rebutted that with rudeness and demanded a meeting on urgent basis to which i agreed. He (Chirag patel) came to my place reviewed all product items and demanded a payment immediately. I explained him all my situation and requested him just 30 days time to resume my payment which he rudely turned down and said that he wants me to pay immediately 30000/- as one time settlement towards the loan as he has been directed by the company to not accept emi. Now, had i been having 30, 000 rupees i would have instead paid emi quite earlier and i