Bajaj Finserv Complaints & Reviews

Dear sir,

I am getting calls from bajaj finserv everyday. I get about 5~6 calls per day. Its an automated call regarding offering me loan. I have blocked about 20-30 numbers from bajaj finserv till date and everyday i get call from a new number.

My number is [protected]

I am not interested to take any loans. I need these calls to be stopped immediately. Please help me with a solution on this

Thanks
Vinay naik

Hi bajaj finserve team

My loan number is 401sal05104799, i have a loan running at 14 % with zero foreclosure charges and nil prepart payment charges . How can you change unilaterally to 4.60% .

Other banks have been offering at 11.49%, only reason i gave 14 % was to prepayments partially and 0 % foreclosure . You even forced me to buy insurance also .

If you change it please reduce it to 11.49 % from beginning and refund excess amount at 14% only for all the payment done . This demands explanation. Kindly revert, awaiting answer.

The decision is unilateral you cannot take it for existing customers. I have paid you 14 % rate of interest and other banks are at 11.49 % . If foreclosure is chargeable reduce the rate of interest to same for total loan value for existing customers .

New customers any how will not come to you at this rate . Its a clear case of cheating .

Hi,

Greetings for the day!!!

Loan No: 404DPF15616733
Customer Id: 25895523
Mobile: [protected]/[protected]

Kindly find the above mentioned account details

[protected] The records which is updated as a payment received towards the same of Rs1900/-
And again says the records dated[protected] cheque has been bounced

How the payment updated, and how the cheque will get bounced while maintaing the balance on time to time.

I have not yet bounced any checks with every merchants whom i dealing with

This will not be a fair on the same which is mentioned on the account statement

Please team please check and please do a call back and do the needful

Please find the account statement attached

Regards
Shashank Raj
[protected]

Respected Jewry.

I have bought one Samsing J7 Mobile from Infiniti Retail Ltd ( CROMA ). and i have made loan on this phone from Bajaj Fiserv. that time My Down payment were 5001 rs. and 999 rs. refundable deposit.and bajaj finserv executive clearly told that it's 999 rs is refundable.and u will get it when your loan emi will be finish.my loan is closed.and i went to bajaj finserv office. there i met to mr pratik and he said my it was not refundable deposite. it was a file charge.so u will not get it back, further i have try to convince them and tried to contact with branch manager.(2 times) he is not eaven ready to pickup the phone. Branch Manager Name :- Mr.Vishal.

So Kindly Request You Pls Help Me in it.
i have mentioned my details below.

Dhaval Tamakuwala
[protected]

Loan No :- 428CDD16879929.

I took 6 lakhs 7 thousands loan no.404spl22065643 on 26th april 2016 from bajaj finserv company with 11.5% rate of interest, i preferred this bank only because of no charges for part payment and foreclosure.
I took the loan and closed other banks personal loan because those banks are charging fore closure charges. But suddenly they changed policy on 1st june saying that 4% charges applicable for both part payment and foreclosure.
I was misguided and cheated by this company with thsi sudedn changes. During loan availed tiem theyu cl;eraly informed me there is no fore closure charges.

Bajaj finserv — bajaj finserv cheating customer with sudden changes in policies.

Thanks,
Hemadri

I got one consumer loan 2 years back and I think my mobile number is stored in compnay database. This is the biggest mistak I did.

Till then I am getting Customer care call for offering loan when I opted for DND I am getting automated call from # [protected]. Now I am not able to stop it I am not sure where to go for stop this call, very iritating. Please help!!

Hi all,

I tried 4-5 times to register online for emi card... But my application got rejected every time saying "thank you for applying for your bajaj finserv emi card. We regret to inform you that your application has been rejected...". Also dropped an email to we care but no response. It's being two days now but no response from their side.
If bajaj finserv is monitoring this, please get back to me.
My contact...

I had purchased a samsung a8 phone from reliance digital retail limited, malad (West), mumbai. And opted for emi option from bajaj finance on april 29, 2016.
Ranjit, a bajaj finance executive (Placed at reliance digital retail limited) assisted me with the documentation.
Prior to the documentation i had mentioned that i want the ecs to be auto-debited from my icici bank account[protected] instead of icici bank account[protected]. For which i gave a cancelled cheque of icici bank account[protected] and form filled for the same.
Later, on logging in to my loan account details in the bajaj finance website, i realised that the bank account was not updated.
I visited the store and informed ranjit that it has not been updated, for which he asked me to ignore the website info.
I received a text message from bajaj finance on may 29, 2016, mentioning the details of the emi in which the non-updated bank account number was mentioned.
I visited the store again on may 30, 2016. Ranjit was absent and there was another bajaj finance executive namrata singh. On telling her about the carelessness of ranjit, she apologised and asked me to visit the bajaj finance office at 271, business park, virwani industrial estate, 3rd floor, goregaon (East), mumbai.
I visited the bajaj finance office on may 31, 2016. The counter staff here also showed their helplessness and asked me to pay an advance emi and again give a cancelled cheque and the form. I have paid the advance emi and submitted the cancelled cheque and form again.
Inspite of doing all this, i have been charged bounce charges in my account.

I have taken 9 Lakhs loan No.404SAL23469996 on 30th May 2016 from this Company with 13% rate of interest even other banks are providing less rate of interest(11.49) but I preferred this bank only because of no charges for part payment and foreclosure.

But suddenly they changed policy on 1st June saying that 4% charges applicable for both part payment and foreclosure.

I was misguided and cheated by this Company with more rate of interest and 0.99 processing fee.

If I have taken same loan from other bank, I would have saved 1% rate of interest and the process fee.

I had applied for Bajaj Finance EMI Card . I had filed the online application form where it is said that i am eligible for the loan of Rs. 30, 000/-. In order to avail this loan i have to buy an EMI Card for which i had to Pay Rs. 349. I had made a payment of Rs.349 via NEFT from SBI on 31/05/2016 to purchase EMI Card from Bajaj Finance. My Transaction ref No. FSBI[protected]IG0CBVXIT9.

I want to know the status of my EMI Card and my Loan Number because i am unable to check the status & Track my EMI Card.
Today is 08/06/2016 almost 9 days complete but i did not receive me EMI card. I request your to Arrange the EMI card or refund me my money as soon as Possible.

Kindly do the needful.

Regards
Kamal Singh
[protected]

Hello!
I have registered online for EMI card on 31/05/2016 and paid the required amount through debit card successfully. I got an Email stating that your card has been generated and will be delivered with in 7-10 working days but its not delivered till now.

Also i have send mails to your customer team, and make calls at IVR but no revert from them as well

I m Abhijeet i applied for the EMI card online after successful payment transaction i didnt get any mail regarding confirmation and also i just get my account number but in that mail i dint get password the password field is blank when i drop a mail to the customer care then also i didnt get in answer for them and till date i dint get my emi card also. very bad service from bajaj fiserv

Hi team

This is veeraiah chowdary kadiyala with loan a/c no: 4000cd22697620.

Recently (May) i purchased an lg washing machine at bajaj electronics, nizampet, hyderabad branch. I went for the loan amount of rs. 20000 and my monthly deduction of rs. 2500 as emi for 8 months and the emi starts from the month of 5th june 2016. This is fine.

But today) 06/06/2016) a total of 5590/- amount was deducted from my account with 2 emi deductions, one with 2634/- and other with 2956/-. Below are the transaction reference numbers cms/[protected]/bajaj/auto_cd_4000cd22 and other with cms/[protected]/bajaj/auto_cd_4000cd22 respectively.

1. I am not sure why 2 deductions happened on my account.
2. It was promised the emi amount is 2500/- but i am not getting why it is considering as 2634/- now.

My contact number is [protected]

Thanks,
Veeraiah

Dear sir/mam,

I am avinash from bangalore, and i have 2 personal loans with bajaj finserv.

The 1st loan account number is 404sal14495631. The loan was taken on 15th sep 2015 for the amount of rs.4, 65, 000 with a tenure of 60 months and interest rate of 13.5%. The 2nd loan account number is 404spl00440796 and the loan was taken on 29th march 2013 for the amount of rs.5, 00, 000 with a tenure of 60 months and interest rate of 15%.

I am a customer with bajaj finserv for more than 9 years and have been diligently paying emi’s for both these personal loans. I had also taken 2 consumer durable loans before this and have closed both the consumer durable loans upon the completion of tenure.

For both the personal loans, they had clearly told that there will be nil pre-closure charges and even my loan agreement reflects the same. While applying for loan, the bajaj finserv executive convinced me and committed me for the nil foreclosure charges benefit. They told me that due to nil foreclosure charges benefit bajaj finserv charges are high as compare to another bank.

I look both these loans for the benefit of nil pre part payment /foreclosure charges, and i was looking to close both the loans before july’2016.

On 1st june 2016, they sent mail/message that effective 1st june 2016, 4.6% charges applicable for foreclosure/pre-payment. So immediately called up customer care and they are also mentioning the same.

I visited bajaj finserv's bangalore residency road branch to clarify and close these 2 of my personal loans. I thought they will talk some sense compared to the customer care people, but sadly they are also sticking to the same information that going forward 4.6% will be charged for foreclosure above 25% of loan amount.

Now i have to forcefully continue the loans even though i have money to close these loans. Also i spoke to one of the agent who had coordinated with bajaj finserv when i bought these loans. She spoke to someone in higher management in bajaj finserv to understand why they are doing this. She got a response that, since other banks are offering attractive interest rates now (Hsbc - 11.99%, hdfc - 11.49%), it seems many are doing balance transfer of the bajaj finserv loans to these banks to avail attractive interest rates. So bajaj finserv is incurring huge loss as people are moving out to other banks after paying their first emi, by availing this 0 foreclosure policy. So to cut down on this, they have made the policy changes it seems, which is clearly unethical and cheating old customers.

If reputed company such as bajaj finserv are changing the policy terms they should notify customers at least 15 days prior, so that customers such as me can think of closing the loans before june 2016 to avoid foreclosure charges.

Please help me in this case, as they are cheating me on the basis of showing and removing of nil foreclosure charges benefit.

Hi team

This is s. Srinivas with loan a/c no: 400cdd22695495

Recently (May) i purchased an ipad air 2 at reliance digital at malakpet branch, hyderabad. I went for the loan amount of rs. 38900 and my monthly deduction of rs. 3, 242 as emi for 12 months and the emi starts from the month of 5th june 2016. This is fine.

But today) 06/06/2016) an additional amount of rs. 1424 has been deducted from my bank account through ecs with out my approval and also i have not submitted any kind of documents or signed or opted for the deduction of the amount. Can you please look into this and let me know the details why this amount has been deducted for? And if so... Please suggest me how to cancel this additional deduction?
Please look into this asap.

Thanks,
Srinivas

Hello!
I have registered online for EMI card on 21/05/2016 and paid the required amount through debit card successfully. I got an Email stating that your card has been generated and will be delivered with in 7-10 working days but its not delivered till now. Its very irritating. Kindly address the issue as soon as possible. And when i am trying to sign up for customer portal its showing my Name already submitted while applying for EMI Card but its only sending Cust Id. but its not sending password via SMS/Email.

Details are :
Email Id: [protected]@gmail.com
Phone no: [protected]
Name: Naveen Bansal

Hi team,

I brought a personal loan from bajajfinserv in oct/2014 of 60 months tenor for 4, 07, 000/- in bangalore. They sail clearly nil pre part payment/nil foreclosure charges. Every month i am paying 9702 as emi.

I took this loan for 15% roi even some banks are providing 13% interest, because i was thought not continuing this loan for 60 month and close this by after 20 months. I look for only nil pre part payment /foreclosure charges copmany. That's why i choose bajajfinserv.

Now they sending mail/message saying 4% charges applicable for foreclosure/pre-partment. This is red culous, is they fooling us or what?

If revised charges are applicable then i will start pay emi and made a complaint on consumer court.

Thanks
Bhanu

I have taken 10 lakhs personal loan prom bajaj finance # customer id 3180399 with 14.65 interest rate, two years back.In fact i was getting better roi but i choose bajaj finance because there was no pre-closure charges. I have been paying my emi rs.23574 promply without any miss till date. Now for new personal loans interest has been reduced to 12.99 % and in order to avail and top up my existing loan, i applied last month but they rejected it. But they also sent me a mail that there is pre-closure charges for you at 4% if you close the loan!! This is breach of trust and cheating!! Either they should give me the reduced interest rate or the same interest but should not stop me from closing the loan by introducing pre-closure charges!!

I am planning to file a complaint in consumer court. Please advice me in case of any other suggestions.

Regards,
Gireesh m k

I have got a Bajaj DC 2015 cooler which was under guarantee till may16 . In the month of April I logged a complian related to motor which not working properly. Sometimes motor works n many time it failed. Technician came from company but they didn't the check the cooler throughly.After many jugaad I have found that a outlet pipe broken and I again call techinian on 1jun. Techinian came make motor run by some local jugaad and charges 350rs from my wife.I came n found water falling from only one side again the proper servicing not done even after paying of guaranteed cooler. Techinian keep fooling us from last three months n nothing has been done.

Dear Sir/Mam,


I am Ravi Chaturvedi from delhi. I am having personal loan from bajaj finance about 5 lac. I took this loan in September 2015 now i want to foreclose this loan.

When i applied for this loan they offer me nil (0) foreclosure charges benefit and charged me 13% rate of interest and 2 % processing fees. However at the same time i was getting offer of 12% interest and 0%processing fees from another bank. But the bajaj finance's executive convinced me and committed me for the nil foreclosure charges benefit.They told me that due to nil foreclosure charges benefit bajaj finance charges are high as compare to another bank. So due to only this benefit i accepted their loan.

But now i am going to foreclose this loan they are telling me they have changed the policy terms which is effective from 1 june 2016 so now you have to pay 4.60% foreclosure charges on outstanding loan amount. I told them i accepted this loan only due to nil foreclosure charges benefit and for this i have already paid extra interest and processing fees in starting. and If you are changing your policy terms you should notify to us at least 15 days prior so i could close this loan before june but you did not inform me anything about this.

I told them if you do not remove this charges i will not pay any emi but they are denying my request and threated me if you will not pay this will impact your cibil score and will not close my loan without charges.

Please help me in this case they are cheating with me on the basis of showing and removing of nil foreclosure charges benefit.

Regards,
Ravi Chaturvedi
[protected]