Bajaj Finserv Complaints & Reviews

This is with respect to the service request raised by me associated with my personal laon having number - 4404SAL03663301.
Service request number is SRN04156596

Background:
I took the personal loan from Bajaj at 15.575 % ROI for an amount 6, 50 laks ( out of which 50k was for insurance) and Amount of ` 5, 84, 394.00 disbursed on[protected].

I did closed this personal loan in the month of april 2015.
I requested Bajaj team to do the closure/surrender of the insurance - but was told that i can do so only after completion of 1 year.
So after completion of 1 year, when i submitted all the documents over mail asking for closure and refund of the insurance money - it's strange that i havent received any update nor any call from your team.
Every time i make a call to their customer care, only thing i hear from them is - request is pending with insurance team and they will refund the money in next 4-5 working days and that too only 19+k will be amount which they are saying that i will be getting as part of refund which is next to impossible to believe.

There is absolutely no update over mail nor through call and no trasnparency for the reason of delay. It's such a torturing experience im going through and feel so helpless. Never expected such un-professionl behavior and handing of customer's requests from Bajaj.

Such a pathetic and disgusting behavior/handling of service requests from your team.
Shame on your part.

I'm only requesting to give back my hard-earned money with interest for the delay and pain that your team have given to me. :-(

Hope, any one of you have any courtesy and feel responsible for service requests, that i hear from you over call by today.

~ Vijay

Dear sir, I got a message from bajaj finserv to download app for instant quick approval of loan and through the app i have processed for a loan and its now approved for 90000.Through the approcal status i have visited near by mobile store and met the bajaj finserv ececutive, he has comitted that we can process your loan without any documents with only id proof. With his comitted i have sold my old phone. Now they are saying your loan cannot be processed. Asking the reason they are not able to reply. wrote a mail to support team no response.

Hello sir/madam, I had applied for a consumer loan online and was approved by Bajaj Finserv till 21st of November 2015. We had decided on buying an led from Girias electronics on st johns church road Bangalore. We enquired about the product on 4th Nov & on 6th Nov we submitted all the documents and the person in-charge of Bajaj Finserv Mr.Syed told us that the loan was rejected after he entered the details. We were informed that the reason for rejection was that we gave our loan approval number to Reliance Digital & they have in-turn rejected the loan as we did not purchase from them. After which we approached reliance digital and they checked into the account and said that it was a fault from girias end. They even shared the details entered by Mr Syed with a screen shot. That is when we saw that Mr Syed due to his negligence entered incorrect information into the system which did not match any of the submitted documents. When we contacted Mr Syed, he said he blindly refused to give any further information or even the address of the head office of bajaj finserv in Bangalore and started being extremely rude saying he does not have time for such issues. This has resulted in us not being able to buy the led for no fault of ours in-spite of me drawing a good salary and eligible for a loan but for the negligence and pure arrogance of Mr Syed in-charge of bajaj finserv at girias has caused this problem. I hope this issue is considered and necessary action taken so that not just us but nobody else has to go through this in the future. The company needs to give proper reason for rejecting the loan or accept the mistake made by their employee and take the necessary action required. We are salaried people and look up to companies like Bajaj Finserv to help us buy our necessary things when we are not in a position to pay full amount at once. Such incidents are very disappointing and make us lose faith in such companies.

I think this is loan a/c number- 5770CD02198092 which is mention on notice send by Bajaj Finserv also One of the Bajaj Finserv Collection executive name Ganesh- [protected] provide me the same.


I would like to informed about this incident that I have received Offer call from person name Ravi Patil(I don’t have number as it is more than year passed to visit) & informed about offer with minimum down payment with 0% Interest offer which running on Snehanjali outlet, S.V.road, MALAD, I reside at Ambivali which is in thane district due to this offer I Visit Snehanjali, S.V.Road, Malad(as is it brand store) then one of the Snehanjali store executive(I don’t remember his name as it is more than year passed to visit) had ask me relevant document for processing of consumer loan as he already know about my visit & purpose, I have informed him I have details from Ambivali-Thane District location then he taken me to meet Bajaj finserv executive that executive informed me for processing of your consumer loan you need to submit address proof(Demanded electricity bill) then I refuse to give electricity bill because it was not register on my name or my any family member then also bajaj finserv executive has taken my document when that shopkeeper executive consulting & ask him to take & informed me that he will try to process the document after verification of document will get call from Bajaj Finserv, it will take 4-5 days.

If Bajaj Finserv executive as informed me without submitting electricity bill your consumer loan will not get approved the how it possible my loan been approved by You without submitting proper document, Valid address proof.

A going 2nd question arise that even I haven’t made any down payment then also you have approved loan without my confirmation, without my knowledge?

If I’m not aware my consumer loan is approved without my knowledge and even I haven’t not received any kind of product still you have a send me a notice on my residential address even your people harassing & threatened me by making phone calls.

If your Bajaj Finserv Collection executive name Ganesh- [protected] saying & even he sending me text that we have your verification document he has mentioned in that text msg he is having invoice copy of delivery, how is possible if I’m at my residential area nobody has visited for verification I Haven’t signed any verification document not even received any confirmation call even I haven’t singed any invoice copy How is it possible that You collection executive sending me notice about the payment, if you want to check you can visit to my residential area and you can check there is no product available even you can enquire people living around my place as I haven’t received any kind of product.

I think this is loan a/c number- 5770CD02198092 which is mention on notice send by Bajaj Finserv also One of the Bajaj Finserv Collection executive name Ganesh- [protected] provide me the same.


I would like to informed about this incident that I have received Offer call from person name Ravi Patil(I don’t have number as it is more than year passed to visit) & informed about offer with minimum down payment with 0% Interest offer which running on Snehanjali outlet, S.V.road, MALAD, I reside at Ambivali which is in thane district due to this offer I Visit Snehanjali, S.V.Road, Malad(as is it brand store) then one of the Snehanjali store executive(I don’t remember his name as it is more than year passed to visit) had ask me relevant document for processing of consumer loan as he already know about my visit & purpose, I have informed him I have details from Ambivali-Thane District location then he taken me to meet Bajaj finserv executive that executive informed me for processing of your consumer loan you need to submit address proof(Demanded electricity bill) then I refuse to give electricity bill because it was not register on my name or my any family member then also bajaj finserv executive has taken my document when that shopkeeper executive consulting & ask him to take & informed me that he will try to process the document after verification of document will get call from Bajaj Finserv, it will take 4-5 days.

If Bajaj Finserv executive as informed me without submitting electricity bill your consumer loan will not get approved the how it possible my loan been approved by You without submitting proper document, Valid address proof.


A going 2nd question arise that even I haven’t made any down payment then also you have approved loan without my confirmation, without my knowledge?


If I’m not aware my consumer loan is approved without my knowledge and even I haven’t not received any kind of product still you have a send me a notice on my residential address even your people harassing & threatened me by making phone calls.


If your Bajaj Finserv Collection executive name Ganesh- [protected] saying & even he sending me text that we have your verification document he has mentioned in that text msg he is having invoice copy of delivery, how is possible if I’m at my residential area nobody has visited for verification I Haven’t signed any verification document not even received any confirmation call even I haven’t singed any invoice copy How is it possible that You collection executive sending me notice about the payment, if you want to check you can visit to my residential area and you can check there is no product available even you can enquire people living around my place as I haven’t received any kind of product.


Regards,
Nitin Devle
[protected]

My Emi Card no. Is- [protected] Deepti Borasi. I bought a samsung mobile & missed to pay last EMI of mobile. But after few days i got a call from bajaj finserv & one of there executive came to me & than i paid the amount along with extra charges. Rather than it they block my card & got a mail dat ur card will be block for 90 Days. But still its blocked. I maild them 2-3 times and they replied with that ur card will block permanent coz ur cibil score is low, no address proof, no id proof. But actually i submit all of my documents 2 times. How is it possible to do? Still i hv 2 consumer durable loans. And i m paying on time. And when i paid extra charges along with the missed Emi, then how my card still block. I m unsatisfied with this.

Dear sir, My Last EMI was 2/11/15, and they automatically remitted the amount from my account. But till now it was not updated in my account sheet and it still showing 1 pending EMI. So because of this reason only i hope i didn't receive the NOC. So kindly check it out and let me know. My user id is 20676043.

Sir, My Self K.KUMAR RAJU, we have taken personal loan from BAJAJ FINANCE. From last 1 year we are paying EMI for the loan. PERSONAL LOAN ACCOUNT NUMBER - #4000PL04956941, Last month i have cleared the total amount. But still this month also the EMI amount Rs 2578/- is debited from my account. So please return back my money to my account.

In May/2015, I bought LG airconditioner and refridgerator from Kings Electronics (Airoli) and i have financed by Bajaj Finance. As per plan, they have given me the details that one EMI is 2249 rs and second EMI is 1550. But on 02/Jun/2015, they have deducted 3541 rs. from my bank account and on 06/Jun/2015, they called me and said your amount has been bounced and you have to pay again and I paid 2249 again on same day. I have raised complaint approx. 10 times with my bank account statement and also visited Bajaj Finance office (Thane) 3 times but still I dont get my money back till date. On every visit, they told me you will get your amount withing 10 days. From last 6 months I am taking follow ups but not getting my money back. Please help me for getting my money back. My Bajaj Finance loan accounts are: 4050CD09888697 and 4050CD09635270. One more account is showing which is not active: 4050CD09635256.

I have cleared all oustanding loan amount through foreclosure, paid through transfer of funds to loan account using company portal. However, Bajaj Fin serv failed to update last two months EMIs paid, and kept on sending higher ECS, and charged late fees and bounce fee, whcih is not valid. Now Bajaj had already taken one full EMI of 9744 in excess of the due amount and sending ECS again the balance of 3110 in Nov month, which is already paid. I have produced necessary docs showing proof of transfer. The company's loan statement and repayment statement is already updated with the payment details and showing correct details. But BajajFinServ continues to send ECS for emis and taken more amount the the required. And charging penalty which is not fair. Kindly request to remit the excess EMIs taken along with overcharges for last one month. Despite so many complaints, they are unable to recitify and replying with vague answers. Nor clarifying the actions points.

Maine 200rs li abhi 5 mahine b ne hue h the ki uski lights bnd ho gyi mai srvice cntr leke gya unhone kaha ki iski sari wiring fuk or meko blme kr rhe the ki meri glti h fir maine jaha se bike li vha bat kri unhone dusri jgh bheja h bt abhi to warnty b ne khtm hui h or vo mujse paise mang rhe the 20000 ka bill bta rhe the mai bhut preshan hu ye mera no. h [protected] muje meri gaadi thil chahiye muje nhi pta kuch koki abhi wrnty me h nhi to mai bajaj pe case kr dunga thats it

[protected] is my emi card number now it shows blocked company can't give me any message about it when i went for transaction then on net it decline emi card but every time company send me msg about my emi card limit if all my loan account are cleared then why my card blocked by the company

Hello, I have taken personal loan my salary account loan #- LAN- 403SAL14319798. They are forcefully charging insurance component of Rs 12000/- . When I contact there mentioned customer service email ID- I am surprised to see no response from them from last 1 month, I doubt if they even have a team to resolve customer complaint. Please take action in this regard and provide solution ASAP. Thanks Aakash [protected]

Dear Sir, I purchased a new LG G2 phone from Poorvika Mobiles, Mylapore, Chennai on[protected].Loan Acc No: 403DPF15287388. Loan amount was Rs 21500, of which I have already paid Rs 7168 as advance EMI. Total Disbursed amt was Rs 14117. I was told by the store representative of Bajaj Finance (Ms. Yuva Priya) that my first EMI date will be on[protected], but in the email statement I received about the transaction reads as[protected]. I dont understand how this is calculated? Unlike my 3 prior loans with Bajaj(Fully repaid without a single ECS bounce) all the due date was min of 30 days later from the date of transaction. When contacted the customer care, I was told that ALL the loans which is getting disbursed in the month of Oct 2015, the 1st EMI is by default on[protected]. Without us being kept informed by the store executive nor any terms and conditions being given to me specifically mentioning that[protected] will be my 1st EMI date, how could they automatically schedule my 1st EMI to[protected]???

Also, without my concent, you have charged Rs 1091 under 403DEW15287403 as extended warranty which I did not even request for. I have already placed a request to cancel the extended warranty loan amount under 403DEW15287403 with immediate effect. The service call Number is T1203919.

I kindly request you to take action against this and change my 1st EMI date to[protected].

Hello,

Good Evening!

This is to inform you that I am receiving this mail of Pre-Approved
personal loan of INR 2, 00, 000 since many days and getting many calls
from your customer care numbers (i.e. from [protected] & +91 20
67249100 Sameera). As she told me that there are some INR 11, 000 +
deductions are there If I opt for this pre-approved loan. I told her I
don't want any kind of insurance (either Life or Health) and if you
want you can take your processing fee which would be around 2%.

On daily basis I am getting calls on this pre-approved loan but she is
not giving me the proper details and telling the same thing that I
would get that pre-approved loan only if I accept the conditions like
the deductions of INR 11, 000 + and now demanding 12, 000 +, if I take that pre-approved loan from
you.

I already took a LED "Toshiba 32" TV" loan ( Loan Number
4000CD[protected] from you this year and pre-closed it many days back
and also received the NOC from you in my bajaj finserv account.

Hence I would request you to please try to avoid those deductions of
INR 11, 000 + and now demanding 12, 000 + if I take my present pre-approved loan of INR 2, 00, 000
from you and I don't want to have any health / life insurance and
don't make it as a mandatory for any personal loan.

Kindly get back to me as I lost much amount by SMSing you through my
mobile (+91 [protected]) like everytime they are deducting INR 3.00 for
single SMS by typing LOAN and sending it to 56070 and getting a call
from your customer care officers and telling the same response and not
giving me the perfect answer.

Hope I will get a proper response and in a positive way.

First they said the processing fee would be 2.99 and now they said they have increased it to 3.75 and they are forcing me to take health insurance (max bupa) and life insurance etc and they said it is mandatory.

Thanks & Regards,
Sitaram Srinivas
[protected]

My Name is Srinivas Kalaparthy and I have received a call from Mr. Vikram Kumar Rathode for a collection amount of Rs 14900/- I am shocked to receive this call. The Loan account number given to me on call is 400BAL00129821 which is a BALIC PREMIUM CD LOAN, which is linked to my 4000CD00264717 for an AC that I had taken in 2011, That loan is closed but this additional loan is showing active ? . When I log on to the Bajaj Customer portal, I see this is for Rs 1307 only and was however it shows that I have paid Rs 1090 which then leaves an outstanding amount of Rs 217, If it was outstanding I would expect Bajaj to give me a call at that moment of time in the year 2011 but I have never received any call from Bajaj for the same. Adding to that I have also taken few other more loans from Bajaj and still I was not informed about the outstanding amount And now on 27 Oct 2015 (after more than 5 years ) I get a call and on the call I am being threatened to pay today Rs 14900 with in a span of few hours or will call the police, All this for an actual outstanding of Rs.217 I don’t understand. Thanks & Regards, Srinivas Kalaparthy

W.r.t above sited Subject I was Purchased Reconnect AC Air Conditioner one month Back in EMI Basis along With BALIC PREMIUM CD LOAN-422BAL14474484 is Activated. I Dont know how it is activated. so kindly Requesting you CANCEL balic premium cd loan do needful. LOAN-422BAL14474484 EMI card:[protected] Mob:[protected] E:[protected]@gmail.com

I bought a led on durable finance from bajaj finserv last year . my last emi deduction date was 5 oct 2015. but i paid amount through foreclose procedure. i got noc noc on that date. but my amount again got deducted on 7 th oct. i call to bajaj finserv they maid a request on 9 th oct. they said we processed it you will get money on in your account through neft within 4-5 working days.id did not receive any amount. then i mark a mail. they asked about bank transaction i did same, i send bank statement.then again i got auto generated mail we are processing but i did not receive my amount.then i called to customer care they said check was mailled to your home address. but i did not receive any amount. i did not get any call from bajaj for confirmation.

Please do not take any Personal loan from Bajaj Finserv, they cheat people by showing one amount later at the time of term sheet they will calculate at flat rate which will double your interest rate and they will deduct amount from initial payments as XYZ deductions.

Bajaj finserv named me as privileged costumer by paying EMI in ontime. But this stupid people getting a sign for EC process for bank and they are not processing correctly and there is no intimation for not processed EC for EMI. I am always handling a amount in my personal bank and i have signed for EC, they have missed the EC for last month for the amount of 450rs and they didnt inform to me that they blocking or EC has not processed. after discussion with customer care i have paid that amount through online on the day itself but still now they didnt unblock my card its nearly happen for a month to unblock the card. I hate service and for they making own mistakes.