Bajaj Finserv Complaints & Reviews

Bajaj finserv named me as privileged costumer by paying EMI in ontime. But this stupid people getting a sign for EC process for bank and they are not processing correctly and there is no intimation for not processed EC for EMI. I am always handling a amount in my personal bank and i have signed for EC, they have missed the EC for last month for the amount of 450rs and they didnt inform to me that they blocking or EC has not processed. after discussion with customer care i have paid that amount through online on the day itself but still now they didnt unblock my card its nearly happen for a month to unblock the card. I hate service and for they making own mistakes.

Friends, Be aware that, Bajaj finserv is literally making fraud and cheating the customer in the name of Insurance amount. You will not know that, you are getting overcharged. Please read my experience below and think twice, before taking any loan from Bajaj finserv. Here are the total service requests which got raised on my issue. SRN03591005 SRN03548171 SRN03538750 SRN03519015 SRN03498094 SRN03479437 SRN02344458 SRN02333722 SRN03944582 SRN03998010 and here is the story… I have taken the Personal Loan on 5th August 2014 for Rs.6, 00, 000/-, which got tied up with 2 insurance policies for Rs.21, 667/- and for Rs.4, 021/- (with the strong oral confirmation from many folks of Bajaj finserv that I will get 100% refund, once I foreclose the loan). I had foreclosed the loan on 9th March 2015 in the Bajaj Finserv Office, Tambaram, Mudichur Road and they forced me to pay the entire policy amount at the time of foreclosure (Which is Rs.21, 667 + Rs. 4021). The Executive who was at the Bill counter in Tambaram office told me that, I can get a refund of 50% by surrendering the policies after 1 year. I was shocked and explained the earlier confirmation from Bajaj finserv employees. He discussed with his manager and told me that, I need to take another insurance policy for Rs.2500/-, so that I can get 90% of the premium amount, which was totally ridiculous taking insurance after closing the loan. However, I have paid Rs.2500/- as well for the Insurance, even after closing my loan expecting that, I can get my money back. But, I didn't get the required amount credited. I sent multiple mails regarding this and called your customer care couple of times and I didn’t get a response. Please do not get into their trap. They will show up with all sugar coated words by showing attractive interest rate, but you will end up by losing a huge amount in the name of Insurance.

Dear Sir, This is the complaint I am writing for second time w.r.t same problem. Bajaj finance is deducting excess amount from my account even though I have cancelled the loan account, And making false promises that the excess amount dedcuted will be credited back to my account. Initially I have purchased two products in Bajaj Electronics showroom through bajaj finance, with loan account CD nos: *4000CD11144888*, *4000CD11144899*(loan amounts: 2850/-, 2650/- respectively). After few days due to some problem with the bajaj electronics people, I have cancelled one of the product and hence I also cancelled the respective loan account mapped with that i.e., 4000CD11144899, by sending a request to the same mail id(i.e., [protected]@bajabfinserv.in).The service request no for that is: *SRN03528237*. And It got cancelled also. Now my EMI should be 2850/-, but they have dedcuted 5500/-, which includes EMI for cancelled loan account. Long back itself I have requested Bajaj Finserv people to update their records, but they haven't updated, due to which this month also 5500/- dedcuted instead of 2850/-, regarding this when I wrote to the customer care they said that, They have updated now(reflecting from Nov 2015), since they haven't updated last time. In the starting of this month I recieved a call from bajaj finserv executive saying whatever the excess amount got dedcuted, that will be refunded back to my account.But till now they have not refunded. When I have written to the customer care people regarding this problem they are not responding/replying to my query . The following are the Service request nos SRN04026471, SRN04050139. Really this shows how reckless the Bajaj Finserv is towards its customers.

I am receiving regular phone calls from bajaj finance service from various executives regarding to take loan/overdraft. I am not interested to take any such loan . So please stop the same immediately, if not than i shall move to consumer court. My mobile no [protected].

I got a loan for mobile, one due is pending and I am ready to pay. One of your collection executive use very bad words and it really pathetic how such a ur employee speaking like this. It's not acceptable . All the conversation are recorded his name is RAJAN and the no is +[protected], I Am ready to pay but I want apology from him . This is my [protected]

Hi, I purchased a Samsung LED TV on[protected] and I have completed my EMI on[protected] with out any dues. I have the NOC available at the site either. Now after 4 years, people from Bajaj calling me to pay an additional amount of Rs.1187 for insurance which I was never aware of or not informed when I applied for Loan. This is really not fair from a reputed company. Because of this my account is still active and not closed as it is not acceptable. If at all it is mandatory, I should have been informed prior and it should be included in the EMI's. Why do you have to probe it as an additional Loan? and why are you guys calling me after 4 years? I didnt even receive an Email regarding this for the past 4 years.

Note: An employee from Bajaj named Gugan, called me and sounded like threatening to put my account under default list in SIBIL if I am not paying. Why should I be threatened or be in default list when I have paid my sanctioned loan as in regular EMI without any dues?

Threatening a customer is not acceptable at all.

Attached the NOC image. A/C No. 403BAL00051780

I am following Bajaj Finserv last 60 days regarding CIBIL Data issue. But they are not helping with surety. they are giving me false promises. They reported wrong and duplicate information with CIBIL. By this way I am suffering a lots. This is very painful that CIBIL Disputes are not taken serious any banks and non banks as it is credibility concern of a consumer. I would request you guys please help me in this So I can take action with Bajaj Finserv

I have been sanctioned consumer loan and I paid two instalment .on 20/02/2015 i received a message that my consumer loan 4380CD6597549 is cancelled and EMI if any paid will be credited in my account within 15 days but after lapse of 8 month period my account is not credited.

My LAN (403SPF[protected] which was sanctioned a couple of weeks before is not credited to my account. Also, I have received all in the invitation letter, loan statement, interest certificate and Virtual LAN. I am really puzzled why these guys aren't paying attention to this.

I have given my bike for 3rd free service in anjani motors servies center . my bike was having problem . But they delevered bike without solving any problem . i brougth bike on[protected] not even 1 year got over and also i have given my batery to showroom they asked 1 week to clear my problem . almost 4 days over

Dear Sir/Madam, Recently we applied for unsecured business loan with Bajaj Finserv Ltd through a agent. Last week the loan is disbursed directly to our account. Our loan account is 402PSB14768249. However we never received any kind of mail, sanction letter or any document mentioning rate of interest, processing fee, insurance & other deductible charges etc. They never take any kind of consent from us before disbursing the loan. When we enquired with customer care they had levied so many charges & higer rate of interest which are not acceptable to us.Also they are not responding satisfactorily. My question is it possible for a NBFC to disburse the loan without issuing saction letter or witout our consent? Please look in to the matter urgently. Thanks & Regards Madhav Ekbote Director Forecad Technologies Pvt Ltd Pimpri MIDC, Pune-India. Cell: +91-[protected]

I got personal loan from Bajaj Finserve on Aug -2015, my loan account no 403PRO13825144...before sanction the person who spoke to me from pune assured d interest is 14.99% but after sanction it shows 16.75% fixed rate they also deducted 18000 rs for insurance big amount...then first EMi was not deducted (ECS) From my central bank account even though enough balance is there ...I paid as cash on 12 th sep -15, again this month 2nd Emi on 2 nd Oct 15 also not deducted... My bank charged me for Ecs return charges ...I went to Chennai mount road Bajaj branch ..but no proper reply ..very worst experience. ...I already requested to cancel my insurance & return d amount 18000. No response ... DONT know what to do next...

Hi, I am Ankit from Lucknow. I bought one WRLPOL-REF REFRIGERATOR 205 IM PRM 5S TTN from Reliance Digitel, Gomti Nagar, Lucknow. For the products EMI amount is 1125 but my EMI amount deducted (thru ECS) per month is 2225/- which is more than the amount what it supposed to be. Initially I overlooked the issue for several months but one day when I went through the website of bajajfinservlending, found that an extra amount of 1100/- being charged on every month because of BALIC PREMIUM CD LOAN (456BAL[protected]. I do not understand what it actually is? I was not told anything like this when I bought those products. Why this extra cost is being associated with my EMI amount also i have not got any document regarding this as well? Please clarify me why this extra amount is deducted on every month? Please help! Regards, Ankit Mishra

Myself Dayanand Salagare, I have applied for personal loan with 10Lac rupees in Bajaj finance serv. one of executive processing my loan her name is Priya and her phone number is [protected]. While processing she assured me there is no any kind of processing, hidden charges and partial payment also available. she agreed for 12.99 rate of interest. As per their procedure i have submitted document and while given document also i have confirmed the loan amount and rate of interest and hidden charges. They are agreed for everything but while releasing loan amount i got call form bajaj finance we are not able give 10 Lac they told we will give 7 Lac and when they are acknowledged mail In mail they mentioned 5 Lac loan amount. But before they checked in CIBIL information as per that i am eligible for 11.5 Lac loan they told. and communication is also too worst with this company. Before this i was processing with standard chartered with same amount with 13% rate of interest. priya executive she assured me we will 10Lac amount with 12.99 rate of interest and she suggested to stop the SC loan process. as per her suggestion i have stopped SC loan. On this loan i have given committment and i have given 2 Lac advance also to some person. Due to this i was lossed 2 Lac. Dont believe Bajaj finserv for loans and dont commit to others. this company is fraud. I am going to give complaint on Bajaj Finserv. Dayanand Salagare - [protected]

TO WHOMSOEVER CONCERNED, This is in reference to your team’s non stop mail & msgs to avail Personal Loan !!! I always used to avail loan from other financial institutions for any purchases or personal loan . But 1st time my Sony TV dealer suggested to go through Bajaj Fin Corp while buying my Sony Bravia TV and was good experience . Than came mailers / sms saying I have 1.27 K pre-approved loan for buying white goods, for which a smart card too wasvsent and eligibility of pre-approved personal loan for 4 lakhs Later came non calls from Pune office again n again for availing loan... when agreed to take a personal loan of 1 lakh your representative from Panjim, Mr Abhinav Chodankar sent a person by name Mr Amjad to collect documents !!! He kept the docs for a week and when I followed up for the results, he refused saying I am not eligible for the same as I work for a Real Estate company . I didn’t come asking for loan to you guys but vice versa !! In spite of so many calls and smses to return my docs/and blank signed 6 cheque leaves ended in vain and to top it now he stopped answering the calls !!! I don’t think this is the right way to interact with your prospective customers, in fact you have lost 2 more customers for white goods due to your irresponsible employees attitude ... Kindly please instruct your person to return my docs/ photo/ 6 blank-signed cheques at the earliest . Regards Jyotilaxmi Kurup From: Bajaj Finserv Lending [mailto:[protected]@bajajfinserv.in] Sent: 26 June 2015 07:27 To: [protected]@akarrealty.com Subject: Your Experia User ID and Password View this message in your browser | View this message in your mobile | Forward to your friends | Unsubscribe | If you are not able to view the content given below properly, please click here Dear Customer, Now log in to Experia with your USER ID 14672227 and PASSWORD 21121991 and enjoy offers and alerts along with updates on your loan account with us. Experia offers the convenience of accessing all your loan details with ease. About your loan account You can view your loan details, Welcome letter and track repayment schedule Pay your EMIs and have the ease of foreclosing your loan with us Access Statement of accounts, Interest certificates and No Objection Certificates Service Update your contact details online without going to our branch Ask us queries or raise any concerns and track their status Offers Apply for pre-approved loans, EMI card, Insurance and other various offers Refer your friends/ colleagues/family and win exciting gifts Click here and login to Experia To know your user id and password SMS EXPERIA to [protected] from the mobile number registered with us. To download the Bajaj Finance Experia App for iPhone, Windows, Android or Blackberry from your mobile. visit http://bit.ly/YVQI8u on your mobile handset. Alternatively, Visit your App Store to download the App. Also sms APP to [protected] to receive the download url Terms and Conditions apply | Log in using your customer ID/registerd moible number/email ID and password -- If you do not want to receive any newsletters, Click Here

Dear Sir/Madam, My customer ID is 11286615 and my EMI Card No. is [protected]. Last month, I received an offer that if I upgrade my privilege card to preferred card by paying a nominal amount of Rs 200/, I would be offered an emergency cash loan of Rs 2, 33, 000. I did the same. On August 19 when I went to avail the loan at your Rash Behari branch office in Kolkata, I was told that no such scheme was available on my card. After mailing "wecare" thrice and visiting the branch twice, finally the problem was resolved. On August 26, I submitted my ID proof and four HDFC Bank security cheques to your executive at Rash Behari branch office in Kolkata. This guy, however, was absolutely clueless as to how to process the loan. He came up with an excuse that the ECS bank mandate on my card was showing as UTI Bank and hence this needed to be changed to HDFC Bank first before he could process the loan. The reason he said was that the loan amount would get disbursed in my UTI bank account. It must be noted here that my current consumer durable loan EMI with Bajaj, however, gets deducted from my HDFC Bank account. So why the bank mandate in EMI card was different, I fail to understand? Nevertheless, he asked me to wait for few days for the updation. I waited for almost a month to hear anything from him. But didn't. He never processed my loan request. In the mean time, I kept mailing and calling your customer care and received the same reply all the time that whichever bank's cheques you submit, the loan would get disbursed in that account and automatically your bank mandate in the card will get updated. No separate updation was required. But the executive at Rash Behari branch begged to differ and did not process my loan. Finally, last week, I received an SMS that my preferred card has been blocked and I cannot avail the emergency cash loan. I really feel embarrassed and cheated. I am not a beggar begging for alms. I have always repaid my EMIs on time, both for Bajaj cosumer loans and bank loans. Even if you guys don't want to give me the cash loan, at least specify the reason for it. CIBIL score can't be the reason because my current score is 791, which is quite healthy. Moreover, I am also repaying my current consumer loan (4100CD[protected] with Bajaj on time. So why would I default on cash loan, I don't understand. Either you guys just wanted to earn Rs 200 from existing customers and hence used this bait of emergency cash loan or you guys are yet to formulate the process of giving this loan. I sincerely request you guys to first make sure what would be the process for giving emergency cash loan against preferred card and train your executive in the same. Kindly do not waste the customer's time and take them for a ride. First you offer the loan and then cancel it.Quite unprofessional, you make the customers appear like a fool! Thanking You Khalid Pervez [protected]

Dear sir/ madam, With reference to my personal loan account no. 5770PL00252062 which was given on[protected]. I have 22 emi's outstanding for which I had not paid for last 6 months. There was settlement offered to me of Rs.130000/- for which I am unable to make payment at this movement I need at least one months time. Inspite of informing the same to your collection team they are harassing me a lot using abusive language at night also. Another thing I want to add here that they are also calling any member of society where I am residing, my relatives and friends. These all members are neither my references and guarantor. With them also your team is not professional and use abusive language. I am not able to make payment as I am Jobless at this moment. Still I am trying to close this, also I want to pay only the problem I need time as I don't have money. I clearly told to your team that take any action against me I am ready for that but do not call and harass others for that. I have All persons name and numbers who called me and used abuse language. As I understand this is a very big Finance company and the way everything is handled is very BAD. Waiting for positive reply from your end. Thanks and regards, Neeta Harshe.

Dear Sir/Madam, My customer ID is 11286615 and my EMI Card No. is [protected]. Last month, I received an offer that if I upgrade my privilege card to preferred card by paying a nominal amount of Rs 200/, I would be offered an emergency cash loan of Rs 2, 33, 000. I did the same. On August 19 when I went to avail the loan at your Rash Behari branch office in Kolkata, I was told that no such scheme was available on my card. After mailing "wecare" thrice and visiting the branch twice, finally the problem was resolved. On August 26, I submitted my ID proof and four HDFC Bank security cheques to your executive at Rash Behari branch office in Kolkata. This guy, however, was absolutely clueless as to how to process the loan. He came up with an excuse that the ECS bank mandate on my card was showing as UTI Bank and hence this needed to be changed to HDFC Bank first before he could process the loan. The reason he said was that the loan amount would get disbursed in my UTI bank account. It must be noted here that my current consumer durable loan EMI with Bajaj, however, gets deducted from my HDFC Bank account. So why the bank mandate in EMI card was different, I fail to understand? Nevertheless, he asked me to wait for few days for the updation. I waited for almost a month to hear anything from him. But didn't. He never processed my loan request. In the mean time, I kept mailing and calling your customer care and received the same reply all the time that whichever bank's cheques you submit, the loan would get disbursed in that account and automatically your bank mandate in the card will get updated. No separate updation was required. But the executive at Rash Behari branch begged to differ and did not process my loan. Finally, last week, I received an SMS that my preferred card has been blocked and I cannot avail the emergency cash loan. I really feel embarrassed and cheated. I am not a beggar begging for alms. I have always repaid my EMIs on time, both for Bajaj cosumer loans and bank loans. Even if you guys don't want to give me the cash loan, at least specify the reason for it. CIBIL score can't be the reason because my current score is 791, which is quite healthy. Moreover, I am also repaying my current consumer loan (4100CD[protected] with Bajaj on time. So why would I default on cash loan, I don't understand. Either you guys just wanted to earn Rs 200 from existing customers and hence used this bait of emergency cash loan or you guys are yet to formulate the process of giving this loan. I sincerely request you guys to first make sure what would be the process for giving emergency cash loan against preferred card and train your executive in the same. Kindly do not waste the customer's time and take them for a ride. First you offer the loan and then cancel it.Quite unprofessional, you make the customers appear like a fool! Thanking You Khalid Pervez [protected]

Hi,
RAGU and KARTHIK from BAJAJ FINSERV (loan department) executives approached me for personal loan offer of 3 Lakhs Rs/- (13.25 % interest rate) around a month back (SEP 1st Week). On the next day, they came to my office and collected all of my documents (ID proof, Address proof, 3 month’s Pay slip, 3 months Bank statements, PAN & company ID).

After this, RAGU called me again and asked my last one year bank statements which also I sent to his official mail id two times (ragu.[protected]@bajajfinserv.in) on 18th SEP, 2015 and 26th SEP, 2015.

My Loan Application Case Id/File Id/Loan ID: [protected]

In between this there was no update from anyone for about a week. I used to call them both every day at multiple times but no one reachable.

Later, I got a call from Karthik on (28th SEP, 2015) saying my loan was approved and he will send a person to collect my cheques for ECS purpose. But as usual I have not received any update/call after this. I have tried to reach THEM all the involved persons for this, but none of them seem to respond now. If I get hold of any one also, they don't seem to respond properly. Once even my call was disconnected abruptly.

This does not seem to be a genuine approach to me as I doubt this could be some FRAUD, as they have all my documents now and there are chances to get the LOAN FROM MY NAME.

Please help me to find out the status of my loan, and let me know if this was really processed.

Looking forward to hearing from you!

NOTE: Herewith attached all the mail communication, SMS from Bajaj Finserv, Online Status.)

Regards,
M.Dhivakar
Chennai
30/09/2015

I have been receiving EMI updates and payment failed updates for a Bajaj Finserv loan account. Since I have not taken any loan from them, I called up their helpline @[protected] to find out why I have been receiving these messages. They told me that my number has been incorrectly added to a loan account. Below are the attempts that I have made to correct it: 1. Spoke to Saurabh on 18th September 2015 @ 9:45 am. He took down my complaint and told me that it would be resolved within 5 working day. Complaint number: SRM03838632. 2. Spoke to Shashank on 30th September 2015 @ 12:40 pm. I was on hold for about 8 minutes before he disconnected my call. 3. Spoke to Shailesh on the same day @ 12:51 pm. I asked to speak to a supervisor and was immediately put on hold without any further comment. After 7.41 minutes of wait time, my call was disconnected again. 4. Spoke to Mahesh on the same day @ 1:10 pm. He was extremely rude and said that the mobile number was incorrectly added and they had to wait for approval and so on to take it off. He could not give any proper resolution. When asked about all the calls and time i was spending on getting their mistake resolved, he adamantly maintained that the company has the right to put in any active mobile number. I keep telling them, that this is not my account, i have not bought any consumer durable good nor have I availed of any finance from Bajaj finserv.