Bajaj Finserv Complaints & Reviews

Dear Sir/Madam On 22nd May, 2015, i purchased HTC Desire 826 mobile handset from one of the reliance electronics shop in vashi, nearby vashi railway station, Navi Mumbai on bajaj finserv loan. while taking the phone they offered me 9 by 6 EMI scheme and i accepted. The handset cost was 25699. it means as a 3 emi's i have to pay 8568.00, instead of that one of the bajaj finserv executive asked another 1000 Rupees (i.e. i have paid 9568.00) as a processing fees. I have receipt of the said amount as well. I have purchased around 4 to 5 products from bajaj finserv but till date i have never been charged access processing fees except this one. Kindly look into the matter. My Loan Account number is 4050CD10059691 Kiran Kishor Kedari Contact No. [protected]

I bought a LG LED 42LB5820 TV + Sony Home theatre DAVDZ350 from Darling Digital World, Kamaraj Salai, Puducherry on 30/4/2015 vide invoice No.[protected] totalling to a loan amount of Rs.71000/- on EMI basis vide Bajaj finserv and I paid an amount of Rs.24733/- vide receipt no.[protected] and the balance to be paid in 8 instalments. I was told that there was no processing fee and the interest is 0%. Now I got sms that I have to pay Rs.5917/- as EMI in 8 instalments which totals about Rs.72069. The hidden amount of Rs.1069/- and not on record. I spoke to the shop staff but couldn't able to get proper reply. Please clarify.

I AM BHANU PRATAP SINGH HAD APPLIED FOR THE PERSONAL LOAN APPLICATION.WANT TO ESCALATE THE MATTER OF MISCONDUCT AND FALSE PROMISES MADE MY YOUR EXECUTIVE MR.DEEPAK CHAUDHARY(deepak.[protected]@bajajfinserv.in) ph:[protected] AND DEVI SHANKAR(PH: [protected]) OF BAJAJ FINSERV.HE HAD COLLECTED ALL MY DOCUMENTS, CHEQUES AND HAD MADE ARE SIGN INSURANCE FORM.EVEN HAD NOT INFORM ME ABOUT STATUS OF THE LOAN APPLICATION.AFTER SERVAL FOLLOWUP HE CONFIRMED LOAN APPLICATION IS REJECTED AND THERE IS NO VERFICATION AT HOUSE AND OFFICE.WE ARE ALSO ASKING FOR THE REJECTION.BUT HE IS NOT GIVING ANY PROPER ANSWER. SO YOU KINDLY LOOK INTO THE MATTER AND DO THE NEEDFUL.WAITING FOR YOUR RESPONSE. REGARDS BHANU PRATAP SINGH PH : [protected], , [protected]

Myself Basavaraj Shetty Mahajan had bought apple iphone 5s on[protected], Total cost of phone is 52, 162/-, Had paid down payment of 12, 000 /- So the remaining amount is 34, 363/- was processed at 0% interest for 12 month's since from[protected], The EMI was not raised as i had furnished all the cheques for the payment, till date they have not intiated the EMI, All of sudden i recieved call from Bajaj Finserv and said they will deduct 8, 334 /- for 6 months and this figure will come upto 50, 004/-, which is false amount and After calling the executive several times still i have not recieved the clarification and still they are keep telling me that they will clarify on the above said matter, and today i have recieved message to my registered mobile number stating that 8, 334/- will be deducted on JUNE 02 2015, I really dont knowon what basis they are deducting 8, 334/- for 12 months as my loan amount is just 34, 363/- So i would request consumer forum to help me out in this situation.

Hello, My Loan Number is [protected]. The loan was approved and sanction msg was sent to me on 21st May 2015. I provided all my documents along with the cheque leaves by 22nd May 2015. However, the loan amount was not disbursed. I called the representative who helped me with the application multiple times but everytime I was promised a false timeline. I finally got to know that there was some technical glitch which they were facing at their side during disbursal of the loan amount. I am not getting any proper response from Bajaj finserv and I am disappointed with this. If they are unable to provide disbursal of the loan amount, I would want to get my cheque leaves back which were provided to them for processing. Regards, Irfan

I bought an a.c using ur emi card i paid 2 installments + rs700 while processing .u askedvfor additional documents. I provided the same. i have 8 more installments to pay. I was not asked cheques. Kindly note i am not a defaulter. from very next day i sm hounded to buy insurance.today a sundays goons reached my residence to force me to sign blank ecs documents and threathend me. why am ibeing subjected to illegal acts. Daphne Jyothi. [protected]

Dear sir, Please give the debit detail from my personal saving account . I am continuously follow-up last 20 days and I have not received any feed back from Bajaj Finance Customer service . so we request you kindly clear the matter from your end at earliest . Latest We care SR number – SRN03115807 With Regards, Rajeev Vishwakarma Mb:-[protected]

I had a emi card delivered to me by them. I used the card to buy an a.c. I have never defaulted in any payment to them. Immediately after swapping of card they started asking for extra documents. They were handed to the seller. very next day onwards i am being hounded by calls from them to forcibly buy insurance. Today a person repeatedly called me from [protected] and invited himself to my residence representing himself as from bajaj finserv tried to forcibly get me to sign blank ecs documents. When i refused to sign the documentd tried to treathen me. I a lady am made to suffer insults as well as being stalked for no reason at all. i have paid fees gor credit and also going to legally repay loan Bajaj finserv is illeageally harassing me with first issuing card andbtrying to extract illegal money.

Mail Sent to Them: I really got fed up the type of reverts you are providing from last 2-3 months. I have provided all the detail and my bank statement but not able to understand that why a simple thing you or your system not able to calculate. The statement provided by is so complicated that it is not understandable. Further, at the time of our discussion as per your trailed mail, you have assured me for call back in 30 minutes to discuss the points in detail but you have send the same thing as per earlier mail. I am again sending you my concern and statements for necessary action and checking at your end to correct my account balance: 1. Two bank statements showing the transactions with Bajaj Finserv, 2. Statement of loan a/c prepared by me on the basis of actual transaction carried out with Bajaj showing current balance Rs. 1, 49, 861/- however as per your it is 1, 68, 780/-, 3. Please also find the Interest working in the aforesaid sheet, which shows that there are differences what is calculated in the sheet and amount actually charged during last months, 4. As per your mail there is a overdue charges of Rs. Rs.586.71/- in my a/c however firstly you have not credited the amount on actual date i have paid and due to the same you have charged extra interest in my account in April-14 which has already been refunded in my statement on 12.05.2015 after my discussion with your grievance cell. then tell me how can there be a overdue in may account where is a direct debit facility is provided in my account. 5. Not able to drawdown any further amount, I am really amazed, surprise and not expected this type of services from the company like bajaj. and thinking neither deal not recommend to deal with company if proper resolution will not be provided now.

Dear Sir, I m new costumer, i m purchased new mobile in goregaon west vijay sales showroon in bajaj finance, also apply new Bajaj Card, but bajaj card is not delivered in my home this card is return in our office, Blue dart Courior Airway no: [protected] Mr. Avinash (Courior Boy)

This is with regards to your customer Sheetal Surve from Mumbai. She bought one LG Washing Machine from Croma, Sion, Mumbai. For the products EMI amount is 845.00 but EMI amount deducted (thru ECS) per month is 1107/- which is more than the amount what it supposed to be. Initially She ended up overlooking the issue for several months but one day she I check her bank statement and realized that an extra amount of 262.00 being charged on every month because of BALIC PREMIUM CD LOAN (405BAL[protected]. When she brought this to notice to your representative (Mr Lalchand) at Croma, in June 2013, he said there is a mistake of adding additional insurance policy to her name and they will refund the money in 3 months. Post this discussion the lady assumed that the matter is settled and she will get back the extra payment (Rs 1600) made by her in 3 months through cheque. But her troubles only increased, as another one of your representative visited her house sometime later on 21/July/2013 and explained to her that she needs to pay additional 852.00 as a last EMI, post that money will be refunded. Again she made the said payment in cash to the represetative. The guy also made her sign her a letter dated 21/07/2013 for closure of the extra loan (405BAL[protected].[Please see attached documents.] To increase her trouble, there are now calls from these two phone numbers [protected] (claims to be a lawyer from delhi called Anil Kumar tripathi) and [protected] (Mr Singh). Who keep calling her and tell her she needs to pay 1500 more otherwise they will slap a case on her in Delhi court and she will have to pay fine of Rs 9000. Height is that yesterday they actually told her that the case is filed in Delhi court and she will be summoned there. This is in-spite of her signing a request form two years back for closure of the extra insurance policy which she has not even opted for in the beginning. This lady’s mother works as my house help and I came to know about this entire episode yesterday. Have now decided to take the matter in my hand as the poor lady is really distraught because of extra amount deducted from her account. And the mental trauma your two representative (whose numbers are mentioned above) are causing her and her mother. Here I fail to understand how you are running two loans against her name and making her pay the EMIs for both. The second loan was not something she opted for. To top it all no document was handed over to her at the time of processing the loan by your executive at Croma outlet in Sion. And even after assuring her that the extra loan will be closed, it is still shown as active in your records. I have downloaded her loan forms from your website it clearly shows manipulation of loan application form, as extra amounts were added to form after Ms Sheetal Surve signature was taken. And there is enough material on consumer forums to arrive at conclusion that this is common tactics Bajaj Finance loan executive adopts to fool innocent common citizens. The modus operandi is same in all cases. I have also visited Croma store today and met your executive Virendra and explained him the situation. To which he again gave us a new closure request form and said you need to submit it with customer care. I also spoke to your Croma Sion based representative Mr Lalchand (telephone no[protected], he was not at store today), he said he will get back to me on this by tomorrow morning and admitted that no formal documentation was handed over to Ms Sheetal regarding the policy or any other paper work was shared with her. I would request you to look into this matter at the earliest and take necessary action that is closing of the two loan accounts and refunding the extra amount she has credited to you, the amount is Rs1600. Kindly close both the loans against her name with ID 4050CD00396353 and 405BAL00396355. Appreciate an early reply and effective action from your end. You can reach me at gtiwari.bajaj.[protected]@gmail.com. Regards,

Hi This is sunny koshta, I had applied for personal loan of Rs 60000 almost 10 days back but still not received the amount in my account. I had been told over the call that it will get clear within 2-3 working days. But still it's pending. I have got confirmation that loan amount is approved on 14th application num sf22729300 and since then I am calling on this num [protected] but not getting any solution. Whoever answer the calls gives same reply that I will get clear tomorrow but all I'm vain. Since today morning this num is not answering my calls whenever I am calling they are disconnecting my calls. Hence pls help or else return my all document asap I don't need your loan amt.

Hello sir, This is RUSHABH SHAH Here with an user id 10825168 like to inform you that my card has been blocked without any reason as my payment history of my all loans is good as i paid all instalments on time as it is through ECS but then to i am not getting answers and not getting reasons for my card blockage. This is kindly request please do the needfull regarding this matter and unblock my card as soon as you can can. Your's faithfully, RUSHABH SHAH +91-[protected]

Dear sir/madam kindly resolve my complaint that I have paid emi twice in my account. First emi paid on 15 may 2015 threw online payment. 2nd emi deducted in my account on 15 may 2015 same date by ecs. Name: Sushant Kumar loan account no: 5810CD07885383 Product: Apple i phone contact no: [protected]...

I am your customer in jalandhar city . My all 6 Emi were paid on time but this time by chance it skipped from my mind . Your Collection agent called me up from mob no [protected] on Saturday, i was in delhi on that day and i told that that i will be back on monday and will pay emi . I decided to pay full pending emi as left with 2 emi only . I told him that my brother is working near to your office and i have told him to clear the all payment . He couldnot get time and he said tomorrow he will do it . Your agent again called in the evening and mishibehaved wiyh my wife and used abusive language as i have recording in my phone . Please give the resolution as early as possible otherwise i have to take soe other step

For Rs 5, 00, 000/- on Dtd 06/05/2015 I have received Approval Letter from Bajaj FinServ. On 0% Interest Rate And I have paid my 1st installment Amount Rs 50, 000/- in favour of Bank - Union Bank Customer - Allianzefincorp A/c - No [protected] IFSC UBIN - 0541044 And till date I have not received Rs 5, 00, 000/- as personal loan from Bajaj Finser Now when I am trying to reach them all the phone are showing Switch Off from last 5 days. Riya Sharma - [protected], [protected], [protected] Aditiya Singhania - [protected] Land Line[protected] & 30749000 So, please help me to recovery my paid amount from Bajaj Fin Serv

My EMI Card has been blocked due to no fault of mine. I have 2 loan accounts. 4220CD08371500 & 4220PL04083667. My ECS is on 5th of every month. This month there was no debit for both loan accounts from my Bank account even though it was sufficiently funded. I tried to make payments online through consumer portal but it showed that I did not have any overdue EMI's. I waited for the Mandate to be represented but it did not happen. On 13.05.2015, I got calls from [protected] & [protected] stating that I DID NOT pay my EMI's. So I again went to the consumer portal & made an online Payment for both loan accounts. The receipts of which I am attaching herewith. On 16.05.2015, I receive a message that my EMI card has been deactivated!!. On 17.05.2015 when I check my bank account, I'm shocked to see that on 16.05.2015 the ECS mandate has been represented and the EMI amount has been debited from my account even though I have made the payment on 13.05.2015. It is not my fault that the ECS mandate was not presented from your side, and I made efforts from my side to make payments, but was not able because my account showed no overdue EMI's. I request to immediately unblock my EMI Card, as I have not defaulted on my payments.

I have 2 loan accounts. 4220CD08371500 & 4220PL04083667. My ECS is on 5th of every month. This month there was no debit for both loan accounts from my Bank account even though it was sufficiently funded. I tried to make payments online through consumer portal but it showed that I did not have any overdue EMI's. I waited for the Mandate to be represented but it did not happen. On 13.05.2015, I got calls from [protected] & [protected] stating that I DID NOT pay my EMI's. So I again went to the consumer portal & made an online Payment for both loan accounts. The receipts of which I am attaching herewith. On 16.05.2015, I receive a message that my EMI card has been deactivated!!. On 17.05.2015 when I check my bank account, I'm shocked to see that on 16.05.2015 the ECS mandate has been represented and the EMI amount has been debited from my account even though I have made the payment on 13.05.2015. I tried calling the Customer Care no. on[protected], it is always busy and I was not able to connect for more than 3 hours. I went down to the branch in Mangalore and found that there was no one except a lone cashier and a Security guard. I waited for around 45 mins till I got to meet with the cashier and he checked and informed me that the ECS deduction on 16.05.2015 is not reflected in my Loan account. I am herewith attaching my Bank Account Statement. I request you to please go through the matter and reverse the extra EMI deduction as soon as possible. Also request you to improve the quality of Customer Care Service and provide dedicated personnel for Customer Service at your Branches. Really dissatisfied with customer service.

EMI date changed from 5th to 2nd without my notice. Then Bajaj Finserv is asking for the proof which says the EMI date will be 5th. I asked them to send me the proof where I have signed and agreed that the EMI date will be 2nd. If not I have asked them to send me a copy of any notification letter or e-mail which was sent to me because Iam sure that they have not even sent me any notification. Even while purchasing a new product the EMI date informed to me verbally was 5th. They are not able to provide any proof and just playing around with their customer. Please check and let me know. I would consider to settle the account with Bajaj Finserv and take legal action against them. Reg number with Bajaj acc: [protected] PAN: AFNPN1504Q Regards Kunal

Bajaji Finserv trying to do the cheque bounce harresment with my mother in law, even we have sufficiant fund in bank, bajaj finserv aritificially shows PAYMENT STOPPED BY DRAWER, and advised to check with bank, then we approached indian bank and they confirmed they have not stopped the payment. more than a year we dont face this issue from bajaj finserv, from april2015 they are trying us cheque bounce harresment, need your help. 4030CD02912856 4030CD02943714 4030CD05109816 403SCE05574868 regards devaraj V [protected]