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Bajaj Finserv Complaints & Reviews

www.bajajfinservlending.in

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Updated: Feb 17, 2026

Complaints 6863

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2028

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4835

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Address: Ahmedabad, Gujarat

RESP. AUTHORITY... REGARDING ABOVE SUBJECT THIS IS TO INFORM YOU THAT I ( DR.SANJEEV SHAH ) HAS TAK EN DL (LOAN TYPE ) ACC. NO. 4180DL09069708 FROM YOUR COMPANY BEFORE 20 DAYS AND I GOT YOUR LETTER OF MONTHLY EMI STATEMENT .AS MENTION IN LETTER THERE IS A LOAN AMOUNT OF RUPEES 1242559 ATUALLY I APPLIED FOR ONLY 1200000. RUPEES 42559 OF INSURANCE HAS BEEN CHARGED WITHOUT MY PRIOR INFORMATION AND I CLEARLY TALK WITH YOUR REPRESENTATIVE THAT I DONOT NEED INSURANCE. REGARDING SIGNATURE OF AGREEMENT YOUR REPRESENTATIVE NOT MENTION ABOUT REQUIREMENT OF INSURANCE IS MUST OTHERWISE I REALLY DENY FOR INSURANCE. INSURANCE CHARGE THAT IS MENTIONED THAT IS BECAUSE OF WITHOUT MY PERMISSION AND INFORMATION. AS PER MY KNOWLEDGE YOUR REPRESENTATIVE HAS DONE FRAUD WITH ME REGARDING INSURANCE CHARGE.I REQUEST YOU TO REFUND OR CANCEL MY INSURANCE CHAGE OTHERWISE I WILL NOT PAY YOUR EMI ON 2 JUNE. THIS IS MY THIRD LOAN WITH BAJAJ IN THREE YEARS..INSURANCE OF MY PREVIOUS TWO LOAN IS STILL CONTINUED. THAT YOU AN CHECK IN FROM MY PREVIOUS RECORD..HOPE FOR POSITIVE RESPONSE.. PL. DO AS EARLY AS POSSIBLE BEFORE 2 JUNE... THANKS

Bajaj Finserv customer support has been notified about the posted complaint.

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Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 29, 2015

Verified Support

Dear Sir

Thank you for sharing your Loan Account Number. We have initiated the process of resolution of your query. You shall hear from us asap. During this time, should you wish to contact us, please write to us on [protected]@bajajfinserv.in mentioning your Loan Account Number in the subject.

With regards,

WeCare
Bajaj Finserv Lending

K

kimmy24

from Gurgaon, Haryana

Apr 30, 2015

they give no resolution

Bajaj Finserv Customer Care

from Mumbai, Maharashtra

May 4, 2015

Verified Support

Dear Sir,

Greetings from Bajaj Finance Ltd! With reference to our post we tried calling you but could not reach you. We would like to inform you that we are currently in process of investigating your issue for your Loan Account Number 4180DL09069708 to cancel the insurance. We shall revert back to you in the next 24 working hours. For any further clarifications required please do write us on [protected]@bajajfinserv.in

With regards,

WeCare
Bajaj Finserv Lending

"

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Address: Chennai, Tamil Nadu

DEAR SIR IM THE CUSTAMER FOR UR COMPANY I HAVE NOT TAKEN THE LOAN I HAVE CAME MESSAGE AS U SHOULD PAY NEXT MONTH EMI . KINDLY SLOVE MY PROBLEM .CANCEL MY LOAN. I GOT THIS LOAN NUMBER .4030CD08874233 THANKS&REGARDS SANTHOSH.N

Bajaj Finserv customer support has been notified about the posted complaint.

Apr 29, 2015

Updated by 4030CD08874233 DEAR SIR/MADAM
I HAVE NOT TV LOAN KINDLY CANCEL THE LOAN

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Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 29, 2015

Verified Support

Dear Sir

Thank you for sharing your Loan Account Number. We have initiated the process of resolution of your query. You shall hear from us asap. During this time, should you wish to contact us, please write to us on [protected]@bajajfinserv.in mentioning your Loan Account Number in the subject.

With regards,

WeCare
Bajaj Finserv Lending

Bajaj Finserv Customer Care

from Mumbai, Maharashtra

May 4, 2015

Verified Support

Dear Sir,

Greetings from Bajaj Finance! With reference to your post and our discussion we wish to inform you that basis the details validated the date of birth/address/email id/mobile number and customer id are same as per the what are captured in our records. We request you to please share the details of your air-conditioner loan so as to validate our records and assist you. As discussed please share the loan details on [protected]@bajajfinserv.in

With regards,

WeCare
Bajaj Finserv Lending

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Address: New Delhi, Delhi

Hi I am Hem Kumar Sharma .on 3 April 2015 I did online payment from my credit card ( Rs 299) for EMI card and requested to send on my residential address updated with company, which avail me Rs 50, 000 loan amount.The company was sending me numerous times the sms for the same.Email form receipt also received. While calling the Customer service department the Call Disconnecting every time and more over the feed back link also shows feedback already received .( I havent given any feedback yet) link below to register your feedback - http://bflloans.force.com/BFeedbackPage?cID=a1o90000000ZLoh&csId=[protected]...⇄ HEM KUMAR SHARMA Transaction Reference No. CCMP[protected] Date and time 03/04/2015 14:34:29 Amount Paid 249 Status SUCCESS After waiting for 12 days i send e mail to bajaj on April 12 'for which i got the following reply on April 15, 2015 Dear Customer, Thank you for writing to us at Bajaj Finserv and showing interest in EMI Card facility. We appreciate your interest in choosing Bajaj Finserv as your financial partner. Unfortunately, at this point, we are unable to process your EMI Card application in line with our credit policy. We request you to provide us scanned copy of the receipt of payment of EMI card fees to validate our records and refund the same. For any further clarifications, call us on our toll free no –[protected] or write to us at [protected]@bajajfinserv.in Bajaj Finserv assures you its best service, always. Yours sincerely, Bajaj Finance Ltd. EMI card not received Transaction Reference No. CCMP[protected] I did the need full and requested to refund my money, which is not done yet i have all the email now the company sending me copy paste reply every time whenever i send email i havent received EMI card, nor i want any emi card now. i want my money back. in every email they send stating that the card was sent across to you by Speed Post Courier service on 13/04/2015 by Airway bill num – EK[protected]IN. i have checked there is no card send

Bajaj Finserv customer support has been notified about the posted complaint.

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Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 28, 2015

Verified Support

Dear Sir/ Madam.

Please accept our apologies for the inconvenience caused. To help us expedite the process of resolution of your query, could you please share your contact details so that we can get in touch with you and assist you better.

With regards,

weCare
Bajaj Finserv Lending

K

kimmy24

from Gurgaon, Haryana

Apr 28, 2015

Hi

Today finally i got a call from bajaj finserv .
there was a lady, she said she will send the EMI card i denied for it.

she said she will refund the money and she is sending a email asking for bank detail to refund

no email received yet

K

kimmy24

from Gurgaon, Haryana

Apr 30, 2015

no resolution yet

Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 30, 2015

Verified Support

Dear Sir/ Madam.

In order to speak to you we request you to share your contact number.

With regards,

weCare
Bajaj Finserv Lending

K

kimmy24

from Gurgaon, Haryana

Apr 30, 2015

bajaj finserv dont have my number ?

how they called on then on Apr 28, 2015

[protected]

K

kimmy24

from Gurgaon, Haryana

May 20, 2015

Today is 20 may 2015

I complained on April 27, 2015
And i did payment for EMI. Card...on 3 April 2015...

I havent got my payement yet

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Address: Mumbai City, Maharashtra

You guys are ridiculous. Employees dont have knowledge of nothing. Cant understand the customer problem. Have a really bad attitude towards customers. In simple word you are nothing I forgot my emi card pin n it got blocked so the retailer told me 2 go 2 the office so i visited the thane branch but they even didnt helped me instead r saying that i have to talk to tha area manager n he il reset my password i asked them who he is they said they dont knw that so basically i didnt gt my issue resolved i wanna give you guys a feedback that please educate your employees about you company and make sure if someone is visiting the branch you guys cooperate and do the needful your employees themselves dont know what exactly needs to be n one more thing whenever i try 2 tok to the customer service when i dial the number i don't get any response from the customer service i can only hear is the ivr playing thats it. And i dont the employees who sit in the office i dont know what attitude they ate having i mean they think as if they are the chairman of the company they dont at all care wht problem the customer is facing. I dont even know that i am gonna get a reply for this post or not but u guys are pathetic.. Dont have common sense that each and every query can b solved if the customer visits the branch but instead they say that i have to visit the retailers shop again. I[censored] are alive please reply me accordingly. If you cant then don't give the commitment saying you are there for the customers...

Bajaj Finserv customer support has been notified about the posted complaint.

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Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 28, 2015

Verified Support

Dear Sir/ Madam.

Please accept our apologies for the inconvenience caused. To help us expedite the process of resolution of your query, could you please share your contact details so that we can get in touch with you and assist you better.

With regards,

weCare
Bajaj Finserv Lending

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Address: Lucknow, Uttar Pradesh

The company send a message or call to my mobile number.the message is"Dear Customer your loan NO. 4000CD00088189 is due amount 63816 pls at online or bajaj/axis branch as it will effect your CIBIL Rating for help call;-[protected]" But sir this loan number and amount is not taken by me. please take action in this matter and he also call me again and again today and tease me.

Bajaj Finserv customer support has been notified about the posted complaint.

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Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 28, 2015

Verified Support

Dear Sir/ Madam.

We have already initiated the process of resolution of your query. You shall hear from us in the next 48 hours. During this time, should you wish to contact us, please write to us on [protected]@bajajfinservlending mentioning your Loan Account Number in the subject.

With regards,

weCare
Bajaj Finserv Lending

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Address: Mumbai City, Maharashtra

Dear Sir/Madam, This is to bring to your kind notice that Mr. Sachin Sadhu Veer has given my details for reference against personal loan from your organization. The same was without my consent, I was completely unaware about this transaction. Surprise to receive a recovery call from your end since last week, on receiving the said call i my self approached the borrower who reportedly has referred my name to your organization. May I know whether you have any process for confirmation for reference verification? You may please kindly note that since i do not know the subject borrower, the question of giving surety or reference for any transaction does not arise. Your recovery calls are disturbing me for no fault of my self. You are requested to immediately take a note of the afore said complaint and the corrective steps to restore my peaceful routine. Any further trouble on this account may constraint me to initiate suitable action against you. Regards, Varsha Patil [protected]

Bajaj Finserv customer support has been notified about the posted complaint.

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Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 24, 2015

Verified Support

Dear Sir/ Madam.

Thank you for sharing your details. We have already initiated the process of resolution of your query. You shall hear from us in the next 48 hours. During this time, should you wish to contact us, please write to us on [protected]@bajajfinservlending mentioning your Loan Account Number in the subject.

With regards,

weCare
Bajaj Finserv Lending

Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 28, 2015

Verified Support

Dear Sir/ Madam.

Greetings from Bajaj Finance LTD! With reference to your post we wish to inform you that basis the provided mobile number we are unable to trace the loan details for which your name and number was given as reference. Further we wish to inform you that as you have no loan with Bajaj Finance we have listed your mobile number [protected] in our DNC registry. We request you to kindly bear with us for 48-72 hours to get our records updated. For further clarifications please do write to us on [protected]@bajajfinserv.in

weCare
Bajaj Finserv Lending

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Address: Durg, Chhattisgarh

Hello sir

my sis got some products financed and till now all payments done.

This is back two years ago.

Now when i tried to get NOC from Bajaj Finserve, they said u cannot get NOC becoase Insurnce amount not paid.

I have neither asked for insurnace, not got any, nor did they send any insurance documents till date.

My questions is where were they for two years...and can any company provide insurance benefit without the premium being paid.

Please provide me wiht NOC asap as my dues toward the product financed is clear

My loan number is 437BAL00018197

Bajaj Finserv customer support has been notified about the posted complaint.

Apr 23, 2015

Updated by rajesh9880 My sis is also calls from Delhi stating that a case has been reigistered for cheque bounce. She said that her dues are clear with Baja, but they said the due are clear, then also becasue her cheque boucned, they have registered the case in Delhi Count. If anybody has a problem, they should send a summon through proper channel.

I do not understand sir, why the data of customers is being shared to other people.

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Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 24, 2015

Verified Support

Dear Sir/ Madam.

Thank you for sharing your details. We have already initiated the process of resolution of your query. You shall hear from us in the next 48 hours. During this time, should you wish to contact us, please write to us on [protected]@bajajfinservlending mentioning your Loan Account Number in the subject.

With regards,

weCare
Bajaj Finserv Lending

Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 28, 2015

Verified Support

Dear Sir/ Madam.

Greetings from Bajaj Finance Ltd! with reference to your post we regret the inconvenience caused to you. We wish to state that our collection team contacts customers for payment of EMI's in case the same are not honored from the bank account. This is to ensure that the account is running with a clear track. Further, we have taken your feedback regarding the collection calls and have highlighted the same to the respective authorities .We further acknowledge receipt of the outstanding EMI duly paid by you subsequently. We have sent across the Statement of account and closure letter (NOC) for your loan number 437BAL00018197.For any further information, please write to us on [protected]@bajajfinserv.in.

With regards,

weCare
Bajaj Finserv Lending

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Address: Mumbai City, Maharashtra

Took a loan from bajaj finance . The EMI payments were not linked to my bank account . The reason given to me for this was that initially the documentation was not done completely which is not my fault. Your executives were aware that my documentation was incomplete but still tried to obtain emi amount from my bank account. Since the tie-up to my account was not done everytime you hit my account for the emi sum it causes a loss of rs 500 to me. I would like to be refurbished for the same. When i discovered what was happening i submitted required documents to your executive Jyoti(+91-[protected])but she behaved very badly with me. She refused to submit my documents and insulted me with unsavoury words and said that i should keep incurring loss of money as she wont do the needful and submit documents. This behaviour is completely unacceptable. I would like to be refunded for the amount and action to be taken against jyoti because of her poor behavior which reflects badly on Bajaj FInance.

Bajaj Finserv customer support has been notified about the posted complaint.

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Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 23, 2015

Verified Support

Dear Sir.

To help us expedite the process of resolution of your concern, could you please share your contact details and loan account number so that we can get in touch with you and assist you better.

With regards,

WeCare
Bajaj FinservLending

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Address: Thane, Maharashtra

Hi i m paresh salvi from badlapur., i taken personal loan from bajaj finance, but due to my financial condition i m not able to pay emi, i not done this intentionaly, its happen because my financial condition is became worst...i get call from ur requary agent for sattlement option, i say i m ready for sattlement in 30000 thousand final amount that i manage to arrange, hi said ok...but in sattlement letter we give 62, 200/- in which u have to pay only 30000 and remaining we deduct this amount from insurance...but when i confirm from thane branch they said this is not possible...so this is my request that i m ready to pay 30000/- for sattlement agains my personal loan...so plz reply me..i m already very disturbed, so plz give me option. Regards paresh salvi loan account 5770PL03872195 mob [protected]

Mar 17, 2018

Complaint marked as Resolved

thanx to consumer indian consumer complaint forum, my complaint resolve

Bajaj Finserv customer support has been notified about the posted complaint.

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Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 22, 2015

Verified Support

Dear Sir/ Madam.

Thank you for sharing your details. We have already initiated the process of resolution of your query. You shall hear from us in the next 48 hours. During this time, should you wish to contact us, please write to us on [protected]@bajajfinservlending mentioning your Loan Account Number in the subject.

With regards,

weCare
Bajaj Finserv Lending

Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 24, 2015

Verified Support

Dear Customer,

Greetings from Bajaj Finance !

With reference to your post we wish to inform you that, we observe from our records that your loan account number 5770PL03872195, has accumulated payment return and overdue charges of Rs.26, 355.We have attached the statement of account with details of charges for your reference.
Kindly process a payment for the amount mentioned above as soon as possible. The amount can be paid in Cash/Cheque or DD or you can also pay the same though our website www.bajajfinserv.in.. For any further information, please write to us on [protected]@bajajfinserv.in

With regards,

weCare
Bajaj Finserv Lending

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two days before i purchased a AC and financed by bajaj finserv lending and today i recd the mail that bajaj is not collecting any type of processing fees but at the shop bajaj official took the processing fees in cash of rs 1070.. so i would like to know that is this fees is collected by bajaj or not? Regards pawan gupta [protected]

Bajaj Finserv customer support has been notified about the posted complaint.

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Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 22, 2015

Verified Support

Dear Sir/ Madam.

Thank you for sharing your details. We have already initiated the process of resolution of your query. You shall hear from us in the next 48 hours. During this time, should you wish to contact us, please write to us on [protected]@bajajfinservlending mentioning your Loan Account Number in the subject.

With regards,

weCare
Bajaj Finserv Lending

Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 24, 2015

Verified Support

Dear Customer,

Greetings from Bajaj Finance Ltd!

With reference to your post and our discussion, we wish to inform that Bajaj Finserv charges down payment, processing fees and interest on selected few digital/consumer durable products which may vary from dealer to dealer and product to product based on the scheme applicable at that point of time. For further clarification, please write to us at [protected]@bajajfinserv.in

With regards,

weCare
Bajaj Finserv Lending

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Address: Mumbai City, Maharashtra

bajaj finance collection agent using abusing language while coming for collect pending emi, . this has happened twice . after given them date to call and collect executive is using abusive language chutiya samaj ke rakha hai kya . want to take action against such excecutive..

Bajaj Finserv customer support has been notified about the posted complaint.

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Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 21, 2015

Verified Support

Dear Sir/ Madam.

At the outset, please accept our apologies for the inconvenience caused. To help us expedite the process of resolution of your query, could you please share your loan account number along with your contact details so that we can get in touch with you and assist you better.

With regards,

weCare
Bajaj Finserv Lending

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Address: Kolkata, West Bengal

I had called up the caller in Sec 5, Kolkata to seek a mail for confirmation of payment not recieved for my EMI through online mode(as due to some reason the amount got deducted from my bank but fail to reflect on my BAJAJ Loan account), instead of assisting and resolving the lady verbally abused me a lot

Jul 5, 2016

Complaint marked as Resolved

Bajaj Finserv customer support has been notified about the posted complaint.

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Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 20, 2015

Verified Support

Dear Sir/ Madam.

At the outset, please accept our apologies for the inconvenience caused. To help us expedite the process of resolution of your query, could you please share your loan account number along with your contact details so that we can get in touch with you and assist you better.

With regards,

weCare
Bajaj Finserv Lending

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Address: Dakshina Kannada, Karnataka

hi, I have bought LG 42" TV through Bajaj Finserv loan from PAI INTERNATIONAL in mangalore and received the login portal and attached loan details to my mail, In my accounts it's showing that the active loan is two in my loan account page. Kindly look into this, CANCEL the below mentioned loan details from my account, which is wrongly updated. BALIC PREMIUM CD LOAN 422BAL08638919 Active regards, rajashri mangalore

Bajaj Finserv customer support has been notified about the posted complaint.

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Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 20, 2015

Verified Support

Dear Customer.

Thank you for sharing your details. We have already initiated the process of resolution of your query. You shall hear from us in the next 48 hours. During this time, should you wish to contact us, please write to us on [protected]@bajajfinservlending mentioning your Loan Account Number in the subject..

With regards,

weCare
Bajaj Finserv Lending

Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 22, 2015

Verified Support

Dear Customer,

Greetings from Bajaj Finance Ltd!

With reference to your post and our discussion we wish to inform you that your request on the Balic Loan cancellation stands closed as we have cancelled the insurance in our records. We have shared the Statement of Account for your reference. For further clarification, please write to us on [protected]@bajajfinserv.in

With regards,

weCare
Bajaj Finserv Lending

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Address: Chennai, Tamil Nadu

Sir, I have taken ac under the loan of 4030cd00236100 with amount of rs.32490 through rajesh who is exemployee of bajaj finserv chennai he told me he will get a approval for cd loan and he will buy ac n give me rs.32000 so I went purchased iin viveks purasaiwalkam branch n he took ac and absconded so I went n enquired branch there mr.murugan n mr.balaji told me that he is fraud guy n they filed case againest him. so i have to pay. thereafter i have paid rs.26494 buy month on month and i lost my job so i missed my dues. on feb 23 i got call from deepak he said calling behalfof bajaj from mumbai n he concluded with settlement of rs.7000 n he will get NOC once the payment is done. n next day morning itself i have paid n sent a mail to him with the receipt. but thereafter no calls n email from him n now his number is switched off. now today i got a call from arthi from chennai high court n she said they initiated a police action against me n when i request her she connected call with mr.karthikeyan who is working in legal dept of bajaj finserv. n he said i have to pay rs.15046 to avoid legal action n get NOC. now i have paid that 15046 also. so totally i have paid rs.57785 instead of rs.32490. so can you remberse the amount of rs.25295 please.

Bajaj Finserv customer support has been notified about the posted complaint.

Apr 29, 2015

Updated by sganesh52 I got refund of rs.2225. Thank you consumer complaints and bajaj

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Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 20, 2015

Verified Support

Dear Customer.

Thank you for sharing your details. We have already initiated the process of resolution of your query. You shall hear from us in the next 48 hours. During this time, should you wish to contact us, please write to us on [protected]@bajajfinservlending mentioning your Loan Account Number in the subject..

With regards,

weCare
Bajaj Finserv Lending

Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 22, 2015

Verified Support

Dear Customer,

Greetings from Bajaj Finance!

With reference to your post we wish to inform you that for your loan account number 4030CD00236100 we have received the amount of Rs 7000 paid by you. However we observe from our records that your loan has accumulated payment return and overdue charges of Rs.9, 650 due to which we are unable to close the loan and issue NOC. Kindly process a payment for the amount mentioned as soon as possible. The amount can be paid in Cash/Cheque or DD drawn in favor of “Bajaj Finance Limited”, payable at branch closest to you. Post which we would close the loan and issue NOC. We have attached the statement of account with details of charges for your reference. For any further clarifications, write to us at [protected]@bajajfinserv.in

With regards,

weCare
Bajaj Finserv Lending

S

sganesh52

from Hyderabad, Telangana

Apr 23, 2015

Sir,

Can you look at statement that I have paid rs.15046 after the payment of rs.7000 as per your statement you have to repay me rs5396 apart from this I have done payment of rs 3249 with 11 shorts instead of 10 that amount itself comes total sum of rs35739. My dew is 32490. Thereafter I have paid 7000+15046=22046 so I have paid 57785 till date. I have requested you to kindly go through the statement and give me waive of the interest n charges which is extra fined. I paid nearly 58000 instead of 32000 so kindly repay the remaining amount of rs25295 and issue NOC too.

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Address: Thane, Maharashtra

HI This is regarding my personal pre approved loan which I had applied on 03-apr-2015 of rs 275000rs I had got call as well sms from your department that " Thank you for your appointment with bajaj our representative will meet you on[protected] " But till today nobody has visited to collect my document As well had called your help line No multiple time but body has given me any response then in finally got to know from your CSE that my loan application has been rejected hence I asked him the reason which is not able to tell he informed me that you will get call from our department with in some day but till now iI haven't got any call as well Being with you for more that 6 year and been loyal customer with out and default EMI record This is way I am been treated I am really sorry to say your company don't trust loyalty & Relation of customer for being so long with you Please help me to solve my issue Hope i get some positive response

Bajaj Finserv customer support has been notified about the posted complaint.

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Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 20, 2015

Verified Support

Dear Sir/ Madam.

At the outset, please accept our apologies for the inconvenience caused. To help us expedite the process of resolution of your query, could you please share your loan account number along with your contact details so that we can get in touch with you and assist you better.

With regards,

weCare
Bajaj Finserv Lending

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Address: Bangalore, Karnataka

My Loan Application number is [protected]. I had applied for a Personal loan for 6 lakhs and the executive (Mr. Nagaraj B Mob:[protected]) committed the following to me: 1. Processing Fees waived to 1% 2. Insurance fully waived 3. 14% interest - I was informed that this will be reduced further after the initial processing. I checked with him multiple times on all the aspects of the loan and he kept on reassuring me that he will not make false promises and that he does this day in and day out for multiple customers. During document verification, a Bajaj executive (Kannan B) called and checked the details and then sent a plain mail stating "As discussed please appove for the loan processing" I asked for clarification of the mail and there was no reply from him or Bajaj. I called them up and only after pushing them, they sent a mail with the approved loan details(Loan details were not what was discussed earlier) Loan detail mail sent to me: 1. Processing Fees 2% - I was earlier assured 1% multiple times 2. Sanction loan amount- 8.30 Lakhs - 2.3 Lakhs extra - This is totally not required and they expect me to pay 2% processing for the whole amount 3. 14% interest - Not changed and they are not even responding when I tell them that they informed that the rate will be reduced further. I feel cheated and wasted a lot of time behind the executives who seem to be lying in broad daylight. I have sent a mail to their internal mailer but still no reply. Now the Bajaj sales rep (Nagaraj) is asking me to reject the offer so that it seems customer rejected the offer and he is off the hook. I am asking for my blank cheques back which they have taken. Why are exrecutives like this not penalised? They should be booked for fraud. Please be aware of these loan executives from BAJAJ. They lie to you. It is worse that hiding the fine print.

Aug 6, 2021

Complaint marked as Resolved

Bajaj Finserv customer support has been notified about the posted complaint.

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Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 16, 2015

Verified Support

Dear Customer.

Thank you for sharing your details. We have already initiated the process of resolution of your query. You shall hear from us in the next 48 hours. During this time, should you wish to contact us, please write to us on [protected]@bajajfinservlending mentioning your Loan Account Number in the subject..

With regards,

weCare
Bajaj Finserv Lending

Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 20, 2015

Verified Support

Dear Customer,

Greetings from Bajaj Finance Ltd!

With reference to your post we regret the inconvenience and request you to kindly help us with your contact details and other loan details so that we would get in touch with you to understand your query and rectify the same. For any further clarifications required please do write us on [protected]@bajajfinserv.in

With regards,

We Care
Bajaj Finserv Lending.

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Address: New Delhi, Delhi

Hiiii Concern Dept. I Vijay Kumar, Customer of Bajaj Finserv. My bajaj emi card [protected] is permanent block. Why ? I apologised my last emi was 3 days delay, bcz my salary check is clear on 6.4.2015 thatwhy i paid last emi with bouce charge (2850/-) though net banking dtd. 7.4.2015. I promise 2 u bajaj emi no delay in future. So I request to Bajaj, plz unlock my Bajaj EMI Card. ASAP Thanks & Regards Name: Vijay Kumar Mobile : [protected] Bajaj Card: [protected] Loan A/c.: 4010CD05035386

Bajaj Finserv customer support has been notified about the posted complaint.

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Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 14, 2015

Verified Support

Dear Vijay.

Thank you for sharing your details. We have already initiated the process of resolution of your query. You shall hear from us in the next 48 hours. During this time, should you wish to contact us, please write to us on [protected]@bajajfinservlending mentioning your Loan Account Number in the subject?

With regards,

weCare
Bajaj Finserv Lending

Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 16, 2015

Verified Support

Dear Sir,

Greetings from Bajaj Finance Ltd!
With reference to your post and our discussion, we would like to inform you that your EMI card ending XXXXXX has been permanently suspended inline with our credit policy.
For any further clarification, do write to us on [protected]@bajajfinserv.in

With regards,

weCare
Bajaj Finserv Lending

R

rifas

from coimbatore, Tamil Nadu

Jul 22, 2015

Dear sir, madam

Plz active my emi card my card no :[protected]

All the payment settlement rs 12228 date[protected]

Plz active immediate

How many time sent mail plz response

Plz closed my emi status

My loan no: 4210cd00097272

Plz closed my emi status
Plz closed my emi status

Thanks regards
Mnrifas
[protected]
[protected]

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Address: Gautam Buddh Nagar, Uttar Pradesh

I have very bed experience with bajaj Finserv. I have took one PL at 14.75% fixed. in that after 6 months I have done one prepayment but they changed/ increased my PL's ROI @ 18% without any intimation. When i have started follow-up they just doing false commitment that it will change within 2 working days. But I have done follow-up by 30 times (within 25 days)but still there answer that it will resolve. also i have a words with CCE & i requested them to please transfer this call to your Sr. but they always denied also lot of time disconnect it & always telling that we are Sr. They all are totally unprofessional & don't feel the pain of customer. also they don't know there system/software how to operate In simple words Bajaj Finserv is totally unprofessional & unmanaged organization. due there legacy customer has to face challenge. Regards Prabhash [protected]

Bajaj Finserv customer support has been notified about the posted complaint.

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Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 14, 2015

Verified Support

Dear Sir/ Madam.

Thank you for sharing your details. We have already initiated the process of resolution of your query. You shall hear from us in the next 48 hours. During this time, should you wish to contact us, please write to us on [protected]@bajajfinservlending mentioning your Loan Account Number in the subject?

With regards,

weCare
Bajaj Finserv Lending

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Prabhashjain

from New Delhi, Delhi

Apr 14, 2015

I have already done lot of mail communication but still there is no response.
U peoples (Bajaj Team) just try to Chet with me.
But fortunately i have found your intentions on time but again you people don't try to modify it.

Also is there any SLA or esclation matrix as my complain is pending more than a month.

Regards
Prabhash

From: Prabhash Jain
Sent: Wednesday, March 18, 2015 9:09 AM
To: bajajfinserv.in
Subject: FW: Interest Details

Dear Team,

Thanks for below mail & reply.
You may call me at [protected] also

But my concern still remain same.

Let me explain as per your detailed calculation attached.

Can you please check how my ROI(rate of interest was increased from 14.7488 to 18%.
Means up to EMI no. 11 ROI is 14.7488 but after prepayment of Rs. 52709/- it goes increased to 18% for EMI no. 12

Also It is very difficult to contact your phone banking officer on your costumer care ID. I have already invest lot of hours to case them. But always busy, busy & busy. Three times I had mail same concern but nobody taking it seriously . yesterday I had spoken to Mr. Mohanty he assure me that I will get my complain no. after completion of call but still its pending.

Again you peoples are sanding statements without checking is properly.

One honest feedback from my side.

I have a great exp with Bajaj before 13th March 2015 I have also recommended to lot of persons for same due to services I have received. Infect lot of banks offers me to do balance transfer on lower interest rate but denied due to your service & care about your customer. But now I am feeling totally deffrent because I feel harassed due to your team negligence.

Hope for your earliest & correct response.

With Sincere Regards

Prabhash Jain

From: [protected]@ [mailto:bajajfinserv.in [protected]@bajajfinserv.in]
Sent: 17 March 2015 18:53
To: Prabhash Jain
Subject: Interest Details

Dear Customer,

Thank you for writing to us at Bajaj Finserv.
We tried to reach you on your registered mobile number [protected] but we are unable to do so as this is has been under Do Not Call facility.
As per revised repayment schedule, you have concern that in your emi - the interest has been charged more than your principle. To clarify the details please find the attached repayment schedule and statement of account.
After adjustment of your partpayment, the emi amount is constant and the loan tenure has been reduce. If you check the schedule at the begining time of your loan the interest portion was higher as per your outstanding balance. It is system generated one calculations and on the balance amount the interest and principle will get charged.
You have saved the interest on the amount of Rs, 52, 709.00/- to share the information in details we reqeust you to please share your alternate contact number and suitable time for discussion.
For any further clarifications, please write to us at [protected]@bajajfinserv.in

Bajaj Finserv assures you its best service, always.
Yours sincerely,

Bajaj Finance Ltd.

Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 16, 2015

Verified Support

Dear Sir,
Greetings fro Bajaj Finance Ltd!

At the outset we would like to apologise for the inconvinience caused to you. In regards to your query regarding your count of EMIs pending & incorrect ROI reflecting on your repayment schedule, we would like to assure you that your request is under process & we would be resolving the same with least possible delay. Thank you for your understanding. Regards, Bajaj Finance Ltd

With regards,

weCare
Bajaj Finserv Lending

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Address: Gurgaon, Haryana

Policy number :- [protected] This policy is added in my Loan by stated that it is Health Insurance and now when received the mail with the details it is showing Life Insurance Single Premium Plan. I do not want this policy, please cancel it and refund my amount has been charged for this policy. Also arrange a call back for me from Bajajfinserv. Thanks, Sapna Maity #[protected]

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Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 14, 2015

Verified Support

Dear Sapna.

Thank you for sharing your details. We have already initiated the process of resolution of your query. You shall hear from us in the next 48 hours. During this time, should you wish to contact us, please write to us on [protected]@bajajfinservlending mentioning your Loan Account Number in the subject?

With regards,

weCare
Bajaj Finserv Lending

Bajaj Finserv Customer Care

from Mumbai, Maharashtra

Apr 16, 2015

Verified Support

Dear Sapna.

With reference to your post and our discussion, this is to confirm that we have cancel your insurance loan for Loan Account Number 580BAL08426329, also we request you to share the invoice copy which will further help us resolve your downpayment related complaint, For any further clarification please write to [protected]@bajajfinserv.in

With regards,

weCare
Bajaj Finserv Lending

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Address: Bangalore, Karnataka

Website :- http://www.bajajfinserv.in/finance/ Dear Bajaj Finance Ltd., I am very much frustrated with Bajaj Finserv. It has been 2 months chasing bajaj finance but no response. Solution from Bajaj Finance by mail this week. 1) Please type ‘LAN and send this message to [protected] from your registered mobile number . You will get your loan account number in few seconds! I tried this but it didn't worked. 2) Alternatively, we also request you to provide us with your loan account number or the following details, to help us respond to you. Please find the details. Name:- Jagat Niwas Tiwari Date of Birth:-30/10/1976 Mobile number:- [protected] Email ID: - [protected]@gmail.com Product:- Consumer Durable - Samsung TV Amount Financed:- Rs 1, 25, 000/- EMI:- Rs 8334/- Branch (If known):- City and State:- Bangalore Karnataka I received message from my bank of deduction of first EMI. Date of First EMI - 06/04/2015 Amount Deducted - Rs 8334/- Towards - BAJAJFINEMI4040CD[protected]. 3) Please send me the my customer id and loan account number, also send me the information how to login to my loan account in Bajaj Finance web site & send me the PDF file with loan details. Regards, Jagat tiwari [protected]

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M

mihirsikdar

from Kolkata, West Bengal

Jan 31, 2018

PLEASE SEND CUSTOMER ID RELATED TO PL. A/C NO 410PST42350519 TO MY MAIL ADD. [protected]@gmail com

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