Bajaj Finserv Complaints & Reviews

I have 2 loan accounts. 4220CD08371500 & 4220PL04083667. My ECS is on 5th of every month. This month there was no debit for both loan accounts from my Bank account even though it was sufficiently funded. I tried to make payments online through consumer portal but it showed that I did not have any overdue EMI's. I waited for the Mandate to be represented but it did not happen. On 13.05.2015, I got calls from [protected] & [protected] stating that I DID NOT pay my EMI's. So I again went to the consumer portal & made an online Payment for both loan accounts. The receipts of which I am attaching herewith. On 16.05.2015, I receive a message that my EMI card has been deactivated!!. On 17.05.2015 when I check my bank account, I'm shocked to see that on 16.05.2015 the ECS mandate has been represented and the EMI amount has been debited from my account even though I have made the payment on 13.05.2015. I tried calling the Customer Care no. on[protected], it is always busy and I was not able to connect for more than 3 hours. I went down to the branch in Mangalore and found that there was no one except a lone cashier and a Security guard. I waited for around 45 mins till I got to meet with the cashier and he checked and informed me that the ECS deduction on 16.05.2015 is not reflected in my Loan account. I am herewith attaching my Bank Account Statement. I request you to please go through the matter and reverse the extra EMI deduction as soon as possible. Also request you to improve the quality of Customer Care Service and provide dedicated personnel for Customer Service at your Branches. Really dissatisfied with customer service.

EMI date changed from 5th to 2nd without my notice. Then Bajaj Finserv is asking for the proof which says the EMI date will be 5th. I asked them to send me the proof where I have signed and agreed that the EMI date will be 2nd. If not I have asked them to send me a copy of any notification letter or e-mail which was sent to me because Iam sure that they have not even sent me any notification. Even while purchasing a new product the EMI date informed to me verbally was 5th. They are not able to provide any proof and just playing around with their customer. Please check and let me know. I would consider to settle the account with Bajaj Finserv and take legal action against them. Reg number with Bajaj acc: [protected] PAN: AFNPN1504Q Regards Kunal

Bajaji Finserv trying to do the cheque bounce harresment with my mother in law, even we have sufficiant fund in bank, bajaj finserv aritificially shows PAYMENT STOPPED BY DRAWER, and advised to check with bank, then we approached indian bank and they confirmed they have not stopped the payment. more than a year we dont face this issue from bajaj finserv, from april2015 they are trying us cheque bounce harresment, need your help. 4030CD02912856 4030CD02943714 4030CD05109816 403SCE05574868 regards devaraj V [protected]

Respected Board, I have elaborated My query in details and have sent repetitive emails to the below mentioned email ids it is being paid a deaf ear to and the kind of profile i hold it becomes to difficult to remove time from my daily work life an sit an write to theses people and have regular follow ups. A detail of the Case in email are appended here with for your perusal From: NIKHIL J. /FIN/HO HQC/MGR Sent: Thursday, May 14, 2015 11:10 AM To: 'vishalratanlal.[protected]@bassindia.com' Cc: 'Harmesh Suri'; 'Nishant Bhosale'; 'Jayesh Panchal'; 'Sanjay Vishwakarma'; 'ANIL GAYADIN'; 'msk.[protected]@yahoo.com' Subject: RE: LOAN APPROVED - NIKHIL JETHANI- NOT INFORMED/EXPLAINED THE CHARGE OF Rs 10000. Mr Rajput, I am yet to hear an explanation as to my email dated April 18 2015. I am really surprised to see the way you people here are dealing with grievances created by you and on top of it a courier is handed over to the building watchman of HDFC LIFE Policy no CP000053, Which has a Clause 12 is totally in Conflicts to what was told by you when I had confronted you on what is this charge of Rs10, 000/-(after I was charged) you had clearly said “that this charge is for a protection that incase there is a loan default the policy will pay it off and its is very beneficial as to tomorrow if something happens to me the is will pay off the loan” to which I remember telling you that it may be beneficial and securing yourself and I do not see this of any use and why wasn’t I Informed of this by you and why was Shweta also kept in the dark on this as I wouldn’t opt for Bajaj if the following was disclosed to me . Going further all details in the nomination schedule are incorrect . I HAVE ALREADY BEEN VERY CLEAR AND IT IS A EASTABLISHED FACT THAT I WAS CHARGED WITHOUT ANY EXPLAINATION AND THUS ANY KNOWLEDGE GOING FURTHER YOU DID NOT EVEN HAVE THE COURTESY INFROM ME AND WHEN CONFRONTED YOU DID NOT BOTHER TO APLOGISE AND GET THIS RECTIFIED . Here now I have been literally slapped with a policy pushed and sold on me without Informing me. After reporting the same there is no action taken to look in this. I have receive a policy that conflicts to the statements made by you when confronted and the trail email followed. The approach when of the employee I spoke was very casual and now I strongly feel no one of you is bothered or is too way over confident that what can a one person do and nothing will happen. I am really feeling very unsecure as to all the documents that you have taken my signatures on kindly send scan copies of all with you . This is a clear ridicule of the big brand name that you are associated with and taking an advantage of which you people are not bothered to attend to the mental agony caused by Bajaj Fin Serve. Thus it is a clear case of Cheating fraud and misrepresentation of facts for your personal gains and completion of Monthly targets. I am sure that going further you people will excel and go beyond all levels of causing misery to people who take loan thinking of the brand name. I want an immediate action take an Apology given along with the Wrongly charged money refunded to me (as there is nothing to investigate here It is a open and a shut case), failing which I will have to proceed to the Consumer Forum without prejudice to other options available to me and the same shall be at your cost and consequences, which you may please take a note of. Nikhil Jethani (M.B.A - L.L.M) │Manager - Legal HO │Blue Dart Express Limited Blue Dart Center, Sahar Airport Road, Andheri (East) Mumbai 400 099, India. ' [protected]/ ' [protected] '+91 [protected] │ F +[protected]│* [protected]@bluedart.com| www.bluedart.com Follow us on www.facebook.com/bluedart.official From: NIKHIL J. /FIN/HO HQC/MGR Sent: Wednesday, April 29, 2015 11:56 AM To: 'vishalratanlal.[protected]@bassindia.com' Cc: 'Harmesh Suri'; 'Nishant Bhosale'; 'Jayesh Panchal'; 'Sanjay Vishwakarma'; 'ANIL GAYADIN'; 'msk.[protected]@yahoo.com' Subject: RE: LOAN APPROVED - NIKHIL JETHANI- NOT INFORMED/EXPLAINED THE CHARGE OF Rs 10000. Mr.Ratanlal This is with reference to our conversation on[protected] and assurance given by you to sort this in 24 hours, since the time has lapsed I want to just put things in black and white here . Firstly, I haven’t been informed a bit about this Rs.10, 000 being charged, you did not bother to explain this. I clearly remember you telling me that all I can get is a sanction of 5 lkh only and there was no mention of Rs.10, 000, see the bifurcation also loan amount states 5 lk only and that too if you See you email it is addressed to Mr shinde and not my name which clearly establishes that you just forwarded a quotation/sanction of some other person without even amending the loan amount and name. This act of yours came to light only when I saw the portal of bajaj showing loan of Rs.5, 10, 000/- . The processing fee on the portal shows Rs.0? This is a intentional act on your part and please do not take defence here stating that I was marked on the email and details were okayed as details were misrepresented to me . You were clearly aware that I had other means such as Kotak, Citi and private loan( Document can be produced to support this) and you were aware of the same but you insisted that I hold on as you have Rs.0 foreclosure feature and I trusted you and waited but you never mentioned of a charge of Rs.10, 000 at all, this is unethical on your part. I hereby affirm that had I been told about this Rs 10, 000 Charge I would not have taken loan from bajaj at all and this is an established fact which even Miss Shweta would agree. EVEN SHE WASN’T BRIEFED ABOUT THIS LOAN PROTECTOR CHARGE BY YOU. This is professional misconduct on your part. It is an established fact that you have already charged me Foreclosure in the name of Some Loan protector that too without highlighting it or bringing to my knowledge. Providing half/no information is misrepresentation and this case is a perfect example of it. If a lay man is given a copy of the Writ petition to be filed in the High court one who is a regular and pro in the field(Lawyer) would definitely have to explain him as to what the contents exactly mean in spite of the lay man knowing the case as the document involves certain complex legalese. In the same way you are bound by duty to inform me of the Charge . I have taken many unsecured loans and this is the first time I am coming across this and the same Appears to be a Rude Shock. By doing this you have just shattered my trust in dealing with Bajaj finance . Continuance of this type of act would tarnish the image and goodwill of the brand Bajaj. I want this problem fixed and do not want any charge(insurance) failing which shall be left with no option but to find a solution to my problem . Looking forward for a positive response from your management . Nikhil Jethani (M.B.A - L.L.M) │Manager - Legal HO │Blue Dart Express Limited Blue Dart Center, Sahar Airport Road, Andheri (East) Mumbai 400 099, India. ' [protected]/ ' [protected] '+91 [protected] │ F +[protected]│* [protected]@bluedart.com| www.bluedart.com Follow us on www.facebook.com/bluedart.official Vishal Rs 5, 10, 000 ????? APPROVAL WAS OF 5 LK only as confirmed by you. WHAT IS THE EXACT CLULATION of Charges as IT SHOWS Rs.0 processing fee on the portal and Advance Emi of rs.2432 ??? pls explain this . WHY WAS I NOT INFORMED OF THIS Kindly Explain the discrepancy in the amount do correct me if I am wrong . Pls see the screen shot below and check the trail . Just explain me what is this loan protector explain and how does this work. Nikhil Jethani (M.B.A - L.L.M) │Manager - Legal HO │Blue Dart Express Limited Blue Dart Center, Sahar Airport Road, Andheri (East) Mumbai 400 099, India. ' [protected]/ ' [protected] '+91 [protected] │ F +[protected]│* [protected]@bluedart.com| www.bluedart.com Follow us on www.facebook.com/bluedart.official From: NIKHIL J. /FIN/HO HQC/MGR Sent: Saturday, April 18, 2015 10:03 AM To: 'vishalratanlal.[protected]@bassindia.com' Cc: Harmesh Suri; Nishant Bhosale; Jayesh Panchal; Sanjay Vishwakarma; ANIL GAYADIN Subject: RE: LOAN APPROVED - NIKHIL JETHANI Vishal Firstly correction in my Name and Secondly I have mentioned the nominee details below in the trail. I thank you for the efforts that you have put in and appreciate you prompt action hope funds get credited as discussed. Nikhil Jethani (M.B.A - L.L.M) │Manager - Legal HO │Blue Dart Express Limited Blue Dart Center, Sahar Airport Road, Andheri (East) Mumbai 400 099, India. ' [protected]/ ' [protected] '+91 [protected] │ F +[protected]│* [protected]@bluedart.com| www.bluedart.com Follow us on www.facebook.com/bluedart.official From: vishalratanlal.[protected]@bassindia.com [mailto:vishalratanlal.[protected]@bassindia.com] Sent: Friday, April 17, 2015 6:36 PM To: NIKHIL J. /FIN/HO HQC/MGR Cc: Harmesh Suri; Nishant Bhosale; Jayesh Panchal; Sanjay Vishwakarma; ANIL GAYADIN Subject: LOAN APPROVED - NIKHIL JETHANI Dear Mr.SHINDE, Congratulation!!! We are pleased to inform you that your loan application has been sanctioned below and please find the commercial for the same. For any query kindly feel free to call me on – Mob : [protected] Loan Amount 500000 Emi 12000/- ROI 14.50(On Reducing method Special approval from 19.99% to 14.50%) Processing Fee 1.80% (Special Approval from 4.99% to 1.80% plus service tax 12.36%) Tenor 60Months Loan Protector ( LI + HI) 10000(This amount will converted into Emi and added back to your loan amount) Stamp Duty Charges NIL Verification Charges NIL Credit Card FREE Bajaj Finserv Emi Card Free Loan Deductions : Processing Fees& Services Tax 12.36% 10315/- Financial Fitness Report (F.F.R.) NIL/- Broken Period Interest Per Day As applicable EMI Date : 02nd of every month.. The advantages and benefits offered by our products will be by far the best that is currently available in the industry. · 0% ( Zero) Foreclosure & Part payment {6 time in a calender year} after 1st EMI (Best in industry): Please Note : All other banks / Financial institutions have a lock in period of 6 to 12 months and applicable foreclosure charges. Flexi Loan ( If Booked under Flexi Loan – as per applicable rate) :(FLEXI MIN ROI IS 15.25%) - No Limit for making part payment.( you can do min part payment of Rs 100 to full loan amount) - First Part payment can be done after 72 hours of disbursement. - Part payment done is booked as dropline OD which can be withdrawn till the loan is active. - Part payment will reduce your EMI and can be done online only. Request you to kindly acknowledge the mail with nominee details for further process. NOMINEE NAME:- Pooja Nitinwar DATE OF BIRTH:- 25/12/1985 RELATIONSHIP:- Wife Sanction Condition: All Verification to be positive & TVR at permanent address. We have our dedicated customer service team who shall be your first point of contact for any request or grievance that you may have. We request you to avail this service facility so that you can avoid visiting our branches or trying to reach us though other modes. Our service email id is [protected]@bajajfinserv.in . In case you do not get a satisfactory resolution you can write to our Grievance Redressal team [protected]@bajajfinserv.in. If you feel your issue has not been addressed by above channels you can write to [protected]@bajajfinserv.in We are committed to resolve your query /grievance in 48 hours, else we assure you a call back. Thank you for choosing Bajaj Finserv Lending as your financial partner for your lending needs. We do believe that we offer superior product offerings that will best serve your need. Regards, Vishal DISCLAIMER: This message, including any attachments may contain proprietary, confidential and privileged information for the sole use of the intended recipient(s), and is protected by law. If you are not the intended recipient, please notify the sender immediately and destroy all copies of the original message and attachments, if any. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. Email System prohibits and may take steps to prevent their information systems from being used to view, store or forward offensive or discriminatory material. If this message contains such material, please report it to [protected]@bassindia.com. Please ensure you have adequate virus protection before you open or detach any documents from this transmission. From: NIKHIL J. /FIN/HO HQC/MGR Sent: Saturday, April 18, 2015 10:03 AM To: 'vishalratanlal.[protected]@bassindia.com' Cc: Harmesh Suri; Nishant Bhosale; Jayesh Panchal; Sanjay Vishwakarma; ANIL GAYADIN Subject: RE: LOAN APPROVED - NIKHIL JETHANI Vishal Firstly correction in my Name and Secondly I have mentioned the nominee details below in the trail. I thank you for the efforts that you have put in and appreciate you prompt action hope funds get credited as discussed. Nikhil Jethani (M.B.A - L.L.M) │Manager - Legal HO │Blue Dart Express Limited Blue Dart Center, Sahar Airport Road, Andheri (East) Mumbai 400 099, India. ' [protected]/ ' [protected] '+91 [protected] │ F +[protected]│* [protected]@bluedart.com| www.bluedart.com Follow us on www.facebook.com/bluedart.official From: vishalratanlal.[protected]@bassindia.com [mailto:vishalratanlal.[protected]@bassindia.com] Sent: Friday, April 17, 2015 6:36 PM To: NIKHIL J. /FIN/HO HQC/MGR Cc: Harmesh Suri; Nishant Bhosale; Jayesh Panchal; Sanjay Vishwakarma; ANIL GAYADIN Subject: LOAN APPROVED - NIKHIL JETHANI Dear Mr.SHINDE, Congratulation!!! We are pleased to inform you that your loan application has been sanctioned below and please find the commercial for the same. For any query kindly feel free to call me on – Mob : [protected] Loan Amount 500000 Emi 12000/- ROI 14.50(On Reducing method Special approval from 19.99% to 14.50%) Processing Fee 1.80% (Special Approval from 4.99% to 1.80% plus service tax 12.36%) Tenor 60Months Loan Protector ( LI + HI) 10000(This amount will converted into Emi and added back to your loan amount) Stamp Duty Charges NIL Verification Charges NIL Credit Card FREE Bajaj Finserv Emi Card Free Loan Deductions : Processing Fees& Services Tax 12.36% 10315/- Financial Fitness Report (F.F.R.) NIL/- Broken Period Interest Per Day As applicable EMI Date : 02nd of every month.. The advantages and benefits offered by our products will be by far the best that is currently available in the industry. · 0% ( Zero) Foreclosure & Part payment {6 time in a calender year} after 1st EMI (Best in industry): Please Note : All other banks / Financial institutions have a lock in period of 6 to 12 months and applicable foreclosure charges. Flexi Loan ( If Booked under Flexi Loan – as per applicable rate) :(FLEXI MIN ROI IS 15.25%) - No Limit for making part payment.( you can do min part payment of Rs 100 to full loan amount) - First Part payment can be done after 72 hours of disbursement. - Part payment done is booked as dropline OD which can be withdrawn till the loan is active. - Part payment will reduce your EMI and can be done online only. Request you to kindly acknowledge the mail with nominee details for further process. NOMINEE NAME:- Pooja Nitinwar DATE OF BIRTH:- 25/12/1985 RELATIONSHIP:- Wife Sanction Condition: All Verification to be positive & TVR at permanent address. We have our dedicated customer service team who shall be your first point of contact for any request or grievance that you may have. We request you to avail this service facility so that you can avoid visiting our branches or trying to reach us though other modes. Our service email id is [protected]@bajajfinserv.in . In case you do not get a satisfactory resolution you can write to our Grievance Redressal team [protected]@bajajfinserv.in. If you feel your issue has not been addressed by above channels you can write to [protected]@bajajfinserv.in We are committed to resolve your query /grievance in 48 hours, else we assure you a call back. Thank you for choosing Bajaj Finserv Lending as your financial partner for your lending needs. We do believe that we offer superior product offerings that will best serve your need. Regards, Vishal DISCLAIMER: This message, including any attachments may contain proprietary, confidential and privileged information for the sole use of the intended recipient(s), and is protected by law. If you are not the intended recipient, please notify the sender immediately and destroy all copies of the original message and attachments, if any. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. Email System prohibits and may take steps to prevent their information systems from being used to view, store or forward offensive or discriminatory material. If this message contains such material, please report it to [protected]@bassindia.com. Please ensure you have adequate virus protection before you open or detach any documents from this transmission.

This is GANAPATHY KESAVAN ARUNTHUTHIYAR having EMI Card No. [protected] which was expired on 05/14, till then awaiting for fresh renewed EMI card, but your organisaiton not delivered nor intimated any messages, so please revert back for this request.My mobile number is [protected]/[protected]

Hi, I have applied for personal loan in Bajaj Finserv. I got the confirmation SMS for loan sanctioned and loan disbursement on 30th Apr. After followup with executive i got information that loan will be credited within 3 working days. Now on 13th May i got letter for loan account emi date details which starting from 2nd June. But still my loan amount not yet credited.

I did'nt get any info or msg in my mobile that i have to pay this emi so i thought i cleared this loan and i failed to keep balance in my savings account...

Baja finserv is wantedly bounced my loan ecs without informing me...This will make my good will bad and i am so much depressed hearing its bounced...

Thi will spoil my career so bajaj finserv have to do something to save me from cibil...Its a big shame for me and i need bajaj finserve to help me from this issue...

Name: d.Deshakumar
Mob : [protected]
A/c/ no.4030cd04208770

Hi All, I got an Loan Approval Email on 2nd May, 2015 from "[protected]@bajajfinserv.in" in my Office Email ID as well as in my personal ID. This email received after collecting all required documents from me and I got repeated calls from Rohit Kumar <rohit.[protected]@bajajfinserv.in> that the Loan Amount will be credited to my Salary/Savings account by EOD, 6th May, 2015. Then he again confirmed that it will be done or 9th May. Today is 12th May 2015 and still the Amount is not credited to my Salary/Savings account. The guy is not even picking up the phone LOAN DETAILS: LAN: [protected] Customer Name: AYAN BISHNU Mobile No.: +[protected] Approved Loan Amount: INR3, 00, 000.00 Executive: Rohit Kumar <rohit.[protected]@bajajfinserv.in> Supervisor: Himanshu Mishra <himanshu.[protected]@bajajfinserv.in>

Hi, I have a major concern with the consumer loan I took recently to purchase an IFB washing machine. In the consumer form I signed, the EMI date was mentioned as 5th of every month. However, without any communication, Bajaj presented the ECS on 2nd of May instead of 5th. Why was I not informed? Why did the consumer loan form I signed have a different date from the date of deduction? Please let me know how you can resolve this. I am hoping you will resolve this at the earliest and not force me to escalate it further. My number for communication is [protected]. CONSUMER DURABLE 4040CD08544118 Shubhra

I HAVE PURCHECED NEW SAMSUNG REFIDGERETOR AND BABAJ FINSERV EXCUTIVE INFORM TO RECIVED CARD TO AFTER THREE EMI PAID BUT STILL FOUR EMI PAID BUT CARD NOT RECIVED SO PLS RESOLV MY COMPLAIN ASAP... MY LOAN ACCOUNTS NO : 4280CD07031150 MY CONTECT NO :[protected] NAME: HUSENI VOHRA

Hello, I, Mukesh Ratnani had purchased the LG refrigerator and Toshiba LED from Channa Electronics (Rakesh Electronics) Shalimar Bagh, Delhi. It was partially financed by Bajaj Finserv. The installment was decided Rs. 8287 for eight months. The installment was auto deducted from my Axis saving bank account in month of april 2015 correctly. Now, the concern is the extra amount of Rs. 6250 has been deducted extra in the month of May 2015 along with amount 8287. The bajaj finserv account numbers are 4010CD08007844 and 4010CD08008247. We have checked with Bajaj finserv company they denied that there is no transaction showing in their account. Then we contacted Channa electronics, they are also saying that per their account with Bajaj finserv, there is no extra transaction showing with amount 6250. It's been 8 days, there is no status from both organisation. Please help us to get the amount of 6250 back. Awaiting for positive and prompt response. Thank you. Regards, Mukesh Ratnani

after getting the phone on the emi card, after paying a downpayment ideally the emi should start after 2 month. before the due there was no calls...but today since 5 hours i am gettinf 15 calls asking me to make the payment... where and for what these people are harassing since morning even though i informed i will do it till eve because i am attending a marraige.. still the same continously... was it not the finance companys responsiblity to call prior and inform about the glitches happen during the time of processing the loan amount...

Dear Sir / Madam, I have not applied for any loan. But then also i am receiving Emails from [protected]@bajajfinance.com. My Email Id is [protected]@gmail.com and it is linked with a User Id[protected]. Request you to please do the needful and oblige.

HI I am Prashant Patil from andheri. i have complaint with bajaj finserv EMI card no [protected] and i have 3 emi's running. I am not happy with bajaj finserv services because bajaj guys are seriously Harassing me. I have the receipt which clearly mention i already paid my Rs 690 on 07-04-15 but still bajaj finserv recovery guys are calling me 10 times every day for same i realy fed up with you guys.And every time i am giving them same info still they are saying we don't have details give us 1 more time. And on 02-May-15 bajaj finserv guys have crossed the line. bajaj finserv agents are calling me since morning saying "Sir aap ka emi due ho gaya payment kab karoge ?" when i said " aaj toh 2nd may due kaha hua ?" agent said "woh hame nahi malum aap ke account me bals nahi tha isliye emi bounce ho gaya toh abhi aap ko payment karna padega jaldi abhi aap woh kaise bhi karo" i mean whats wrong with bajaj finserv people those guys are going to charge me for bounce charges and late payment charges still guys act like we have done a crime that our emi is bounce. i already spoke to bajaj finserv cust care agent few months back for date change he said thats not possible but every month still 7th day emi will deduct automatically if you keep sufficient balance Now tell me if my salary comes on between 1-7 every month depend upon holidays which i cant control then why cant you guys understand. Even after that i am paying bounce charges and late payment charges without any complaint. So i have only 1 request sort out this issue as soon as possible because i am not going to pay my any emi's until this issue is solved. for bajaj finserv And i want EMI conformation on mail or direct contact no to bajaj finserv's ansrable authority because in my company while doing work answering mobile is strictly not allowed. So in case I missed your call i can able to call back without wasting my time on IVR which never works . And i am also sending 1 mail to consumer fourm for same. Note: checked attachment for recipt of Rs 690 and screenshot of my bajaj Emi account which saying i missed 2 payments i cant understand that also. Prashant Patil [protected] / [protected]. timing weekdays between 1pm -2pm or after 6pm on weekends 10 am to 5 pm.

To, Business head- Business loans Bajaj finserve limited . 6-3-891 & 892, Belvedere Building 4th Floor, Raj Bhavan RoadSomajiguda, Hyderabad – 500082 Su subject : complaint against recovery agents/collection agents of bajaj finserve for HARASSMENT and GUNDA GIRI . Further the above mentioned subject kindly note that I am G.AMARENDAR WOKING AS A DENTAL SURGEON IN THIS FIELD FOR for 5 years. In the due course of my HOSPITAL business I was offered business loan from BAJAJFINSERVE Financial services and I have availed the same. Also I have been paying them promptly for the past 13 MONTHS . BAJAJFINSERVE LOAN ACCOUNT : 4000DL01408578 The above said loan is business loan with equated monthly installment. I have been promptly paying the installments till last month(MARCH 2015) and due to the health issues of mine and in my family, my business has come down drastically and I am facing a severe cash crunch due to which have not been able to pay the EMI payment this month on a prompt time. When things were going bad I had informed to assistant manager mr.sreedar (assistant manger for business loans) and his team members, for the time of a 1 month maximum . and they are no where concerened about my family health condition and my condition . inspite of pleasing for several times they are threatenening me, and harassing my family with abusive language and mental agony to pay a 1month EMI. they are ruining my reputation at all the places . I cleared my 40% of EMI 63399rs. Out of which I paid 20000, amount even though where I was in a totally effortless less condion due to my illness and family health condition. Not even considering my profession I had to attend the customer calls of bajaj almost 70 to 80 calls and 100 messages with replies everyday leaving my patients and my family .as you know patients are the only source for my income . recovery people started coming to my residence without any intimation when I came to Bangalore for my financial and hospital work for my parents treatment . mr.sreedar(mob.[protected]) making the recovery person srinivas to stand infront of my residence whole day and spoiling my social image wid my neighbourhood, we requested the person to come inside my home and sit, he dint listen as per his superior guide line mr.sreedar. it was so embarrassing in my family to face this sort of situation when neighbours enquiring this issue with parents where their health condition is in poor state. I responded each and every call of the bajaj management, when driving also as I coudnt attend the call some how I managed and sent them a reply taking help of my accompanied brother . requested the bajaj recovery people in a very pleasing manner sir . But so sorry to say dat I had to listen a very abusive response from mr.sreedar and team, . They humiliated me and never shown us the identity and tortured my family wid abusive words .They stating that 99 banks are different and only bajaj is different . This is nothing what you are experiencing the consequences would be unimaginable if you don’t pay the EMI. SO IF I DON’T PAY THE EMI DUE TO MY FINANCIAL CRUNCH, THEY ARE READY FOR ANY ILLEGAL OPERATION TOO. RBI guidelines for all the banks sir. They tried to make me understand that bajaj is a monopoly business family . The wonder is they never treated me like a customer, I am still facing them like an accused criminal . The words from Mr.sreedar when arrived in a drunken state to my place on 2nd may 8.30pm spoke to my brother in a very abusive language and yelling in my colony intentionally to the top of his voice, literally to make my neighbour to watch the caliber of bajaj revovery people . I my brother could not even react to these and then he started threatening my brother saying that I have not even experienced 50% of damages he can possibly cause. Its no where in the LAW written that a 1MONTH EMI due will cause “ SENTENCE TO DEATH “ . May 3, 15 SUNDAY around 11.00 am he came with 5 people in a car and rushed in to my house when only parents are at my home threated my family and my father as he a co-appliicant not even considenring as they already know their health condtion is bad . They created a horrible situation today at home and make my parents suffered to tears . as I was helpless on phone requesting several times that I will come and make the payment and for very short time permission for making the payment . here I am attaching ( AUDIO RECORDING ) the sensible words from your manager sreedar and the threatenings of your bajaj management . Their approach towards the collection is totally illegal and has put me in to a tremendous amount of fear and mental agony. I am sure you are aware of the fact that in situation like this bajaj should approach the honourable courts to legally recover money and obtain the necessary court directions for recovery of the payment due. Instead of collecting money legally and following the guidelines for recovery laid down by the Reserve bank of India, bajaj have resorted to illegal ways to recover money which is totally against the law. Hence I would kindly request your good self to please take appropriate action against the said collection agents of bajaj and save me from them. We have decided to file criminal case against the so called above mentioned recovery persons . Thank You.

HI I am Prashant Patil from andheri. EMI card no [protected] and i have 3 emi's running. I am not happy with your services because you guys are seriously Harassing me. I have the receipt which clearly mention i already paid my Rs 690 on 07-04-15 but still your recovery guys are calling me 10 times every day for same i realy fed up with you guys.And every time i am giving them same info still they are saying we don't have details give us 1 more time. And on 02-May-15 you guys have crossed the line. Your agents are calling me since morning saying "Sir aap ka emi due ho gaya payment kab karoge ?" when i said " aaj toh 2nd may due kaha hua ?" agent said "woh hame nahi malum aap ke account me bals nahi tha isliye emi bounce ho gaya toh abhi aap ko payment karna padega jaldi abhi aap woh kaise bhi karo" i mean whats wrong with you people you guys are going to charge me for bounce charges and late payment charges still guys act like we have done a crime that our emi is bounce. i already spoke to you cust care agent few months back for date change he said thats not possible but every month still 7th day emi will deduct automatically if you keep sufficient balance Now tell me if my salary comes on between 1-7 every month depend upon holidays which i cant control then why cant you guys understand. Even after that i am paying bounce charges and late payment charges without any complaint. So i have only 1 request sort out this issue as soon as possible because i am not going to pay my any emi's until this issue is solved. And i want EMI conformation or direct contact no to your ansrable authority because in my company while doing work answering mobile is strictly not allowed. So in case I missed your call i can able to call you back without wasting my time on IVR which never works . And i am also sending 1 mail to consumer fourm for same. Note: checked attachment for recipt of Rs 690 and screenshot of my bajaj Emi account which saying i missed 2 payments i cant understand that also. Prashant Patil [protected] / [protected]. timing weekdays between 1pm -2pm or after 6pm on weekends 10 am to 5 pm.

HI I am Prashant Patil from Andheri mumbai. EMI card no [protected] and i have 3 emi's running. I am not happy with your services because you guys are seriously Harassing me. I have the receipt which clearly mention i already paid my Rs 690 on 07-04-15 but still your recovery guys are calling me 10 times every day for same i realy fed up with you guys.And every time i am giving them same info still they are saying we don't have details give us 1 more time. And on 02-May-15 you guys have crossed the line. Your agents are calling me since morning saying "Sir aap ka emi due ho gaya payment kab karoge ?" when i said " aaj toh 2nd may due kaha hua ?" agent said "woh hame nahi malum aap ke account me bals nahi tha isliye emi bounce ho gaya toh abhi aap ko payment karna padega jaldi abhi aap woh kaise bhi karo" i mean whats wrong with you people you guys are going to charge me for bounce charges and late payment charges still guys act like we have done a crime that our emi is bounce. i already spoke to you cust care agent few months back for date change he said thats not possible but every month still 7th day emi will deduct automatically if you keep sufficient balance Now tell me if my salary comes on between 1-7 every month depend upon holidays which i cant control then why cant you guys understand. Even after that i am paying bounce charges and late payment charges without any complaint. So i have only 1 request sort out this issue as soon as possible because i am not going to pay my any emi's until this issue is solved. And i want EMI conformation or direct contact no to your ansrable authority because in my company while doing work answering mobile is strictly not allowed. So in case I missed your call i can able to call you back without wasting my time on IVR which never works . And i am also sending 1 mail to consumer fourm for same. Note: checked attachment for recipt of Rs 690 and screen shot of my bajaj Emi account which saying i missed 2 payments i cant understand that also. Prashant Patil [protected] / [protected]. Time weekdays between 1pm -2pm or after 6pm on weekends 10 am to 5pm.

ave bought samsung A.c through bajajfinserv lending account number 465BAL00001487... with this finance ur company agent startd an accidental insurance policy which account no is 4650CD00001486.. through E.c.s all emi for 11months of period was duly paid except last final instalment which got bounce bcz of some bank techincal error... never mind ur company employee came to my home for remaining amount as A.c instalment was Rs2250, accident insurance emi was Rs380 which in total is Rs2630 which i gave ur company agent in CASH and he gave me receipt n said to me ur loan emi for both loans are now over... bt ur company employees play a trick and took 2250 as a.c e.m.i last instalmnt but Rs380 which i gave for accidental insurance e.m.i was took as penalty for last E.c.s not transfer..this loan account is ended on 8/12/2012.. from that time till yesterday no phone call from ur bajajfinserv has come to me to tel me tht last emi of accidental policy we treatd as penalty.. bt today suddenly some fraud call obviously from ur COLLECTION TEAM came to me that i m an advocate and u have to pay rs 4700 for ur last emi including penalty... then again some1 cal me and use cheap words n said pay tht amount today itself.. i m goine to file an F.I.R against bajanfinservlending and legal action taken, if my problem is not been solved in next 48hrs and that gunda cheap calls must be stop right now.. my actual amount to be paid is Rs380 bt bajajfinserv asking to pay 4700rs.. as 380rs was also not my fault still i m ready to pay tht bt not a penny more than that..And mind u from 2012 to 2015 nt a single cal, msg, mail came to tel me tht i have some amount remaining to be paid..this fraud is been done just to increase n bigger the amount of rs380 to 4700rs by adding penalties... total fraud... kindly revert me soon as possible my email id is [protected]@yahoo.com mob-[protected]

We had purchased a Bluestar AC from a local dealer on 11 months installments financed by Bajaj Finserv. Loan Account No.: 4030CD08493126 The Bajaj Finserv executive at the dealer had taken all the required documents and cheques and ECS mandate form. On the first installment becoming due, we got the following email from Bajaj Finserv : ECS mandate rejected by your bank, pls submit a fresh mandate form and cancelled chq to our branch to regularize future EMI's to avoid CIBIL impact. We are trying to pay the first EMI online but there is no provision of paying online through RTGS or NEFT or Net Banking till the time your installments are overdue. No lending company or bank is offering such less online services. Today is my due date if tomorrow they are charging overdue fee then its not accepatable.. Bajaj Finserv team should allow the online EMI due payment via net banking for consumer durable loans etc. Kindly resolve this issue ASAP.

MY CUSTMER ID IS 15402830 MY NAME IS PANKAJ KUMAWAT I HAVE BOUGHT A SAMSUNG REFRIGIRATER ON EMI FROM BAJAJ FINANCE ON[protected].. I SAY NO FOR THE EXTENDED WARRENTY TO THE BAJAJ FINANCE REPRESNTATIVE. THAT TIME BUT NOW I GOT A MASSAGE THAT I HAVE EXTENDED WARANTY FOR THAT REFRIGIRATER..WHAT IS THIS..?? ITS NOT BEING RPOFESSIONAL..I WANT TO CANCLE THIS EXTWNDED WARRENTY MY EMI WILL BE START FROM[protected].. SO DO IT FAST.