Bajaj Finserv Complaints & Reviews

To, Business head- Business loans Bajaj finserve limited . 6-3-891 & 892, Belvedere Building 4th Floor, Raj Bhavan RoadSomajiguda, Hyderabad – 500082 Su subject : complaint against recovery agents/collection agents of bajaj finserve for HARASSMENT and GUNDA GIRI . Further the above mentioned subject kindly note that I am G.AMARENDAR WOKING AS A DENTAL SURGEON IN THIS FIELD FOR for 5 years. In the due course of my HOSPITAL business I was offered business loan from BAJAJFINSERVE Financial services and I have availed the same. Also I have been paying them promptly for the past 13 MONTHS . BAJAJFINSERVE LOAN ACCOUNT : 4000DL01408578 The above said loan is business loan with equated monthly installment. I have been promptly paying the installments till last month(MARCH 2015) and due to the health issues of mine and in my family, my business has come down drastically and I am facing a severe cash crunch due to which have not been able to pay the EMI payment this month on a prompt time. When things were going bad I had informed to assistant manager mr.sreedar (assistant manger for business loans) and his team members, for the time of a 1 month maximum . and they are no where concerened about my family health condition and my condition . inspite of pleasing for several times they are threatenening me, and harassing my family with abusive language and mental agony to pay a 1month EMI. they are ruining my reputation at all the places . I cleared my 40% of EMI 63399rs. Out of which I paid 20000, amount even though where I was in a totally effortless less condion due to my illness and family health condition. Not even considering my profession I had to attend the customer calls of bajaj almost 70 to 80 calls and 100 messages with replies everyday leaving my patients and my family .as you know patients are the only source for my income . recovery people started coming to my residence without any intimation when I came to Bangalore for my financial and hospital work for my parents treatment . mr.sreedar(mob.[protected]) making the recovery person srinivas to stand infront of my residence whole day and spoiling my social image wid my neighbourhood, we requested the person to come inside my home and sit, he dint listen as per his superior guide line mr.sreedar. it was so embarrassing in my family to face this sort of situation when neighbours enquiring this issue with parents where their health condition is in poor state. I responded each and every call of the bajaj management, when driving also as I coudnt attend the call some how I managed and sent them a reply taking help of my accompanied brother . requested the bajaj recovery people in a very pleasing manner sir . But so sorry to say dat I had to listen a very abusive response from mr.sreedar and team, . They humiliated me and never shown us the identity and tortured my family wid abusive words .They stating that 99 banks are different and only bajaj is different . This is nothing what you are experiencing the consequences would be unimaginable if you don’t pay the EMI. SO IF I DON’T PAY THE EMI DUE TO MY FINANCIAL CRUNCH, THEY ARE READY FOR ANY ILLEGAL OPERATION TOO. RBI guidelines for all the banks sir. They tried to make me understand that bajaj is a monopoly business family . The wonder is they never treated me like a customer, I am still facing them like an accused criminal . The words from Mr.sreedar when arrived in a drunken state to my place on 2nd may 8.30pm spoke to my brother in a very abusive language and yelling in my colony intentionally to the top of his voice, literally to make my neighbour to watch the caliber of bajaj revovery people . I my brother could not even react to these and then he started threatening my brother saying that I have not even experienced 50% of damages he can possibly cause. Its no where in the LAW written that a 1MONTH EMI due will cause “ SENTENCE TO DEATH “ . May 3, 15 SUNDAY around 11.00 am he came with 5 people in a car and rushed in to my house when only parents are at my home threated my family and my father as he a co-appliicant not even considenring as they already know their health condtion is bad . They created a horrible situation today at home and make my parents suffered to tears . as I was helpless on phone requesting several times that I will come and make the payment and for very short time permission for making the payment . here I am attaching ( AUDIO RECORDING ) the sensible words from your manager sreedar and the threatenings of your bajaj management . Their approach towards the collection is totally illegal and has put me in to a tremendous amount of fear and mental agony. I am sure you are aware of the fact that in situation like this bajaj should approach the honourable courts to legally recover money and obtain the necessary court directions for recovery of the payment due. Instead of collecting money legally and following the guidelines for recovery laid down by the Reserve bank of India, bajaj have resorted to illegal ways to recover money which is totally against the law. Hence I would kindly request your good self to please take appropriate action against the said collection agents of bajaj and save me from them. We have decided to file criminal case against the so called above mentioned recovery persons . Thank You.

HI I am Prashant Patil from andheri. EMI card no [protected] and i have 3 emi's running. I am not happy with your services because you guys are seriously Harassing me. I have the receipt which clearly mention i already paid my Rs 690 on 07-04-15 but still your recovery guys are calling me 10 times every day for same i realy fed up with you guys.And every time i am giving them same info still they are saying we don't have details give us 1 more time. And on 02-May-15 you guys have crossed the line. Your agents are calling me since morning saying "Sir aap ka emi due ho gaya payment kab karoge ?" when i said " aaj toh 2nd may due kaha hua ?" agent said "woh hame nahi malum aap ke account me bals nahi tha isliye emi bounce ho gaya toh abhi aap ko payment karna padega jaldi abhi aap woh kaise bhi karo" i mean whats wrong with you people you guys are going to charge me for bounce charges and late payment charges still guys act like we have done a crime that our emi is bounce. i already spoke to you cust care agent few months back for date change he said thats not possible but every month still 7th day emi will deduct automatically if you keep sufficient balance Now tell me if my salary comes on between 1-7 every month depend upon holidays which i cant control then why cant you guys understand. Even after that i am paying bounce charges and late payment charges without any complaint. So i have only 1 request sort out this issue as soon as possible because i am not going to pay my any emi's until this issue is solved. And i want EMI conformation or direct contact no to your ansrable authority because in my company while doing work answering mobile is strictly not allowed. So in case I missed your call i can able to call you back without wasting my time on IVR which never works . And i am also sending 1 mail to consumer fourm for same. Note: checked attachment for recipt of Rs 690 and screenshot of my bajaj Emi account which saying i missed 2 payments i cant understand that also. Prashant Patil [protected] / [protected]. timing weekdays between 1pm -2pm or after 6pm on weekends 10 am to 5 pm.

HI I am Prashant Patil from Andheri mumbai. EMI card no [protected] and i have 3 emi's running. I am not happy with your services because you guys are seriously Harassing me. I have the receipt which clearly mention i already paid my Rs 690 on 07-04-15 but still your recovery guys are calling me 10 times every day for same i realy fed up with you guys.And every time i am giving them same info still they are saying we don't have details give us 1 more time. And on 02-May-15 you guys have crossed the line. Your agents are calling me since morning saying "Sir aap ka emi due ho gaya payment kab karoge ?" when i said " aaj toh 2nd may due kaha hua ?" agent said "woh hame nahi malum aap ke account me bals nahi tha isliye emi bounce ho gaya toh abhi aap ko payment karna padega jaldi abhi aap woh kaise bhi karo" i mean whats wrong with you people you guys are going to charge me for bounce charges and late payment charges still guys act like we have done a crime that our emi is bounce. i already spoke to you cust care agent few months back for date change he said thats not possible but every month still 7th day emi will deduct automatically if you keep sufficient balance Now tell me if my salary comes on between 1-7 every month depend upon holidays which i cant control then why cant you guys understand. Even after that i am paying bounce charges and late payment charges without any complaint. So i have only 1 request sort out this issue as soon as possible because i am not going to pay my any emi's until this issue is solved. And i want EMI conformation or direct contact no to your ansrable authority because in my company while doing work answering mobile is strictly not allowed. So in case I missed your call i can able to call you back without wasting my time on IVR which never works . And i am also sending 1 mail to consumer fourm for same. Note: checked attachment for recipt of Rs 690 and screen shot of my bajaj Emi account which saying i missed 2 payments i cant understand that also. Prashant Patil [protected] / [protected]. Time weekdays between 1pm -2pm or after 6pm on weekends 10 am to 5pm.

ave bought samsung A.c through bajajfinserv lending account number 465BAL00001487... with this finance ur company agent startd an accidental insurance policy which account no is 4650CD00001486.. through E.c.s all emi for 11months of period was duly paid except last final instalment which got bounce bcz of some bank techincal error... never mind ur company employee came to my home for remaining amount as A.c instalment was Rs2250, accident insurance emi was Rs380 which in total is Rs2630 which i gave ur company agent in CASH and he gave me receipt n said to me ur loan emi for both loans are now over... bt ur company employees play a trick and took 2250 as a.c e.m.i last instalmnt but Rs380 which i gave for accidental insurance e.m.i was took as penalty for last E.c.s not transfer..this loan account is ended on 8/12/2012.. from that time till yesterday no phone call from ur bajajfinserv has come to me to tel me tht last emi of accidental policy we treatd as penalty.. bt today suddenly some fraud call obviously from ur COLLECTION TEAM came to me that i m an advocate and u have to pay rs 4700 for ur last emi including penalty... then again some1 cal me and use cheap words n said pay tht amount today itself.. i m goine to file an F.I.R against bajanfinservlending and legal action taken, if my problem is not been solved in next 48hrs and that gunda cheap calls must be stop right now.. my actual amount to be paid is Rs380 bt bajajfinserv asking to pay 4700rs.. as 380rs was also not my fault still i m ready to pay tht bt not a penny more than that..And mind u from 2012 to 2015 nt a single cal, msg, mail came to tel me tht i have some amount remaining to be paid..this fraud is been done just to increase n bigger the amount of rs380 to 4700rs by adding penalties... total fraud... kindly revert me soon as possible my email id is [protected]@yahoo.com mob-[protected]

We had purchased a Bluestar AC from a local dealer on 11 months installments financed by Bajaj Finserv. Loan Account No.: 4030CD08493126 The Bajaj Finserv executive at the dealer had taken all the required documents and cheques and ECS mandate form. On the first installment becoming due, we got the following email from Bajaj Finserv : ECS mandate rejected by your bank, pls submit a fresh mandate form and cancelled chq to our branch to regularize future EMI's to avoid CIBIL impact. We are trying to pay the first EMI online but there is no provision of paying online through RTGS or NEFT or Net Banking till the time your installments are overdue. No lending company or bank is offering such less online services. Today is my due date if tomorrow they are charging overdue fee then its not accepatable.. Bajaj Finserv team should allow the online EMI due payment via net banking for consumer durable loans etc. Kindly resolve this issue ASAP.

MY CUSTMER ID IS 15402830 MY NAME IS PANKAJ KUMAWAT I HAVE BOUGHT A SAMSUNG REFRIGIRATER ON EMI FROM BAJAJ FINANCE ON[protected].. I SAY NO FOR THE EXTENDED WARRENTY TO THE BAJAJ FINANCE REPRESNTATIVE. THAT TIME BUT NOW I GOT A MASSAGE THAT I HAVE EXTENDED WARANTY FOR THAT REFRIGIRATER..WHAT IS THIS..?? ITS NOT BEING RPOFESSIONAL..I WANT TO CANCLE THIS EXTWNDED WARRENTY MY EMI WILL BE START FROM[protected].. SO DO IT FAST.

I missed to pay a emi for April month, an uneducated bajaj finserv employee(Name: Murali[he told, but i don't know the real name], Phone number: [protected], [protected], bangalore) called me and asked me to pay the emi, i informed him that i will pay the emi on 30th April. He was calling me and disturbing me on 29th April, i was at a meeting at that time, so i asked him to call me later in a text message, later he used lot o[censored]nwanted rude and bad words in mobile text message, around 2PM i called him and told him i will make the payment on 30th April, immediately he started to talk bad words at me. I am having all his text messages with me and i have recorded all his calls. He is telling me that he is going to come to my house and [censored] my wife, mother and sister. Does that fellow knows the meaning for the word [censored]. I have all his messages and 30min of 5 different voice recordings, this is really bad. I am going to make this as a big issue. I am planning to spread this in media. Please give me your executive email id i will send all the text SMS and voice recordings of that fellow, after that you take a decision. Please don't send this fellow to collect the emi to girl customers. He is very very bad. He don't know how to behave to the customer. He is telling the customer as a beggar, he don't know proper English also.

I needs a personal loan and i tried to apply online but my state Kerala was not there i asked this through mail but response and leave it.After that your customercare executive called me and said we will gave u loan and its approved 1, 08, 000 also she talked about the emi details and said ur executive will come and collect the documents but no one came i was waiting in my office.So i called to trivandrum office then they said we are unable to give you its not in our geographical area.Is this is the way towards a customer.I was your regular customer and u called me and said loan is approved then telling NO...so irritating.I complained through mail several times but no response[SR number--SRN02882426, SRN02943072, SRN02970873].After that i posted in your fb page u said gav ur contact number we wil resolve it soon i gave u my details u didnt contact even a single time.After that u said new loan is approved again no response check ur fb posted by RATHEESH J.Yesterday again asked my contact number but no response.I didnt expect such bad way of approach to your customer.I called your customercare she doesnt approach in a good manner.Please take necessary action for atleast this complaint and approve my personal loan... RATHEESH J [protected]

MY name is H N Sridhar i got Loan From Bajaj Finserve My loan A.c No - 4040PL00072807 and also i cleared all EMI but some bouncing charges has pending but some one called me from bajaj finance customer care and scolding to me and my wife in bad word and also i paid 6324 as bouncing charges

RESP. AUTHORITY... REGARDING ABOVE SUBJECT THIS IS TO INFORM YOU THAT I ( DR.SANJEEV SHAH ) HAS TAK EN DL (LOAN TYPE ) ACC. NO. 4180DL09069708 FROM YOUR COMPANY BEFORE 20 DAYS AND I GOT YOUR LETTER OF MONTHLY EMI STATEMENT .AS MENTION IN LETTER THERE IS A LOAN AMOUNT OF RUPEES 1242559 ATUALLY I APPLIED FOR ONLY 1200000. RUPEES 42559 OF INSURANCE HAS BEEN CHARGED WITHOUT MY PRIOR INFORMATION AND I CLEARLY TALK WITH YOUR REPRESENTATIVE THAT I DONOT NEED INSURANCE. REGARDING SIGNATURE OF AGREEMENT YOUR REPRESENTATIVE NOT MENTION ABOUT REQUIREMENT OF INSURANCE IS MUST OTHERWISE I REALLY DENY FOR INSURANCE. INSURANCE CHARGE THAT IS MENTIONED THAT IS BECAUSE OF WITHOUT MY PERMISSION AND INFORMATION. AS PER MY KNOWLEDGE YOUR REPRESENTATIVE HAS DONE FRAUD WITH ME REGARDING INSURANCE CHARGE.I REQUEST YOU TO REFUND OR CANCEL MY INSURANCE CHAGE OTHERWISE I WILL NOT PAY YOUR EMI ON 2 JUNE. THIS IS MY THIRD LOAN WITH BAJAJ IN THREE YEARS..INSURANCE OF MY PREVIOUS TWO LOAN IS STILL CONTINUED. THAT YOU AN CHECK IN FROM MY PREVIOUS RECORD..HOPE FOR POSITIVE RESPONSE.. PL. DO AS EARLY AS POSSIBLE BEFORE 2 JUNE... THANKS

DEAR SIR IM THE CUSTAMER FOR UR COMPANY I HAVE NOT TAKEN THE LOAN I HAVE CAME MESSAGE AS U SHOULD PAY NEXT MONTH EMI . KINDLY SLOVE MY PROBLEM .CANCEL MY LOAN. I GOT THIS LOAN NUMBER .4030CD08874233 THANKS&REGARDS SANTHOSH.N

Hi I am Hem Kumar Sharma .on 3 April 2015 I did online payment from my credit card ( Rs 299) for EMI card and requested to send on my residential address updated with company, which avail me Rs 50, 000 loan amount.The company was sending me numerous times the sms for the same.Email form receipt also received. While calling the Customer service department the Call Disconnecting every time and more over the feed back link also shows feedback already received .( I havent given any feedback yet) link below to register your feedback - http://bflloans.force.com/BFeedbackPage?cID=a1o90000000ZLoh&csId=[protected]...⇄ HEM KUMAR SHARMA Transaction Reference No. CCMP[protected] Date and time 03/04/2015 14:34:29 Amount Paid 249 Status SUCCESS After waiting for 12 days i send e mail to bajaj on April 12 'for which i got the following reply on April 15, 2015 Dear Customer, Thank you for writing to us at Bajaj Finserv and showing interest in EMI Card facility. We appreciate your interest in choosing Bajaj Finserv as your financial partner. Unfortunately, at this point, we are unable to process your EMI Card application in line with our credit policy. We request you to provide us scanned copy of the receipt of payment of EMI card fees to validate our records and refund the same. For any further clarifications, call us on our toll free no –[protected] or write to us at [protected]@bajajfinserv.in Bajaj Finserv assures you its best service, always. Yours sincerely, Bajaj Finance Ltd. EMI card not received Transaction Reference No. CCMP[protected] I did the need full and requested to refund my money, which is not done yet i have all the email now the company sending me copy paste reply every time whenever i send email i havent received EMI card, nor i want any emi card now. i want my money back. in every email they send stating that the card was sent across to you by Speed Post Courier service on 13/04/2015 by Airway bill num – EK[protected]IN. i have checked there is no card send

You guys are ridiculous. Employees dont have knowledge of nothing. Cant understand the customer problem. Have a really bad attitude towards customers. In simple word you are nothing I forgot my emi card pin n it got blocked so the retailer told me 2 go 2 the office so i visited the thane branch but they even didnt helped me instead r saying that i have to talk to tha area manager n he il reset my password i asked them who he is they said they dont knw that so basically i didnt gt my issue resolved i wanna give you guys a feedback that please educate your employees about you company and make sure if someone is visiting the branch you guys cooperate and do the needful your employees themselves dont know what exactly needs to be n one more thing whenever i try 2 tok to the customer service when i dial the number i don't get any response from the customer service i can only hear is the ivr playing thats it. And i dont the employees who sit in the office i dont know what attitude they ate having i mean they think as if they are the chairman of the company they dont at all care wht problem the customer is facing. I dont even know that i am gonna get a reply for this post or not but u guys are pathetic.. Dont have common sense that each and every query can b solved if the customer visits the branch but instead they say that i have to visit the retailers shop again. I[censored] are alive please reply me accordingly. If you cant then don't give the commitment saying you are there for the customers...

The company send a message or call to my mobile number.the message is"Dear Customer your loan NO. 4000CD00088189 is due amount 63816 pls at online or bajaj/axis branch as it will effect your CIBIL Rating for help call;-[protected]" But sir this loan number and amount is not taken by me. please take action in this matter and he also call me again and again today and tease me.

Dear Sir/Madam, This is to bring to your kind notice that Mr. Sachin Sadhu Veer has given my details for reference against personal loan from your organization. The same was without my consent, I was completely unaware about this transaction. Surprise to receive a recovery call from your end since last week, on receiving the said call i my self approached the borrower who reportedly has referred my name to your organization. May I know whether you have any process for confirmation for reference verification? You may please kindly note that since i do not know the subject borrower, the question of giving surety or reference for any transaction does not arise. Your recovery calls are disturbing me for no fault of my self. You are requested to immediately take a note of the afore said complaint and the corrective steps to restore my peaceful routine. Any further trouble on this account may constraint me to initiate suitable action against you. Regards, Varsha Patil [protected]

Hello sir

my sis got some products financed and till now all payments done.

This is back two years ago.

Now when i tried to get NOC from Bajaj Finserve, they said u cannot get NOC becoase Insurnce amount not paid.

I have neither asked for insurnace, not got any, nor did they send any insurance documents till date.

My questions is where were they for two years...and can any company provide insurance benefit without the premium being paid.


Please provide me wiht NOC asap as my dues toward the product financed is clear

My loan number is 437BAL00018197

Took a loan from bajaj finance . The EMI payments were not linked to my bank account . The reason given to me for this was that initially the documentation was not done completely which is not my fault. Your executives were aware that my documentation was incomplete but still tried to obtain emi amount from my bank account. Since the tie-up to my account was not done everytime you hit my account for the emi sum it causes a loss of rs 500 to me. I would like to be refurbished for the same. When i discovered what was happening i submitted required documents to your executive Jyoti(+91-[protected])but she behaved very badly with me. She refused to submit my documents and insulted me with unsavoury words and said that i should keep incurring loss of money as she wont do the needful and submit documents. This behaviour is completely unacceptable. I would like to be refunded for the amount and action to be taken against jyoti because of her poor behavior which reflects badly on Bajaj FInance.

Hi i m paresh salvi from badlapur., i taken personal loan from bajaj finance, but due to my financial condition i m not able to pay emi, i not done this intentionaly, its happen because my financial condition is became worst...i get call from ur requary agent for sattlement option, i say i m ready for sattlement in 30000 thousand final amount that i manage to arrange, hi said ok...but in sattlement letter we give 62, 200/- in which u have to pay only 30000 and remaining we deduct this amount from insurance...but when i confirm from thane branch they said this is not possible...so this is my request that i m ready to pay 30000/- for sattlement agains my personal loan...so plz reply me..i m already very disturbed, so plz give me option. Regards paresh salvi loan account 5770PL03872195 mob [protected]

two days before i purchased a AC and financed by bajaj finserv lending and today i recd the mail that bajaj is not collecting any type of processing fees but at the shop bajaj official took the processing fees in cash of rs 1070.. so i would like to know that is this fees is collected by bajaj or not? Regards pawan gupta [protected]

bajaj finance collection agent using abusing language while coming for collect pending emi, . this has happened twice . after given them date to call and collect executive is using abusive language chutiya samaj ke rakha hai kya . want to take action against such excecutive..