Bajaj Finserv Complaints & Reviews

Hello, My name is Sumit Kumar and I am a resident of New Delhi. I'd like to register a complaint against the fraudulent transaction / forgery done by Bajaj Finserv people on my name. I'd explain the whole incident here. I took a Samsung Refrigerator almost 2 years back and got that amount converted into 10 equated installments through Bajaj Finserv. I paid off the entire amount as per the stipulated time frame and the loan was over well within 10 months. THAT IS THE ONLY DEALING THAT HAS HAPPENED BETWEEN ME AND BAJAJ FINSERV. Now, suddenly out of nowhere, almost 1 month back, I received a call from some Bajaj Finserv call center stating that Congratulations Sir, your loan has been approved. I told them very clearly that I have not applied for any loan and you must have dialed a wrong number and the call was disconnected. I didn't pay heed to it and thought that it was just a wrong number but I was proved so wrong when I got a follow up message on January 28th 2015 that my BFL CD loan has been booked with the Loan Number - 4010CD07469776 for Rs. 37, 405.00 and my first EMI would be due on March 2nd for Rs. 3741. This was enough for me to get baffled and I immediately called up the customer care center for Bajaj Finserv and let me tell you reaching there is a task in itself. I spoke to some Mahesh from the unit and explained him the entire thing. He told me a wonderful story that Bajaj had issued an EMI card on my name and delivered it to my permanent address and someone with the name Ankita received it as well. Now, I don't have anyone with that name in my family. Moreover, I was not sent any communication about the delivery of this so called EMI card. He also told me that this card was used at some Reliance store for purchasing a Samsung LED and now the EMI is due for that product. I was literally shocked at such poor handling of a financial instrument by Bajaj people and then approving a loan without even authenticating it, not even asking for a valid ID proof. I think Bajaj really needs to revisit its handling procedures. Anyway, Mahesh told me that this issue would be investigated and resolved within 5 working days. The service request number provided was SRN02456391. I waited and got a call from Ms. Sita from the investigation wing and again she asked a hell lot of questions and I had to explain everything to her as well. She told me that she'd get back to me on priority which never actually happened. I waited and waited and then finally called up the Customer Care Center again on Feb 10th. This time I spoke to Mr. Parag and explained my story again and as expected he was of no help either. He transferred my call to someone from the escalation unit and with an awful lot of frustration I had to repeat myself yet again to him, that guy told me that this fraudulent loan would be cancelled within 3 working days and I'd receive an update about it as well. And as I rightly expected this never happened again. Today also I tried reaching up the Bajaj people but it never connected to a Customer Service Representative. Now, my questions to Bajaj people are - -How could you even issue an EMI card on my name without my consent ? -How could you deliver a financial instrument issued on my name to someone without my consent and even authenticating her and my ID at that address ? -How was this transaction approved and was not investigated when I told specifically that I didn't even apply for a CD Loan ? -How was this loan approved without my signature and a valid ID proof ? -How can you guys present an ECS into my bank account without my consent ? the consent that I signed 2 years back was only for that transaction. -Why can't you guys revert on time and resolve an issue which is impacting a consumer heavily/adversely ? -Why don't you guys realize that because of your mistake, someone's CIBIL records can go for a toss and he'd suffer absolutely unnecessarily ? I request the owners of this forum to please take/facilitate necessary actions against Bajaj Finserv and help me get rid of this mess. And to Bajaj Finserv, this better get resolved now as this has really frustrated me to my core and if it doesn't stop right away, I'd be compelled to take help of a legal consultant and filing a case against your organization in the Indian court of law. Sumit Kumar +91 [protected] New Delhi

Dear Sir, Today I have seen all the document onsite and for some documents are signed wrongly without knocking my knowledge i.e., some discrepancy observed. So if in future any issue raise than I will never responsible for that and I will never pay any single rupee extra for any issue. With Best Regards, Guru Prasanna Paul Customer ID: 16529972

hi, This is manisha Jeram Gohil. My CD loan application SF20402980. Kindly send me customer ID & EMI Card no on my mail id is [protected]@ymail.com. & Kindly send me my loan details on same email id. I[censored] have any query u can call me on [protected]. Thanks, Manisha

Sir, I have Purchased a Cell Phone (LG G3 STYLUS) on 08/01/2015. The price of the phone is 18, 000/- and the down payment is supposed to be 6000/- but i paid 8000/- in advance. The dealers informed me that my EMI would reduce to Rs.1250 instead of Rs.1500. But two days after my purchase i received an email from FINSERV that i have only paid Rs.6000 as down payment and my EMI is Rs.1500. I have called the concerned person at bajaj finserv and replied that this is a processing error and it will change to Rs 1250. But Rs.1500 was deducted from my account for my first EMI.
I am completely totally unhappy with their service. I want the EMI amount changed and refund of the extra money debited from my account. Please do something about this.
Loan account number: 449SCE07318591

Hello, I took home loan of Rs 41.00 Lacs from Bajaj through Andromeda (DSA) because Andromeda confirmed me that they will refund my processing fee (Rs. 6150.00) over email and phone. However it’s going to be 2 months now and Andromeda has not refunded my processing fee yet. I have been following up with them for so many days but they haven’t refunded my processing fee yet. I even tried to escalate this matter to the CEO (Mr. V. Swaminathan) and Senior V.P (Raoul Kapoor) of Andromeda but I have not got any response from them as well. I think this matter is of no concern for Andromeda. I feel cheated as Andromeda has not refunded my processing fee even after confirming it over email. Below is the summary of events: Thu, Dec 18, 2014 - I received confirmation email from Vijay Majumdar | Vice President | Andromeda Sales & Distribution Pvt. Ltd. | that my processing fee amount of Rs. 6150.00 would be refunded after my transaction is executed. Saturday, Dec 20, 2014 - Property registration was done. Sun, Dec 21, 2014 – I confirmed over email to Andromeda Vijay Majumdar | Vice President | Andromeda Sales & Distribution Pvt. Ltd and Lokesh Juneja that I have done Property Registration and requested to refund my processing fee. Thu, Dec 25, 2014 – After following up with Andromeda over phone, I sent the required documents for them to refund my processing fee (PAN, Cheque, Address proof). Wed, Jan 14, 2015 – I resent the above documents as requested by Andromeda on my follow up. After several calls and follow up, they didn’t refund my processing fee. Tue, Feb 3, 2015 – I escalated this matter to the CEO and Senior VP of Andromeda. Tue, Feb 3, 2015 – Vijay Majumdar Vice President | Andromeda Sales & Distribution Pvt. Ltd first time replied to mail email that my cheque amount of Rs 5535 is released and handed over to relationship sales manager Lokesh Juneja. But Lokesh refused to give me the cheque as he claimed that I have to pay Rs. 2000 first for the legal documentation, etc. I was never told about any such amount at the time of processing and now after almost 2 months they have started to claim it. Lokesh in a very unprofessional way said that he will give me the processing fee cheque only if I will pay him Rs. 2000. Tue, Feb 3, 2015 – I replied the same over the email. I also asked about why the cheque is of the amount Rs. 5535 (Rs. 1375 less than the actual amount I paid). Wed, Feb 4, 2015 - – Vijay Majumdar Vice President | Andromeda Sales & Distribution Pvt. Ltd replied over email that after TDS deduction the amount is Rs. 5535. Also he said Andromeda has already given the cheque to Lokesh and I need to follow up with him. Wed, Feb 4, 2015 – I replied saying that I have not received this cheque then what is the benefit of releasing this cheque. It was only after Mr. Vijay Majumdar Vice President’s email confirmation on behalf of Andromeda when I went ahead and took the Home Loan via Andromeda. As far as TDS is concerned, I asked Andromeda to send me the TDS certificate as well. Mon, Feb 9, 2015 – I waited for 4-5 days and did follow up again. I also told Andromeda, Lokesh has returned the cheque to the company and requested them to send to my residential address. But no one has replied to that email yet. Wed, Feb 11, 2015 – I waited for 2 more days and asked them to revert over email and let me know the status of my processing fee. I have still not received any update and still waiting for my processing fee to be refunded. - Udit Chadha

Hai im prakash from salem. My cust id.18056294.
I take a loan from ur office,
And also take an insurance (Medical insurance)
For ur kind information from ur executives, still im not receive any insurance forms, but ur side take a one month emi also,

Please check that, emi card also im not yet it. But your executives told 20 days to receive the insurance document and emi card also, now im not receive any one from your office,

Pls check that, and sent it immediately .
Thank you
[protected]

Hi, I had taken a consumer load with loan account number CD4000CD007016CD. The load was to end February but I foreclosed it on January 31, 2014 after making the final EMI with payment reference number BICI[protected] and also got a mail for the closure of the loan account. My EMI used to debit on 5th of every month and it did not debit on 5th Feb 2015 as I thought I had made the payment and closed it successfully as I also received a confirmation through mail. But on February 7, 2015, they debited my account with Rs 2974 via ECS again as EMI. I tried reaching them through phone but I got to know they do not offer customer service at all for the loan I took and now I am left with no option. Whether they will credit the amount back and when, I do not know. Please help as I need the money now and I do not have any other way to contact these people.

I have sent a courier on 6th Feb for Mohali, today is 11th Feb still its not delivered on the mentioned address, your employees are saying that it has miss routed to Ambala, from mohali...this is so pathetic even after this the managar of your Mohali Branch Mr Ashwani is abusing and saying "HUME NAHE PATA, KARLO JO KARNA HAI" This is wat the company is all about first they don't pick the calls and after picking calls they are reverting like this, I don't know how u people manage to send courier for long distances and overseas, its totally ridiculous now I am calling them in Shimla branch also but they are not reverting back, I will surely take this issue to consumer court. The Docket number is K[protected].

Hi I have made a payment for a emi card in Bajaj Finance but the did not delivered the card and when I have inform them about this the said we are investigating the matter and soon contact me by. The payment was done on 28/01/2015 and time is 21:00:34 and today is 10.02.2015, till date neither I have received the card nor a refund and the worst part after shooting four to five mail they are not responding to my mail as well nor calling me as they promise me that they will call me in 48hr.

Hii this is dharma tripathi from lucknow i have purchased a smartphone through my bfl card my 1st installment not withdrawn by ECS instead of i have sufficient balance i m having, I want to knnow why thats happened i m customer since 3 years, your executive came to me and taken that amount cash, and after that now my card is inactive tell me the reason and please activate it as soon as possible. Thanking You Dharma Tripathi [protected]

Dear sir I am humble request to you that I have Buy Washing machine OF SUMSUNG Company-19300 Rs at PMP Electronics.When i bought this machine your employee Mr dipak guide me your Monthanly EMI IS 1930 Rs for 10 Month.And Then your company send mail to my mobile for conformation of 1930 RS.BUT My Account diduct 2053 RS So I reques to check this and Recover this money. Here i have lot of follow up office but they are not give me proper answer. So please take immediate action.Othewise On your message proof I will take action as government policy. My detail Are as bellow Rohit Patel Loan Account No- 4180CD07199647 Mobile No- [protected] Email Id- [protected]@rediffmail.com

hello sir I had been already paid for EMI card for Rs.399.00 online gateway on 31/1/2015 but when i checked your site detail for issue of EMI card charges then there are shown EMI Card value for Rs.249 only for lifetime.I wanna to know why you deduct Excess Rs.150 from your EMI Card fee which is mentioned on your site.Kindly refund my excess rupees and send me EMI card dispatch detail immediately. till day no response from company and no emi card is received after so many emails to company.

Dear sir, our construction equipment loan number :4030CE00126825.EMI number no.35, Dated;05/02/2015. our cheq bonused.so i how to repayment the EMI.our local Bajaj Finserv banker not interest the claim the payment.please as soon as possible please call him cell;[protected] name;venkatesan.s.

Dear Bajaj Finance Team, I had one consumer loan with the reference number is 4040CD00511047. I took the loan on August 2013 and 15 October 2013 I chose option for Foreclosure option online and I pay 23.233. So Its should we close on the November onward. But in a statement its showing overdue charge 150. May I know reason for that. And my 23.233 its showing on payable at 23 January 2015. Please clear my doubt as soon as possible. Before taking any legal action. Thanks

Hi, I am having one loan from bajaj finance and my loan due date is 5th of every month. Due to some problem I count make the payment on time. I tried to do the payment on 2nd of feb 2015 and amount got deducted from my iob account but i got the failure notification from bajaj saying transaction was failed. Hence i had to make one more transaction using the same account and it was again declined.l. but my failed transaction amount has not been credited to my account yet. I have been calling bajaj finance customer care and they are not bothered to answer the calls.

My CD loan acc no is: 410DDF03688409. On 14.01.2015 I hv foreclosed my loan by paying. Rs 16640. EMI is, till being deducted. Kindly arrange to refund it. ( Deduction of 7th emi, ) and issue NOC. Also arrange to update my loan status.

Dear sir,

I have purchased washing machine on[protected] through your finance. For eight months EMS. The last installment
is also cleared in the month of January - 2015, However I did not get NOC so-far


Hence, you are humbly requested kindly provide NOC as early as possible.


Your instant action is highly obliged.

thanking you


k. govinda raju,
medical record officer,

res. no. TYPE-II, "B" 218
SGPGIMS, CAMPUS,
RAIBARELI ROAD,
LUCKNOW.

M.NO.[protected]

I have received call from Bajaj finance for the Home Loan. They have taken scanned KYC documents & gave approval for 30 lac for Home Loan. As per their communication, I have to do NEFT to their A/c Rs 60856/- as advance EMI of two Months then they will deposit the 30 lac as a loan to my a/c. They refuses for Loan approval letter on their letter head. Their email is [protected]@financier.com & their contact Nos are [protected], [protected], [protected], [protected], [protected].

i am trying to call to you cutomer care executive but there was no option to talk with you cutomer executive my card satus showing outstanding bal of rs38652 and i completed my all loan there are 3 loan which is already completed still it shows out standing bal of my 12660511

Hi Team, My Name is Kartheek Maradani and i purchased 3 items using Bajaj Finserv Loan. My EMI start date is 5 Aug 2014 and the deductions from my ICICI Salary account have been started in time. But in the customer portal the EMI start date is showing as 5 Sep 2014 and it is wrong. Please correct the information in my loan details accordingly. Loan Details : Name - Kartheek Maradani Experia User ID[protected] Registered Mobile number - [protected] Loan Numbers - 4000CD04007758 / 4000CD03998879 / 4000VS03464266