| Address: Mumbai City, Maharashtra |
Dear team,
This is a second interaction with you, I have full faith in your decisions, Sir I have taken a Finance from Baja Finserve for LED . Their representative was based out of Croma outlet CBD Belapur. This is not first time that I had availed their services, I had taken a finance for Washing Machine.One the basis of my prior record they had also provided me their Bajaj Finerve Paltinum Card. If a customer has this card he/she do not have to submit any documents that is what they claim. When I went for purchase of LED from Croma outlet, I was recommended that I can also have finance facility from Bajaj Finserv, I told the representative of Croma that I do have their Platinum Card. So I was introduced to Bajaj Finserv representative, he looked at my Card, and he said that I need not have to submit the document, and my loan was approved on the spot, he filled up the form on the basis of the details that they had of my prior loan...but I was not aware that the person will key in wrong details...and now what has happened is that they have submitted wrong details to my bank, they have given my Name as Naresh Kan instead of Naresh Kanwar...and they have also submitted wrong bank account details, please tell me how a bank can honour payment after submitting wrong details, the payment remains uncleared and they started calling saying that my EMI has been outstanding, their recovery agent started harassing every now and then, on 20th November they called me and asked for my detail on the phone and they ensured on the phone that I will not be levied any default charges and my EMI will starts from 2nd December'2013...but sir these details were not updated in their record...and their representative keeps on calling every now and then and ask for the outstanding...today they had crossed all the limit..they had send a recovery agent to my house and abused my family for non-payment of dues...Sir you only tell me... they have done the mistake why my and family being harassed...sir my name has been defamed...and it is not tolerable by any citizen who have a good image.I would request you to help me...
Aug 13, 2020
Complaint marked as Resolved
At the outset, please accept our apologies for the inconvenience caused. To help us expedite the process of resolution of your query, could you please share your loan account number with us?
With regards,
weCare
Bajaj Finserv Lending