Bajaj Finserv Complaints & Reviews

Sir,

I had applied for the Bajaj Finserv Standard Chartered Platinum Credit Card on 4th October 2013 as your executive had come to my place and I had submitted the necessary documents. I was informed that I would get a ref no within 7days and the card if approved will be delivered within 15 days.
I also got a verification call from your end on 08th October 2013 from the following no. [protected].

Later on till date i have not received any message stating the status of my application.
I would like to know the status of the same.

I hope that this shall suffice the purpose and would help you to trace my application.

Looking forward for the positive reply from your end.

Your's faithfully,

Ishan N Shah

Hi their. My name is sam from Chennai. I am having bajaj pulsar 135cc lsi 2010 model bike . Recently on September 2013- 28 i have given this vehicle for a complete engine service and to change major parts in the engine. I was charged rs 8721rs for the services alone. But the service was not upto mark. Today my bike started giving the same trouble. I have all the proper bills with me . I wanna file a case against that bajaj dealer (Anbu bajaj, Taramani, Chennai ) How can I do that.. Regards Sam Subin [protected] [protected]@gmail.com

Dear Official, As on August-13 i bought a camera at Reliance Digital showroom here in chennai via Bajaj Finserv Limited, At the time of filling the form, i asked the executive to make the EMI date to be 8th of every month he said ok and asked me to sign on a couple of pages. After i bought the product i came to know the EMI date is 2nd and not 8th. In this regards i emailed/spoke with bajaj finserv several times telling them that i was not told that the EMI date is 2nd of everymonth, The representative with bajaj finserv were rude and were not co operative at all. I insisted them several times that i was bajaj finserv's executive's fault due to i am being cheated, There are kept on saying they cannot do anything. The first EMI was on September, As on 22nd august i sent the below email [protected][protected][protected][protected][protected][protected][protected][pr...⇄ Dear Bajaj finance, When i purchased the camer with the loan#4030CD00271773 i was told that the emi due date would be 8th of every month, However when i chekced online it shows my due date as 2nd of every month. Please note my salary gets credited only as on 5th of every month, Hence please change my due date to 8th of every month immediately. Only then my bank account will have sufficient balance for your EMI. If you fail to do this then i am not responsible for payment delay. Hope you would clear this before september-13. Please email me back and let me know the status ASAP. Thanks [protected][protected][protected][protected][protected][protected][protected][pr...⇄ As on 5th September the first EMI was deducted, hence i thought for october also the EMI is gonig to be deducted only as on 5th, However as on 3rd of this month they have debited my account and due to no balance the cheque has bounced, i called bajaj finserv and complained that it was due to their fault that my checque has bounced as well as my cibil score is affected, they simply disconnected the call and went off, even with email they are saying they cannot change the date. Hence i am here to get some help from you. Kindly take necessary action. Thank you in Advance Mohideen

I availed consumer durables loan from Bajaj Finserv Lending for a TV purchase from LULU mall. I was informed a 0% EMI with Rs 250 processing fee. Butthey added a new lic called as BALIC against me for an amount of 1416 without my knowledge. I wrote to their customer care multiple times. I never got a satisfactory response from them even after visiting their office here at Cochin. I dont want to get robbed. These cheaters has misused the documents I have given for a consumer loan.

Dear Sir/Mam, With due respect, I want my loan account statement of proposal number-L2WDHB01826884 of name Chanchala Kumari which you can send me in my e-mail account į.e [protected]@gmail.com. I will be thankful to you for your this act.

i bought a A.c. on dec 2008 from a shop and in kolkata and choose bajaj finace for loan, rhe emi was set for 8 mnths @ rs.1667/month for 8 mnths, i have paid all my emi in august 2009.my salary goes directly to the bank as i'm a government employee.all the emi deduction have been done by the bank. now the problem is that is in January 2008 they didn't deducted the emi amount but on 16 February 2009 a agent of bajaj finserv lending came and collectd the emi amount in cash and gave me a recipit for it with all the details.the rest of the 7 emi's were allm paid by the bank.now after 4 years they are sayin that u haven't paid your january emi and we will also charge interest on it. but i hav paid all my emi's and have got prove of the recipit that the agent gave me and also all the emi deduction form my account in myb pass book... can they really charge any interset because i hav paid all my emi's.

Recently I purchased a LG LED television from Tata croma, JP Nagar, Bangalore. The TV was worth 28,000 for which I made a downpayment of Rs.8,000 and the balance of Rs.20,000 was taken as a loan from BFL. However, when I received my login id and pw from BFL to access customer portal (experia), to my surprise the loan amount was shown as Rs.28,000 and EMI as Rs.2,334 instead of Rs.20,000 and EMI Rs.1,667 respectively. BFL did charge my account directly with the wrong EMI. In the interim, I have sent many communications to BFL via customer portal regarding this mistake but no response. The only was left for me was to hold the second instalment so that BFL would reach me for collection and that's when I could get the issue resolved. As planned BFL executives started reaching me on mobile and at my residence for collection. None of them were having any clue on the transactions and they were only concerned about collecting the instalment. In turn, I was advised by them that I should contact their branch here in Bangalore if I want to get the issue resolved though they have goofed-up. I pity the organization. Recently I walked into the CROMA shownroom where the purchase and loan transaction was made and met Mr.Gopi who was very adamant to say that BFL numbers was accurate. I was forced to explain Gopi as if I was explaining a primary school kid on numbers. Gopi's debate was that the initial downpayment of Rs.8,000 was adjusted towards advance EMI. It was sounding so illogical since 8,000 was not summing upto any number of EMIs. Finally after a prolonged debate, Gopi did raise a request on their official portal for a change in loan amount and EMI details. Its been 3 days and I haven't heard yet from BFL. I have logged onto the customer portal at 11:45 AM today to take a snapshot of the contents which is attached. BFL may make a change on the portal since they own and manage it. SOA (statement of account) shows that BFL has charged Rs.350 towards bouncing charges. From my point of view, holding the payment was the only way left since they weren't responding to calls or communications. Charging an EMI more than the due amount is illegal and BFL has already done it in my first instalment. My concern now is that - 1. BFL has to refund the excess EMI charged in first instalment. 2. BFL has to reverse the Rs.350 debited towards bounce charges. 3. BFL has to ensure that this falsified transaction will not happen in future with any of their customers. 4. Most important is that the bouncing has caused me reputational/credential damage to me and I demand BFL to compensate accordingly at the earliest. 5. BFL has to take responsibility, mention their mistake with CIBIL and ensure it is not impacting my credibility. 6. I demand BFL an apology letter detailing the erroneous transaction since that would be a base document for me to suffice the bounce transaction in my bank statement. I'm reachable on [protected] if you need any further information or details. Regards, Raghunath

I have Bought a BAJAJ PULSAR 150 from showroom on 26/04/2013 Registration next day i realized that when a pot hole or speed breaker of 4-5 inch at the speed of 10-15 KM/Hr comes in the way then the bike hits the ground and when i ride a pillion ride the literally i have to stand on my feet so that bike don't hit the ground i have shown this problem to the showroom works manager he said we cannot help you in this problem you have to complaint for this to Bajaj Auto we cannot help you in this matter. Please Help me in this problem. I have rerularly logged a complaint to Bajaj regarding the problem 5 to 6 times but still they have not turnedup with the solution and i have asked atleast 30 Bajaj 150 DTSI owner all are facing the same problem. Its seems that i have bought a bicycle for 75,000.00 Rupees. PLEASE HELP REGARDING THIS. My Bike NO. UP32EV5860 Regards Zafar Chaudhary

Dear All I'd like to let you know that I have a consumer durable loan a/c no. 4040CD00443844 with bajaj finance ltd., which i have closed with an outstanding amount of Rs 13328. The irony is I am asking for the NOC from their end regarding the closure of loan, no response / no communication has so far been made from their end. While calling them, a voice message says that," there is no customer care representative assigned to my Mobile no." I am not sure what exactly would be the mode of communication needs to be made with them. Please advise. Mrityunjoy [protected]

I have not applied for any loan from Bajaj Finserv lending, nor have i received any documents of the loan nor any amount. However, I keep on getting SMSs stating user ID and password and EMI details. When i try that user id to find what it is, it never worked. I thought it as some technical glitch, but today I received a collection call. This is pure harrasment. I tried calling on the customer care number provided in Sms,on website and the number provided by the collection agent. None of the numbers provide me any information, customer service representative does not come over the call. Loan account number told to me is 5800cd00057752. Close this account and send me an NOC ASAP

I, R.Marudra Rao employee of Visakhapatnam Steel Plant took Rs. 36,000/- as a consumer loan (loan A/C no: 4080CD[protected] for Sony LED TV in August 2011. The ECS payment is fixed for 9 equal instalments which already recovered from my salary account in SBI, Steel Plant branch in Visakhapatnam. The loan is cleared in the month of July, 2012. But the ECS request towrads loan recovery is not stopped from you. As a result the bank has recovered Rs. 1200/- from my savings A/c as a penalty for ECS non-payment charge from past 12 months(Rs. 100/month). So, I request you to stop sending ECS recovery request and send me loan clearance certificate at the earliest.

It looks like Bajaj finance (bajaj finserve) are looking at customers these days as if it is the 70s era. I had purchased 3-4 A/C's 4 years back from Vijay Sales, Mumbai. On their persistence, we purchased them on finance through Bajaj Finserve on a 1 year loan. But after 15 days of it, the call centre of Bajaj finance started calling me continuously for making payments even though the payment was done for that month. After getting frustrated by this service, i decided to make the full payment to them within the third month. Now for the last one month, after 4 years, the call centres of Baja have started calling me asking me to pay a penalty of Rs 9000 approx (The loan amount was around 40-45k). On asking to send the statement for the same, they refuse to send it on mail saying that: 1) Even if they send the mail, i would not be making the payment so they would not mail us since it puts more pressure on them from their respective managers. 2) They did not transfer the call to their manager at my continous insistence. 3) They say for knowing the details i have to go to their branch to know the details. 4) Until we dont make the payment they will continue calling to harass us. This is a slap to anyone who says that customer is the king today. P.S. if anyone knows how to make a consumer complaint online, kindly help me with the link of the same.

Dear All,
I have taken loan from Bajaj Finserv Lending for LED TV and Camera. My net outstanding is Rs.5413 and on the website it is showing that my net outstanding is Rs.14687.

Now their is no details on the website about the outstanding amount.

So please give me the explanation or else i have to file a fraud case under the IPC section 420, 463, 464, 468,471 etc.

Reagards,
Bhushan

Dear All,
I have taken a LED costing Rs.27,790 on 18 months tenure, for which i paid a down payment of Rs 9,264 (i.e 6 months EMI in advance). While filling application form the executive told me only to sign on the form and they will fill rest of the form.

Now after paying 10 More EMI's I logged in into Bajaj finserv lending website to check my account details and i gone through the document i signed and saw a Promissory Note on the Loan Term Sheet which is attached below that I have accepted to pay Rs.30000 to Bajaj Finserv Lending which I have never undersigned. I was never told about this thing.

Why should I pay Rs.2010 extra to BFL??????????????
I m not told about any insurance policy, any interest rate, nor any hidden charges while receiving the product.

I would like to ask the BFL team to clear the issue or else the whole team will come into problem under Indian Penal Code section 420, 463,464,470 etc

Regards,
Bhushan Chavan

I have applied for a lone for LED TV each and every document submitted by me infact billing for TV also have been done I have just ask for self delivery and I ask the sales person of bajaj finserv to come with me so I can show my own house to him. This is the only point and suddenly they started abusing language, specially that fellow who was area manager named shantanu roy ([protected]) he comment me like I am a begger and I am begging to him. why? he had no right to talk like that with any custmer.
This is very hearting.
I want an explanation.
Previously I also had loudge a complain but never got any call or feedback from bajaj finserv.

My name is Sejal R. SharmaI ([protected]) and have given my bike (Pulsar 150 cc black bike no GJ[protected] for normal service at Het Bajaj (Nirman Complex, Nr. Haveli Hall, RC Technical Road, Opp Petro Pump, Ahmedabad -380061) on dated 06.08.13 around 06:00 pm. Mr. Ravi ([protected]) has attended my bike and by the time he told me that there is a problem in your engine we have to fix the problem and you can take away your bike at evening 6:30 pm tomorrow. I said ok but make sure everything should be work perfect. He was agreed with me. Next day (Wednesday 07.08.13) i went to collect my bike and he said we have not done because our technician is seek, we will make it tomorrow (Thursday 08.08.13) i said this you should have informed me earlier. Next day ( Thursday 08.08.13) i went to collect my bike again but it was not still ready and he said now problem is we are facing problem to open up a bolt from the engine and it will take time, you can collect your bike tomorrow (Friday 09.08.13) i said again you have not informed me. Next day (Friday 09.08.13) i went to collect my bike at 07:00 pm. Mr. Mehul ([protected]) was there i paid Rs. 2100 and take away my bike but while reaching to my house i have found that kick start does not working well and next day (Saturday 10.08.13) i went back to Het Bajaj and mate Mr. Mehul and explained him problem and he said you will be charged extra for this problem. I said i was not even reached home from your show room and how can you charge me extra if the problem is still in the engine? He said we can not help with this problem we will charge you extra.

Hi Team

Thank you so much for the wishes.

Dear team there is a concern which i would like to bring it to your notice. I recently walked in to purchase a product in Pai they denied in offering me the product.Reason. 1. There are some cheaque bounce charges for three EMI nearly (1600) is pending in my account which is not all a mistake from my part and this is a black remarks on my name and on my account which will lead me in trouble in future. So please look into this issue and provide me NOB so will have a fine relations within us and future to make the balance 3 EMI without any issues.But when ever the collection team is calling i told them to send a mail on this concern issue why they have not Debited from my account instead they coming and picking up the cash. Please look into this concern and revert back with a resolving updation at the earliest.

Dear Sir / Madam,

I have taken cross sell loan from bajaj finance and I pay EMI monthwise regularly. I made an agreement with bajaj finance that I will pay the amount through ECS every 5th of the month on the basis of my salary. But all of a sudden, my salary date has been changed and it is paid irregularly means the date is not fixed due to which i cant pay through ECS. I had a call from Bajaj finance last 9 months back and i told them my problem and requested them to stop ECS and I will pay in cash every month. I also asked them if i have to do anything to stop ECS. They told me that they will look into this matter and will stop my ECS payment. Alternatively they will send their executives to collect payment through cash at my home. From that day onwards they are sending their persons to my place to collect the paymant. Unfortunately yesterday i.e. 7.8.13 I thought to look after my statement. I saw that consequitive 9 months bounce charges of rs. 350/- has been charged in my account. I am paying my instalment regularly through cash in the name of Bajaj Finance Ltd. I also asked them how much I have to pay to close my account. They told me that I have to pay 38,986 including bounce charges. Although i have paid more than 28000/-, i am not be able to understand how could they charge such an amount. Is this my fault????My loan account no. is 4100PL00268940 and my amount sanctioned was 46000/- from which 42000/- have been disbursed. I have no option because i cant pay so much. When i am paying regularly without any defaulter why should i pay so much? I would request you to help me in this matter and i should have proper clarification as why they have done such a blundered to me.

Would appreciate to have your quick response in this regard.

I had a very bad experience from Bajaj Fin Serv Lending. Unfortunately, I have taken a loan for consumer durable from them. They have very happily linked another loan, which was never taken by me, to my account and started calling me to pay the dues. I sent communication with this regard to grievance cell and they never respond. I did not find such an irresponsive grievance cell in my life. I still got calls and SMSes with regards to this and harassment. Finally in June 2013, they responded with apologies stating that this was a technical inadvertent error from their side and I won’t get any calls. Interestingly, I still got calls. In July, they went into an extent that someone calls from Delhi Police and say I am filing an FIR because I did not respond to couple of Delhi court notices, which I never received (I am sure they were never sent). Upon follow up again, finally, they send me NOC for a loan which I have never taken.

Please be aware of these cheap tricks this company plays and be very careful while taking a loan.

I purchased one FUJIFILM Camera – S2950 From M/s RAIPUR ELECTRONICS PVT. LTD. of 257, Chittaranjan Avenue, Kolkata 700 006, Invoice GP/1233/12-13 (Sales Person: SOMA) on 5th June 2012 for Rs.9,999.00 inclusive of 13.50% Vat and made a Cash Payment of Rs.3,500.00 leaving a balance due of Rs.6,229.00 finance made by M/S BAJAJ FINANCE LTD, KOLKATA. EMI per month already scheduled on Rs 834 *8 months (Bajaj Finserve loan account No: 4100CD00299191...