Bajaj Finserv Complaints & Reviews

It looks like Bajaj finance (bajaj finserve) are looking at customers these days as if it is the 70s era. I had purchased 3-4 A/C's 4 years back from Vijay Sales, Mumbai. On their persistence, we purchased them on finance through Bajaj Finserve on a 1 year loan. But after 15 days of it, the call centre of Bajaj finance started calling me continuously for making payments even though the payment was done for that month. After getting frustrated by this service, i decided to make the full payment to them within the third month. Now for the last one month, after 4 years, the call centres of Baja have started calling me asking me to pay a penalty of Rs 9000 approx (The loan amount was around 40-45k). On asking to send the statement for the same, they refuse to send it on mail saying that: 1) Even if they send the mail, i would not be making the payment so they would not mail us since it puts more pressure on them from their respective managers. 2) They did not transfer the call to their manager at my continous insistence. 3) They say for knowing the details i have to go to their branch to know the details. 4) Until we dont make the payment they will continue calling to harass us. This is a slap to anyone who says that customer is the king today. P.S. if anyone knows how to make a consumer complaint online, kindly help me with the link of the same.

Dear All,
I have taken loan from Bajaj Finserv Lending for LED TV and Camera. My net outstanding is Rs.5413 and on the website it is showing that my net outstanding is Rs.14687.

Now their is no details on the website about the outstanding amount.

So please give me the explanation or else i have to file a fraud case under the IPC section 420, 463, 464, 468,471 etc.

Reagards,
Bhushan

Dear All,
I have taken a LED costing Rs.27,790 on 18 months tenure, for which i paid a down payment of Rs 9,264 (i.e 6 months EMI in advance). While filling application form the executive told me only to sign on the form and they will fill rest of the form.

Now after paying 10 More EMI's I logged in into Bajaj finserv lending website to check my account details and i gone through the document i signed and saw a Promissory Note on the Loan Term Sheet which is attached below that I have accepted to pay Rs.30000 to Bajaj Finserv Lending which I have never undersigned. I was never told about this thing.

Why should I pay Rs.2010 extra to BFL??????????????
I m not told about any insurance policy, any interest rate, nor any hidden charges while receiving the product.

I would like to ask the BFL team to clear the issue or else the whole team will come into problem under Indian Penal Code section 420, 463,464,470 etc

Regards,
Bhushan Chavan

I have applied for a lone for LED TV each and every document submitted by me infact billing for TV also have been done I have just ask for self delivery and I ask the sales person of bajaj finserv to come with me so I can show my own house to him. This is the only point and suddenly they started abusing language, specially that fellow who was area manager named shantanu roy ([protected]) he comment me like I am a begger and I am begging to him. why? he had no right to talk like that with any custmer.
This is very hearting.
I want an explanation.
Previously I also had loudge a complain but never got any call or feedback from bajaj finserv.

My name is Sejal R. SharmaI ([protected]) and have given my bike (Pulsar 150 cc black bike no GJ[protected] for normal service at Het Bajaj (Nirman Complex, Nr. Haveli Hall, RC Technical Road, Opp Petro Pump, Ahmedabad -380061) on dated 06.08.13 around 06:00 pm. Mr. Ravi ([protected]) has attended my bike and by the time he told me that there is a problem in your engine we have to fix the problem and you can take away your bike at evening 6:30 pm tomorrow. I said ok but make sure everything should be work perfect. He was agreed with me. Next day (Wednesday 07.08.13) i went to collect my bike and he said we have not done because our technician is seek, we will make it tomorrow (Thursday 08.08.13) i said this you should have informed me earlier. Next day ( Thursday 08.08.13) i went to collect my bike again but it was not still ready and he said now problem is we are facing problem to open up a bolt from the engine and it will take time, you can collect your bike tomorrow (Friday 09.08.13) i said again you have not informed me. Next day (Friday 09.08.13) i went to collect my bike at 07:00 pm. Mr. Mehul ([protected]) was there i paid Rs. 2100 and take away my bike but while reaching to my house i have found that kick start does not working well and next day (Saturday 10.08.13) i went back to Het Bajaj and mate Mr. Mehul and explained him problem and he said you will be charged extra for this problem. I said i was not even reached home from your show room and how can you charge me extra if the problem is still in the engine? He said we can not help with this problem we will charge you extra.

Hi Team

Thank you so much for the wishes.

Dear team there is a concern which i would like to bring it to your notice. I recently walked in to purchase a product in Pai they denied in offering me the product.Reason. 1. There are some cheaque bounce charges for three EMI nearly (1600) is pending in my account which is not all a mistake from my part and this is a black remarks on my name and on my account which will lead me in trouble in future. So please look into this issue and provide me NOB so will have a fine relations within us and future to make the balance 3 EMI without any issues.But when ever the collection team is calling i told them to send a mail on this concern issue why they have not Debited from my account instead they coming and picking up the cash. Please look into this concern and revert back with a resolving updation at the earliest.

Dear Sir / Madam,

I have taken cross sell loan from bajaj finance and I pay EMI monthwise regularly. I made an agreement with bajaj finance that I will pay the amount through ECS every 5th of the month on the basis of my salary. But all of a sudden, my salary date has been changed and it is paid irregularly means the date is not fixed due to which i cant pay through ECS. I had a call from Bajaj finance last 9 months back and i told them my problem and requested them to stop ECS and I will pay in cash every month. I also asked them if i have to do anything to stop ECS. They told me that they will look into this matter and will stop my ECS payment. Alternatively they will send their executives to collect payment through cash at my home. From that day onwards they are sending their persons to my place to collect the paymant. Unfortunately yesterday i.e. 7.8.13 I thought to look after my statement. I saw that consequitive 9 months bounce charges of rs. 350/- has been charged in my account. I am paying my instalment regularly through cash in the name of Bajaj Finance Ltd. I also asked them how much I have to pay to close my account. They told me that I have to pay 38,986 including bounce charges. Although i have paid more than 28000/-, i am not be able to understand how could they charge such an amount. Is this my fault????My loan account no. is 4100PL00268940 and my amount sanctioned was 46000/- from which 42000/- have been disbursed. I have no option because i cant pay so much. When i am paying regularly without any defaulter why should i pay so much? I would request you to help me in this matter and i should have proper clarification as why they have done such a blundered to me.

Would appreciate to have your quick response in this regard.

I had a very bad experience from Bajaj Fin Serv Lending. Unfortunately, I have taken a loan for consumer durable from them. They have very happily linked another loan, which was never taken by me, to my account and started calling me to pay the dues. I sent communication with this regard to grievance cell and they never respond. I did not find such an irresponsive grievance cell in my life. I still got calls and SMSes with regards to this and harassment. Finally in June 2013, they responded with apologies stating that this was a technical inadvertent error from their side and I won’t get any calls. Interestingly, I still got calls. In July, they went into an extent that someone calls from Delhi Police and say I am filing an FIR because I did not respond to couple of Delhi court notices, which I never received (I am sure they were never sent). Upon follow up again, finally, they send me NOC for a loan which I have never taken.

Please be aware of these cheap tricks this company plays and be very careful while taking a loan.

I purchased one FUJIFILM Camera – S2950 From M/s RAIPUR ELECTRONICS PVT. LTD. of 257, Chittaranjan Avenue, Kolkata 700 006, Invoice GP/1233/12-13 (Sales Person: SOMA) on 5th June 2012 for Rs.9,999.00 inclusive of 13.50% Vat and made a Cash Payment of Rs.3,500.00 leaving a balance due of Rs.6,229.00 finance made by M/S BAJAJ FINANCE LTD, KOLKATA. EMI per month already scheduled on Rs 834 *8 months (Bajaj Finserve loan account No: 4100CD00299191...

Fraud/Forg​ery/Cheati​ng by BAJAJ FINSERV

Concerned Officials, Authorities

Loan No : 4050CD00472738

Context : I bought a LED TV of value INR 51900 from M/s Shri Jagdish Electronic Pvt Ltd, R-City Mall, Ghatkopar, Mumbai on 4th Feb, 2013. I opted this under 0% Interest Consumer Durables Finance being offered by BAJAJ FINSERV Lending.This complaint is related to Forgery/Fraud/Cheating/Falsification committed thereof by Bajaj FinServ in the same matter.

Background : I was asked to fill the application form, submit all documentation and also give 10 Post Dated Cheques. I enquired for an ECS (online trasfer) facility to which I was replied that since my account is in Citibank, there is no ECS facility for citibank customers. Hence I would be needed to give 10 PDCs. I was informed that if my file/loan application gets approved, the EMI will start from 3rd Mar, 2013 onwards.

Sequence of Events :
1. 6th Feb : I submitted duly filed in form along with all the documents (Residence Proof, ID Proof, Police NOC, PAN Card Copy, Credit Card Copy) and 10 PDCs as required for Mar'13 - Dec'13 period.
2. 10th Feb : I was informed that 6 of the cheques need to be re-issued as they had some issues with regards to signatures extending on white space.
3. 14th Feb : I re-issued 6 cheques as needed this time for period from Apr'13 - Jan'14. The replaced cheques were returned to me
4. 26th Feb : I visited Shri Jagdish Store to enquire about application status. I was informed by Bajaj FinServ Representative that the application has been submitted recently and will get to know later
5. 4th Mar : I enquired about the status and was informed that file was in processing
6. 4th Apr : Again on my enquiry I was informed that there was issues and I may be needed to re-issue checks
7. 7th May : I received Welcome Letter over mail
8. 3rd Jun : An amount of 5090 was deducted via ECS.
9. 3rd Jul : An amount of 5090 was deducted via ECS

Issues :

1. I was misled and misinformed earlier that ECS is not available and that is why I opted for PDCs and this caused lot of delays, inconvenience and harassment
2. I never approved or signed for ECS. When I checked the documentation on-line, I was shocked to find that Bajaj FinServ has forged my signatures on ECS form. This is a blatant violation and case of cheating, forgery and fraud by such a reputable Conglomerate of India. Such criminal act is totally unacceptable
3. On checking of GRO (Grievance Redressal Officer) details on website, there is no such information available. This is clear violation of RBI guidelines and policies.
4. All my cheques are still with the company.
5. I am concerned that Bajaj FinServ and its executives, may withdraw and dupe me using this unfair practice.

Hi,

4030PL00050945

I am waiting for so long for the complaint i have done through call for the

improper statement and the unadjusted amount and improper update of paid

amount. Still now there is no response and no one is calling regarding the

closure of the loan amount. I have spoken with Pr**** manager and Ka****

executive. Its very disappointment...

In refrence with bajajfinservlending.in, the avove said preson had opened loan a/c no: 4042cd00080393,[protected] on cust. id: 6460741. His mob:[protected] & he has given e-mail id:[protected]@yahoo.com wich is fraud.
When I contact him abt false e-mail he tolled me that he hv no mail id.
He had taken two loan amount of rs:46000, 13000 from Chandigarh
branch.
I hv doubt that avove said person is fraud&ha has stolen my mail id as wellas my
name for this task. Kindly inquair this matter as I han't taken any loan from this company.
Thanking you,
your truly,
Gulab singh chauhan
mob:[protected]

i am purchase the coolar for bajaj company, they was not working . Fist time company is repair after 7 days of complaint, but after 10 days same problem on my coolar and 7 days already left when i was complaint at company but they was not responst to us. we need double amount agsint my coolar so total amount which we need 16000. Pls help and short on urgent base . My fafter is very upset he is senior citizon and i am purchase the coolar for father

I Mamta Agarwal Is writing this complain against Bajaj Finserv Lending as they have first irritated me messaging about the loan tht i could recieve ...and when i made a step towards the loan ...then at the last moment of loan approval they said they cant give me loan without reason they made that step..
And when we inquired about tht in the local office est. at kamla Nagar ,Agra ...they ,the members there used abbusive lang and behaved like illeterate ppl...

I have taken personal loan on baja fin serv while taking the loan they told your emi date will be 10th of every month but now they are deducting 5th of every month the problem is my salary will be credited on 7 th of every month so how can i pay emi on time .am ready to pay emi but the date is not at all comfortable.i called them many times to change the emi date they are telling its not at all possible whats the recent behind un necessarily paying the bouncing fees 1000rs etc .this is totally ridiculos. i have never seen irresponsible services like this

Regards,
Jawahar
[protected]

Cust id- 6590187
loan account no- 4000CD00221769
amount- 18990
advance inst amount- 3798
tenure 10
bal emi 8
first due date- [protected]
end installment date- [protected]

i have paid all the balance 8 emi's in time without fail.

as per my bank records payments were made in these dates
1.[protected]
2.[protected]
3.[protected]
4.[protected]
5.[protected]
6.[protected]
7.[protected]
8.[protected]

the 8th EMI was paid through on line and the total payment was made as per the schedule.
even i have received statement of account for the amount paid that you have received my last payment on[protected]. pmnt rcvd vide pdcno E6735774/8-2.
i am sending you copy of the attachment sent.

-Again on[protected] why did you present cheque of 1899 when all the payment was made and the emi's tenure is over.?

-After the EMI end date and in particular when total payment was made you are not supposed to make a pdc for my bank account.?by which it has been bounced.

-For your mistake of presenting unauthorized pdc why should i pay bouncing charges and overdue charges.?

-That to you did not intimate me on pdc bouncing in the month of july itself?
i have received your communication on bouncing and over due on[protected] through SMS.what were you doing from the past 1 year?,and all of a sudden now you want me to pay for your mistake?

i want this issue to be resolved asap and send in my NOC for the above loan.
This is a serious issue and i would not step back for taking legal actions.

Hi,

I have taken a LED TV from Reliance Digital under Bajaj finserv 0% interest scheme. When i received my first statement, i found that there are 2 loan accounts registered in my name. One which i have taken and the other one is Old which was taken in Hyderabad 2008. Immediately i have logged case with [protected]@bajajfinserv.in, they have responded saying "We are updating the records for two unknown loans reflecting on your name, as these loan account numbers belong to other customer. Dut to name match this loan get linked with your details. Allow us 4-5 days to resolve your query." Then i thought that the issue is resolved. But today i received call from police that they got complaint from advocate regarding bajaj finserv Loan issue. i took the mobile number of the manager DAVID and told him my problem. But he says Pay the amount for Rs.33,516/- and take the receipt. We will verify the hard copies, if they are not matching then we will refund your amount. When i asked him, what is the proof that i would get my amount back? He said if you trust me i can help you. but i won't mail you or anything. if you are not paying i will proceed with legal actions. Can anyone help me to come out from this problem? For your information, i have taken only one loan. I am no where linked the loan account who has taken in Hyderabad.


Thanks,
Raja

I am Barkath from Bangalore. I bought one Godrej Fridge from Girias, Kalyan Nagar, Bangalore. For the products EMI amount is 1484 but my EMI amount deducted (thru ECS) per month is 1824/- which is more than the amount what it supposed to be. Initially I overlooked the issue for several months but one day when I went through the website of bajajfinservlending ,found that an extra amount of 340/- being charged on every month because of BALIC PREMIUM CD LOAN (404BAL[protected]. I do not understand what it actually is? I was not told anything like this when I bought those products. Why this extra cost is being associated with my EMI amount also i have not got any document regarding this as well? Please clarify me why this extra amount is deducted on every month? I want the already deducted amount to be adjusted with all the upcoming EMIs. Please help!

Regards,
Barkath
[protected]

I had got finance from Bajaj Finserv for buying an A/C. The financing was @0% interest and 0% charges. However, later when I got the details of EMI, they have added by themselves an Insurance of 1548/-. Even they have added Rs 20 extra in the EMI amount.

I tried submitting the complaint from their website, but that never works (Log Request button never works)

Hi ,

I got couple of mails saying i have applied loan in Bajaj Finserv Lending and it has been approved and all. for your information i have not applied any loan in Bajaj Finserv Lending. please look into below application number and please revert back to me. if i dont get a reply will go ahead and file a complaint on the same.

you can reach me on [protected].

Regards,
Adiga


On Sun, Jun 2, 2013 at 1:01 PM, <[protected]@bajajfinserv.in> wrote:
Dear Sir/Madam,
Congratulations!
We are happy to inform you that your loan has been sanctioned in principal.

Loan Applicant Name: SF9917932
Deal No:SF9917932
If you have any queries regarding your loan application, please feel free to contact your Relationship Manager Number at SF9917932

We look forward to a fruitful relationship with you.


Yours truly,
Bajaj Finserv Lending
*Disbursal of your loan request is at the sole discretion of Bajaj Finserv Lending and is governed by the terms & conditions applicable to your loan request.
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