Bajaj Finserv Complaints & Reviews

My advice to all is never borrow personal loan from Bajaj Finserv, they fool people and first deduct insurance amount+ processing fee+ other service charges. I am one who took it and suffering a lot for repayment, their repayment scheme is worst they will calculate 60 percent of the initial EMI up to 16 month in interest.

I have taken a loan for buying Sofa from Bajaj finance and given ECS. From the first month, they started deducting Rs 220/- more for Insurance which was never discussed nor disclosed. a) I have raised a complaint #9006935 dated 29th Aug 2013 for the same in their online immediately. No response to the request. b) I have raised another complaint # 9172619 dated 30th Mar 2014. No response. c) I have put a hold on the ECS Clearance on the last installment on May The Bajaj team started calling me for the pending payment and they have taken a letter to cancel the Insurance amount and to Adjust the EMI. On[protected]: The Andheri Branch suggested to cancel the Insurance --> on[protected]: Suvarna Dhukate --> FOR VAP cancellation empowered given to branches. Still nothing has happened. The customer service team was telling that I am responsible for getting the insurance closed. If they don't respond to the service request, it is not their responsibility. As I am getting so many calls disturbing my office work, I have to agree to pay the last installment including the insurance last emi. Could you please help me on how legally this can be taken up with them to get corrected their procedure.

Dear sir,

I purchased a Microwave with the help of your finance. Your customer care service informed me that I have to Paid extra350.00 for non clearance of payment without mentioning any valid reason . But I have a sufficient amount in my account. I want to know Kolkata office address to contact your official but the unable to assist. Tiyr co-operation into this matter is highly solicited.


Mousumi Ray Chowdhury

[protected]@rediffmail.com

Hello Sir / Madam, I being told by your company that I am a very privilege customers of bajaj finserv and because of this I being given a EMI card by your company with a statement that this card can be used anywhere were ever bajafinserv has a tie-up. According I visited one of your partnered outlet in penta menaka, cochin, on 8th July 2014, with Ur EMI card to buy a new mobile phone, for my astonishment I was informed by the shop owner that my card is not valid. I spoke to your cochin office staff executive, she told me that she has no right to check if the card is block or not however she will speak to her manager and also she gave me his number. I contacted Mr. Sreekumar who informed me that he is the area sales manager - [protected] and he told me the card is blocked and the reason given I took my last product from cochin, and I have given my new bank a/c for SI. He said he will speak to bajajfinserve HQ at Pune. Till date he has not reverted with a solution. Your local staff is not at all helpful and more so they don’t have any right to check customer status as informed by your ASM Mr Sreekuamr. I would like to know Is this is the way you treat you privilege customers and why a card has been issued to me when I am only going to get humiliated in front of other. Regards, Salin Dius

Hi sir, I am M VENKATA RAO, CARD NO:-[protected], i am using Bajaj finservlending card since so many years. I have taken 5 loans and 1 insurance on that card and cleared it in time, but unfortunately my card had been blocked saying that total outstanding amount:- 3675.00. They did not intimate us why they have blocked the card. i want to know the information as soon as possible why my balance is showing me 3675.00 and why the card has been blocked. For your clear information i am attaching my loan details you can verify it.

Dear Sir, My Name Is bharat Sonar and my Bajaj Finserv card No [protected] and My Mobile No [protected] bajaj finserv executive called me for policy, i declined to open n it, but later they dispatch it to my address without any information, i also called in customer care they cancelled my policy but also blocked my card.they are saying that i have to reopen the policy again than only they will activate my card

Team/sir my mobile number is [protected] have a consumer lone ac number4040CD01955766, on 24th call center people called saying that my repayment track is good and can get a lone of 225000/- for 36 month period for which i requested for 100000/- and got approved sms id 4040CD01955766 amount 1000000/- schm 36 months emi 4402/- net amount 92333/-after tot deduction your team collected my documents 1 rental agreement 2 HB gas recently paid bill which i am using for 12 years 3 bank pas book copy 4one canceled cheque 5 three blank signed cheque 6 election card id proff your team finished verification after which they called me to there office with my pass book and though i have more than 50000/- in my saving account they told i am not eligible for the loan i am an existing customers and have provided my documents earlier you call and offer lone and later reject the same please do the need full

Hi, I have applied for a loan recently. Loan a/c no.4180PL03607114. I was told that the interest will be 1.63% p.m which is 19.62% p.a. I got the loan approved for Rs.99000, and received disbursement amount of Rs.91689. However, I am surprised to see that you are charging 32.84% p.a interest. As, I was told that interest would be 19.62% p.a. I would like to file a complaint for the same and request you to make the changes in the interest rate as promised. Please look into the matter and get back to me on my email [protected]@gmail.com or my contact number registered with you. I would appreciate if you could do this at the earliest so that my issue is resolved. Waiting for your response. Vijay Verma Account no.14293458 Loan Account Number. 4180PL03607114

Dear Sir/ Mam, I am an existing customer of Bajaj Finance. Last month i got a call from bajaj finance and i applied for a personal loan, my loan application no 9016301. Its more than one month over i did not get any response, when ever i call my local agent he says he will come for documentation, he is saying that from past 2 week but he never comes and dont give me the clear picture on the status of loan whether it is approved/ hold/ declined. His attitude is like that i am begger and begging loan from him. His name is Manoj Kumar, designation Manager Sales SME Cross Sell, Mysore. I am working in a multinational company, i have availed loan from different different bank, but this kind of treatment i never got from any bank. This kind o[censored]nprofessional attitude is not expected from bajaj employee, I feel i made mistake choosing bajaj finance as loan provider. Hope you will instruct your agents to be professional and will retain your good image. Regards, Asif khan chowdhury

I purchase 29 " led tv, from local dealer, he offer me bajaj emi facility.That i choose 12 month emi scheme but delear say this scheme for 8 month.So he tell me reviced emi amount(2375) for 8 th month.Just recently bajaj send me loan a/c statement on my mail id.I check then i am schock.Becouse in statement mention 32 "led tv.And emi for 12 month.Rs.2375/month, also i see the loan amount is more than rs.6500.Acually i taken only rs.22000.Loan.And now it show 28500.Means its total frud, now call to custmer care there is no responce. I want to login compliant against them,

TO WHOM IT May CONCERN I'm writing to inform you of a problem I have had with your company regarding my Bajaj Finserv EMI Card. This has caused me many difficulties and also it has affected my Credit Score. Last time when I checked my Credit Limit which was suppose to be 70, 000. However, it is only reflecting Sixty two thousand some change and well I am aware I have already paid my entire amount. Plus, they said me I have made a purchase before 3 months which I haven't. I want the details about the product and the name of the Merchant when this transaction was done. The details are as follow: Name: Sushil Thapa EMI Card Number: [protected] Email ID associated: sushil.[protected]@gmail.com Phone number Associated: [protected] You must resolve this situation quickly. I suggest that you to fix my problem which I have had went through. You call me as soon as possible at [protected] so that we can discuss our options. Sincerely, Sushil Thapa.

Hi
I am Prashant Patil from Andheri.
EMI card no [protected] .
On 22 july 2014 I recived mail and SMS from Bajaj Finserv that "Your EMI card is unblocked as per your request".
But please check attach screen shots from u r customer portal and mail in received from wecare as per u r customer portal card is still inactive.And also tried calling u r customer care but unable to reach customer care agent only waste on time on IVR.
So i want call back for explanation.

Prashant Patil
[protected] / [protected]
EMI card no : [protected]

I had taken a consumer loan from Bajaj Finserv for hitachi refridgerator few years back from Thane. The representative of Bajaj had literally forced me to take it saying Zero% hai etc. The Representative then (I doubt on purpose) made a mistake in my ECS details. I was irritated every month when I used to get a call saying there was a mistake from our end and we apologies, but will send our person to collect the EMI. finally I decided to foreclose the loan. After foreclosure I still kept on getting calls for payments and settlement. When I spoke to Customer service, they said there is a problem with their software and so they are unable to issue a settlement letter while, the system is also not updating the balance. They also told me to ignore the calls as it would stop in a month or two. This never happened and I still get calls today. The reason given is my cheques were bounced for which they penalised. If I made the payment on time and also foreclosed the loan, they should have avoided deposit of cheques or charged the amount then itself for foreclosure (which they anyways did as a penalty for foreclosure). Bajaj calls it a Zero% loan but actually cons people by various means. Then the customer service (recovery) is so rude that they abuse you and treat you like a beggar. I get calls even today trying to warn me that they would put my name in CIBIL. I have the statement of account and have also filed a complaint with CORE.NIC.IN but these guys dont stop. I plan to disconnect my number now and get a new one. If anyone pays any heeds to complaints here... then let me assure that I will never buy anything of Bajaj and forget about recommending will narrate this incidence to everyone.

Hi, Ive paid my loan no.4030C[protected] nearly 6 months ago, dIrectly at mount road branch on DeceMber. But till now i havent received my Settlement letter. I many times called ur staff, to whom I paid Mr.Prakash.[protected] But he is not responding ar all. Inspite of sending multiple mails a.[protected]@bajaJFinance.com.he s not responding. Moreover ive received a SMS stating legal case filed for this. I dont know why. Please...

Sir, My name is devendra verma.My laon account No4560cd03042985.I have purchsed an O general Ac from Ms Sahu agencies in Lucknow. The EMI was due on 5 july.2014.However the Emi was not deducted.I was having the adequate balance in the account.when I inquired the same from The BFL office then the officail My Gaurav kashyap. told me the problem is at their end since the ECS mandate has not been send or uploaded. Meanwhile i have been getting threatening calls from their Collection Manager Shri Vaibhav Saxena and Mr rajiv Rastogi.And numerous calls each day.They abuse me verbally each day.and are harassing me. Please help Me out suggest me for the action to be taken against the officials . Thanking you Devendra verma [protected]

Team, My Bajaj finserve customer id is - 5299973 Name -S.Magesh, i have recei ved a communication that i have got preapproved personal loan offer for 129000/- i have conataced the customer care team and spoke to Mr.Vikram and agreed to avail the loan, he has also assured to send an executive on[protected]but as on date no one turned up to collect the documents and no one was interested to address the query- ihave also tried and got the mobile no of Mr.Srinivasan and tried reaching him for the past 4 days but he has not attended my calls still now-hence i placing this complaint to you team, expecting that it would get addressed and i will get my preapporved personal loan without much hassels and frustration. Thanks&Regards Magesh.S [protected]

Hi I am Prashant Patil. This mail is ref to my previous complaint . My EMI is cleared so can u please tell me when my EMI card will be active. Because on 2nd July received call from your customer care agent, she told me my EMI card will be active from 17th July as it takes 105 days from date of EMI bounce but today i visited Reliance Digital Malad to buy mobile they saying my EMI card is still blocked. So please do needful and activate EMI card . Contact: Prashant Patil EMI card - [protected] [protected] [protected]

Bajaj finserve's customer support is the worst support I have ever experienced. Your website doesn't work. I have been trying to edit my contact and address details Ever since I first loged in to experia. but it never happens. website does not respond after editing the details and it does not reflect as well if I reload or relogin after some time. I could never speak to any of your executives on the toll free number you provide in your site. Every time I call your toll free number after a series of selection and entries it just ends up by the IVM saying "No executive is available to give information on your loan/account number" . What the hell.

At your branch of Ahmedabad, panchvati cross road, torquies building, c.g. Road the agent named VIPUL CHUDASAMA has treated very badly with me as your cilent. When i has gone to take the refund of my extra cut instalment then i realized that as a case resolver agent he dont know how to check the entry of your statement of loan. I think he tries to make me fool nd want to get the amount of my refund on his own pocket. He has not given any resapect to me as your client and he behaves very badly with me on the matter of refund. As a agent of case resolver of refund, he dont know how to resolve my matter of extra cut instalment. Hope you will take strict action against him, otherwise the reputation of your company will be drecreasing. -your client

I have purchased a TV in TMC showroom at banjarahills on Nov 2011 under EMI payment. And this EMI due duration was completed totally on 05/03/2013. But on April 23/04/2014 an amount of Rs.1294/- amount has been deducted from my savings account (details given below) in name of BAJAJFINEMI with transaction ID NO. 4000CD[protected]. When I callled my Bank's customer Care they advised me to take a NOC from Bajaj Finance so that they'll cancel the auto debit to Bajaj Finance registration in my account. So I request you to do the needy to refund the amount back to my account ASAP. I have attached copy of my A/C statement with the specific transaction highlighted for your reference. Bank A/C Details Name : D. Chandra Shekhar Bank : HDFC Branch : Lakidikapool A/C No. : [protected] IFSC : HDFC0000021 Regards Chandrasekhar D Ph: +91-[protected]