Bajaj Finserv Complaints & Reviews

ECS BOUNCED & EMI CARD INACTIVE

Hello;
I am calling in regards to my Consumer Durable Loan number 4010CD00213741;
I had been your customer for a long time and never had any issue with my ECS,
this is the first time my ECS was bounced, when contacted my bank about the reason for bounce the Branch Manager said that the ECS Mandate was not sent to the bank hence the ECS was been bounced, Now when your executive calls for the payment and I m also both are instalment already paid in advance[protected]December and January) I informed him about the same and asked him to get the Mandate updated with my Bank, for which he said that it was a technical error from the bank side .
And your executives told me please ask your bank why he did not clear that amount here I don't understand why my bank will bounce the ECS where in I got sufficient fund available, and I had already given a authority to get the funds cleared automatically on every 5th of the month for the amount of Rs.2, 662/-
and the EMI card I try to use for the shopping the dealer said this card is Inactive and the card is useless why u guys Inactive the card and deduct the activation(Service Amount)amount or Because of this 2 ECS bounce my CIBIL rating had been drastically affected.
I believe in your bank that is why I had a loan from you guys and I want you to get things sorted out on urgent bases, if you not then I had to forcefully send a complaint letter the RBI Vigilance Wing.
I want my first ECS to be taken in the form of ECS not by cheque or Cash.
I had the Proof of my bank statement till date (from loan apply to 8 months instalment period)


Note: I don't want any person calling me or Harassing for recovery and very Important I want my Cibil to be updated with the technical error happened from your end.

Be a Gentleman Finance.

Thanks and Regards;
Amit Kumar

Hello,

Grievance Redressal Team & We Care Team

This email is to inform you that I am holding a platinum EMI Card no : [protected] with Bajajfinserv. Recently my loan amount was cleared and i have not been received any confirmation email or letter from you. Infact I have taken so many loans form Bajaj and have paid them all. I have had a very good history with Bajaj and have paid all my loans to date and that was the reason Bajaj gave me a platinum emi card.

Now my issue is my EMI Card has been blocked without any prior intimation. Reason for my card block is insufficient funds in between in one or two months.. Every month my EMI amount use to debit from my bank account on 5th day. But in between it happened twice that Emi was deducted a day prior only like 4th and due to insufficient funds on 4th my ecs bounced. Though on every 5th the money was there.. Due to insufficient funds i was over charged and my bank has charged bounced charges. The bank hit the ecs on 4th which was suppose to be hit on 5th, then where am I at fault. Due to this only my emi got bounced twice. But as a deligent citizen I went online and paid the emi's directly through the bajaj portal.

I was not even aware about it that my card has been blocked. I have been always paying the ecs in time. And when one day few weeks back when i tried to purchase Consumer Durable, I was been informed that my card is blocked. I felt so annoyed and insulted at the shop, atleast they could have informed me over that they have blocked the card for such a small reason so I would not have gone to take any product only.

This is really frustrating and disappointing to me I really dont understand that why my card has been blocked, when I have paid all my loans and I have no dues pending now, you would have activated my card instantly and which was not done yet.

I was talking your customer care and they promised a call back which was again not done. I was promised that my issue will be resolved asap.

They have also suggested me to purchase the product by producing the documents, I even did that and my loan was rejected. Customer care is unable to give me the reason for it.

However I request you to please activate my EMI Card so that i can use your services and i also promise you that they wont be any bounce back from my end. I have been a loyal customer and I should be given a second chance.

I am with Bajaj from last 3 years and have cleared all the 5,6 loans I took from them. Would request you to kindly check my history and records too with Bajaj which will clearly show my good record. Humble request to you to kindly re-activate my card again and in case if there is any error or mistake from my end again then you can immediately block the card. Also if activation of this card is not possible then kindly send me a new card.

I would be highly obliged.

Desperately looking for positive response from your end.

Details : Loan No.: 4050CD00266196, 4050CD00297177, 4050CD00197908, 4050CD00088081. (All loans paid and closed)
EMI Card no : [protected]

Regards
Anshumita Singh

I am ANJANA CHANDRA from Lucknow. I purchased a samsung washing machine from HOME SOLUTIONS RETAIL INDIA LIMITED # HAZTARGANJ # LUCKNOW on[protected] through Bajaj Finserv Lending(as loan).
The amount of washing machine was rs.16785 As a Bajaj Finserv policy, they offered a 12 installments of 1399 rs.each at 0% interest, in which 4 installments in
advance and rest monthly. I paid 4 installments at that time(
` 5,596 rs.). Rest
`11192 rs. in 8 months of 1399rs.installment.

after buying machine 2 days later we get a call from Bajaj Finserv Lending(as loan) customer care representative.she told me that we our selling u a insurance policy of 2979 and you have to pay 373 rs in 8 month with machine loan EMI.

But Now the problem is as follows:

When i checked the status of my loan online by creating a customer account on Bajaj Finserv website. There is no insurance policy and one new loan against me occurred named as Balic Premium CD Loan of amount 2979rs and pay in 8 months as a installment of 373 Rs every month. SO that total installment is 2984rs.The first installment is already deducted from my account 373rs. when i M CALLING TO CUSTOMER CARE NO ONE IS RESPONDING US . THIS is a very fraud agency.


The loan details are as follows and attached some documents which clarifies the loan details.

Loan a/c Number:4560CD00041798

Another Loan Account Number(Balic Premium Cd Loan):456BAL00041808
Please look into this matter and resolve it.
AND my bajaj finserv lending ID is5984773.
please solve my problem fast i[censored] cant do it i will report to consumer forum against bajaj finserv lending


Regards
ANJANA CHANDRA
[protected]

I had purchased AC from Tawri Marketing Sitaburdi Nagpur.
Taken loan from Bajajfinservelending
Submitted all the requisite data, about Bank, account no etc.
Bajajfinservelending submitted the wrong data in Bank.
Bank has refused to deduct the money from my account.
BFSL employees recollected all data from me but were fail to submit correct data in bank again.
Then BFSL employees started calling day in and day out that my cheque is bounced, now you pay on-line. They had also started threatening about imposing of penalty etc.
They told that from next month everything will be al-right and I should not have to pay on-line. In this communication two months has gone.
For next payment I refused to pay on-line, and asked them where is the problem. Instead of discussing the problem, they started doing SMS and E-mails for balance payment.
I had waited for 2 months and then I paid three months payment directly on-line.
They had deducted Rs. 450=00 from the EMI amount I paid; now they are asking to pay the last EMI along with this amount.
WHY SHOULD I PAY FOR THEIR MISTAKE?
When I told this to their authority, he told that, they will waive off Rs. 450=00.
Now there is call from Mr. Sandeep Karia [protected] that if I had not paid the penalty, they will collect it any how, and I should be ready for dire consequences if not paid.

This is the direct threatening, if Bajajfinservelending authorities are not ready to take any action on their employees then I have no way out to complaint against them in Police.

Shrikant Kanadey

Threatening Calls
Dear Sir,
Today 18th December 2012 I have received a call from the no: [protected] who introduced himself to be a police officer from Delhi Police Control room. He also gave me a number of a so called advocate named P.K Gupta and asked me to call at [protected]. When I called that guy he asked me to immediately make a payment of Rs. 11748/- in the nearest Bajaj Finserv office withdraw my case otherwise he will send a warrant against me to local police and get me arrested and said he has his own way of taking out things otherwise. I purchased one A.C in 2011 the payments were made clear except 2 EMIs for which i was in the impression that they were also clear. Due to a change in the company that account was closed and unfortunately i moved from the flat i was staying in . Since then no calls.

Today i got this call and asking me to make the payment immediately otherwise it`ll not be good.

I said i would clear the amount as i had no knowledge but was told that i had very less time. and i have to do it right away.

Can any one ask them to give time when some one genuinely is trying to pay off and settle it .

he has given me tomorrow 19/12/2012 11:00 as a last time otherwise he will send the case to the Delhi Court ..

I`ll make the payment in 2 days.

Authorities,

Please ask them to stop mental harrasment when some one is ready to pay.

Loan # 4000cd00150347

I have taken a loan from Bajaj Finserv Lending on Feb this year, I have been paying it properly through ECS, the ECS of Bajaj Finserv Lending seems to have some problem when i sufficient amount in my account it says "transaction stopped" when i contacted my bank they said drawee has some problem with the ECS not from my side and the other thing it did not say "Insufficient Funds" any time in the statement I use to pay the money well before the ECS date and i have proof for that as well.

The ECS did not go through properly for a month and person from bank said that bank did not receive the ECS amount I have to give a cheque from my side I reinstated to check from his end but he did not do that he was continously calling me and asking for the cheque, so finally I gave the cheque to be honest these days I do not use cheque much so my signature did not match and it bounced.

From my bank i got a 600 rs cheque bouncing charges and from the Bajaj Finserv i got 600 rs late payment fee actually it was not fault on my part any time. I have proof as well till date

I got a call from Bajaj Finserv Lending employee try to threaten me and using abusive langauge i told him not to do that he was very rude at me and unfortunately I was pout of station they reached my parents and disturbed them couple of times. He said he can do what ever he want, I asked my move legally if its my fault I bear but he said that he will come to my home with people then I have paid all the ECS till date but I still have 2500 rs penalty from bank and I have paid the Loan amount till date.

I will pay the money honestly but need reversal of those charges which was not on my part

Loan a/c no: 4030PL00118695

Hi guys,
I strongly agree to all above said issues with bajaj pro biking.

I have a avenger 18occ. They are really making me go mad everytime i leave the bike for service. The service is poor & the service cost is so high.. We are not getting spares as so ease with these people. for example my Speedometer's body cover is broken and I went to Probiking at Ahmedabad for purchase and fitting so they reply me that there are no parts are available. This happen each and every time that "Parts are not available." Also few service managers in Vikas and Bhavik even suggested me to get one local meter cover and fit in my bike which is shame for bajaj.
I have also give bike for engine overhauling and they cost me Rs.25000/- also with no guarantee and warranty.
And also I 2 times paid charged after engine overhauling Rs.10000/-.
Means I have total paid Rs.35000/- to Bajaj Probiking.
They even do not satisfy reply.
I would really appreciate if someone takes immediate action on this.

My parents retired last year and I would like to purchase a insurance plan where I will be the primary and will add my parents as dependents. I spoke to Max Life, Bajaj and kotak and could not make up my mind. Any thoughts are appreciated s.[protected]@gmail.com

Hi,

I have apply a EMI card from Bajaj Finserv Landing Ltd in the month of Sep'11 with Rs.199, and my card was activated on 10/12/2011 any I have received the card after three month from the applying date. Now they are blocked my card without any intimation and till date I have not use this card a single time. When I was ask why my card has been blocked they are saying card has been blocked as per there credit policy. Now they give me return my Rs.199/- without any Compensation. Pls look into this matter if they will activate my card or give Rs.199/- with Compensation.


Regards
Amar sarkar
amar.[protected]@gmail.com, amar.[protected]@vodafone.com
Customer ID 3427130
AMAR SARKAR

In conversation with bajaj Finserv sales team, sales person calculated EMI of 26.5% reducing rate of interest
when it was commited 15.25 % reducing rate of interest.

No documents provided to me.
Also when asked that all banks emi calulator he said we calculate at flat rate.

My name is Girish Poojari having a customer ID 3561795 in Bajajfinserv (Contact No. [protected])

I had took a consumer loan (approx. 58,000/-) around 4 month back from Chroma Electronics, Thane for Sony Bravia LED with the help of EMI facility of 9 month from Bajaj.

The Bajaj executive told me to apply for EMI card as well which can benefit me in my future if I take any consumer products through Bajaj with a one time chargeable amount of Rs.199/- for applying the card which I had swiped from my credit card along with the initial amount.

He clearly told me that the card will be dispatched to your mailing address once the first 3 EMI is deducted from my account.

I had raised a request for my EMI card after my 3rd EMI got deducted. They mentioned me that my EMI card have been blocked permanently but not specified any reason for the same. So I had called the customer care and they told me due to 1st EMI bounced from my end so the card has been blocked.

As you check the EMI get automatically deducted from my account on 6th of every month.The first EMI (that was going to fall on 06/07/2012 )was never deducted from your end due to technical issues. Later when I got the call from the collection department that the 1st EMI is outstanding and due to technical reason it was not got deducted. Later I made the payment onlineand told them to contact Kotak Bank if any procedure is pending for ECS facility. And they promised me they will check with Kotak bank.

From second EMI onwards, it gets deducted from my account smoothly without any issues.

Even i have heard many complaints about the bajaj not issuing the card to the customer.They just fooling us and taking Rs.199/- from each one o[censored]s. If you can't provide the EMI card, then reverse our amount.

I am damn sure will never go for Bajaj cansumer loan in future and also let my friends know about it.


Thanks,
Girish Poojari
#[protected]

I have a Consumer Loan from Bajaj Finance and have my 6 EMI and have also applied for an EMI card online on 07/10/2012 by paying 200 rupees but have not recieved the card yet also there is no phone number to contact the consumer loan dept to get any info and no options available on IVR also no mails are replied,Customer Service is pathetic,i want the card or the amount to be refunded with an apology letter sent,my loan a/c number is 4050CD00297132, i also aplied for personal loan which got rejected for no reason and also applied bajajfinserv standard charted credit card almost 3 months ago for which i have not recieved any reply,i would be thankful if can send me the details on my email add :- [protected]@yahoo.com OR call me on [protected].

iam paying all my loan amounts every months but i dont know why my EMI card is blocked im trying to call customer care but they r not responding at office too they these blocking issue they dont resolve plz look at my issue

I took a consumer product against the loan number 4210CD00062974, And with ecs clearence. they debited two emi's in one month.

Taken 500rs Saying Late Charges- we will close your Loan -But Loan is Still Active.

I had a call from Megha Customer Care (Bajaj Finservlending) Saying I have 500 rs Pending because I had delayed for payment in past.
and also advised they will send me NOC letter in few days this was happened on 24th Sept.2012

She gave 2 phone numbers to me saying Customer Care([protected]) and for His Manager Rajeev([protected]) he picks up don't answers the questions and pretend two times saying that- I will get NOC letter in 03 or 04 days. but still nothing happened.

I have attached Loan details with Loan no. in it

I purchased LCD TV with help of finance by Bajaj Finserv Lending, and paid all my EMI well in time (through ECS). It was completed/foreclosed from my side with the last EMI on 05-Oct-2012. But the company did not issue any NOC/Original Invoice Copy/Cancelled Cheque to me. I complained to Grievance Redressal Team also, but they replied that only e-version of NOC can be issued through email and No Invoice copy or cancelled cheque can be returned. They shall be retained by company for records. Kindly issue my Original Invoice copy and my cancelled cheque. Thanking you. Kindly register my complaint against the company.

Regards
Tejinder

My name is arnoldo D. Arias, I have taken a personal loan from bajaj finance for the amount of 30,000 rs, the monthly emi was 1575 rs, I am a bpo sector worker and during the recession last year I have lost my job and was not able to pay my emi on time, my outstanding balance was 9,450 rs and bajaj finance offered me a settlement for 7,000 rs at that time I moved from Kolkata to Mumbai to search job and was not able to pay the settlement amount, I received calls from Bajaj finance but I had told them that was not able to pay as was out of town after some time the stop call me that was about September last year, last week suddenly I received a call from someone from delhi saying that there is a case in the Delhi high court against me and need to call lawyer V N Jha, I called him and he told me that the amount that I owe including penalties is 39,600 rs, 30,000 more in penalties, and that I need to pay that day itself otherwise a arrest warrant will be issued against me, I told that it is not possible for me to pay that amount, he told me that I have to pay the 10,000 that day it self, but I told him that in such a short time I can not arrange the money, the lawyer hanged up the phone, so please I request the authorities and to Bajaj Finserv to look after this kind of practices that cause mental agony and harassment to the people, I want to make a payment arrangement to pay the outstanding amount, the loan number is[protected], regards, Arnoldo D. Arias

Hi,

this is to bring into notice that i had financed a LCD TV from bajaj finance with direct debit. But without my permission they had also activated some kind of insurance on my name. they called me on[protected] and said its a confirmation call to activate your insurance. That time i told them i am not confirming anything still they had activated the same without my permission and now they want me to pay them for next 1 year for the insurance which i have never applied for.

Bajaj Finserv adding insurance to consumer durable loan without the consent from customer.
Please find the communication regarding this to bajaj for my query and help me to get rid of this.


Hi,

LOAN NO:4040CD[protected]Consumer durable loan)


For the above mentioned loan EMI amount is 2600 and i am getting informed as it is 2857.So the bank is rejecting the ecs.
Please submit the correct ecs mandate to the bank.


You are cheating customers by adding an EMI for a card which has been told only a one time charge of 263 will be deducted at the time of taking the loan .But when log on to my account it is showing an EMI for 257 for 10 months which you are charging it without any communication or approval from me.I have the same query for your customer support previously and they are telling system it is showing like that we cannot help.
Please address this and do the needful.

[protected][protected][protected]

Reply from custome care


Dear Customer,

Thank you for writing to us at Bajaj Finserv Lending.

We would like to inform you that the EMI card nominal fee is Rs. 199/- and it is charged at time of card application.

We would like to inform you that your loan account number 4040CD00296806, is covered under an insurance for which there is an additional monthly EMI of Rs. 257/-. Please note that this is a life insurance, which is provided with every loan for security of loan and loan account holder.

Also, we have mentioned below the complete details of your loan:

Loan Tenure:8
Number of Advance EMIs paid: 0
Number of EMIs paid:5
Number of EMIs due:3
Insurance account number:404BAL00296807
Insurance premium:257

Please find the attached copy of Statement Of Account.

We observe from our records that, the payment presented through ECS has been returned by your bank, with the reason that the ECS Mandate was not received by them & due to signature mismatch.

Please note that we have already sent the ECS mandate to your Bank for activation of the ECS. We request you to kindly take this up further with your bank.

To ensure smooth functioning of your ECS, you may register once again by following the below mentioned steps -
•Please take 2 printouts of the attached ECS mandate form and fill both the forms.
•Forms need to be duly signed and stamped by your bank

The above mentioned documents need to be submitted at your nearest branch

Bangalore Branch Address.
8th Floor,
Prestige Towers,
Residency Road,
Bangalore,
Karnataka - 560025

Alternatively you may also courier these documents to us on the below mentioned address. Please ensure you mention your Loan account on the forms.

Bajaj Finance Limited
c/o Tata Consultancy Services
Attention - Satyarth Mishra / Pradeep Rajput
Electronic Sadan No. 3, Bhosari MIDC
Near Philips , Near Bhosari Police station
Pune Nasik Phata ,
Pune 411026,
Maharashtra
India.

Please note if the repayment track is not streamlined it will impact your CIBIL & incur Penal charges.

For any further clarifications write to us at [protected]@bajajfinserv.in.

Your feedback is important to us. Please take a few minutes to give us your feedback .
Feedback on We Care

Assuring you of our best services always.

Yours sincerely
Bajaj Finserv Lending.
Bajaj Finance Ltd

Hi,

I had taken a lcd&music systom and for that I took a loan from Bajaj FInserv Lending. I was promised that after 3 EMIs I will be getting a EMI card. Which I have not got. I have paid 4 EMIs. Not only this without the card being issued to me . This is affecting my credit history. I had given compliant against this to Bajaj FInserv Lending and I got no response. I want kindly to look into this and provide speedy solution.

Thanks.

a/c-4230CD00036112
Narottam Mahapatra