Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

Jul 09, 2015

Updated by mukundak sent so many requests - not recd., any reply. contacted Shanthinagar
H.O., - mr.Shivanna - himself told that he is p.a. to chairman. - not
replied properly - not given chairman's / md's/ higher officers - nos
nor not connected over phone also.
very very very worst service by bmtc - not answering over phone properly
or thr: mail also. BMTC go to the HELL.(several mail sent and requested
for reply - not recd., any reply)

Jun 17, 2015

Updated by lakshmi_nm Dear Sir / Madam,


The bus route number AS-6, which commutes between Bapujinagar and Ullal Upanagar has been irregular especially during their last trips I.e. At 8:45 PM from Bapujinagar. Few months back the last trip timings from bapujinagar was 9:00 PM and was very much regular even if the bus breaks they used to get another bus. But now once the timings changed to 8:45 PM, the bus rarely arrives I.e. Once or twice in a week. It has become very difficult to commute in that timings as there are only 2 buses I.e. 234 A and AS-6 to Ullal Upanagar that operates in between 8:00 PM to 9:45 PM. The next bus after this bus would be at 9:45 only. So, just imagine the importance of this bus.


Few months back everything was normal, the problem started once they changed the timings of the bus. Actually, there was no reason to change the timings also. We tried even complaining about the issue to the concerned depot that is depot 16 over telephone on this number [protected]. But it’s of no use, the person who receives the call would just tell that the bus shift has been changed so for this shift there is shortage of drivers. I feel it’s a silly answer. Even when we contacted the Traffic Controller (TC) at Bapujinagar Satellite bus terminal, we received the same reply saying drivers are not willing to come as the bus timings is very late, so they skip the last trip. I just can’t understand how they could give such negligence answers. They say if the bus shift changes again then only the bus will come regularly else there is no other solution. If they know the solution why can’t they implement it? Again, I don’t understand why?


And it’s not one or two weeks issue, but the issue is from 4-5 months. It’s very sad that no one took any actions to solve the problem even after complaining so many times. After complaining the next two days bus will come but again the same issue. So you people expect us to complain every day so that the bus arrives regularly. Moreover, they even have a solution, but they are not ready to implement it.


What was the need to change the shift and if they are having so many issues in this shift why can’t they again change so that the bus operates regularly. It’s not just one or two who are suffering without that bus especially in those timings, more than 100 commuters relied on this bus and this was the apt bus as it would follow perfect timings.


So, I want to know what to do and whom to complain about this matter except calling to this number: [protected]. We are fed up of hearing same answer and we just need solution it’s been 5 months the problem started. It’s really scary and difficult to travel in that area as it passes via Bangalore University campus and it’s a lonely extension area.


So please look into this matter as soon as possible. If BMTC cannot provide buses in such areas in such timings then what is the use of having so many brands of buses or receiving awards and all such useless things. First concentrate on normal commuters who actually rely on your service.