Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

I was travelling from Gr Tech Park to Big bazar circle on 27th Feb'15. I have given 10 rupees to conductor for a ticket. He asked me to for Rs. 2 and I have given him Rs.10 as didn't have change and I asked for ticket immediately after giving him additional Rs. 10 and immediately he asked me to get town from the bus at ITPL bus stop. I started getting down at ITPL bus stop. However ther was a inspection squad to check the passengers tickets. I caught by officers and they demanded for ticket and I told them the same what I experienced in the bus. They demanded for Rs. 200 for not tacking ticket. I told them its not problem at my end and I have given conductor Rs.20 for the ticket. I told them the problem is not with me I don't want to pay fine as the problem with not with me and other passengers also complained conductor behaviour to the officers. However they simply quite for sometime to check every passengers and they asked me to get in to their private vehicle and asked me to pay Rs. 400 as they are captured the case. My question here though the problem is not with me they charged me Rs. 400 instead of Rs. 200 without any reason. I really disappointed with the officers approach and conductor from the BMTC. The vehicle number is FA-853. They didn't mention the vehicle registration code in a slip. I request BMTC higher authorities to take action against the conductor for not giving ticket and the inspection officers on 27th Feb'15 in ITPL to Tin Factory root for their rude behaviour and didn't logg complaint against the conductor instead collect fine from me Rs. 400 instead of Rs. 200.

Sir The residents of this part of the area dont have access to the areas west viz., Padmanabhanagar, BSK III Stage, Hoskerahalli, Girinagar, Hanumanthanagar, Srinagar, etc Request the authorities to start the service from Vasanthapura to Sringara BS. covering: i. Bikasipura ii. ISRO Layout iii. KS Layout iv. Gowdanapalya v. Padmanbhanagar vi. DG Petrol Pump vii. Kamakya theatre ix. Janata Bazar x. Hoskerahalli xi. Seetha Circle x. Girinagar/Hanumanthanagar xi. Srinagar

Sir We need buses to ply between Bikasipura to Jayanagar 3rd Block and finally to Jayanagar BS. The bus can start from Vasanthapura and the connecting points could be i. Bikasipura ii. ISRO Layout iii. KS Layout iv. Kadrenahalli cross v. Mono Type vi. Kanakapura Road vii. Yedyur viii. 3rd Block Jayanagar ix. Jayanagar BS This would help lot of people who work or study at Jayanagar

Sir, We find that during the past few months commuters are experiencing severe inconvenience since there are no BMTC - No Buses between timing 12.45 PM to 2.15PM. BMTC should work in such a way that the shift timings are staggered. Solution: Buses should start from 6 am in case of some so that it ends by 2 pm. Similarly for some it can start from 7am to 3pm and few more from 8am to 4pm. Even BMTC can plan to start operating from 5am as well.

I boarded the Bus( license plate Number: KA 01 F 4442 Bus route 12 bus )from Banshankari to go to jayanagar south end circle on 26/2/2015 at 9.30AM. Inspite of the conductor having ample change in his hands he refused to give me a ticket and change since i had a 10 rs Note. I told him that i could see enough change in his hands still he refused and told me if you want to travel give change or get off the bus.The conductor was intentionally touching me and leaning on me, when I requested to stop this he scolded me with abusive language. I had to get off the bus and travel 1 KM of distance on foot to reach next bus stop so i could catch another bus. Kindly look into this matter. The drivers and conductors of the BMTC are very rude and always trying to make money without giving tickets..And more over no response from the bmtc toll free number

I would want to bring to your attention of an incident that happened to me today while I had boarded a 500 CA bus from Jayadeva to Intel. The bus in question is KA 57F182. The incident I am narrating was around 11:10 AM on Feb 25th.The bus driver was taking inordinate amount of time at all stops and was more interested in casual chit chat with the conductor than driving. While many passengers including me protested his lackadaisical attitude, the conductor abused me and pointed fingers at me and the other passengers and used profane language. When we intended to get down, the driver and conductor kept on abusing us and didn't allow us to disembark till the next stop while using threatening gestures.I took photos of the errant individuals (attached with post) for the relevant authorities to initiate action.The request we have is that you train your crew to have minimal decency while speaking to passengers. Please take requisite action as necessary.

I got into Kias-5 bus no.KA 57 F279 scheduled at 7.20am at j.p nagar 6th phase to St.marks road.The bus was stopped in between for many times.At a stop the bus was stopped for more than 10 min wasting the precious time of passengers.when i asked the conductor.He started shouting at me asking to take some other bus.He said the bus is to airport and not to st.marks road.When the others passengers accompanied me for the delay.The bus was left again.please get me a solution as soon as possible as this type of misbehaviour should not happen again

I was taking a U-turn from Silk Board Junction towards the service road leading to Bommanahalli around 12.45 PM today and suddenly the Driver of BMTC Regn. No. KA 57-F-955 came from far side and brushed my car's left side bumper causing scrath mark on the bumper and damaged bumper guard. After I came out of my car and asked him about it he didn't even bothered to respond and coolly went ahead as if nothing happened and parked at the corner of sump to pick up passenger. How long do we need to tolerate this rash driving and insignificant behavior of BMTC bus driver? They act as if they are not answerable to anyone. My question is do we even have any authorized department or personality who actually can make the driver's accountable for their act? Or if at all any repercussion for their unruly behavior against the law abiding citizen of Bangalore? Lastly who will bear the cost of damages to my car?

Dear Sir,

From past 6 months to 1year I am suffering from this as I have seen no buses will be travelled under Route No KBS to KBS (Bus No. 96A). I have seen that drivers and conducters of this route are very lazy and time eaters. They stop the buses for this route and have lunch for more than an hour.
Due their negligency and less involment in their work People are suffering on this route. they have to wait for atleast an hour for one bus. and also the same problem is face throughout the day.

Kindly take this as serious and do the needful.

We hope BMTC is an Public support organisation not Profit oriented organisation.

Respected Sir/Madam, I am Thrupthi, today(11/2/2015) i was travelling in bus (KA-01, F-4909) from peenya 2nd stage to sunkadakatte on 11/2/2015 at 6:00 PM . BUS was almost empty but all seats was occupied so I was standing. The conductor was intentionally touching me and leaning on me, when I requested to stop this he scolded me with abusive language. And i regestered a complaint about this to bmtc helpline 155220 on 11/2/2015 at 6:22PM. Please take action against this and let make female passengers to travel comfortably in bmtc. Thanks & Regards Thrupthi

Hi, I have been experiencing the same issue again and again where the Bus drivers are not ready to open the door in Volvo bus. After paying 2, 300 Rs for the bus pass we ask drivers to open the door in the signal when bus is stopped for almost 10 minuts. Usually buses will be so rush so that we get into bus to get a place to sit. Please replay to me is there any rule as such....

Bus license plate Number: KA 51 F 160 Bus route 500 I boarded the bus from B, Narayanpura to go to Tin Factory. Inspite of the conductor having ample change in his hands he refused to give me a ticket and change since i had a 100 rs Note. I told him that i could see enough change in his hands still he refused and told me if you want to travel give change or get off the bus. I had to get off the bus and travel 1 KM of distance on foot to reach next bus stop so i could catch another bus. Kindly look into this matter. The drivers and conductors of the BMTC are very rude and always trying to make money without giving tickets.

I took the BMTC Volvo Bus (56F/1290 or 57F/1290) from SJR Whitefield and wanted to get down at Hope Firm at 6.45 PM on 3rd February, 2015.The fair is 20 and i gave 100 as i was running short of change. The conductor named 'Vimalan' behaved extremely badly and shouted and abused me for not providing him exact change.It was humiliating and it is a complete disgrace for BMTC Bangalore.I am a responsible citizen and have credible educational & professional background.I just wonder if we all (i mean everyone) deserve such treatment from public service operators.I strongly condemn such behavior and gather from my colleagues and communities that this is not a 'One-Off' case but a growing issue in Bangalore.As we choose to bear the premium for BMTC volvo services, this is the least we expect from BMTC. This is a disgusting and outrageous incident that must be handled with strictest action by the authorities.After all, being a 'Outsider' we should expect minimum respect from Bangalore conductors.Feeling sorry and sympathetic to those who experience the same everyday.

On 31st January I went to jayanagar 4th block bus station to buy the monthly pass for the month of February, when I reached the counter i asked for the pass to a BMTC staff who was sitting there to issue the passes, then to my shock he has refused to give me one as I had lost the January month's pass. I showed him the 3 year's identity card issued by the BMTC and told him clearly that I had lost it, but still he refused to give me the pass and instead he asks me to "go find it and come" in a rude way. "Go find it and come"?!! We're not bloody your servants boss! Then I had to quarrel with them and take their insults. After a dirty argument with them for almost 10 minutes, that yielded nothing, I decided go to the banashankari bus stand hoping that at least there I can get the bus pass. I reached there and went to the counter to ask for the pass, there the BMTC staff has given me the pass by seeing my BMTC id card without a single word. So why these BMTC staffs at different bus stations make their own rules? Inconvenience will always be there we, everyone one o[censored]s, do understand it but please don't embarrass us by doing these kinds of things. I'm deeply hurt by your unruly act. I Hereby requesting the concerned authority to please make sure that the same rules are followed everywhere. And train your staffs to behave properly with commuters. Not only me, I have seen lot of other people who stand for hours in the queue and go back disappointed when they reach the counter. Please do take action regarding and please make customer-friendly rules. Yours sincerely Prasad.

The bus conductor asked me to pay Rs.12 from dairy circle to Jaydeva hospital.The are two stops for jaydeva from Dairy circle;one is before the four crossing and the other is after the four crossing. I always get down before the four crossing. If you get down before the four crossing from dairy circle you are charged Rs.5/- but if you are dropped after the four crossing you will be charged Rs.12/-.Anyway it is not my business to take classes about the bus charges .I asked him to give Rs.5 ticket because I was travelling in this route for months and he was reluctant to get the Rs.5 and he demanded Rs.12.I didn't understand what he spoke in kannada I think he might have adopted language racial discrimination with me.He humiliated and abused me by spitting towards me infront of other commuters in this issue because I couldn't speak the language he spoke to me and I demand an explanation from him on behalf of the people who supported me during this incident. Also I registered a complaint in BMTC online complaint with Problem/Ticket No-11901.After that I didn't receive any feedback from them.I dont understand why they have such online complaint system to take no action against any complaint. This is my second complaint against the misbehaviour of the bus crew with no action. I seek the authorities to take severe against bus conductor for his misbehaviour with the public Bus No-KA 01 FA 150 My bus ticket No- KN44 699651 Date-23.01.2015 Time -4.25PM-4.30PM BMTC complaint No-11901

Hi sir/madam, Yesterday I travelled in bmtc volve KA 57 F 907 from marathalli bridge to graphite India but conductor didn't gave a stop at graphite India bus stop instead he stopped in graphite India signal when the signal was red and he told to get down. I asked to give stop in graphite India bus stop but conduct refused to give stop, instead he took extra money saying I didn't get down at graphite India bus stop. More the thing is the conductor is not issuing tickets from source to destination properly for It employees who use to travel in that bus I request you to punish the conductor for his misbehaviour with the public and take necessary Action I am a localite, for me only the conductor cheated and please think about daily how he is cheating for the people who don't. Know kannada. Here are the details of the bus, BUS NO- KA 57 F 907 Ticket No. - 086203 Time - 08:16:46 Source - marathalli Destination - graphite id And the details of new ticket issued for me purposefully Ticket no. - 086233 Time - 08:41:16 Source - graphite Id Destination - sathysaihos And I have attached the tickets, please find the tickets and take necessary on the conductor by tracking him. Thanks, Ranjeeth [protected]

The glass panel above the seating is totally covered by full size commercial ads. by which the commuters are totally not able to see either the road nor the location or bus stop where they have to alight. By this the commuters are put to hardship, specially elders who will be floating a place having some identification of road or bus stop etc., I sincerely address to the concern authority to either to remove these stickers nor reduce the size to one quarter or half which will be of great help and will be befetching to your organisation's manifesto. Thanks and hope that suitable action is initiated at the earliest and ease out this hardship to your commuters. With regards A common man journeying with your transport system form the past 54 year.

On 22nd January i was travelling from Cunningham road towards kodigehalli Bus No.288A it was coming from Shivaji Nagar Bus stop, one lady with his son he was some 6 yrs old suppose to get down in Hebbal bus top, wherein she could not get down there as soon as bus started moving she said she has to get down there, but this conductor was started shouting and they did not stop the bus, conductor and driver stopped the bus in the middle of the flyover where the deviation is there and they made that lady to get down in the middle of the flyover since she was not ready to get down there and they made her get down in the middle of the flyover and asked to go walk from here. Any body please tell how can she walk in the flyover with a kid those shameless conductor should have issued one more ticket and stopped her in esteem mall instead of that he made her get down there. i was speech less that time it happened suddenly. Later I questioned him how can that lady with a kid can walk top of the flyover he started abusing and telling me you should have helped her why you are asking go do your work? is it the way public officials talk to public and causes inconvenience to people? please some manners to these conductors and drivers let them know that they are working for people they should always think about public safety first and help them instead of putting them in trouble.

258C, 250P, 250S, ಈ ಮೂರೂ ವಾಹನಗಳು ಯಥಾಪ್ರಕಾರವಾಗಿ ವಿಧಾನಸೌಧದಿಂದ ನೆಲಮಂಗಲ, ಚಿಕ್ಕಬಾಣಾವರ, ಬಾಗಲಗುಂಟೆ ಹೀಗೆ ಪ್ರಯಾಣೀಕರನ್ನು ಬೆಳಿಗ್ಗೆ ಬಿಟ್ಟು ಮತ್ತೆ ಸಂಜೆ ಕರೆದುಕೊಂಡು ಹೋಗುತ್ತವೆ. ಆದರೆ ಸಂಜೆ ಮಾತ್ರ ಈ ಮೂರೂ ವಾಹನಗಳು ವಿಧಾನ ಸೌಧದ ಆವರಣದಲ್ಲಿ ಬಂದು ನಿಲ್ಲದೆ ದೇವರಾಜು ಅರಸು ದ್ವಾರದ ಬಳಿ ಬಂದು ಅಲ್ಲಿಂದಲೆ ಕ್ಷಣಮಾತ್ರದಲ್ಲಿಯೇ ಹೊರಟು ಹೋಗುತ್ತವೆ. ಆದುದರಿಂದ ದಯಮಾಡಿ ಈ ಮೂರೂ ವಾಹನಗಳು ಎಲ್ಲಾವಾಹನಗಳು ಬಂದು ನಿಲ್ಲುವ ವಿಧಾನ ಸೌಧದ ಆವರಣದಲ್ಲಿ ಬಂದು ನಿಂತು ಹೋಗುವಂತೆ ಶಿಫಾರಸ್ಸನ್ನು ಹೊರಡಿಸಬೇಕೆಂದು ಈ ಮೂಲಕ ಕೇಳಿಕೊಳ್ಳುತ್ತೇವೆ.

BMTC bus ticket from Kadugodi to ITPL is 12 rupees(Stage 2). If i travel same bus from Kadugodi to Hope Farm is 5 rupees(Stage 1), then Hope Farm to ITPL is 5 rupees(Stage 2). So total 10 rupees only. Why this much price difference? Same bus, same route and same destination but price difference is 2 rupees. Please change the BMTC bus fare to rupees 10 up to stage 2.