Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

Hi This is more of a request than a complaint. I travel to ITPL from JP Nagar 5th Phase by Volvo 500 KM bus which currently leaves Kalyani Magnum at 8.00 AM. Earlier it was leaving at 8.10 AM but the drivers discussed and changed the timings to 8.00 AM due to traffic. Now again they have plans to shift the time to 7.45. This is where the problem for commuters like me lies. It is very difficult to leave home early to catch the bus at 7.45 AM as I need to prepare my kids for school and see them off before taking my bus. And if I miss this bus it is very difficult for me to catch another bus for which I need to go to Ragigudda bus stop everyday as the next 500 KM bus is only at 8.45 AM which is quite late. So it is my humble request to not change the current Volvo 500 KM timings from 8.00 AM as it will cause lot of inconvenience to commuters like me. Thanks Raji

Dear BMTC Experienced this today morning near Sheshadripuram, Bangalore. BMTC bus numbered KA 01, 0897 ( to Vidhansoudha, TATA marcopolo, Blue color) was emitting very badly, would not like to see such things from prestigious BMTC on Bangalore roads contributing a lot to Bangalore air pollution. We hope at least Government buses should undergo emission testing regularly and take careful precautions to limit their Carbon emission. Regards, Sandhya

30 min before i traveled between dumlur to marthahalli. Bus conductor didn't issue ticket till the next stop also. Just before next stop i.e Manipal hospital, checking squad has entered and verified tickets. Me and one more lady don't have tickets, Because of conductor negligence. And the lady officer is very rude on us, without asking any one in the bus for actual reason. She fired on us. That stupid conductor not even opened his mouth.

Checking officer is very rude on us. She is telling like we have to go conductor and take tickets. So many people are standing there. even if we try also it will be very difficult to reach conductor. That to be just after entering into bus, how can we expect these things.

Even driver know that we entered there only. He also didn't responded.

She entered into bus in dumalur bridge but she had written in complaint like Sivaji Nagar. I have proof that i had just attended interview in TAS company. How can I travel to sivaji nagain in that time. I helped the other lady by giving her penalty amount, without knowing her face.

Just two weeks before i had raised complaint on same kind of issue. I didnt get any response on that. I raised complaint saying from marathalli to whitefield most of the conductors not at all issuing tickets. even if we ask also they are just hiding their faces. This is happening most of the times. this stupid checking officers not at all concentrating on this area. But other places just over action. They are doing. It is insult to me. It will go very if you leave this matter. I have all the proofs.

Bus Details:
Root NO: 33B/1
Bus No: KA01 FF498
Date[protected]
Time: 12.30

I Lost my red color jute lunch bag in 500c.i was traveling from silk board to marathahalli bridge. i was dropped at marathahalli bridge near ittina akaya building around 3.50 pm on 20 june 2014.The bag contains green and white color tiffins.1rectangular, 2 round, 1small rectangular tiffin. If found please contact me at [protected]. Swati

500D buses from Silk Board to Hebbal in the evening between 5 & 6pm wont go to hebbal. They drop all passengers in front of Manyata tech park since they are lazy to go to hebbal and drop passengers there and return to Manyata tech park. They wont even inform you that they wont go to Hebbal when you board the bus. One such bus did this on 18th June, the bus number is KA01 F9116. They dropped all passengers at Manyata tech park at 5:30pm instead of dropping at Hebbal which is the buses final destination. I would request that action be taken against this since the passengers have to pay again to board another bus (they wont refund) and also the inconvenience caused by this.

I was travelling from Wipro Gate Electronic City(Bangalore) through bmtc bus-505E towards Agara. The driver deviated route by getting over the flyover instead of going from below the flyover to stop at Agara. When I asked him not to change the route the conductor asked me to get down in middle of fly over. The bus started from Electronic City at 7am. I demand an action over this

Date 18 june 2014, 8.30 am bmtc bus no KA 01 F 9574 in that bus conducter taking correct amount from school children and he is not issuing ticket if the children asking also he was not giving. daily he was doing same so plz take some action on him.

We hardly get a bus in an hour. We have only 2 buses MBS-8 and 412 from Kammanahalli and frequency of these 2 buses is very less, in an hour we get only 1 bus and it will be completely crowded from Kammanahalli itself and everyday we travel on foot board. Please increase the number of buses from Kammanahalli to Koramangala. We are finding it very tough to travel to office at the morning as well as while coming back at evening.

Sir, Iam 66 year old senior citizen regularly travel by BMTC bus from Kalena Agrahara stop on Bannerghatta Road towards City and back. I regularly travel by Volvo bus from the above stop to HBR Layout on every second Saturday and returned in the evening. Yesterday on14th June, 2014, I boarded Route No-365 (volvo) at about 9.30am and took a daily pass after paying Rs.140/= as there is no concessions for sr citizen on daily passes.The conductor ticked date and month as 14th and 6, as he didn't have punching machine. I signed the pass and kept it in my pocket. I alighted at Gopalan Mall and walked up to Jayanagar East stop to board 500A to go toHBR Layout. As 500A didn't come, I boarded 500C to go to Silk board stop. I got down at Silk board appxly 10.08am. Then I boarded 500D at Silk board Stop. The bus started its journey and the conductor started issuing tickets to other passengers. He checked my pass (No-FPT0349539) and told me that pass is not valid. When I asked him the reason, he told 14th June2014 is not FRIDAY. Then I noticed the day mentioned in the pass was FRIDAY.He told me either to buy fresh ticket or get down at the next stop. So I got down at Apartment bus stop and waited for the next bus. Then came Route No-500K to ITPL. I got into the bus and the conductor checked my pass andgave it back to me . I got down at Marathahalli Bridge stop and waited for 500D. Then came the bus 500D . I boarded the bus and the conductor checked my ticket and punched the date and month with the machine and gave back to me. I alighted at Hennur Cross stop and went to ISCKON temple from there. On my return journey I boarded 500A at Hennur cross stop at 3 PM. The conductor appeared to be a young guy checked my ticket and gave back to me. Then he came back to me as the bus was nearing Kalyannagar fly over and asked for the pass. I gave the pass to him and he took it to the driver and discussed something. He came back to me telling I hold invalid ticket and told me to buy fresh ticket. Then I went near the driver and asked him what was the problem. He arrogently behaved with me telling me to get down at Banasawadi signal. I got down there and waited for the next bus. Then came 500A again and I boarded the bus. The conductor saw my pass and gave it back to me . I got down at Jayadeva bus stop and walked up to Gopalan mall to catch another bus to my destination. I waited for Volvo 365 for some time and then boarded AS15 to go to Kalena Agrahara. I had bad experience yesterday and I thought how could a conductor cheat me like this way by issuing pass ment for previous day. I have decided in future not to travel by VOLVO buses. Even after purchasing Daily Pass, I was put into lot of problems. Will BMTC look into this matter and punish erroring staff? K.Narasimhan

Dear sir.,

As you are aware now a days colleges are conducting extra classes during evenings.

Many children are going to tutions near by their collegs. So they will be returning to

Home in the night. I want to know whether children can use their student pass for

Return journey during night.

Surendra babu

I have been traveling from Agara to Banshankri everyday in BMTC Volvo buses. I have problem getting the buses as the buses go in the service road and do not let any passenger get in to the bus.The door is shut as soon as they drop the passengers. People keep running from 1 road to another to catch a bus. Its been really difficult to commute from Agara to Banshankri. Buses wont even stop when the passenger is right in front of the door. Please give proper instructions as to where the buses are to be stopped. Passengers cant keep running from 1 road to another.

I would like to bring to notice the shameful behavior of BMTC conductor who was abusive towards fellow passengers, refused to cooperate, talked rashly with a female co passenger. When I asked for change in return, the conductor refused to offer the change(he could have told before hand he did not have change in which case a passenger might not have boarded the bus) and started abusing. He refused to talk/did not know hindi(Official and national language of India) with another passenger and again started abusing when he asked for pending Rs.10 in return.There was one more incident in which the conductor just gave a Rs.100 note and told 2 passengers to settle the change amount among st them and when both passengers refused they were forcefully made to get down two stops after their scheduled destination and needless to say he still did not budge and did not give away the change. Yes all this happened during my short trip from cosmos-kundanahalli to bellandur. It will be a disgrace on BMTC's part if such individuals are let off without any punishment. The crew should be counselled on how to behave with fellow passengers.BMTC already has a negative image due to such corrupt individuals and if no action is taken it will only further consolidate BMTC's deteriorating image and along with it spoil Bangalore's image in eyes of people. Details Date 31.05.2014 Bus number :KA-01 FA 2106. 500-C (ITPL to BANASHANKARI) Time -2120. ticket number - KZ[protected]Rs.30) and S48 461545

To,
BMTC
Bangalore.

With reference to the above cited subject, Route No.279 F from Boopasandra to Chikkalsandra has been cancelled from 1 month, Many people go to work in the time range of 7-9 AM. There are no buses at that time. There were Only 1 bus namely 279F. The people of our area don't know why the bus are cancelled. There are many students who travel by bus everyday in our area.
All the buses are to be catched only at Majestic. Please take the necessary action to increase the frequencies of the above mentioned bus.

Regards,
Santhosh Singh.

Bus Frequency is very low to K. R. market via Malleshwaram. Its very tedious to get buses to K.R . market. Buses coming are rushed and not able to get in also.It is very tough to manage. Paying high fare for BMTC and poor service is not acceptable. Since there are huge folks traveling to Maharanis College and Corporation it is recommendable to have more frequent buses. We hope the concerned person would look into this make the service convenient. Kindly looking forward for the betterment.

Today (26/05/2014) i got into the BMTC bus (Route no.250) (Vehicle no KA 50 F187) at around 8.25 AM, as i was the last one to get into the bus, i was still standing in front (near Driver) (Not at foot board) (Even dint blocked the way, standing at side). The conductor told me to go inside but their was no space inside to go, as the bus was full. She started shouting with rude words at me as i was standing purposefully in front. i told her their is no space inside to go, she was not even ready to understand my situation. Some how i managed to go inside & stood. And later on for the same place some other lady came & was standing, but the conductor even dint asked her to go inside. Even some of the Gents was standing at front Foot Board, she was not bothered about that & also dint told them to go back. SHE WAS RUDE ONLY WITH LADIES...

Sir, Iam 66 yrs old Sr citizen regularly travel by BMTC bus from Stage Gottigere on Bannerghatta Road towards city and back. Of late I observed BMTC Conductors are not issuing concession tickets to Sr Citizens and their behaviour towards sr.citizens is far from satisfactory. On 24th May at about 17.50 hrs I was waiting for Route No-374C at Sangam circle stop next to BSKTTMC to go to Gottigere. That was the only direct bus to my destination from BSKTTMC. The actual departure time as indicated in your website is 18.05 hrs. But the bus came near Sangam circle exactly at 17.50hrs. I went up to middle of the road and showed my hand to stop the bus to board. But the driver approximately in mid thirties on seeing me cut the steering to extreme right and drove away with more than 60km speed. The bus was almost empty at that time. On 23rd May I boarded the same bus at Gottigere at 11.05hrs to go to BSKTTMC.The actual regular fare as indicated in your website Rs.17/=. The conductor gave me Rs.15/- ticket. Is it called 25% concession to Sr.Citizen? Please arrange to publish stage wise Sr.citizen fare in leading news papers, so that it will be very useful for persons like me to argue with conductors and get the concession rates. Your Volvo bus conductors are courteous and issue correct tickets for sr.Citizen. Let BMTC educate bus crews to behave properly and issue correct denomination of tickets to Sr. citizens in future. Thanks

Hi Team, For your information this is the 3rd complaint I am writing and hope that I will see some response now. My name is Shyam and I used to live in Hulimavu. As an IT professional at Electronic city, I daily board bus from gottigere to Electronic city through bannerghatta road. The only bus that's run through this corridor is No- 378 and below are my complaints about it:- 1. Very low frequency between 1PM to 2PM(sometimes I had to wait almost 1 or 2 hours for it). 2. No proper running co-ordinations between following buses(Many times two buses used to run simultaneously, Keep long waiting time after it). 3. Why there is no AC bus available on this corridor. 4. Because of the less bus numbers I always find so much rush that I hardly remembered to ever find seat in it. As an sincere citizen I really disappointed by the BMTC bus services here. Kindly look into this complaint as soon as possible and I hope for better service in future. Regards, Shyam Singh Infosys Employee [protected]

I would like to get to your notice the importance of safety measure required. Buses don't stop at the bus stop properly. Yesterday 20 may, I boarded bus at 10 am, bus no 94. Ka 50 F 205 from CUNNINGHAM ROAD which travels from Shivajinager to Yeshwantpur. Hardly had I took 10 steps to reach, the bus started off, but some how I managed to step in but before I climbed the 2nd step the driver shut the door. I got hit by the door and my hand bag was stuck outside the bus until I made my notice and they opened the doors. And to add to the worst both the conductor and driver started screaming at me to board other buses. THIS COULD HAVE MADE THINGS WORST IF IT WAS AN ELDERLY PERSON. I would like to request you to look into the matter and take appropriate measures for the safety of all passengers and prevent unnecessary accidents.

Today, I travelled from Kasturi Nagar to Multiplex Cinema (Marathalli) in 500D bus with registration number KA 01 FA 1925. When asked for the ticket, the conductor issued the ticket to Marathalli Bridge. Since I gave RS. 100, he asked me for a change of 5 rupee's, when i gave him he told he don't have change even though he was having cash in his hand. When it reached Marathalli stop I asked him for my balance amount but he gave me only RS. 50 back. When asked for the balance amount, he was not willing to give me and started abusing me, asked me to get out, when told will complaint to the BMTC department, he was abusing me verbally abusing me so badly. I have couple of eye victims who saw the same. If you are not taking necessary actions regarding this, I will be forced to go for "Consumer Court" and file issue a non-bailable warrant against that conductor.

To The Concern Authority, Am traveling daily in this way, since 6 Months i use to travel from soudhamini layout to kothanur(JP Nagar 8th phase. The Bus No. KA-01, FA-482 . He is not stopping the bus in right bus stop, he is misbehaving with women and abusing elderly people, i would request you to take proper action and help the public. He is rude behavior affecting handicaps, old age people and women Very badly. He scolds in the Bad manner. So i would request you to give him the strong warning. In future if you’re Recruiting drivers and conductors please check there behaviors and recruit them. Don’t take this kind of people. There are not worth for Society. Timing around 8:00 PM Daily Date : 15/5/2014