Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

On April 22nd 2014i.e today, at 8:50 am we boarded the bus in Kadugodi (Bus no KA 01 F 4532), Whitefield, Bangalore .Driver was suppose to give the stop near GR Tech park as we need to get down, instead he was rashly driving we requested him to stop near Brigade Tech Park at least, he had not obliged took us to ITPL Stop which is almost 1 km away we had to return back .Reckless driving with continuously horning on the road .I think driver should be trained as this kind of drivers would trouble the citizens / kill the innocent people on the road . Also would like to bring to your notice, Driver had stooped 10 mins in Hope farm to pick the passengers, are drivers and conductors working for commission or really wanted to service the citizens . Sack such kind of Drivers who are abusive, reckless driving and not providing good service to the citizens ...

I have a monthly pass but to use the Fly Over to Electronic city from Silk Board we need an extra ticket of 5Rs each time.
I boarded the Bus 'KA57F951', [BUS NO 356CW] around 7:45 am on friday the 18th April 2014 from East End Bus stop and showed my monthly pass. I also asked for a 5Rs ticket to go over the fly over. He told me to take the ticket afterwards.
After a while, when the bus was going over the fly over, i asked for a ticket. The conductor took the cash and started screamimg at me for not giving him the cash earlier.
I kept asking him for the ticket till the end but he kept screaming that he had finished giving tickets and closed the log (or something) and will not be giving me any ticket. I had to get down in the Electronic City bus stand without the ticket.

Please do counsel the bus conductors to deal with passengers more JUSTLY and APPROPRIATELY

Today i.e. 9th April a volvo bus with the registration number KA01 FA 1934 route 500C overtook in a wrong way and almost hit my car. When asked he abused us. This incident happened in Whitefield near SJR park. Such drivers will killl someone for sure someday and before that happens please take strict action against such people.

I traveled by 335E with number KA 01 1F 1677 from Kadugodi to Richmond road around 1.30 today. It was the most harrowing experience in a Volvo. The conductor abused all the passengers in the bus and the driver also yelled at everybody! The driver refused to stop at Richmond road bus stop and for fun he stopped at the next stop! Why should we pay that much of money to travel by a volvo when the conductor and driver are so callous and have such cheap mentality! I felt harrased as a woman by the driver! They need to be fined for behaving this way! Earlier the Volvos had cordial staff! Why have they started allowing such cheap people to become staff! Strict action needs to be taken on them!

Yesterday (03-April-2014), I got in G3 bus from Brigade road. I have to go St. Johns Hospital Stop. Ticket amount is Rs 12. I gave conductor Rs 20. He said if you are not having change, you can get down from the bus. When the bus reached the next stop, he is forcing me to get down from the bus, he refused to provide ticket. I said I will definitely complaint about this issue. He never worried about that . After a long argument, he provided me ticket. Bus number : KA01 FA2223. Bus starting time from Brigade: 6.00 pm. Hope the higher authorities will punish them.

Hello, I travel from Hebbal to Mahadevpura. April1st I asked for monthly pass. I was given 1950Rs Pass. I asked the conductor as why they have reduced the pass by 50Rs and I showed them the company employee ID as well. Conductor informed me that "there is no difference between those 2 passes..you have the pass dont worry, this is new pass".Generally I was given 2000Rs Pass. Yesterday on April3rd I boarded ITPL to Hebbal volvo bus. Conductor did not accept my pass as I did not have BMTC ID card and I was asked to purchase ticket. And I did so. Now I am asked to go to yeshwanthpur and purchase BMTC ID card. For conductors mistake, why I am asked to buy the ID card? Instead I will pay 50Rs extra, let them give me the correct pass. BMTC service is definetly not passenger friendly. I wont be buying pass from next month, so it does not make sense to buy BMTC ID card. I cant even go to yeshwanthpur or Majestic as I have a small baby. I tried to contact senior officer at Hebbal, but no one was available. This is really very bad service. Please suggest me the next step of action

Today while getting back from JINDAL I along with my family was about to meet an accident.On the flyover(jindal to bangalore side).A over speeding bus took a sudden left without giving any lane change indicator or sign.It was a marginal escape today we had. We four could have died on the spot.I request you to put a complaint against this.I am here attaching a picture of the number plate of the bus.Its not just about me.everyday bunch of people die on road due to these over speeding buses and their careless driving.They should be tought how to drive.

Bus Route: K R Market to Chandapura Bus No.: KA-01 F-8562 Date & Time: 19th March, 2014 at 9.40am The bus was stuck in traffic jam. Me and my co-passenger requested the driver to open the door as we were running with short of time to reach office. The driver didn't open the door and was misbehaved with us. Kindly take some serious action against this driver as he was very rude and least bothered about our request. He thinks BMTC Complaint Management Team is an IMPOTENT. Regards, Kiran

I am a regular BMTC commuter and have been using this bus service for the last 25 years, but unfortunately an incident took place today evening when I was returning home. I was terribly disappointed. Firstly I urge all the conductors and the checking inspectors to know how to behave with elderly women. I boarded bus no. 335A(KA01 F9532) from Brooke Bond bus stop, took a seat. The conductor passed by and I called him out (2-3 times) to issue the ticket. But he was ignorant. In the meantime the next stop came (Kodi bus stop) and inspector got in and the conductor immediately handed over all the remaining tickets to him. In fact I was holding the bus fare in my hand, but the inspector was of the view that I was travelling ticket less. I tried convincing the inspector that it was the mistake of the conductor by not issuing the ticket in spite of me calling him twice and being ready with exact change in my hand. But the inspector was not ready to listen and was hell bent on charging me with a fine of Rs.150/-. He also mentioned that if I don't pay the fine, I will have to go with him to the police station. I was fighting for justice, but they were not ready to budge. So I had no other choice, but to pay the fine for no mistake of mine, but that of the conductor. I am terribly disappointed and this is not the way the commuters should be treated especially the honest and the elderly ones.

Complaint against the bus conductor for his misbehavior and his offensive language. Respected sir, I would like to lodge a complaint against a bus conductor who behaved in a very bad manner with me and used some offensive language either. The story is as follows. I hopped into a BMTC bus no KA-01FA-1919 in the bus route 285 at Rajanukunte on 5th march 2014 around 12:30 pm. The bus conductor is asking for the tickets and he got near me and issuing a day pass to another person on the other side of the bus. So, the conductor’s backside is facing me, and I asked for a day pass twice and he did not listen to me and is going back, then I asked for the pass in a bigger tone, and then the thing started. He started arguing with me that I should have asked for the pass before as the bus has come to a checking station now. I said, I asked twice and you didn’t listen, now why are you shouting on me as it is your fault. Then he started abusing me, speaking in kannada (thika muchuko), and there is the worst part of offensive language. What right does he has to use such an offensive language upon me? The conductor did not even issue ticket for the person sitting beside me till asked him for a pass in a louder tone. There is a best part to this story, and that’s the great other Indian passengers and the co-employees of the conductor who were present in the bus were saying that this is my mistake and I should keep my mouth shut. What crime did I commit? The only one who is supporting me is the guy beside me who did listen to me twice while I am asking for a day pass. I even asked the conductor to give his name, so that I would complaint against him, he denied and repeated the same curse words (thika muchkondu, koothko). As I said before, no other passengers came to my rescue and in turn were saying me to sit down. I am humiliated and utterly disappointed with such a worse behavior from a public servant, who is having his wages from the taxpayers of this country. It is something like we are paying to our servants, so that they would abuse us elegantly. I expect a sincere apology from this guy and there should be a protocol that every bus conductor should address the passengers as “sir” and “madam”. When we call them, “sir”, doesn’t they have the responsibility of calling us, “sir”? Another rule should be made that if the co-passengers speak anything against or behalf of the passenger in such a situation, then they should be taken into the contempt of law. I am attesting two photographs. One is a snap taken inside the bus, and unfortunately it doesn’t depict a clear picture of the conductor. The other is the number plate of the bus. Regards Mukesh [protected]@gmail.com [protected]

I was travelling from Neeladri Nagar to Wipro, Electronic City on 26/02/2014 10:35 a.m. through 378 Kengeri bus Bus no: KA-57-F-1158. Since already waited for bus more than 10 minutes, all o[censored]s got into the bus even though it was almost getting full. One of the lady next to me demanded for a ticket & the conductor asked her to wait since his hand is not free. She demanded for the ticket again when he was a bit comfortable, the he started shouting at her. When her stop came, she again asked for ticket & now he stated scolding her after she got down also, but she didn't leave & finally he gave the ticket. Now since his hand was more free now (since the lady got down), I asked for ticket. He started scolding me & I told him that what his problem was in giving ticket when we give money. He stopped the bus, misbehaved by holding my hand and pushing me down to get me out of the bus. I told that this is government's property & refused to get down. Then he started using some abusive local language & started scolding till my stop came. This is the best example of the worst situations which commuters face due to Bmtc bus conductors & all the fault is in just asking to give ticket.I have complained to the nearby BMTC bus depot. Not sure if they are gong to take any action & hence drafting a complain through this site. Please, please take necessary action against such people who behaves brutally without any respect to women & who tries to eat up governments money. Prathyusha Ph no: [protected]

Dear Sir/Madam,


I am daily passenger of 500 D Volvo bus. Today evening I was travelling from my office to my house around 5pm.
I had told the conductor many times driver is driving rashly. Two ladies were standing and he put the sudden break and they fell down.My right hand got hurt and my right side of the chest also. Then the conductor is telling me it is because they want to pick up the staff from Manyatha. The bus number is KA 01 F9096. The bus started from Intel at 5pm and reached to Nagawara at 6pm.


Please take the action immediately.


Regards,
Elizabeth
[protected]

I was going from Karthik Nagar to Next stop Total Mall. I gave Rs.5 to the conductor but he didn't give me ticket and the checking officer came and asked me the ticket. I told him that the conductor didn't give me ticket. Instead asking about it to the conductor he asked me about Rs. 200. I was telling him that was not my fault but he didn't take any action against the conductor. He charged me Rs. 200. The officer told call the police about it the police said complaint to BMTC. When i called BMTC they told me register complaint online. The Bus number is 500D (KA 57 F 731). I know nothing is gonna happen. Just want to aware to my dear friends about this. Regards, Nikhil

CHARMI- I was travelling from Domlur to Rjeswari on 06/0/2014 by 4.45 p.m. 334E Kadugodi bus route. bus conductor was having enough amount of change of 100 rs. i was asked to leave bus as i were not having 10 rs. Change for the fare. he misbehaved as well as was asking rudely to get off from bus. but some old lady gave me change and because of that i was able to travel. it was very rude behaviour. EMAIL ID: charmi.[protected]@gmail.com BUS NO : KA01-FA 14B9 TICKIT NO: D[protected] DATE: 06/01/2014 ROUTE : DOMLUR TO KADUGODI 334E TIME: Approx 5.00 p.m.

My name is Aradhana. I am working as an Scientist and Team Lead in a top biotechnology company in Bangalore.
I normally take BMTC bus from Yashwantpur to Cantonment Railway Station. Today, on 24th January 2014, I took BMTC bus 252A/7 (KA 50 F 161, D 22) at around 4:45 PM in the evening from Yashwantpur. The conductor was issuing tickets to others in the back. I took seat in front part behind driver’s seat and kept ticket money ready, waiting for conductor to finishing issuing tickets to other passengers in Male passenger’s section and come to front side of the bus for issuing tickets to those recently boarded the bus. Within 2 minutes of my boarding in the bus, before the RMC yard bus stop, the ticket checker (name Mr. S. V. ) boarded the bus and started checking the tickets. Since I was on first seat, he asked me for tickets. I politely told him that I am waiting for conductor to issue me a ticket, because I just boarded the bus and Conductor is on the back side issuing the tickets. However the ticket checker started arguing with me very arrogantly. He did not even listen to other passengers who had witnessed the incident. The ticket checker forced me to pay Rs. 200/- for no faults of mine. Instead he was insulting me in front of the whole BUS crowd. I would like you to take strict action against the officer (Mr. S. V.) who was doing a mugging act. The checker also held his hand to block my way when I insisted on both o[censored]s going to police station. Please provide me compensation of the whole amount and additional insulted charges, especially insulting and harassing a woman. Thanks and I will be eagerly waiting for your reply and action. I will be giving a police complaint as well. I urge you to support us and remove some of the money-minded staff in BMTC so as to make the BMTC run smoothly and take care of women employees who are honestly paying for the tickets without fail every day.

Bus No- KA 01 1067. Today's date 23 jan, 2014. I was coming to office(Whitefield). The conductor has given ticket me for 16 rs. Near to BEML Layout some poilce offcers got into bus for ticket checking. i Showd my ticket which conductoer has given. But he told it is not correct and started shouting in Kanada. He took fine . In bus i was almos feling cried. I want to take any step on that person..

I been travelling everyday from past 2 months to work on Big 10 G3. i saddens me to say that 98% percent of the Drivers & conductors behave as if the people are there for a free ride. Conductors are rude & driver often rash. i understand the pressure they work under. But thats no excuse for their behavior. They have 0% regard & respect for women. The drivers move the bus even when women are trying to get on the bus.Drivers and conductors use foul language in front of the women, drivers are talking on cell phone while driving, conductors talk rudely all the time and at times they have their own fights which cause unnecessary nuisance to travelers. Its mostly a humiliating journey for me, to see them being disrespectful to people all the time. I know nothing will be done as our system is always pathetic. its just the first try.

Hi i boarded an MF7 bus numbered 1674 from itpl to cosmos at 7:30 A.M.Actually the fare is 15 but he charged 32 for 2 tickets.I gave him 50 rs and when i am asking him for change he keeps on escaping and when i finally asked the change when my stop came he is shouting at me for not having change with me.Actually he should give a ticket of 15 rs each so that he can give me remaining 20 as change but he gave 16 rs ticket each so he refused to give me 18rs change.Even he is having the change he is refusing to give it and when i forced him to give finally he got anger and shouted and gave the change and i got humiliated and asked his name and he refused to say that too.So, please take action on him and teach them a little patience to them

I am a 3rd year engineering student. The incident happen at jayadeva hospital in route no. 201 coming from Banshankari. I have a place of changeover on my pass as jayadeva but the arrogant conductor said that the pass is not allowed from that particular stop and charged me Rs 10/- without issuing me a ticket. When I brought this to his knowledge, he started abusing in kanada. As I didn't wanted to indulge in a fight at that time I got down and now posting my complaint here. I couldn't took his photo at that time but can recognize him easily. I am just an ordinary public and there are many like me, so its a kind request to handle this type of complaint strictly.

Dear Sir/Madam, The monthly bus pass facility initiated by BMTC Volvo bus is an excellent initiative for daily commuters. But irrespective of this facility, the bus conductors serving for BMTC Volvo buses disregards the monthly bus passes and ask for bus fare in cash so that they can make easy money on change ( money equivalent in lower denomination) as they have tendency to give the change when one reach his destination and ask for it. My complain is against the bus conductor for BMTC Volvo bus no. KA-01-FA-1843 on 7th November 2013 at 6.56 pm while traveling from Doddanakundi till Hebbal. I was having a valid Volvo pass for the month of November'13 which my company provides every month and which I was using from 1st of November'13 regularly without any complains from any other bus conductors. But the bus conductor of the said Volvo bus number disregarded the monthly Volvo pass and instead asked for bus fare in cash saying that the monthly bus pass amount got increased in between the month of November'13 which I totally disagree. Any change in monthly bus pass in between the month should be reflected in subsequent month. Please take strict action against such bus conductors who are not well equipped with updated policy set by BMTC and instead harass daily commuters for earning easy cash. Bus Ticket No:132939 BMTC Volvo bus no: KA-01-FA-1843 Date: 7th November 2013 Time: 6.56 pm