Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

Hi, I boarded F9019 from Total Mall,Doddanekundi to New horizen college on 14/9/2013.Even though it was Saturday morning the bus was over crowded.I was with my friend and asked the conductor for ticket ,since both o[censored]s didn't have change we gave Rs 100 and the fare was 24 ,but the conductor asked for change which we denied .He then didn't give us the ticket and said he will come when he has change.By then the bus was at Marathalli where the ticket inspector boarded and asked for ticket which we didn't had.He took the 100 rupee note which was still in our hand and asked us to wait.After checking all the tickets he fined us for Rs 200 each without listening any of our explanation.There was a lady with the similar case also.We called the conductor and he said something to the inspector in kannada which none o[censored]s understood (ALL three o[censored]s were north Indian) and went away.Here after the inspector didn't listen and asked to give fine.I was trying to explain him the scenario but he was'nt ready to listen.After some heated arguments he put his hand in my pocket and confiscated my mobile phone and said now you can go if you want.I was shocked at such a behavior of Inspector.At this time we were near to our stop so my friend gave him the fine to which the inspector didn't bothered to give the ticket.I was still arguing with him whereas my friend went out of the bus.He was continuously demanding money and started warning that he will take me to Police station.Since neither of the Inspectors(1 male and 1 female) were wearing any badges or name plate I wasn't sure if they are truly the Inspector or not,I asked him his name and ID card to which he didn't reply and continued bragging.At last I gave him the remaining amount of fine and demanded the ticket to which he wrote something in kannada and asked me to sign without explaining what was written.When I inquired what was written he said just sign it or go out of the bus.Since the bus has already crossed Belandur and I was getting late for office,(at Vrindavan Tech village) I signed and came out of the bus.My bus fine ticket ID is[protected]D/25). This is a serious issue as hard earned money of common people is brutally taken away.

hennur cross Please start AC Volvo buses from hennur cross to koramangla. and put volvo buses from hennur to indian express. Morning this normal buses are so crowded with all school students and they dont give seat to others. atleast school students should b made to stand like in Kerala. I work with st.johns,I travel from Hennur cross to Koramanlga,i have a Volvo pass, i don get place to stand also from hennur to shivaji nagar and from shivaji nagar to koramangla 362 buses frequency is very less, with all this problem its making it difficult for me to continue this job. and I am sure there will b amny others like me. Hennur cross, flyover is half done n left,, roads are dig and left open,, and with all traffic, its so difficulty to cross road and walk toward dominos. Pls look into this matter ASAP.

Hi sir/Madam Myself Manasa Gowda working as a Asst professor at Acharya institute of Graduate studies in Bangalore, i would like to bring Notice and want to complain on bus conductor bus route chickbanvara to kempegowda bus stand (KA57 F461), this incident had happend on 8th sep 2013 me and my roommate were going to majestic this bus conductor stated to abuse me and my roommate in a very vulgar kannada and made us to get down from the bus and throned money on my face and telling to catch another bus, if i ask why is he behqaving like dis he started to abuse me. i seriously want to put a complain and i want him to get the strict punishment for his behaviour. and without doing from on our side he just abused and made throwed our belonging in the middle of the road. please concern department i would like him to get serious punishment for his behaviour

i [C.V Naresh kumar] entered a bmtc volvo bus with my wife and my son [KA-01-F-4382] on dated[protected] at 6.00pm at nayandanalli bus stop, we waited in the bus for 8 to 10 minutes, and some body asked to conductor to go and conductor not responded and simply talk with driver, then i ask conductor what is your problem, why you are not going & why bus is not going and conductor replied still time is there wait and i replied why you stopped here not stopping in bus stand then driver told that this is company bus not your bus just wait or get out of my bus and he opened the centre door of the bus and told to get out of my bus at that time i heard that the conductor was talking with someone in the mobile where are you? come fast we are waiting last 10 minutes for you. then we left the bus and we waited in roadside near bus for another 2 to 3 minutes then some lady went into the bus and then the bus moved. Please provide as much information as poss

One More complaint for this Bus No. KA 01 F 3985
http://www.consumercomplaints.in/complaints/ksrtc-bangalore-rash-driving-c718142...⇄

The conductor was seen behaving very badly and shouting on a lady when she asked the conductor to return the change of Rs.5. It is really shameful to see how can a man treat a woman passenger so badly for such petty thing even when the woman passenger was asking her own money to be returned by the bus conductor.
It is not the first time that such complaints are being reported for the bad behaviour of bus conductors. It is a shame to witness such things again and again and it discourages people to use BMTC bus services.

Please take immediate action.

Location : KSRTC Bus Stop(near Hope farm circle)
Bus License Number : KA 01 F 3985
Date of incident : September 6' 2013
Time : 9:15 PM

Dear Sir / Madam Today at 5.30pm, 507A (normal bus) didn't stop at Janapriya apartment stop ,the conductor was at the door and told the driver to move. We are standing for 30 minutes and to reach Tin factory. We heard from students that This is the regularly happening at this stop. Request to take immeatiate action.

Conductor demanding more than normal ticket fare.

Today(07/08/2013) 09:00AM, I got into 500D Volvo (Bus no. KA01 FA 1684) bus from IBLUR and asked ticket to KADABEESANAHALLI (6 kms - Rs25/-) . The conductor gave me Rs.35/- ticket from AGARA - MARATHAHALLI BRIDGE.Other 500D buses are charging Rs.25/. I asked conductor why he is charging extra, he demanded there is no bus stop in KADA BEESANAHALLI and there may be checking. He started arguing. I had to pay Rs.35/- though there is a stop in kadabeesanahalli.

I boarded 365 Volvo Bus at 9.45am on 8/1/2013. I boarded from Arekere stop. The usual charge till Gottigere is 15 rs. I had a 100 rupee note. The conductor asked me for 5/- change and i didnt have it. The conductor started scolding me. He said he will not give 5 rs back. He forced me to open my purse bags in front of everyone to check for 5/-.When he didnt find any change, he asked driver to stop the bus.

He asked me to get down and stopped the bus for 5 mins. I refused to do so. He then gave me a ticket of 15/- and returned only 20/-. He didnt give back 5/-. And all through the journey he kept cursing me in Kannada.

BUS - 365 (Volvo) White coloured
BUS Number :- KA 57 F 33

The 500c route bus drivers and conductors do not stop at the Bust Stop at Jayadeva hospital while travelling towards Banashankari. They stop at the traffic signal and force us to get down. When asked to stop at the bust stop last friday they conductor and driver spoke very rudely that you should get down here we stop and we stopped at traffic signal. This is NOT a one off incident and is repeating with almost every 500c buses in the morning.

Respected Authority,

I would like to notify the indecent and ugly behavior by the Conductor and driver of VOLVO Bus NO- KA-01-FA-584, Route no-356 c commuting at 5:00 pm between Silk Board Junction to Hosa road junction.

It was heavily raining and the bus driver was reluctant to stop at the bus stop which is exactly before EC Flyover . I asked politely about the same and received an frustrated and irresponsible reply from the CONDUCTOR.
When I off boarding the BUS at HOSA Road junction from the front gate the DRIVER of the bus started challenging me for some unwanted/unknown reasons.I got down and asked politely to leave, the DRIVER started abusing in a very BAD language publicly .The Driver was challenging me that he will TRASH me if BOARD the bus again. It was a display of complete Misuse of the authority and responsibility which he owes a Driver of such a luxuries public vehicle.

Tell Me I am a responsible citizen cum Bangalorean and was on my way to Office, had i forgotten everything and got involved in a fight with him.
Next Time I will definitely do that.


Just like any other common citizen of Bangalore and India, I too have right to object the unlawful act by any person.
I would request the AUTHORITY to take necessary actions against the DRIVER and CONDUCTOR so that no other person should suffer.

Please tak necessary actions.

Regards
Amit

There is no bus service towards Nitte Meenakshi Institute of Technology, Yelahanka. Why does an Educational institute doesn't has a public bus service. NMIT, yelahanka is an Autonomous engineering college. autonomous status is given only to those colleges who has got facilities, infrastructure, Education system and things like that. NMIT doesn't have a basic public bus service, its shameful... Many poor students have to pay the college bus fee which starts from 7,000Rs. If the BMTC provides a public bus service towards this college, it would really be great and the villagers nearby will also be benefited by this facility.
Sir, Please have a bus route such that it passes via Nitte Meenakshi Institute of Technology, Yelahanka and a stop near our college.more than 4000 students will be benefited by your service.

Sir, I can afford to pay the college bus fee.its too high.so please start a bmtc bus service that passes through NMIT.if the bus service is from Majestic to NMIT, via maleshwaram, Sankey tank, Hebbal, baglur cross it will be very helpful for may students and college staff.please listen to this plea and provide us a public bus service..

Bangalore volvo drivers and conductors do not know Hindi or English so, a big communcation gap is there. They misbehave and they sought on North Indian and abuse in Kannada.

They give wrong ticket as well. I personally experienced 500D volvo bus. I asked ticket for Kalamandir(Marathahalli) from Silk board, the conductor gave ticket for Doddanakundi. And when i asked that why did u give ticket for Doddanakundi, The conductor started sough-ting on me. The driver was knowing little bit Hindi, so he told there is no stoppage at Kalamandir. I told him if there is no stop there then why did u give wrong ticket, After saying this he sought like anything.

Bus : 500D
Bus number: KA-01 FA-1611.
Bus type: Volvo
Route: Silk board to Hebbal
State: Karnataka

There is a big question for BMTC that How BMTC drivers and conductor are recruited, they don't Hindi or English. Reaily shame on BMTC.

Good Morning Sir,

Complaint is against:-
Abusive behavior by conductor when questioned Conductor was demanding more than normal ticket fare

Route number* Domlur to Silk Board
Location (nearby stop)* near Domlur Fly over
Date - Time: 13 June 2013, 12:00 noon
Bus Registration Number : Could u please track it if I tell you that conductor had handbag with number 66 printed on it
Contact Email Address : harminder.[protected]@gmail.com
Conductor name: Not aware but He is very short just 5 feet

He openly said that no complaint against him can scare him.
I hope you have power to show him that he is public servant not their boss, so should be scared of complaints and authority in charge of handling complaints


Regards
Harminder Pal

I would like to bring to kind notice about my worst experience in 201R bus route
Reg no: KA 57 F 785
Time: 6:00 at Banashankari
Date: 15.06.13
Description:i boarded ythe bus around 6 pm at banashankari bus depot. The Driver was very arrogant & he started commenting on me badly since i got the call from office. When i said him that i am not the only person to speak on phone, he stared using very abusive language . He used such a bad cheap vulguar words in front of all other commutors which is very bad to explain also. He dint even mind to raise a hand on me. When i said that i m going to complain, he dint even seemed liked he respected his superiors.I sincerely request the concerned officer to take action on him & pls. make a pleasant travel to all the commutators. also request to protect the dignity of girls by taking severe action against him.

Thanks in advance.

Regards,
Usha.S

This complain is against BMTC (Bangalore Metropolitan Transport Corporation). They have been cheating

1000 of people everyday since many years. There are many people travel between two stops namely "Silk

Board Junction" and "Devarabisanahalli" which are 7 Kms apart. But bus conductor always give tickets

which mentions the stops as "Silk Board Junction" to "Kadibisanahalli" which say 12 Kms and charges Rs

45.00 instead of Rs 30.00. If we argue with conductors, they behave very rudely.

Whenever I (or anybody) asks for a ticket for travelling between the Bus stops: "Silk Board" and "Devarabisanahalli" in "Vajra Bus" (AC bus service by BMTC), conductor always provides a ticket which is printed as travel from "Silk Board" to "Kadubeesanahalli" which is 12 Km and charges Rs 45 for. But the actual distance from "Silk Board" and "Devarabisanahalli" is only 7 Km and fare shouldn't exceed Rs 30. They cheating people by giving ticket of wrong destination even if "Devarabisanahalli" is a proper bus stop.

Hi Sir,

Today morning 07:05 AM I departed in the BUS Route#289 Reg.#KA01F3312 from Yelahanka before third stop Dwarakanagar the driver was driving the bus too rashly. I was sitting on last third row seat from back of the bus and the was jumped soo badly that my head hitted with roof of the bus, I felt down on floor of the bus and got hurted on my hand and it was bleeding from my hand. When I told the driver "You are not suppose to drive like this(RASHLY)" then he replied me to go by AUTO instead of BUS and started abusing me in Kannada because I was speaking in English however I can understand Kannada. IS THIS THE WAY HOW YOU TREAT YOUR CUSTOMERS?I am a Software Engineer in Aditya Birla and I Usually I used to travel in BMTC BUS and honestly BMTC service is preety good as compare to other Metropolitan BUS services. BUT what today I have experienced that is also not at all acceptable. I hope necessary actions should be taken to set everything right.

Regards,
Om Prakash
[protected]

On 04-Apr-2013, I was on bus 500C KA 01 FA 1534 (going towards Banashankari). I got down at HSR BDA Complex bus stop at 22:20.

There were about 15-20 people already standing inside the bus but the driver had kept the air conditioning at a minimal level.

When I requested the conductor to increase the cooling or fan speed, I got a strange reply that if you want A/C, then go to the back of the bus. Already people were standing inside the bus even at the back.

Then I requested the driver, that it is very warm as there are many people in the bus, at least increase the fan speed.

At this, the conductor started using abusive language and said they will not increase even the fan speed.

The driver too asked me not to talk too much and sit quietly in whatever they are offering.

It has been a regular practice that conductors and drivers maintain the air conditioning at a very low level throughout the journey. Only those passengers sitting directly below the outlet, manage to get some thin cooling. The drivers often open the window next to their seat and do not like if you ask them to increase air conditioning inside the bus.

It is peak summer these days in Bangalore and such a behavior after increasing the Vajra Volvo fare twice recently is very shocking for a premium service.

It clearly indicates some kind of fuel saving motives and unscrupulous profit making motives behind keeping air conditioning very low and causing discomfort to the passengers.

Regards,

Passenger
[protected]

I wanted to raise a complaint against an erring driver who was driving in violation of rules threatening human lives but the BMTC complaint website is not working. http://www.bmtcinfo.com/site/BSComplaints.jsp

When you patiently type in all details and click on submit, it gives a javascript error. BMTC has to check and ensure that an important part of their system serving customers and related to safety is up and running.

Dear Sir,

Please take this complaint very seriously, the conductor misbehaves with the Ladies in the name of collecting tickets and also does not stop at regular bus stops though asked to stop at the destination. This is increasingly harassment on women who travel back late evenings to their home after Office hours.
Three incidents I can tell which was done by the conductor, today on Mar 03 2013.

1. Did not stop the bus at Bus stop near Sai Baba Hospital when two ladies showed their hands at the bus stop to stop the bus.
They had catch other bus and reach one stop and after giving a chase were able to catch it at a HyperCity Market signal. When asked for the reason for not stopping he simply told it is of his interest to stop or not.

2. The conductor does not stop when a girl asked to give a stop at Babusab Palya (80 Feet Road) and had to travel all over till Kalyan Nagar stop. The girls who travel at late evenings should be given stop at the regular bus stops, looking at their safety and security. It is sheer harassment and a big Embarrassment to the BMTC. who has been encouraging to Bus Day and stop to travel by cars.

3. Pushes and shouts at girls in the name of Collecting tickets.

These incidents never happened by any other buses.

Kindly take this matter very seriously.

Regards,
Tanz