Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

The 500c route bus drivers and conductors do not stop at the Bust Stop at Jayadeva hospital while travelling towards Banashankari. They stop at the traffic signal and force us to get down. When asked to stop at the bust stop last friday they conductor and driver spoke very rudely that you should get down here we stop and we stopped at traffic signal. This is NOT a one off incident and is repeating with almost every 500c buses in the morning.

Respected Authority,

I would like to notify the indecent and ugly behavior by the Conductor and driver of VOLVO Bus NO- KA-01-FA-584, Route no-356 c commuting at 5:00 pm between Silk Board Junction to Hosa road junction.

It was heavily raining and the bus driver was reluctant to stop at the bus stop which is exactly before EC Flyover . I asked politely about the same and received an frustrated and irresponsible reply from the CONDUCTOR.
When I off boarding the BUS at HOSA Road junction from the front gate the DRIVER of the bus started challenging me for some unwanted/unknown reasons.I got down and asked politely to leave, the DRIVER started abusing in a very BAD language publicly .The Driver was challenging me that he will TRASH me if BOARD the bus again. It was a display of complete Misuse of the authority and responsibility which he owes a Driver of such a luxuries public vehicle.

Tell Me I am a responsible citizen cum Bangalorean and was on my way to Office, had i forgotten everything and got involved in a fight with him.
Next Time I will definitely do that.


Just like any other common citizen of Bangalore and India, I too have right to object the unlawful act by any person.
I would request the AUTHORITY to take necessary actions against the DRIVER and CONDUCTOR so that no other person should suffer.

Please tak necessary actions.

Regards
Amit

There is no bus service towards Nitte Meenakshi Institute of Technology, Yelahanka. Why does an Educational institute doesn't has a public bus service. NMIT, yelahanka is an Autonomous engineering college. autonomous status is given only to those colleges who has got facilities, infrastructure, Education system and things like that. NMIT doesn't have a basic public bus service, its shameful... Many poor students have to pay the college bus fee which starts from 7,000Rs. If the BMTC provides a public bus service towards this college, it would really be great and the villagers nearby will also be benefited by this facility.
Sir, Please have a bus route such that it passes via Nitte Meenakshi Institute of Technology, Yelahanka and a stop near our college.more than 4000 students will be benefited by your service.

Sir, I can afford to pay the college bus fee.its too high.so please start a bmtc bus service that passes through NMIT.if the bus service is from Majestic to NMIT, via maleshwaram, Sankey tank, Hebbal, baglur cross it will be very helpful for may students and college staff.please listen to this plea and provide us a public bus service..

Bangalore volvo drivers and conductors do not know Hindi or English so, a big communcation gap is there. They misbehave and they sought on North Indian and abuse in Kannada.

They give wrong ticket as well. I personally experienced 500D volvo bus. I asked ticket for Kalamandir(Marathahalli) from Silk board, the conductor gave ticket for Doddanakundi. And when i asked that why did u give ticket for Doddanakundi, The conductor started sough-ting on me. The driver was knowing little bit Hindi, so he told there is no stoppage at Kalamandir. I told him if there is no stop there then why did u give wrong ticket, After saying this he sought like anything.

Bus : 500D
Bus number: KA-01 FA-1611.
Bus type: Volvo
Route: Silk board to Hebbal
State: Karnataka

There is a big question for BMTC that How BMTC drivers and conductor are recruited, they don't Hindi or English. Reaily shame on BMTC.

Good Morning Sir,

Complaint is against:-
Abusive behavior by conductor when questioned Conductor was demanding more than normal ticket fare

Route number* Domlur to Silk Board
Location (nearby stop)* near Domlur Fly over
Date - Time: 13 June 2013, 12:00 noon
Bus Registration Number : Could u please track it if I tell you that conductor had handbag with number 66 printed on it
Contact Email Address : harminder.[protected]@gmail.com
Conductor name: Not aware but He is very short just 5 feet

He openly said that no complaint against him can scare him.
I hope you have power to show him that he is public servant not their boss, so should be scared of complaints and authority in charge of handling complaints


Regards
Harminder Pal

I would like to bring to kind notice about my worst experience in 201R bus route
Reg no: KA 57 F 785
Time: 6:00 at Banashankari
Date: 15.06.13
Description:i boarded ythe bus around 6 pm at banashankari bus depot. The Driver was very arrogant & he started commenting on me badly since i got the call from office. When i said him that i am not the only person to speak on phone, he stared using very abusive language . He used such a bad cheap vulguar words in front of all other commutors which is very bad to explain also. He dint even mind to raise a hand on me. When i said that i m going to complain, he dint even seemed liked he respected his superiors.I sincerely request the concerned officer to take action on him & pls. make a pleasant travel to all the commutators. also request to protect the dignity of girls by taking severe action against him.

Thanks in advance.

Regards,
Usha.S

This complain is against BMTC (Bangalore Metropolitan Transport Corporation). They have been cheating

1000 of people everyday since many years. There are many people travel between two stops namely "Silk

Board Junction" and "Devarabisanahalli" which are 7 Kms apart. But bus conductor always give tickets

which mentions the stops as "Silk Board Junction" to "Kadibisanahalli" which say 12 Kms and charges Rs

45.00 instead of Rs 30.00. If we argue with conductors, they behave very rudely.

Whenever I (or anybody) asks for a ticket for travelling between the Bus stops: "Silk Board" and "Devarabisanahalli" in "Vajra Bus" (AC bus service by BMTC), conductor always provides a ticket which is printed as travel from "Silk Board" to "Kadubeesanahalli" which is 12 Km and charges Rs 45 for. But the actual distance from "Silk Board" and "Devarabisanahalli" is only 7 Km and fare shouldn't exceed Rs 30. They cheating people by giving ticket of wrong destination even if "Devarabisanahalli" is a proper bus stop.

Hi Sir,

Today morning 07:05 AM I departed in the BUS Route#289 Reg.#KA01F3312 from Yelahanka before third stop Dwarakanagar the driver was driving the bus too rashly. I was sitting on last third row seat from back of the bus and the was jumped soo badly that my head hitted with roof of the bus, I felt down on floor of the bus and got hurted on my hand and it was bleeding from my hand. When I told the driver "You are not suppose to drive like this(RASHLY)" then he replied me to go by AUTO instead of BUS and started abusing me in Kannada because I was speaking in English however I can understand Kannada. IS THIS THE WAY HOW YOU TREAT YOUR CUSTOMERS?I am a Software Engineer in Aditya Birla and I Usually I used to travel in BMTC BUS and honestly BMTC service is preety good as compare to other Metropolitan BUS services. BUT what today I have experienced that is also not at all acceptable. I hope necessary actions should be taken to set everything right.

Regards,
Om Prakash
[protected]

On 04-Apr-2013, I was on bus 500C KA 01 FA 1534 (going towards Banashankari). I got down at HSR BDA Complex bus stop at 22:20.

There were about 15-20 people already standing inside the bus but the driver had kept the air conditioning at a minimal level.

When I requested the conductor to increase the cooling or fan speed, I got a strange reply that if you want A/C, then go to the back of the bus. Already people were standing inside the bus even at the back.

Then I requested the driver, that it is very warm as there are many people in the bus, at least increase the fan speed.

At this, the conductor started using abusive language and said they will not increase even the fan speed.

The driver too asked me not to talk too much and sit quietly in whatever they are offering.

It has been a regular practice that conductors and drivers maintain the air conditioning at a very low level throughout the journey. Only those passengers sitting directly below the outlet, manage to get some thin cooling. The drivers often open the window next to their seat and do not like if you ask them to increase air conditioning inside the bus.

It is peak summer these days in Bangalore and such a behavior after increasing the Vajra Volvo fare twice recently is very shocking for a premium service.

It clearly indicates some kind of fuel saving motives and unscrupulous profit making motives behind keeping air conditioning very low and causing discomfort to the passengers.

Regards,

Passenger
[protected]

I wanted to raise a complaint against an erring driver who was driving in violation of rules threatening human lives but the BMTC complaint website is not working. http://www.bmtcinfo.com/site/BSComplaints.jsp

When you patiently type in all details and click on submit, it gives a javascript error. BMTC has to check and ensure that an important part of their system serving customers and related to safety is up and running.

Dear Sir,

Please take this complaint very seriously, the conductor misbehaves with the Ladies in the name of collecting tickets and also does not stop at regular bus stops though asked to stop at the destination. This is increasingly harassment on women who travel back late evenings to their home after Office hours.
Three incidents I can tell which was done by the conductor, today on Mar 03 2013.

1. Did not stop the bus at Bus stop near Sai Baba Hospital when two ladies showed their hands at the bus stop to stop the bus.
They had catch other bus and reach one stop and after giving a chase were able to catch it at a HyperCity Market signal. When asked for the reason for not stopping he simply told it is of his interest to stop or not.

2. The conductor does not stop when a girl asked to give a stop at Babusab Palya (80 Feet Road) and had to travel all over till Kalyan Nagar stop. The girls who travel at late evenings should be given stop at the regular bus stops, looking at their safety and security. It is sheer harassment and a big Embarrassment to the BMTC. who has been encouraging to Bus Day and stop to travel by cars.

3. Pushes and shouts at girls in the name of Collecting tickets.

These incidents never happened by any other buses.

Kindly take this matter very seriously.

Regards,
Tanz

My name is Dr. Madhav Rao. I am working as an Assistant Professor in a top institution in Bangalore. I normally take BMTC bus from BTM water tank to silkboard and my wife goes to Ecospace. Today we took BMTC bus 500A (double bus) at 8 AM in the morning from BTM water tank stop. The conductor (name: Mr. Shiva Kempegowda) was issuing tickets to others in the back. In the next stop (Udupi Garden Signal) the ticket checker (name Mr. Sriram) boarded the bus and was checking the tickets. We politely told him that the conductor could not issue us a ticket, because we just boarded the bus and we haven't crossed a stop. However the ticket checker started arguing with me and my wife. He did not even listen to other passengers who had witnessed the incident. The ticket checker forced us to pay Rs. 300/- for no faults of ours. Instead he was insulting a professor infront of the whole BUS crowd. I would like you to take strict action against the officer (Mr. Sriram) who was doing a mugging act and provide me compensation of the whole amount and additional insulted charges.
Thanks and I will be waiting for your reply and action. We will be giving a police complaint as well. I urge you to support us and remove some of the money-minded staff in BMTC so as to make the BMTC run smoothly.

orgRespected Sir / Madam
We the residents of sahakarnagar are frustrated with bus transport when a group o[censored]s complained also it did not work. Atleast mini buses should be organized to reach us to the main road. Unbelievable part is that there are banks restaurant reliance fresh and Digital pizza hut but no bus to drop us to the main road and we have to walk so far to get the bus. We are all tired of complaining I have to change 2 buses and the buses are terrible routed. First the traffic is maddening secondly the bus.

I work in jayanagar 8th block frequency of buses is pathetic.


Today on way back I did not want to have a joy ride hence decided to wait for majestic bus but it took 1 hour for them to organize majestic bus because of my screaming and yelling at the banashankari busstand otherwise they were trying to convince to climb on the bus that takes long route.

I'm a women working in a company, today[protected] i got into bus number 314B(toward majestic KA-01 FA-2097) morning 9.15 near KFC but after boarding the conductor let me to get down and closed the bus door in a insulting way forcing the driver to close the door(which he could have did before itself) saying he cant let me in coz of some problem(may be stage note he maintains). but the way he spoke was very harsh and rude. he doesnot even have a manners to speak to people. that let me to worry about the incident whole day and coudnot concentrate on other works. so i'm raising this complaint in order to avoid the same incident for others.

Hi,
We travel daily from CV Ramanagar to BTM layout and are very happy with Volvo frequency in the evening, route number 201 R.
But to our surprise could not find even a single Volvo in this route in the morning from 7AM.
As most of the crowd are office goers and travel at this time, it would good if you could arrange for Volvo buses at this time.
The problem i can see is that probably the depot for these buses are in Banashankari, hence these bus start coming from there in the morning.
It would be good if some of these buses start from CV Ramanagar so that we get frequent buses in the morning(starting 7 AM) as there are many office goers waiting for Volvo buses.

Regds,
Sunil

Hi,
With regard to the above subject many passengers in the route from Banashankari to Jeevan Bhimanagar are facing probelms as most of these buses do not come to BTM and Silk Board.
Just to avoid signals they take a deviation from BTM water tank and go through St John's hospital road, because of which passengers waiting in BTM(Kuvempunagara), Silk Board and Madiwala have to keep on waiting which is disgust as even though we have so many buses plying on this route we still have to wait.
This happens on a daily basis and the conductors themselves admit that they take deviation to avoid signals
What is the use of having these buses when these does not serve the purpose of commuting passengers.
Request you to look into this at the earliest

Example :
Route number : 201 G
Bus number : KA01 F92 84

bmtc BALANCE REFUND :

I have travelled from SilkBoard to WIPRO gate at about 9 am on 28-Jan-2013 morning . Conductor has issued two tickets of Rs 10 each ( Total 20 ) with Serial No D[protected] & D63 861435 . Sinec I paid Rs 100 , balance amount of Rs 80 , he wrote on back of ticket . I forgot to collect the balance . PL advise the conductor to send teh return the balance via MO to my Office address KRISHNA MOHAN, B WING , GROND FLOOR , Tower 2 , EC 1 , ELECTRONIC CITY , 560100 .

It is extremely difficult to travel in pushpak buses, especially for lady passengers. There is no place to sit/stand, and ladies seats are always filled with men who never get up. Many men take this as an advantage to misbehave with the women also.

Today a Pregnant Lady fell down banging her back/hip sharply against the floor. The helpless driver was trying to issue her a ticket and manuovering the bus to turn a corner. How can we blame him? We sincerely hope that the lady and her unborn child are safe.

DRIVING NEEDS FULL CONCENTRATION, PLEASE DONT MAKE DRIVER ISSUE TICKETS. THIS IS FOR EVERYBODY'S SAFETY. Are you waiting for some major accident to happen and then take appropriate action???

PLEASE HAVE A CONDUCTOR IN PUSHPAK BUSES. It is not fair to expect driver to handle both driving and issuing tickets.
Conductors will be able to ensure that ladies get their seats, and also prevent unfortunate incidents like above.
Driver will not be able to catch people who travel without tickets.

From,
Worried lady passenger

I HAVE A COMPLAINT WITH BMTC VOLVO DRIVERS BEHAVIOR BECAUSE ALL DRIVERS START THE RADIOS IN FULL SOUND I AM REQUESTING SO MANY TIMES PLEASE DECREASE THE SOUND SO THEY ARE NOT AGREED AND SOME DRIVERS IS MISBEHAVE WITH ME TODAY IS DRIVER DADAGIRI IS CROSS THE ALL LIMITS BUS NO 500D VOLVO IN 6PM BUS NO IS KA57 F02 I WAS REQUESTING TO CONDUCTOR AND ONE MORE PASSENGER ALSO REQUESTING TO CONDUCTOR SO CONDUCTOR WENT TO DRIVER PLACE AND BACK TO MY PLACE HE TOLD ME AND ANOTHER PASSENGER SIR HE IS NOT AGREED TO DECREASE THE SOUND SO IF YOU WANT GO AND TALK WITH HIM MEANS PASSENGER IS A FOOLS. AND YESTERDAY BUS NO. IS KA 01 FA 1638 MORNING 8AM FROM BANSHANKARI TO ITPL SO PROOF PURPOSE I ATTACH THE VIDEO ALSO IF YOU WANT SEE THE SOUND AND DRIVER FACE ALSO. THIS IS NOT A FIRST TIME EVEN LAST WEEK BUS NO FA 1539,KA01 F 9007 AND KA 57 F121 THIS NO IS ONLY FOR SAMPLES ALL THE DRIVERS IS THE SAME THING FIRST THING I CAN'T UNDERSTAND WHY THEY ARE USING IN RADIO FULL VOLUME I THINK THAT DRIVERS MARRIAGE FUNCTION IN THE BUSES AND SECOND THING ALL THE PASSENGERS MORNING AND EVENING SO MUCH OF TIRED SO THEY ARE LITTLE BIT RELAX IN THE BUS BUT THAT DRIVERS STARTED THE RADIO IN FULL SOUND. PASSENGERS CAN NOT OPPOSE TO DRIVERS BECAUSE EVERYBODY KNOWS DRIVERS RUDE BEHAVIOR AND I CANNOT UNDERSTAND HOW DARE TO DRIVERS IN NOISE POLLUTION IN PUBLIC TRANSPORT AND WHAT IS DOING Mr. R ASHOKA WHY HE IS NOT ASKING TO BMTC WHY IS PROVIDED TO RADIO IN PUBLIC TRANSPORT FOR NOISE POLLUTION BECAUSE ONE DRIVER IS CREATE A PROBLEM TO MORE THAN 100 PASSENGERS AND WHO IS RESPONSIBLE FOR IF MY EAR IS DUMB SO PLEASE I REQUESTED TO Mr. R ASHOKA AND OTHERS MINISTERS TO PASS THE ORDER TO REMOVE ALL RADIOS AND DVD PLAYERS IN BMTC BUSES.