Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

My name is Dr. Madhav Rao. I am working as an Assistant Professor in a top institution in Bangalore. I normally take BMTC bus from BTM water tank to silkboard and my wife goes to Ecospace. Today we took BMTC bus 500A (double bus) at 8 AM in the morning from BTM water tank stop. The conductor (name: Mr. Shiva Kempegowda) was issuing tickets to others in the back. In the next stop (Udupi Garden Signal) the ticket checker (name Mr. Sriram) boarded the bus and was checking the tickets. We politely told him that the conductor could not issue us a ticket, because we just boarded the bus and we haven't crossed a stop. However the ticket checker started arguing with me and my wife. He did not even listen to other passengers who had witnessed the incident. The ticket checker forced us to pay Rs. 300/- for no faults of ours. Instead he was insulting a professor infront of the whole BUS crowd. I would like you to take strict action against the officer (Mr. Sriram) who was doing a mugging act and provide me compensation of the whole amount and additional insulted charges.
Thanks and I will be waiting for your reply and action. We will be giving a police complaint as well. I urge you to support us and remove some of the money-minded staff in BMTC so as to make the BMTC run smoothly.

orgRespected Sir / Madam
We the residents of sahakarnagar are frustrated with bus transport when a group o[censored]s complained also it did not work. Atleast mini buses should be organized to reach us to the main road. Unbelievable part is that there are banks restaurant reliance fresh and Digital pizza hut but no bus to drop us to the main road and we have to walk so far to get the bus. We are all tired of complaining I have to change 2 buses and the buses are terrible routed. First the traffic is maddening secondly the bus.

I work in jayanagar 8th block frequency of buses is pathetic.


Today on way back I did not want to have a joy ride hence decided to wait for majestic bus but it took 1 hour for them to organize majestic bus because of my screaming and yelling at the banashankari busstand otherwise they were trying to convince to climb on the bus that takes long route.

I'm a women working in a company, today[protected] i got into bus number 314B(toward majestic KA-01 FA-2097) morning 9.15 near KFC but after boarding the conductor let me to get down and closed the bus door in a insulting way forcing the driver to close the door(which he could have did before itself) saying he cant let me in coz of some problem(may be stage note he maintains). but the way he spoke was very harsh and rude. he doesnot even have a manners to speak to people. that let me to worry about the incident whole day and coudnot concentrate on other works. so i'm raising this complaint in order to avoid the same incident for others.

Hi,
We travel daily from CV Ramanagar to BTM layout and are very happy with Volvo frequency in the evening, route number 201 R.
But to our surprise could not find even a single Volvo in this route in the morning from 7AM.
As most of the crowd are office goers and travel at this time, it would good if you could arrange for Volvo buses at this time.
The problem i can see is that probably the depot for these buses are in Banashankari, hence these bus start coming from there in the morning.
It would be good if some of these buses start from CV Ramanagar so that we get frequent buses in the morning(starting 7 AM) as there are many office goers waiting for Volvo buses.

Regds,
Sunil

Hi,
With regard to the above subject many passengers in the route from Banashankari to Jeevan Bhimanagar are facing probelms as most of these buses do not come to BTM and Silk Board.
Just to avoid signals they take a deviation from BTM water tank and go through St John's hospital road, because of which passengers waiting in BTM(Kuvempunagara), Silk Board and Madiwala have to keep on waiting which is disgust as even though we have so many buses plying on this route we still have to wait.
This happens on a daily basis and the conductors themselves admit that they take deviation to avoid signals
What is the use of having these buses when these does not serve the purpose of commuting passengers.
Request you to look into this at the earliest

Example :
Route number : 201 G
Bus number : KA01 F92 84

bmtc BALANCE REFUND :

I have travelled from SilkBoard to WIPRO gate at about 9 am on 28-Jan-2013 morning . Conductor has issued two tickets of Rs 10 each ( Total 20 ) with Serial No D[protected] & D63 861435 . Sinec I paid Rs 100 , balance amount of Rs 80 , he wrote on back of ticket . I forgot to collect the balance . PL advise the conductor to send teh return the balance via MO to my Office address KRISHNA MOHAN, B WING , GROND FLOOR , Tower 2 , EC 1 , ELECTRONIC CITY , 560100 .

It is extremely difficult to travel in pushpak buses, especially for lady passengers. There is no place to sit/stand, and ladies seats are always filled with men who never get up. Many men take this as an advantage to misbehave with the women also.

Today a Pregnant Lady fell down banging her back/hip sharply against the floor. The helpless driver was trying to issue her a ticket and manuovering the bus to turn a corner. How can we blame him? We sincerely hope that the lady and her unborn child are safe.

DRIVING NEEDS FULL CONCENTRATION, PLEASE DONT MAKE DRIVER ISSUE TICKETS. THIS IS FOR EVERYBODY'S SAFETY. Are you waiting for some major accident to happen and then take appropriate action???

PLEASE HAVE A CONDUCTOR IN PUSHPAK BUSES. It is not fair to expect driver to handle both driving and issuing tickets.
Conductors will be able to ensure that ladies get their seats, and also prevent unfortunate incidents like above.
Driver will not be able to catch people who travel without tickets.

From,
Worried lady passenger

I HAVE A COMPLAINT WITH BMTC VOLVO DRIVERS BEHAVIOR BECAUSE ALL DRIVERS START THE RADIOS IN FULL SOUND I AM REQUESTING SO MANY TIMES PLEASE DECREASE THE SOUND SO THEY ARE NOT AGREED AND SOME DRIVERS IS MISBEHAVE WITH ME TODAY IS DRIVER DADAGIRI IS CROSS THE ALL LIMITS BUS NO 500D VOLVO IN 6PM BUS NO IS KA57 F02 I WAS REQUESTING TO CONDUCTOR AND ONE MORE PASSENGER ALSO REQUESTING TO CONDUCTOR SO CONDUCTOR WENT TO DRIVER PLACE AND BACK TO MY PLACE HE TOLD ME AND ANOTHER PASSENGER SIR HE IS NOT AGREED TO DECREASE THE SOUND SO IF YOU WANT GO AND TALK WITH HIM MEANS PASSENGER IS A FOOLS. AND YESTERDAY BUS NO. IS KA 01 FA 1638 MORNING 8AM FROM BANSHANKARI TO ITPL SO PROOF PURPOSE I ATTACH THE VIDEO ALSO IF YOU WANT SEE THE SOUND AND DRIVER FACE ALSO. THIS IS NOT A FIRST TIME EVEN LAST WEEK BUS NO FA 1539,KA01 F 9007 AND KA 57 F121 THIS NO IS ONLY FOR SAMPLES ALL THE DRIVERS IS THE SAME THING FIRST THING I CAN'T UNDERSTAND WHY THEY ARE USING IN RADIO FULL VOLUME I THINK THAT DRIVERS MARRIAGE FUNCTION IN THE BUSES AND SECOND THING ALL THE PASSENGERS MORNING AND EVENING SO MUCH OF TIRED SO THEY ARE LITTLE BIT RELAX IN THE BUS BUT THAT DRIVERS STARTED THE RADIO IN FULL SOUND. PASSENGERS CAN NOT OPPOSE TO DRIVERS BECAUSE EVERYBODY KNOWS DRIVERS RUDE BEHAVIOR AND I CANNOT UNDERSTAND HOW DARE TO DRIVERS IN NOISE POLLUTION IN PUBLIC TRANSPORT AND WHAT IS DOING Mr. R ASHOKA WHY HE IS NOT ASKING TO BMTC WHY IS PROVIDED TO RADIO IN PUBLIC TRANSPORT FOR NOISE POLLUTION BECAUSE ONE DRIVER IS CREATE A PROBLEM TO MORE THAN 100 PASSENGERS AND WHO IS RESPONSIBLE FOR IF MY EAR IS DUMB SO PLEASE I REQUESTED TO Mr. R ASHOKA AND OTHERS MINISTERS TO PASS THE ORDER TO REMOVE ALL RADIOS AND DVD PLAYERS IN BMTC BUSES.

Hi,

I am working as an IT professional in Bangalore. I use BMTC volvo to travel daily from AECS Layout to I-Gate bus stop and the ticket charge is 15Rs. Today, 17th Jan 2013 09:25am, I got into bus on the way between AECS Layout and BEML bus stop. The conductor demanded 20Rs. I assumed that it is because I got in before AECS Layout that the conductor is demanding more money. But he did not give me a ticket. I asked for ticket and he replied that he will give ticket and he moved towards the front side of the bus where I cannot keep asking. While getting out of the bus too I asked many times to give me ticket, but the conductor was ignoring me totally. Then I had to leave bus without collecting ticket.

The registration number of the bus is KA 01 FA 1412 and the route no is 335E. I don't know the name of the bus conductor. It is a matter of 20Rs only, but the conductor cannot behave like this.

I took 500C to come from Udupi Garden bus stop till Agara bus stop. The driver was supposed to go below the Agara flyover as the bus stop lies beneath the flyover. But the driver move above the flyover refusing the stop anywhere before Belandur. In today's India when women's security has become government's highest priority how far it is correct for the driver to take a different route for his own convenience or whatever. I am a lady and due to this incident i was not just late for office but also has to walked through a long way that was completely unknown to me.

Complaint against bus no. KA 54372

I boarded the bus for route 356C from Bommanahalli (Bangalore) on 24-Dec-2012 at around 10:30AM. Bus Vehicle No KA01 FA 1927. I asked for corporation circle ticket, bus conductor said Rs35/- then he asked me where exactly I want to go, I said Halasuru gate police stn., he said you have to take Rs40/- ticket to Maharani college. I argued that I have taken corporation circle tickets in the past for the same route but he said I can either buy till Pallavi Theater or till Maharani Col. The conductor misbehaved and abused me. When the bus came near the corporation circle bus conductor asked me to get down. I asked the conductor why they did not give me same stoppage ticket. The bus driver and conductor started laughing and making fun of me, and gestured me to get down. This is very disappointing experience for me.

Hi, I used to travel dialy from banerghatta rd i.e. gottigere to JP morgan(marthalli outer ring road). I used to take Volvo bus pass 1450/- now its 1650/-, since I observe lots of traffic jam in BTM, I changed my route and travelling via electronic city. Will catch 378(kengeri to Electronic city via gottigere) and from electronic city I will catch 356CW which goes via flyover and reach silkboard, From silkboard I go to JP morgan. since till silkboard there are no volvo buses I have took phushpak bus pass 825/-, And from Silkboard if I catch 500D they are issuing 25/-ticket on top of phusphak bus pass which is machine ticket hence i get date and time. But If I catch 500c they are not issuing 25/- ticket and they are asking me to take 50/- ticket which is valid for whole day, but i need only one way ticket . and 500c are issuing manual tickets where date and time not mentioned then what guarantee I can use that ticket whole day? And even If I take ticket for JP morgan without pass, its just 45/- only then why i should take 50/- . If the rules across all volvo are same then why 500c not issuing 25/- ticket as 500D is issuing.

Hi,

My name is Radhika. My friend and I were travelling in a BMTC Volvo from ITPL to Brookefield on 8th Dec 2012. The ticket charge for 2 people is Rs.40. As we did not have change, we handed the conductor a 100Rs note, He wrote down on the back of the ticket Rs.60 but while stepping out of the bus, due to the heavy luggage and rush, we missed to request the balance amount. Just when I get out only, we remembered but by then, the bus was gone. It is a usual practice among Bangalore bus drivers to delay giving balance even if they have it with them and finally while getting out of the crowded bus, the travelers may or may not remember to get the balance depending on the luck of the bus conductor.

I am providing the bus ticket details as mentioned in the ticket below.
[protected][protected][protected][protected][protected]

No. 076235
Date: 08/12/12 Time: 15:09:13
ITPL/PATAGR -- AECS Layout

120519 658 362E/3 46110373N


Is there any way to get back my balance. I know it is part of my mistake too, but the conductor had change and he purposefully delayed giving back the balance.

Hello

I want to lodge complaint against Driver for his misbehave

This incident took place between 8:30 to 9 :30 P.M in the bus number Volvo KA 01 F2124 ( Marathahalli bridge to kathriguppe)
The driver got mad really he trying to hit me it was very shameful incident

Hoping for necessary action so that others should not get suffer like me .

Thanks
Jitendra
[protected]

noise pollution and misbehaviour
TODAY MORNING I TRAVELLED BY BANSHANKARI TO ITPL FROM BUS NO.KA01 FA1753. IN MORNING 7.45AM. AFTERTHAT I SAW THAT DRIVER IS START RADIO IN FULL SOUND SO I AM SITTING IN BACK SIDE SO AFTER 10 MINUTES CONDUCTER IS CAME TO BACK SIDE FOR TICKET ISSUED SO I TOLD TO CONDUCTER WHAT IS THIS SOUND CAN U PLEASE REDUCE THE SOUND SO HE TOLD ME OK AND I WAIT FOR 10 MINUTES BUT NOT REDUCE THE SOUND SO I WENT FOR DRIVER PLACE SO CONDUCTER IS ALSO THERE SO CONDUCTER IS TOLD ME WHAT HAAPEND WHY YOU CAME HERE NO WE WILL NOT REDUCE THE RADIO SOUND BECAUSE YOU ONLY NOT HERE SO MANY PEOPLE IS HERE SO THEY ARE NOT DISTRUBED SO I TOLD TO HIM I WAS SITTING IN JUST DOWN TO SPEAKER SO THATSWAY I AM REQUESTING TO YOU REDUCE THE SOUND SO DRIVER IS TOLD ME DO YOU ONE THING YOU PUT ON COTTON TO YOUR EARS SO I TOLD WHY YOU TALKING THIS TYPE SO HE TOLD ME MY TALKING WAY IN THIS TYPE ONLY IF YOU WANT YOU CAN GO AND COMPLAINT TO CM JAGDISH SHETTAR. AND AFTER THAT I WENT TO MY PLACE AND I SAW THAT DRIVER STOP THE EVERY 10 MINUTES FOR THE SETTING THE RADIO PURPUSE AND HALF TIME FOR DRIVE IN SINGLE HAND AND ONE HAND FOR USING FOR RADIO SETTING THATSWAY I REACHED TO TOOMUCH LATE TO MY OFFICE I CANNOT UNDERSTAND WHY BACK SIDE SPEAKER IS NOT REMOVED TO ALL BUSES AND HOW DARE TO BMTC DOING TO NOISE POLLUTION FOR PUBLIC PLACES. IF BMTC WANT TO PROVIDE RADIO TO THEIR STAFF SO PROVIDE THE HEAD SET ALSO THAT HEADSET USE DRIVERS FOR THEIR ENTERTAINMENT UNNECCESSARY WHY PUBLIC HARRSED FOR DRIVER ENTERTAINMENT. SO PLEASE TAKE THE ACTION AS SOON AS POSSIBLE.

Dear BMTC

Today[protected] i was travelling in the BMTC bus 285 E/1 bus no KA01 F 601 at 10.10 am the conductor asked me to get off the bus in the middle of the road, as he didnt have change of 6Rs . The tone and the behaviour of the conductor was rude and he had change in his bag

Travelling from majestic to Esteem mall

Regards
Trupti

A BMTC Conductor behaved so badly .She was using abusive words and not ready to give change even though she had change with her.
She asked me to get down from the Bus and Made me get down after 2 stops from where i need to get down.
Bus number :KA01F4605
Bus Series : 500C
Boarding point : Marathahalli - Oct 14th 2012- 4.30PM

I travel from Banashankari to Yelachenahalli everyday to my office. The incident is of today (01.10.2012) when I got into the bus, the driver said no pass only ticket. since I was in hurry I did not say anything and got into the bus. The normal fare till my stop is Rs.7. I gave Rs.10 to the conductor and asked for the ticket. I was waiting that he will return my change and ticket both but he did not hand over the same to me. When I asked for it he became rude and started shouting that the fare is Rs.12 and i told him the actual fare but he insisted that in this bus the fare is Rs.12 i[censored] want go get down bt I will not return the change. Also, he did not give me the ticket.

The bus number is KA 42 F 495. Request your team to take action against these kind of people because there are many people who gets cheated and get caught because of these conductors when they do not give the ticket.

I have heard a lot about this consumer forum but for the first time I am lodging a complaint.

Hope to get a positive response.

Regards,
Pratibha

I would like to bring this to the attention of BMTC Management Team. This is my second complaint. About a year ago, I had written a complaint letter to BMTC about the K2 Bus route drivers & conductors. I don't think dropping a complaint in the drop box or adding a complaint on this website has really helped anyone. I am not sure if the management is even taking a note of these complaints that so many people make every day. Most of the complaints are similar. Yet, the issues continue...

My complaint is against The K2 bus (all K2 bus drivers and conductors in general) in particular, K2 at 9:25am, 19th September 2012, KA01 F8997. Although I am giving this bus number, all the buses of this route are very mean, rash, and rude, and it is not just me, many o[censored]s have the same problems in this route buses of K2.

To list.
1. First of all, very abusive, ill-mannered behavior with the passengers. We do not want to stoop to their level you see to give back any answers.

2. Not stopping at the designation stop. Rash and erratic driving. Many a times they don't stop even though there is a bus stop at Basveshwaranagar signal and sometimes at Vijayanagar. Many a times, they take short cuts. Even when the bus stops, they don't give time for the passenger to get in and start moving the bus even though the bus is empty. When questioned, again the same filthy language is used.

3. Not rendering proper change. This has been another major issue. Even though they have change with them they do not return it back. This problem exists throughout the city though I know. Whenever we have change we give the proper amt for the ticket, but when we don't we never get back the change. I request BMTC officials to consider this issue. This might help so many people...

This is very bad to say that especially lady passengers have to go through such situations in their daily public trasports..

BMTC is considered to be public transport and the income to BMTC is also from the public. Recently, the BMTC employees had gone on a strike for pay hike. When they know to ask for more, don't they know tht they need to do their duty honestly and with respect. It is the responsibility of the BMTC officials to monitor such events, especially when they do receive complaints every day and ensure that the same issue does not arise again. It is not acceptable that its employees being abusive to the passengers..from whom their revenue is made.. not just increasing the value of tickets.. there are some basic things that have to be taken care.. We are not out here to take abusive words form your employees.. We pay for the service and not using it for free..

Feeling bad that this is the type of public transport that we are using in the metro city and that we have to keep complaining like this. If no action is taken on these issues, no wonder if very soon the public themselves take some action...

Hoping to get a solution at least this time.

Morning at 8:25am on 17th Sep 2012, when i was going to my office on my bike, I faced an incident which could have been very tragic for me due to rash driving of BMTC volvo bus KA01F9008.
On Marathahalli crossing he took a very sharp left turn without using any indicator and that too on a place where no space was available. The turn was so sharp that i had to go to left and stop my bike to avoid a hit from the backside of the turning bus.
If that was not enough, he opened the side gate of the bus, in such a manner that it hit my bike very badly and a part of right side handle of my bike was broken.
When being asked on this behavior, the conductor ignored me as if nothing has happened. I got so shocked by carelessness, apathy and rude behavior of bus conductor and bus driver. Why don't they follow and abide the traffic rules when they themselves are public servants.