Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

Hi,

I am working as an IT professional in Bangalore. I use BMTC volvo to travel daily from AECS Layout to I-Gate bus stop and the ticket charge is 15Rs. Today, 17th Jan 2013 09:25am, I got into bus on the way between AECS Layout and BEML bus stop. The conductor demanded 20Rs. I assumed that it is because I got in before AECS Layout that the conductor is demanding more money. But he did not give me a ticket. I asked for ticket and he replied that he will give ticket and he moved towards the front side of the bus where I cannot keep asking. While getting out of the bus too I asked many times to give me ticket, but the conductor was ignoring me totally. Then I had to leave bus without collecting ticket.

The registration number of the bus is KA 01 FA 1412 and the route no is 335E. I don't know the name of the bus conductor. It is a matter of 20Rs only, but the conductor cannot behave like this.

I took 500C to come from Udupi Garden bus stop till Agara bus stop. The driver was supposed to go below the Agara flyover as the bus stop lies beneath the flyover. But the driver move above the flyover refusing the stop anywhere before Belandur. In today's India when women's security has become government's highest priority how far it is correct for the driver to take a different route for his own convenience or whatever. I am a lady and due to this incident i was not just late for office but also has to walked through a long way that was completely unknown to me.

Complaint against bus no. KA 54372

I boarded the bus for route 356C from Bommanahalli (Bangalore) on 24-Dec-2012 at around 10:30AM. Bus Vehicle No KA01 FA 1927. I asked for corporation circle ticket, bus conductor said Rs35/- then he asked me where exactly I want to go, I said Halasuru gate police stn., he said you have to take Rs40/- ticket to Maharani college. I argued that I have taken corporation circle tickets in the past for the same route but he said I can either buy till Pallavi Theater or till Maharani Col. The conductor misbehaved and abused me. When the bus came near the corporation circle bus conductor asked me to get down. I asked the conductor why they did not give me same stoppage ticket. The bus driver and conductor started laughing and making fun of me, and gestured me to get down. This is very disappointing experience for me.

Hi, I used to travel dialy from banerghatta rd i.e. gottigere to JP morgan(marthalli outer ring road). I used to take Volvo bus pass 1450/- now its 1650/-, since I observe lots of traffic jam in BTM, I changed my route and travelling via electronic city. Will catch 378(kengeri to Electronic city via gottigere) and from electronic city I will catch 356CW which goes via flyover and reach silkboard, From silkboard I go to JP morgan. since till silkboard there are no volvo buses I have took phushpak bus pass 825/-, And from Silkboard if I catch 500D they are issuing 25/-ticket on top of phusphak bus pass which is machine ticket hence i get date and time. But If I catch 500c they are not issuing 25/- ticket and they are asking me to take 50/- ticket which is valid for whole day, but i need only one way ticket . and 500c are issuing manual tickets where date and time not mentioned then what guarantee I can use that ticket whole day? And even If I take ticket for JP morgan without pass, its just 45/- only then why i should take 50/- . If the rules across all volvo are same then why 500c not issuing 25/- ticket as 500D is issuing.

Hi,

My name is Radhika. My friend and I were travelling in a BMTC Volvo from ITPL to Brookefield on 8th Dec 2012. The ticket charge for 2 people is Rs.40. As we did not have change, we handed the conductor a 100Rs note, He wrote down on the back of the ticket Rs.60 but while stepping out of the bus, due to the heavy luggage and rush, we missed to request the balance amount. Just when I get out only, we remembered but by then, the bus was gone. It is a usual practice among Bangalore bus drivers to delay giving balance even if they have it with them and finally while getting out of the crowded bus, the travelers may or may not remember to get the balance depending on the luck of the bus conductor.

I am providing the bus ticket details as mentioned in the ticket below.
[protected][protected][protected][protected][protected]

No. 076235
Date: 08/12/12 Time: 15:09:13
ITPL/PATAGR -- AECS Layout

120519 658 362E/3 46110373N


Is there any way to get back my balance. I know it is part of my mistake too, but the conductor had change and he purposefully delayed giving back the balance.

Hello

I want to lodge complaint against Driver for his misbehave

This incident took place between 8:30 to 9 :30 P.M in the bus number Volvo KA 01 F2124 ( Marathahalli bridge to kathriguppe)
The driver got mad really he trying to hit me it was very shameful incident

Hoping for necessary action so that others should not get suffer like me .

Thanks
Jitendra
[protected]

noise pollution and misbehaviour
TODAY MORNING I TRAVELLED BY BANSHANKARI TO ITPL FROM BUS NO.KA01 FA1753. IN MORNING 7.45AM. AFTERTHAT I SAW THAT DRIVER IS START RADIO IN FULL SOUND SO I AM SITTING IN BACK SIDE SO AFTER 10 MINUTES CONDUCTER IS CAME TO BACK SIDE FOR TICKET ISSUED SO I TOLD TO CONDUCTER WHAT IS THIS SOUND CAN U PLEASE REDUCE THE SOUND SO HE TOLD ME OK AND I WAIT FOR 10 MINUTES BUT NOT REDUCE THE SOUND SO I WENT FOR DRIVER PLACE SO CONDUCTER IS ALSO THERE SO CONDUCTER IS TOLD ME WHAT HAAPEND WHY YOU CAME HERE NO WE WILL NOT REDUCE THE RADIO SOUND BECAUSE YOU ONLY NOT HERE SO MANY PEOPLE IS HERE SO THEY ARE NOT DISTRUBED SO I TOLD TO HIM I WAS SITTING IN JUST DOWN TO SPEAKER SO THATSWAY I AM REQUESTING TO YOU REDUCE THE SOUND SO DRIVER IS TOLD ME DO YOU ONE THING YOU PUT ON COTTON TO YOUR EARS SO I TOLD WHY YOU TALKING THIS TYPE SO HE TOLD ME MY TALKING WAY IN THIS TYPE ONLY IF YOU WANT YOU CAN GO AND COMPLAINT TO CM JAGDISH SHETTAR. AND AFTER THAT I WENT TO MY PLACE AND I SAW THAT DRIVER STOP THE EVERY 10 MINUTES FOR THE SETTING THE RADIO PURPUSE AND HALF TIME FOR DRIVE IN SINGLE HAND AND ONE HAND FOR USING FOR RADIO SETTING THATSWAY I REACHED TO TOOMUCH LATE TO MY OFFICE I CANNOT UNDERSTAND WHY BACK SIDE SPEAKER IS NOT REMOVED TO ALL BUSES AND HOW DARE TO BMTC DOING TO NOISE POLLUTION FOR PUBLIC PLACES. IF BMTC WANT TO PROVIDE RADIO TO THEIR STAFF SO PROVIDE THE HEAD SET ALSO THAT HEADSET USE DRIVERS FOR THEIR ENTERTAINMENT UNNECCESSARY WHY PUBLIC HARRSED FOR DRIVER ENTERTAINMENT. SO PLEASE TAKE THE ACTION AS SOON AS POSSIBLE.

Dear BMTC

Today[protected] i was travelling in the BMTC bus 285 E/1 bus no KA01 F 601 at 10.10 am the conductor asked me to get off the bus in the middle of the road, as he didnt have change of 6Rs . The tone and the behaviour of the conductor was rude and he had change in his bag

Travelling from majestic to Esteem mall

Regards
Trupti

A BMTC Conductor behaved so badly .She was using abusive words and not ready to give change even though she had change with her.
She asked me to get down from the Bus and Made me get down after 2 stops from where i need to get down.
Bus number :KA01F4605
Bus Series : 500C
Boarding point : Marathahalli - Oct 14th 2012- 4.30PM

I travel from Banashankari to Yelachenahalli everyday to my office. The incident is of today (01.10.2012) when I got into the bus, the driver said no pass only ticket. since I was in hurry I did not say anything and got into the bus. The normal fare till my stop is Rs.7. I gave Rs.10 to the conductor and asked for the ticket. I was waiting that he will return my change and ticket both but he did not hand over the same to me. When I asked for it he became rude and started shouting that the fare is Rs.12 and i told him the actual fare but he insisted that in this bus the fare is Rs.12 i[censored] want go get down bt I will not return the change. Also, he did not give me the ticket.

The bus number is KA 42 F 495. Request your team to take action against these kind of people because there are many people who gets cheated and get caught because of these conductors when they do not give the ticket.

I have heard a lot about this consumer forum but for the first time I am lodging a complaint.

Hope to get a positive response.

Regards,
Pratibha

I would like to bring this to the attention of BMTC Management Team. This is my second complaint. About a year ago, I had written a complaint letter to BMTC about the K2 Bus route drivers & conductors. I don't think dropping a complaint in the drop box or adding a complaint on this website has really helped anyone. I am not sure if the management is even taking a note of these complaints that so many people make every day. Most of the complaints are similar. Yet, the issues continue...

My complaint is against The K2 bus (all K2 bus drivers and conductors in general) in particular, K2 at 9:25am, 19th September 2012, KA01 F8997. Although I am giving this bus number, all the buses of this route are very mean, rash, and rude, and it is not just me, many o[censored]s have the same problems in this route buses of K2.

To list.
1. First of all, very abusive, ill-mannered behavior with the passengers. We do not want to stoop to their level you see to give back any answers.

2. Not stopping at the designation stop. Rash and erratic driving. Many a times they don't stop even though there is a bus stop at Basveshwaranagar signal and sometimes at Vijayanagar. Many a times, they take short cuts. Even when the bus stops, they don't give time for the passenger to get in and start moving the bus even though the bus is empty. When questioned, again the same filthy language is used.

3. Not rendering proper change. This has been another major issue. Even though they have change with them they do not return it back. This problem exists throughout the city though I know. Whenever we have change we give the proper amt for the ticket, but when we don't we never get back the change. I request BMTC officials to consider this issue. This might help so many people...

This is very bad to say that especially lady passengers have to go through such situations in their daily public trasports..

BMTC is considered to be public transport and the income to BMTC is also from the public. Recently, the BMTC employees had gone on a strike for pay hike. When they know to ask for more, don't they know tht they need to do their duty honestly and with respect. It is the responsibility of the BMTC officials to monitor such events, especially when they do receive complaints every day and ensure that the same issue does not arise again. It is not acceptable that its employees being abusive to the passengers..from whom their revenue is made.. not just increasing the value of tickets.. there are some basic things that have to be taken care.. We are not out here to take abusive words form your employees.. We pay for the service and not using it for free..

Feeling bad that this is the type of public transport that we are using in the metro city and that we have to keep complaining like this. If no action is taken on these issues, no wonder if very soon the public themselves take some action...

Hoping to get a solution at least this time.

Morning at 8:25am on 17th Sep 2012, when i was going to my office on my bike, I faced an incident which could have been very tragic for me due to rash driving of BMTC volvo bus KA01F9008.
On Marathahalli crossing he took a very sharp left turn without using any indicator and that too on a place where no space was available. The turn was so sharp that i had to go to left and stop my bike to avoid a hit from the backside of the turning bus.
If that was not enough, he opened the side gate of the bus, in such a manner that it hit my bike very badly and a part of right side handle of my bike was broken.
When being asked on this behavior, the conductor ignored me as if nothing has happened. I got so shocked by carelessness, apathy and rude behavior of bus conductor and bus driver. Why don't they follow and abide the traffic rules when they themselves are public servants.

transport minister of Karnataka was not interest to the public problem of bus strike,
kstrc and bmtc union announced strike date before one month, but minister not to speak any union,
this shows that minister how to care public.
I already payed Rs.2650 Vayu Vajra Gold Monthly bus pass but three days strike no one bus operate,
so please give my three days of monthly pass money back.

sir,
i DR arunaesh raman working in narayana hrudayalaya hospita hosur road bangalore,boarded on bmtc bus no.KA 01-F 9413; for my hospital just two stop ahead route no 360..the bus pass by that stop but the conductor said we wont go there because he has to go to police station in between then i said to drop me but he said to pay me 4 rupees i took out 100 then he said to give change i said i dont have then he took the 100 buks and started pushing me down in running bus some how i got down by running in same direction and saved myself i went to police station near by that is hebbagodi but they refused to write complain.
so sir i request to take the necessary action and do the needy.

thanking you.
dr.arunesh raman
mail.i.d.is arunesh.[protected]@gmail.com
[protected]

Sir,

I am the regularly travelling in BMTC Volvo 500K from Vijaynagar to Silk board (BUS NO: KA-01FA-1746) There is one bus @ 7.30AM from Vijaynagar which is very convenient for our office time. So everyday morning & evening i am travelling in that bus only. From last 6 months i am facing a problem from one of the Mechanic who is coming in the same bus only from vijaynagar to Depot-13. ( I came to know that he is a mechanic by his talking about the vehicle spares and repairs with the other 3 of his friends). As soon as i enter inside of the bus along with my friends he loudly tells every day these bus is doing pick up and drop.

This bus driver and conductor are very silent they will never open their mouth. They are doing there work very honestly and punctually.

Sometimes we will miss above bus and we travel in some other bus and these people coming to that bus only and start to comment by using bad words. Because of these mechanics we are facing inconvenient to travel in the bus. So take immediate action in this matter and make to travel very happy and conveniently.

Dear Sir,

I am a regular commuter between Vidyaranyapura to Johnson Market. There is a bus Route No 362E (Volvo Service) starts at Vidyaranyapura to Electronic city via Shivaji Nagar at 0730 hrs. But God knows the reason, the bus is not regulary keeping the schedule stating one or other reason resulting very oftern we the regular goers are facing problem and reaching office / College (St. Mount Carmel) late due to waiting for this bus. Almost daily, the bus is getting crowded. However it seems from BMTC side, there is not interest to keep the profitable route schedule.

Kindly look into this matter and arragne to keep the schdule regularly.

SC Rajan.

Pick Pocketing in Bus 330 from HAL to Shivajinagar
This incident happened with me on 1st Sep 2012. I was going to shivajinagar. Driver stopped the bus much before the actual bus stop. As every one was in hurry, I also got up from my seat & tried to got down. a small girl 12 -13 yrs of age blocked my way. I was asking her to go side she was not at all reacting. I thought she is deaf. after 2 minutes when I pushed her aside then I got down. This drama took not more than two minutes. I went to a shop in commercial street & when I tried to open my handbag, Zip was already open & my wallet was not there. I lost 15000 rupees including my branded wallet. First I could not believe that how it had happened. & shocked that how come others who were behind me could not see the thieves. I would say its all my mistake either I should not travel in BMTC buses or I should not be in hurry while getting down from bus. then I searched in net & came to know about similar incidents. Because I was not at all aware that this type of incidents now happening in Bangalore. I was thinking that Bangalore is one of the safe city.

I completely agree with others that this type of regular incidents can not happen without support of driver, conductor & local police. Everyone get their share with the stolen money.

Only way to avoid this: do not keep heavy amount in wallet. you can keep this in inner pocket of your hand bang.(I was always following this rule, but that day I don't know how come I kept such a big amount in my purse). Thankfully I never keep my cards & mobile. in my purse, I always keep it in inner pocket of my hand bag. That's why I managed to come back home after withdrawing money from ATM. If trying to get down in rush then hold your hand bang strongly in your front side, do not hold it left/right side. Always get alerted if something unusual happening in your surrounding or someone is trying to distract you. Whatever I read in different forum over Internet that, BLOCKING THE WAY IS THEIR MOST COMMON TRICK SPECIALLY USING SMALL KID, WOMEN WITH SHAWL OR BURKA.

Strange I always follow all this rule, when I travel in train or any other part of India but never followed in Bangalore thinking that its a safe city. But now my trust has been broken by these bloody people.

its always better to be on safe side, why to take risk.

On 02/09/2012 I was travelling by BMTC bus G9 at 6:30 pm from M.G. Road to GKVK Gate. The bus number was KA 01 FA 2179. I gave the conductor 500 Rs note because I didn't have change. The bus conductor didn't return me the change at first. Later when I asked for it he started abusing me and after a fight gave me only 480 Rs instead of 487. I asked for it again and this time he started abusing me telling that you North Indians come to Bangalore and are spoiling the city. I thus noted the bus number and warned him that I would complain in BMTC. He said do whatever u want and didn't return the money and asked me to get down from the bus before my stop arrived. If each one o[censored]s doesn't get the due change from the conductor, then at the end of the day the person has nearly 1000Rs which he didn't earn but cheated the people. Please take serious care of the conductor and the way he misbehaved with a girl. He should be punished and taught a lesson.

yesterday 28-08-12 i travelled by bus no.Ka01 f-8956 5.30 pm in itpl to banashankari.that is volvo bus that driver start the radio in full sound with loud speakers actually i am suffering from fever so i request to conductor can you please sound volume be decreased so that conductor to saw me and go to drivers seat i wait for conductor something do but they not taken any type of action after 10 minutes i went for drivers seat and i told to him sir i am suffering from fever can u decrease the radio sound so i will take some rest so that driver is told me do u one thing you go and joined the hospital i[censored] want rest there no body is disturbing u. after that conductor is also came and he told me i saw the your drama last 30 minutes if you have any problem you book the ac car and go and driver is also told me same thing and both are using abuse language and told me we can't decrease the volume i told to them i complaint so they told me go and complaint to cm jagdish shettar evendhu jagdish shettar father also can't do to us and today morning bus no. ka-01 f - 4517 is the same sound but i don't have to dare go and say to radio sound will be decrease because after yesterday incident i am scared first thing how to allow in public transport to in public places to noise pollution so i am requesting to all higher authority to take the action against bmtc not only driver and conductor remove all radios to bmtc buses anyway they are not scared about cm so what can do anybody just i am expecting too much.

Dear Sir/Madam,
I am working in one private company and using BMTC from last 10yrs. I am staying in Nisarga Layout, Jigani hobli, Anekal Taluk, Bangalore. Most of the buses ate not giving stop in Nisarga gate, especially in night times. I have to get down in Koppagate/harapanahalli and go by walk around 1/2 km alone in the night. Though the BMTC stop is available, the drivers are not stopping the but after 8:30PM and a driver in Anekal Bus(366P) on 22nd told me that I should not get in to this bus. As a passenger, I have rights to get in to the bus and he should not behave like tthis. Really this is very difficult to go by walk at night times being a women. Please treat this as high priority and take it further. We want all BMTC busses to stop at Nisarga Gate all the time, if passenger is there and there ia BMTC approved bus stop available.

Regards,
Chandrakala