Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

I am Swati and i am working. Today morning, i was travelling between kundanhalli gate to Vaidehi Bus stop to reach office.
I had just withdrawn money from ATM so had only 500 because it was issuing only 500 denominations.
I got into 500C volvo bus. I took Rs. 15 ticket. I asked for change. He was speaking in hindi but as soon i asked for change he started speaking kannada because he understood that i am outsider. He behaved very rudely and finally after asking so many times he returned 480.

I was waiting that he will return Rs. 5 also but he told he doesn't have. But i saw many people gave him Rs. 5 even the person sitting beside me also gave. When i was getting down from the bus, i asked for Rs 5. He told he doesn't have. He gave me Rs 3 Then i argued with him and finally he returned money.

I argued with him not because of Rs. 2 or 3 . It is wrong. This has happened so many times. Normal buses doesn't have change, we understood but how can a volvo doesn't have change whose fair itself is so high. And the ugliest part is they took benefit of people not knowing kannada. They keep change in hand but they don't give to people and that also in morning when buses were empty.

If buses are overcrowded then we understand that giving change to everyone creates problem. We try our best to keep change with us but sometimes we don't have and especially when we have withdrawm money from ATM. sometimes they don't give change for RS 100 also.

Does India have a change factory ???? Bus reg no - KU[protected], date 6/08/12, time 7:30 am
I request everyone to call bmtc customer care and make a complain whenever they face problems and same time BMTC to take action against these peopple .

If we have trouble we only have to find the solution. If we will just leave it thinking that they are small things and doesn't make any difference then we are making a big mistake because these small things only become one day a big corruption.

7.30 AM onwards it is peak time for bangalore traffic. And most of the daily commuters who are travelling far distance has taken volvo monthly pass of 1500 ruppes. paying this much amount is fine only. But people should get the facility which they are charged. There are very less number of buses with less frequency in out outring road. Need to wait for one ITPL bus for 10 to 15 mins. and again stand for almost 2 hours with fully packed bus. People are not able to stand also comfortably. Please incease the frequency of busues during peak hours. morning 7.30 to 9 atleast. and evening from ITPL also after 7 there is very less number of buses. all are standing for the entier distance.

Bus No. - 210P
Route - Chikkalsandra to Majestic
Time - 11:30 AM to 11:45 AM
Subject - Uncultured behaviour of the lady conductor

I, a 60 year old senior citizen boarded this bus from Chikkalsandra today 23/07/2012 between 11:30 AM to 11:45 AM. Paid Rs. 10/- to the conductor for ticket. She gave me Rs 5/- back. When I asked for the ticket she moved on. I thought she would come back and give me the ticket and the change but what turned out was a rude awakening.

The ticket collecting squad entered the bus and started checking the tickets. They came to me and asked for my ticket. I told them whatever happened. The conductor came and started abusing me in front of the squad. She said I did not ask for the ticket and abused me with unparliamentary words. She also threatened me of SLAPPING! The squad was just mum on the whole matter! How ridiculous?

Is this how senior citizens or public in general are treated? There is nobody to take actions against such incidents?

Dear Sir/Madam,

I being an resident of Basaveshwarnagar would like to take an oppurtunity to inform BMTC senior officers that we are facing problem in reaching office on time due to non availability of 65B Pushpak route since few months & TC incharge at this bus stand is also not so efficient in his work & will route the bus as per his convienences having adjustment with K3 route conductors & drivers.We would request your kind self to bring back this route once more so commuters will be happy to travel daily n reach offices on time.Kindly take action immdtly on this issue & serve the services which is reqd for commuters.If action is not taken immdtly,we will take this up with ur higher officials.

Basaveshwarnagar Resident

Hi, Today while driving on a bike from Marthahalli to HAL, One of the bus driver (Bus number KA-57 F-106) was blocking me while overtaking the bus.
This is on 15th Jul 2012 at around 4 PM asjacent to HAL airport road.
Bus stopped to get pasanger,where there was no bus stop, and was tried to overtake with the speed between 25-30Kms, but the bus driver started to pick up and blocked me such that it could have hit my bike and I could have died in that accident as divider is there on the road and it would have crushed my bike and I could have come below bus,
Second time he gave the space for overtake and when I was half way again he did the same thing.

I would like to submit attempt to murder charges on the driver of that bus.

If you need more information please send a mail to gautam.[protected]@gmail,com.

Thanks and regards,
Citizen of India.(lucky to be alive)

I am travelling everyday in volvo buses mostly 500c. and i saw the all volvo buses drivers in running the radios in high sound and so many times i requested to drivers to reduce the sound so all the drivers was saying i[censored] want to silence so u book the a/c car and go. in this topic so many times argue with drivers because all the people thinking relaxed in a/c buses but their drivers create a nucence as per my knowledge how to give a permission by government because in public places how to create a nucence because public places and public vehicle or public property to totaly restricted for noice pollution so i am requesting to chief minister to immediately pass the order to bmtc to remove all radios and dvd players.thanks in advance.

Dear sir,
My daughter studying in vijaya college jayanagar 3rd block and residing at SG palya, boarding stop( christ college) ,has BMTC student concession bus pass where the change over place has been mentioned as wilson garden, since the direct buses are less frequent.

but when she gets a direct bus the conductors are not allowing her with out a ticket since she has mentioned the change over place as wilson garden and they behave rudely towards many students who travel in the same route .
the students are asked to get down the bus in the middle of the road.

BUS details:
BUS number: KA01-FA1322
Route number: K3
Issued Ticket number :0547530
Code:FA4
Timings:1:20PM date : 26-June-2012.

Request you to take necessary action and let the students have peace travel.

Best regards,
Nagesh

I am Naga, working in Cognizant Technology Solutions as Associate Software Engineer, Manyata Tech Park, Nagawara, Bangalore. On 16th June, around 1:20 PM I got into the bus with registered number KA01FA2063 with service number 270S in Shivaji Nagar bus stand. First he didn’t allow me to get into the bus from front door, with drivers involvement I got into the bus. After getting in he sat at front seat which is allocated to physically challenged seat like me as enclosed in the attachment. After requesting as well he told me to go back side even after conveying that I am physically challenged. Generally any physically challenged passenger sits at front side due to following reasons
1) Driver has more focus on the front door rather than back door while moving/stopping the bus.
2) Its very tough for any physically challenged to come from back side to front door due to heavy crowd.
Generally though it will be mentioned as ‘Physically Challenged’ notice in the bus normal people will be sitting and they won’t give as seat after repeated requests. Now if bus conductor itself violates the rule, there might be a chance where other conductor also follows the same. So please kindly take the action as per the norms to save physically challenged people like me by providing the applicable facilities. I am sending the conductor photo as enclosed in the attachment for clear identification. Awaiting for your assistance.

Hi,

The Bus Driver and Conductor of a C-18 bus (KA01 F4569) simply refused to stop at HBR bus stand. They did not hesitate to pick up passengers even when it is not a stop, but refused to stop at HBR Layout bus stand (near 4th Block on ORR). They asked me to show the board for the bus stand. I know the board was there till sometime back but was blown away in a storm. Even if there is no board (and not many stops have boards), they cannot refuse to stop at a designated bus stand. Their behavior was also demeaning and insulting. They were shouting and making derogatory remarks.

Please take appropriate actions and also put up a board on the bus stop, if it is all that important.

Hi,

I am sidhartha, while coming today[protected] morning I boarded the bus (Route no -356) from Rupena Nagrahara.Due to the Rush in the entrance I went inside and was waiting for the conductor to collect the ticket but the conductor didn't come to collect the ticket and in the next stop Bomana Halli BMTC authority persons entered to check the ticket since I didn't have the ticket they asked me to give the 10 times the actual ticket amount.Still it was not my fault but they forced me to pay the amount,since it was conductor's fault. After they provide me the chalanI asked them to provide the name to whom I can concern for there actions but they behave rudely with me.They told me they can't give me the full name of the person.

Since I am a citizen of India and I am paying all the taxes so I have the rights to ask questions because I am paying the fined amount.
Because of the negligence of conductor and behaviour of those BMTC people I had mentally harassment.

Could you please let me know for such cases why the person will punished and if they consider it as also conductor's fault what kind of action they will take.

The details are below:

Bus No : TN-2028 (TN not sure since it is not copied properly)
Route : 356
Conductor : Praveen
Chalanal no : Y-11A , 098901

Thanks & Regards,
Sidhartha
[protected]@gmail.com

I am 27 year old female working as a software engineer in a reputed company and daily for going to office I would be taking BMTC volvo bus .
However today 8/June /2012 9:00 am I had a very bad experience with the same .

The bus was standing near to the pick up point from where I usually take the bus by the time I reached there it started moving so I ran and went near the standing bus as the signal was red however the Bus conductor said NO from opening the door and letting me inside .
He told very rudely to come to the next stop it was such bad that in middle of traffic I was standing and asking him to open the door .
Luckily me n my husband were having car so he took me to the next stop there when I boarded the same bus , I asked the driver why he didn't open the door . The moment I asked that conductor started shouting at me and spoke bad words which were quiet humiliating for me in public . That too since he was speaking in his local language which of course I don't understand so I answered him in my language to which he again started shouting and abusing .

Later I saw that both driver and conductor were stopping the bus whenever they wanted even if it was not a bus stop to stuff in more people .
They kept stuffing people , till the extent the door will have issues in closing .
Also that bus conductor whatever his name was misbehaving with other fellow passengers as well .

Since I was getting late for work I couldn't afford to get down and take another bus . However the whole incident was very depressing and I felt that in my country is it a crime to question for what is wrong .

I would really request the concerned authorities to take actions against such people , else they think they can do whatever and however they feel as nobody is there to question them .
Following are few details which can help to track those people :-

Volvo Bus number : KA 01 F 8833
Place : OLd airport road , opposite to TOTAL MALL
Time : 9:00 am

I want to address this issue, Bus conductors are always demanding change money - to so much extent that whatever change we get from other purchases, is flushed out by the BMTC bus conductors.

There is never a situation where the conductor is ready to give back the change. They act very rudely with the passengers especially this Volvo bus conductors. Many instances, conductor stays unaffected telling that he cannot give back the change because he does not have it. He shows his collection purse when he would always have in his personal box.

By the way, Bangalore never gets to see 1 Re, 2 Re and 5 Re coins. There is so much shortage that it is always an issue of getting the correct amount back after on cash purchase. Where does these coins go despite RBI continuously sending message to the public that there is no shortage.

Then what is the real reason for the shortage in Bangalore. Can you do something in this regard

HI ALL,
YESTERDAY I TRAVELLED BY VOLVO BUS NO.KA57 F121 FROM ITPL TO BANSHANKARI DATE 1-6-2012 TIME EVENING 6PM. I DONT KNOW DRIVER AND CONDUCTER NAME THEY ARE VERY LOUDELY STARTED IN RADIO SO I WENT AND REQUEST TO THEM PLEASE DECREASE THE SOUND SO THEY ARE NOT REPLAYED AGAIN I WENT AND I WAS TELLING MY HEALTH IS NOT GOOD PLEASE DECREASE THE SOUND I WILL TAKE REST FOR SOME TIME SO DRIVER AND CONDUCTER LAUGHING AND CLEARLY TOLD NO WE DONT DECREASE THE SOUND I[censored] WANT PEACE SO GO BY AUTO I CAN'T UNDERSTAND BMTC SERVICE IS PUBLIC SERVICE OR PRIVATE SERVICE THATBEFORE ALSO I SO MANY TIME COMPLAINT REMOVE THE ALL RADIOS FROM BUSES BUT NOBODY CAN TAKE THE ACTION BECAUSE HOW TO ALLOW KARNATAKA GOVERNMENT TO NOISE POLLUTION IN PUBLIC PLACES OR PUBLIC TRANSPORT SO I AM REQUESTING TO KARNATAKA GOVERNMENT TO GIVE A ORDER TO REMOVE A RADIO ALL PUBLIC BUSES BECAUSE ALL THE PEOPLE AFTER WORK TAKE SOME REST AND TALK WITH BY PHONE AND RELAXED.

chinna kumar on May 24, 2012


BMTC DADAGIRI
HELLO SIR,
EVERY DAY I TRAVELING IN VOLVO BUSES TODAY MORNING I START FROM 8.00CLOCK IN BANASHANKARI TO ITPL AND EVERYDAY
I OBSERVE DAY BY DAY BMTC DADAGIRI IS GOING TO HIGH. ALL THE DRIVERS RADIO STARTS IN HIGH SOUND AND IF I AM GOING
AND REQUEST TO THEM PLEASE CAN U SET THE SOUND IN LOW RANGE SO DRIVERS IS CLEARLY SAYING TO ME NO THIS
IS MY PROPERTY SO WE CANNOT SET THE SOUND IN LOW RANGE I[censored] WANT U CAN GO BY AC CAR U BOOK THE AC CAR THERE U GOT
THE PEACE BUT TODAY MORNING CROSS THE ALL LIMITS I START FROM 8.00CLOCK IN BANASHANKARI TO ITPL BUS NO KA 01 F 4517.
WITHIN 5 MINUTES DRIVER IS STARTED RADIO IN FULL SOUND SO I WENT AND REQUESTING TO HIM CAN U DECREASE THE SOUND SO
DRIVER SAID NO SO I WAS ASKING WHY? SO HE IS TELLING I LIKE TO HIGH SOUND SO I AM TELLING OK I WILL COMPLAINT
TO BUS DEPOT SO HE WAS TELLING GO AND COMPLAINT NO BODY CAN REMOVE MY DOWNSIDE ONE HAIR AND HE IS START ABUSE
LANGUAGE HE IS NOT A FIRST DRIVER FIRST THING I CAN'T UNDERSTAND WHY BMTC PUT IN RADIO BOXES IN PUBLIC VEHICLE
BECAUSE AS PER RULE NO NOISE POLLUTION IN PUBLIC PLACES WHY NO BODY CAN TAKE THE ACTION AGAINST IN BMTC AND REMOVE
ALL RADIOS IN PUBLIC VEHICLES.




HI,

I COMPLAINT AGAINST DRIVE IN LAST WEEK FOR RUNNING A RADIO IN HIGH VOLUME AND HE WAS TELLING GO AND COMPLAINT TO DEPOT NO ONE CAN REMOVE MY ONE DOWNSIDE HAIR BUS NO IS KA 01 F 4517. AND TODAY IS ALSO I AM TRAVELLING THE SAME BUS AND HE IS RUNNING IN RADIO IN HIGH SOUND THAT MEANS HE IS TELLING IS CORRECT NO ONE CAN REMOVE ONE HAIR HIS DOWNSIDE REALLY SHAME ON THE BMTC AND OUR SYSTEM.

Dear Sir,

I am an IT employee regularly travelling by BMTC Volvo (Vajra) from ITPL, Whitefield to RMZ ECO SPACE at Bellandur. The fare is Rs.35 for the above mentioned route. Everytime I pay this fare. Today(28/05/2012) something unexpected happened. I boarded a 500NA (Route : ITPL > Central Silk Board) with registration no. KA 01 FA 2367 at around 12:50 p.m.. I gave Rs.100 as I did not have change. The conductor gave me two tickets of denomoitons Rs.30 (Ticket no. KZ2 006859)and Rs.5 (Ticket no. H[protected]. As is the regular practice the conductors used to write at the back of the ticket the change that I am to receive. The same happened today also but I have not checked it as there has not been any wrong doing in that till date. Suddenly I checked the ticket and found out that he has written Rs.15 at the back. I called him up and asked him why he has written so when I have given him Rs.100. He argued with me and said that I have given him Rs.50 only and not Rs.100. I told him that why should I lie about Rs.50 but he continued to argue and told me to check my wallet as I have given him only Rs.50 and not Rs.100. I still have those tickets. I have not taken any change back from him as he had made me a liar infront of all others. Please do act on these as this is not only about cheating me for the change but also making me a liar infront of every other passenger.

Regards,
Arnab Chowdhury.
[protected]
[protected]@gmail.com

BMTC bus drivers & conductors
The Bangalore BNTC conductors are playing a Big scam by not giving change to the passengers even though they are having the change.
On demanding the change they starts misbehaving.
A strict action needs to be taken against these conductors.
Every day they cheat passengers and thousands of rupees are going into their pocket.


SUSPEND THOSE CORRUPT CHEATERS CONDUCTORS OF BMTC KARNATAKA.

To whom so ever it may concern,
I, Harshada Upasani, took a government bus with the route number 335A, whose license plate number is KA 01 FA 920 on 09/05/2012 around 0830h. Before boarding the bus, I asked the driver if it went to Command Hospital and he nodded. When I got on I again told him that I have to go to Command Hospital. He did not reply with the amount I have to pay so I went and started looking for a place to sit. There were men sitting on the seats assigned to the ladies, I told them to move and another girl and I sat. At the next stop, Kundalhalli Gate, I noticed 2 officers in uniforms were talking in general to the bus in kannada and the only words I could understand were ticket. So I asked him for a ticket to Command Hospital. The girl next to me asked me whether I knew kannada, when I replied in negative, she informed me that they weren't conductors and were in fact checking for passengers travelling without ticket. I again asked the driver for a ticket, by then the officers told me I had to pay a fine of Rs 130 because I didn't carry a ticket. I told them the driver didn't tell me how much it was and I assumed there was a conductor on the bus. They didn't listen or even consider that it was the driver's fault. 2-3 other people were also slapped fines and had to pay due to the same reason. The receipt that I was handed is written in kannada completely and I cannot comprhend what is written. The numbers written on top right are Y-11A 074758.
I request you to look into this matter and provide justice. I am an army officers' daughter and a 21 year old law abiding citizen. I request you to look into this matter and also consider my suggestion of having a conductor on each and every bus.

I was travelling in the BMTC Volvo bus No. KA01FA1539 its route no. is 500. on 7th May 2012 at 3 pm. when i entered in the bus, i asked a ticket for marathalli market. I did not have change to give. I gave a 100 rs. note to the conductor and she asked me for change. when i told her that i dont have change, she immediately shouted at me and asked the driver to stop the bus. she literally pushed me to get down. it was very insulting. how can she behave like that. I am a reputed medical professional and just because i don't know the local language, i could not argue with her. why such behavior is done with non south indian i don't understand. Its not written anywhere in the bus that if we don't have change, we can't get into bus. top of it that lady conductor was having enough change amount in her hand to return me. I want BMTC to take some action about it.

I am from Sri Venkateshwara nagar near telecom lay out. We have only one bus which is plying between K RMarket / KBS to our lay out. The service of the bus is always irregular. This bus doesnt operate from tuesday afternoon to wednesday afternoon due to shortage of Driver and conductors at depot no 30. Past four days i.e from Monday afternoon to Friday afternoon this was not operated due to same reason. I request concerned authorities to take necessary action.

Also we need One more bus on the same route because this bus goes by 10.30 am to KBS. There is no bus between 10.30 am till 4.15pm causing inconvenience to the commuters.
Also we dont have direct bus to Yeshwanthpur. I request BMTC to operate one new bus from Sri Venkateshwara nagar to yeshwanthpur.

Today (2nd May 2012),
me and my brother were riding bike on the way to our office, when we were on the right side and taking a left,
we gave the indicators and horn while taking a left, where the bus driver ignoring all signs just grazed our bike, i somehow controlled the bike and asked the driver if he could not see the indicator and horn,
instead of listening to that, he started giving his SLANGS to us and again PURPOSELY PUSHED our bike and moved forward, we lost control and fell on the road, with people watching the incident.

This was the most SHAMELESS behavior i've seen in the city, and dont know what action would be taken against the driver.
Bus details : KA 01 FA 1411
Place: Marathalli underpass, Bangalore
Time : 9:55 AM