Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

Dear Sir,

I am a regular commuter between Vidyaranyapura to Johnson Market. There is a bus Route No 362E (Volvo Service) starts at Vidyaranyapura to Electronic city via Shivaji Nagar at 0730 hrs. But God knows the reason, the bus is not regulary keeping the schedule stating one or other reason resulting very oftern we the regular goers are facing problem and reaching office / College (St. Mount Carmel) late due to waiting for this bus. Almost daily, the bus is getting crowded. However it seems from BMTC side, there is not interest to keep the profitable route schedule.

Kindly look into this matter and arragne to keep the schdule regularly.

SC Rajan.

Pick Pocketing in Bus 330 from HAL to Shivajinagar
This incident happened with me on 1st Sep 2012. I was going to shivajinagar. Driver stopped the bus much before the actual bus stop. As every one was in hurry, I also got up from my seat & tried to got down. a small girl 12 -13 yrs of age blocked my way. I was asking her to go side she was not at all reacting. I thought she is deaf. after 2 minutes when I pushed her aside then I got down. This drama took not more than two minutes. I went to a shop in commercial street & when I tried to open my handbag, Zip was already open & my wallet was not there. I lost 15000 rupees including my branded wallet. First I could not believe that how it had happened. & shocked that how come others who were behind me could not see the thieves. I would say its all my mistake either I should not travel in BMTC buses or I should not be in hurry while getting down from bus. then I searched in net & came to know about similar incidents. Because I was not at all aware that this type of incidents now happening in Bangalore. I was thinking that Bangalore is one of the safe city.

I completely agree with others that this type of regular incidents can not happen without support of driver, conductor & local police. Everyone get their share with the stolen money.

Only way to avoid this: do not keep heavy amount in wallet. you can keep this in inner pocket of your hand bang.(I was always following this rule, but that day I don't know how come I kept such a big amount in my purse). Thankfully I never keep my cards & mobile. in my purse, I always keep it in inner pocket of my hand bag. That's why I managed to come back home after withdrawing money from ATM. If trying to get down in rush then hold your hand bang strongly in your front side, do not hold it left/right side. Always get alerted if something unusual happening in your surrounding or someone is trying to distract you. Whatever I read in different forum over Internet that, BLOCKING THE WAY IS THEIR MOST COMMON TRICK SPECIALLY USING SMALL KID, WOMEN WITH SHAWL OR BURKA.

Strange I always follow all this rule, when I travel in train or any other part of India but never followed in Bangalore thinking that its a safe city. But now my trust has been broken by these bloody people.

its always better to be on safe side, why to take risk.

On 02/09/2012 I was travelling by BMTC bus G9 at 6:30 pm from M.G. Road to GKVK Gate. The bus number was KA 01 FA 2179. I gave the conductor 500 Rs note because I didn't have change. The bus conductor didn't return me the change at first. Later when I asked for it he started abusing me and after a fight gave me only 480 Rs instead of 487. I asked for it again and this time he started abusing me telling that you North Indians come to Bangalore and are spoiling the city. I thus noted the bus number and warned him that I would complain in BMTC. He said do whatever u want and didn't return the money and asked me to get down from the bus before my stop arrived. If each one o[censored]s doesn't get the due change from the conductor, then at the end of the day the person has nearly 1000Rs which he didn't earn but cheated the people. Please take serious care of the conductor and the way he misbehaved with a girl. He should be punished and taught a lesson.

yesterday 28-08-12 i travelled by bus no.Ka01 f-8956 5.30 pm in itpl to banashankari.that is volvo bus that driver start the radio in full sound with loud speakers actually i am suffering from fever so i request to conductor can you please sound volume be decreased so that conductor to saw me and go to drivers seat i wait for conductor something do but they not taken any type of action after 10 minutes i went for drivers seat and i told to him sir i am suffering from fever can u decrease the radio sound so i will take some rest so that driver is told me do u one thing you go and joined the hospital i[censored] want rest there no body is disturbing u. after that conductor is also came and he told me i saw the your drama last 30 minutes if you have any problem you book the ac car and go and driver is also told me same thing and both are using abuse language and told me we can't decrease the volume i told to them i complaint so they told me go and complaint to cm jagdish shettar evendhu jagdish shettar father also can't do to us and today morning bus no. ka-01 f - 4517 is the same sound but i don't have to dare go and say to radio sound will be decrease because after yesterday incident i am scared first thing how to allow in public transport to in public places to noise pollution so i am requesting to all higher authority to take the action against bmtc not only driver and conductor remove all radios to bmtc buses anyway they are not scared about cm so what can do anybody just i am expecting too much.

Dear Sir/Madam,
I am working in one private company and using BMTC from last 10yrs. I am staying in Nisarga Layout, Jigani hobli, Anekal Taluk, Bangalore. Most of the buses ate not giving stop in Nisarga gate, especially in night times. I have to get down in Koppagate/harapanahalli and go by walk around 1/2 km alone in the night. Though the BMTC stop is available, the drivers are not stopping the but after 8:30PM and a driver in Anekal Bus(366P) on 22nd told me that I should not get in to this bus. As a passenger, I have rights to get in to the bus and he should not behave like tthis. Really this is very difficult to go by walk at night times being a women. Please treat this as high priority and take it further. We want all BMTC busses to stop at Nisarga Gate all the time, if passenger is there and there ia BMTC approved bus stop available.

Regards,
Chandrakala

I am Swati and i am working. Today morning, i was travelling between kundanhalli gate to Vaidehi Bus stop to reach office.
I had just withdrawn money from ATM so had only 500 because it was issuing only 500 denominations.
I got into 500C volvo bus. I took Rs. 15 ticket. I asked for change. He was speaking in hindi but as soon i asked for change he started speaking kannada because he understood that i am outsider. He behaved very rudely and finally after asking so many times he returned 480.

I was waiting that he will return Rs. 5 also but he told he doesn't have. But i saw many people gave him Rs. 5 even the person sitting beside me also gave. When i was getting down from the bus, i asked for Rs 5. He told he doesn't have. He gave me Rs 3 Then i argued with him and finally he returned money.

I argued with him not because of Rs. 2 or 3 . It is wrong. This has happened so many times. Normal buses doesn't have change, we understood but how can a volvo doesn't have change whose fair itself is so high. And the ugliest part is they took benefit of people not knowing kannada. They keep change in hand but they don't give to people and that also in morning when buses were empty.

If buses are overcrowded then we understand that giving change to everyone creates problem. We try our best to keep change with us but sometimes we don't have and especially when we have withdrawm money from ATM. sometimes they don't give change for RS 100 also.

Does India have a change factory ???? Bus reg no - KU[protected], date 6/08/12, time 7:30 am
I request everyone to call bmtc customer care and make a complain whenever they face problems and same time BMTC to take action against these peopple .

If we have trouble we only have to find the solution. If we will just leave it thinking that they are small things and doesn't make any difference then we are making a big mistake because these small things only become one day a big corruption.

7.30 AM onwards it is peak time for bangalore traffic. And most of the daily commuters who are travelling far distance has taken volvo monthly pass of 1500 ruppes. paying this much amount is fine only. But people should get the facility which they are charged. There are very less number of buses with less frequency in out outring road. Need to wait for one ITPL bus for 10 to 15 mins. and again stand for almost 2 hours with fully packed bus. People are not able to stand also comfortably. Please incease the frequency of busues during peak hours. morning 7.30 to 9 atleast. and evening from ITPL also after 7 there is very less number of buses. all are standing for the entier distance.

Bus No. - 210P
Route - Chikkalsandra to Majestic
Time - 11:30 AM to 11:45 AM
Subject - Uncultured behaviour of the lady conductor

I, a 60 year old senior citizen boarded this bus from Chikkalsandra today 23/07/2012 between 11:30 AM to 11:45 AM. Paid Rs. 10/- to the conductor for ticket. She gave me Rs 5/- back. When I asked for the ticket she moved on. I thought she would come back and give me the ticket and the change but what turned out was a rude awakening.

The ticket collecting squad entered the bus and started checking the tickets. They came to me and asked for my ticket. I told them whatever happened. The conductor came and started abusing me in front of the squad. She said I did not ask for the ticket and abused me with unparliamentary words. She also threatened me of SLAPPING! The squad was just mum on the whole matter! How ridiculous?

Is this how senior citizens or public in general are treated? There is nobody to take actions against such incidents?

Dear Sir/Madam,

I being an resident of Basaveshwarnagar would like to take an oppurtunity to inform BMTC senior officers that we are facing problem in reaching office on time due to non availability of 65B Pushpak route since few months & TC incharge at this bus stand is also not so efficient in his work & will route the bus as per his convienences having adjustment with K3 route conductors & drivers.We would request your kind self to bring back this route once more so commuters will be happy to travel daily n reach offices on time.Kindly take action immdtly on this issue & serve the services which is reqd for commuters.If action is not taken immdtly,we will take this up with ur higher officials.

Basaveshwarnagar Resident

Hi, Today while driving on a bike from Marthahalli to HAL, One of the bus driver (Bus number KA-57 F-106) was blocking me while overtaking the bus.
This is on 15th Jul 2012 at around 4 PM asjacent to HAL airport road.
Bus stopped to get pasanger,where there was no bus stop, and was tried to overtake with the speed between 25-30Kms, but the bus driver started to pick up and blocked me such that it could have hit my bike and I could have died in that accident as divider is there on the road and it would have crushed my bike and I could have come below bus,
Second time he gave the space for overtake and when I was half way again he did the same thing.

I would like to submit attempt to murder charges on the driver of that bus.

If you need more information please send a mail to gautam.[protected]@gmail,com.

Thanks and regards,
Citizen of India.(lucky to be alive)

I am travelling everyday in volvo buses mostly 500c. and i saw the all volvo buses drivers in running the radios in high sound and so many times i requested to drivers to reduce the sound so all the drivers was saying i[censored] want to silence so u book the a/c car and go. in this topic so many times argue with drivers because all the people thinking relaxed in a/c buses but their drivers create a nucence as per my knowledge how to give a permission by government because in public places how to create a nucence because public places and public vehicle or public property to totaly restricted for noice pollution so i am requesting to chief minister to immediately pass the order to bmtc to remove all radios and dvd players.thanks in advance.

Dear sir,
My daughter studying in vijaya college jayanagar 3rd block and residing at SG palya, boarding stop( christ college) ,has BMTC student concession bus pass where the change over place has been mentioned as wilson garden, since the direct buses are less frequent.

but when she gets a direct bus the conductors are not allowing her with out a ticket since she has mentioned the change over place as wilson garden and they behave rudely towards many students who travel in the same route .
the students are asked to get down the bus in the middle of the road.

BUS details:
BUS number: KA01-FA1322
Route number: K3
Issued Ticket number :0547530
Code:FA4
Timings:1:20PM date : 26-June-2012.

Request you to take necessary action and let the students have peace travel.

Best regards,
Nagesh

I am Naga, working in Cognizant Technology Solutions as Associate Software Engineer, Manyata Tech Park, Nagawara, Bangalore. On 16th June, around 1:20 PM I got into the bus with registered number KA01FA2063 with service number 270S in Shivaji Nagar bus stand. First he didn’t allow me to get into the bus from front door, with drivers involvement I got into the bus. After getting in he sat at front seat which is allocated to physically challenged seat like me as enclosed in the attachment. After requesting as well he told me to go back side even after conveying that I am physically challenged. Generally any physically challenged passenger sits at front side due to following reasons
1) Driver has more focus on the front door rather than back door while moving/stopping the bus.
2) Its very tough for any physically challenged to come from back side to front door due to heavy crowd.
Generally though it will be mentioned as ‘Physically Challenged’ notice in the bus normal people will be sitting and they won’t give as seat after repeated requests. Now if bus conductor itself violates the rule, there might be a chance where other conductor also follows the same. So please kindly take the action as per the norms to save physically challenged people like me by providing the applicable facilities. I am sending the conductor photo as enclosed in the attachment for clear identification. Awaiting for your assistance.

Hi,

The Bus Driver and Conductor of a C-18 bus (KA01 F4569) simply refused to stop at HBR bus stand. They did not hesitate to pick up passengers even when it is not a stop, but refused to stop at HBR Layout bus stand (near 4th Block on ORR). They asked me to show the board for the bus stand. I know the board was there till sometime back but was blown away in a storm. Even if there is no board (and not many stops have boards), they cannot refuse to stop at a designated bus stand. Their behavior was also demeaning and insulting. They were shouting and making derogatory remarks.

Please take appropriate actions and also put up a board on the bus stop, if it is all that important.

Hi,

I am sidhartha, while coming today[protected] morning I boarded the bus (Route no -356) from Rupena Nagrahara.Due to the Rush in the entrance I went inside and was waiting for the conductor to collect the ticket but the conductor didn't come to collect the ticket and in the next stop Bomana Halli BMTC authority persons entered to check the ticket since I didn't have the ticket they asked me to give the 10 times the actual ticket amount.Still it was not my fault but they forced me to pay the amount,since it was conductor's fault. After they provide me the chalanI asked them to provide the name to whom I can concern for there actions but they behave rudely with me.They told me they can't give me the full name of the person.

Since I am a citizen of India and I am paying all the taxes so I have the rights to ask questions because I am paying the fined amount.
Because of the negligence of conductor and behaviour of those BMTC people I had mentally harassment.

Could you please let me know for such cases why the person will punished and if they consider it as also conductor's fault what kind of action they will take.

The details are below:

Bus No : TN-2028 (TN not sure since it is not copied properly)
Route : 356
Conductor : Praveen
Chalanal no : Y-11A , 098901

Thanks & Regards,
Sidhartha
[protected]@gmail.com

I am 27 year old female working as a software engineer in a reputed company and daily for going to office I would be taking BMTC volvo bus .
However today 8/June /2012 9:00 am I had a very bad experience with the same .

The bus was standing near to the pick up point from where I usually take the bus by the time I reached there it started moving so I ran and went near the standing bus as the signal was red however the Bus conductor said NO from opening the door and letting me inside .
He told very rudely to come to the next stop it was such bad that in middle of traffic I was standing and asking him to open the door .
Luckily me n my husband were having car so he took me to the next stop there when I boarded the same bus , I asked the driver why he didn't open the door . The moment I asked that conductor started shouting at me and spoke bad words which were quiet humiliating for me in public . That too since he was speaking in his local language which of course I don't understand so I answered him in my language to which he again started shouting and abusing .

Later I saw that both driver and conductor were stopping the bus whenever they wanted even if it was not a bus stop to stuff in more people .
They kept stuffing people , till the extent the door will have issues in closing .
Also that bus conductor whatever his name was misbehaving with other fellow passengers as well .

Since I was getting late for work I couldn't afford to get down and take another bus . However the whole incident was very depressing and I felt that in my country is it a crime to question for what is wrong .

I would really request the concerned authorities to take actions against such people , else they think they can do whatever and however they feel as nobody is there to question them .
Following are few details which can help to track those people :-

Volvo Bus number : KA 01 F 8833
Place : OLd airport road , opposite to TOTAL MALL
Time : 9:00 am

I want to address this issue, Bus conductors are always demanding change money - to so much extent that whatever change we get from other purchases, is flushed out by the BMTC bus conductors.

There is never a situation where the conductor is ready to give back the change. They act very rudely with the passengers especially this Volvo bus conductors. Many instances, conductor stays unaffected telling that he cannot give back the change because he does not have it. He shows his collection purse when he would always have in his personal box.

By the way, Bangalore never gets to see 1 Re, 2 Re and 5 Re coins. There is so much shortage that it is always an issue of getting the correct amount back after on cash purchase. Where does these coins go despite RBI continuously sending message to the public that there is no shortage.

Then what is the real reason for the shortage in Bangalore. Can you do something in this regard

HI ALL,
YESTERDAY I TRAVELLED BY VOLVO BUS NO.KA57 F121 FROM ITPL TO BANSHANKARI DATE 1-6-2012 TIME EVENING 6PM. I DONT KNOW DRIVER AND CONDUCTER NAME THEY ARE VERY LOUDELY STARTED IN RADIO SO I WENT AND REQUEST TO THEM PLEASE DECREASE THE SOUND SO THEY ARE NOT REPLAYED AGAIN I WENT AND I WAS TELLING MY HEALTH IS NOT GOOD PLEASE DECREASE THE SOUND I WILL TAKE REST FOR SOME TIME SO DRIVER AND CONDUCTER LAUGHING AND CLEARLY TOLD NO WE DONT DECREASE THE SOUND I[censored] WANT PEACE SO GO BY AUTO I CAN'T UNDERSTAND BMTC SERVICE IS PUBLIC SERVICE OR PRIVATE SERVICE THATBEFORE ALSO I SO MANY TIME COMPLAINT REMOVE THE ALL RADIOS FROM BUSES BUT NOBODY CAN TAKE THE ACTION BECAUSE HOW TO ALLOW KARNATAKA GOVERNMENT TO NOISE POLLUTION IN PUBLIC PLACES OR PUBLIC TRANSPORT SO I AM REQUESTING TO KARNATAKA GOVERNMENT TO GIVE A ORDER TO REMOVE A RADIO ALL PUBLIC BUSES BECAUSE ALL THE PEOPLE AFTER WORK TAKE SOME REST AND TALK WITH BY PHONE AND RELAXED.

chinna kumar on May 24, 2012


BMTC DADAGIRI
HELLO SIR,
EVERY DAY I TRAVELING IN VOLVO BUSES TODAY MORNING I START FROM 8.00CLOCK IN BANASHANKARI TO ITPL AND EVERYDAY
I OBSERVE DAY BY DAY BMTC DADAGIRI IS GOING TO HIGH. ALL THE DRIVERS RADIO STARTS IN HIGH SOUND AND IF I AM GOING
AND REQUEST TO THEM PLEASE CAN U SET THE SOUND IN LOW RANGE SO DRIVERS IS CLEARLY SAYING TO ME NO THIS
IS MY PROPERTY SO WE CANNOT SET THE SOUND IN LOW RANGE I[censored] WANT U CAN GO BY AC CAR U BOOK THE AC CAR THERE U GOT
THE PEACE BUT TODAY MORNING CROSS THE ALL LIMITS I START FROM 8.00CLOCK IN BANASHANKARI TO ITPL BUS NO KA 01 F 4517.
WITHIN 5 MINUTES DRIVER IS STARTED RADIO IN FULL SOUND SO I WENT AND REQUESTING TO HIM CAN U DECREASE THE SOUND SO
DRIVER SAID NO SO I WAS ASKING WHY? SO HE IS TELLING I LIKE TO HIGH SOUND SO I AM TELLING OK I WILL COMPLAINT
TO BUS DEPOT SO HE WAS TELLING GO AND COMPLAINT NO BODY CAN REMOVE MY DOWNSIDE ONE HAIR AND HE IS START ABUSE
LANGUAGE HE IS NOT A FIRST DRIVER FIRST THING I CAN'T UNDERSTAND WHY BMTC PUT IN RADIO BOXES IN PUBLIC VEHICLE
BECAUSE AS PER RULE NO NOISE POLLUTION IN PUBLIC PLACES WHY NO BODY CAN TAKE THE ACTION AGAINST IN BMTC AND REMOVE
ALL RADIOS IN PUBLIC VEHICLES.




HI,

I COMPLAINT AGAINST DRIVE IN LAST WEEK FOR RUNNING A RADIO IN HIGH VOLUME AND HE WAS TELLING GO AND COMPLAINT TO DEPOT NO ONE CAN REMOVE MY ONE DOWNSIDE HAIR BUS NO IS KA 01 F 4517. AND TODAY IS ALSO I AM TRAVELLING THE SAME BUS AND HE IS RUNNING IN RADIO IN HIGH SOUND THAT MEANS HE IS TELLING IS CORRECT NO ONE CAN REMOVE ONE HAIR HIS DOWNSIDE REALLY SHAME ON THE BMTC AND OUR SYSTEM.

Dear Sir,

I am an IT employee regularly travelling by BMTC Volvo (Vajra) from ITPL, Whitefield to RMZ ECO SPACE at Bellandur. The fare is Rs.35 for the above mentioned route. Everytime I pay this fare. Today(28/05/2012) something unexpected happened. I boarded a 500NA (Route : ITPL > Central Silk Board) with registration no. KA 01 FA 2367 at around 12:50 p.m.. I gave Rs.100 as I did not have change. The conductor gave me two tickets of denomoitons Rs.30 (Ticket no. KZ2 006859)and Rs.5 (Ticket no. H[protected]. As is the regular practice the conductors used to write at the back of the ticket the change that I am to receive. The same happened today also but I have not checked it as there has not been any wrong doing in that till date. Suddenly I checked the ticket and found out that he has written Rs.15 at the back. I called him up and asked him why he has written so when I have given him Rs.100. He argued with me and said that I have given him Rs.50 only and not Rs.100. I told him that why should I lie about Rs.50 but he continued to argue and told me to check my wallet as I have given him only Rs.50 and not Rs.100. I still have those tickets. I have not taken any change back from him as he had made me a liar infront of all others. Please do act on these as this is not only about cheating me for the change but also making me a liar infront of every other passenger.

Regards,
Arnab Chowdhury.
[protected]
[protected]@gmail.com