Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

The BMTC conductors and the SQUAD seems to be playing a game to collect money. Today when my wife was coming from Domlur stop to the Marathalli stop, the conductor did not issue a ticket. On the next stop the squad got into the bus and charged fine worth of 100 Rs. when my wife protested telling that the conductor haven't issued the ticket and that the just got into the bus the Squad member did not issue a ticket, then also he did not listen. He told that either she will give the 100 Rs fine or he will drag her to the nearest police station. I have the receipt but I cannot type the details as every thing is written in Kannada and unfortunately I do not know Kannada. I feel its a way of extracting money from innocent people by the BMTC squad. BMTC please take some action. If any BMTC members want a copy of the receipt i can scan it and mail it to them. Hope some action will be taken, or else this forum is useless. These squad members do not know how to behave to the customer. Please recruit some good people. There are a lot of people without job in he place. Please use the resources.

This is regarding the bus route journey from Kalyan Nagar to Banneraghatta. Route Bus nos MBS8 and 412. There is no proper timing for the bus services in this route. The greater excuse for the BMTC is the Byappanahalli Railway Gate. Having that as the reason, no proper buses available for the commuters and it is daily problem.

Kindly request you to look into the problem and take care of the public specially during peak hours.

If you wait for the bus. always you can find the bus going on the otherside 2 or 3 together. This side people have to wait for either of the 3 whenever it comes. It is very very bad part of BMTC especially in this route.

Please take necessary action to solve this issue atleast during peak hours (School/College/office timings).

Thank you

Hi,

I would like to report a Hit and Run case against a Bangalore BMTC bus driver. On Friday, 27 Nov 2009, I was driving on Sheshadri Road at around 9 am when a BMTC bus hit my car from behind and broke my right-side lights and damaged my rear bumper. The bus route number was 211-H and bus registration number was KA-01-FA-327.

The driver refused to admit his fault and also refused to provide his name or show his driving license. He forced me to go back into my car and said go complain if you want, I will not provide my name / driving license details.

When I called up the BMTC office to register a complaint, they were not even interested in talking to me.

Due to this accident, I have incurred car repair expenses of approx. Rs. 4,000. How do I get compensated for this loss? Is this the kind of behaviour that the BMTC provides to the citizens of Bangalore?

Amit S.

Travelling back to Vidyaranyapura from Majestic is a pain between 6:00 PM to 9:00 PM, Volvo buses don't ply from majestic. Getting back from office even after having a Volvo pass becomes a waste. Request BMTC to increase the frequency from Majestic to Vidayaranyapura during this time.

i had same experiance from a BMTC bus conductor and driver today(03/12/2009)... i took ticket from new-horizon college to marthahally which is only 3rs journey, i didnt had change so i give 10rs. not only he didnt giv me 7rs balance but also he act like he is not hearing me, which leads to some scenes dere like he caught my shirt, one passenger tell something to release me, driver closed both the doors atlast he droped 1 stop after my actual stop.

there was hardly 6 or 7 mebers in the bus dat i travelled. the conductor in the bus didnt carry any cange to giv balance to passengeres. he is askin 2 get out from the bus if one have no balance. when i asked him why he didnt carry change he pointed to something which written in kannada later i understood its meaning is "give change".

i forgot to look conductor's name(he is dark, around 5ft6" hight, avg fat guy) & driver who have mis allignment of eyes, but i noted d bus number partialy which is KA-08-2815. a blue colour bus.

Hi to Every one,

My Name is Imran Khan and I work as an Engineer for an organization located in Domoluru and I stay in Jalahalli cross, My Cab pick up is at BEL circle I need to travel by BMTC bus daily from Jalahalli cross to catch my Cab in BEL circle I usually travel by 1.15Pm by BMTC bus but the problem is they stop in Jalahalli cross for more than 15 to 20 minutes till the next bus arrives at that time there will be an massive traffic jam.

Incidence happened on 03-DEC-2009:-
Today the 2 busses where standing at jalahalli cross for more than 20 minutes but they never moved I was getting late to my work thought of taking an Auto at the same time then an BMTC bus arrived at that stop numbered KA-01F-3369 Route number 270 (Shivaji Nagar –Jalahalli cross-BEL circle) I Asked conductor will it take time to move as I was not aware that he is moving now, he said that if you have urgency you can move in car or auto, I asked him why are you talking so rude in fact I addressed as sir but he was using singular to me still I got into bus because I was getting late while entering inside he was abusing me and my patients rate got lost and I said him that I am going to lodge a complaint against you and I will escalate the same to higher authority but the conductor started playing pranks in front of passengers using abusive words saying no one can pluck his hairs.

Is this the way an government servant behaves with the customers, where is the law and order gone don’t they have fear of higher authority they even don’t know to speak properly with the customers we come from pretty decent background so we keep quite without abusing but they cross the limits I request you to please take the necessary actions on him.

Thanking you,

Regards,
Imran Khan
[protected]

respected sir/madam

1. I live at Arakere MICO Lyt,near bannerghatta road.the bus stop close to my house is the mico lyt bus stop.I study at a college in jayanagar.From this bus stop there are just 2 buses-364 A & 369 A which go 2 jayanagar ,and the timings are not that convinient.but there are 4-5 buses going 2 dairy circle.I kindly request you 2 add more buses which go to jayanagar at convinient timings.

2. I also request you 2 add the new blue luxury buses and volvo buses under the Jn-urm project from Arakere to jayanagar 4 our bus stop.

3.When we return home from college at around 4-5 in the evening, we get in the buses at the 2nd blk bus stop.Nowadays some uses like 364 C-suvarna bus,364 A-blue&white bus,369 A -blue & white bus do not stop at the bus stop .This has happened 2-3 times.hence I request u to to see to it that the buses stop at the bus stop.

4.There is no shelter and there are no seats at the JP Nagar 3rd phase bus stop.We face a tuff time during rainy season.hence please see to it that a proper shelter is built there.

Thanking you,

Kavya KG

Hello Sir,

Today I boarded 500k volvo bus near ECOSPACE bangalre at 5:30 pm.(Bus N0: KA01 - 4403)

The conductor was very rude and misbehaved with me.

He stabbed on my leg and try to push me with his hands , since I was standing near space near to Driver.He wanted to stand there.


This is really very disguisting.

Please take appropriate action on him.
Hope I will not see him in any of the volvo bus in bangalore.

Please stop harrasement against ladies travelling by bus.

Regards,
Kavita

Date :27/Nov/2009
Time 1:30pm
Location: Old airport Road ( between kempfort and Domlur)
BMTC red volvo bus : KA-01-FA-430


1. The bus was driven very rashly. The driver was treating the bus like a auto and trying to
dart in and out of lanes while overtaking all the samller vehicles on the road. I myself,
at one point while driving my car got very close to this bus and had to halt. The bus driver
kept on drving rashly as i followed the bus till Domlur, changing lanes rashly
every few meters.

2. The bus stopped in the middle of the road at Kodihalli bus-stop, even though there were
no other buses at that bus stop. This caused all other vehicles to halt and there was no
space to go forward.

3. Similarly Driver stopped suddenly at domlur flyover, which is not a desginated stop.

On 25th November 2009 BMTC bus route no. 294C (I could not note the vehicle no.) plying between Shivajinagar and Agara took right trun immediately after the railway overbridge near Clarence school at 11.15 am. The regular route is to go straight and touch Davis road along Richards park. I have noticed this happeninng in earlier occasions also inconveniencing passengers waiting in the bus stop abutting clarance school.

There is no complaint number with any of the BMTC crew!

Hi,

i was travelling in bus no. KA01/F3725(bus no 94D) on 21st November 2009 saturday between 6.30 pm to 7.30 pm which was plying from shivajinagar to yeshwanthpur.driver didnt stop the bus at Yeshwanthpur tollgate stop.when i asked the driver and conductor,the driver in particular started hurling abuses at me calling me "GANDU".I felt very insulted and hurt.Please take strict action against both the driver and conductor of the bus as their behavior towards customers is intolerable.

Also the driver drove the bus very rashly.in fact,he caused lot of inconvenience to other fellow two wheeler and four wheeler vehicles on the road.


Thanks,
Rajesh.N

I am a daily commuter in BMTC buses and I would like to bring this issue regarding a Bus Stop on Murphy Road near Ulsoor lake. There is a Bus stop just after Ulsoor lake signal(when coming from Taj Residency - after Gurudwara) but no buses stops over there. If you want to come to Murphy Road, Ulsoor in BMTC bus you have to either get down in Lido Mall bus stop and walk around 1.5 kms or get down near Adarsha theatre and walk back 1.2 kms which is very troublesome. I dont know the logical reason in having a well-built bus stop and not stopping any buses over there. There are so many BMTC buses which ply in that road every minute. I am sure there are many people who work in Millenia Towers and travel in BMTC buses everyday. They either go till Adarsha theatre and walk back 1.2 kms or if lucky get down in the Ulsoor lake signal with the courtesy of the BMTC bus drivers. It would be great and really helpful if buses stop on Murphy Road near Ulsoor lake.

On 16 Nov 2009, at around 6.20 I travelled from Madiwala to Shantinagar in a bus which waas told as shantinagar was the last stop. The bus driver was negligent all the while in driving and was thretening and abusing people who questioned his rash driving. The bus number is KA01-F-4748. It was so scary to travel in the bUS. I Request BMTC to take severe action on the driver.

Dear sir,

As i drive from BTM Lyt to Marthalli in my two wheeler near Kasabbanahalli i was standing in a road dew to traffic & behind their was BMTC Bus as traffic started moving that bus driver hitted my bike made to fall & i was hurt & bike got damaged driver just moved off from the spot without stopping the bus on the way i just saw their was no police & i got police but he was in right hand side & i was in left hand side & i missed it, even i dont know where to go give a complaint too.
Morning 9.40 Bus No.KA - 01 F - 4000 its a Pushpak....

Hello

I want to complaint against a BMTC bus conductor. Last saturday (24/Oct/09) me and my friend boarded a BMTC bus (201 M, KA05 C 878) from East End Circle around 8.25 AM. The conductor who was there in that bus took 11Rs/- from us and gave 10Rs/- ticket. When we asked about this, he asked us whether we know Kannada or not. As he came to know that we do not know Kannada, he started blabbering something against us in Kannada and did not bother to give us the explanation for why he charged extra.

We also noticed that he was behaving rude to almost all the people in the bus especially if they do not know the language. With lot of regret I have to say that some people like him are dividing our country based on language and culture. A bus conductor need to be polite with the passenger especially they are unaware of the language and place. Instead of that he is using the situation for his benefit. Kindly take action against him so that in future no other conductors think about doing pranks on passengers.

Hi ,

I want to complain against the BMTC Bus conductor of the route 201 and bearing No. KA--01 F--3239.The conductor misbehaved with by pushing me back . This is not the way he should behave with a lady.Moreover, he was speaking very rudely in Kannada as I refused to go back for his behaviour.

I travel in bus everyday but I feel that there is no security for ladies in bus. The bus conductor take opportunity to touch the the ladies by asking the money for the ticket or for saying to go back. Even though there is reserved seats for ladies but there is very less ladies to demand it and no conductor ask the seating gents to get up from the ladies seats.

If there is a threat for ladies from the bus conductor itself. What step is BMTC taking for the security of ladies travelling in bus. I have a very sincere request to the Government to take some strict action for such misbehaviour.

respected sir,
i've been a regular traveller of btmc almost for the past 4 years, i've lately see that there are almost no bus from crop to kumarswamy layout... the bus's are either over crowded or they do not stop... pls increase the frequency of 15g,15e,210R,276 during peak hours...... it would be great i[censored] can introduce a BIG10 route connecting corpration and dayananda sagar college cross... hope u would look into the matter and introduce some better service... specially in the morning where the busses come at the same time or no bus at all...


thanking you...

Dear Sir/Madam

This is to inform you that I Mr Panduranga shettigar has go into a BMTC BUS KA-01 F-3994 at MurugeshPalya at 9.30AM on MONADY 19 OCT 2009. When I have asked the ticket till Richmond circle, Driver/cum conductor has given me a used ticket(which was already tore by driver for previous traveller). When I have asked him to issue fresh ticket and told him that he is issuing me already used ticket, he has foul mouthed me and told me that he is trying to use cancelled ticket....
I have observed this type of fooling of pucblic by bmtc bus several time.
Being educted person, I am able to understand what these crooks are trying to do. But most of the uneducted public are unware of these method used by bmtc bus driver/conductors.

I kindly request concern authorities to do investigation into this case and take the appropriate action.

I am ready to help the enquiry if BMTC wish so.

With thanks and regards
Panduranga shettigar

The bus number KA 01 F 3522 and the route is 500D time of boarding 1.15 at kasthurinagar,a women traveling in this bus was treated in the rough way and teezed her with abused words, no one is their to question them on this rude behavior, so kindly punish these people to not repeat suck kind of behavior again and again.

Dear Sir,

This is to bring to the notice of BMTC management, and the Transport minister Mr. Ashok that there ia an anomaly in the student bus pass issuing and it has to be rectified. I want to bring to your notice my own experience. My daughter Shashi Priya K, after passing her PUC, had written CET conducted by KEA for admission to Engineering and other professional courses. She got a rank above 35000. We are not sure of getting a seat in Engineering course. Admissions for Degree courses are taking place, and they close even before the selection process for Engineering courses are conducted. So, to avoid wasting one academic year, I admitted my daughter in BCA course in Kristu Jayanti College at K. Narayanapura. We paid Rs.1390/- and got a pass from BMTC to travel from Ramamurthynagar to K. Narayanapura. But luckily, my daughter got Engineering seat in East point college for women at Bidarahalli, in the casual round. She got admitted in the Eastpoint college. We wanted to avail the student bus pass. We approached the BMTC. They said the pass issued earlier (from Ramamurthynagar to K. Narayanapura) is not valid, and they can't even give another pass on "Route Change" basis, because it can't be done from a Degree college to Engineering College. Because,the amount varies. For a degree college course it is Rs.1390/-, where as for Engineering College course it is Rs. 1750/-. My daughter was forced to get another pass by paying Rs.1750/-. The earlier pass for one full year has gone waste. The fault of my daughter is selecting an Engineering course!

I want to argue on two counts.
1. Why this hike in pass amount for Engineering students? After passing PUC, the bright student gets an engineering course, and a dull student gets a degree course. Why do you want to penalise a bright student? The parent pays more fee for sending his son/daughter for Engineering course. The Government also wants to extract more money! It is illogical. After all, they are travelling in the same BMTC buses. In my view, there must be only two slabs: School students, and post-school students.

2. The government is helping and encouraging the students by issuing subsidised passes. It is a social welfare measure. If a student changes the course, or college, the BMTC should give another pass without collecting any amount. Because, the student has already paid the amount for one full year. It is just a matter of change in route. There is no misuse of pass by the student. Every student aspires for a better course or college. The BMTC should encourage such students.

Hope the Government and BMTC will consider these arguments and make necessary changes atleast from next year.
K. Kumara Swamy.