Hello,
Every day i travel by bmtc buses. On 19th March i travelled by BIG 10 (The new Air suspension BMTC bus), however i have few concerns here :-
1) Improper Fares : Intially i travelled in this bus and they donot charge more than 5 rupees, however this time the conductor told me that fare is Rs 8/-, i gave him a 20 rupee note, instead he gave me 10 rupee ticket and returned me 5 rupees. When i asked for balance and argued that you have told it will cost Rs 8/-, instead he didnt listen to me as if i have to beg him to return me the money and they started abusing me.
As i was all alone in the bus, i was little scared, since they started abusing me and were showing rude behaviour. To add on to this when i reached the bus stop where i had to get down, the driver did not stopped bus, when i asked him to stop, again he started yelling / abusing me.
2) Rude and Vulgar behaviour : On 20th March 2009, again i was waiting for the bus, and same BIG 10 bus came which i boarded yesterday with same set of driver and conductor. Although there was no other bus at that moment, but still i didnt step into it. Both driver and conductor were staring at me badly and they abused me again and displayed vulgar actions as the bus moved.
I was highly frustated with there behviour and decided never to travel by BIG10 buses, even i suggest my friends not to travel on BIG 10 buses.
Please note the BUS No: KA 01 FA 2169
Expecting BMTC to take strict action against such drivers and conductors.
Thanks
Complaint marked as Resolved
Verified Support
Aug 25, 2015
Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Sir,
We are getting updating pop-up message from this site from last few months back, so delay in reply.
Sure action will be taken on your complaint.
BMTC
BMTC — CLEANLINESS
Hi,Off late we stopped travelling by BMTC for the following reasons.
1. Busses were not at all clean. Better not to comment on KR market busses.
2. Seats were replaced with fabric with earlier Rexin. Dont feel like touching. God knows who got this Idea.
3. People chew Gutka and spit through the window. If window is not closed, only god should rescue.
4. New busses has more glass walls(for ads purpose). No Air circulation and No shade. Travelling in such busses will be a nightmare during summer.
5. Travelling in VOLVO and Suvarna is very expensive and as good as travelling by Car/Auto.
6. Better not to talk about Bus stands & Bus shelters