Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

Hello,

Every day i travel by bmtc buses. On 19th March i travelled by BIG 10 (The new Air suspension BMTC bus), however i have few concerns here :-


1) Improper Fares : Intially i travelled in this bus and they donot charge more than 5 rupees, however this time the conductor told me that fare is Rs 8/-, i gave him a 20 rupee note, instead he gave me 10 rupee ticket and returned me 5 rupees. When i asked for balance and argued that you have told it will cost Rs 8/-, instead he didnt listen to me as if i have to beg him to return me the money and they started abusing me.

As i was all alone in the bus, i was little scared, since they started abusing me and were showing rude behaviour. To add on to this when i reached the bus stop where i had to get down, the driver did not stopped bus, when i asked him to stop, again he started yelling / abusing me.

2) Rude and Vulgar behaviour : On 20th March 2009, again i was waiting for the bus, and same BIG 10 bus came which i boarded yesterday with same set of driver and conductor. Although there was no other bus at that moment, but still i didnt step into it. Both driver and conductor were staring at me badly and they abused me again and displayed vulgar actions as the bus moved.

I was highly frustated with there behviour and decided never to travel by BIG10 buses, even i suggest my friends not to travel on BIG 10 buses.

Please note the BUS No: KA 01 FA 2169

Expecting BMTC to take strict action against such drivers and conductors.

Thanks

Dear Sir,
I am speaking on behalf of thousands and lakhs of women travelling in public transport buses everyday. Government has said that it would provide the basic amenities for women and that would include safe and comfortable travelling as well. Rules are not followed in the BMTC buses and for the elderly, most of the men violate rules of lending a seat to the elderly person in the bus. Men who are young and energetic would acquire seat and refuse in leaving their seat to the elders, which they are ought to follow. I would request the higher authorities to look into the matter as early as possible and provide justice to us. In anticipation of a positive reply from the concerned person.

Thanking you,
Indian

Dear Sir
We Have leaved in Dodda bidarekallu we have travell with bmtc bus
i am travell evary day Dodda bidarekallu to Shivaji nagar but that bus not come in regularly 259a plz solved this issue
Thanks and regardas
chethan

I am a lady passenger travelling by 335E(7:30 am). We bought a ticket to Brigade tech park and the conductor issued a ticket also without any objection. When we asked the driver to stop he used harsh words. If there is no stop at BTP then why did the conductor issue a ticket? This is not the way a bus driver behaves with the passengers. This driver of volvo should be taught decency and politeness in their behavior with the passengers when they are taken for job. Some respect towards passengers is expected out of these drivers otherwise they should not be hired if they are unable to show basic decency in their profession.

Hope some action is taken towards such harsh drivers so that the passengers are not target to harsh words of the drivers.

Dear Sir,
My wife and I (Both Sr Ctzns) travelled by BMTC bus on 2nd mar 2009 by bus no KA 01 F 2044 from Kammanahalli to Shivajinagar, We boarde the bus at 5 pm at Kammanahalli and alighted at Shivaginagar at 5.30 pm. Eventhough we produced our voter ID cards the condutor refused to give the 25% concession. Further he was very rude
we complained to the Supervisor in the BMTC Enquiry office
I request you to educate all the Conductors about the valid documents for obtaining the 25% conession
you can give him a printed notice to carry and follow when he is on duty
Air Mshl R Ramamurthy
09 Mar 2009
166, Jal Vayu Vihar
Bangalore 560043
Tel no[protected]

Absolutely correct.Many MNCs. How much harassment it is that they go in front o[censored]s 1/2 empty many times.The other problem is they dont even bother to change the board properly. one side shows the name of the company and the other side has the number of the bus like 356 or so. that causes lot of problem as we run till the bus to find that it is some X company's bus. why should we suffer so much? what is our mistake in all this?govt may get more money for this but that doesnt mean, public is not giving any revenue to BMTC. please help us out regarding this asap. One more problem faced is there are no proper bus stops in many areas mainly on Hosur road. one of the worst roads in bangalore. most crowded and very dusty and most dangerous road in all ways to any person walking or driving.
i would like to ask why there are no bus stops at many places? people stand like gathering. how much can anyone expect the security over there to control the crowd? it is higly difficult. we need to rush into the bus whatever it is though there will be a stampede. even if there is a bus stop, this is possible that there will be crowd but atleast there will be a difference. may be i am unable to express but i am sure it makes sense to have a bus stop. atleast it would be more organised. ours is a developing country and there needs to be some organised movement of every transport.
Other important thing is few buses dont have proper boards.it is very problematic. few buses have only numbers but no names. this is not very frequent case but there are few buses like this. the other thing is, i think there should be an arrangement for wiritng english name on the bus also as it is always good as it helps the other people who are not kannada background.This is only a suggestion. no harsh feelings

Hi All,


I and my husband were driving near sheshadripuram college on Saturday at around 11am and this BMTC drive vehicle no Ka50f209, reversed the bus even when there was no place to come back and hit out vehicle in the front even after honking many times . The Bonnet of the vehicle got completely jammed and we had to replace the entire bonnet. When asked him to pay for it, , he says he is a government employee and will not pay for it and challenged us saying that if we wanted to complaint to the police we can but will not give money and we cannot do anything about it. He says he is a government employee and nobody should question him . The drivers name is Gopal. I have logged a complaint again the driver with the traffic police and will be going to Majestic bus stand to get more help if i can talk to any officials about it. I will spare that a...h ... at any cost.

To,
DME
Bangalore Metropolitan Transport Corporation
Shanthi Nagar
Bangalore


Subject: Cheating of BMTC Department

Dear Sir,
This is to inform you that as we are the one of the college student, as very much well wishers of the government.
As we came to know about one of your driver cheated your department by providing duplicate education certificate to get job, infact he is not an educated employee.
Also he has taken money for some excuse like health problem from his neighbors / relative and he did not bother to return to them.

Some other details about his property:
He owns a building worth 30laks; also he owns 2 sites in Hosur. (Also he owns some other properties)

His Details as follows:

Name D.Kumar
S/o A. Dorai Raj
Badge No: 1810
Depot No: 7
Bus route No: 96G (Magestic to Kamala Nagar)

We request as a student to kindly look into about his matter, if not we are planning to go for higher authorities and the media.

Thanking you,
Yours Sincerely,
Students.

I boarded the 300E, Bus Number KA-01-F-3501 at Tin Factory today, 23rd February @ 3.20 pm. As soon as i boarded the bus i received a call on my cell phone from a client. The conductor ( a man in his mid twenties) came to me and asked for the fare and i indicated to him to give me a minute. He then began to shake my shoulder, i ignored him and he went to the next row and attended to the passenger there. Turned around and again insisted that i purchase my ticket right away. Since i was on a call, i was unable to attend to him and he again shook my shoulder. All this happened even before we reached the Kasturi Nagar bus stop. He wasnt prepared to wait at all and was just trying to misbehave with me as i was a lady. I pushed his hand away and he then raised his hand as if to slap me and insisted i get off the bus. The bus driver had to interve and ask him to be silent as he noticed me take down the bus number. I would like to know if this is the way a lady is to be treated when it was obvious that i was in no way trying to avoid purchasing a ticket but had a genuine reason to ask him to wait for a few seconds.

I have boarded Volvo buses (route # 333 & 500) from Brookfield to Majestic & Silkboard respectively. I noticed the driver had kept his window open all through the journey. The drive is not so smart by doing this, he not only burns more fuel (and thereby increasing running cost) he compromises the passenger's comfort of air and noise pollution. I pay a premium price for the ticket. The authorities should educate the Vajra drivers.

I am here to complaint on the driver & the conductor of Bus Route number 333c from Majestic to Basavanagar who were on duty for morning trip (blue bus 9am reached Basavanagar) to this area on[protected]. I am regular passenger of this route. we hardly have buses to this area and its so disgusting that this particular driver & conductor of this bus(333C Blue bus) don’t stop the bus at the bus stop. I am a passenger of route from domlur to Basavanagar there will be a traffic signal every time in the domlur stop where the bus stands far away from the exact stop. It stops so far that by the time we could walk and reach the bus, signal moves hence we wait in the bus stop. This conductor of the bus purposely wont stop the bus at the bus stop even after seeing us, there are many people waiting for the same bus Not only this I have seen this conductor misbehaving with passengers he is very rude to the passengers. I have seen him not stopping in the main bus stops like HAL when I was inside the bus. This conductor thinks that it’s his own bus and uses it in his own way. Since the buses are less to this route it becomes so inconvenience for us. We will have to wait an hour more for the next bus to the same route. It would be good if at least these conductor & driver co-operate with passengers by stopping the buses at the stops. Bus stops are meant for What? It is the duty of the conductor & driver to stop the bus at the right stop.. THIS IS COMPLAINT ONLY AGAINST THE CONDUCTOR & DRIVER OF BUS ROUTE NO 333C BLUE BUS MORNING TRIP WHICH REACHED BASAVANAGAR 9 AM today dated[protected]. I Kindly request the concerned person’s to take necessary action against these Conductor & Driver and advice them to do their duty perfectly.

TO, THE CONCERNED AUTHORITY,
BMTC, BANGALORE.

Dear sir

I would like to file the following Complaint which is self-explanatory.. .

** Route no. --- no.205 -- Bus proceeding to Banashankari temple terminus via vijaynagar...

** Bus/vehicle no.[protected] KA O1 --F-- 2748

** Exact place of offence[protected] Rajajinagar 1st blk. bus stand on the west of chord rd.

** Date of incident[protected]/02/2009

** Time of offence[protected].35 pm

** Name of Driver[protected] MR. RAMU / MR.RAJU.

** Name of conductor ------ MR. MANJUNATH .

1. Sir, from 12.15 pm, myself & my wife were waiting at the Rajajinagar 1st blk bus stand, on
the west of cord rd. for route no.205 bus.to travel upto monotype / bsk.2nd stage. . .

2. Sir, usually the frequency of this route is between 30 to 40 minutes depending on the load of
traffic / traffic jam on the roads. . .

3 At 12.35pm we saw the the Bus approaching, which was half empty, without any standees,
as you can observe that, it was a noon time,

4. THE SPEEDILY APPROACHING BUS DID NOT STOP AT THE BUS BAY ...

5 REASON ... since, the GREEN signal was on & the driver wanted to straight away proceed, but immdiately the signal turned RED & as a result the driver mr Ramu. / Raju had to apply the
brakes & the bus stopped at the signal which is more than 100 steps away from the busbay.

6 Then, myself, my wife, 2 or 3 school students started running towards this bus at the signal in
the middle of the traffic behind & between us

7 please, observe the fact, that such helter - skelter running could cause an accident / confusion
either to us / passengers or to the other vehicle drivers on the road. . .

8 The driver mr. Ramu had kept both the doors opened at signal & therefore we all could board the
bus at the signal .

9 On entering the bus, I asked the conductor mr. manjunath as to why, the bus which was half
empty, was not stopped at the bus bay . & mr. manjunath's reply was '' I dont know, ask the
driver '' ..

10 Then I straight away went to the driver mr. ramu, repeated the question, he simply kept mum ..

On again repeating the same question mr. ramu gave an arrogant reply '' go & complain to our

officer ''

11 I said, in the public interst I shall certainly complain, therefore pl. tell me your name & his reply

was --'' Take down the bus registration number . . . . . i dont have a name, . .. . . . . . why dont

you go & complain in the depot ''


12 I then took my seat & bought two tickets of Rs. 10/=each for travel upto monotype/bsk. having

sr. no NV[protected] & 019784

13 I then enquired with the conductor his name & the driver's name which he readily & gave me.

14 Now my simple & humble observations forming the complaint are as below ::

15 That, i am 58 years old & a retired person & understand the civic responsibility to avoid bus
travel during the peak hour rush & to undertake bus travel during non peak hours ..

16 That, the arrogant attitude of the driver mr. Raju clearly displayed, as if he was drunk on duty.

17 Another example is that, during our travel, he was so much in a hurry that when the bus was at
the Hanumanth nagar, ( nirmala bus stand ) he started the bus in such a hurry that a college
student got stuck in the pneumatic/ automamatic door till there was a commotion & shouts by
the conductor & other passengers. . . . . . . . .

________________________________________________________________________________...⇄

My Heartfelt, Humble Grevience is that WHEN THE '' TRANSPORT MINISTRY '', '' TRANSPORT

DEPT '' '' BMTC OFFICIALS '' ARE TOILING HARD & TRYING THEIR BEST TO ACHIVE THEIR

TARGETTED GOALS BOTH IN THE IMPROVEMENTOF THE PASSENGER SERVICES AS WELL

AS IN THE PROFITABILITY SECTOR, SUCH INCIDENTS SPOIL THE ENTIRE REPUTATION,

IMAGE, THE SINCERE EFFORTS OF THE OF THE OTHER EMPLOYEES & THE OFFICIALS &

DEPARTMENTS. . . . . . IS IT NOT TRUE THAT TRAVEL DURING NON PEAK HOUR HOURS

ADDS TO THE PROFITS OF BMTC ??? APART FROM THE PASSENGER CONVINIENCE ????


AT A TIME WHEN, THE BANGALORE CITY TRANSPORT SYSTEM ( BMTC ) IS EMERGING AS

THE BEST & TOPMOST IN INDIA, SUCH INCIDENTS ARE A BIG BLOT ON THE ORGANISATION,

SPECIALLY WHEN THE BANGALORE CITY HAS ACHIEVED THE MOST FAVOURED TOURIST

DESTINATION, ALL OVER THE WORLD. . . . . . . . .


My intention is not for any major punishment to mr.Raju/mr ramu, but he needs a thorough dressing
down, warning, censure, counselling .. & my intention was to bring the incident to the kind
attention of the BMTC & others

In conclusion, i expect that in view of the information techology excellence achived by the
K.S.R.T.C / B.M.T.C., this complaint of mine reaches the concerned official and that a thorough enquiry
will be ordered into. . . . . . .

The BMTC'S advertisements calling upon the people to travel by buses becomes a mere waste, if the Errant drivers / conductors are not suitably punished. . . .

thanking u in anticipation of your action in this regard.

YOURS TRULY
KIRAN KUNDE
# 1907, THORAVE COMPOUND
12TH CROSS, 1ST BLOCK
RAJAJINAGAR BANGALORE--560010
TELE[protected]
dt. 11/02/2009

Dear Sir

The BMTC has allowed Pushpak and daily passholders to travel in Suvarna buses from 5th February, thereby cheating the Suvarna pass holders for the month.
BMTC charged Rs 800/- for Suvarna passes from public, despite knowing that Pushpak pass holders would be allowed in Suvarna buses after 4 days.
BMTC has openly cheated public this way. It could have very well stopped issuing Suvarna passes for February. It clearly shows the roughshod intentions of BMTC in cheating customers.
When the officials were tried to reach, there was none in the Kempegowda Bus terminal. One traffic controller suggested to meet officials at Shantinagar BMTC office at 10 AM, as if all the working people who travel in BMTC can leave their own work to meet officials at their office hours for no mistake of public.
BMTC should either refund the money to Suvarna passholders or revert its decision to allow Pushpak and daily passholders to use Suvarna services atleast for the month of February. Of course, it can take off from March.
If BMTC does not come with any decision on this issue early, all frustrated Suvarna passholders should approach consumer court for justice.

Kiran

I regularly commute from Marathahalli to BIAL by BIAS Route No. 6. Today (4/2/2009), I waived hand to stop the 6:00AM BIAS 6 bus but the bus did'nt stop. There was clear view between the bus and me. Reason seems to be utter disregard to my request by the bus driver and conductor. This has happened to one of my colleague also. As there will be someone like me to catch BIAS 6 to reach BIAL in order to attend different shift duties, I request that drivers may be instructed to stop BIAS 6 bus on request at Marathahalli. This is applicable also for alighting at Marathalli.

I am speaking on behalf of thousands and lakhs of people who are traveling everyday in our public transport. BMTC buses are nowadays creating a havoc in our daily lives. Most of the MNC companies in Bangalore hire these public transport buses and have become troublesome during the peak hours.

Though the petrol rates have comparatively come down, the charges of the ticket in volvo, BMTC, pushpak and other buses are remaining the same. I would request the higher authorities to look into the matter and to stop hiring of these public transport buses to MNC companies with the ultimate aim of getting revenue. Thousands and lakhs of people should not be made to face the consequences just because of these MNC employees'. In anticipation of a positive reply from your side for the well being of Bangaloreans.

Buses plying Banshankari-Banshankari 90% dont make the complete route, instead turn back at Attibele.
Remaining 10% take turn at sarjapura circle itself & not entering sarjapura bus stand.
Sir many students, daily wagers & many government officials are facing lots of problems due to this.
If we request conductor & driver misbehave with us.
I hope you will take need full action for this as soon as possible.
Thank You

BUS DETAILS: BMTC (PUSHPAK) BUS NUMBER KA-01F-3820.
ROUTE: 335 MARKET-VYDEHI HOSPITAL
DATE: 22-JAN 2009
TIME:3:30 pm

The ticket from mayo hall to marathahalli costs 11rs. Driver gave me only 9 rs ticket writing 1 at the back side of it. I realized he got that ticket back from a passenger to give him 1 rs change, but did not return the ticket. He reused the same ticket for me. He did the same with many of the passengers. No one bothered to ask him back the ticket after getting the rupee.

I strongly feel this is incorrect way of earning money. I understand drivers are paid less, so they resort to such frauds. The concerned authorities should think rationally and try solving this problem.

Thank you

Respected Sir,

This is not the first forum where I am sending mail regarding the problem faced by commuters in BMTC, nor will this be last one. I have even called up the BMTC complain numbers but unheard. I am writing this mail on behalf of all the Bangalore commuters who travel by BMTC. I work in a reputed IT company. I am travelling from Madiwala to E-city from past 3 years. I have my own vehicle but still I travel by BMTC because I believe that reduces the traffic as well as pollution. But there is an epidemic that creeping into the BMTC conductors this would have started some 1 year and a half year or so but has become unbearable in past 6 months.
My fare from Madiwala from Konapnagrahara is 9 Rs (8 Rs before the hike). Whatever it is I am forced to pay 10 Rs for my travel. There will different instances like he will give a ticket for 9 Rs and write 1 Re behind it and when asked for 1 Re they ll give a strange look and say some excuse like no change, how it matters to you people etc. Otherwise they give a 10 Rs ticket when told that I travel Daily and all they just say some Stage logic and make me Quite. I have reacted to these send out mails called up officials and each and every time I was assured that it wont happen again but nothing changed. Its not a matter of 1 Re it’s a matter of the integrity of these ppl. I have even seen a conductor writing down the balance of 100 Rs taken from a girl behind the ticket and hiding themselves in the men section and not even hearing to her cry when she was getting down.
Now days I travel by Suvarana. Its suppose to charge me 12 Rs. But I always end up paying 14-15 Rs the ll each time argue and tell that this is the fare or write the rest of the amount behind the ticket if at all I win. I face all these problems because I fight for the getting the tickets many get away by giving half the money for their fare without getting the ticket from the conductor. There is one other option they give us used old tickets we can pay less and get those. I have noted down the Bus numbers to complain but all in vain. I have been in Mumbai for 18 Years. I never had to ask back the change even for a 25 Ps hats off to BEST.


This is problem faced by each and every commuter of BMTC daily. Any of you can just travel from Madiwala to E-city in any Bus. I ll guarantee you all will end up with the same issue. Take any ticket lying on the Floor there will be an amount written on the back of it. Please do something against this corruption otherwise few days from now drivers too will start asking money from commuters.


Regards,
A frustrated BMTC commuter.

Dear Sir,

I am a regular user of BMTC buses. I have seen many times the conductors of the buses not giving tickets intentionally even if you force them to give the ticket. They usually take the amount which is less than 1 or 2 Rs than your ticket amount and instead they don't give you the ticket. If we force them to do so, they either give it after giving wierd gestures or they ask the passenger to leave the bus.
The recent one is today itself when I was coming to my office in Bellandur. I caught an A/c Volvo BMTC bus, route no. 500 from Marathalli (Innovative Multiplex). The fare to my office in such buses is Rs.10, I gave the conductor the required amount but he gave me back Rs 6 without giving me the ticket. I asked for the ticket but even after asking for 2 to 3 times he gave me a wierdest glance on the earth but the ticket. I was getting late, so I let it go (and that is where, these people take the advantage).
I have noted the bus number (I am not sure whether it will help at all or not?) which is as below:

KA 01-FA-1686

You should have concerns when such things start happening in VOLVO buses after the daily incidents in the normal BMTC buses.
Please do something in this regard. And I will appeal the public also to take the ticket when you are travelling in the buses.

Thanks & Regards,
Amit

Respected Sir,

I am staying in Bangalore for almost 2 years now and often commute by BMTC buses however the experiences have been horrible always.

It was heights this time and i thought of complaining with not much hope that some action would be taken.

Today, me and my friend boarded BMTC bus (bus no KA 01 F-2167) from kagdaspura to MG Road. We took the ticket and sat on one of the seats. After some time the conductor came and stood near our seat and he repeated this several times (almost pouncing on us). My friend who was traveling with me generally asked him to move a little ahead as he was pouncing on us again and again.The conductor started shouting unnecessarily and started abusing us in Kannada. When we requested the conductor to speak in English or Hindi as we were unable to understand him. He started abusing us and continuously repeated that he wont speak in Hindi or English as this is Karnataka, I quote " NO HINDI/ENGLISH, THIS IS KARNATAKA... ONLY KANNADA".

Even after listening to all this people standing there were asking us to keep quiet, as if we were at fault.

The issue is conductor was shouting unnecessarily, he had no manners that he was talking to females. He was doing some vulgar actions while the language being used was kannada, which we could not make out meant what.

Also, most of the conductors dont give change and they keep it with them and if you protest they start making faces and start murmuring something in kannada the moment they realize that you are not local to karnataka.

Please do take some action against these people and please start treating outsiders as human beings too.

Thanks & Regards
Monica Tikoo