Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

Dear BMTC,

First I would like to thank BMTC for introducing Volvo buses as Bangalore city transport.

I have a concern regarding the BMTC service to Sarjapur.

Wipro had shift there most of the bangalore employes to sarjapur main office (30000) and 40% of them depending on BMTC bus service, so its too much rush in all BMTC bus going towards Sarjapur through St. johns hospital --> madiwala water tank--> sajapr area.

There is no Volvo bus and No BIG 10 bus are allotted through this route.

I am not saying I want to travel in Volvo bus, Writing this for the people who used to travel this route.
Every day I used to stand on foot body, I cant go inside the bus because that much rush. Atleast for 50 people one bus that ratio also oki.. Now a days more than 80 people are traveling in one bus.
I just want to stand properly on the bus thts oki.

One more thing about the conductors. Bus charge from madiwala to sarjapur is 9 rupes, I used to give 10 rs, they won't give 1rupee or 2 back. I[censored] ask its very difficult to get from them.

Requesting to BMTC to put more good buses to Sarjapur through St. johns hospital --> madiwala water tank route.

Thanks!
Shaju

Dear sir,
I was travelling from Hennur to KR pura railway station by BMTC Bus no KA - 50, F-209. As soon as I get into the bus, I got a seat on the back. I didn't take ticket upto Ramamurthynagar because the conductor didn't come until that point. After Ramamurthynagar I went to the conductor and asked for ticket, but the conductor didn't give ticket saying that the ticket machine will not produce ticket since the bus has crossed several stages. But he collected the money.

So I am request you to provide updated ticket machines to the conductors even if the bus crosses several stops

Thanks and regards,
Jay

Hi

I boarded the Bus KA-01-FA-2321 on 27.06.2009 @ 2.25 pm in RajaRajeshwari nagar ( ticket no.[protected], the bus was not fully halted at bus stop. When I enquired why the bus was not come to full halt.The bus driver and conducter started misbehaviour. Most of the passengers resisted this even though they were reluctant . They told me to go and complain to the BMTC or minimster, we are not bothered.

Both conductor and driver refused to give their name and badge numbers.

This type of attitued is not correct and such things are happening daily in Bangalore.

Department should take immidaite action on such employees.

Thanks

Basu T

when i was in hurry to go college i steeped into the bmtc bus(298m/ka-04 FA-463) i have taken the ticket from yelahanka to majestic (Rs10) i gave him 20 rupees but he give me only 5 rupees and he told me that there is no change. u collect afterwards and i saw one person giving a 5 rupees change to conductor and then i asked him to give change but he again told me there is no change then i argued with him he started scolding me in kannada but i cant understand the kannada. all the passangers were starring at me i felt very sad .when my stop came ihad to get down without taking change .

if any action is going to be taken on the conduter . i want to slap him, i like to spit on his face and i want to kick in is assand i want to say him just [censored] off

Currently there are no buses plying between Bannerghatta Road and Marathahalli through outer ring road. This bus service can address the traffic problem for passenger working in and around the offcies in outer ring road, sarjapur, marathahalli (Accenture, Intel, Oracle, Touchstone, CapGemini, Nokia, Madura Coats, Cisco, Symphony etc)

Request you to start the service at the earliest

The public transportation to telecom layout, Shivramkaranthnagar and adjascent layouts like MCEHS layout is in a pathetic condition. Buses which are commuting now is 286E & F which are at 8 am onwards. As they are all single buses we can see people waiting even at 8.10 for the bus, not to mention if that single bus does not turn up we cannot reach our destination in time. in the evening also after 6.15 there are no buses until 7.40 pm to reach our houses. For children also it is very difficult to travel to schools. It would be convenient if the buses start at 7.30 onwards, so that we can reach our offices by 9. Evening also if the number of buses are increased it would be helpful for women also to reach home safely as presently we are walking from Amruthhalli via Nehru research center, telecom layout which is a dark remote stretch to reach MCEHS layout. It would be of great help if the concerned authorities pay attention to our problem and increase the frequency and number of buses to this route

i have been travelling from Chikkabanavara to NTTF by bus for many years to reach my office. Everytime i try to take a bus from Jalahalli cross to Chikkabanavara, i have to move from one place to another (it is as good as playing a musical chair as there is no one particular place for the BMTC/KSRTC OR PRIVATE BUSES to stop). This is not only with me but with many other daily commuters. Many private buses /vans are parked for long time at this juncture resulting other bus not getting identified space for parking of BMTC/KSRTC buses. Because of this commuters are forced to move from place to place whenever private buses look for place to park.

It is suggested the authorities of traffic police and transport look into this vexed problem and resolve the issue.

Hi Sir,

I have faced very bad experience with BMTC conductor today. I dont know how to approch to give the complaint on this. Hope this message will pass to the required authorities and take the neccessary action

I am working in ITPL and staying in AGARA.
Today morning around 9.30 AM i catched BUS 500N
And Bus no is : KA-01-FA-586
I hope people aware of there is a single seat in the bus in the starting of the rows of seating.
i was sitting there. After some time conductor came and standing very near to me and his hands were tounching me.
i moved bit in the seat to go far from him. Again He moved and trying to touch.
then i told him to go bit far as he is very near to me
He told "this is conductor seat, you get up first, i will sit"
i asked " No where it is written, how can you say it is conductor seat "
He told " They dont write, But it is conductor s eat only, you get up first"
I was fully confused and could not argue with him
So i got up from there and he sat on that.
Even in that rush he was trying to sit and manage the collection like that only.

Actually i am travelling from past 6 months to ITPL in BMTC VOLVO. But i was never told like this.
I can assure that is not conductors seat. Even it is.. He should have a sk be before.
Not after doing all these nonsense

Anyway... Please let me know where should i give the complaint?
Please take action on him.

Thanks in advance
Priya

THERE IS NO DIRECT BUS FROM GRAPHITE INDIA, KUNDANAHALLI COLONY, BROOKFIELD, BELM LAYOUT TO K R PURAM RAILWAY STATION. THE RESIDENTS IN THIS AREA ARE FINDING DIFFICULT TO TRAVEL TO RAILWAY STATION. THEY HAVE TO TAKE A BUS FROM KUNDANAHALLI COLONY TO KUNDANAHALLI GATE .GET DOWN THERE AND TAKE ANOTHER BUS TO K R PURAM RAILWAY STATION. IT IS VERY TEDIOUS WHEN WE TRAVEL WITH LUGGAGE. AUTHORITIES PLS LOOK INTO THIS MATTER AND START SERVICES FROM KUNDANAHALLI COLONY TO K R PURAM RAILWAY STATION

Hi,
This morning i travelled from majestic to koramangala via bus B5462. The bus was crowded and all the gents were standing in ladies standing area and conductor missed one side of ladies and just moved towards gents side to collect the amount and reached back to ladies side when the bus had already travelled 10 Kms. while asking him for the ticket he just ignored and left.Finally after some time the squads appeared and charged me...

Hi its Anand Here,

I have frequenty observed that a driver cum conducter running the bus in airport road Bus no KA 01 F 3548 issues the ticket to coustmers and writes the change amount to refund on back side of the ticket and when we ask trhe change back he will give by keeping that ticket with him, so he recycles the same ticket to another customer, ,

and i saw he does it to so many persons from so many days, when i asked him about this he scolding me like anything,

please have a light on this issue he is eating publics money, is there no one to stop this

I hope the officers may take action on this

Dear Sir,

There are absolutely no bus services available from Yelahanka to Banaswadi/K.R. Puram/Marathahalli/Whitefield or anywhere touching the ring road. Also, Hebbal bus stop, where the road touches the ring road is far away from the ring road, courtesy the flyover.

Will the BMTC provide a direct bus service from Yelahanka to, say Marathahalli or Banaswadi or Ramamurthy Nagar crossing etc, so that it is easy for people, especially the Software Engineers to travel to places like ITPL and Electronic City etc etc?

On 2nd June 2009, at around 6 PM I boarded BMTC Volvo bus from Residency road to Manipal Hospital (Kodihalli - Airport Road)

The details of bus was as follows :
BMTC KBS Depot - 07
No 00144713
Route : 335 E
Other details as available from ticket issued :
176354 DC6814 335E[protected]

When i gave him RS 100 for the ticket, the conductor rudely told to give change or get-down from the bus. I denied getting down from bus.

Thereafter 5 minutes the conductor came & collected Rs 100 & issued a ticket of Rs 15, writing at the back of ticket Rs 85 due.

He has not refunded the balance anount even after repeated requests.

When the destination was almost reached, i finally requested him to refund the balance.He ignored me completely & told me to sit, knowingly that i need to get down immediately.

Then he threatened me neither to refund money nor to stop the bus.

He showed his power by threatining that he donot care of any complaint against him. He even denied sharing his token details.

Then with the help of other passengers of the bus, i finally managed to get back the refund & able to stop the bus.

Sir,
is it justified to tell a lady passenger to get down from bus, midway?
is it justified to deny refund of money (Rs 85 for just a Rs 15 fare)?
is it justified to deny stopping bus at bus stop & finally?
is it justified to misbehave a lady passenger in public?

An effective & early action in this regard is highly appreciated.

I am ready to co-operate in any enquiry/proceedings against the bus conductor.

Thanks & Regards,
Sweta

I was driving in my car from Silk board flyover towards electronics city. After madivala market a volvo BMTC bus route 356C bearing regn no. KA01FA 589 ( around 9.00 am, 25th May 2009) overtook me and suddenly came to the left to block me at the flyover. He wanted to overtake another bus. I immediately applied brakes or else I would have hit the flyover parapet wall. My car was scraped slightly at the front bumper. When the bus stopped at the rupena agrahara busstop I asked the driver why he is behaving in this manner. His bus service is for the help of the people and not to trouble other drivers. But he abused me and went away. If I had not applied brakes and if the bus would have hit my car, there were chances of my car falling off the bridge. Is this how BMTC has trained its drivers. Do they not have any road manners. I need a reply to this from the transport minister of Karnataka and the MD of BMTC. They are sitting on their chairs and not checking how the organisation is functioning. There is no complaint number. If you call the bmtc control room they say to call a BSNL toll free number. Most o[censored]s have mobile phones. At least a land line would help to put in a complaint. What an UNPROFESSIONAL ORGANISTION.

I hold a Premium Pass of Rs.1225/- provided at ITPL. I can use this pass at all BMTC Bus Services including ITPL services except Vajra. Kindly request you to know what is this Premium Pass is. There is no details of Premium Pass at the bmtcinfo.com site page http://www.bmtcinfo.com/english/passes.htm

Q1. Is Premium Pass is same as GOLD Pass with concession Rate?
Q2. Is Premium Pass can be used at all the BMTC busses?

Regards
Shankar

There is a lack of buses, suvarna / volvo from
- Rajarajeshwari Nagar towards BTM Layout, Agara, Outer Ring Road
- Rajarajeshwari Nagar towards Jayanagar Ediyur, Gandhi Bazaar, Netkallappa Circle, Ramkrishna Ashrama
Its a good thing to diversify buses to different routes rather than direct all buses to Market and Majestic. Now the buses are all directed towards Banashankari and Kengeri and Uttarhalli. Poornapradnya Layout and Rajarajeshwari Nagar are neglected. There is a huge BEML 5th Stage Bus stand that can be made use for Suvarna, Volvo's to different locations - like Jayanagar, Banashankari, BTM Layout, Silk Board, etc. Please consider this suggestion.

Dear Sir,

I am a resident of Shirdi Sai Nagar Near K.Narayana pura village and a frequent traveller in BMTC buses from K.Narayana pura to Bangalore City.

Sir,
I am happy to say that, there is lot of changes and improvement in BMTC buses. ex:its cleanliness & neatness, well maintained buses and bus stand. Also many types options of buses like Ordinary, Suvarna, Volvo to reach diffrent types of passengers requirements. When we compare with other states we stand very clearly undisputed No.1, So wherever I go I'll speak about BMTC buses role in Bangalore City. Out of 1000's of buses and many 1000's of staff there are few bad employees are there in the corporation. Now I would like bring to your notice one of the employee. please do the needfull.

Sir there a bus between K.Narayana Pura village And Kempegowda bus station with Root no 292C from 10th Depot on Hennur RD. A driver Mr.Kitty is the regular driver for this bus. His behaviour is very bad that too with ladies. no respect for passengers, he uses singular languages for ladies and students. So everyone scared to speak to him because he is very rough and behave like a rowdy. There is no proper timings for this driver. He will play as he likes. Most of the time he will not come to Majestic. He will come till Shivaji Nagar and go back to Narayana Pura. He will stop at K.Narayana pura bus stop for very very long time in each and every trip. after spending lot of time at K.Narayana Pura he will go to Shivaji Nagar and come back, mainly in 2nd half of the day. If somebody ask him he will say go and complain wherever you want I don't care. he speaks very arrogantly. Also I came to know that, one of his brother is in very senior post in BMTC Office or 10th Depot. So that he will not care anybody. Many of regular travellers complained to depot manager, but no use. Also he motivating other bus drivers not to go to majestic & K.R Market. Now a days other buses started doing the same, So we are finding very difficult to reach home from majestic and market mainly in the evening time. From market there is no buses bet 7pm & 9.30pm there are 2 buses 292 & 293c from 10th depot but they won't come to market

So I request change this 292c bus to some other depot or change this driver and his partner conductor from this route.

Hope you'll take care about this matter and do the needfull to save BMTC pride.

With Warm Regards.,

Tejasvi.R

Dear Sir,

I am an daily commuter of 258C VOLVO bus which ply between Nelamanagala and K.B.S.

Last friday dt.09.05.09.as usual i took the bus at nelamangala terminals and i asked for the daily pass ( Rs.75/-).for which conductor who belongs to katriguppe depot with his no.D/C6176 and the bus no. KA 01 FA 2020 told me that he has not been provided the passes from his depot, when contacted the depot manager Mr. Ramesh[protected] he decently given me the phone no. of one mr.Sampangi Ramegowda(Manager operations) Mobile no.[protected]..He simply disrespected my words and told that there is no hard rule to issue the passes in BMTC, if at all we have to travel, he told to pay the money and purchase the ticket and travel.

we know to travel but what is the purpose of introducing the day pass of Rs.75/- and why the BMTC officials are acting as Bosses, let them know that they are only public servants and there main aim is to satisfy the Commuters, and serve the public in good manner.

This matter has been hand written and faxed to Mr.Jameer Ahmed Pasha, Managing Director which was acknowledged by his Colleige Mr. Ajay. for further action.

Surprisingly even today when i took the Volvo Bus no.KA 01-FA2031 at about 7.30 Am from Nelamangala the same thing has got repeated, who has to save us god only knows

Kind Attn Mr.Syed Jameer Pasha
Managing Director BMTC

Respected Sir,

Following are the dates for which inconvinience has caused by your corporation for me personally, kindly advice what action i should take or shall i go to the consumer court for the justice, today also the same thing has repeated and i have complained to your BMTC control room at about 8.00 Am. for which they have acknowledged and spoken to Mr.Ramesh depot manager ( Depot 13 katriguppe) only from this depot the problem is getting created and all the three days it has brought to the notice of Mr.Ramesh over phone personally by me for which i have the proof in my mobile. kindly advice what to do. and also i know Mr.Ashok Transport minister personally, till now i have not brought this to his notice Kindly do the needful

Date Bus no Depot Conductor no. Ticket no.purchased
09.05.09 KA01FA2020 13 D/C 6176
12.05.09 KA01FA[protected]/12.05.09
14.05.09 KA01FA2031 13 D/C[protected]/14.05.09

Please let us know what to do and please look into the matter that it should not repeat from tomorrow,

thanking you sir,

With warm regards
K.Kiran Kumar

Today I boarded BMTC volvo bus non-AC bearing number KA 01 FA 1728 - 356C at Hosa road junction around 8:00 AM to go upto Ecity Infosys Gate 1. Usually the price would be Rs 8 . Today conductor charged me Rs 12 saying that in that bus the fare is 1.5 times. Also he did not stop at Infosys Gate 1 where there is a proper bus stop.

For what reasons the charge is RS 12 where in AC volvo bus would charge only Rs 10

Dear Sir/ Madam,
On 5/5/2009 BMTC Bangalore started renewal of passes which are valid for ten months & twelve months. It was done at only one location - Majestic. The Q's were too long as hundreds of people had come to renew their passes with very few counters & there were no seperate Q's for women at one of the counters, this led to miscreants troubling women standing in the Q.

I request on behalf of all the people who use BMTC transport to kindly make these renewals available at atleast four or five major bus depots to avoid such chaos.

Regards,

Anand.N
[protected]@rediffmail.com