| Address: Ghaziabad, Uttar Pradesh, 201010 |
Hi,
My name is dr juhi gupta. I had an sb account with the bank vide ac no: [protected] at the indirapuram branch. The customer id is[protected].
I also had a locker facility at the bank with locker number 27. The locker was started on 16/4/2008 along with an fd for an amount of 10, 000. I had not operated the account for sometime. The fd sl no: is a0007563 dated 16/4/2008.
A few days back i went to the bank to close the locker and my fd. To my utter shock i found that my locker had been handed over to someone else on 28/11/2017 without any communication to me or seeking my concurrence. I had absolutely no intimation about the same. The keys of the locker are also still with me.
The bank personnel were not able to give me any satisfactory answers on how this could have happened. I could not meet the branch manager as he was not available.
I submitted a letter on september 10th, 2018 to close my fd and transfer the amount to my sbi account number [protected]
It has been more than a month now and i have not received the amount.
There are two very serious issues here:
1. Closure of my locker without any intimation to me
2. Failure to credit the matured fd amount to my bank account basis the letter the submitted, even after 40 days of submission of the letter
Please look into this and do the needful at the earliest. I am adding photographic evidence of my account, locker, and passbook.
Bank Of India customer support has been notified about the posted complaint.