Bank Of India — money got deducted but after 13 days also didn't get money back

Website:Bank of india

On 22dec2018 at the time of payment on amazon, money got deducted from my bank account but due to technical issues it didn't reached to amazon and saw message on amazon that payment failed. Even after complaining on customer care. And giving details of account and deduction on support. [protected]@bankofindia.co.in my issue is not resolved.
It's been 13 days, i didn't got my money back. Highly disappointed, worst bank n services. Going to close account.
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बैक द्वारा रुपये जमा नही किये गये है मेरे द्वारा आज दिनांक 28/12/2018 को बैक ओफ इडिया महात्मा गांधी रोड बिकानेर राज, मे लेडि केशियर व मैनेजर द्वारा भारतीय मुद्रा जमा करने से इन्कार किया गया हैभारतीय माद्रा का अपमान किया है कार्यवाही की जावे
Sir mere atm se 3000.00/- rupees failed transaction base se cut Gaye hai.
Date 27/12/2018
Amount
3000.00/-
Particular CWDR/ /526855/N3186900
Location Pratapgarh,
Please help me out

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