Bank Of India — Process of the net banking activation and transaction password is not user friendly

Address:

411058

I have account in Bank of India at Sillod, Dist Aurangabad branch. I
moved to Pune since 7 months and converted my current account to
salary account. But now I am facing some issues like No check book
available for me at my nearest bank in pune, I have go to the Branch
of mine for everything.
I have applied for transaction password and I got it at my home
address I eventually collected it and presented for the acknowledgment
of it to nearest bank in Pune. But the staff at this branch are not
co-operative with the clients and denied to acknowledged my password,
rather demanded to me that please write your user ID and Customer ID
on that form. I know only my customer ID which I use as User ID for my
Net banking login.
Why cant you make this process user friendly. Every time there is need
to go to the bank for every thing. Which is painful.

My query is that please tell me why should I do not close my Bank of
India account and prefer another bank account??
Other bank has very user friendly process for this thing " net
banking" with full security. I am in thinking to close my salary
account and choose another bank for my salary account.